2024 Environmental, Social, and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Greenhouse gas (GHG) emissions intensity | tons of CO2e per person | 0.4 | 8 | ||
| Scope 2 GHG Emissions | Tons of CO2e | 1326.3 | 1097.47 | 757.08 | 61 |
| Scope 2 GHG Intensity | Tons of CO2e per person | 0.47 | 0.45 | 0.4 | 61 |
| Scope 2 GHG emissions | tCO2e | 1326.3 | 1097.47 | 757.08 | 64 |
| Scope 2 GHG emissions intensity | tCO2e/person | 0.47 | 0.45 | 0.4 | 64 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Hazardous waste intensity | tons/person | 0.0015 | 0.0017 | 0.0025 | 64 |
| Total hazardous waste | tons | 4.16 | 4.2 | 4.68 | 64 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Non-hazardous waste intensity | tons/person | 0.081 | 0.0782 | 0.07 | 64 |
| Paper consumption in the office | tons | 6.61 | 4.58 | 3.11 | 64 |
| Total non-hazardous waste | tons | 229.1 | 190.8 | 133.65 | 64 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Electric power consumption intensity | MWh/person | 0.8 | 0.79 | 0.74 | 64 |
| Total electric power consumption | MWh | 2269.01 | 1924.37 | 1410.88 | 64 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Total water consumption | tons | 16098.54 | 7221.46 | 6643.74 | 64 |
| Water consumption intensity | tons/person | 5.68 | 2.96 | 3.5 | 64 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Average recruitment cost per full-time employee | RMB | 7963.69 | 40 | ||
| Employee rights protection - Employee union membership rate | % | 100 | 66 | ||
| Frequency of the re-election of the Board of Directors | Year/time | 1 | 69 | ||
| Number of Board members | 9 | 69 | |||
| Number of directors with a risk management expert background | 1 | 69 | |||
| Number of employees by age: Employees aged between 30 to 50 | / | 2148 | 1953 | 1550 | 65 |
| Number of employees by age: Employees over 50 | / | 47 | 37 | 21 | 65 |
| Number of employees by age: Employees under 30 | / | 637 | 450 | 366 | 65 |
| Number of employees by category: Intermediate employees | / | 600 | 447 | 286 | 65 |
| Number of employees by category: Junior employees | / | 2181 | 1945 | 1619 | 65 |
| Number of employees by category: Senior employees | / | 51 | 48 | 32 | 65 |
| Number of employees by employment type: Number of full-time employees | / | 1926 | 65 | ||
| Number of employees by employment type: Number of part-time employees | / | 11 | 65 | ||
| Number of employees by gender: Female employees | / | 996 | 859 | 667 | 65 |
| Number of employees by gender: Male employees | / | 1836 | 1581 | 1270 | 65 |
| Number of employees by region: Number of Chinese mainland employees | / | 2629 | 2296 | 1861 | 65 |
| Number of employees by region: Number of Hong Kong, Macau, Taiwan and overseas employees | / | 203 | 144 | 76 | 65 |
| Number of female employees | 667 | 40 | |||
| Number of junior trainees | person | 1619 | 44 | ||
| Number of male employees | 1279 | 40 | |||
| Operating revenue | billion RMB | 2.248 | 8 | ||
| Percentage of internal hires | % | 21.07 | 40 | ||
| Proportion of Board members re-elected | % | 55.6 | 69 | ||
| Proportion of female directors | % | 22.22 | 69 | ||
| Proportion of female employees in STEM-related positions | % | 32 | 8, 40 | ||
| Proportion of female members in the total workforce | % | 34 | 65 | ||
| Proportion of female members of the Junior Management | % | 29 | 40 | ||
| Proportion of female members of the Senior Management | % | 16 | 40 | ||
| Proportion of female members of the junior management position | % | 29 | 65 | ||
| Proportion of female members of the management (including Junior, Middle, and Senior Management) | % | 26.7 | 40 | ||
| Proportion of female members of the management in revenue-generating functions | % | 32.5 | 65 | ||
| Proportion of female members of the management in revenue-generating functions (e.g., sales) | % | 32.5 | 40 | ||
| Proportion of female members of the management position | % | 27.6 | 65 | ||
| Proportion of female members of the senior management position | % | 16 | 8, 65 | ||
| Proportion of minority employees in the management | % | 5 | 40 | ||
| Proportion of minority employees in the management position | % | 5 | 65 | ||
| Proportion of minority employees in the total workforce | % | 4 | 65 | ||
