ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2024
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2023 | 2024 | FY2023 | FY2024 | Report Pages |
|---|---|---|---|---|---|---|
| Air emissions - NOx | g | 275041 | 12 | |||
| Air emissions - PM | g | 18493 | 12 | |||
| Air emissions - SOx | g | 426 | 12 | |||
| Intensity per HK$1 million revenue (air travel by employees, in km) | km | 229.8 | 397.4 | 34 | ||
| NOx air emissions from vehicle fleet | g | 291415 | 275041 | 14 | ||
| PM air emissions from vehicle fleet | g | 19773 | 18493 | 14 | ||
| SOx air emissions from vehicle fleet | g | 453 | 426 | 14 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2024 | FY2023 | FY2024 | Report Pages |
|---|---|---|---|---|---|
| Air travel by employees (in km) | km | 241766 | 361236 | 34 | |
| Air travel by employees (in tCO2e) | tCO2e | 27 | 71 | 34 | |
| Diesel and petrol by vehicles (GHG emissions) | tCO2e | 73 | 73 | 34 | |
| GHG emissions | tCO2e | 8492 | 12 | ||
| GHG emissions (Scope 1 and 2, in tCO2e) | tCO2e | 8999 | 8427 | 34 | |
| GHG emissions (Scope 1, 2, and 3, in tCO2e) | tCO2e | 9020 | 8492 | 34 | |
| Intensity per HK$1 million revenue (Scope 1 and 2, in tCO2e) | tCO2e | 8.554 | 9.271 | 34 | |
| Intensity per HK$1 million revenue (Scope 1, 2, and 3, in tCO2e) | tCO2e | 8.57 | 9.34 | 34 | |
| Paper consumption (Scope 3, in tCO2e) | tCO2e | 34 | 32 | 34 | |
| Paper recycled (GHG avoided in tCO2e) | tCO2e | 56 | 55 | 34 | |
| Paper waste disposal (non-hazardous, in tCO2e) | tCO2e | -22 | -23 | 34 | |
| Purchased electricity (GHG emissions) | tCO2e | 8926 | 8354 | 34 | |
| Total water consumption (in tCO2e) | tCO2e | 16 | 17 | 34 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | FY2023 | FY2024 | Report Pages |
|---|---|---|---|---|---|---|
| Intensity per HK$1 million revenue (cardboard recycled, in tonnes) | tonnes | N/A | 0.157 | 34 | ||
| Intensity per HK$1 million revenue (electrical appliances/accessories recycled, in pieces) | pieces | 0.106 | 0.514 | 34 | ||
| Intensity per HK$1 million revenue (paper waste disposal, in tonnes) | tonnes | -0.004 | -0.005 | 34 | ||
| Intensity per HK$1 million revenue (unsold merchandise recycled, in boxes) | boxes | 0.468 | 34 | |||
| Paper consumption | tonnes | 6.7 | 12 | |||
| Paper consumption (Scope 3, in tonnes) | tonnes | 7 | 6.7 | 34 | ||
| Paper recycled (in tonnes) | tonnes | 11.7 | 11.5 | 34 | ||
| Paper waste disposal (non-hazardous, in tonnes) | tonnes | -4.7 | -4.8 | 34 | ||
| Shopping bags consumed (in tonnes) | tonnes | 78 | 67 | 15 | ||
| Unsold merchandise recycled (in boxes) | boxes | 425 | 34 | |||
| Used red packets collected for reuse (in kg) | kg | 189 | 15 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | FY2023 | FY2024 | Report Pages |
|---|---|---|---|---|
| Cardboard recycled (in tonnes) | tonnes | N/A | 143 | 34 |
| Electrical appliances/accessories recycled (in pieces) | pieces | 112 | 467 | 34 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | FY2023 | FY2024 | Report Pages |
|---|---|---|---|---|---|---|
| Diesel and petrol by vehicles (fuel consumption) | MWh | 301 | 283 | 34 | ||
