2024 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Emissions of nitrogen oxides | kg | 2.11 | 35 | |
| Emissions of particulate matter | kg | 0.16 | 35 | |
| Emissions of sulphur oxides | kg | 0.032 | 35 | |
| Nitrogen oxides | kg | 2.18 | 2.11 | 116 |
| Particulate matter | kg | 0.16 | 0.16 | 116 |
| Sulfur oxides | kg | 0.034 | 0.032 | 116 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Greenhouse gas emissions intensity | tonnes of CO2e/m² | 0.036 | 18 | |
| Greenhouse gas emissions intensity (per million revenue) | tCO2e/millions of revenue and income | 0.39 | 0.46 | 116 |
| Greenhouse gas emissions per capita | tCO2e/person, tonnes CO2e/person | 0.37 | 0.66 | 35, 116 |
| Greenhouse gas emissions per unit area | tCO2e/sqm, tonnes CO2e/sqm | 0.041 | 0.036 | 35, 116 |
| Scope 1: Direct emissions | tCO2e | 6 | 5 | 116 |
| Scope 2 greenhouse gas emissions (mainly from purchased electricity) | tonnes CO2e | 445 | 35 | |
| Scope 2: Indirect energy emissions | tCO2e | 313 | 445 | 116 |
| Scope 3: Other indirect emissions | tCO2e | 24 | 28 | 116 |
| Total greenhouse gas emissions | tCO2e, tonnes CO2e | 342 | 478 | 35, 116 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Hazardous waste | ton | 0.32 | 0.14 | 116 |
| Hazardous waste generated | tonnes | 0.14 | 35 | |
| Hazardous waste generation per capita | kg/person | 0.35 | 0.19 | 116 |
| Per capita hazardous waste generated | kg/person | 0.19 | 35 | |
| Total wastewater discharge | cubic metres | 2705 | 35 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Amount of non-hazardous waste generated per capita | tons/person | 0.03 | 0.06 | 116 |
| Non-hazardous waste | ton | 31.07 | 40 | 116 |
| Non-hazardous waste generated | tonnes | 40 | 35 | |
| Non-hazardous waste generation intensity | tonnes/person | 0.06 | 18 | |
| Non-hazardous waste recycling amount | ton | 0.3 | 0.45 | 116 |
| Per capita non-hazardous waste generated | tonnes/person | 0.06 | 35 | |
| Recycled paper accounts for procurement | 100% | 36 | ||
| Recycled paper procurement rate | percent | 100 | 20 | |
| Wastewater discharge per unit area | m3/sqm, m³/sqm | 0.05 | 0.21 | 35, 116 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Carbon emissions avoidance due to the elimination of offline transportation by the online supply chain finance process | tonnes of carbon dioxide equivalent | 14000 | 18 |
| Carbon emissions avoided in paperless supply chain finance process | tonnes of carbon dioxide equivalent | 7000 | 20 |
| Carbon emissions avoided in supply chain finance process (transportation) | tonnes of carbon dioxide equivalent | 14000 | 20 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Hazardous waste recycling amount | ton | 0.24 | 0.03 | 116 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Electricity | MWh | 549 | 830 | 117 |
| Energy consumption (electricity) | MWh | 830 | 35 | |
| Energy consumption (petrol) | Liter | 2200 | 35 | |
| Energy consumption intensity | MWh/m² | 0.06 | 18 | |
| Energy consumption per capita | MWh/person | 0.62 | 1.17 | 117 |
| Energy consumption per unit area | MWh/sqm | 0.07 | 0.06 | 35, 117 |
| Gasoline | MWh | 21 | 19 | 117 |
| Total energy consumption | MWh | 570 | 849 | 35, 117 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Total water consumption | cubic meters | 2847 | 35 | |
| Wastewater discharge | m³ | 437.3 | 2705 | 116 |
| Wastewater discharge per capita | m³/person | 0.48 | 3.73 | 116 |
| Water consumption intensity | m³/m² | 0.22 | 18 | |
| Water consumption per capita | m³/person | 3.74 | 3.92 | 117 |
| Water consumption per unit area | m3/sqm, m³/sqm | 0.38 | 0.22 | 35, 117 |
| Water resources | m³ | 3174 | 2847 | 117 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Office equipment procurement with energy labels | percent | 100 | 20 |
| Water equipment procurement with water efficiency labels | percent | 100 | 20 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Procurement of water equipment with water efficiency labels | 100% | 36 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Purchased office equipment with energy labels | 100% | 36 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Male-to-female ratio | 1:0.83 | 18 | ||
| Number of employees - Hong Kong, China | person | 8 | 8 | 118 |
| Number of employees - Mainland China | person | 901 | 712 | 118 |
| Number of employees - Other Countries | person | 1 | 118 | |
| Number of employees - Singapore | person | 5 | 5 | 118 |
