COUNTRY GARDEN SERVICES HOLDINGS COMPANY LIMITED ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2024
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| NOx emissions | kg | 1854.72 | 1841.14 | 2285.51 | 80 |
| SOx emissions | kg | 0.05 | 0.08 | 0.11 | 80 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Scope 1 (CO2 equivalent emissions) | Tonnes | 5157.33 | 5193.66 | 6473.22 | 80 |
| Scope 2 (CO2 equivalent emissions) | Tonnes | 636429.18 | 481063.20 | 707732.14 | 80 |
| Total greenhouse gas emissions (Scope 1 + Scope 2, CO2 equivalent emissions) | Tonnes | 641586.51 | 486256.86 | 714205.35 | 80 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Total hazardous waste | Tonnes | 2.82 | 0.89 | 1.23 | 80 |
| Weight of wasted batteries | Tonnes | 2.82 | 0.89 | 1.23 | 80 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Total non-hazardous waste | Tonnes | 2078.04 | 752.45 | 911.75 | 80 |
| Weight of food waste | Tonnes | 1574.89 | 488.44 | 617.09 | 80 |
| Weight of office waste | Tonnes | 503.15 | 264.01 | 294.66 | 80 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Energy purchased (indirect) consumption | '000kWh | 748992.02 | 843526.57 | 1318919.38 | 81 |
| Green power utilization rate of commercial projects managed by Tianli in Guangdong-Hong Kong-Macau Greater Bay Area under management | % | 100 | 25 | ||
| Liquefied petroleum gas ("LPG") consumption | '000kWh | 758.39 | 1141.42 | 1553.34 | 81 |
| Non-renewable fuel (direct) consumption | '000kWh | 25681.77 | 25806.57 | 32145.11 | 81 |
| Number of new two-wheel charging pile sockets added (cumulative) | units | 300000 | 25 | ||
| Pipeline natural gas consumption | '000kWh | 24923.38 | 24665.15 | 30591.77 | 81 |
| Purchased electricity consumption | '000kWh | 748992.02 | 843526.57 | 1318919.38 | 81 |
| Total energy consumption | '000kWh | 774673.79 | 869333.14 | 1351064.49 | 80 |
| Total energy intensity | '000kWh/m² | 0.0018 | 0.0015 | 0.0021 | 80 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Total water consumption | m³ | 40580113.94 | 36368295.17 | 48569862.26 | 81 |
| Water consumption density | m³/m² | 0.097 | 0.063 | 0.075 | 81 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Environmental protection - Input capital (RMB) | RMB | 492284 | 1025886 | 809768 | 84 |
| Environmental protection - Input time (hours) | hours | 8883 | 3369 | 3574 | 84 |
| Environmental protection - Number of input workforce (person) | person | 7572 | 2982 | 5126 | 84 |
| Total number of operating two-wheel charging pile sockets | units | 500000 | 25 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Total - Number of input workforce (person) | person | 70603 | 193703 | 234021 | 84 |
| Total employees by region - Hong Kong and Macao Region | Number of people | 570 | 656 | 722 | 55 |
| Total employees by region - Mainland China | Number of people | 226757 | 212543 | 213049 | 55 |
| Total employees by region - Overseas Regions | Number of people | 432 | 513 | 575 | 55 |
| Total number of employees | person | 227759 | 213712 | 214346 | 81 |
| Total number of employees by age group - 31-40 years old | Number of people | 50560 | 48869 | 52051 | 55 |
| Total number of employees by age group - 41-50 years old | Number of people | 44461 | 42344 | 43189 | 55 |
| Total number of employees by age group - Aged 30 or below | Number of people | 34173 | 30340 | 27511 | 55 |
| Total number of employees by age group - Over 50 years old | Number of people | 98565 | 92159 | 91595 | 55 |
| Total number of employees by age group: 31-40 years old | person | 50560 | 48869 | 52051 | 81 |
| Total number of employees by age group: 41-50 years old | person | 44461 | 42344 | 43189 | 81 |
| Total number of employees by age group: Aged 30 or below | person | 34173 | 30340 | 27511 | 81 |
| Total number of employees by age group: Over 50 years old | person | 98565 | 92159 | 91595 | 81 |
| Total number of employees by business type - Business | Number of people | 5278 | 4449 | 5106 | 55 |
| Total number of employees by business type - Management | Number of people | 13437 | 14180 | 14350 | 55 |
| Total number of employees by business type - Professional | Number of people | 23486 | 24443 | 25499 | 55 |
