Environmental, Social and Governance Report 2024
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Nitrogen oxides emissions (NOx) | kg | 572.55 | 406.69 | 442.07 | 97 |
| Particulate matter emissions (PM) | kg | 31.72 | 21.93 | 24.15 | 97 |
| Sulphur oxides emissions (SOx) | kg | 30.19 | 20.97 | 17.02 | 97 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Intensity of total greenhouse gas emissions | tonne/employee | 2.2 | 1.91 | 2.64 | 97 |
| Scope 1: direct emissions | tonne | 1509.6 | 1171.15 | 1624.95 | 97 |
| Scope 2: indirect emissions | tonne | 36725.08 | 30378.32 | 38697.81 | 97 |
| Scope 3: other indirect emissions | tonne | 525.78 | 428.83 | 742.99 | 97 |
| Total greenhouse gas emissions | tonne | 38760.46 | 31978.3 | 41065.76 | 97 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Intensity of hazardous waste emissions | tonne/employee | 0.00003 | 0.00003 | 0.00018 | 97 |
| Total hazardous waste | tonne | 0.51 | 0.44 | 2.84 | 97 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Intensity of non-hazardous waste emissions | tonne/employee | 0.024 | 0.14 | 0.015 | 97 |
| Total non-hazardous waste | tonne | 421.05 | 2341.85 | 233.8 | 97 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Direct energy consumption | kWh in '000s | 8515.97 | 6648.48 | 8805.47 | 97 |
| Indirect energy consumption | kWh in '000s | 63751.48 | 52763.94 | 67232.16 | 97 |
| Intensity of energy consumption | kWh in '000s/employee | 4.11 | 3.55 | 5.44 | 97 |
| Total energy consumption | kWh in '000s | 72267.45 | 59412.42 | 84666.99 | 97 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Intensity of water consumption | cubic metre/employee | 52.95 | 44.64 | 70.62 | 97 |
| Total water consumption | cubic metre | 931732.01 | 746172.15 | 1100092.53 | 97 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Total packaging material used for finished products | tonne | 0.285 | 0.096 | 0.12 | 97 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| TOP 10 ESG Sustainable Development | Top 10 | 19 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of employees by age: 30-50 | employees | 6187 | 93 |
| Number of employees by age: Over 50 | employees | 7367 | 93 |
| Number of employees by age: Under 30 | employees | 2023 | 93 |
| Number of employees by employment type: Full-time | employees | 14736 | 93 |
| Number of employees by employment type: Part-time | employees | 841 | 93 |
| Number of employees by gender: Female | employees | 7549 | 93 |
| Number of employees by gender: Male | employees | 8028 | 93 |
| Number of employees by rank: Intermediary | employees | 996 | 93 |
| Number of employees by rank: Junior | employees | 14459 | 93 |
| Number of employees by rank: Senior | employees | 122 | 93 |
| Number of employees by region: Hong Kong, China | employees | 2 | 93 |
| Number of employees by region: Mainland China | employees | 15575 | 93 |
| TOP 10 Commercial Property Management Companies in terms of Services Capabilities in China | Top 10 | 19 | |
| TOP 10 Commercial Property Management Enterprises in China in 2024 | rank | 10 | 18 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Fatality rate (Group) | 0.00% | 0.01% | 0.01% | 79 | |
| Number of work-related deaths (Group) | 1 | 2 | 79 |
Lost days due to work injury.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of working days lost due to work-related injuries (Group) | days | 2295 | 3865 | 3515 | 79 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Average percentage of employees trained in the Group | % | 128.3 | 95 |
| Training rate by employment type - Full-time | % | 94.2 | 95 |
| Training rate by employment type - Part-time | % | 5.8 | 95 |
| Training rate by gender - Female | % | 51.5 | 95 |
| Training rate by gender - Male | % | 48.5 | 95 |
| Training rate by rank - Intermediary | % | 0.8 | 95 |
| Training rate by rank - Junior | % | 6.7 | 95 |
| Training rate by rank - Senior | % | 92.5 | 95 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| TOP 30 China Property Management Brands and Companies in South China | Top 30 | 19 | |
| Top 30 Property Management Enterprises in South China in 2024 | rank | 30 | 18 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of new digital works added in 2024 | 11 | 52 | |
| Number of new software copyrights registered | registrations | 10 | 53 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| 2024 TOP 11 of China TOP 100 Property Management Companies in terms of Comprehensive Strengths | rank | 11 | 18 |
| 2024 Top 100 China’s Property Management Enterprises in terms of Brand Value | rank | 100 | 18 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| ESG Rating for Chinese Property Enterprises | BBB | 20 | |
| TOP 100 Enterprises of High-quality Property Service in China in 2024 | rank | 100 | 18 |
