2024 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Carbon monoxide (CO) emissions | Kg | 2194 | 1391 | 770 | 130 |
| Hydrocarbon (HC) emissions | Kg | 37 | 27 | 16 | 130 |
| Nitrogen oxide (NOx) emissions | Kg | 522 | 371 | 216 | 130 |
| Overall air emissions | kilograms | 3340 | 119 | ||
| Particulate matters (PM) emissions | Kg | 6340 | 4019 | 2109 | 130 |
| Sulfur oxides (SOx) emissions | Kg | 6 | 3 | 2 | 130 |
| Volatile organic compounds (VOCs) emissions | Kg | 647 | 410 | 227 | 130 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Direct GHG emissions (Scope 1) | Tonnes | 997 | 628 | 316 | 130 |
| Direct GHG emissions (Scope 1) intensity (per square meter of gross floor area of construction and offices) | 0.00005 | 0.00006 | 0.00004 | 130 | |
| Indirect GHG emissions (Scope 2) | Tonnes | 20513 | 14394 | 8517 | 130 |
| Indirect GHG emissions (Scope 2) intensity (per square meter of gross floor area of construction and offices) | 0.00094 | 0.00133 | 0.00102 | 130 | |
| Intensity of greenhouse gas emissions related to energy consumption | tonnes per square meter | 0.001 | 120 | ||
| Intensity of greenhouse gas emissions related to energy consumption, percent increase compared to 2022 | 8% | 120 | |||
| Overall carbon emissions | tonnes | 8120 | 119 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | 2027 | Report Pages |
|---|---|---|---|---|---|---|
| Asbestos (hazardous construction waste) | Tonnes | 1.35 | 0.85 | 0.5 | 131 | |
| Fluorescent light tubes (hazardous construction waste) | Tonnes | 1.04 | 0.66 | 0.35 | 131 | |
| Ink cartridges (hazardous office waste) | Tonnes | 1.35 | 0.78 | 0.36 | 131 | |
| Intensity of non-hazardous and hazardous wastes | tonne per square meter | 0.038 | 120 | |||
| Intensity of non-hazardous and hazardous wastes, percent decrease compared to 2022 | 36% | 120 | ||||
| Intensity of non-hazardous and hazardous wastes, percent decrease from 2022 | 8% | 120 | ||||
| Toner cartridges (hazardous office waste) | Tonnes | 3.12 | 1.84 | 0.74 | 131 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Asphalt (non-hazardous construction waste) | Tonnes | 329 | 199 | 116 | 131 |
| Building debris (non-hazardous construction waste) | Tonnes | 29869 | 18099 | 10552 | 131 |
| Change in intensity of sewage compared to 2022 | % decrease | -19 | 121 | ||
| Concrete (non-hazardous construction waste) | Tonnes | 206811 | 122243 | 67704 | 131 |
| Earth (non-hazardous construction waste) | Tonnes | 1047463 | 375144 | 207773 | 131 |
| Metal scrap (non-hazardous construction waste) | Tonnes | 1126 | 683 | 378 | 131 |
| Paper (non-hazardous office waste) | Tonnes | 40.38 | 30.24 | 15.38 | 131 |
| Paper cups (non-hazardous office waste) | Tonnes | 3.2 | 2.05 | 1.02 | 131 |
| Plastic bottles (non-hazardous office waste) | Tonnes | 0.78 | 0.41 | 0.18 | 131 |
| Rubble (non-hazardous construction waste) | Tonnes | 3.99 | 2.42 | 1.41 | 131 |
| Sewage discharge | Tonnes | 655837 | 352910 | 185172 | 130 |
| Wood (non-hazardous construction waste) | Tonnes | 2798 | 1695 | 988 | 131 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2024 | 2027 | Report Pages |
|---|---|---|---|---|
| Intensity of energy consumption and corresponding greenhouse gas/air emissions, percent decrease from 2024 | 30% | 120 | ||
| Overall air emissions, percentage decrease compared to 2022 | 66% | 119 | ||
| Overall air emissions, target percentage decrease from 2022 | 10% | 119 | ||
| Overall carbon emissions, percentage decrease compared to 2022 | 62% | 119 | ||
| Overall carbon emissions, target percentage decrease from 2022 | 10% | 119 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Diesel consumption of building | liter | 97214 | 61622 | 34129 | 132 |
| Diesel intensity (per square meter of gross floor area of construction) | 0.0045 | 0.0057 | 0.0045 | 132 | |
