2024 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| GHG emission intensity | tCO₂e/revenue RMB million | 0.13 | 80 |
| GHG emissions (Scope 2) | tCO₂e | 399.56 | 80 |
| GHG emissions: GHG emission intensity | tCO2e/revenue RMB million | 0.13 | 69 |
| Total GHG emissions | tCO₂e | 399.56 | 80 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Intensity of hazardous wastes | tonnes/revenue RMB million | 0.00015 | 80 |
| Total hazardous wastes | tonnes | 0.47 | 80 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Intensity of non-hazardous wastes | tonnes/revenue RMB million | 0.005 | 80 |
| Total non-hazardous wastes | tonnes | 14.28 | 80 |
| Waste management: Intensity of non-hazardous wastes | tonnes/revenue RMB million | 0.005 | 69 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Energy consumption intensity | MWh/revenue RMB million | 0.24 | 80 |
| Energy consumption: Energy consumption intensity | MWh/revenue RMB million | 0.24 | 69 |
| Equivalent energy consumption of physical servers saved | physical servers | 150 | 5 |
| Indirect energy consumption | MWh | 744.61 | 80 |
| Total electricity consumption | MWh | 744.61 | 80 |
| Total energy consumption | MWh | 744.61 | 80 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Water consumption (Shenzhen office premises) | m³ | 5925.25 | 81 |
| Water consumption intensity (Shenzhen office premises) | m³/revenue RMB million | 1.92 | 81 |
| Water resource management: Water consumption intensity | m3/revenue RMB million | 1.92 | 69 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Energy savings from half-cloud, half-physical deployment | kWh | 810000 | 5 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of board members | persons | 7 | 19 |
| Number of employees - 31-40 years old | persons | 268 | 45 |
| Number of employees - 41-50 years old | persons | 86 | 45 |
| Number of employees - Above 50 years old | persons | 7 | 45 |
| Number of employees - Below 30 years old | persons | 510 | 45 |
| Number of employees - Female | persons | 608 | 45 |
| Number of employees - General employee | persons | 617 | 45 |
| Number of employees - Male | persons | 263 | 45 |
| Number of employees - Middle management | persons | 245 | 45 |
| Number of employees - Senior management | persons | 9 | 45 |
| Number of independent non-executive directors | persons | 3 | 19 |
| Total assets | thousand RMB | 7705476 | 5 |
| Total number of employees | persons | 871 | 45 |
| Total workforce | persons | 871 | 82 |
| Total workforce by age group: Above 50 | persons | 7 | 82 |
| Total workforce by age group: Above 50 (percentage) | percentage | 0.80% | 82 |
| Total workforce by age group: Aged 31-40 | persons | 510 | 82 |
| Total workforce by age group: Aged 31-40 (percentage) | percentage | 58.55% | 82 |
| Total workforce by age group: Aged 41-50 | persons | 86 | 82 |
| Total workforce by age group: Aged 41-50 (percentage) | percentage | 9.88% | 82 |
| Total workforce by age group: Below 30 | persons | 268 | 82 |
| Total workforce by age group: Below 30 (percentage) | percentage | 30.77% | 82 |
| Total workforce by employment type: Full-time | persons | 871 | 82 |
| Total workforce by employment type: Full-time (percentage) | percentage | 100.00% | 82 |
| Total workforce by gender: Female | persons | 263 | 82 |
| Total workforce by gender: Female (percentage) | percentage | 30.20% | 82 |
| Total workforce by gender: Male | persons | 608 | 82 |
| Total workforce by gender: Male (percentage) | percentage | 69.80% | 82 |
| Total workforce by geographical region: Chinese mainland | persons | 856 | 82 |
| Total workforce by geographical region: Chinese mainland (percentage) | percentage | 98.28% | 82 |
| Total workforce by geographical region: Overseas, Hong Kong, Macao and Taiwan | persons | 15 | 82 |
| Total workforce by geographical region: Overseas, Hong Kong, Macao and Taiwan (percentage) | percentage | 1.72% | 82 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Employee turnover by age group: Aged 31-40 | persons | 39 | 82 |
| Employee turnover by age group: Aged 41-50 | persons | 3 | 82 |
| Employee turnover by age group: Below 30 | persons | 85 | 82 |
| Employee turnover by gender: Female | persons | 59 | 82 |
| Employee turnover by gender: Male | persons | 68 | 82 |
| Employee turnover by geographical region: Chinese mainland | persons | 125 | 82 |
| Employee turnover by geographical region: Overseas, Hong Kong, Macao and Taiwan | persons | 2 | 82 |
| Employee turnover rate by age group: Above 50 | percentage | 0.00% | 82 |
| Employee turnover rate by age group: Aged 31-40 | percentage | 7.10% | 82 |
| Employee turnover rate by age group: Aged 41-50 | percentage | 3.37% | 82 |
| Employee turnover rate by age group: Below 30 | percentage | 24.08% | 82 |
| Employee turnover rate by gender: Female | percentage | 18.32% | 82 |
| Employee turnover rate by gender: Male | percentage | 10.06% | 82 |
| Employee turnover rate by geographical region: Chinese mainland | percentage | 12.74% | 82 |
| Employee turnover rate by geographical region: Overseas, Hong Kong, Macao and Taiwan | percentage | 11.76% | 82 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Percentage of employees trained (Female) | 94.30% | 83 | |
| Percentage of employees trained (General employee) | 96.27% | 83 | |
| Percentage of employees trained (Male) | 98.68% | 83 | |
| Percentage of employees trained (Middle management) | 100.00% | 83 | |
| Percentage of employees trained (Senior management) | 100.00% | 83 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Average training hours completed per employee (Female) | hours | 112.99 | 83 |
| Average training hours completed per employee (General employee) | hours | 106.82 | 83 |
| Average training hours completed per employee (Male) | hours | 89.98 | 83 |
| Average training hours completed per employee (Middle management) | hours | 73.78 | 83 |
| Average training hours completed per employee (Senior management) | hours | 49 | 83 |
