2024 Sustainability Report & Environmental, Social and Governance Report

Year: 2024
Published: 2025-04-25
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2024 Report Pages
Amount of COD in Wastewater Discharged t 228.97 79
Amount of NH3-N in Wastewater Discharged t 7.02 79
Amount of Nitrogen Oxide in Exhaust Gas Emitted kg 29809.44 79
Amount of Others in Exhaust Gas Emitted kg 4365.03 79
Amount of Particulate Matter in Exhaust Gas Emitted kg 11164.79 79
Amount of Sulfur Dioxide in Exhaust Gas Emitted kg 4502.81 79
Annual reduction in VDC emissions from clean production audits tons 0.46 63
Total Amount of Non-Methane Hydrocarbon in Exhaust Gas Emitted kg 39267.23 79

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2024 Report Pages
Direct Greenhouse Gas Emissions tCO2e 84024.45 79
Greenhouse Gas Emission Intensity tCO2e/CNY10000 output value 0.1848 79
Greenhouse Gas Emissions tCO2e 379551.78 79
Greenhouse Gas Emissions Directly Reduced (Scope 1) tCO2e 810.22 79
Greenhouse Gas Emissions Directly Reduced (Scope 2) tCO2e 12352.36 79
Indirect Greenhouse Gas Emissions tCO2e 295527.33 79

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2024 Report Pages
Amount of Hazardous Waste Produced t 7545.85 79
Annual reduction in hazardous waste from clean production audits tons 4.3 63
Hazardous Waste Discharge Density t/CNY10000 output value 0.0037 79

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 2024 Report Pages
Amount of General Solid Waste Disposed t 5306.92 79
Amount of General Solid Waste Produced t 30418.44 79
Amount of General Solid Waste Utilized t 25098.03 79
General Solid Waste Discharge Density t/CNY10000 output value 0.0148 79
Pill - Carton - Cardboard kg 50489 57623 54022 78
Pill - IFU - Paper kg 11603 13051 9089 78
Pill - Pack - Paper kg 151284 121571 203152 78
Pill - Primary Containers - Polypropylene, polycarbonate, aluminum foil, plastic, etc. kg 90227 93352 103327 78
Wastewater Discharged 10000t 332.07 79

Description of emissions target(s) set and steps taken to achieve them.

Indicator Unit 2022 2023 2024 Report Pages
Capsule - Bottle Labels - Coated Paper kg 3209 68954 10838 78
Capsule - Box - Paper kg 30588 133128 78
Capsule - Carton - Cardboard kg 102606 337190 485991 78
Capsule - IFU - Paper kg 4359 117761 4039 78
Capsule - Pack - Paper kg 295489 336748 198105 78
Capsule - Primary Containers - Glass, tube-type bottles, aluminum-plastic caps with rubber stopper, etc. kg 2093199 3150054 1351576 78
Capsule - Primary Containers - Plastic, aluminum film kg 194076 685071 949631 78

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Indicator Unit 2024 Report Pages
Amount of Hazardous Waste Disposed t 7520.53 79

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2024 Report Pages
Aggregate installed photovoltaic capacity MW 13.36 63
Annual electricity generation from photovoltaic systems million kWh 13.395 63
Annual reduction in steam usage from clean production audits tons 314 63
Coal Consumption t 13081.24 79
Comprehensive Energy Consumption tce 132402.37 79
Diesel Fuel Consumption t 586.36 79
Electricity Consumption 10000 kWh 32986.35 79
Energy Intensity tce/CNY10000 output value 0.0645 79
Gasoline Consumption t 371.65 79
Liquid Petroleum Gas Consumption t 18.54 79
Natural Gas Consumption 10000m³ 1910.46 79
Purchased Thermal Power Consumption Mkj 968263.17 79
Solar Energy Consumption MWh 19369.39 79
Wind Energy Consumption MWh 3682.81 79

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2024 Report Pages
Total Water Consumption 10000t 445.71 79
Water Consumption Rate 10000t/CNY10000 output value 0.0002 79
Water saved by SPH subsidiaries through 57 technical renovation projects tons 9300 63

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2024 Report Pages
Annual energy savings from photovoltaic systems tce per year 2752 63
Annual reduction in electricity consumption from clean production audits million kWh 17556 63
Capital saved by SPH subsidiaries through 57 technical renovation projects million CNY 13.37 63
Electricity saved by SPH subsidiaries through 57 technical renovation projects million kWh 8.87 63
Energy savings from energy conservation initiatives by four Shanghai subsidiaries tce annually 533.62 63
Energy savings from energy conservation initiatives by two non-Shanghai subsidiaries tce annually 467.36 63
Energy savings from energy-saving diagnoses by one non-Shanghai subsidiary tce annually 91.49 63
Energy savings from energy-saving diagnoses by six Shanghai subsidiaries tce annually 722.92 63
Steam saved by SPH subsidiaries through 57 technical renovation projects tons 15200 63