| Electricity intensity (per square meter of gross floor area of construction) | 1.5916 | 2.0401 | 1.7562 | 132 | |
| Electricity intensity (per square meter of gross floor area of offices) | 136.1387 | 150.4557 | 77.5974 | 132 | |
| Gasoline consumption of building | liter | 62697 | 39742 | 22011 | 132 |
| Gasoline consumption of office | liter | 236745 | 148230 | 68548 | 132 |
| Gasoline intensity (per square meter of gross floor area of construction) | 0.0029 | 0.0037 | 0.0029 | 132 | |
| Gasoline intensity (per square meter of gross floor area of offices) | 7.2284 | 6.8514 | 4.6781 | 132 | |
| Natural gas consumption of building | cubic meter | 12155 | 7705 | 4492 | 132 |
| Natural gas consumption of office | cubic meter | 19846 | 12564 | 5789 | 132 |
| Natural gas intensity (per square meter of gross floor area of construction) | 0.0006 | 0.0007 | 0.0006 | 132 | |
| Natural gas intensity (per square meter of gross floor area of offices) | 0.6059 | 0.5807 | 0.3951 | 132 | |
| Total electricity consumption of building | kWh | 34681343 | 21984005 | 13406863 | 132 |
| Total electricity consumption of office | kWh | 4458815 | 3255108 | 1137035 | 132 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | 2027 | Report Pages |
|---|---|---|---|---|---|---|
| Change in intensity of water consumption compared to 2022 | % increase | 5 | 121 | |||
| Intensity of sewage | m³ per square meter | 0.024 | 121 | |||
| Intensity of water consumption | m³ per square meter | 0.163 | 121 | |||
| Overall wastewater emissions | tonnes | 185172 | 120 | |||
| Overall wastewater emissions, percent decrease compared to 2022 | 72% | 120 | ||||
| Overall wastewater emissions, percent decrease from 2022 | 10% | 120 | ||||
| Water consumption of building | cubic meter | 3294544 | 2082948 | 1214359 | 132 | |
| Water consumption of office | cubic meter | 95782 | 71679 | 30536 | 132 | |
| Water intensity (per square meter of gross floor area of construction) | 0.1512 | 0.1933 | 0.1591 | 132 | ||
| Water intensity (per square meter of gross floor area of offices) | 2.9245 | 3.3131 | 2.0839 | 132 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2013 | 2014 | 2015 | 2016 | 2017 | 2018 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Distribution of employees by age - Aged 30 to 49 | percent | 76% | 46 | ||||||||
| Distribution of employees by age - Aged 50 or above | percent | 6% | 46 | ||||||||
| Distribution of employees by age - Aged below 30 | percent | 18% | 46 | ||||||||
| Distribution of employees by position - General staff | percent | 66% | 46 | ||||||||
| Distribution of employees by position - Middle-level staff and management | percent | 30% | 46 | ||||||||
| Distribution of employees by position - Senior management | percent | 4% | 46 | ||||||||
| Distribution of employees by region - HKSAR | percent | 2% | 46 | ||||||||
| Distribution of employees by region - Mainland China | percent | 97% | 46 | ||||||||
| Distribution of employees by region - Singapore | percent | 1% | 46 | ||||||||
| Employee gender ratio - Female | percent | 39% | 46 | ||||||||
| Employee gender ratio - Male | percent | 61% | 46 | ||||||||
| Employment for the year - 30–49 | person | 205 | 324 | 192 | 134 | ||||||
| Employment for the year - 50 or above | person | 3 | 16 | 4 | 134 | ||||||
| Employment for the year - Below 30 | person | 81 | 159 | 167 | 134 | ||||||
| Employment for the year - Female | person | 113 | 217 | 142 | 134 | ||||||
| Employment for the year - Hong Kong Special Administrative Region | person | 15 | 13 | 6 | 134 | ||||||
| Employment for the year - Mainland China | person | 271 | 480 | 357 | 134 | ||||||
| Employment for the year - Male | person | 176 | 282 | 221 | 134 | ||||||
| Employment for the year - Singapore | person | 3 | 6 | 134 | |||||||
| Percentage of full-time staff | percent | 98% | 46 | ||||||||
| Rank in China Mainland TOP 10 Real Estate Company Listed in Hong Kong by Investment Value | rank | 3 | 11 | ||||||||