| Recruitment - Proportion of vacant positions filled by internal candidates (internal hiring rate) | % | 21.07 | 66 | ||
| Recruitment - Recruitment cost per employee | RMB | 7936.69 | 66 | ||
| Recruitment - Total number of new hires (excluding internal transfers) | 505 | 66 | |||
| Total number of employees | / | 2832 | 2440 | 1937 | 65 |
| Total number of employees of the company | 1937 | 40 | |||
| Total number of new employees hired | 505 | 40 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Employee rights protection - Employee absence rate | % | 0.4 | 66 | ||
| Employee turnover rate by age - Employees aged between 30 to 50 | % | 33 | 27 | 32 | 66 |
| Employee turnover rate by age - Employees over 50 | % | 36 | 45 | 63 | 66 |
| Employee turnover rate by age - Employees under 30 | % | 39 | 28 | 42 | 66 |
| Employee turnover rate by gender: Female employees | % | 33 | 27 | 35 | 65 |
| Employee turnover rate by gender: Male employees | % | 36 | 27 | 34 | 65 |
| Employee turnover rate by region - Turnover rate of Chinese mainland employees | % | 34 | 25 | 35.16 | 66 |
| Employee turnover rate by region - Turnover rate of Hong Kong, Macau, Taiwan, and overseas employees | % | 48 | 48 | 31.37 | 66 |
Lost days due to work injury.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Health and Safety - Number of day losses due to work-related injury | Day | 35 | 66 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Coverage percentage of career development training for female employees | % | 100 | 44 | ||
| Coverage percentage of career development training for intermediate employees | % | 100 | 44 | ||
| Coverage percentage of career development training for junior employees | % | 100 | 44 | ||
| Coverage percentage of career development training for male employees | % | 100 | 44 | ||
| Coverage percentage of career development training for senior employees | % | 100 | 44 | ||
| Employee training satisfaction score | out of 10 | 9.4 | 44 | ||
| Number of career development related trainings conducted | 27 | 44 | |||
| Number of female trainees | person | 667 | 44 | ||
| Number of intermediate trainees | person | 286 | 44 | ||
| Number of male trainees | person | 1270 | 44 | ||
| Number of senior trainees | person | 32 | 44 | ||
| Percentage of trained employees by category - Intermediate employees | % | 70 | 99.3 | 100 | 67 |
| Percentage of trained employees by category - Junior employees | % | 100 | 98.7 | 100 | 67 |
| Percentage of trained employees by category - Senior employees | % | 20 | 97.9 | 100 | 67 |
| Percentage of trained employees by gender - Female employees | % | 94.8 | 98.7 | 100 | 67 |
| Percentage of trained employees by gender - Male employees | % | 90.8 | 98.8 | 100 | 67 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Average employee training and development expenditure by category - Intermediate employees | RMB | 3659.2 | 67 | ||
| Average employee training and development expenditure by category - Junior employees | RMB | 2909.2 | 67 | ||
| Average employee training and development expenditure by category - Senior employees | RMB | 14002.95 | 67 | ||
| Average employee training and development expenditure by gender - Female employees | RMB | 2938.89 | 67 | ||
| Average employee training and development expenditure by gender - Male employees | RMB | 2938.89 | 67 | ||
| Average training hours per employee by category - Intermediate employees | Hour | 8 | 4.6 | 27.5 | 67 |
| Average training hours per employee by category - Junior employees | Hour | 7 | 4.4 | 30.8 | 67 |
| Average training hours per employee by category - Senior employees | Hour | 20 | 6.6 | 54.9 | 67 |
| Average training hours per employee by gender - Female employees | Hour | 7.2 | 5.2 | 31.8 | 67 |
| Average training hours per employee by gender - Male employees | Hour | 7.2 | 4.1 | 30.2 | 67 |
| Average training hours per female employee | hours/person | 31.8 | 44 | ||
| Average training hours per intermediate employee | hours/person | 27.5 | 44 | ||
| Average training hours per junior employee | hours/person | 30.8 | 44 | ||
| Average training hours per male employee | hours/person | 30.2 | 44 | ||
