2024 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Nitrogen oxide (NOx) emissions | kg | 415.2 | 53.91 | 52 |
| Particulate matter (PM) emissions | kg | 32.01 | 4.16 | 52 |
| Sulphur oxide (SOx) emissions | kg | 1.09 | 0.45 | 52 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| CO2 emission intensity | tCO2e/revenue (RMB ten thousand) | 0.01 | 0.001 | 52 |
| Employee commuting (shuttle bus) | tCO2e | 127.05 | 194.67 | 28 |
| Scope 1 GHG emissions | tCO2e | 174.66 | 68.13 | 52 |
| Scope 2 GHG emissions | tCO2e | 5089.05 | 3768.75 | 52 |
| Scope 3 GHG emissions | tCO2e | 132954.07 | 204951.84 | 52 |
| Total GHG emissions (Scope 1) | tCO2e | 133.6 | 68.12 | 28 |
| Total GHG emissions (Scope 1+Scope 2) | tCO2e | 5263.71 | 3836.89 | 28, 52 |
| Total GHG emissions (Scope 2) | tCO2e | 5130.11 | 3767.77 | 28 |
| Total GHG emissions (Scope 3) | tCO2e | 278640.41 | 90347.81 | 28 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Hazardous waste intensity | g/revenue (RMB ten thousand) | 0.67 | 2.22 | 52 |
| Total hazardous waste | tons | 0.47 | 14.21 | 52 |
| Total waste | tons | 42.05 | 381.08 | 52 |
| Waste generated during operations | tCO2e | 1.75 | 1.76 | 28 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Non-hazardous waste intensity | ton/revenue (RMB ten thousand) | 0.0007 | 0.0006 | 52 |
| Total non-hazardous waste | tons | 38.45 | 366.87 | 52 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Comprehensive energy consumption | kg of standard coal | 1208266.33 | 907676.12 | 52 |
| Comprehensive energy consumption intensity | kg of standard coal/revenue (RMB ten thousand) | 0.32 | 0.16 | 52 |
| Diesel consumption | liter, liters | 50329.7 | 47 | 29, 52 |
| Direct energy consumption | kg of standard coal | 81202.48 | 31772.38 | 29 |
| Direct energy consumption intensity | kg of standard coal/revenue (RMB ten thousand) | 0.0172 | 0.006 | 29, 52 |
| Electricity (Operations) | tCO2e | 4766.68 | 3622.98 | 28 |
| Energy consumption intensity | kg of standard coal/revenue (RMB ten thousand) | 0.2563 | 0.1598 | 29 |
| Gasoline consumption | liter, liters | 18177.73 | 30667.67 | 29, 52 |
| Heat (Operations) | tCO2e | 131.07 | 144.79 | 28 |
| Indirect energy consumption | kg of standard coal | 1127083.85 | 874903.74 | 29 |
| Indirect energy consumption intensity | kg of standard coal/revenue (RMB ten thousand) | 0.21 | 0.15 | 29, 52 |
| Number of replaced old powered shuttle buses with green energy | all | 6 | ||
| Purchased electricity | kWh | 8360599.49 | 6733600.64 | 52 |
| Purchased heat | GJ | 2241 | 1315.54 | 29, 52 |
| Purchased power | kWh | 8360590.49 | 6735604.04 | 29 |
| Total direct energy consumption | kg of standard coal | 81802.48 | 32772.38 | 52 |
| Total energy consumption | kg of standard coal | 1208286.33 | 906676.12 | 29 |
| Total indirect energy consumption | kg of standard coal | 813158.63 | 874934.73 | 52 |
| Vehicle diesel | tCO2e | 1.34 | 0.81 | 28 |
| Vehicle gasoline | tCO2e | 132.26 | 67.31 | 28 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Total water consumption | tons | 46375.82 | 35460.89 | 29, 52 |
| Water consumption intensity | ton/revenue (RMB ten thousand), tons/revenue (RMB ten thousand) | 0.099 | 0.006 | 29, 52 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Year-on-year water-saving rate in office buildings | % | 3 | 6 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Intensity of packaging materials | kg/revenue (RMB ten thousand) | 9.38 | 6.54 | 53 |
| Packaging density | kg/revenue (RMB ten thousand) | 9.38 | 6.54 | 29 |
| Total packaging materials | tons | 50217.59 | 38056.03 | 53 |
| Total packaging used for finished products | tons | 50217.59 | 38064.53 | 29 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Average rate of the Company’s employee contract signing | 100% | 6 | ||