| Rank in Top 100 Chinese Real Estate Enterprises | rank | 46 | 40 | 38 | 32 | 29 | 26 | 11 | |||
| Rank in Top 500 Enterprises in China | rank | 266 | 11 | ||||||||
| Total number of staff in Mainland China, Hong Kong SAR and Singapore | employees | 1436 | 46 | ||||||||
| Total workforce - Age group 30–49 | person | 1885 | 1734 | 1099 | 133 | ||||||
| Total workforce - Age group 50 or above | person | 84 | 108 | 85 | 133 | ||||||
| Total workforce - Age group below 30 | person | 392 | 396 | 252 | 133 | ||||||
| Total workforce - Female | person | 749 | 760 | 554 | 133 | ||||||
| Total workforce - General employee | person | 1522 | 1467 | 953 | 133 | ||||||
| Total workforce - Hong Kong Special Administrative Region | person | 35 | 35 | 28 | 133 | ||||||
| Total workforce - Mainland China | person | 2313 | 2187 | 1394 | 133 | ||||||
| Total workforce - Male | person | 1612 | 1478 | 882 | 133 | ||||||
| Total workforce - Middle level staff and management | person | 779 | 704 | 427 | 133 | ||||||
| Total workforce - Senior management | person | 60 | 67 | 56 | 133 | ||||||
| Total workforce - Singapore | person | 13 | 16 | 14 | 133 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Resignation for the year - Age group 30–49 | person | 1289 | 628 | 874 | 133 |
| Resignation for the year - Age group 50 or above | person | 25 | 22 | 49 | 133 |
| Resignation for the year - Age group below 30 | person | 433 | 164 | 223 | 133 |
| Resignation for the year - Female | person | 530 | 265 | 363 | 133 |
| Resignation for the year - Hong Kong Special Administrative Region | person | 15 | 12 | 11 | 133 |
| Resignation for the year - Mainland China | person | 1725 | 800 | 1133 | 133 |
| Resignation for the year - Male | person | 1217 | 549 | 783 | 133 |
| Resignation for the year - Singapore | person | 7 | 2 | 2 | 133 |
Lost days due to work injury.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Lost days due to work injury | work days | 75 | 30 | 18 | 134 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of trainees | employees | 14860 | 58 | ||
| Number of training sessions attended | sessions | 256 | 58 | ||
| Percentage of employees trained | 100% | 58 | |||
| Percentage of employees trained - Female | percentage | 100% | 100% | 86.46% | 134 |
| Percentage of employees trained - General employee | percentage | 100% | 100% | 100% | 134 |
| Percentage of employees trained - Male | percentage | 100% | 100% | 100% | 134 |
| Percentage of employees trained - Middle level staff and management | percentage | 100% | 100% | 100% | 134 |
| Percentage of employees trained - Senior management | percentage | 100% | 100% | 67.86% | 134 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Average number of training hours for employees | hours | 36 | 58 | ||
| Average training hours of employees - Female | hour | 36 | 36.01 | 36.03 | 134 |
| Average training hours of employees - General employee | hour | 36.2 | 36.2 | 37 | 134 |
| Average training hours of employees - Male | hour | 36 | 36 | 35.99 | 134 |
| Average training hours of employees - Middle level staff and management | hour | 35.94 | 35.98 | 35.91 | 134 |
| Average training hours of employees - Senior management | hour | 31.8 | 31.63 | 32.13 | 134 |
| Average training satisfaction score | 95 | 58 | |||
| Completion rate of annual training plan | 100% | 58 | |||
| Total training hours attended by trainees | hours | 54397 | 58 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Percentage of suppliers located in China | 100% | 87 | |||
| Total number of suppliers in Hong Kong | person | 4 | 134 | ||
| Total number of suppliers in Mainland China | person | 4285 | 4572 | 4179 | 134 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Total amount of green procurement | million RMB | 200 | 87 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2012 | Report Pages |