| Total number of employees by business type - Service | Number of people | 185558 | 170640 | 169391 | 55 |
| Total number of employees by business type: Business | person | 5278 | 4449 | 5106 | 81 |
| Total number of employees by business type: Management | person | 13437 | 14180 | 14350 | 81 |
| Total number of employees by business type: Professional | person | 23486 | 24443 | 25499 | 81 |
| Total number of employees by business type: Service | person | 185558 | 170640 | 169391 | 81 |
| Total number of employees by employment type: Full-time | person | 220171 | 198173 | 201370 | 81 |
| Total number of employees by employment type: Part-time | person | 7588 | 15539 | 12976 | 81 |
| Total number of employees by gender - Female | Number of people | 96611 | 93885 | 93069 | 55 |
| Total number of employees by gender - Male | Number of people | 131148 | 119827 | 121277 | 55 |
| Total number of employees by gender: Female | person | 96611 | 93885 | 93069 | 81 |
| Total number of employees by gender: Male | person | 131148 | 119827 | 121277 | 81 |
| Total number of employees by region: Hong Kong and Macao Region | person | 570 | 656 | 722 | 81 |
| Total number of employees by region: Mainland China | person | 226757 | 212543 | 213049 | 81 |
| Total number of employees by region: Overseas Regions | person | 432 | 513 | 575 | 81 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover rate by age group (31-40 years old) | % | 26.62 | 24.03 | 23.85 | 82 |
| Employee turnover rate by age group (41-50 years old) | % | 23.52 | 21.16 | 21.73 | 82 |
| Employee turnover rate by age group (Aged 30 or below) | % | 37.47 | 34.46 | 32.8 | 82 |
| Employee turnover rate by age group (Over 50 years old) | % | 27.01 | 31.54 | 29.67 | 82 |
| Employee turnover rate by gender (Female) | % | 27.42 | 28.07 | 27.98 | 82 |
| Employee turnover rate by gender (Male) | % | 28.58 | 28.85 | 26.71 | 82 |
| Employee turnover rate by geographical region (Hong Kong and Macao Region) | % | 28.71 | 39.86 | 44.29 | 82 |
| Employee turnover rate by geographical region (Mainland China) | % | 28.05 | 28.45 | 27.18 | 82 |
| Employee turnover rate by geographical region (Overseas Regions) | % | 44.33 | 34.71 | 30.72 | 82 |
| Total employee turnover rate | % | 28.09 | 28.51 | 27.27 | 82 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of work-related fatalities (person) | 2 | 1 | 1 | 82 | |
| Rate of work-related fatalities | % | 0.001 | 0.0005 | 0.0005 | 82 |
Lost days due to work injury.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of working day lost days due to work-related injuries (days) | days | 9968 | 9208 | 9865 | 82 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Percentage of employees trained by employment category - General employees | % | 90.59 | 83 |
| Percentage of employees trained by employment category - Middle management | % | 91.35 | 83 |
| Percentage of employees trained by employment category - Senior management | % | 89.71 | 83 |
| Percentage of employees trained by gender (Female) | % | 91 | 82 |
| Percentage of employees trained by gender (Male) | % | 90.36 | 82 |
| Total percentage of employees trained | % | 90.64 | 82 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Average hours of training completed per employee by employment category - General employees | hours | 101.8 | 83 | ||
| Average hours of training completed per employee by employment category - Middle management | hours | 133.41 | 83 | ||
| Average hours of training completed per employee by employment category - Senior management | hours | 96.68 | 83 | ||
| Average number of training hours completed by employees | hours | 103.9 | 83 | ||
| Average number of training hours completed per employee by gender - Female | hours | 103.99 | 83 | ||
| Average number of training hours completed per employee by gender - Male | hours | 103.84 | 83 | ||
| Total - Input time (hours) | hours | 144325 | 335308 | 231411 | 84 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of suppliers - Mainland China - Central Region | number | 2384 | 2494 | 2827 | 83 |
| Number of suppliers - Mainland China - Eastern Region | number | 4737 | 6215 | 6503 | 83 |
