2024 ESG REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Emissions from Diesel Consumption | tCO2e | 81.32 | 60.64 | 0.0027 | 58 |
| Emissions from Gasoline Consumption | tCO2e | 32.37 | 15.79 | 25.34 | 58 |
| Emissions from Natural Gas Consumption | tCO2e | 280.41 | 271.68 | 516.23 | 58 |
| Emissions from Purchased Electricity Consumption | tCO2e | 11833.03 | 10564.21 | 6295.33 | 58 |
| Greenhouse Gas Emissions Density | tCO2e/10000 orders | 0.42 | 58 | ||
| Greenhouse Gas Emissions from Direct Emission Sources (Scope 1) | tCO2e | 431.83 | 348.11 | 541.58 | 58 |
| Greenhouse Gas Emissions from Indirect Emission Sources (Scope 2) | tCO2e | 11833.03 | 10564.21 | 6295.33 | 58 |
| Per Capita Greenhouse Gas Emissions | tCO2e/person | 0.8 | 0.66 | 0.35 | 58 |
| Total Greenhouse Gas Emissions | tCO2e | 12207.14 | 11002.32 | 6836.91 | 58 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Hazardous Waste Generation | tons | 1 | 1 | 7.46 | 59 |
| Hazardous Waste Generation Density | tons/10000 orders | 0.0043 | 59 | ||
| Per Capita Hazardous Waste Generation | tons/person | 0.00007 | 0.00006 | 0.00039 | 59 |
| Used Batteries | tons | 2.71 | 59 | ||
| Used Toner Cartridges and Ink Cartridges | tons | 4.75 | 59 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Household Waste | tons | 1201.2 | 59 | ||
| Non-hazardous Office Waste | tons | 3826.59 | 59 | ||
| Non-hazardous Waste Generation | tons | 1280 | 1365 | 5027.79 | 59 |
| Non-hazardous Waste Generation Density | tons/10000 orders | 0.31 | 59 | ||
| Per Capita Non-hazardous Waste Generation | tons/person | 0.08 | 0.08 | 0.26 | 59 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Comprehensive Energy Consumption Density | MWh/10000 orders | 0.88 | 58 | ||
| Direct Energy Consumption | MWh | 1630.1 | 1461.81 | 2629.76 | 58 |
| Indirect Energy Consumption | MWh | 13647.9 | 12337.39 | 11731.89 | 58 |
| Natural Gas Consumption | m³ | 120438.2 | 121028 | 235939 | 58 |
| Per Capita Comprehensive Energy Consumption | MWh/person | 1.14 | 0.82 | 0.75 | 58 |
| Per Capita Steam Consumption | tons/person | 0.05 | 0.03 | 0.06 | 58 |
| Purchased Electricity Consumption | MWh | 13647.9 | 12337.39 | 11731.89 | 58 |
| Steam Consumption | tons | 719 | 430 | 1200 | 58 |
| Steam Consumption Density | tons/10000 orders | 0.073 | 58 | ||
| Total Diesel Consumption | L | 29782.77 | 22776.33 | 58 | |
| Total Energy Consumption | MWh | 17264.53 | 13799.21 | 14384.64 | 58 |
| Total Gasoline Consumption | L | 14324.3 | 7395.43 | 11438.15 | 58 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Per Capita Water Consumption | tons/person | 7.26 | 4.8 | 4.87 | 58 |
| Total Water Consumption | t | 110168.98 | 80475.58 | 93028.82 | 58 |
| Water Consumption Density | t/10000 orders | 5.72 | 58 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Average Packaging Material Consumption Per 10000 Order | tons/10000 order | 1.3 | 1.22 | 1.04 | 58 |
| Packaging Material Consumption | tons | 23122 | 15179 | 16197 | 58 |
| Packaging Material Recovery Assisted for Customers | tons | 0.9 | 58 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|
| Full-Time Employees | persons | 15166 | 16782 | 19268 | 59 | |
| Number of Female Employees | persons | 3685 | 4014 | 4751 | 59 | |
| Number of Male Employees | persons | 11481 | 12768 | 14517 | 59 | |
| Number of full-time employees | 14481 | 15166 | 16792 | 19268 | 46 | |
| Percentage of Female Employees | % | 24.3 | 23.92 | 24.66 | 59 | |
| Percentage of Male Employees | % | 75.7 | 76.08 | 75.34 | 59 | |
| Proportion of Associate Degree and Below Holders | % | 34.43 | 34.31 | 31.08 | 59 | |
| Proportion of Bachelor's Degree Holders | % | 61.68 | 61.91 | 65.04 | 59 | |
| Proportion of Doctor's Degree Holders | % | 0.1 | 0.09 | 0.07 | 59 | |
| Proportion of Employees Aged 30-50 | % | 46.68 | 51.91 | 53.56 | 59 | |
| Proportion of Employees Over 50 Years Old | % | 0.98 | 1.17 | 1.08 | 59 | |
| Proportion of Employees Under 30 Years Old | % | 52.35 | 46.93 | 45.36 | 59 | |
| Proportion of Employees in Hong Kong, Macao, and Overseas | % | 0.64 | 0.78 | 0.53 | 59 | |
| Proportion of Employees in Mainland China | % | 99.36 | 99.22 | 99.47 | 59 | |
| Proportion of Financial, Administrative, and Management Personnel | % | 9.19 | 6.89 | 6.53 | 59 | |
