ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2024
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| GHG emissions (Scope 1, Scope 2) per employee | Tons of CO₂ equivalent per employee | 0.57 | 92 |
| GHG emissions (Scope1, 2) per employee | Tons of CO₂ equivalent per employee | 0.57 | 53 |
| Total GHG emissions (Scope 1, Scope 2) | Tons of CO₂ equivalent | 480.62 | 92 |
| Total GHG emissions (Scope1, 2) | Tons of CO₂ equivalent | 480.62 | 53 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Discharge intensity of hazardous waste | Kg per employee | 0.01 | 92 |
| Hazardous waste discharge intensity | Kg per employee | 0.01 | 58 |
| Hazardous waste total discharge | Kg | 11.4 | 58 |
| Total discharge of hazardous waste | Kg | 11.4 | 92 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Discharge intensity of non-hazardous waste | Tons per employee | 0.09 | 92 |
| Non-hazardous waste discharge intensity | Tons per employee | 0.09 | 58 |
| Non-hazardous waste total discharge | Tons | 74.52 | 58 |
| Total discharge of non-hazardous waste | Tons | 74.52 | 92 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Energy consumption per employee | MWh per employee | 1.05 | 57, 92 |
| Total energy consumption | MWh | 895.66 | 57, 92 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Total water consumption | Cubic meter | 6998 | 58, 92 |
| Water consumption per employee | Cubic meter per employee | 8.23 | 58, 92 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2024 | 2025 | Report Pages |
|---|---|---|---|---|
| Actual energy consumption reduction in Beijing's workplaces compared to 2023 | percent | 5 | 56 | |
| Energy-saving target for all workplaces nationwide compared to 2024 (for the year 2025) | percent | 3 | 56 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Packaging Material Usage per Unit of Sales | Tons per 10 thousand pieces of products | 0.34 | 92 |
| Total Packaging Material Usage | Tons | 1037 | 92 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Average monthly subscribing members | million | 3.16 | 7 |
| Employee welfare system coverage | % | 100 | 7 |
| Major sports categories | 8 | 7 | |
| Number of employees by age: 30 years old and below | Person | 314 | 93 |
| Number of employees by age: Over 30 years old | Person | 536 | 93 |
| Number of employees by employment type: Full-time employees | Person | 827 | 93 |
| Number of employees by employment type: Other employees | Person | 23 | 93 |
| Number of employees by gender: Female | Person | 437 | 93 |
| Number of employees by gender: Male | Person | 413 | 93 |
| Number of employees by geographical region: China (including Hong Kong, Macao and Taiwan) | Person | 850 | 93 |
| Total Workforce | Person | 850 | 61, 92 |
| Total Workforce by Age: 30 years old and below | Person | 314 | 61 |
| Total Workforce by Age: Over 30 years old | Person | 536 | 61 |
| Total Workforce by Employment Type: Full-time employees | Person | 827 | 61 |
| Total Workforce by Employment Type: Other employees | Person | 23 | 61 |
| Total Workforce by Gender: Female | Person | 437 | 61 |
| Total Workforce by Gender: Male | Person | 413 | 61 |
| Total Workforce by Geographical Region: China (including Hong Kong, Macao and Taiwan) | Person | 850 | 61 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Employee Turnover Rate by Age: 30 years old and below | % | 12.5 | 61 |
| Employee Turnover Rate by Age: Over 30 years old | % | 6.23 | 61 |
| Employee Turnover Rate by Gender: Female | % | 8.89 | 61 |
| Employee Turnover Rate by Gender: Male | % | 8.29 | 61 |
| Employee Turnover Rate by Geographical Region: China (including Hong Kong, Macao and Taiwan) | % | 8.59 | 61 |
| Employee Turnover Rate by age: 30 years old and below | % | 12.5 | 93 |
| Employee Turnover Rate by age: Over 30 years old | % | 6.23 | 93 |
| Employee Turnover Rate by gender: Female | % | 8.89 | 93 |
| Employee Turnover Rate by gender: Male | % | 8.29 | 93 |
| Employee Turnover Rate by geographical region: China (including Hong Kong, Macao and Taiwan) | % | 8.59 | 93 |
| Total Employee Turnover Rate | % | 8.59 | 61, 93 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Employee training coverage | % | 98 | 7 |
| Official courses | 6000+ | 7 | |
| Percentage of female employees trained | % | 98 | 69, 94 |
| Percentage of male employees trained | % | 98 | 69, 94 |
| Percentage of management-level employees trained | % | 80 | 69, 94 |
| Percentage of non-management-level employees trained | % | 100 | 69, 94 |
| Percentage of official courses generated by AIGC | % | 14 | 7 |
| Total number of employees trained | Person | 831 | 69, 94 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Average employee training hours | hours | 36 | 7 |
| Average hours of training for female employees | Hour | 36 | 69, 94 |
| Average hours of training for male employees | Hour | 36 | 69, 94 |
| Average hours of training for management-level employees | Hour | 34 | 69, 94 |
| Average hours of training for non-management-level employees | Hour | 36 | 69, 94 |
| Average training hours of employees | Hour | 36 | 69, 94 |
Number of suppliers by geographical region.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Accumulated registered users | million | 400 | 7 |
| Number of suppliers | 366 | 94 | |
| Number of suppliers in China (including Hong Kong, Macau, and Taiwan) | 366 | 94 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Annual active users | million | 100 | 7 |