| Number of suppliers - Mainland China - Northeast Region | number | 335 | 481 | 629 | 83 |
| Number of suppliers - Mainland China - Western Region | number | 1624 | 2187 | 2689 | 83 |
| Number of suppliers - Overseas Regions | number | 1 | 83 | ||
| Number of suppliers - Total | number | 9081 | 11377 | 12648 | 83 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Cumulative number of registered users for two-wheel charging pile sockets | million users | 3.4 | 25 | ||
| Number of complaints received regarding products and services | times | 226062 | 164779 | 153476 | 83 |
| Number of service coverage cities for two-wheel charging pile sockets | cities | 4200 | 25 | ||
| Total - Input capital (RMB) | RMB | 4305036 | 100727174 | 47164564 | 84 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Complaint completion response rate | % | 99.49 | 99.7 | 100 | 83 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Culture - Input capital (RMB) | RMB | 2916526 | 88295567 | 40505790 | 84 |
| Culture - Input time (hours) | hours | 121603 | 290943 | 195153 | 84 |
| Culture - Number of input workforce (person) | person | 50512 | 159752 | 176671 | 84 |
| Education - Input capital (RMB) | RMB | 130570 | 3324849 | 1601238 | 84 |
| Education - Input time (hours) | hours | 3685 | 10767 | 6731 | 84 |
| Education - Number of input workforce (person) | person | 9400 | 7676 | 9334 | 84 |
| Philanthropy - Input capital | RMB | 234566 | 7146741 | 2905822 | 83 |
| Philanthropy - Input time | hours | 7429 | 26386 | 22284 | 83 |
| Philanthropy - Number of input workforce | person | 2789 | 20437 | 36053 | 83 |
| Sports - Input capital (RMB) | RMB | 531090 | 934131 | 1341946 | 84 |
| Sports - Input time (hours) | hours | 2725 | 3844 | 3670 | 84 |
| Sports - Number of input workforce (person) | person | 330 | 2946 | 6837 | 84 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| NOₓ Emissions | kg | 1854.72 | 1841.14 | 2285.51 |
| SOₓ Emissions | kg | 0.05 | 0.08 | 0.11 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes | 5157.33 | 5193.66 | 6473.22 |
| Indirect Energy Emissions (Scope 2) | tonnes | 636429.18 | 481063.2 | 707732.14 |
| Total GHG Emissions | tonnes | 641586.51 | 486256.86 | 714205.35 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Hazardous Waste (Used Batteries) | Tonnes | 2.82 | 0.89 | 1.23 |
| Total Hazardous Waste | Tonnes | 2.82 | 0.89 | 1.23 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Non-Hazardous Waste (Kitchen Waste) | Tonnes | 1574.89 | 488.44 | 617.09 |
| Non-Hazardous Waste (Office Waste) | Tonnes | 503.15 | 264.01 | 294.66 |
| Non-Hazardous Waste Disposed | Tonnes | 2078.04 | 752.45 | 911.75 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| CO2 Emissions Reduction Compared to Last Year | tonnes/year |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Energy Consumption Intensity (By Area) | '000kWh/m² | 0.0018 | 0.0015 | 0.0021 |
| LPG Consumption | '000kWh | 758.39 | 1141.42 | 1553.34 |
| Natural Gas Consumption | '000kWh | 24923.38 | 24665.15 | 30591.77 |
| Purchased Electricity | '000kWh | 748992.02 | 843526.57 | 1318919.38 |
| Total Energy Consumption | '000kWh | 774673.79 | 869333.14 | 1351064.49 |
| Total Indirect Energy Consumption | '000kWh | 748992.02 | 843526.57 | 1318919.38 |
| Total Non-Renewable Fuel Consumption | '000kWh | 25681.77 | 25806.57 | 32145.11 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Water Consumption | m³ | 40580113.94 | 36368295.17 | 48569862.26 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| Electricity Usage Reduction Compared to Last Year | million kWh |
| Investment in Energy-saving and Emission-reduction Technology Transformation | million RMB |
| Number of Energy-saving and Carbon Reduction Demonstration Projects Achieved | projects |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Total Investment in Ecological Restoration | RMB | 492284 | 1025886 | 809768 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | person | 95021 | 91213 | 95240 |
| Number of Employees Aged Above 50 | person | 98565 | 92159 | 91595 |
| Number of Employees Aged Below 30 | person | 34173 | 30340 | 27511 |
| Number of Employees in Hong Kong | person | 570 | 656 | 722 |
| Number of Employees in Hong Kong and Mainland China | person | 227327 | 213199 | 213771 |
