ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT FOR THE YEAR 2024
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Nitrogen oxides emissions | tonnes | 9576.70 | 11211.33 | 13587.65 | 72 |
| Particulate matter emissions | tonnes | 702.60 | 820.85 | 995.40 | 72 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Direct GHG emissions (Scope 1) | 10000 tonnes of CO2 equivalent | 148.6 | 180.7 | 226.0 | 72 |
| Energy indirect GHG emissions (Scope 2) | 10000 tonnes of CO2 equivalent | 79.2 | 83.9 | 88.1 | 72 |
| GHG intensity (tonnes of CO2 equivalent / RMB million of revenue) | 41.9 | 55.1 | 54.5 | 72 | |
| Other indirect GHG emissions (Scope 3) | 10000 tonnes of CO2 equivalent | 348.4 | 653.4 | 683.2 | 72 |
| Sulfur dioxide emissions | tonnes | 9.07 | 10.68 | 12.79 | 72 |
| Total GHG emission | 10000 tonnes of CO2 equivalent | 576.2 | 918.1 | 997.3 | 72 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Hazardous waste density | kilograms/RMB million of revenue | 0.14 | 0.12 | 0.10 | 73 |
| Total hazardous waste | tonnes | 20.10 | 18.80 | 16.79 | 73 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Non-hazardous waste density | tonnes/RMB million of revenue | 0.70 | 0.60 | 0.36 | 73 |
| Total non-hazardous waste | 10000 tonnes | 10.10 | 10.40 | 6.65 | 73 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Aviation kerosene consumption | tonnes | 1116.5 | 15866.8 | 40895.6 | 72 |
| Diesel fuel consumption | 10000 liters | 48486.7 | 57347.9 | 69133.8 | 72 |
| Direct energy consumption intensity | MWh/RMB million of revenue | 40.9 | 41.5 | 46.1 | 72 |
| Energy consumption intensity | MWh/RMB million of revenue | 50.7 | 50.5 | 55.2 | 72 |
| Gasoline consumption | 10000 liters | 8617.2 | 9849.7 | 11297.9 | 72 |
| Hydrogen consumption | kilograms | 155928.5 | 72 | ||
| Indirect energy consumption intensity | MWh/RMB million of revenue | 9.8 | 9.0 | 9.1 | 72 |
| Natural gas consumption | 10000 m³ | 238.2 | 153.1 | 487.4 | 72 |
| Outsourced electricity | MWh | 1331341.0 | 1413466.8 | 1593618.1 | 72 |
| Outsourced heat | MWh | 10390 | 83459.4 | 66791.0 | 72 |
| Total direct energy consumption | 10000 MWh | 562.6 | 690.9 | 843.4 | 72 |
| Total energy consumption | 10000 MWh | 696.7 | 840.6 | 1009.4 | 72 |
| Total indirect energy consumption | 10000 MWh | 134.2 | 149.7 | 166.0 | 72 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Density of water consumption | tonnes/RMB million of revenue | 22.90 | 45.20 | 42.55 | 72 |
| Total water consumption | 10000 tonnes | 315.60 | 753.11 | 777.96 | 72 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Density of packaging used for finished products | grams/piece | 93.20 | 73.90 | 52.67 | 72 |
| Total amount of packaging material used for finished products | 10000 tonnes | 55.60 | 50.70 | 45.30 | 72 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of employees aged 30-50 | persons | 335115 | 73 | ||
| Number of employees aged <30 | persons | 155970 | 73 | ||
| Number of employees aged >51 | persons | 7624 | 73 | ||
| Number of employees in Hong Kong SAR, Macao SAR, Taiwan of PRC, and Overseas regions | persons | 519 | 959 | 73 | |
| Number of employees in Mainland China | persons | 456496 | 497750 | 73 | |
| Number of employees with disabilities | persons | 2175 | 3416 | 3797 | 73 |
| Number of female employees | persons | 70298 | 79235 | 84730 | 73 |
| Number of full-time employees | persons | 390029 | 457015 | 498709 | 73 |
| Number of male employees | persons | 319731 | 377780 | 413979 | 73 |
| Number of management level employees | persons | 30622 | 26419 | 73 | |
| Number of part-time employees | persons | 3495 | 73 | ||
| Number of staff level employees | persons | 426393 | 472290 | 73 | |
| Percentage of employees covered by collective bargaining agreement | % | 100 | 100 | 100 | 74 |
| Percentage of employees participating in the survey | % | 100 | 100 | 74 | |
| Share of women in all management positions | % | 11.53 | 73 | ||
| Share of women in senior management positions | % | 15.94 | 73 | ||
| Total number of employees | persons | 390029 | 457015 | 498709 | 73 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover rate | % | 18.7 | 15.8 | 15.4 | 73 |
| Employee turnover rate (Hong Kong SAR, Macao SAR, Taiwan of PRC, and Overseas regions) | % | 18.2 | 11.3 | 12.5 | 73 |
| Employee turnover rate (Mainland China) | % | 18.7 | 15.8 | 15.4 | 73 |
| Employee turnover rate (age 30-50) | % | 12.2 | 73 | ||
| Employee turnover rate (age <30) | % | 21.0 | 73 | ||
| Employee turnover rate (age >51) | % | 5.9 | 73 | ||