| Proportion of Master's Degree Holders | % | 3.79 | 3.69 | 3.81 | 59 | |
| Proportion of Other Service Personnel | % | 3.32 | 3.35 | 2.5 | 59 | |
| Proportion of Sales Personnel | % | 5.82 | 5.08 | 3.81 | 59 | |
| Proportion of Technical Personnel | % | 81.68 | 84.67 | 87.16 | 59 | |
| Staff composition — divided by age: 30-50 | % | 53.56 | 46 | |||
| Staff composition — divided by age: Above 50 | % | 1.08 | 46 | |||
| Staff composition — divided by age: Under 30 | % | 45.53 | 46 | |||
| Staff composition — divided by educational background: Associate Degree and Below | % | 31.08 | 46 | |||
| Staff composition — divided by educational background: Bachelor | % | 65.04 | 46 | |||
| Staff composition — divided by educational background: Doctor | % | 0.07 | 46 | |||
| Staff composition — divided by educational background: Master | % | 3.81 | 46 | |||
| Staff composition — divided by gender: Female | % | 25 | 46 | |||
| Staff composition — divided by gender: Male | % | 75 | 46 | |||
| Staff composition — divided by profession: Finance, Administration, Management | % | 6.53 | 46 | |||
| Staff composition — divided by profession: Others | % | 2.5 | 46 | |||
| Staff composition — divided by profession: Sales | % | 3.81 | 46 | |||
| Staff composition — divided by profession: Technology | % | 87.16 | 46 | |||
| Total Number of Employees | persons | 15166 | 16782 | 19268 | 59 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Employee Turnover Rate | % | 21.76 | 60 |
| Employee Turnover Rate for 30–50 | % | 17.83 | 60 |
| Employee Turnover Rate for Hong Kong, Macao, and Overseas | % | 35.03 | 60 |
| Employee Turnover Rate for Mainland China | % | 21.68 | 60 |
| Employee Turnover Rate for Over 50 | % | 13.64 | 60 |
| Employee Turnover Rate for Under 30 | % | 26.1 | 60 |
| Female Employee Turnover Rate | % | 17.67 | 60 |
| Financial/Administrative/Management Staff Turnover Rate | % | 13.12 | 60 |
| Full-time Employee Turnover Rate | % | 21.76 | 60 |
| Male Employee Turnover Rate | % | 23.01 | 60 |
| Number of Departed Employees | persons | 5359 | 60 |
| Other Service Staff Turnover Rate | % | 19.57 | 60 |
| Sales Staff Turnover Rate | % | 23.04 | 60 |
| Technical Staff Turnover Rate | % | 22.34 | 60 |
| Turnover Rate of Associate Degree and Below Holders | % | 22.92 | 60 |
| Turnover Rate of Bachelor's Degree Holders | % | 20.46 | 60 |
| Turnover Rate of Doctor's Degree Holders | % | 13.33 | 60 |
| Turnover Rate of Master's Degree Holders | % | 17.81 | 60 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of Trained Employees | persons | 19268 | 60 |
| Number of female employees trained | persons | 4751 | 60 |
| Number of general employees trained | persons | 16084 | 60 |
| Number of male employees trained | persons | 14817 | 60 |
| Number of managers trained | persons | 1770 | 60 |
| Number of presidents and vice presidents trained | persons | 25 | 60 |
| Number of senior managers to general managers trained | persons | 1389 | 60 |
| Percentage of Trained Employees | % | 100 | 60 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Average training hours | hours | 11.78 | 60 |
| Total Training Hours | hours | 226977.8 | 60 |
| Total training hours for female employees | hours | 49595.48 | 60 |
| Total training hours for general employees | hours | 157930.36 | 60 |
| Total training hours for male employees | hours | 177382.32 | 60 |
| Total training hours for managers | hours | 29588.67 | 60 |
| Total training hours for presidents and vice presidents | hours | 954.76 | 60 |
| Total training hours for senior managers to general managers | hours | 38040.41 | 60 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 431.83 | 348.11 | 541.58 |
| GHG Emissions from Natural Gas | tCO2e | 280.41 | 271.68 | 516.23 |
| GHG Emissions from Purchased Electricity | tCO2e | 11833.03 | 10564.21 | 6295.33 |
| Indirect Energy Emissions (Scope 2) | tCO2e | 11833.03 | 10564.21 | 6295.33 |
| Total GHG Emissions | tCO2e | 12207.14 | 11002.32 | 6836.91 |
| Total GHG Emissions Intensity (By Employee) | tCO2e/person | 0.8 | 0.66 | 0.35 |
| Total GHG Emissions Intensity (By Product Volume) | tCO2e/10000 orders | 0.42 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Hazardous Waste (Used Batteries) | tons | 2.71 | ||