| Annual user workout records | billion+ times | 1.4 | 7 |
| Average monthly active users | million | 29.9 | 7 |
| First-Time Resolution Rate | % | 93 | 44 |
| Number of complaints received | 1046 | 94 | |
| User Satisfaction with 400 Hotline | % | 98.91 | 44 |
| User Satisfaction with Online Counseling | % | 93.78 | 44 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Copyrights (significant achievements in intellectual property) | 657 | 7 | |
| Number of registered algorithms with Cyberspace Administration of China | 2 | 77 | |
| Patents (significant achievements in intellectual property) | 507 | 7 | |
| Resolution of infringing products (strengthened infringement monitoring and enforcement) | 20000+ | 7 | |
| Took down infringing video courses | 2000+ | 7 | |
| Trademarks (significant achievements in intellectual property) | 1339 | 7 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Coverage of ISO 27001 and ISO 27701 Information Security and Privacy Management Systems | 100% | 77 | |
| Employee coverage for information security & privacy protection training | % | 100 | 7 |
| Information System Security Protection Level 3 retest passed | Yes | 77 | |
| Information security & privacy protection training sessions | Sessions | 17 | 7 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Suppliers signed Anti-Commercial Bribery Agreement | % | 100 | 7 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Business ethics training implemented for employees | % | 100 | 7 |
| Employees completed conflict of interest declarations and signed Letter of Commitment to Integrity and Discipline | % | 100 | 7 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Specific sports categories | 60+ | 7 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Total GHG Emissions | Tons of CO₂ equivalent | 480.62 |
| Total GHG Emissions Intensity (By Employee) | Tons of CO₂ equivalent per employee | 0.57 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Total Hazardous Waste | Kg | 11.4 |
| Total Hazardous Waste Intensity (By Employee) | Kg per employee | 0.01 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Non-Hazardous Waste Disposed | Tons | 74.52 |
| Total Non-Hazardous Waste Intensity (By Employee) | Tons per employee | 0.09 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Energy Consumption Intensity (By Employee) | MWh per employee | 1.05 |
| Total Energy Consumption | MWh | 895.66 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Water Consumption | Cubic meter | 6998 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2024 | 2025 |
|---|---|---|---|
| Energy Consumption Reduction Percentage Compared to Last Year | percent | 5 | |
| Target Energy Consumption Reduction Percentage Compared to Last Year | percent | 3 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Packaging Material Intensity (By Unit Product) | Tons per 10 thousand pieces of products | 0.34 |
| Packaging Materials Consumed | Tons | 1037 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Employees Aged Below 30 | Person | 314 |
| Number of Employees in Hong Kong and Mainland China | Person | 850 |
| Number of Female Employees | Person | 437 |
| Number of Full-time Employees | Person | 827 |
| Number of Male Employees | Person | 413 |
| Number of Total Employees | Person | 850 |
| Percentage of Employees Aged Below 30 | % | 36.94 |
| Percentage of Employees in Hong Kong and Mainland China | % | 100 |
| Percentage of Female Employees | % | 51.41 |
| Percentage of Full-time Employees | % | 97.29 |
| Percentage of Male Employees | % | 48.59 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Turnover Rate of Employees Aged Below 30 | % | 12.5 |
| Turnover Rate of Female Employees | % | 8.89 |
| Turnover Rate of Male Employees | % | 8.29 |
| Turnover Rate of Total Employees | % | 8.59 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Percentage of Employees Trained | % | 98 |
| Percentage of Trained Female Employees | % | 98 |
| Percentage of Trained General Employees | % | 100 |
| Percentage of Trained Male Employees | % | 98 |
| Percentage of Trained Senior Management | % | 80 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Average Training Hours (Female) | hours | 36 |
| Average Training Hours (General Staff) | hours | 36 |
| Average Training Hours (Male) | hours | 36 |
| Average Training Hours (Senior Management) | hours | 34 |
| Average Training Hours per Employee | hours | 36 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Suppliers in Mainland China | 366 | |
| Number of Total Suppliers | 366 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Satisfaction Rate of Customer Complaint Handling | % | 98.91 |
| Total Number of Customer Complaints | 1046 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Copyrights | 657 | |
| Number of Intellectual Property Rights Obtained by the Company | 2503 | |
| Number of Patents Held | 507 | |
| Number of Trademark Registrations | 1339 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Employee Coverage of Data Security Training | % | 100 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Percentage of Suppliers Accepting Anti-corruption Policies | % | 100 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Coverage Rate of Ethical Standards and Anti-Corruption Training | % | 100 |
| Coverage of Anti-corruption Training for Employees | % | 100 |