Environmental, Social and Governance Report 2024
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Air pollutant emissions intensity | Kg/RMB 100 million | 0.42 | 0.46 | 0.39 | 9, 70 |
| NOx emissions | Kg | 13.23 | 15.52 | 14.82 | 70 |
| Nitrogen Oxides (NOx) Emission Intensity | Kg/RMB 100 million | 0.38 | 64 | ||
| Nitrogen Oxides (NOx) Emissions | Kg | 14.82 | 64 | ||
| Particulate Matter (PM) Emission Intensity | Kg/RMB 100 million | 0.01 | 64 | ||
| Particulate Matter (PM) Emissions | Kg | 0.56 | 64 | ||
| Suspended particulate matter (PM) emissions | Kg | 0.74 | 0.87 | 0.56 | 70 |
| Total Exhaust Emissions | Kg | 15.38 | 64 | ||
| Total air pollutant emissions | Kg | 13.97 | 16.39 | 15.38 | 9, 70 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Exhaust Emission Intensity | Kg/RMB 100 million | 0.39 | 64 | ||
| GHG emissions intensity | Ton of carbon dioxide equivalent/RMB 100 million | 35.02 | 22.55 | 26.58 | 70 |
| Greenhouse Gas Emission Intensity | Ton of carbon dioxide equivalent/RMB 100 million | 26.58 | 60 | ||
| Scope 1 Emissions | Tons of carbon dioxide equivalent | 50.74 | 60 | ||
| Scope 1 emissions | Ton of carbon dioxide equivalent | 77.1 | 80.13 | 50.74 | 70 |
| Scope 2 Emissions | Tons of carbon dioxide equivalent | 794.93 | 60 | ||
| Scope 2 emissions | Ton of carbon dioxide equivalent | 1015.3 | 725.04 | 794.93 | 70 |
| Scope 3 Emissions | Tons of carbon dioxide equivalent | 198.72 | 60 | ||
| Scope 3 emissions | Ton of carbon dioxide equivalent | / | / | 198.72 | 70 |
| Total Emissions (Scope 1 + Scope 2 + Scope 3) | Tons of carbon dioxide equivalent | 1044.39 | 60 | ||
| Total GHG emissions | Ton of carbon dioxide equivalent | 1092.4 | 805.17 | 1044.39 | 70 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Hazardous waste emissions | Ton | 0.31 | 70 | ||
| Total Waste Emissions | Ton | 76.87 | 65 | ||
| Total waste emissions | Ton | 1.41 | 67.53 | 76.87 | 70 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Non-hazardous Waste Emissions | Ton | 76.87 | 65 | ||
| Non-hazardous waste emissions | Ton | 1.1 | 67.53 | 76.87 | 70 |
| Waste Emission Intensity | Ton/RMB 100 million | 1.96 | 65 | ||
| Waste emissions intensity | Ton/RMB100 million | 0.05 | 1.89 | 1.96 | 70 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Electricity | kWh | 1288265 | 1271334 | 1281118 | 9, 70 |
| Electricity Consumption | kWh | 1281118 | 62 | ||
| Electricity Consumption Intensity | kWh/RMB million | 326.01 | 62 | ||
| Electricity intensity | kWh/RMB million | 413 | 356.17 | 326.01 | 9, 70 |
| Gasoline | Liter, Liters | 28454 | 35277 | 22906 | 9, 70 |
| Gasoline Consumption | Liters | 22906 | 62 | ||
| Gasoline Consumption Intensity | Liter/RMB million | 5.83 | 62 | ||
| Gasoline intensity | Liter/RMB million | 9.1 | 9.88 | 5.83 | 9, 70 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Tap water | Ton, Tons | 6467 | 6763 | 6832 | 9, 70 |
| Tap water intensity | Ton/RMB million | 2.1 | 1.89 | 1.74 | 9, 70 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Total packaging materials for finished products | Ton | N/A | N/A | N/A | 70 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Employee age group distribution - 31–40 | % | 47.47 | 40 | ||
| Employee age group distribution - ≤ 30 | % | 42.87 | 40 | ||
| Employee age group distribution - ≥ 41 | % | 9.66 | 40 | ||
| Employee gender distribution - Female | % | 50.8 | 40 | ||
| Employee gender distribution - Male | % | 49.2 | 40 | ||
| Employee geographical distribution - Chinese mainland | % | 96.32 | 40 | ||
| Employee geographical distribution - Hong Kong, Macao and Taiwan regions of China | % | 3.68 | 40 | ||
| Employees aged 31–40 | % | 42.1 | 45.2 | 47.47 | 70 |
| Employees aged ≤30 | % | 50.7 | 46.6 | 42.87 | 70 |
| Employees aged ≥41 | % | 7.2 | 8.2 | 9.66 | 70 |
| Employees with Junior college or under | % | / | 17.8 | 20 | 70 |
| Employees with Master or PhD | % | / | 17.5 | 17.13 | 70 |
| Employees with Undergraduate degree | % | / | 64.7 | 62.87 | 70 |
| Female employees | % | 48 | 47.9 | 50.8 | 70 |
| Full-time employees | % | 100 | 100 | 100 | 70 |
| Full-time employees (percentage) | % | 100 | 40 | ||
| General | % | 73.5 | 76.6 | 78.83 | 71 |
| Male employees | % | 52 | 52.1 | 49.2 | 70 |
| Total employees | Person, Persons | 762 | 856 | 870 | 9, 70 |
| Total number of employees | Persons | 870 | 40 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover rate | % | 23 | 24.4 | 25.45 | 40, 71 |