|---|---|---|---|
| Sales exceeding RMB10 billion | billion RMB | 10 | 11 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Average complaint handling time change | % | -9 | 62 | ||
| Change in customer complaints compared to previous year | % | -4 | 62 | ||
| Change in satisfaction for service delivery score | points | 1.32 | 62 | ||
| Change in satisfaction for service delivery score (alternative) | points | 0.4 | 62 | ||
| Number of customer complaints | 576 | 62 | |||
| Overall customer satisfaction score | points | 86.32 | 62 | ||
| Satisfaction for service delivery score | points | 84.8 | 62 | ||
| Service complaints received | case | 682 | 599 | 576 | 134 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2018 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Concluded legal cases regarding corrupt practices | case | 1 | 1 | 134 | |
| Guangdong Top 20 Creditworthy Real Estate Enterprises (consecutive years) | years | 16 | 11 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2017 | 2018 | 2020 | 2021 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|---|---|---|
| ESG rating by MSCI | "BB" | "BBB" | "BBB" | "A" | "A" | 10 | |||
| Number of diversified community recreational activity sessions organized | sessions | 5195 | 62 | ||||||
| Number of residents participating in community recreational activities | million residents | 4.32 | 62 | ||||||
| Top 100 Chinese Real Estate Enterprises — Top 10 in Profitability | rank | Top 10 | Top 10 | 11 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | Kg | 6340 | 4019 | 2109 |
| NOâ‚“ Emissions | Kg | 522 | 371 | 216 |
| SOâ‚“ Emissions | Kg | 6 | 3 | 2 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes | 997 | 628 | 316 |
| Indirect Energy Emissions (Scope 2) | tonnes | 20513 | 14394 | 8517 |
| Scope 1 GHG Emissions Intensity (By Area) | tonnes per square meter | 0.00005 | 0.00006 | 0.00004 |
| Scope 2 GHG Emissions Intensity (By Area) | tonnes per square meter | 0.00094 | 0.00133 | 0.00102 |
| Total GHG Emissions | tonnes | 21510 | 15022 | 8833 |
| Total GHG Emissions Intensity (By Area) | tonnes per square meter | 0.001 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Hazardous Waste (Office) | Tonnes | 4.47 | 2.62 | 1.1 |
| Total Hazardous Waste | Tonnes | 6.86 | 4.13 | 1.95 |
| Total Hazardous Waste Intensity (By Area) | tonne per square meter | 0.038 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Non-Hazardous Waste (Construction Waste) | Tonnes | 1268399.99 | 517065.42 | 287612.41 |
| Non-Hazardous Waste (Office Waste) | Tonnes | 44.36 | 32.7 | 16.58 |
| Paper Waste | Tonnes | 40.38 | 30.24 | 15.38 |
| Plastic Waste | Tonnes | 0.78 | 0.41 | 0.18 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2024 | 2027 |
|---|---|---|---|
| CO2 Emissions Reduction Percentage Compared to Last Year | percent | 62 | |
| GHG Emissions Reduction Percentage Compared to Last Year | percent | 66 | |
| Percentage of Reduction in GHG Intensity Compared to Last Year | percent | 30 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Diesel Fuel Consumption | liter | 97214 | 61622 | 34129 |
| Gasoline Consumption | liter | 299442 | 187972 | 90559 |
| Natural Gas Consumption | cubic meter | 32001 | 20269 | 10281 |
| Purchased Electricity | kWh | 39140158 | 25239113 | 14543998 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Total Wastewater Discharge | tonnes | 185172 | ||
| Water Consumption | cubic meter | 3294544 | 2082948 | 1214359 |
| Water Consumption in Office | cubic meter | 95782 | 71679 | 30536 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | person | 1885 | 1734 | 1099 |
| Number of Employees Aged Above 50 | person | 84 | 108 | 85 |
| Number of Employees Aged Below 30 | person | 392 | 396 | 252 |
| Number of Employees in Hong Kong | person | 35 | 35 | 28 |