| Electricity consumption | Mwh | 15877 | 12 | |||
| Fuel consumption | Mwh | 283 | 12 | |||
| Intensity per HK$1 million revenue | 0.12 | 0.12 | 15 | |||
| Intensity per HK$1 million revenue (electricity consumption) | MWh | 15.85 | 17.47 | 34 | ||
| Intensity per HK$1 million revenue (fuel consumption) | MWh | 0.286 | 0.311 | 34 | ||
| Purchased electricity (consumption) | MWh | 16679 | 15877 | 34 | ||
| Total Energy consumption (fuel and electricity) | MWh | 16980 | 16160 | 34 | ||
| Total Intensity per HK$1 million revenue (energy) | MWh | 16.141 | 17.778 | 34 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2024 | FY2023 | FY2024 | Report Pages |
|---|---|---|---|---|---|
| Intensity per HK$1 million revenue (water consumption, in m3) | m3 | 23.18 | 28.14 | 34 | |
| Total water consumption | m3 | 24385 | 25578 | 34 | |
| Water usage | m³ | 25578 | 12 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | FY2023 | FY2024 | Report Pages |
|---|---|---|---|---|
| All employees - Female | Number (72.10%), Number (72.97%) | 386 | 382 | 35 |
| All employees - Male | Number (27.03%), Number (27.90%) | 143 | 148 | 35 |
| All employees except corporate manager | Number (95.46%), Number (95.85%) | 505 | 508 | 35 |
| Corporate manager | Number (4.15%), Number (4.54%) | 24 | 22 | 35 |
| Corporate manager - Female | Number (31.80%), Number (37.50%) | 9 | 7 | 35 |
| Corporate manager - Male | Number (62.50%), Number (68.20%) | 15 | 15 | 35 |
| Employees above 60 years | Number (20.42%), Number (21.51%) | 108 | 114 | 35 |
| Employees aged 31–40 years | Number (12.08%), Number (12.67%) | 67 | 64 | 35 |
| Employees aged 41–50 years | Number (21.17%), Number (22.08%) | 112 | 117 | 35 |
| Employees aged 51–60 years | Number (39.25%), Number (41.59%) | 220 | 208 | 35 |
| Employees below 31 years | Number (4.16%), Number (5.09%) | 22 | 27 | 35 |
| Employees in Hong Kong | Number (99.05%), Number (99.06%) | 524 | 525 | 35 |
| Employees in Mainland China | Number (0.94%), Number (0.95%) | 5 | 5 | 35 |
| Permanent and full-time employees | Number (90.60%), Number (90.74%) | 529 | 530 | 35 |
| Temporary and/or part-time employees | Number (9.26%), Number (9.40%) | 54 | 55 | 35 |
| Total workforce | Number | 583 | 585 | 35 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | FY2023 | FY2024 | Report Pages |
|---|---|---|---|---|
| Total number of turnover | Number | 50 | 37 | 35 |
| Turnover - 31–40 years | Number (14.20%), Number (6.02%) | 10 | 4 | 35 |
| Turnover - 41–50 years | Number (3.60%), Number (9.34%) | 11 | 4 | 35 |
| Turnover - 51–60 years | Number (5.67%), Number (6.55%) | 15 | 12 | 35 |
| Turnover - Above 60 years | Number (11.85%), Number (13.39%) | 11 | 15 | 35 |
| Turnover - Below 31 years | Number (13.64%), Number (9.76%) | 3 | 2 | 35 |
| Turnover - Female | Number (10.15%), Number (7.59%) | 40 | 8 | 35 |
| Turnover - Male | Number (5.62%), Number (7.15%) | 10 | 29 | 35 |
| Turnover rate | % | 9.35 | 7.05 | 35 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | FY2022 | FY2023 | FY2024 | Report Pages |
|---|---|---|---|---|---|
| Rate of work-related fatalities | % | 0% | 0% | 0% | 35 |
Lost days due to work injury.