| Number of employees aged 18-25 | person | 71 | 44 | 118 |
| Number of employees aged 26-35 | person | 662 | 501 | 118 |
| Number of employees aged 36-45 | person | 156 | 160 | 118 |
| Number of employees aged 46-55 | person | 20 | 16 | 118 |
| Number of employees aged >56 | person | 5 | 5 | 118 |
| Number of female employees | person | 390 | 331 | 118 |
| Number of female employees in management | person | 43 | 33 | 118 |
| Number of general employees | person | 771 | 606 | 118 |
| Number of junior managers | person | 85 | 72 | 118 |
| Number of male employees | person | 524 | 395 | 118 |
| Number of male employees in management | person | 100 | 87 | 118 |
| Number of mid-level managers | person | 45 | 38 | 118 |
| Number of senior management | person | 13 | 10 | 118 |
| Percentage of female employees in middle management | % | 38 | 18 | |
| Proportion of non-executive directors | % | 63 | 18 | |
| Ratio of male and female remuneration for middle managers | 1:1 | 18 | ||
| Total number of employees | person | 914 | 726 | 118 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Employee turnover rate - Female | % | 22.82 | 39.58 | 120 |
| Employee turnover rate - General employees | % | 22.7 | 47.19 | 120 |
| Employee turnover rate - Hong Kong, China | % | 37.5 | 25 | 120 |
| Employee turnover rate - Junior managers | % | 8.24 | 63.89 | 120 |
| Employee turnover rate - Mainland China | % | 20.2 | 48.6 | 120 |
| Employee turnover rate - Male | % | 18.7 | 55.7 | 120 |
| Employee turnover rate - Mid-level managers | % | 6.67 | 38.47 | 120 |
| Employee turnover rate - Senior management | % | 15.38 | 40 | 120 |
| Employee turnover rate - Singapore | % | 40 | 60 | 120 |
| Employee turnover rate age 18-25 | % | 25.35 | 34.09 | 120 |
| Employee turnover rate age 26-35 | % | 21.45 | 49.1 | 120 |
| Employee turnover rate age 36-45 | % | 12.18 | 48.13 | 120 |
| Employee turnover rate age 46-55 | % | 30 | 81.25 | 120 |
| Employee turnover rate age >56 | % | 40 | 120 | |
| Total employee turnover rate | % | 20.46 | 48.35 | 120 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Percentage of employees trained | % | 100 | 100 | 122 |
| Percentage of employees trained (Female) | % | 100 | 100 | 122 |
| Percentage of employees trained (General employees) | % | 100 | 100 | 122 |
| Percentage of employees trained (Junior managers) | % | 100 | 100 | 122 |
| Percentage of employees trained (Male) | % | 100 | 100 | 122 |
| Percentage of employees trained (Mid-level managers) | % | 100 | 100 | 122 |
| Percentage of employees trained (Senior management) | % | 100 | 100 | 122 |
| Percentage of trainees | % | 100 | 18 | |
| The total number of employees trained | person-time | 15475 | 21682 | 121 |
| The total number of employees trained - Female | person-time | 6603 | 10191 | 121 |
| The total number of employees trained - General employees | person-time | 13054 | 18435 | 121 |
| The total number of employees trained - Junior managers | person-time | 1439 | 1944 | 121 |
| The total number of employees trained - Male | person-time | 8872 | 11491 | 121 |
| The total number of employees trained - Mid-level managers | person-time | 762 | 1093 | 121 |
| The total number of employees trained - Senior management | person-time | 220 | 210 | 121 |
| Total number of trainees | person-time | 21682 | 60 | |
| Training coverage rate | % | 100 | 60 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Average number of training hours per employee | hours/person | 18.4 | 43.6 | 122 |
| Average number of training hours per employee (Female) | hours/person | 18.5 | 43.9 | 122 |
| Average number of training hours per employee (General employees) | hours/person | 18.4 | 38.3 | 122 |
| Average number of training hours per employee (Junior managers) | hours/person | 27.2 | 48.4 | 122 |
| Average number of training hours per employee (Male) | hours/person | 18.2 | 43.3 | 122 |
| Average number of training hours per employee (Mid-level managers) | hours/person | 25 | 46.2 | 122 |
| Average number of training hours per employee (Senior management) | hours/person | 17.3 | 38.5 | 122 |
| Average number of training hours per employee by gender: Female | hours/person | 43.9 | 60 | |
| Average number of training hours per employee by gender: Male | hours/person | 43.3 | 60 | |
| Average training hours per employee by employment category: General staff | hours/person | 38.3 | 60 | |
| Average training hours per employee by employment category: Junior management | hours/person | 48.4 | 60 | |