| Average recruitment cost | RMB/person | 3317 | 2086 | 53 |
| Average term of office for Directors | years | 3.8 | 6 | |
| Employees aged 30 (exclusive) and below | person | 978 | 1125 | 53 |
| Employees aged 30–50 | person | 739 | 829 | 53 |
| Employees aged 30–50 filling vacant positions as internal candidates | person | 233 | 53 | |
| Employees aged 50 (exclusive) and above | person | 48 | 47 | 53 |
| Employees aged between 30 and 50 | person | 2092 | 2392 | 53 |
| Employees by age - Above 50 (excluding 50) | 47 | 36 | ||
| Employees by age - Below 30 (excluding 30) | 1125 | 36 | ||
| Employees by age - Between 30 and 50 | 2392 | 36 | ||
| Employees by ethnicity - Ethnic Han employees | 3348 | 36 | ||
| Employees by ethnicity - Ethnic Hui employees | 30 | 36 | ||
| Employees by ethnicity - Ethnic Manchu employees | 96 | 36 | ||
| Employees by ethnicity - Minority employees | 88 | 36 | ||
| Employees by gender - Female | 2113 | 36 | ||
| Employees by gender - Male | 1451 | 36 | ||
| Employees by geographical region - Employees in Chinese mainland | 3559 | 36 | ||
| Employees by geographical region - Employees in other regions | 5 | 36 | ||
| Employees by nationality - Employees with Chinese nationality | 3562 | 36 | ||
| Employees by nationality - Foreign employees | 2 | 36 | ||
| Employees by rank - General employees | 3326 | 36 | ||
| Employees by rank - Managers | 238 | 36 | ||
| Employees in Chinese mainland | person | 3117 | 3559 | 53 |
| Employees in other regions | person | 1 | 5 | 53 |
| Employees over 50 (exclusive) | person | 26 | 3 | 53 |
| Employees over 50 (exclusive) filling vacant positions as internal candidates | person | 2 | 53 | |
| Employees under 30 (exclusive) filling vacant positions as internal candidates | person | 115 | 53 | |
| Employees with disability | 58 | 36 | ||
| Female directors as percentage of Board | % | 25 | 6 | |
| Female employees filling vacant positions as internal candidates | person | 212 | 53 | |
| Full-time employee by nationality Chinese | person | 3115 | 3562 | 53 |
| Full-time employee by nationality Foreigner | person | 3 | 2 | 53 |
| Full-time employees Female employees | person | 1819 | 2113 | 53 |
| Full-time employees Male employees | person | 1299 | 1451 | 53 |
| Full-time employees by ethnicity Employees from other ethnic minority groups | person | 178 | 88 | 53 |
| Full-time employees by ethnicity Ethnic Han employees | person | 2937 | 3348 | 53 |
| Full-time employees by ethnicity Ethnic Hui employees | person | 30 | 53 | |
| Full-time employees by ethnicity Ethnic Manchu employees | person | 96 | 96 | 53 |
| Full-time employees by rank General employees | person | 2919 | 3326 | 53 |
| Full-time employees by rank Managers | person | 199 | 238 | 53 |
| Male employees filling vacant positions as internal candidates | person | 138 | 53 | |
| New employees Employees under 30 (exclusive) | person | 373 | 605 | 53 |
| New employees Female employees | person | 402 | 556 | 53 |
| New employees Male employees | person | 736 | 881 | 53 |
| Number of female Board members | person | 2 | 2 | 54 |
| Number of independent directors | person | 4 | 5 | 54 |
| Number of live health consultation sessions by renowned doctors | 29 | 6 | ||
| Number of male Board members | person | 5 | 6 | 54 |
| Percentage of employees in Chinese mainland | % | 99.97 | 99.86 | 53 |
| Percentage of employees in other regions | % | 0.03 | 0.14 | 53 |
| Percentage of female senior managers | % | 44.4 | 46.7 | 53 |
| Proportion of female members in each committee reaches | one-third | 6 | ||
| Rate of female Board members | % | 29 | 25 | 54 |
| Special employees Employees with disabilities | person | 43 | 58 | 53 |
| Total employees | 3564 | 36 | ||
| Total full-time employees | person | 3118 | 3564 | 53 |
