2024 Sustainability Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| GHG emissions | tons of carbon dioxide equivalent | 57133 | 18 | ||
| GHG emissions per unit area | t CO₂ equivalent per square meter, tons CO2 eq/m² | 0.042231 | 8, 71 | ||
| GHG emissions year-on-year decrease | % | -4 | 18 | ||
| Greenhouse gas emissions in scope 1 | ton of carbon dioxide equivalent | 18594.11 | 13864.81 | 13092.96 | 76 |
| Greenhouse gas emissions in scope 2 | ton of carbon dioxide equivalent | 46083.09 | 45660.1 | 44040.2 | 76 |
| Greenhouse gas emissions per unit area | ton of carbon dioxide equivalent/square meter | 0.04298 | 0.04223 | 76 | |
| Total emissions | ton of carbon dioxide equivalent | 64677.2 | 59524.91 | 57133.16 | 76 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Hazardous wastes | ton | 101.47 | 112.12 | 21.58 | 77 |
| Hazardous wastes consumption per unit area | ton/m² | 0.00008 | 0.00002 | 77 | |
| Wasted ink cartridges | ton | 26.95 | 22.34 | 5.27 | 77 |
| Wasted toner cartridges | ton | 74.52 | 89.78 | 16.31 | 77 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Non-hazardous wastes | ton | 3753.08 | 2768.38 | 609.22 | 77 |
| Non-hazardous wastes consumption per unit area | ton/m² | 0.002 | 0.00045 | 77 | |
| Paper consumption | ton | 3753.08 | 2768.38 | 609.22 | 77 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| GHG emissions per unit area year-on-year change | % | -2 | 71 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Coal | MWh | 20.4 | 76 | ||
| Diesel | MWh | 675.97 | 240.96 | 237.25 | 76 |
| Direct energy consumption | MWh | 79001.3 | 56127.53 | 55866.53 | 76 |
| Direct energy consumption per unit area | MWh/m² | 0.04053 | 0.04129 | 76 | |
| Gasoline | MWh | 54333.22 | 46439.83 | 32963.69 | 76 |
| Indirect energy consumption | MWh | 80804.99 | 80063.3 | 77222.87 | 76 |
| Indirect energy consumption per unit area | MWh/m² | 0.05782 | 0.05708 | 76 | |
| Liquefied petroleum gas | MWh | 211.23 | 7.96 | 32.32 | 76 |
| Natural gas | MWh | 23760.48 | 9438.78 | 22633.27 | 76 |
| Purchased electricity | MWh | 80804.99 | 80063.3 | 77222.87 | 76 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Municipal water supply | ton | 1089678.49 | 896269.3 | 954405.44 | 77 |
| Potable water | ton | 118438.45 | 121521.22 | 18003.59 | 77 |
| Water consumption | ton | 1208116.94 | 1017790.52 | 972409.03 | 77 |
| Water consumption per unit area | ton/m² | 0.73498 | 0.71877 | 77 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Investments in industrial innovation | billion RMB | 23 | 32 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Investments in green infrastructure upgrade | billion RMB | 12.2 | 32 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Coverage of supplementary health insurance | RMB | 100000 | 6 | ||
| Cumulative construction number of Employee Homes | 19 | 31 | 81 | 50 | |
| Employees and agents receiving parent care allowances | employees and agents | 47564 | 50 | ||
| Employment by education - Bachelor | person | 24657 | 23286 | 23442 | 79 |
| Employment by education - Below bachelor | person | 30356 | 25300 | 22873 | 79 |
| Employment by education - Master and above | person | 2139 | 2043 | 2162 | 79 |
| Employment by employment type - Managers | person | 6312 | 6084 | 5709 | 79 |
| Employment by employment type - Professional technicians | person | 18120 | 16710 | 17019 | 79 |
| Employment by employment type - Sales staff | person | 32720 | 27835 | 25749 | 79 |
| Number of employees age 30 and under | person | 17151 | 12748 | 10775 | 78 |
| Number of employees age 31 to 40 | person | 29508 | 26862 | 26144 | 78 |
| Number of employees age 41 to 50 | person | 8488 | 8925 | 9428 | 78 |