| Employee turnover rate (female) | % | 22.0 | 16.3 | 17.5 | 73 |
| Employee turnover rate (male) | % | 18.0 | 15.7 | 14.9 | 73 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Accident rate per 1000000 working hours—employees | / | 2.53 | 1.92 | 74 | |
| Number of work-related fatalities | persons | 35 | 33 | 34 | 74 |
| Work-related death rate | % | 0.0090 | 0.0072 | 0.0068 | 74 |
Lost days due to work injury.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of lost days due to work injury | days | 51586 | 58196 | 75514 | 74 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Frequency of Safety Drills | cases | 7091 | 7599 | 74 |
| Percentage of employees covered by safety drills | % | 93 | 100 | 74 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Percentage of employees covered by Environmental, Health and Safety (EHS) training | % | 100 | 100 | 74 | |
| Percentage of training by employee category (management level) | % | 100 | 100 | 100 | 73 |
| Percentage of training by employee category (staff level) | % | 100 | 100 | 100 | 73 |
| Percentage of training by gender (female) | % | 100 | 100 | 100 | 73 |
| Percentage of training by gender (male) | % | 100 | 100 | 100 | 73 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Average training hours by employee category (management level) | hours | 37 | 84 | 49 | 73 |
| Average training hours by employee category (staff level) | hours | 24 | 22 | 33 | 73 |
| Average training hours by gender (female) | hours | 19 | 26 | 55 | 73 |
| Average training hours by gender (male) | hours | 15 | 23 | 29 | 73 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of suppliers | suppliers | 15517 | 14554 | 13878 | 74 |
| Number of suppliers in Hong Kong SAR, Macao SAR, Taiwan of PRC, and Overseas regions | suppliers | 31 | 516 | 111 | 74 |
| Number of suppliers in Mainland China | suppliers | 15486 | 14038 | 13767 | 74 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Percentage of suppliers implementing the supplier compliance management system | % | 100 | 100 | 100 | 74 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Complaint handling satisfaction | % | 96 | 98.1 | 98.4 | 74 |
| Complaint resolution rate | % | 98 | 98.4 | 98.5 | 74 |
| Number of complaint handling centers | units | 7 | 8 | 7 | 74 |
| Number of complaints about products and services | cases | 11378 | 11931 | 126087 | 74 |
| Response rate of complaints | % | 100 | 100 | 100 | 74 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number and outcome of corruption cases brought and concluded against the company or its staff | cases | 15 | 13 | 16 | 74 |
| Number of cases in which employees were fired or disciplined for corruption | cases | 178 | 130 | 114 | 74 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Percentage of employees who have received anti-corruption training | % | 100 | 100 | 74 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Time of employees' volunteering | hours | 6360 | 11233 | 24296 | 74 |
| Value of monetary donations | RMB | 500000 | 475859 | 1007000 | 74 |
| Value of physical donations | RMB | 150000 | 309760 | 74 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | tonnes | 702.6 | 820.85 | 995.4 |
| NOₓ Emissions | tonnes | 9576.7 | 11211.33 | 13587.65 |
| SOₓ Emissions | tonnes | 9.07 | 10.68 | 12.79 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | 10000 tonnes of CO2 equivalent | 148.6 | 180.7 | 226 |
| Indirect Energy Emissions (Scope 2) | 10000 tonnes of CO2 equivalent | 79.2 | 83.9 | 88.1 |
| Total GHG Emissions | 10000 tonnes of CO2 equivalent | 576.2 | 918.1 | 997.3 |
| Total GHG Emissions Intensity (By Revenue) | tonnes of CO2 equivalent / RMB million of revenue | 41.9 | 55.1 | 54.5 |
| Total Other Indirect Energy Emissions (Scope 3) | 10000 tonnes of CO2 equivalent | 348.4 | 653.4 | 683.2 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Total Hazardous Waste | tonnes | 20.1 | 18.8 | 16.79 |
| Total Hazardous Waste Intensity (By Revenue) | kilograms/RMB million of revenue | 0.14 | 0.12 | 0.1 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Non-Hazardous Waste Disposed | tonnes | 101000 | 104000 | 66500 |
| Total Non-Hazardous Waste Intensity (By Revenue) | tonnes/RMB million of revenue | 0.7 | 0.6 | 0.36 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Diesel Fuel Consumption | 10000 liters | 48486.7 | 57347.9 | 69133.8 |
| Direct Energy Intensity (By Revenue) | MWh/RMB million of revenue | 40.9 | 41.5 | 46.1 |
| Energy Consumption Intensity (By Revenue) | MWh/RMB million of revenue | 50.7 | 50.5 | 55.2 |