| Total new employees | person | 1138 | 1437 | 36, 53 |
| Total number of people in the Board of Directors | person | 7 | 8 | 54 |
| Total part-time employees | 283 | 36 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Employee turnover by age - Above 50 (excluding 50) | 6.98% | 36 | ||
| Employee turnover by age - Below 30 (excluding 30) | 8.33% | 36 | ||
| Employee turnover by age - Between 30 and 50 | 5.39% | 36 | ||
| Employee turnover by gender - Female | 6.79% | 36 | ||
| Employee turnover by gender - Male | 6.09% | 36 | ||
| Employee turnover by geographical region - Employees in Chinese mainland | 6.52% | 36 | ||
| Employee turnover by geographical region - Employees in other regions | 0.00% | 36 | ||
| Employee turnover by rank - General employees | 6.74% | 36 | ||
| Employee turnover by rank - Managers | 2.76% | 36 | ||
| Number of transfers among in-post employees facilitated | 350 | 6 | ||
| Percentage of vacancies filled by internal candidates (internal recruitment) | % | 11.3 | 19.6 | 53 |
| Total staff turnover rate | % | 10.04 | 6.51 | 53 |
| Transfer rate among in-post employees | % | 19.6 | 6 | |
| Turnover rate by age group 30–50 | % | 8.02 | 5.39 | 53 |
| Turnover rate by age group Over 50 (exclusive) | % | 3.7 | 53 | |
| Turnover rate by age group Under 30 (exclusive) | % | 14.29 | 8.3 | 53 |
| Turnover rate by gender Female employees | % | 11.66 | 6.79 | 53 |
| Turnover rate by gender Male employees | % | 7.69 | 6.09 | 53 |
| Turnover rate by geographical region Employees in Chinese mainland | % | 10.03 | 6.52 | 53 |
| Voluntary turnover rate | 6.51% | 36 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| LTIR of employees per million working hours | per million working hours | 0.805 | 0.563 | 54 |
Lost days due to work injury.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Working days lost due to work injury | day | 84 | 65 | 54 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of systems for safety management | 16 | 6 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Coverage of employees in JD Health receiving training | 100% | 6 | ||
| Coverage of training on information security | % | 100 | 100 | 54 |
| Cumulative number of enrollments in quality management training | 9100 | 6 | ||
| Investment in employee development | RMB | 339237 | 6 | |
| Number of employees trained in talent growth | employees | 3564 | 6 | |
| Number of enrollments in Intellectual Property training | 200 | 6 | ||
| Percentage of trained employees by gender Female employees | % | 100 | 100 | 53 |
| Percentage of trained employees by gender Male employees | % | 100 | 100 | 53 |
| Percentage of trained employees by rank General employees | % | 100 | 100 | 53 |
| Percentage of trained employees by rank Junior managers | % | 100 | 100 | 53 |
| Percentage of trained employees by rank Middle managers | % | 100 | 100 | 53 |
| Percentage of trained employees by rank Senior managers | % | 100 | 100 | 53 |
| Responsible marketing training courses coverage | 100% | 6 | ||
| Times attended independent audits for medical device standards | times | 144 | 6 | |
| Total number of training sessions on responsible marketing | 12 | 54 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Average learning duration per employee | hours | 26.83 | 6 | |
| Average training hours per employee by gender Female employees | hour | 17.37 | 24.82 | 53 |
| Average training hours per employee by gender Male employees | hour | 17.94 | 24.52 | 53 |
| Average training hours per employee by rank - General employees | hour | 23.2 | 28.87 | 54 |
| Average training hours per employee by rank - Junior managers | hour | 22.13 | 51.31 | 54 |
| Average training hours per employee by rank - Middle managers | hour | 40.41 | 75.41 | 54 |
