ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2024
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Discharge of waste water | Tonnes | 2421430.23 | 2464073.14 | 75 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Intensity of greenhouse gas emission | Tonnes of CO₂ equivalent/ten thousand yuan revenue | 0.5 | 0.5 | 77 |
| Scope 1 greenhouse gas emission | Tonnes of CO₂ equivalent | 20.96 | 21.28 | 77 |
| Scope 2 greenhouse gas emission | Tonnes of CO₂ equivalent | 64245 | 65172.35 | 77 |
| Total greenhouse gas emission | Tonnes of CO₂ equivalent | 64266 | 65193.98 | 77 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Batteries | Kg | 12.3 | 12.1 | 75 |
| Disposed toners and ink cartridge | Kg | 12.3 | 12.1 | 75 |
| Intensity of hazardous wastes | Kg/million yuan revenue | 0.03 | 0.03 | 75 |
| Total volume of hazardous wastes | Kg | 36.9 | 36.3 | 75 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Intensity of non-hazardous wastes | Kg/ten thousand yuan revenue | 0.43 | 0.42 | 76 |
| Office waste | Kg | 46327 | 45006 | 76 |
| Other wastes | Kg | 12.3 | 12.1 | 75, 76 |
| Total volume of non-hazardous wastes | Kg | 51444 | 50135 | 76 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Consolidated energy consumption | Tonnes of standard coal | 13854.66 | 13300.47 | 76 |
| Diesel | Liter | 7935 | 7815 | 76 |
| Direct consumption of energy | Tonnes of standard coal | 9.71 | 9.69 | 76 |
| Electricity purchased | kWh | 112652097.22 | 108146013.33 | 76 |
| Indirect consumption of energy | Tonnes of standard coal | 13844.95 | 13291.15 | 76 |
| Intensity of consolidated energy consumption | Tonnes of standard coal/ten thousand yuan revenue | 0.11 | 0.11 | 76 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Water consumption density | Tonnes/ten thousand yuan revenue | 30.18 | 30.55 | 75 |
| Water for municipal use | Tonnes | 3329266.59 | 3429144.59 | 75 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Printing paper | Kg | 606 | 596 | 76 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of employees aged 30-40 | people | 1232 | 80 |
| Number of employees aged 40-50 | people | 714 | 80 |
| Number of employees aged 50 or above | people | 467 | 80 |
| Number of employees at Headquarters | people | 455 | 80 |
| Number of employees below 30 years old | people | 465 | 80 |
| Number of employees in Central region | people | 51 | 80 |
| Number of employees in Southern region | people | 39 | 80 |
| Number of employees in Southwestern region | people | 221 | 80 |
| Number of employees in Yangtze River Delta region | people | 2112 | 80 |
| Number of female employees | people | 1721 | 80 |
| Number of first-tier employees | people | 2066 | 80 |
| Number of male employees | people | 1157 | 80 |
| Number of other employees (non-first-tier) | people | 812 | 80 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Employee turnover rate | % | 30.25 | 87 |
Number of suppliers by geographical region.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Total number of suppliers | 4623 | 97 | |
| Total number of vendors - Central China | 132 | 97 | |
| Total number of vendors - East China | 2749 | 97 | |
| Total number of vendors - North China | 23 | 97 | |
| Total number of vendors - Northeast China | 618 | 97 | |
| Total number of vendors - Northwest China | 114 | 97 | |
| Total number of vendors - Southern Region | 987 | 97 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Customer complaints follow-up rate | 100% | 49 | ||
| Number of customer complaint channels (service hotlines and Hong Life App) | 400 | 49 | ||
| Top 50 Comprehensive Property Service Companies in Jiangsu Province | Top 50 | 13 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of participants attracted to public welfare activities | 550000 | 108 | |
| Top 100 Property Service Enterprises in China | Top 100 | 13 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Investment in community cultural activities and public welfare undertakings | million yuan | 1.64 | 108 |
| Number of public welfare activities carried out | 4518 | 108 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | Tonnes of CO₂ equivalent | 20.96 | 21.28 |