| Average training hours completed per female employee | hours | 112.99 | 50 |
| Average training hours completed per general employee | hours | 106.82 | 50 |
| Average training hours completed per male employee | hours | 89.98 | 50 |
| Average training hours completed per middle management employee | hours | 73.78 | 50 |
| Average training hours completed per senior management employee | hours | 49 | 50 |
Number of suppliers by geographical region.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Coverage of major clients in fintech sectors | 90% | 5 | |
| Increase in number of merchants receiving loans | 15% | 60 | |
| Increase in total loan amount for small and micro merchants | 10% | 60 | |
| Number of SaaS partners | 6000 | 5 | |
| Number of newly registered small and micro merchants | 1350800 | 60 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of suppliers who have implemented relevant policies (especially environmental protection and social policies) | 28 | 83 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | 2022 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of customer complaints (Cases) | cases | 91414 | 83 | ||
| Number of follow-up visits (Cases) | cases | 26576 | 83 | ||
| Overall self-service rate in intelligent customer service system | 85% | 5 | |||
| Peak daily transaction counts for app-based payments | million | 60 | 5 | ||
| Served about 950 million consumers | consumers | 950000000 | 4 | ||
| Served nearly 10 million merchants | merchants | 10000000 | 4 | ||
| Served over 7.31 million merchants | merchants | 7310000 | 4 | ||
| Year-on-year increase in SaaS partners | 32% | 5 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of Board committees | committees | 4 | 19 |
| Number of suppliers who have signed the Letter of Commitment for Anti-commercial Bribery | 68 | 83 | |
| Risk decisions made by risk control system | 17 billion+ | 5 | |
| Risky transactions handled | 19 million+ | 5 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Anti-corruption and anti-money laundering training coverage | 100% | 5 | |
| Number of executive directors | persons | 4 | 19 |
| Proportion of independent non-executive directors on Board of Directors | percent | more than 40% | 19 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Year of establishment of ESG Committee and ESG Working Group | 2022 | 19 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Total equity | thousand RMB | 2589503 | 5 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Indirect Energy Emissions (Scope 2) | tCO₂e | 399.56 |
| Total GHG Emissions | tCO₂e | 399.56 |
| Total GHG Emissions Intensity (By Revenue) | tCO₂e/revenue RMB million | 0.13 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Total Hazardous Waste | tonnes | 0.47 |
| Total Hazardous Waste Intensity (By Revenue) | tonnes/revenue RMB million | 0.00015 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Total Non-Hazardous Waste | tonnes | 14.28 |
| Total Non-Hazardous Waste Intensity (By Revenue) | tonnes/revenue RMB million | 0.005 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Energy Consumption Intensity (By Revenue) | MWh/revenue RMB million | 0.24 |
| Purchased Electricity | MWh | 744.61 |
| Total Electricity Consumption | MWh | 744.61 |
| Total Energy Consumption | MWh | 744.61 |
| Total Indirect Energy Consumption | MWh | 744.61 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Water Consumption Intensity (By Revenue) | m³/revenue RMB million | 1.92 |
| Water Consumption in Office | m³ | 5925.25 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Electricity Usage Reduction Compared to Last Year | kWh | 810000 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Employees Aged 30-50 | persons | 510 |
| Number of Employees Aged Above 50 | persons | 7 |
| Number of Employees Aged Below 30 | persons | 268 |
| Number of Employees in Mainland China | persons | 856 |
| Number of Employees in Overseas | persons | 15 |
| Number of Female Employees | persons | 263 |
| Number of Full-time Employees | persons | 871 |
| Number of General Employees | persons | 617 |
| Number of Male Employees | persons | 608 |
| Number of Middle Management Employees | persons | 245 |
| Number of Senior Management Employees | persons | 9 |
| Number of Total Employees | persons | 871 |
| Percentage of Employees Aged 30-50 | percentage | 68.43 |
| Percentage of Employees Aged Above 50 | percentage | 0.8 |
| Percentage of Employees Aged Below 30 | percentage | 30.77 |
| Percentage of Employees in Mainland China | percentage | 98.28 |
| Percentage of Employees in Overseas | percentage | 1.72 |
| Percentage of Female Employees | percentage | 30.2 |
| Percentage of Full-time Employees | percentage | 100 |
| Percentage of Male Employees | percentage | 69.8 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | percentage | 6.36 |
| Turnover Rate of Employees Aged Below 30 | percentage | 24.08 |
| Turnover Rate of Employees in Mainland China | percentage | 12.74 |
| Turnover Rate of Female Employees | percentage | 18.32 |
| Turnover Rate of Male Employees | percentage | 10.06 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Percentage of Employees Trained | % | 96.27 |
| Percentage of Trained Female Employees | % | 94.3 |
| Percentage of Trained General Employees | % | 96.27 |
| Percentage of Trained Male Employees | % | 98.68 |
| Percentage of Trained Middle Management | % | 100 |
| Percentage of Trained Senior Management | % | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Average Training Hours (Female) | hours | 112.99 |
| Average Training Hours (General Employees) | hours | 106.82 |
| Average Training Hours (Male) | hours | 89.98 |
| Average Training Hours (Middle Management) | hours | 73.78 |
| Average Training Hours (Senior Management) | hours | 49 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Total Number of Customer Complaints | cases | 91414 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Coverage Rate of Ethical Standards and Anti-Corruption Training | percent | 100 |