| Average training hours per employee by rank - Senior managers | hour | 27.74 | 29.63 | 54 |
| Number of new hires (talent growth) | 1437 | 6 | ||
| Total hours of integrity training | hours | 6099.4 | 7537 | 54 |
Number of suppliers by geographical region.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Number of suppliers | 4179 | 4439 | 54 | |
| Number of suppliers in Chinese Mainland | 3864 | 3876 | 54 | |
| Number of suppliers overseas or in Hong Kong, Macao and Taiwan | 315 | 563 | 54 | |
| Other purchased goods and services | tCO2e | 278640.41 | 90347.81 | 28 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Coverage of direct-sales suppliers in supplier quality compliance training | 100% | 6 | ||
| Number of external audits | 44 | 144 | 54 | |
| Supplier quality compliance training sessions conducted | 20 | 6 | ||
| Upstream transportation and distribution - Purchasing JD Logistics' delivery services | tCO2e | 104297.57 | 70772.4 | 28 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Coverage of consultation orders by Jingyi | % | 70 | 6 | |
| Net Promoter Score (Customer Service) | 72 | 6 | ||
| Number of medical institution integration resources by Kangxiang | 52000 | 6 | ||
| Problem-solving rate of Kangxiang | % | 72.4 | 6 | |
| Resolution rate of complaints about products and services | % | 100 | 100 | 54 |
| Satisfaction survey - NPS | 73.1 | 72 | 54 | |
| Total number of complaints about products and services | 7300 | 7200 | 54 | |
| User satisfaction rate of Jingyi | % | 97 | 6 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Copyrights - New submissions | 62 | 54 | ||
| Copyrights - Registered applications | 175 | 54 | ||
| Domain names - New submissions | 9 | 54 | ||
| Domain names - Total holdings | 334 | 54 | ||
| Intellectual property protection - Total application | 1029 | 54 | ||
| Intellectual property training - Coverage | persons | 650 | 200 | 54 |
| Intellectual property training - Total training hours | hours | 16.5 | 1000 | 54 |
| Intellectual property training - Training sessions | sessions | 11 | 5 | 54 |
| Number of Intellectual Property training sessions | 5 | 6 | ||
| Number of patent applications filed | 1000 | 6 | ||
| Number of patent grants | 166 | 6 | ||
| Number of registered trademarks | 531 | 6 | ||
| Patents - Authorized applications | 74 | 166 | 54 | |
| Patents - Total applications | 764 | 54 | ||
| Trademarks - Approved registrations | 304 | 531 | 54 | |
| Trademarks - New submissions | 272 | 54 | ||
| Trademarks - Total applications | 162 | 54 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Coverage of quality management system certification | % | 80 | 6 |
| Number of standardised hospital sites for remote intelligent diagnosis | 265 | 6 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Coverage of data security incidents | zero | 6 | ||
| Coverage of information security training and assessment | % | 80 | 6 | |
| Number of training sessions on information security | session | 44 | 6 | 54 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Coverage of anti-corruption and business ethics training | 100% | 6 | ||
| Number of internal audits | 100 | 499 | 54 | |
| Times Board of Directors and committees convened | times | 499 | 6 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Independent directors as percentage of Board | % | 62.5 | 6 | |
| Integrity training coverage rate | % | 100 | 100 | 54 |
| Number of anti-corruption and business ethics training sessions conducted | times | 94 | 6 | |
| Number of employee training sessions on anti-corruption and business ethics throughout the year | enrollments | 9526 | 10852 | 54 |
| Number of non-independent directors | person | 3 | 3 | 54 |
| Number of participants in anti-corruption and business ethics training | 10852 | 6 | ||