| Indirect Energy Emissions (Scope 2) | Tonnes of CO₂ equivalent | 64245 | 65172.35 |
| Total GHG Emissions | Tonnes of CO₂ equivalent | 64266 | 65193.98 |
| Total GHG Emissions Intensity (By Revenue) | Tonnes of CO₂ equivalent/ten thousand yuan revenue | 0.5 | 0.5 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Hazardous Waste (Used Batteries) | Kg | 12.3 | 12.1 |
| Total Hazardous Waste | Kg | 36.9 | 36.3 |
| Total Hazardous Waste Intensity (By Revenue) | Kg/million yuan revenue | 0.03 | 0.03 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | Kg | 4512 | 12.1 |
| Non-Hazardous Waste (Office Waste) | Kg | 46327 | 45006 |
| Total Non-Hazardous Waste Disposed | Kg | 51444 | 50135 |
| Total Non-Hazardous Waste Intensity (By Revenue) | Kg/ten thousand yuan revenue | 0.43 | 0.42 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Diesel Fuel Consumption | Liter | 7935 | 7815 |
| Energy Consumption Intensity (By Revenue) | Tonnes of standard coal/ten thousand yuan revenue | 0.11 | 0.11 |
| Purchased Electricity | kWh | 112652097.22 | 108146013.33 |
| Total Direct Energy Consumption | Tonnes of standard coal | 9.71 | 9.69 |
| Total Energy Consumption | Tonnes of standard coal | 13854.66 | 13300.47 |
| Total Indirect Energy Consumption | Tonnes of standard coal | 13844.95 | 13291.15 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Municipal Water Consumption | Tonnes | 3329266.59 | 3429144.59 |
| Water Consumption Intensity (By Revenue) | Tonnes/ten thousand yuan revenue | 30.18 | 30.55 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Packaging Material Consumption (Paper) | Kg | 606 | 596 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Employees Aged 30-50 | people | 1946 |
| Number of Employees Aged Above 50 | people | 467 |
| Number of Employees Aged Below 30 | people | 465 |
| Number of Employees in Central China | people | 51 |
| Number of Employees in East China | people | 2112 |
| Number of Employees in South China | people | 39 |
| Number of Employees in Southwest China | people | 221 |
| Number of Female Employees | people | 1721 |
| Number of Male Employees | people | 1157 |
| Number of Total Employees | people | 2878 |
| Percentage of Employees Aged 30-50 | % | 67.63 |
| Percentage of Employees Aged Above 50 | % | 16.22 |
| Percentage of Employees Aged Below 30 | % | 16.15 |
| Percentage of Female Employees | % | 59.78 |
| Percentage of Male Employees | % | 40.22 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 24.655 |
| Turnover Rate of Employees Aged Above 50 | % | 27.14 |
| Turnover Rate of Employees Aged Below 30 | % | 43.47 |
| Turnover Rate of Employees in Central China | % | 30.15 |
| Turnover Rate of Employees in South China | % | 28.89 |
| Turnover Rate of Employees in Southwest China | % | 43.77 |
| Turnover Rate of Female Employees | % | 32.47 |
| Turnover Rate of Male Employees | % | 28.8 |
| Turnover Rate of Total Employees | % | 30.25 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit |
|---|---|
| Percentage of Employees Trained | % |
| Percentage of Trained Female Employees | % |
| Percentage of Trained General Employees | % |
| Percentage of Trained Male Employees | % |
| Percentage of Trained Middle Management | % |
| Percentage of Trained Senior Management | % |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit |
|---|---|
| Average Training Hours (Female) | hours |
| Average Training Hours (General Staff) | hours |
| Average Training Hours (Male) | hours |
| Average Training Hours (Middle Management) | hours |
| Average Training Hours (Senior Management) | hours |
| Total Training Hours | hours |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Suppliers in Central China | 132 | |
| Number of Suppliers in East China | 2749 | |
| Number of Suppliers in North China | 23 | |
| Number of Suppliers in Northeast China | 618 | |
| Number of Suppliers in Northwest China | 114 | |
| Number of Total Suppliers | 4623 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Complaints Handling Rate | % | 100 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Total Social Investment | million yuan | 1.64 |