| Average training hours per senior employee | hours/person | 54.9 | 44 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of Chinese mainland suppliers | 857 | 461 | 344 | 67 | |
| Number of Hong Kong, Macau, Taiwan, and overseas suppliers | 7 | 18 | 16 | 67 | |
| Number of suppliers subject to annual admission review | 314 | 8 | |||
| Total number of collaborative suppliers | 864 | 479 | 360 | 67 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of suppliers inspected in the admission review procedure | 1563 | 324 | 314 | 67 | |
| Number of suppliers whose cooperation was terminated due to the discovery of abnormal behavior | 11 | 39 | 8 | 67 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Complaint resolution rate | % | 100 | 100 | 100 | 68 |
| Customer phone call service satisfaction rate | % | 100 | 8 | ||
| Number of product and service complaints | 6 | 4 | 5 | 68 | |
| Online service satisfaction rate | % | 9 (out of 10) | 8.5 (out of 9) | 100 | 68 |
| Telephone service satisfaction | % | 100 | 68 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Cumulative software copyright registrations | 938 | 68 | |
| Cumulative trademark authorizations | 939 | 68 | |
| New patents granted in 2024 | 29 | 68 | |
| New software copyright registrations in 2024 | 27 | 68 | |
| Number of newly granted patents | 39 | 8 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Mandatory takeover bid ownership threshold | % | ≥30% or >2% within 12 months (if the investor has held no less than 30% but no more than 50% of the company's voting rights) | 69 |
| Proportion of default votes required for amendment of articles | % | 75 | 69 |
| Proportion of shares held by the largest shareholder | % | 32.91 | 69 |
| Required shareholding proportion for convening a special shareholders’ meeting | % | 10 | 69 |
| Required shareholding proportion for written consent actions | % | 100 | 69 |
| Required voting proportion for the company’s merger decisions | % | 75 | 69 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Frequency of business ethics audits | Year/time | 7 | 69 |
| Number of Audit Committee meetings | 5 | 69 | |
| Number of Board meetings | 5 | 69 | |
| Number of Compensation Committee meetings | 1 | 69 | |
| Number of Nomination Committee meetings | 1 | 69 | |
| Supplier anti-corruption policy coverage | % | 100 | 69 |
| Supplier anti-corruption policy coverage rate | % | 100 | 8 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Coverage of anti-corruption/integrity culture-related compliance training organized or hosted by the company | % | 100 | 69 |
| Data security training | 12 | 68 | |
| Employee business ethics training coverage | % | 100 | 69 |
| Employee business ethics training coverage rate | % | 100 | 8 |
| Number of anti-corruption/integrity culture-related compliance training sessions organized or hosted by the company | 13 | 69 | |
| Percentage of independent directors | % | 44.44 | 69 |
| Proportion of independent directors | % | 44.44 | 8 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| New charitable donations and material contributions | RMB 10000 | 3 | 68 |
| Number of employee participating in volunteering services | Person-times | 120 | 68 |
| Total hours of employee participating in volunteering services | Hour | 332 | 68 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Indirect Energy Emissions (Scope 2) | Tons of CO2e | 1326.3 | 1097.47 | 757.08 |
| Scope 2 GHG Emissions Intensity (By Employee) | Tons of CO2e per person | 0.47 | 0.45 | 0.4 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Total Hazardous Waste | tons | 4.16 | 4.2 | 4.68 |
| Total Hazardous Waste Intensity (By Employee) | tons/person | 0.0015 | 0.0017 | 0.0025 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Non-Hazardous Waste (Office Waste) | tons | 229.1 | 190.8 | 133.65 |
| Paper Waste | tons | 6.61 | 4.58 | 3.11 |
| Total Non-Hazardous Waste Intensity (By Employee) | tons/person | 0.081 | 0.0782 | 0.07 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Grid Electricity Consumption | MWh | 2269.01 | 1924.37 | 1410.88 |
| Purchased Electricity | MWh | 2269.01 | 1924.37 | 1410.88 |
| Purchased Electricity Intensity (By Employee) | MWh/person | 0.8 | 0.79 | 0.74 |
| Total Electricity Consumption Intensity (By Employee) | MWh/person | 0.8 | 0.79 | 0.74 |