| Average training hours per employee by employment category: Middle management | hours/person | 46.2 | 60 | |
| Average training hours per employee by employment category: Senior management | hours/person | 38.5 | 60 | |
| Average training hours per person | hours | 43.6 | 60 | |
| The total number of hours of training received by the employee | hour | 16775 | 31634 | 121 |
| The total number of hours of training received by the employee - Female | hour | 7225 | 14531 | 121 |
| The total number of hours of training received by the employee - General employees | hour | 13111 | 17150 | 121 |
| The total number of hours of training received by the employee - Junior managers | hour | 2312 | 3485 | 121 |
| The total number of hours of training received by the employee - Male | hour | 9550 | 17104 | 121 |
| The total number of hours of training received by the employee - Mid-level managers | hour | 1127 | 1756 | 121 |
| The total number of hours of training received by the employee - Senior management | hour | 225 | 385 | 121 |
| Total number of training hours | hours | 31634 | 60 | |
| Training hours per person | hours | 43.6 | 18 |
Number of suppliers by geographical region.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| SMEs cumulatively served over | 330000 | 18 | ||
| Total number of suppliers | unit | 703 | 792 | 122 |
| Total number of suppliers (Europe and North America) | unit | 10 | 8 | 122 |
| Total number of suppliers (Hong Kong, China) | unit | 42 | 41 | 122 |
| Total number of suppliers (Mainland China) | unit | 639 | 724 | 122 |
| Total number of suppliers (Other regions) | unit | 12 | 19 | 122 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Supplier audit rate | percent | 100 | 20 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Assets related to sustainable supply chain | Billion RMB | 37.1 | 18 |
| Carbon emission avoidance volume by the paperless ABS cloud of the supply chain finance process | tonnes of carbon dioxide equivalent | 7000 | 18 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Annual business system availability | percent | 99.98 | 20 |
| Complex customer issue resolution rate within 48 hours | percent | 96 | 20 |
| Customer feedback resolution rate within 24 hours | percent | 99 | 20 |
| Customer satisfaction rate | percent | 99 | 20 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Accumulated patent applications | patents | 602 | 18 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Follow-up rate of reported incidents | % | 100 | 18 |
| Follow-up rate of reported incidents (anti-corruption) | percent | 100 | 20 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Attendance of employee compliance and anti-corruption training | percent | 100 | 20 |
| Business ethics and anti-corruption training rate | % | 100 | 18 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Volunteer work | hour | 32 | 122 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Community donations | RMB | 50000 | 18 | |
| Donation | RMB | 2172 | 50000 | 122 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 0.16 | 0.16 |
| NOₓ Emissions | kg | 2.18 | 2.11 |
| SOₓ Emissions | kg | 0.034 | 0.032 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 6 | 5 |
| Indirect Energy Emissions (Scope 2) | tCO2e | 313 | 445 |
| Total GHG Emissions | tCO2e | 342 | 478 |
| Total GHG Emissions Intensity (By Area) | tCO2e/sqm | 0.041 | 0.036 |
| Total GHG Emissions Intensity (By Employee) | tCO2e/person | 0.37 | 0.66 |
| Total GHG Emissions Intensity (By Revenue) | tCO2e/millions of revenue and income | 0.39 | 0.46 |
| Total Other Indirect Energy Emissions (Scope 3) | tCO2e | 24 | 28 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Total Hazardous Waste | ton | 0.32 | 0.14 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Non-Hazardous Waste Recycled | ton | 0.3 | 0.45 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| GHG Emissions Reduction Compared to Last Year | tonnes of carbon dioxide equivalent | 21000 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Hazardous Waste Intensity Reduction Percentage Compared to Last Year | % | 87.5 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Energy Consumption Intensity (By Area) | MWh/sqm | 0.07 | 0.06 |
| Energy Consumption Intensity (By Employee) | MWh/person | 0.62 | 1.17 |
| Gasoline Consumption | MWh | 21 | 19 |
| Purchased Electricity | MWh | 549 | 830 |