| Gasoline Consumption | 10000 liters | 8617.2 | 9849.7 | 11297.9 |
| Indirect Energy Intensity (By Revenue) | MWh/RMB million of revenue | 9.8 | 9 | 9.1 |
| Natural Gas Consumption | 10000 m³ | 238.2 | 153.1 | 487.4 |
| Purchased Electricity | MWh | 1331341 | 1413466.8 | 1593618.1 |
| Purchased Heating | MWh | 10390 | 83459.4 | 66791 |
| Total Direct Energy Consumption | 10000 MWh | 562.6 | 690.9 | 843.4 |
| Total Energy Consumption | 10000 MWh | 696.7 | 840.6 | 1009.4 |
| Total Indirect Energy Consumption | 10000 MWh | 134.2 | 149.7 | 166 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Water Consumption | tonnes | 3156000 | 7531100 | 7779600 |
| Water Consumption Intensity (By Revenue) | tonnes/RMB million of revenue | 22.9 | 45.2 | 42.55 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Packaging Material Intensity (By Unit Product) | grams/piece | 93.2 | 73.9 | 52.67 |
| Packaging Materials Consumed | tonnes | 556000 | 507000 | 453000 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | persons | 335115 | ||
| Number of Employees Aged Above 50 | persons | 7624 | ||
| Number of Employees Aged Below 30 | persons | 155970 | ||
| Number of Employees in Hong Kong and Mainland China | persons | 457015 | 498709 | |
| Number of Employees in Mainland China | persons | 456496 | 497750 | |
| Number of Female Employees | persons | 70298 | 79235 | 84730 |
| Number of Full-time Employees | persons | 390029 | 457015 | 498709 |
| Number of Male Employees | persons | 319731 | 377780 | 413979 |
| Number of Part-time Employees | persons | 3495 | ||
| Number of Total Employees | persons | 390029 | 457015 | 498709 |
| Percentage of Employees Aged 30-50 | % | 67.21 | ||
| Percentage of Employees Aged Above 50 | % | 1.53 | ||
| Percentage of Employees Aged Below 30 | % | 31.28 | ||
| Percentage of Female Employees | % | 18.02 | 17.34 | 16.99 |
| Percentage of Full-time Employees | % | 100 | 100 | |
| Percentage of Male Employees | % | 81.98 | 82.66 | 83.01 |
| Percentage of Part-time Employees | % | 0.7 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 12.2 | ||
| Turnover Rate of Employees Aged Above 50 | % | 5.9 | ||
| Turnover Rate of Employees Aged Below 30 | % | 21 | ||
| Turnover Rate of Employees in Mainland China | % | 18.7 | 15.8 | 15.4 |
| Turnover Rate of Female Employees | % | 22 | 16.3 | 17.5 |
| Turnover Rate of Male Employees | % | 18 | 15.7 | 14.9 |
| Turnover Rate of Total Employees | % | 18.7 | 15.8 | 15.4 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Work-related Fatalities | persons | 35 | 33 | 34 |
| Work-related Fatalities Rate | % | 0.009 | 0.0072 | 0.0068 |
Lost days due to work injury.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | days | 51586 | 58196 | 75514 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Number of Production Safety Emergency Drills | cases | 7091 | 7599 |
| Percentage of Employees Covered by Safety Drills | % | 93 | 100 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | 100 | 100 | 100 |
| Percentage of Trained Female Employees | % | 100 | 100 | 100 |
| Percentage of Trained Male Employees | % | 100 | 100 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Average Training Hours (Female) | hours | 19 | 26 | 55 |
| Average Training Hours (General Staff) | hours | 24 | 22 | 33 |
| Average Training Hours (Male) | hours | 15 | 23 | 29 |
| Average Training Hours (Senior Management) | hours | 37 | 84 | 49 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Suppliers in Mainland China | suppliers | 15486 | 14038 | 13767 |
| Number of Total Suppliers | suppliers | 15517 | 14554 | 13878 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Complaint Growth Rate | % | 4.86 | 957.16 | |
| Complaints Handling Rate | % | 100 | 100 | 100 |
| Number of Products and Service Related Complaints | cases | 11378 | 11931 | 126087 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Concluded Corruption Lawsuits | cases | 15 | 13 | 16 |
| Number of Confirmed Incidents of Corruption | cases | 178 | 130 | 114 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Coverage Rate of Ethical Standards and Anti-Corruption Training | % | 100 | 100 |
| Coverage of Anti-corruption Training for Employees | % | 100 | 100 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Total Cash Donations | RMB | 500000 | 475859 | 1007000 |
| Total In-kind Donations | RMB | 150000 | 309760 | |
| Total Public Welfare Donations | RMB | 500000 | 625859 | 1316760 |
| Total Social Investment | RMB | 500000 | 625859 | 1316760 |
| Total Volunteer Service Hours | hours | 6360 | 11233 | 24296 |