| Total Indirect Energy Consumption | MWh | 2269.01 | 1924.37 | 1410.88 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Water Consumption | tons | 16098.54 | 7221.46 | 6643.74 |
| Water Consumption Intensity (By Revenue) | tons/person | 5.68 | 2.96 | 3.5 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| Energy Consumption Reduction Percentage Compared to Last Year | percent |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| Water Consumption Reduction Compared to Last Year | tons |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | / | 2148 | 1953 | 1550 |
| Number of Employees Aged Above 50 | / | 47 | 37 | 21 |
| Number of Employees Aged Below 30 | / | 637 | 450 | 366 |
| Number of Employees in Mainland China | / | 2629 | 2296 | 1861 |
| Number of Employees in Overseas | / | 203 | 144 | 76 |
| Number of Female Employees | / | 996 | 859 | 667 |
| Number of Full-time Employees | / | 1926 | ||
| Number of Male Employees | / | 1836 | 1581 | 1279 |
| Number of New Employees | / | 505 | ||
| Number of Part-time Employees | / | 11 | ||
| Number of Total Employees | / | 2832 | 2440 | 1937 |
| Percentage of Employees Aged 30-50 | % | 75.89 | 80.08 | 80.04 |
| Percentage of Employees Aged Above 50 | % | 1.66 | 1.52 | 1.08 |
| Percentage of Employees Aged Below 30 | % | 22.5 | 18.44 | 18.89 |
| Percentage of Employees in Mainland China | % | 92.83 | 94.1 | 96.08 |
| Percentage of Employees in Overseas | % | 7.17 | 5.9 | 3.92 |
| Percentage of Female Employees | % | 35.18 | 35.2 | 34.43 |
| Percentage of Full-time Employees | % | 99.43 | ||
| Percentage of Male Employees | % | 64.82 | 64.8 | 66.04 |
| Percentage of New Employees | % | 26.08 | ||
| Percentage of Part-time Employees | % | 0.57 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 33 | 27 | 32 |
| Turnover Rate of Employees Aged Above 50 | % | 36 | 45 | 63 |
| Turnover Rate of Employees Aged Below 30 | % | 39 | 28 | 42 |
| Turnover Rate of Employees in Mainland China | % | 34 | 25 | 35.16 |
| Turnover Rate of Female Employees | % | 33 | 27 | 35 |
| Turnover Rate of Male Employees | % | 36 | 27 | 34 |
Lost days due to work injury.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Lost Days Due to Work-related Injuries | Day | 35 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | 70 | 98.7 | 100 |
| Percentage of Trained Female Employees | % | 94.8 | 98.7 | 100 |
| Percentage of Trained General Employees | % | 100 | 98.7 | 100 |
| Percentage of Trained Male Employees | % | 90.8 | 98.8 | 100 |
| Percentage of Trained Middle Management | % | 70 | 99.3 | 100 |
| Percentage of Trained Senior Management | % | 20 | 97.9 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Average Training Hours (Female) | Hour | 7.2 | 5.2 | 31.8 |
| Average Training Hours (General Employees) | Hour | 7 | 4.4 | 30.8 |
| Average Training Hours (Male) | Hour | 7.2 | 4.1 | 30.2 |
| Average Training Hours (Middle Management) | Hour | 8 | 4.6 | 27.5 |
| Average Training Hours (Senior Management) | Hour | 20 | 6.6 | 54.9 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Suppliers in Mainland China | 857 | 461 | 344 | |
| Number of Total Suppliers | 864 | 479 | 360 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit |
|---|---|
| Percentage of Recalled Products for Safety and Health Reasons |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Complaint Growth Rate | % | -33.33 | 25 | |
| Complaints Handling Rate | % | 100 | 100 | 100 |
| Number of Products and Service Related Complaints | 6 | 4 | 5 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Intellectual Property Rights Obtained by the Company | 29 | |
| Number of Patents Granted | 39 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Percentage of Suppliers Accepting Anti-corruption Policies | % | 100 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Coverage Rate of Ethical Standards and Anti-Corruption Training | % | 100 |
| Number of Anti-corruption Training Session | 13 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Participations in Volunteer Activities | Person-times | 120 |
| Total Public Welfare Donations | RMB 10000 | 3 |
| Total Social Investment | RMB 10000 | 3 |
| Total Volunteer Service Hours | Hour | 332 |