2024 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Nitrogen oxides (NOx) emission | kg | 2025.99 | 82 |
| Particulate matter (PM) emission | kg | 190.53 | 82 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Direct (Scope 1) GHG emission | tCO2e | 118426.46 | 63, 82 |
| GHG emission per unit of operating revenue | tCO2e/RMB1 million | 22.14 | 63, 82 |
| Indirect (Scope 2) GHG emission | tCO2e | 827980.77 | 63, 82 |
| Intensity of direct (Scope 1) GHG emission | tCO2e/RMB1 million | 2.77 | 63, 82 |
| Intensity of indirect (Scope 2) GHG emission | tCO2e/RMB1 million | 19.37 | 63, 82 |
| Total GHG emission (Scope 1 and 2) | tCO2e | 946407.23 | 63, 82 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Average waste generated per restaurant | Ton/number of restaurants | 181.88 | 82 |
| Non-hazardous waste generated - Recyclable waste generated | Ton | 19312.95 | 82 |
| Non-hazardous waste generated - Unrecyclable kitchen waste generated | Ton | 175703.57 | 82 |
| Non-hazardous waste generated - Waste cooking oil generated | Ton | 51427.72 | 82 |
| Non-hazardous waste generated per unit of operating revenue | Ton/RMB1 million | 5.76 | 82 |
| Total non-hazardous waste generated | Ton | 246444.23 | 82 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2025 | Report Pages |
|---|---|---|---|
| Average waste generated per restaurant reduction compared with 2018 | % | -10 | 64 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Average electricity consumption per restaurant | kWh/number of restaurants | 1139320.68 | 82 |
| Comprehensive energy consumption per unit of operating revenue | kWh/RMB1 million | 49819.16 | 82 |
| Electricity consumption per unit of operating revenue | kWh/RMB1 million | 36107.84 | 82 |
| Natural gas consumption | m³ | 54170545 | 82 |
| Natural gas consumption per unit of operating revenue | m³/RMB1 million | 1267.01 | 82 |
| Total comprehensive energy consumption | kWh | 213002672.82 | 82 |
| Total electricity consumption | kWh | 1543779525.15 | 82 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Total water consumption | m³ | 22559529.94 | 82 |
| Water consumption per unit of operating revenue | m³/RMB1 million | 528.49 | 82 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2025 | Report Pages |
|---|---|---|---|
| Average electricity consumption per restaurant reduction compared with 2018 | % | -10 | 64 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2025 | Report Pages |
|---|---|---|---|
| Water consumption per unit of operating revenue reduction compared with 2018 | % | -5 | 64 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Package material usage - Carton | Ton | 0.41 | 82 |
| Package material usage - Disposable tableware | Ton | 758.98 | 82 |
| Package material usage - Drinking cup | Ton | 707.71 | 82 |
| Package material usage - Drinking straw | Ton | 265.13 | 82 |
| Package material usage - Meal box | Ton | 2502.44 | 82 |
| Package material usage - Packing bag | Ton | 4884.88 | 82 |
| Package material usage - Ziplock bag | Ton | 950.53 | 82 |
| Package material usage per unit of operating revenue | Ton/RMB1 million | 0.24 | 82 |
| Total package material usage | Ton | 10070.08 | 82 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Employees with disabilities | Person | 262 | 83 |
| Number of directors | Person | 12 | 84 |
| Number of employees aged 30 and below | 77963 | 49 | |
| Number of employees aged 31 to 44 | 40840 | 49 | |
| Number of employees aged 45 and above | 18375 | 49 | |
| Number of employees by age group - Aged 30 and below | Person | 77963 | 83 |
| Number of employees by age group - Aged 31 to 44 | Person | 40840 | 83 |
| Number of employees by age group - Aged 45 and above | Person | 18375 | 83 |
| Number of employees by employee category - Headquarters functional staff | Person | 2708 | 83 |
| Number of employees by employee category - Restaurant employees | Person | 133194 | 83 |
| Number of employees by employee category - Restaurant managers | Person | 1276 | 83 |
| Number of employees by employment type - Full-time | Person | 80337 | 83 |
| Number of employees by employment type - Part-time | Person | 56841 | 83 |
| Number of employees by gender - Female | Person | 73293 | 83 |
| Number of employees by gender - Male | Person | 63885 | 83 |
| Number of employees by geographical region - Hong Kong, Macau and Taiwan regions | Person | 2571 | 83 |
| Number of employees by geographical region - Mainland China | Person | 134582 | 83 |
| Number of employees by geographical region - Overseas regions | Person | 25 | 83 |
| Number of employees with disabilities | 262 | 49 | |
| Number of female directors | Person | 2 | 84 |
| Number of female employees | 73293 | 49 | |
| Number of full-time employees | 80337 | 49 | |
| Number of headquarters functional staff | 1276 | 49 | |
| Number of male employees | 63885 | 49 | |
| Number of part-time employees | 56841 | 49 | |
| Number of restaurant employees | 133194 | 49 | |
| Number of restaurant managers | 2708 | 49 | |
| Number of sexual harassment reports received and resolved | 1 | 49 | |
| Operating revenue | RMB10000 | 4275468.7 | 84 |
| Percentage of employees aged 30 and below | % | 57 | 49 |