| Indicator | Unit | FY2022 | FY2023 | FY2024 | Report Pages |
|---|---|---|---|---|---|
| Lost days due to work injury | Days | 204 | 16 | 74 | 35 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | FY2023 | FY2024 | Report Pages |
|---|---|---|---|---|
| Number of employees trained | Number | 473 | 395 | 36 |
| Number of employees trained (Female) | Number | 388 | 328 | 36 |
| Number of employees trained (Female, %) | % | 82% | 83% | 36 |
| Number of employees trained (General) | Number | 332 | 268 | 36 |
| Number of employees trained (General, %) | % | 70.2% | 67.8% | 36 |
| Number of employees trained (Male) | Number | 85 | 67 | 36 |
| Number of employees trained (Male, %) | % | 18% | 17% | 36 |
| Number of employees trained (Managerial) | Number | 54 | 36 | 36 |
| Number of employees trained (Managerial, %) | % | 11.4% | 9.1% | 36 |
| Number of employees trained (Supervisory) | Number | 87 | 91 | 36 |
| Number of employees trained (Supervisory, %) | % | 18.4% | 23.1% | 36 |
| Percentage of employees trained | % | 81.1% | 67.5% | 36 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | FY2023 | FY2024 | Report Pages |
|---|---|---|---|---|
| Average training hours completed per employee | Hours | 3.19 | 2.42 | 36 |
| Average training hours completed per employee (Female) | Hours | 3.47 | 2.73 | 36 |
| Average training hours completed per employee (General) | Hours | 2.53 | 1.97 | 36 |
| Average training hours completed per employee (Male) | Hours | 2.35 | 1.55 | 36 |
| Average training hours completed per employee (Managerial) | Hours | 5.78 | 3.59 | 36 |
| Average training hours completed per employee (Supervisory) | Hours | 3.66 | 3.17 | 36 |
| Total training hours completed by employees | Hours | 1860.3 | 1414.95 | 36 |
Number of suppliers by geographical region.
| Indicator | Unit | FY2023 | FY2024 | Report Pages |
|---|---|---|---|---|
| Total number of suppliers (Department stores operation) | Number | 607 | 625 | 36 |
| Total number of suppliers (Property investment business) | Number | 8 | 12 | 36 |
| Total number of suppliers in Hong Kong (Department stores operation) | Number | 378 | 397 | 36 |
| Total number of suppliers in Hong Kong (Property investment business) | Number | 8 | 12 | 36 |
| Total number of suppliers overseas (Department stores operation) | Number | 229 | 228 | 36 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | FY2023 | FY2024 | Report Pages |
|---|---|---|---|---|
| Percentage of total products sold or shipped subject to recalls for safety and health reasons | % | 0.001% | 0% | 37 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | FY2023 | FY2024 | Report Pages |
|---|---|---|---|---|
| Number of product and service-related complaints received - Department stores operation | Number | 39 | 17 | 37 |
| Number of product and service-related complaints received - Property investment business | Number | 3 | 3 | 37 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | FY2023 | FY2024 | Report Pages |
|---|---|---|---|---|
| Total donation amount | $ | 63800 | 34100 | 37 |
| Total volunteering hours | Hours | 750 | 72 | 37 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | g | 19773 | 18493 |
| NOâ‚“ Emissions | g | 291415 | 275041 |
| SOâ‚“ Emissions | g | 453 | 426 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | FY2023 | FY2024 |
|---|---|---|---|
| GHG Emissions from Purchased Electricity | tCO2e | 8926 | 8354 |
| Mobile Combustion Emissions | tCO2e | 73 | 73 |
| Scope 3 GHG Emissions (Business Travel) | tCO2e | 27 | 71 |
| Scope 3 GHG Emissions (Purchased Goods/Services) | tCO2e | 34 | 32 |
| Scope 3 GHG Emissions (Waste Generated in Operations) | tCO2e | -22 | -23 |
| Total GHG Emissions | tCO2e | 9020 | 8492 |
| Total GHG Emissions Intensity (By Revenue) | tCO2e | 8.57 | 9.34 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | FY2023 | FY2024 |
|---|---|---|---|
| Non-Hazardous Waste Disposed | tonnes | -4.7 | -4.8 |
| Non-Hazardous Waste Recycled | tonnes | 11.7 | 11.5 |
| Total Non-Hazardous Waste Intensity (By Revenue) | tonnes | -0.004 | -0.005 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | FY2023 |
|---|---|---|
| Non-Hazardous Waste Intensity Reduction Compared to Last Year | tonne | -0.1 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | FY2023 | FY2024 |