| Number of employees age 51 and above | person | 2005 | 2094 | 2130 | 78 |
| Number of employees and agents receiving parental support allowances | persons | 47564 | 6 | ||
| Number of employees in Central China | person | 7505 | 6470 | 6355 | 78 |
| Number of employees in Eastern China | person | 16867 | 14872 | 14132 | 78 |
| Number of employees in Northeastern China | person | 4933 | 4566 | 4235 | 78 |
| Number of employees in Northern China | person | 13439 | 11820 | 10953 | 78 |
| Number of employees in Northwestern China | person | 7561 | 6537 | 2883 | 78 |
| Number of employees in Southern China | person | 3587 | 3467 | 3582 | 78 |
| Number of employees in Southwestern China | person | 3260 | 2897 | 6337 | 78 |
| Number of female employees | person | 32267 | 29295 | 28009 | 78 |
| Number of individuals covered by black fungus insurance in Antu County, Jilin Province | individuals | 14500 | 55 | ||
| Number of interns | person | 49 | 62 | 112 | 78 |
| Number of male employees | person | 24885 | 21334 | 20468 | 78 |
| Overall employee satisfaction score | 8.87 | 18 | |||
| Parent care allowances disbursed | million RMB | 593 | 50 | ||
| Parental support allowances distributed | RMB | 593000000 | 6 | ||
| Social and Livelihood Insurance Insured Amount | RMB 100 million | 954370 | 1091616 | 25 | |
| Social and Livelihood Insurance Premiums | RMB 100 million | 668.79 | 873.56 | 25 | |
| Sunshine Union Hospital | person | 1727 | 1741 | 1741 | 78 |
| Total number of employees | person | 57152 | 50629 | 48477 | 8, 78 |
| co-insurance personnel | 2493 | 37 | |||
| cultivated agricultural insurance personnel | 264 | 37 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover Northwestern China | % | 10.9 | 9.9 | 7.6 | 80 |
| Employee turnover Southwestern China | % | 7.6 | 6.4 | 5.4 | 80 |
| Employee turnover rate | % | 8.4 | 6.5 | 5.3 | 79 |
| Employee turnover rate by age - 30 and under | % | 13.5 | 12.7 | 11.1 | 79 |
| Employee turnover rate by age - 31 to 40 | % | 7.1 | 5.1 | 4.2 | 79 |
| Employee turnover rate by age - 41 to 50 | % | 3.6 | 2.4 | 1.8 | 79 |
| Employee turnover rate by age - 51 and above | % | 2.4 | 0.8 | 1.1 | 79 |
| Employee turnover rate by gender - Female | % | 7.9 | 5.6 | 4.2 | 79 |
| Employee turnover rate by gender - Male | % | 9 | 7.6 | 6.4 | 79 |
| Employee turnover rate by region - Central China | % | 7.9 | 5.6 | 4.8 | 79 |
| Employee turnover rate by region - Eastern China | % | 8.6 | 6.4 | 5.5 | 79 |
| Employee turnover rate by region - Northeastern China | % | 5.4 | 3.6 | 5 | 79 |
| Employee turnover rate by region - Northern China | % | 9 | 6.9 | 4.3 | 79 |
| Employee turnover rate by region - Southern China | % | 8.7 | 8 | 7.7 | 79 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of work-related fatalities among Sunshine Insurance employees | persons | 4 | 4 | 5 | 52 |
| Work-related fatality rate among Sunshine Insurance employees | % | 0.007 | 0.008 | 0.01 | 52 |
Lost days due to work injury.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Loss of working days due to work-related injuries (office staff at the Group) | days | 1277.5 | 52 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Investments in health and well-being | billion RMB | 9.6 | 32 |
| Number of mental fire escape drills held | drills | 4 | 52 |
| Number of residents covered by supplementary health insurance in Benhong Town, Ulanqab, Inner Mongolia | persons | 6216 | 6 |
| Number of safety accident warning cases released | cases | 300 | 52 |
| Number of training sessions on safety topics organized | sessions | 4 | 52 |
| Total number of person-times for mental fire escape drills | person-times | 6000 | 52 |
