2024 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Nitrogen oxides (NOx) | Kilogram | 3537.27 | 2782.57 | 11 |
| Particulate matter (PM) | Kilogram | 72.42 | 50.06 | 11 |
| Sulfur oxides (SOx) | Kilogram | 32.38 | 20.69 | 11 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Direct greenhouse gas ("GHG") emissions (Scope 1) | Tonnes CO2e | 10694.59 | 6661.09 | 11 |
| Energy indirect GHG emissions (Scope 2) | Tonnes CO2e | 15888.63 | 16744.26 | 11 |
| GHG emission intensity | Tonnes CO2e/Revenue in thousands HK$ | 0.02 | 0.01 | 11 |
| Total GHG emissions | Tonnes CO2e | 26583.21 | 23405.35 | 11 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Intensity of hazardous waste | kg/Revenue in thousands HK$ | 0.0013 | 0.0008 | 12 |
| Total amount of hazardous waste | Tonnes | 2.21 | 1.39 | 12 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Intensity of non-hazardous waste | kg/Revenue in thousands HK$ | 3.1 | 3 | 12 |
| Total amount of non-hazardous waste | Tonnes | 5400.43 | 5069.43 | 12 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Direct energy consumption (Fuel) | MWh | 43745.63 | 33261.92 | 13 |
| Energy consumption intensity | kWh/Revenue in thousands HK$ | 51.29 | 46.06 | 13 |
| Indirect energy consumption (purchased electricity) | MWh | 45056.26 | 44676.44 | 13 |
| Total energy consumption | MWh | 88801.89 | 77938.37 | 13 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Total water consumption | m³ | 547919.09 | 489361.39 | 13 |
| Water consumption intensity | m³/Revenue in thousands HK$ | 0.32 | 0.29 | 13 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Total number of employees | Person | 2268 | 2154 | 16 |
| Workforce by age - 30–40 years old | Person | 498 | 430 | 16 |
| Workforce by age - 40–50 years old | Person | 456 | 521 | 16 |
| Workforce by age - Over 50 years old | Person | 681 | 574 | 16 |
| Workforce by age - Under 30 years old | Person | 633 | 629 | 16 |
| Workforce by employment type - Full-time | Person | 1977 | 1930 | 16 |
| Workforce by employment type - Part-time | Person | 291 | 224 | 16 |
| Workforce by gender - Female | Person | 975 | 924 | 16 |
| Workforce by gender - Male | Person | 1293 | 1230 | 16 |
| Workforce by geographical region - Canada | Person | 385 | 270 | 16 |
| Workforce by geographical region - Japan | Person | 4 | 4 | 16 |
| Workforce by geographical region - Macau | Person | 82 | 76 | 16 |
| Workforce by geographical region - Mainland China | Person | 172 | 161 | 16 |
| Workforce by geographical region - Others | Person | 171 | 176 | 16 |
| Workforce by geographical region - United States | Person | 533 | 473 | 16 |
| Workforce by geographical region - Vietnam | Person | 921 | 994 | 16 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Total turnover rate | % | 21 | 14 | 17 |
| Turnover rate by age - 30–40 years old | % | 31 | 18 | 17 |
| Turnover rate by age - 40–50 years old | % | 17 | 7 | 17 |
| Turnover rate by age - Over 50 years old | % | 8 | 7 | 17 |
| Turnover rate by age - Under 30 years old | % | 30 | 23 | 17 |
| Turnover rate by gender - Female | % | 24 | 13 | 17 |
| Turnover rate by gender - Male | % | 19 | 15 | 17 |
| Turnover rate by geographical region - Canada | % | 30 | 12 | 17 |
| Turnover rate by geographical region - Japan | % | 25 | 50 | 17 |
| Turnover rate by geographical region - Macau | % | 13 | 18 | 17 |
| Turnover rate by geographical region - Mainland China | % | 20 | 21 | 17 |
| Turnover rate by geographical region - Others | % | 6 | 6 | 17 |
| Turnover rate by geographical region - United States | % | 19 | 9 | 17 |
| Turnover rate by geographical region - Vietnam | % | 22 | 17 | 17 |
Lost days due to work injury.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Lost days due to work injury | days | 624 | 347 | 18 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Percentage of employees trained (Female) | % | 67 | 82 | 18 |
| Percentage of employees trained (Male) | % | 65 | 78 | 18 |
| Percentage of employees trained (Middle Management) | % | 92 | 97 | 18 |
| Percentage of employees trained (Non-Management) | % | 63 | 77 | 18 |
| Percentage of employees trained (Senior management) | % | 60 | 88 | 18 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Average training hours completed per employee (Female) | hours | 51.81 | 52.03 | 18 |
| Average training hours completed per employee (Male) | hours | 33.8 | 41.52 | 18 |
| Average training hours completed per employee (Middle Management) | hours | 35.97 | 27.59 | 18 |
| Average training hours completed per employee (Non-Management) | hours | 43.18 | 49.43 | 18 |
| Average training hours completed per employee (Senior management) | hours | 14.29 | 20 | 18 |
Number of suppliers by geographical region.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Number of suppliers in Canada | No. | 206 | 132 | 19 |
| Number of suppliers in Japan | No. | 11 | 11 | 19 |
| Number of suppliers in Macau | No. | 71 | 61 | 19 |
| Number of suppliers in Mainland China | No. | 171 | 94 | 19 |
| Number of suppliers in Others | No. | 247 | 165 | 19 |
| Number of suppliers in United States | No. | 591 | 598 | 19 |
| Number of suppliers in Vietnam | No. | 639 | 666 | 19 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Number of product and service-related complaints from customers | 4254 | 3510 | 20 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2025 | Report Pages |