| Employee turnover rate by age group - 31–40 | % | 25.05 | 40 | ||
| Employee turnover rate by age group - ≤ 30 | % | 27.71 | 40 | ||
| Employee turnover rate by age group - ≥ 41 | % | 16 | 40 | ||
| Employee turnover rate by age group 31–40 | % | 15.3 | 17.1 | 25.05 | 71 |
| Employee turnover rate by age group ≤30 | % | 29.4 | 31.6 | 27.71 | 71 |
| Employee turnover rate by age group ≥41 | % | 12.7 | 14.6 | 16 | 71 |
| Employee turnover rate by gender - Female | % | 23.1 | 23.9 | 22.46 | 40, 71 |
| Employee turnover rate by gender - Male | % | 22.8 | 24.8 | 28.31 | 40, 71 |
| Employee turnover rate by geographical region - Chinese Mainland | % | 97.3 | 25.78 | 71 | |
| Employee turnover rate by geographical region - Chinese mainland | % | 25.78 | 40 | ||
| Employee turnover rate by geographical region - Hong Kong, Macao and Taiwan of China | % | 17.9 | 3.68 | 71 | |
| Employee turnover rate by geographical region - Hong Kong, Macao and Taiwan regions of China | % | 15.79 | 40 |
Lost days due to work injury.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Lost days due to work-related injury | Day | 123 | 71 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Employee education background - Junior college or under | % | 17.13 | 40 | ||
| Employee education background - Master, Bachelor or PhD | % | 62.87 | 40 | ||
| Total trained employees | Session | 1450 | 5553 | 3656 | 71 |
| Trained employees by category - Middle | % | 13 | 19.8 | 19.45 | 71 |
| Trained employees by category - Senior | % | 13.5 | 3.6 | 1.72 | 71 |
| Trained employees by gender - Female | % | 52 | 47.9 | 44.78 | 71 |
| Trained employees by gender - Male | % | 48 | 52.1 | 55.22 | 71 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Average training hours per employee | Hour | 3.4 | 5.8 | 2.63 | 71 |
| Average training hours per employee by category - General | Hour | 2.2 | 4.6 | 3.13 | 71 |
| Average training hours per employee by category - Middle | Hour | 1.4 | 8.5 | 6.6 | 71 |
| Average training hours per employee by category - Senior | Hour | 11.7 | 9.6 | 3.15 | 71 |
| Average training hours per employee by gender - Female | Hour | 3.4 | 5.4 | 3.22 | 71 |
| Average training hours per employee by gender - Male | Hour | 3.4 | 6.1 | 4.17 | 71 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Suppliers by geographical region - Central China | % | 2.7 | 3.1 | 4.72 | 71 |
| Suppliers by geographical region - East China | % | 56.8 | 52.7 | 50.88 | 71 |
| Suppliers by geographical region - Hong Kong, Macao and Taiwan regions of China | % | 1.8 | 0.1 | 71 | |
| Suppliers by geographical region - North China | % | 18.6 | 16.6 | 16.22 | 71 |
| Suppliers by geographical region - Northeast China | % | 0.4 | 0.59 | 71 | |
| Suppliers by geographical region - Northwest China | % | 1.3 | 2.07 | 71 | |
| Suppliers by geographical region - Overseas | % | 0.1 | 0.3 | 71 | |
| Suppliers by geographical region - South China | % | 14 | 19.4 | 17.7 | 71 |
| Suppliers by geographical region - Southwest China | % | 6.1 | 6.2 | 7.52 | 71 |
| Total suppliers | Company | 706 | 742 | 678 | 71 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Percentage of products sold or shipped that are subject to recall for safety and health reasons | % | N/A | N/A | N/A | 71 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Average complaint resolution time | Day | 2.42 | 3.78 | 71 |
| Complaint resolution Rate | % | 100 | 100 | 71 |
| Complaint resolution rate | 100% | 9 | ||
| Customer praise calls | Calls | 1003 | 9 | |
| Customer service satisfaction rate | 98.00% | 9 | ||
| Same-day complaint response rate | % | 100 | 100% | 9, 71 |
| Total customer service volume | Cases | 9221692 | 9 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Total amount contributed to communities | RMB | 2342877.81 | 9 |
| Total time contributed to communities | Hours | 1490 | 9 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | Kg | 0.74 | 0.87 | 0.56 |
| NOâ‚“ Emission Intensity (By Revenue) | Kg/RMB 100 million | 0.38 | ||
| NOâ‚“ Emissions | Kg | 13.23 | 15.52 | 14.82 |
| PM Emission Intensity (By Revenue) | Kg/RMB 100 million | 0.01 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | Ton of carbon dioxide equivalent | 77.1 | 80.13 | 50.74 |
| Indirect Energy Emissions (Scope 2) | Ton of carbon dioxide equivalent | 1015.3 | 725.04 | 794.93 |