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Indicator Unit 2022 2023 2024 Report Pages
APIs - Barrels - Paper, aluminum kg 4018 12585 72017 78
APIs - Primary Containers - Plastic bags, PE kg 6105 5390 171612 78
Other Dosage Forms - Box - Paper kg 9770 7070 78
Other Dosage Forms - Carton - Cardboard kg 105453 121600 190627 78
Other Dosage Forms - IFU - Paper kg 24340 25133 15713 78
Other Dosage Forms - Label - Paper kg 1367 6398 25619 78
Other Dosage Forms - Pack - Paper kg 166489 107013 27736 78
Other Dosage Forms - Primary Containers - Polyester, aluminum, polyethylene, glass, plastic, etc. kg 334556 233057 974957 78
Tablet - Bottle Labels - Paper and adhesive labels kg 2771 8273 18777 78
Tablet - Box - Gold cardstock kg 1462470 36905 20800 78
Tablet - Carton - Cardboard kg 874870 825020 624354 78
Tablet - IFU - Paper kg 341385 385328 347453 78
Tablet - Pack - Paper kg 1783185 2059150 2095277 78
Tablet - Primary Containers - Plastic bottles, aluminum foil, hard films, aluminum films, etc. kg 1579276 1084345 1009756 78

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2024 Report Pages
Annual economic gains from clean production audits CNY 4339000 63
Number of SPH subsidiaries that obtained ISO 50001 Environmental Management System certification 26 63

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2022 2023 2024 Report Pages
Contract Employees Person(s) 41217 41342 42973 75
Employees Aged 30 and Below Person(s) 8730 8759 9099 75
Employees Aged 30-49 Person(s) 31176 31634 32899 75
Employees Aged 50 and Above Person(s) 7971 7771 7404 75
Employees with Associate Degree Person(s) 14611 14322 14955 75
Employees with Bachelor's Degree Person(s) 14156 14978 16730 75
Employees with Master's Degree and Above Person(s) 2026 2288 2516 75
Employees with Other Education Person(s) 17084 16576 15561 75
Female Employees Person(s) 24082 24338 25042 75
Individuals with Disabilities Hired Person(s) 450 438 389 75
Labor Contract Signing Rate % 100 100 100 75
Male Employees Person(s) 23795 23826 24360 75
New Hires During the Reporting Period Person(s) 8081 8476 7586 75
Operating Revenue CNY 100m 2319.81 2602.95 2752.51 75
Other Employees Person(s) 6660 6822 6429 75
Percentage of Employees by Age Group: 30 and Below % 18.2 18.2 18.42 75
Percentage of Employees by Age Group: 30-49 % 65.1 65.7 66.59 75
Percentage of Employees by Age Group: 50 and Above % 16.7 16.1 14.99 75
Percentage of Employees by Location: Hong Kong, Macao, Taiwan and Abroad % 1.2 1.2 1.34 75
Percentage of Employees by Location: Mainland of China % 98.7 98.7 98.66 75
Ratio of Researchers to Total Number of Employees % 3.21 3.46 3.59 76
Social Insurance Coverage % 100 100 100 75
Total Assets CNY 100m 1981.35 2119.73 2212.09 75
Total Number of Employees Person(s) 47877 48164 49402 75

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2022 2023 2024 Report Pages
Employee Turnover Rate % 13.5 12 14.06 75
Turnover Rate by Age: 30 and Below % 24 20.8 23.6 75
Turnover Rate by Age: 30-49 % 11 8.1 9.27 75
Turnover Rate by Age: 50 and Above % 12.1 17.7 23.19 75
Turnover Rate by Gender: Female % 14.1 11.4 13.5 75
Turnover Rate by Gender: Male % 13 12.6 14.57 75
Turnover Rate by Location: Hong Kong, Macao, Taiwan and Abroad % 3.7 4.8 5.2 75
Turnover Rate by Location: Mainland of China % 13.6 12 14.18 75

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2022 2023 2024 Report Pages
Manufacturing Accidents Time(s) 7 7 2 76

Lost days due to work injury.