| Number of Employees in Mainland China | person | 226757 | 212543 | 213049 |
| Number of Employees in Overseas | person | 432 | 513 | 575 |
| Number of Female Employees | person | 96611 | 93885 | 93069 |
| Number of Full-time Employees | person | 220171 | 198173 | 201370 |
| Number of Male Employees | person | 131148 | 119827 | 121277 |
| Number of Part-time Employees | person | 7588 | 15539 | 12976 |
| Number of Total Employees | person | 227759 | 213712 | 214346 |
| Percentage of Employees Aged 30-50 | % | 41.72 | 42.7 | 44.43 |
| Percentage of Employees Aged Above 50 | % | 43.27 | 43.12 | 42.74 |
| Percentage of Employees Aged Below 30 | % | 15.01 | 14.2 | 12.83 |
| Percentage of Employees in Hong Kong | % | 0.25 | 0.31 | 0.34 |
| Percentage of Employees in Hong Kong and Mainland China | % | 99.81 | 99.76 | 99.73 |
| Percentage of Employees in Mainland China | % | 99.56 | 99.45 | 99.39 |
| Percentage of Employees in Overseas | % | 0.19 | 0.24 | 0.27 |
| Percentage of Female Employees | % | 42.41 | 43.92 | 43.4 |
| Percentage of Full-time Employees | % | 96.67 | 92.73 | 93.95 |
| Percentage of Male Employees | % | 57.59 | 56.08 | 56.6 |
| Percentage of Part-time Employees | % | 3.33 | 7.27 | 6.05 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 26.62 | 24.03 | 23.85 |
| Turnover Rate of Employees Aged Above 50 | % | 27.01 | 31.54 | 29.67 |
| Turnover Rate of Employees Aged Below 30 | % | 37.47 | 34.46 | 32.8 |
| Turnover Rate of Employees in Hong Kong and Mainland China | % | 28.71 | 39.86 | 44.29 |
| Turnover Rate of Employees in Mainland China | % | 28.05 | 28.45 | 27.18 |
| Turnover Rate of Employees in Overseas | % | 44.33 | 34.71 | 30.72 |
| Turnover Rate of Female Employees | % | 27.42 | 28.07 | 27.98 |
| Turnover Rate of Male Employees | % | 28.58 | 28.85 | 26.71 |
| Turnover Rate of Total Employees | % | 28.09 | 28.51 | 27.27 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Fatalities Rate of the Last 3 Years | % | 0.0006666667 | ||
| Number of Fatalities of the Last 3 Years | person | 4 | ||
| Number of Work-related Fatalities | person | 2 | 1 | 1 |
| Work-related Fatalities Rate | % | 0.001 | 0.0005 | 0.0005 |
Lost days due to work injury.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | days | 9968 | 9208 | 9865 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Percentage of Employees Trained | % | 90.64 |
| Percentage of Trained Female Employees | % | 91 |
| Percentage of Trained General Employees | % | 90.59 |
| Percentage of Trained Male Employees | % | 90.36 |
| Percentage of Trained Middle Management | % | 91.35 |
| Percentage of Trained Senior Management | % | 89.71 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Average Training Hours (Female) | hours | 103.99 | ||
| Average Training Hours (General Employees) | hours | 101.8 | ||
| Average Training Hours (Male) | hours | 103.84 | ||
| Average Training Hours (Middle Management) | hours | 133.41 | ||
| Average Training Hours (Senior Management) | hours | 96.68 | ||
| Average Training Hours per Employee | hours | 103.9 | ||
| Total Training Hours | hours | 144325 | 335308 | 231411 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Suppliers in Central China | number | 2384 | 2494 | 2827 |
| Number of Suppliers in East China | number | 4737 | 6215 | 6503 |
| Number of Suppliers in Mainland China | number | 8080 | 11377 | 12648 |
| Number of Suppliers in Northeast China | number | 335 | 481 | 629 |
| Number of Suppliers in Overseas | number | 1 | ||
| Number of Suppliers in West China | number | 1624 | 2187 | 2689 |
| Number of Total Suppliers | number | 9081 | 11377 | 12648 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Complaint Growth Rate | percent | -27.1 | -6.9 | |
| Number of Products and Service Related Complaints | times | 226062 | 164779 | 153476 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Investment in Education Donation | RMB | 130570 | 3324849 | 1601238 |
| Number of Employees Participating in Volunteer Activities | person | 63031 | 189811 | 229895 |
| Total Social Investment | RMB | 3832852 | 100226288 | 46354796 |
| Total Volunteer Service Hours | hours | 135442 | 331940 | 227838 |