| Total number of person-times for safety education and training | person-times | 800 | 52 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Coverage rate of employees trained | % | 79 | 93.2 | 98.71 | 80 |
| Coverage rate of employees trained Female | % | 74.7 | 91.9 | 98.76 | 80 |
| Coverage rate of employees trained Male | % | 85.1 | 94.9 | 98.63 | 80 |
| Coverage rate of employees trained Management | % | 99.9 | 100 | 99.84 | 80 |
| Coverage rate of employees trained Non-management | % | 78.4 | 92.3 | 98.56 | 80 |
| Cumulative number of village doctors trained under the 'Capacity Building Program for 10000 Rural Doctors' | person–times | 16372 | 19478 | 22434 | 81 |
| Number of people benefited from Three-Member first aid personnel training and certification | persons | 100 | 52 | ||
| Number of provinces covered by village doctor training | provinces | 10 | 55 | ||
| Total number of village doctor trainees (person-times) | person-times | 22434 | 55 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Average training hours for employees | class hour | 60.4 | 71.6 | 86.6 | 80 |
| Average training hours for employees Female | class hour | 53.9 | 66.6 | 84.5 | 80 |
| Average training hours for employees Male | class hour | 69.6 | 78.4 | 89.4 | 80 |
| Average training hours for employees Management | class hour | 126 | 136.1 | 132.6 | 80 |
| Average training hours for employees Non-management | class hour | 54.6 | 63 | 80.6 | 80 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Annual consumption support amount for agricultural products sourced from Yunnan, Inner Mongolia, Chongqing, and Jilin | million RMB | 1.06 | 55 | ||
| Balance of green investments | billion RMB | 20 | 71 | ||
| Balance of green investments by Sunshine Insurance | RMB | 20000000000 | 6 | ||
| Balance of sustainable investment | billion RMB | 58 | 17 | ||
| Number of suppliers | 10931 | 10620 | 11799 | 80 | |
| Number of suppliers Hong Kong, Macao and Taiwan areas | 44 | 80 | |||
| Number of suppliers Mainland China | 10931 | 10620 | 11755 | 80 | |
| service points for agriculture, rural areas and farmers (village level) | 1995 | 37 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Coverage of annual supplier audits | % | 100% | 19 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Percentage of suppliers signed the Commitment Letter on Sustainable Supply Chain (ESG) Suppliers | % | 100% | 19 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Client complaint handling rate, Sunshine Life Insurance | % | 100 | 100 | 100 | 81 |
| Client complaint handling rate, Sunshine P&C | % | 100 | 100 | 100 | 81 |
| Client complaint handling rate, Sunshine Surety | % | 100 | 100 | 100 | 81 |
| Number of complaints transferred from the supervision department, Sunshine Life Insurance | pcs | 1780 | 1581 | 632 | 81 |
| Number of complaints transferred from the supervision department, Sunshine P&C | pcs | 1359 | 1323 | 349 | 81 |
| Number of complaints transferred from the supervision department, Sunshine Surety | pcs | 32 | 66 | 28 | 81 |
| Number of self-received complaints, Sunshine Life Insurance | ten thousand pcs | 3.64 | 3.26 | 3.86 | 81 |
| Number of self-received complaints, Sunshine P&C | ten thousand pcs | 4.2 | 2.96 | 3.08 | 81 |
| Number of self-received complaints, Sunshine Surety | ten thousand pcs | 0.0038 | 0.0005 | 0.0004 | 81 |
| Number of training sessions on consumer rights and interests protection conducted annually | sessions | 500 | 17 | ||
| Person-times of online consultation services (Medicine Worry-Free) | person-times | 7000 | 50 | ||
| Year-on-year growth in sustainable insurance premium income | % | 30 | 17 | ||