Indicator Unit 2022 2023 2024 Report Pages
Days Loss due to Work-Related Deaths Day(s) 320 56 19 76

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2022 2023 2024 Report Pages
Coverage of Work Injury Insurance % 100 76
Coverage of Work Safety Liability Insurance % 18 76
Detection Passing Rate of Occupational Hazards % 100 100 100 76
Health and Safety Investments CNY'000 13668 15205.2 13612 76
Investment in Work Injury Insurance CNY'000 2379.56 76
Investment in Work Safety Liability Insurance CNY'000 109.38 76
Notification Rate of Occupational Hazards % 100 100 100 76
Number of Participants in Safety Drills Person(s) 24379 24411 46554 76
Number of People Completing Physical Examination Person(s) 5581 5886 6162 76
Number of Safety Drills Time(s) 587 927 789 76
Physical Examination Rate % 100 100 100 76
Reported Rate of Occupational Hazards % 100 100 100 76

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2022 2023 2024 Report Pages
Employee Satisfaction 80 80 85 75
Percentage of Trained Employees % 89 88 90 75
Percentage of Trained Employees by Gender - Female % 89 93 89 76
Percentage of Trained Employees by Gender - Male % 90 83 92 76
Percentage of Trained Employees by Position - Managerial and Professional Personnel % 100 100 97 76
Percentage of Trained Employees by Position - Technicians and Others % 85 84 89 76
R&D Expenditure CNY 100m 21.12 22.04 23.94 76
R&D Investment CNY 100m 28 26.02 28.18 76
R&D Personnel Person(s) 1539 1666 1772 76
Safety Training Attendances Time(s) 214639 76
Safety Training Coverage % 100 100 100 76
Training Attendees Person-times 554210 577136 849966 75

The average training hours completed per employee by gender and employee category.

Indicator Unit 2022 2023 2024 Report Pages
Average Training Hours Hour(s) 24 33 36.82 75
Average Training Hours of Employees by Gender - Female Hour(s) 24 32 37.7 76
Average Training Hours of Employees by Gender - Male Hour(s) 25 33 35.92 76
Average Training Hours of Employees by Position - Managerial and Professional Personnel Hour(s) 52 64 44.34 76
Average Training Hours of Employees by Position - Technicians and Others Hour(s) 14 21 36.29 76
Employee Training Expenses CNY 10000 2988.18 75
Training Hours Hour(s) 114904 1574970 1818495 75

Number of suppliers by geographical region.

Indicator Unit 2022 2023 2024 Report Pages
Number of Disqualified Suppliers # 5 1 3 77
Number of Suppliers by Material Type - APIs # 171 151 166 76
Number of Suppliers by Material Type - Excipients # 260 280 306 76
Number of Suppliers by Material Type - Outer Packaging Materials # 132 125 124 76
Number of Suppliers by Material Type - Primary Containers # 96 114 102 76
Number of Suppliers by Place - Hong Kong, Macao and Taiwan # 1 1 1 76
Number of Suppliers by Place - Mainland of China # 626 655 689 76
Number of Suppliers by Place - Overseas # 32 14 8 76
Number of Suppliers by Significance - Common Suppliers # 354 295 361 76
Number of Suppliers by Significance - Important Suppliers # 244 270 284 76
Number of Suppliers by Significance - Strategic/Exclusive Suppliers # 61 105 53 76
Total Number of Suppliers # 659 670 698 76
Total Number of Suppliers' Annual Evaluation # 575 629 612 77

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Indicator Unit 2022 2023 2024 Report Pages
Hours of Training for Suppliers: Clean Procurement Hour(s) 143.5 528.5 276.5 77
Hours of Training for Suppliers: Environmental Protection Hour(s) 24.5 23 131.5 77
Hours of Training for Suppliers: Occupational Safety Hour(s) 22.5 21 131.5 77
Hours of Training for Suppliers: Other Training Topics Hour(s) 11 4 18 77
Number of Suppliers' Employees in Trainings: Clean Procurement Person(s) 223 703 371 77
Number of Suppliers' Employees in Trainings: Environmental Protection Person(s) 63 58 142 77
Number of Suppliers' Employees in Trainings: Occupational Safety Person(s) 63 58 143 77
Number of Suppliers' Employees in Trainings: Other Training Topics Person(s) 37 31 57 77
Suppliers' Annual Evaluation on APIs # 170 151 185 77
Suppliers' Annual Evaluation on Excipients # 191 241 279 77
Suppliers' Annual Evaluation on Outer Packaging Material # 116 125 109 77
Suppliers' Annual Evaluation on Primary Containers # 93 112 101 77

Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.