| Number of Employees in Mainland China | person | 2313 | 2187 | 1394 |
| Number of Employees in Singapore | person | 13 | 16 | 14 |
| Number of Female Employees | person | 749 | 760 | 554 |
| Number of General Employees | person | 1522 | 1467 | 953 |
| Number of Male Employees | person | 1612 | 1478 | 882 |
| Number of Middle Management Employees | person | 779 | 704 | 427 |
| Number of New Employees | person | 289 | 499 | 363 |
| Number of New Employees (Above 50) | person | 3 | 16 | 4 |
| Number of New Employees (Aged 30-50) | person | 205 | 324 | 192 |
| Number of New Employees (Aged Below 30) | person | 81 | 159 | 167 |
| Number of New Employees (Female) | person | 113 | 217 | 142 |
| Number of New Employees (Hong Kong) | person | 15 | 13 | 6 |
| Number of New Employees (Mainland China) | person | 271 | 480 | 357 |
| Number of New Employees (Male) | person | 176 | 282 | 221 |
| Number of New Employees (Singapore) | person | 3 | 6 | |
| Number of Senior Management Employees | person | 60 | 67 | 56 |
| Number of Total Employees | employees | 2777 | 2238 | 1436 |
| Percentage of Employees Aged 30-50 | percent | 76 | ||
| Percentage of Employees Aged Above 50 | percent | 6 | ||
| Percentage of Employees Aged Below 30 | percent | 18 | ||
| Percentage of Employees in Hong Kong | percent | 2 | ||
| Percentage of Employees in Mainland China | percent | 97 | ||
| Percentage of Employees in Singapore | percent | 1 | ||
| Percentage of Female Employees | percent | 39 | ||
| Percentage of Full-time Employees | percent | 98 | ||
| Percentage of General Employees | percent | 66 | ||
| Percentage of Male Employees | percent | 61 | ||
| Percentage of Middle Management Employees | percent | 30 | ||
| Percentage of Senior Management Employees | percent | 4 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | person | 1289 | 628 | 874 |
| Turnover Rate of Employees Aged Above 50 | person | 25 | 22 | 49 |
| Turnover Rate of Employees Aged Below 30 | person | 433 | 164 | 223 |
| Turnover Rate of Employees in Hong Kong | person | 15 | 12 | 11 |
| Turnover Rate of Employees in Mainland China | person | 1725 | 800 | 1133 |
| Turnover Rate of Employees in Singapore | person | 7 | 2 | 2 |
| Turnover Rate of Female Employees | person | 530 | 265 | 363 |
| Turnover Rate of Male Employees | person | 1217 | 549 | 783 |
Lost days due to work injury.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | work days | 75 | 30 | 18 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Percentage of Employees Trained | percentage | 100 | 100 | 100 |
| Percentage of Trained Female Employees | percentage | 100 | 100 | 86.46 |
| Percentage of Trained General Employees | percentage | 100 | 100 | 100 |
| Percentage of Trained Male Employees | percentage | 100 | 100 | 100 |
| Percentage of Trained Middle Management | percentage | 100 | 100 | 100 |
| Percentage of Trained Senior Management | percentage | 100 | 100 | 67.86 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Average Training Hours (Female) | hour | 36 | 36.01 | 36.03 |
| Average Training Hours (General Staff) | hour | 36.2 | 36.2 | 37 |
| Average Training Hours (Male) | hour | 36 | 36 | 35.99 |
| Average Training Hours (Middle Management) | hour | 35.94 | 35.98 | 35.91 |
| Average Training Hours (Senior Management) | hour | 31.8 | 31.63 | 32.13 |
| Average Training Hours per Employee | hours | 36 | ||
| Total Training Hours | hours | 54397 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Suppliers in Hong Kong | person | 4 | ||
| Number of Suppliers in Mainland China | person | 4285 | 4572 | 4179 |
| Number of Total Suppliers | person | 4289 | 4572 | 4179 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Complaint Growth Rate | % | -4 | ||
| Total Number of Customer Complaints | case | 682 | 599 | 576 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Number of Concluded Corruption Lawsuits | case | 1 | 1 |