| average claims payment cycle for auto insurance decreased year-on-year | days | 1.63 | 37 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| number of new invention patent applications by Sunshine Insurance and all subsidiaries collectively | 115 | 63 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| exclusive agency stores (EA Stores) | 2108 | 37 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Information security training certification rate (all assessments) | 100% | 18 | |
| Number of specialized training sessions and awareness campaigns on network and data security | 48 | 18 | |
| Number of specialized training sessions on consumer rights and interests protection by secondary institutions | sessions | 140 | 17 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Three areas where regulatory complaint cases are concentrated, Sunshine Life Insurance | Zhejiang, Hebei, Yunnan | Zhejiang, Yunnan, Guangdong | Jiangsu, Zhejiang, Shandong | 81 | |
| Three areas where regulatory complaint cases are concentrated, Sunshine P&C | Jilin, Beijing, Jiangsu | Jiangsu, Beijing, Guangdong | Zhejiang, Jiangsu, Guangdong | 81 | |
| Three areas where regulatory complaint cases are concentrated, Sunshine Surety | Beijing, Shanghai, Zhejiang | Beijing, Shanghai, Zhejiang | Beijing, Hebei, Shaanxi | 81 | |
| number of whistleblowing cases received | 28 | 63 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Reported incidents processed and feedback provided to real-name whistleblowers for closed cases | % | 100% | 19 |
| case resolution and feedback rate for whistleblowing reports | % | 100% | 63 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Anti-corruption training for all employees (including board members, supervisors, and senior executives) | person-times | 58187 | 19 | ||
| Anti-corruption training for employees | person–times | 9699 | 20749 | 58187 | 81 |
| Anti-money laundering training sessions delivered (all employees, all levels) | person-times | 118343 | 19 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Cultural and sports goods donated to enrich students' extracurricular activities | RMB | 56000 | 55 | |
| Green Insurance Insured Amount | RMB 100 million | 121750 | 157791 | 25 |
| Green Insurance Premiums | RMB 100 million | 80.16 | 99.66 | 25 |
| Green investments included in sustainable investments | billion RMB | 20 | 32 | |
| Number of Charity Schools supported | schools | 76 | 6 | |
| Number of cities covered by village doctor training | cities | 17 | 55 | |
| Number of provinces with Charity Schools | provinces | 25 | 6 | |
| Number of village doctor trainees (person-times) | person-times | 3140 | 55 | |
| Number of village doctors trained under Capacity Building Program for 10000 Rural Doctors | person-times | 22434 | 6 | |
| established service stations for agriculture, rural areas and farmers (township level) | 652 | 37 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2019 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Average income of poverty-alleviation households in Longquan Village, Antu County, Jilin Province | RMB | 7500 | 19602.78 | 55 | |
| Cumulative compensation for black fungus insurance in Antu County, Jilin Province | million RMB | 1.35 | 55 | ||
| Full-year volunteer mobilization | person-times | 9244 | 19 | ||
| Full-year volunteer service hours | hours | 30808 | 19 | ||
| Hours of volunteer service performed | hour | 16672 | 30808 | 81 | |
| Number of volunteers mobilized | person-times | 9244 | 6 | ||
| Person-times of discounted medicine purchases (Medicine Worry-Free) | person-times | 4500 | 50 | ||
| Person-times of green pass registration services at tertiary hospitals (Medicine Worry-Free) | person-times | 200 | 50 | ||
| Person-times participating in Employee Home activities at Beijing headquarters | person-times | 33000 | 50 | ||