| Percentage of employees aged 31 to 44 | % | 30 | 49 |
| Percentage of employees aged 45 and above | % | 13 | 49 |
| Percentage of female employees | % | 53.4 | 49 |
| Percentage of full-time employees | % | 59 | 49 |
| Percentage of headquarters functional staff | % | 1 | 49 |
| Percentage of male employees | % | 47 | 49 |
| Percentage of part-time employees | % | 41 | 49 |
| Percentage of restaurant employees | % | 97 | 49 |
| Percentage of restaurant managers | % | 2 | 49 |
| Total number of employees | Person | 137178 | 83 |
| Total number of existing self-operated restaurants in the Greater China regions during the reporting period | Unit | 1355 | 84 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Employee turnover rate | % | 67 | 83 |
| Turnover rate by age group - Aged 30 and below | % | 75 | 83 |
| Turnover rate by age group - Aged 31 to 44 | % | 45 | 83 |
| Turnover rate by age group - Aged 45 and above | % | 38 | 83 |
| Turnover rate by gender - Female | % | 66 | 83 |
| Turnover rate by gender - Male | % | 68 | 83 |
| Turnover rate by geographical region - Hong Kong, Macau and Taiwan regions | % | 45 | 83 |
| Turnover rate by geographical region - Mainland China | % | 67 | 83 |
| Turnover rate by geographical region - Overseas regions | % | 11 | 83 |
| Turnover rate of employees with disabilities | % | 20 | 83 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Percentage of work-related fatalities in FY 2022 | % | 0.0034 | 83 | ||
| Percentage of work-related fatalities in FY 2023 | % | 0.0007 | 83 | ||
| Percentage of work-related fatalities in FY 2024 | % | 0.0007 | 83 | ||
| Work-related fatalities in FY 2022 | Person | 4 | 83 | ||
| Work-related fatalities in FY 2023 | Person | 1 | 83 | ||
| Work-related fatalities in FY 2024 | Person | 1 | 83 |
Lost days due to work injury.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Lost days due to work injury in FY 2024 | Day | 44 | 83 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Certificate holding rate of principal persons in charge and safety management staff | % | 100 | 56 |
| Coverage rate of safety training and education | % | 100 | 56 |
| Cumulative number of offline safety training participants | 526 | 56 | |
| Number of employees passing backup security staff certification | 921 | 56 | |
| Number of fire drill participants | 117000 | 56 | |
| Number of fire drills conducted | 2700 | 56 | |
| Number of offline safety training sessions | 15 | 56 | |
| Number of participants in safety examination | 60074 | 56 | |
| Participation rate of employee safety training and education | % | 100 | 56 |
| Passing rate of safety examination | % | 90.93 | 56 |
| Qualified certificate rate for special operators | % | 100 | 56 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of online live broadcasts of safety training | 23 | 56 | |
| Participation rate of training on new laws and regulations for related staff | % | 100 | 56 |
| Participation rate of training on risk recognition and control | % | 100 | 56 |
| Percentage of employees trained by employee category: Headquarters functional staff | % | 2 | 84 |
| Percentage of employees trained by employee category: Restaurant employees | % | 97 | 84 |
| Percentage of employees trained by employee category: Restaurant managers | % | 1 | 84 |
| Percentage of employees trained by gender: Female | % | 53 | 84 |
| Percentage of employees trained by gender: Male | % | 47 | 84 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Average training hours by employee category: Headquarters functional staff | Hour | 11.67 | 84 |
| Average training hours by employee category: Restaurant managers | Hour | 44.62 | 84 |
| Average training hours by gender: Female | Hour | 271.97 | 84 |
| Average training hours by gender: Male | Hour | 319.03 | 84 |
| Minimum safety training hours for new employees | hours | 24 | 56 |
Number of suppliers by geographical region.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of suppliers by geographical region (excluding overseas regions): Hong Kong, Macau and Taiwan regions | Unit | 324 | 84 |
| Number of suppliers by geographical region (excluding overseas regions): Mainland China | Unit | 1746 | 84 |
| Total number of suppliers (excluding overseas regions) | Unit | 2070 | 84 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Total products sold or shipped subject to recalls for safety and health reasons | Ton | 434 | 84 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Complaint resolution rate | % | 100 | 84 |
| Number of products and service related complaints received | Case | 102312 | 84 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of employee participating in anti-corruption training | Person time | 610827 | 81 |
| Number of management participating in anti-corruption training | Person time | 22364 | 81 |
| Percentage of management in special training on anti-corruption and anti-bribery | 3.53% | 81 | |
| Total number of participants in anti-corruption training | Person time | 633191 | 81 |
| Year-on-year increase in participants in special training on anti-corruption and anti-bribery | 24.21% | 81 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Charitable donation amount | RMB10000 | 552.3 | 84 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 190.53 |