| Total GHG Emissions | Ton of carbon dioxide equivalent | 1092.4 | 805.17 | 1044.39 |
| Total GHG Emissions Intensity (By Revenue) | Ton of carbon dioxide equivalent/RMB 100 million | 35.02 | 22.55 | 26.58 |
| Total Other Indirect Energy Emissions (Scope 3) | Ton of carbon dioxide equivalent | 198.72 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Total Hazardous Waste | Ton | 0.31 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Total Non-Hazardous Waste Intensity (By Revenue) | Ton/RMB100 million | 0.05 | 1.89 | 1.96 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Gasoline Consumption | Liter | 28454 | 35277 | 22906 |
| Gasoline Consumption Intensity (By Revenue) | Liter/RMB million | 9.1 | 9.88 | 5.83 |
| Purchased Electricity | kWh | 1288265 | 1271334 | 1281118 |
| Purchased Electricity Intensity (By Revenue) | kWh/RMB million | 413 | 356.17 | 326.01 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Total Water Withdrawal | Ton | 6467 | 6763 | 6832 |
| Water Withdrawal Intensity | Ton/RMB million | 2.1 | 1.89 | 1.74 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Packaging Materials Consumed | Ton | None | None | None |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Total Employees | Person | 762 | 856 | 870 |
| Percentage of Bachelor's Degree Employees | % | 64.7 | 62.87 | |
| Percentage of Below Junior College Employees | % | 17.8 | 20 | |
| Percentage of Employees Aged 30-50 | % | 42.1 | 45.2 | 47.47 |
| Percentage of Employees Aged Above 50 | % | 7.2 | 8.2 | 9.66 |
| Percentage of Employees Aged Below 30 | % | 50.7 | 46.6 | 42.87 |
| Percentage of Employees in Hong Kong | % | 3.68 | ||
| Percentage of Employees in Mainland China | % | 96.32 | ||
| Percentage of Female Employees | % | 48 | 47.9 | 50.8 |
| Percentage of Full-time Employees | % | 100 | 100 | 100 |
| Percentage of General Employees | % | 76.6 | 78.83 | |
| Percentage of Male Employees | % | 52 | 52.1 | 49.2 |
| Percentage of Master's Degree Employees | % | 17.5 | 17.13 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 15.3 | 17.1 | 25.05 |
| Turnover Rate of Employees Aged Below 30 | % | 29.4 | 31.6 | 27.71 |
| Turnover Rate of Employees in Hong Kong | % | 17.9 | 15.79 | |
| Turnover Rate of Employees in Mainland China | % | 24.5 | 25.78 | |
| Turnover Rate of Female Employees | % | 23.1 | 23.9 | 22.46 |
| Turnover Rate of Male Employees | % | 22.8 | 24.8 | 28.31 |
| Turnover Rate of Total Employees | % | 23 | 24.4 | 25.45 |
Lost days due to work injury.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Lost Days Due to Work-related Injuries | Day | 123 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Percentage of Trained Female Employees | % | 52 | 47.9 | 44.78 |
| Percentage of Trained Male Employees | % | 48 | 52.1 | 55.22 |
| Percentage of Trained Middle Management | % | 13 | 19.8 | 19.45 |
| Percentage of Trained Senior Management | % | 13.5 | 3.6 | 1.72 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Average Training Hours (Female) | Hour | 3.4 | 5.4 | 3.22 |
| Average Training Hours (General Staff) | Hour | 2.2 | 4.6 | 3.13 |
| Average Training Hours (Male) | Hour | 3.4 | 6.1 | 4.17 |
| Average Training Hours (Middle Management) | Hour | 1.4 | 8.5 | 6.6 |
| Average Training Hours (Senior Management) | Hour | 11.7 | 9.6 | 3.15 |
| Average Training Hours per Employee | Hour | 3.4 | 5.8 | 2.63 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Suppliers in Central China | Company | 19 | 23 | 32 |
| Number of Suppliers in East China | Company | 401 | 391 | 345 |
| Number of Suppliers in North China | Company | 131 | 123 | 110 |
| Number of Suppliers in Northeast China | Company | 3 | 4 | |
| Number of Suppliers in Northwest China | Company | 10 | 14 | |
| Number of Suppliers in Overseas | Company | 1 | 2 | |
| Number of Suppliers in South China | Company | 99 | 144 | 120 |
| Number of Suppliers in Southwest China | Company | 43 | 46 | 51 |
| Number of Total Suppliers | Company | 706 | 742 | 678 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Percentage of Recalled Products for Safety and Health Reasons | % | None | None | None |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Complaints Handling Rate | % | 100 | 100 |
| Satisfaction Rate of Customer Complaint Handling | % | 98 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Total Social Investment | RMB | 2342877.81 |
| Total Volunteer Service Hours | Hours | 1490 |