| Sunshine Insurance's balance of sustainable investments | billion RMB | 58 | 32 | ||
| Sustainable Insurance Insured Amount | RMB 100 million | 1076121 | 1249406 | 25 | |
| Sustainable Insurance Premiums | RMB 100 million | 748.94 | 973.21 | 25 | |
| Sustainable insurance premium income | billion RMB | 97.3 | 17 | ||
| Total donations for upgrading school facilities and teaching equipment (three primary schools) | RMB | 480000 | 55 | ||
| Total hours of volunteer service | hours | 30808 | 6 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | ton of carbon dioxide equivalent | 18594.11 | 13864.81 | 13092.96 |
| Indirect Energy Emissions (Scope 2) | ton of carbon dioxide equivalent | 46083.09 | 45660.1 | 44040.2 |
| Total GHG Emissions | ton of carbon dioxide equivalent | 64677.2 | 59524.91 | 57133.16 |
| Total GHG Emissions Intensity (By Area) | ton of carbon dioxide equivalent/square meter | 0.04223 | 0.04298 | 0.04223 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Total Hazardous Waste | ton | 101.47 | 112.12 | 21.58 |
| Total Hazardous Waste Intensity (By Area) | ton/m² | 0.00008 | 0.00002 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Non-Hazardous Waste (Office Waste) | ton | 3753.08 | 2768.38 | 609.22 |
| Paper Waste | ton | 3753.08 | 2768.38 | 609.22 |
| Total Non-Hazardous Waste Intensity (By Area) | ton/m² | 0.002 | 0.00045 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Percentage of Reduction in GHG Intensity Compared to Last Year | % | -2 |
| Reduction in GHG Intensity Compared to Last Year (By Area) | % | -2 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Diesel Fuel Consumption | MWh | 675.97 | 240.96 | 237.25 |
| Direct Energy Intensity (By Area) | MWh/m² | 0.04053 | 0.04129 | |
| Gasoline Consumption | MWh | 54333.22 | 46439.83 | 32963.69 |
| Indirect Energy Intensity (By Area) | MWh/m² | 0.05782 | 0.05708 | |
| LPG Consumption | MWh | 211.23 | 7.96 | 32.32 |
| Natural Gas Consumption | MWh | 23760.48 | 9438.78 | 22633.27 |
| Purchased Electricity | MWh | 80804.99 | 80063.3 | 77222.87 |
| Total Direct Energy Consumption | MWh | 79001.3 | 56127.53 | 55866.53 |
| Total Indirect Energy Consumption | MWh | 80804.99 | 80063.3 | 77222.87 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Total Water Withdrawal | ton | 1089678.49 | 896269.3 | 954405.44 |
| Water Consumption | ton | 1208116.94 | 1017790.52 | 972409.03 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Investment in Energy-saving and Emission-reduction Technology Transformation | billion RMB | 23 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Bachelor's Degree Employees | person | 24657 | 23286 | 23442 |
| Number of Below Junior College Employees | person | 30356 | 25300 | 22873 |
| Number of Employees Aged 30-50 | person | 37996 | 35787 | 35572 |
| Number of Employees Aged Above 50 | person | 2005 | 2094 | 2130 |
| Number of Employees Aged Below 30 | person | 17151 | 12748 | 10775 |
| Number of Employees in Central China | person | 7505 | 6470 | 6355 |
| Number of Employees in East China | person | 16867 | 14872 | 14132 |
| Number of Employees in North China | person | 13439 | 11820 | 10953 |
| Number of Employees in Northeast China | person | 4933 | 4566 | 4235 |
| Number of Employees in Northwest China | person | 7561 | 6537 | 2883 |
| Number of Employees in South China | person | 3587 | 3467 | 3582 |
| Number of Employees in Southwest China | person | 3260 | 2897 | 6337 |
| Number of Female Employees | person | 32267 | 29295 | 28009 |
| Number of Interns | person | 49 | 62 | 112 |
| Number of Male Employees | person | 24885 | 21334 | 20468 |
| Number of Master's Degree Employees | person | 2139 | 2043 | 2162 |
| Number of Total Employees | person | 57152 | 50629 | 48477 |