| TOP 11 Comprehensive Capability of China Property Enterprises | Top 11 | 19 | |
| TOP 11 of TOP 20 Listed Property Management Enterprises in China | Top 11 | 19 | |
| TOP 20 Enterprises in terms of High-end Property Services Capabilities in China in 2024 | rank | 20 | 18 |
| TOP 20 Residential Property Management Enterprises in China in 2024 | rank | 20 | 18 |
| TOP 500 Property Management Companies in China in terms of Comprehensive Strength — TOP 12 | rank | 12 | 20 |
| Top 100 Property Enterprises in Brand Influence | rank | 100 | 20 |
| Top 11 Listed Property Enterprises | rank | 11 | 20 |
| Top 11 in Service Capability Among Chinese Property Enterprises | rank | 11 | 20 |
| Top 12 of Top 20 China’s Property Management Listed Company | Top 12 | 19 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 31.72 | 21.93 | 24.15 |
| NOâ‚“ Emissions | kg | 572.55 | 406.69 | 442.07 |
| SOâ‚“ Emissions | kg | 30.19 | 20.97 | 17.02 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonne | 1509.6 | 1171.15 | 1624.95 |
| Indirect Energy Emissions (Scope 2) | tonne | 36725.08 | 30378.32 | 38697.81 |
| Total GHG Emissions | tonne | 38760.46 | 31978.3 | 41065.76 |
| Total GHG Emissions Intensity (By Employee) | tonne/employee | 2.2 | 1.91 | 2.64 |
| Total Other Indirect Energy Emissions (Scope 3) | tonne | 525.78 | 428.83 | 742.99 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Total Hazardous Waste | tonne | 0.51 | 0.44 | 2.84 |
| Total Hazardous Waste Intensity (By Employee) | tonne/employee | 0.00003 | 0.00003 | 0.00018 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Non-Hazardous Waste Disposed | tonne | 421.05 | 2341.85 | 233.8 |
| Total Non-Hazardous Waste Intensity (By Employee) | tonne/employee | 0.024 | 0.14 | 0.015 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Energy Consumption Intensity (By Employee) | kWh in '000s/employee | 4.11 | 3.55 | 5.44 |
| Total Direct Energy Consumption | kWh in '000s | 8515.97 | 6648.48 | 8805.47 |
| Total Energy Consumption | kWh in '000s | 72267.45 | 59412.42 | 84666.99 |
| Total Indirect Energy Consumption | kWh in '000s | 63751.48 | 52763.94 | 67232.16 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Water Consumption | cubic metre | 931732.01 | 746172.15 | 1100092.53 |
| Water Consumption Intensity (By Revenue) | cubic metre/employee | 52.95 | 44.64 | 70.62 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Packaging Materials Consumed | tonne | 0.285 | 0.096 | 0.12 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Employees Aged 30-50 | employees | 6187 |
| Number of Employees Aged Above 50 | employees | 7367 |
| Number of Employees Aged Below 30 | employees | 2023 |
| Number of Employees in Hong Kong | employees | 2 |
| Number of Employees in Hong Kong and Mainland China | employees | 15577 |
| Number of Employees in Mainland China | employees | 15575 |
| Number of Female Employees | employees | 7549 |
| Number of Full-time Employees | employees | 14736 |
| Number of Junior Management Employees | employees | 14459 |
| Number of Male Employees | employees | 8028 |
| Number of Middle Management Employees | employees | 996 |
| Number of Part-time Employees | employees | 841 |
| Number of Senior Management Employees | employees | 122 |
| Number of Total Employees | employees | 15577 |
| Percentage of Employees Aged 30-50 | % | 39.72 |
| Percentage of Employees Aged Above 50 | % | 47.29 |
| Percentage of Employees Aged Below 30 | % | 12.99 |
| Percentage of Employees in Hong Kong | % | 0.01 |
| Percentage of Employees in Hong Kong and Mainland China | % | 100 |
| Percentage of Employees in Mainland China | % | 99.99 |
| Percentage of Female Employees | % | 48.45 |
| Percentage of Full-time Employees | % | 94.61 |
| Percentage of Junior Management Employees | % | 92.8 |
| Percentage of Male Employees | % | 51.55 |
| Percentage of Middle Management Employees | % | 6.39 |
| Percentage of Part-time Employees | % | 5.39 |
| Percentage of Senior Management Employees | % | 0.78 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Number of Work-related Fatalities | 1 | 2 | |
| Work-related Fatalities Rate | % | 0.01 | 0.01 |
Lost days due to work injury.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | days | 2295 | 3865 | 3515 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Percentage of Employees Trained | % | 128.3 |
| Percentage of Trained Female Employees | % | 52 |
| Percentage of Trained General Employees | % | 6.7 |
| Percentage of Trained Male Employees | % | 48 |
| Percentage of Trained Middle Management | % | 0.8 |
| Percentage of Trained Senior Management | % | 92.5 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit |
|---|---|
| Average Training Hours per Employee | hours |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Intellectual Property Rights Obtained by the Company | registrations | 21 |