Indicator Unit 2022 2023 2024 Report Pages
Number of Suppliers with Certification of Environmental Management System # 152 129 185 77
Number of Suppliers with Certification of Occupational Health and Safety Management Systems # 133 112 186 77
Number of Suppliers with Certification of Quality Management System # 244 224 380 77
Number of Suppliers with GMP Certification # 174 128 116 77

Percentage of total products sold or shipped subject to recalls for safety and health reasons.

Indicator Unit 2024 Report Pages
Percentage of Products Subject to Recalls for Safety and Health in Total Products Sold or Shipped % 0.002 77
Quantity of Products Recalled for Safety and Health Box, kg 26.16 77

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2022 2023 2024 Report Pages
Customer Complaint Response Rate % 100 100 100 77
Number of Product and Service Complaints # 431 513 510 77

Description of practices relating to observing and protecting intellectual property rights.

Indicator Unit 2022 2023 2024 Report Pages
Cumulative Number of Granted Patents # 1365 1489 1982 76
Cumulative Number of Trademark Applications # 779 936 2382 76
Cumulative Number of Trademark Registrations # 1075 1385 2457 76
Number of Granted Patents in the Current Year # 160 124 164 76
Number of Invention Patent Applications in the Current Year # 144 124 186 76
Number of Patent Applications in the Current Year # 187 135 236 76

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Indicator Unit 2022 2023 2024 Report Pages
Total Tax Payment CNY 100m 79 74.98 73.27 75

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Indicator Unit 2022 2023 2024 Report Pages
Number of Suppliers with Open Cooperation Agreement, Letter of Commitment, or Integrity Compliance Agreement # 659 670 698 77

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2022 2023 2024 Report Pages
Public Welfare Activities # 154 124 120 77
Volunteer Services Person-times 6070 624 640 77

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2022 2023 2024 Report Pages
Donation Amount: Disaster Relief CNY'000 1236.67 372.27 304.02 77
Donation Amount: Health CNY'000 402.83 232.34 205.37 77
Donation Amount: Rural Revitalization CNY'000 387.3 980.38 529.49 77
Donation Amount: Science, Education, Culture and Sports CNY'000 169.41 56.91 206.92 77
Donation Amount: Social Welfare CNY'000 4.31 111.97 77
Economic gains from energy conservation initiatives by four Shanghai subsidiaries CNY 1482500 63
Economic gains from energy conservation initiatives by two non-Shanghai subsidiaries CNY 2954400 63
Economic gains from energy-saving diagnoses by one non-Shanghai subsidiary CNY 601500 63
Economic gains from energy-saving diagnoses by six Shanghai subsidiaries CNY 1090600 63
Total Donation Amount CNY'000 3924.35 2087.15 862.2 77
Volunteer Services Duration Hour(s) 31087.5 1331 1670.5 77

The types of emissions and respective emissions data.

Standard Indicator Unit 2024
Airborne Particulate Matter (PM) Emissions kg 11164.79
NOâ‚“ Emissions kg 29809.44
SOâ‚“ Emissions kg 4502.81

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2024
Direct GHG Emissions (Scope 1) tCO2e 84024.45
Indirect Energy Emissions (Scope 2) tCO2e 295527.33
Total GHG Emissions tCO2e 379551.78

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2024
Total Hazardous Waste t 7545.85
Total Hazardous Waste Intensity (By Revenue) t/CNY10000 output value 0.0037

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023 2024
Diversion Rate of Non-Hazardous Waste % 82.50926082994394
Non-Hazardous Waste Disposed t 5306.92
Non-Hazardous Waste Recycled t 25098.03
Paper Waste kg 213376 192245 266263
Plastic Waste kg 90227 93352 103327
Total Non-Hazardous Waste Intensity (By Revenue) t/CNY10000 output value 0.0148

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2024
Comprehensive Energy Consumption Intensity (By Revenue) tce/CNY10000 output value 0.0645
Diesel Fuel Consumption t 586.36
Energy Consumption Intensity (By Revenue) tce/CNY10000 output value 0.0645
Fossil Fuel Consumption t 13081.24
Gasoline Consumption t 371.65
LPG Consumption t 18.54
Natural Gas Consumption 10000m³ 1910.46
Purchased Electricity kWh 329863500
Purchased Thermal Power Consumption Mkj 968263.17
Renewable Energy Consumption MWh 23052.2
Solar Energy MWh 19369.39
Total Energy Consumption tce 132402.37
Total Indirect Energy Consumption kWh 329863500
Total Purchased Energy kWh 329863500
Wind Energy MWh 3682.81

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2024
Water Consumption 10000t 445.71
Water Consumption Intensity (By Revenue) 10000t/CNY10000 output value 0.0002