| NOₓ Emissions | kg | 2025.99 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 118426.46 |
| Indirect Energy Emissions (Scope 2) | tCO2e | 827980.77 |
| Scope 1 GHG Emissions Intensity (By Revenue) | tCO2e/RMB1 million | 2.77 |
| Scope 2 GHG Emissions Intensity (By Revenue) | tCO2e/RMB1 million | 19.37 |
| Total GHG Emissions | tCO2e | 946407.23 |
| Total GHG Emissions Intensity (By Revenue) | tCO2e/RMB1 million | 22.14 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Non-Hazardous Waste (Kitchen Waste) | Ton | 175703.57 |
| Non-Hazardous Waste Recycled | Ton | 19312.95 |
| Total Non-Hazardous Waste Intensity (By Revenue) | Ton/RMB1 million | 5.76 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2025 |
|---|---|---|
| Non-Hazardous Waste Intensity Reduction Percentage Compared to Last Year | % | -10 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Comprehensive Energy Consumption Intensity (By Revenue) | kWh/RMB1 million | 49819.16 |
| Natural Gas Consumption | m³ | 1267.01 |
| Purchased Electricity | kWh | 1543779525.15 |
| Total Electricity Consumption Intensity (By Revenue) | kWh/RMB1 million | 36107.84 |
| Total Energy Consumption | kWh | 213002672.82 |
| Total Indirect Energy Consumption | kWh | 1543779525.15 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Water Consumption | m³ | 22559529.94 |
| Water Consumption Intensity (By Revenue) | m³/RMB1 million | 528.49 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2025 |
|---|---|---|
| Electricity Usage Reduction Percentage Compared to Last Year | % | -10 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Packaging Material Intensity (By Revenue) | Ton/RMB1 million | 0.24 |
| Packaging Materials Consumed | Ton | 10070.08 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Employees Aged Below 30 | Person | 77963 |
| Number of Employees in Hong Kong and Mainland China | Person | 137153 |
| Number of Employees in Mainland China | Person | 134582 |
| Number of Employees in Overseas | Person | 25 |
| Number of Female Employees | Person | 73293 |
| Number of Full-time Employees | Person | 80337 |
| Number of Male Employees | Person | 63885 |
| Number of Part-time Employees | Person | 56841 |
| Number of Total Employees | Person | 137178 |
| Percentage of Employees Aged 30-50 | % | 30 |
| Percentage of Employees Aged Above 50 | % | 13 |
| Percentage of Employees Aged Below 30 | % | 57 |
| Percentage of Female Employees | % | 53.4 |
| Percentage of Full-time Employees | % | 59 |
| Percentage of Male Employees | % | 47 |
| Percentage of Part-time Employees | % | 41 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Turnover Rate of Employees Aged Below 30 | % | 75 |
| Turnover Rate of Employees in Hong Kong and Mainland China | % | 45 |
| Turnover Rate of Employees in Mainland China | % | 67 |
| Turnover Rate of Employees in Overseas | % | 11 |
| Turnover Rate of Female Employees | % | 66 |
| Turnover Rate of Male Employees | % | 68 |
| Turnover Rate of Total Employees | % | 67 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Fatalities Rate of the Last 3 Years | % | 0.0016 | ||
| Number of Fatalities of the Last 3 Years | Person | 6 | ||
| Number of Work-related Fatalities | Person | 4 | 1 | 1 |
| Work-related Fatalities Rate | % | 0.0034 | 0.0007 | 0.0007 |
Lost days due to work injury.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Lost Days Due to Work-related Injuries | Day | 44 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of People Receiving Training on Work Safety | 526 | |
| Number of Production Safety Emergency Drills | 2700 | |
| Participation Rate of Safety Training | % | 100 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Percentage of Trained Female Employees | % | 53 |
| Percentage of Trained Male Employees | % | 47 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Average Training Hours (Female) | Hour | 271.97 |
| Average Training Hours (Male) | Hour | 319.03 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Suppliers in Hong Kong | Unit | 324 |
| Number of Suppliers in Mainland China | Unit | 1746 |
| Number of Total Suppliers | Unit | 2070 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Recalled Products for Safety and Health Reasons | Ton | 434 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Products and Service Related Complaints | Case | 102312 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Anti-corruption Training Coverage among Directors and Management | % | 3.53 |
| Number of Attendance for Anti-corruption Training | Person time | 633191 |
| Number of Directors and Management Attendance for Anti-corruption Training | Person time | 22364 |
| Number of General Employees Attendance for Anti-corruption Training | Person time | 610827 |
| Number of People Participated in Ethical Standards and Anti-corruption Training | Person time | 633191 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Total Cash Donations | RMB10000 | 552.3 |
| Total Public Welfare Donations | RMB10000 | 552.3 |
| Total Social Investment | RMB10000 | 552.3 |