|---|---|---|---|
| Direct Energy Intensity (By Revenue) | MWh | 0.286 | 0.311 |
| Energy Consumption Intensity (By Revenue) | MWh | 16.141 | 17.778 |
| Purchased Electricity | MWh | 16679 | 15877 |
| Purchased Electricity Intensity (By Revenue) | MWh | 15.85 | 17.47 |
| Total Energy Consumption | MWh | 16980 | 16160 |
| Total Indirect Energy Consumption | MWh | 16679 | 15877 |
| Total Non-Renewable Fuel Consumption | MWh | 301 | 283 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Water Consumption | m3 | 24385 | 25578 |
| Water Consumption Intensity (By Revenue) | m3 per HK$1 million revenue | 23.18 | 28.14 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| Energy Consumption Reduction Compared to Last Year | MWh |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| Water Consumption Reduction Compared to Last Year | m3 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | FY2023 | FY2024 |
|---|---|---|---|
| Number of Employees Aged 30-50 | Number | 179 | 181 |
| Number of Employees Aged Above 50 | Number | 328 | 322 |
| Number of Employees Aged Below 30 | Number | 22 | 27 |
| Number of Employees in Hong Kong | Number | 524 | 525 |
| Number of Employees in Mainland China | Number | 5 | 5 |
| Number of Female Employees | Number | 386 | 382 |
| Number of Full-time Employees | Number | 529 | 530 |
| Number of Male Employees | Number | 143 | 148 |
| Number of Part-time Employees | Number | 54 | 55 |
| Number of Total Employees | Number | 583 | 585 |
| Percentage of Employees in Hong Kong | Percent | 99.05 | 99.06 |
| Percentage of Employees in Mainland China | Percent | 0.95 | 0.94 |
| Percentage of Female Employees | Percent | 72.97 | 72.1 |
| Percentage of Full-time Employees | Percent | 90.74 | 90.6 |
| Percentage of Male Employees | Percent | 27.03 | 27.9 |
| Percentage of Part-time Employees | Percent | 9.26 | 9.4 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | FY2023 | FY2024 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 9.34 | 3.6 |
| Turnover Rate of Employees Aged Above 50 | % | 6.55 | 5.67 |
| Turnover Rate of Employees Aged Below 30 | % | 13.64 | 9.76 |
| Turnover Rate of Female Employees | % | 10.15 | 7.59 |
| Turnover Rate of Male Employees | % | 7.15 | 5.62 |
| Turnover Rate of Total Employees | % | 9.35 | 7.05 |
Lost days due to work injury.
| Standard Indicator | Unit | FY2022 | FY2023 | FY2024 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | Days | 204 | 16 | 74 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | FY2023 | FY2024 |
|---|---|---|---|
| Percentage of Employees Trained | % | 81.1 | 67.5 |
| Percentage of Trained Female Employees | % | 82 | 83 |
| Percentage of Trained General Employees | % | 70.2 | 67.8 |
| Percentage of Trained Male Employees | % | 18 | 17 |
| Percentage of Trained Middle Management | % | 18.4 | 23.1 |
| Percentage of Trained Senior Management | % | 11.4 | 9.1 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | FY2023 | FY2024 |
|---|---|---|---|
| Average Training Hours (Female) | Hours | 3.47 | 2.73 |
| Average Training Hours (General Staff) | Hours | 2.53 | 1.97 |
| Average Training Hours (Male) | Hours | 2.35 | 1.55 |
| Average Training Hours (Middle Management) | Hours | 3.66 | 3.17 |
| Average Training Hours (Senior Management) | Hours | 5.78 | 3.59 |
| Average Training Hours per Employee | Hours | 3.19 | 2.42 |
| Total Training Hours | Hours | 1860.3 | 1414.95 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | FY2023 | FY2024 |
|---|---|---|---|
| Number of Suppliers in Hong Kong | Number | 386 | 409 |
| Number of Suppliers in Overseas | Number | 229 | 228 |
| Number of Total Suppliers | Number | 615 | 637 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit | FY2023 |
|---|---|---|
| Percentage of Recalled Products for Safety and Health Reasons | % | 0.001 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | FY2023 | FY2024 |
|---|---|---|---|
| Number of Products and Service Related Complaints | Number | 42 | 20 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | FY2023 | FY2024 |
|---|---|---|---|
| Total Cash Donations | $ | 63800 | 34100 |
| Total Volunteer Service Hours | Hours | 750 | 72 |