|---|---|---|---|
| Traveller Review Awards 2025 by Booking.com - HIRW | out of 10 | 8.3 | 21 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | Kilogram | 72.42 | 50.06 |
| NOₓ Emissions | Kilogram | 3537.27 | 2782.57 |
| SOₓ Emissions | Kilogram | 32.38 | 20.69 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | Tonnes CO2e | 10694.59 | 6661.09 |
| Indirect Energy Emissions (Scope 2) | Tonnes CO2e | 15888.63 | 16744.26 |
| Total GHG Emissions | Tonnes CO2e | 26583.21 | 23405.35 |
| Total GHG Emissions Intensity (By Revenue) | Tonnes CO2e/Revenue in thousands HK$ | 0.02 | 0.01 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Total Hazardous Waste | Tonnes | 2.21 | 1.39 |
| Total Hazardous Waste Intensity (By Revenue) | kg/Revenue in thousands HK$ | 0.0013 | 0.0008 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Non-Hazardous Waste Disposed | Tonnes | 5400.43 | 5069.43 |
| Total Non-Hazardous Waste Intensity (By Revenue) | kg/Revenue in thousands HK$ | 3.1 | 3 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Energy Consumption Intensity (By Revenue) | kWh/Revenue in thousands HK$ | 51.29 | 46.06 |
| Total Direct Energy Consumption | MWh | 43745.63 | 33261.92 |
| Total Energy Consumption | MWh | 88801.89 | 77938.37 |
| Total Indirect Energy Consumption | MWh | 45056.26 | 44676.44 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Water Consumption | m³ | 547919.09 | 489361.39 |
| Water Consumption Intensity (By Revenue) | m³/Revenue in thousands HK$ | 0.32 | 0.29 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Number of Employees Aged 30-50 | Person | 954 | 951 |
| Number of Employees Aged Above 50 | Person | 681 | 574 |
| Number of Employees Aged Below 30 | Person | 633 | 629 |
| Number of Employees in Canada | Person | 385 | 270 |
| Number of Employees in Japan | Person | 4 | 4 |
| Number of Employees in Macau | Person | 82 | 76 |
| Number of Employees in Mainland China | Person | 172 | 161 |
| Number of Employees in United States | Person | 533 | 473 |
| Number of Employees in Vietnam | Person | 921 | 994 |
| Number of Female Employees | Person | 975 | 924 |
| Number of Full-time Employees | Person | 1977 | 1930 |
| Number of Male Employees | Person | 1293 | 1230 |
| Number of Part-time Employees | Person | 291 | 224 |
| Number of Total Employees | Person | 2268 | 2154 |
| Percentage of Employees Aged 30-50 | Percent | 42.07 | 44.17 |
| Percentage of Employees Aged Above 50 | Percent | 30.04 | 26.66 |
| Percentage of Employees Aged Below 30 | Percent | 27.91 | 29.2 |
| Percentage of Employees in Canada | Percent | 16.98 | 12.54 |
| Percentage of Employees in Japan | Percent | 0.18 | 0.19 |
| Percentage of Employees in Macau | Percent | 3.62 | 3.53 |
| Percentage of Employees in Mainland China | Percent | 7.59 | 7.48 |
| Percentage of Employees in United States | Percent | 23.51 | 21.96 |
| Percentage of Employees in Vietnam | Percent | 40.62 | 46.14 |
| Percentage of Female Employees | Percent | 42.96 | 42.87 |
| Percentage of Full-time Employees | Percent | 87.22 | 89.65 |
| Percentage of Male Employees | Percent | 57.04 | 57.13 |
| Percentage of Part-time Employees | Percent | 12.84 | 10.4 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 31 | 18 |
| Turnover Rate of Employees Aged Above 50 | % | 8 | 7 |
| Turnover Rate of Employees Aged Below 30 | % | 30 | 23 |
| Turnover Rate of Employees in Canada | % | 30 | 12 |
| Turnover Rate of Employees in Japan | % | 25 | 50 |
| Turnover Rate of Employees in Macau | % | 13 | 18 |
| Turnover Rate of Employees in Mainland China | % | 20 | 21 |
| Turnover Rate of Employees in United States | % | 19 | 9 |
| Turnover Rate of Employees in Vietnam | % | 22 | 17 |
| Turnover Rate of Female Employees | % | 24 | 13 |
| Turnover Rate of Male Employees | % | 19 | 15 |
| Turnover Rate of Total Employees | % | 21 | 14 |
Lost days due to work injury.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Lost Days Due to Work-related Injuries | days | 624 | 347 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Percentage of Trained Female Employees | % | 67 | 82 |
| Percentage of Trained General Employees | % | 63 | 77 |
| Percentage of Trained Male Employees | % | 65 | 78 |
| Percentage of Trained Middle Management | % | 92 | 97 |
| Percentage of Trained Senior Management | % | 60 | 88 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Average Training Hours (Female) | hours | 51.81 | 52.03 |
| Average Training Hours (General Staff) | hours | 43.18 | 49.43 |
| Average Training Hours (Male) | hours | 33.8 | 41.52 |
| Average Training Hours (Middle Management) | hours | 35.97 | 27.59 |
| Average Training Hours (Senior Management) | hours | 14.29 | 20 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Number of Suppliers in Canada | No. | 206 | 132 |
| Number of Suppliers in Mainland China | No. | 171 | 94 |
| Number of Suppliers in United States | No. | 591 | 598 |
| Number of Total Suppliers | No. | 1736 | 1727 |
| Total Number of Suppliers in Japan | No. | 11 | 11 |
| Total Number of Suppliers in Vietnam | No. | 639 | 666 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Number of Products and Service Related Complaints | 4254 | 3510 |