| Total Hazardous Waste | tons | 1 | 1 | 7.46 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | tons | 1280 | 1365 | 1201.2 |
| Non-Hazardous Waste (Office Waste) | tons | 3826.59 | ||
| Total Non-Hazardous Waste Intensity (By Employee) | tons/person | 0.08 | 0.08 | 0.26 |
| Total Non-Hazardous Waste Intensity (By Unit Product) | tons/10000 orders | 0.31 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Comprehensive Energy Consumption Intensity (By Unit Product) | MWh/10000 orders | 0.88 | ||
| Diesel Fuel Consumption | L | 29782.77 | 22776.33 | |
| Gasoline Consumption | L | 14324.3 | 7395.43 | 11438.15 |
| Natural Gas Consumption | m³ | 120438.2 | 121028 | 235939 |
| Purchased Electricity | MWh | 13647.9 | 12337.39 | 11731.89 |
| Purchased Steam | tons | 1200 | ||
| Total Direct Energy Consumption | MWh | 1630.1 | 1461.81 | 2629.76 |
| Total Energy Consumption | MWh | 17264.53 | 13799.21 | 14384.64 |
| Total Indirect Energy Consumption | MWh | 13647.9 | 12337.39 | 11731.89 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Water Consumption | t | 110168.98 | 80475.58 | 93028.82 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| Number of Energy-saving and Carbon Reduction Demonstration Projects Achieved | project |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Packaging Material Intensity (By Unit Product) | tons/10000 order | 1.3 | 1.22 | 1.04 |
| Packaging Materials Consumed | tons | 23122 | 15179 | 16197 |
| Packaging Materials Waste Recycled | tons | 0.9 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Female Employees | persons | 3685 | 4014 | 4751 |
| Number of Full-time Employees | persons | 15166 | 16782 | 19268 |
| Number of Male Employees | persons | 11481 | 12768 | 14517 |
| Number of Total Employees | persons | 15166 | 16782 | 19268 |
| Percentage of Bachelor's Degree Employees | % | 61.68 | 61.91 | 65.04 |
| Percentage of Below Junior College Employees | % | 34.43 | 34.31 | 31.08 |
| Percentage of Doctoral Degree Employees | % | 0.1 | 0.09 | 0.07 |
| Percentage of Employees Aged 30-50 | % | 46.68 | 51.91 | 53.56 |
| Percentage of Employees Aged Above 50 | % | 0.98 | 1.17 | 1.08 |
| Percentage of Employees Aged Below 30 | % | 52.35 | 46.93 | 45.36 |
| Percentage of Employees in Hong Kong and Mainland China | % | 99.36 | 99.22 | 99.47 |
| Percentage of Employees in Mainland China | % | 99.36 | 99.22 | 99.47 |
| Percentage of Employees in Overseas | % | 0.64 | 0.78 | 0.53 |
| Percentage of Female Employees | % | 24.3 | 23.92 | 24.66 |
| Percentage of Male Employees | % | 75.7 | 76.08 | 75.34 |
| Percentage of Master's Degree Employees | % | 3.79 | 3.69 | 3.81 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Turnover Rate of Bachelor's Degree Employees | % | 20.46 |
| Turnover Rate of Below Junior College Employees | % | 22.92 |
| Turnover Rate of Doctoral Degree Employees | % | 13.33 |
| Turnover Rate of Employees Aged 30-50 | % | 17.83 |
| Turnover Rate of Employees Aged Above 50 | % | 13.64 |
| Turnover Rate of Employees Aged Below 30 | % | 26.1 |
| Turnover Rate of Employees in Mainland China | % | 21.68 |
| Turnover Rate of Female Employees | % | 17.67 |
| Turnover Rate of Full-time Employees | % | 21.76 |
| Turnover Rate of Male Employees | % | 23.01 |
| Turnover Rate of Master's Degree Employees | % | 17.81 |
| Turnover Rate of Total Employees | % | 21.76 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Percentage of Employees Trained | % | 100 |
| Percentage of Trained Female Employees | % | 24.7 |
| Percentage of Trained General Employees | % | 83.5 |
| Percentage of Trained Male Employees | % | 76.9 |
| Percentage of Trained Senior Management | % | 7.3 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Average Training Hours per Employee | hours | 11.78 |
| Total Training Hours | hours | 226977.8 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit |
|---|---|
| Complaints Handling Rate | % |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit |
|---|---|
| Number of Intellectual Property Rights Obtained by the Company |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit |
|---|---|
| Coverage of Anti-corruption Training for Employees | % |