| Total duration of anti-corruption and business ethics training | hours | 7537 | 6 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of disease care project beneficiaries | patients | 637 | 6 |
| Number of doctors served by Jingyi | doctors | 20000 | 6 |
| Number of health services by Kangxiang | 190 | 6 | |
| Number of users reached by live health consultation | million | 1.28 | 6 |
| Number of users served by mobile blood pressure monitoring solution | million users | 3 | 6 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Amount of donated anti-epidemic supplies | million RMB | 6.24 | 6 |
| Number of donated anti-epidemic items | million items | 1.53 | 6 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 32.01 | 4.16 |
| NOâ‚“ Emissions | kg | 415.2 | 53.91 |
| SOâ‚“ Emissions | kg | 1.09 | 0.45 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 174.66 | 68.13 |
| Indirect Energy Emissions (Scope 2) | tCO2e | 5089.05 | 3768.75 |
| Scope 3 GHG Emissions (Employee Commuting) | tCO2e | 127.05 | 194.67 |
| Total GHG Emissions Intensity (By Revenue) | tCO2e/revenue (RMB ten thousand) | 0.01 | 0.001 |
| Total Other Indirect Energy Emissions (Scope 3) | tCO2e | 132954.07 | 204951.84 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Total Hazardous Waste | tons | 0.47 | 14.21 |
| Total Hazardous Waste Intensity (By Revenue) | g/revenue (RMB ten thousand) | 0.67 | 2.22 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Non-Hazardous Waste Disposed | tons | 38.45 | 366.87 |
| Total Non-Hazardous Waste Intensity (By Revenue) | ton/revenue (RMB ten thousand) | 0.0007 | 0.0006 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Comprehensive Energy Consumption Intensity (By Revenue) | kg of standard coal/revenue (RMB ten thousand) | 0.32 | 0.16 |
| Diesel Fuel Consumption | liters | 50860.49 | 47 |
| Direct Energy Intensity (By Revenue) | kg of standard coal/revenue (RMB ten thousand) | 0.0172 | 0.0056 |
| Energy Consumption Intensity (By Revenue) | kg of standard coal/revenue (RMB ten thousand) | 0.2563 | 0.1598 |
| Gasoline Consumption | liters | 329357.73 | 391335.34 |
| Indirect Energy Intensity (By Revenue) | kg of standard coal/revenue (RMB ten thousand) | 0.2391 | 0.1542 |
| Purchased Electricity | kWh | 8360599.49 | 6733600.64 |
| Purchased Heating | GJ | 5159.15 | 1315.54 |
| Total Direct Energy Consumption | kg of standard coal | 81802.48 | 32772.38 |
| Total Energy Consumption | kg of standard coal | 1208266.33 | 907676.12 |
| Total Indirect Energy Consumption | kg of standard coal | 813158.63 | 874934.73 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Water Consumption | tons | 46375.82 | 35460.89 |
| Water Consumption Intensity (By Revenue) | tons/revenue (RMB ten thousand) | 0.009 | 0.066 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Water Consumption Reduction Percentage Compared to Last Year | % | 3 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Packaging Material Intensity (By Revenue) | kg/revenue (RMB ten thousand) | 9.38 | 6.54 |
| Packaging Materials Consumed | tons | 50217.59 | 38056.03 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Number of Employees Aged 30-50 | person | 2092 | 2392 |
| Number of Employees Aged Above 50 | person | 48 | 47 |
| Number of Employees Aged Below 30 | person | 978 | 1125 |
| Number of Employees in Mainland China | person | 3117 | 3559 |
| Number of Employees in Overseas | person | 1 | 5 |
| Number of Female Employees | person | 1819 | 2113 |
| Number of Full-time Employees | person | 3118 | 3564 |
| Number of Full-time Employees (Female) | person | 1819 | 2113 |
| Number of Full-time Employees (Male) | person | 1299 | 1451 |
| Number of General Employees | person | 2919 | 3326 |
| Number of Male Employees | person | 1299 | 1451 |
| Number of New Employees | person | 1138 | 1437 |