Description of energy use efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2024
Electricity Usage Reduction Compared to Last Year million kWh 17556
Energy Consumption Reduction Compared to Last Year tce per year 91.49
Investment in Energy-saving and Emission-reduction Technology Transformation million CNY 13.37
Steam Usage Reduction Compared to Last Year tons 15200

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Standard Indicator Unit 2022 2023 2024
Packaging Material Consumption (Paper) kg 1783185 12585 2095277
Packaging Material Consumption (Plastic) kg 6105 5390 171612
Packaging Materials Consumed kg 5320350 4898997 5404972

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2022 2023 2024
Number of Bachelor's Degree Employees Person(s) 14156 14978 16730
Number of Contractors Person(s) 41217 41342 42973
Number of Employees Aged 30-50 Person(s) 31176 31634 32899
Number of Employees Aged Above 50 Person(s) 7971 7771 7404
Number of Employees Aged Below 30 Person(s) 8730 8759 9099
Number of Female Employees Person(s) 24082 24338 25042
Number of Male Employees Person(s) 23795 23826 24360
Number of Master's Degree Employees Person(s) 2026 2288 2516
Number of New Employees Person(s) 8081 8476 7586
Number of Total Employees Person(s) 47877 48164 49402
Percentage of Employees Aged 30-50 % 65.1 65.7 66.59
Percentage of Employees Aged Above 50 % 16.7 16.1 14.99
Percentage of Employees Aged Below 30 % 18.2 18.2 18.42
Percentage of Employees in Mainland China % 98.7 98.7 98.66
Percentage of Female Employees % 50.3 50.5 50.68
Percentage of Male Employees % 49.7 49.5 49.32
Percentage of New Employees % 16.89 17.61 15.36

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2022 2023 2024
Turnover Rate of Employees Aged 30-50 % 11 8.1 9.27
Turnover Rate of Employees Aged Above 50 % 12.1 17.7 23.19
Turnover Rate of Employees Aged Below 30 % 24 20.8 23.6
Turnover Rate of Employees in Mainland China % 13.6 12 14.18
Turnover Rate of Female Employees % 14.1 11.4 13.5
Turnover Rate of Male Employees % 13 12.6 14.57
Turnover Rate of Total Employees % 13.5 12 14.06

Lost days due to work injury.

Standard Indicator Unit 2022 2023 2024
Lost Days Due to Work-related Injuries Day(s) 320 56 19

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Standard Indicator Unit 2022 2023 2024
Health Check Coverage for Employees % 100 100 100
Investment in Work Safety CNY'000 13668 15205.2 13612
Number of Production Safety Emergency Drills Time(s) 587 927 789

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2022 2023 2024
Percentage of Employees Trained % 89 88 90
Percentage of Trained Female Employees % 89 93 89
Percentage of Trained Male Employees % 90 83 92

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2022 2023 2024
Average Training Hours (Female) Hour(s) 24 32 37.7
Average Training Hours (Male) Hour(s) 25 33 35.92
Average Training Hours per Employee Hour(s) 24 33 36.82
Total Training Hours Hour(s) 114904 1574970 1818495

Number of suppliers by geographical region.

Standard Indicator Unit 2022 2023 2024
Number of Suppliers in Hong Kong # 1 1 1
Number of Suppliers in Mainland China # 626 655 689
Number of Suppliers in Overseas # 32 14 8
Number of Total Suppliers # 659 670 698

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Standard Indicator Unit 2022 2023 2024
Total Supplier Training Hours on Business Ethics Hour(s) 143.5 528.5 276.5

Percentage of total products sold or shipped subject to recalls for safety and health reasons.

Standard Indicator Unit 2024
Number of Recalled Products for Safety and Health Reasons Box 93992
Percentage of Recalled Products for Safety and Health Reasons % 0.002

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2022 2023 2024
Number of Products and Service Related Complaints # 431 513 510

Description of practices relating to observing and protecting intellectual property rights.

Standard Indicator Unit 2022 2023 2024
Accumulative Number of Patents Granted # 1365 1489 1982
Number of Invention Patents # 144 124 186
Number of New Patent Applications # 187 135 236
Number of Patents Granted # 160 124 164
Number of Trademark Applications # 779 936 2382
Number of Trademark Registrations # 1075 1385 2457

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2022 2023 2024
Donations to Disaster Relief Contributions to Public Welfare CNY'000 1236.67 372.27 304.02
Investment in Education Donation CNY'000 169.41 56.91 206.92
Total Public Welfare Donations CNY'000 3924.35 2087.15 862.2
Total Social Investment CNY'000 3924.35 2087.15 862.2
Total Volunteer Service Hours Hour(s) 31087.5 1331 1670.5