| Percentage of Employees Aged 30-50 | % | 66.4823628219485 | 70.68478539967212 | 73.37912824638488 |
| Percentage of Employees Aged Above 50 | % | 3.5081886898096304 | 4.135969503644157 | 4.393836252243332 |
| Percentage of Employees Aged Below 30 | % | 30.00944848824188 | 25.179245096683715 | 22.227035501371784 |
| Percentage of Female Employees | % | 56.45821668533034 | 57.86209484682692 | 57.7779153000392 |
| Percentage of Interns | % | 0.08573628219484881 | 0.12245945999328448 | 0.2310373991789921 |
| Percentage of Male Employees | % | 43.54178331466965 | 42.13790515317308 | 42.2220846999608 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 7.1 | 5.1 | 4.2 |
| Turnover Rate of Employees Aged Above 50 | % | 2.4 | 0.8 | 1.1 |
| Turnover Rate of Employees Aged Below 30 | % | 13.5 | 12.7 | 11.1 |
| Turnover Rate of Employees in Central China | % | 7.9 | 5.6 | 4.8 |
| Turnover Rate of Employees in East China | % | 8.6 | 6.4 | 5.5 |
| Turnover Rate of Employees in North China | % | 9 | 6.9 | 4.3 |
| Turnover Rate of Employees in Northeast China | % | 5.4 | 3.6 | 5 |
| Turnover Rate of Employees in Northwest China | % | 10.9 | 9.9 | 7.6 |
| Turnover Rate of Employees in South China | % | 8.7 | 8 | 7.7 |
| Turnover Rate of Employees in Southwest China | % | 7.6 | 6.4 | 5.4 |
| Turnover Rate of Female Employees | % | 7.9 | 5.6 | 4.2 |
| Turnover Rate of Male Employees | % | 9 | 7.6 | 6.4 |
| Turnover Rate of Total Employees | % | 8.4 | 6.5 | 5.3 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Work-related Fatalities | persons | 4 | 4 | 5 |
| Work-related Fatalities Rate | % | 0.007 | 0.008 | 0.01 |
Lost days due to work injury.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Lost Days Due to Work-related Injuries | days | 1277.5 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Investment in Work Safety | billion RMB | 9.6 |
| Number of People Receiving Training on Work Safety | person-times | 800 |
| Number of Production Safety Emergency Drills | drills | 4 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | 79 | 93.2 | 98.71 |
| Percentage of Trained Female Employees | % | 74.7 | 91.9 | 98.76 |
| Percentage of Trained Male Employees | % | 85.1 | 94.9 | 98.63 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Average Training Hours (Female) | class hour | 53.9 | 66.6 | 84.5 |
| Average Training Hours (General Staff) | class hour | 54.6 | 63 | 80.6 |
| Average Training Hours (Male) | class hour | 69.6 | 78.4 | 89.4 |
| Average Training Hours (Senior Management) | class hour | 126 | 136.1 | 132.6 |
| Average Training Hours per Employee | class hour | 60.4 | 71.6 | 86.6 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Suppliers in Hong Kong | 44 | |||
| Number of Suppliers in Mainland China | 10931 | 10620 | 11755 | |
| Number of Total Suppliers | 10931 | 10620 | 11799 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Percentage of Critical Suppliers Covered by CSR Audit | % | 100 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Complaints Handling Rate | % | 100 | 100 | 100 |
| Total Number of Customer Complaints | pcs | 80018 | 65505 | 69404 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of New Patent Applications | 115 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Employee Coverage of Data Security Training | % | 100 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Attendance for Anti-corruption Training | person-times | 9699 | 20749 | 58187 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Investment in Education Donation | RMB | 480000 | |
| Number of Participations in Volunteer Activities | person-times | 9244 | |
| Number of Registered Volunteers | person-times | 9244 | |
| Total Volunteer Service Hours | hours | 16672 | 30808 |