| Number of New Employees (Aged Below 30) | person | 373 | 605 |
| Number of New Employees (Female) | person | 402 | 556 |
| Number of New Employees (Male) | person | 736 | 881 |
| Number of Part-time Employees | 283 | ||
| Number of Total Employees | person | 3118 | 3564 |
| Percentage of Employees in Mainland China | % | 99.97 | 99.86 |
| Percentage of Employees in Overseas | % | 0.03 | 0.14 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 8.02 | 5.39 |
| Turnover Rate of Employees Aged Above 50 | % | 3.7 | 6.98 |
| Turnover Rate of Employees Aged Below 30 | % | 14.29 | 8.33 |
| Turnover Rate of Employees in Mainland China | % | 10.03 | 6.52 |
| Turnover Rate of Female Employees | % | 11.66 | 6.79 |
| Turnover Rate of General Employees | % | 6.74 | |
| Turnover Rate of Male Employees | % | 7.69 | 6.09 |
| Turnover Rate of Total Employees | % | 10.04 | 6.51 |
Lost days due to work injury.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Lost Days Due to Work-related Injuries | day | 84 | 65 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Percentage of Employees Trained | % | 100 | 100 |
| Percentage of Trained Female Employees | % | 100 | 100 |
| Percentage of Trained General Employees | % | 100 | 100 |
| Percentage of Trained Male Employees | % | 100 | 100 |
| Percentage of Trained Middle Management | % | 100 | 100 |
| Percentage of Trained Senior Management | % | 100 | 100 |
| Total Cost of Training | RMB | 339237 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Average Training Hours (Female) | hour | 17.37 | 24.82 |
| Average Training Hours (General Employees) | hour | 23.2 | 28.87 |
| Average Training Hours (Male) | hour | 17.94 | 24.52 |
| Average Training Hours (Middle Management) | hour | 40.41 | 75.41 |
| Average Training Hours (Senior Management) | hour | 27.74 | 29.63 |
| Average Training Hours per Employee | hours | 26.83 | |
| Total Training Hours | hours | 6099.4 | 7537 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Number of Suppliers in Mainland China | 3864 | 3876 | |
| Number of Total Suppliers | 4179 | 4439 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Supplier Social Responsibility Training Sessions | 20 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Complaints Handling Rate | % | 100 | 100 |
| Number of Products and Service Related Complaints | 7300 | 7200 | |
| Total Number of Customer Complaints | 7300 | 7200 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Number of Patents Applied | 1000 | ||
| Number of Patents Granted | 74 | 166 | |
| Number of Trademark Applications | 162 | ||
| Number of Trademark Registrations | 304 | 531 | |
| Total Training Hours on Intellectual Property Protection | hours | 16.5 | 1000 |
| Total Training Sessions on Intellectual Property Protection | sessions | 11 | 5 |
Description of quality assurance process and recall procedures.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Passing Rate of Third-party Accreditation Performed under the Quality Management System | % | 80 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Employee Coverage of Data Security Training | % | 80 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Percentage of Employees Anti-corruption Policies have been Communicated to | % | 100 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Coverage Rate of Ethical Standards and Anti-Corruption Training | % | 100 | 100 |
| Number of Anti-corruption Training Session | times | 94 | |
| Number of Attendance for Anti-corruption Training | enrollments | 9526 | 10852 |
| Number of People Participated in Ethical Standards and Anti-corruption Training | persons | 10852 | |
| Total Hours of Anti-corruption Training | hours | 7537 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Total In-kind Donations | million RMB | 6.24 |