| Total Energy Consumption | MWh | 570 | 849 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Total Wastewater Discharge | m³ | 437.3 | 2705 |
| Water Consumption | cubic meters | 2847 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Number of Employees Aged 30-50 | person | 818 | 661 |
| Number of Employees Aged Above 50 | person | 25 | 21 |
| Number of Employees Aged Below 30 | person | 71 | 44 |
| Number of Employees in Hong Kong | person | 8 | 8 |
| Number of Employees in Hong Kong and Mainland China | person | 909 | 720 |
| Number of Employees in Mainland China | person | 901 | 712 |
| Number of Employees in Overseas | person | 5 | 6 |
| Number of Employees in Singapore | person | 5 | 5 |
| Number of Female Employees | person | 390 | 331 |
| Number of General Employees | person | 771 | 606 |
| Number of Junior Management Employees | person | 85 | 72 |
| Number of Male Employees | person | 524 | 395 |
| Number of Middle Management Employees | person | 45 | 38 |
| Number of Middle Management Employees (Female) | person | 43 | 33 |
| Number of Middle Management Employees (Male) | person | 100 | 87 |
| Number of Senior Management Employees | person | 13 | 10 |
| Number of Total Employees | person | 914 | 726 |
| Percentage of Employees Aged 30-50 | % | 89.53 | 91.08 |
| Percentage of Employees Aged Above 50 | % | 2.73 | 2.89 |
| Percentage of Employees Aged Below 30 | % | 7.77 | 6.06 |
| Percentage of Employees in Hong Kong | % | 0.88 | 1.1 |
| Percentage of Employees in Hong Kong and Mainland China | % | 99.45 | 99.17 |
| Percentage of Employees in Mainland China | % | 98.57 | 98.07 |
| Percentage of Employees in Overseas | % | 0.55 | 0.83 |
| Percentage of Employees in Singapore | % | 0.55 | 0.69 |
| Percentage of Female Employees | % | 42.67 | 45.55 |
| Percentage of Male Employees | % | 57.33 | 54.45 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 16.815 | 48.115 |
| Turnover Rate of Employees Aged Above 50 | % | 35 | 40.625 |
| Turnover Rate of Employees Aged Below 30 | % | 25.35 | 34.09 |
| Turnover Rate of Employees in Hong Kong | % | 37.5 | 25 |
| Turnover Rate of Employees in Mainland China | % | 20.2 | 48.6 |
| Turnover Rate of Employees in Singapore | % | 40 | 60 |
| Turnover Rate of Female Employees | % | 22.82 | 39.58 |
| Turnover Rate of General Employees | % | 22.7 | 47.19 |
| Turnover Rate of Junior Management Employees | % | 8.24 | 63.89 |
| Turnover Rate of Male Employees | % | 18.7 | 55.7 |
| Turnover Rate of Middle Management Employees | % | 6.67 | 38.47 |
| Turnover Rate of Senior Management Employees | % | 15.38 | 40 |
| Turnover Rate of Total Employees | % | 20.46 | 48.35 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Percentage of Employees Trained | % | 100 | 100 |
| Percentage of Trained Female Employees | % | 100 | 100 |
| Percentage of Trained General Employees | % | 100 | 100 |
| Percentage of Trained Junior Managers | % | 100 | 100 |
| Percentage of Trained Male Employees | % | 100 | 100 |
| Percentage of Trained Middle Management | % | 100 | 100 |
| Percentage of Trained Senior Management | % | 100 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Average Training Hours (Female) | hours/person | 18.5 | 43.9 |
| Average Training Hours (General Employees) | hours/person | 18.4 | 38.3 |
| Average Training Hours (General Staff) | hours/person | 18.4 | 38.3 |
| Average Training Hours (Male) | hours/person | 18.2 | 43.3 |
| Average Training Hours (Middle Management) | hours/person | 25 | 46.2 |
| Average Training Hours (Senior Management) | hours/person | 17.3 | 38.5 |
| Average Training Hours per Employee | hours/person | 18.4 | 43.6 |
| Total Training Hours | hour | 16775 | 31634 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Number of Suppliers in Hong Kong | unit | 42 | 41 |
| Number of Suppliers in Mainland China | unit | 639 | 724 |
| Number of Suppliers in Overseas | unit | 10 | 8 |
| Number of Total Suppliers | unit | 703 | 792 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Complaints Handling Rate | percent | 99 |
| Satisfaction Rate of Customer Complaint Handling | percent | 99 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Accumulative Number of Patent Applications | patents | 602 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Coverage Rate of Ethical Standards and Anti-Corruption Training | percent | 100 |
| Coverage of Anti-corruption Training for Employees | percent | 100 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Total Public Welfare Donations | RMB | 2172 | 100000 |