Sustainability & ESG Report 2024
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Cargo and mail carried | 1000 tonnes | 1480.1 | 10 | ||
| Cargo and mail carried (1000 tonnes) | 1000 tonnes | 902.8 | 1070.4 | 1480.1 | 70 |
| Retired aircraft | unit | 11 | 36 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| CO₂ emission intensity (g/tonne-km) | g/tonne-km | 1126.5 | 1058.7 | 946.8 | 70 |
| CO₂ emissions (1000 tonnes) | 1000 tonnes | 10053 | 22791 | 27822 | 70 |
| GHG emission intensity | CO₂ emissions intensity (g/tonne-km) | 946.8 | 36 | ||
| Scope 1 GHG emissions | CO₂ emissions (1000 tonnes) | 27677 | 36 | ||
| Scope 2 GHG emissions | CO₂ emissions (1000 tonnes) | 204 | 36 | ||
| Total GHG emissions | CO₂ emissions (1000 tonnes) | 27882 | 36 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Disposed hazardous waste - Dye and paint waste | tonne | 68.46 | 42 |
| Disposed hazardous waste - Lead-containing waste | tonne | 3.27 | 42 |
| Disposed hazardous waste - Mercury-containing waste | tonne | 2.07 | 42 |
| Disposed hazardous waste - Oil/water, hydrocarbon/water mixtures, or emulsions | tonne | 1.18 | 42 |
| Disposed hazardous waste - Organic resin waste | tonne | 2.67 | 42 |
| Disposed hazardous waste - Other wastes | tonne | 631.45 | 42 |
| Disposed hazardous waste - Photosensitive material waste | tonne | 1.2 | 42 |
| Disposed hazardous waste - Spent acid | tonne | 42.3 | 42 |
| Disposed hazardous waste - Spent alkali | tonne | 30 | 42 |
| Disposed hazardous waste - Surface treatment waste | tonne | 269.64 | 42 |
| Disposed hazardous waste - Total wastes | tonne | 1500.45 | 42 |
| Disposed hazardous waste - Waste mineral oils and mineral oil-containing waste | tonne | 291.5 | 42 |
| Disposed hazardous waste - Waste organic solvents and organic solvent-containing waste | tonne | 156.71 | 42 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Disposed kitchen waste | tonne | 5056.84 | 42 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| ATK (Available Tonne Kilometres) | million | 44726 | 10 | ||
| Aviation fuel consumption (1000 tonnes) | 1000 tonnes | 3102 | 7157 | 8766.1 | 70 |
| Diesel consumption (tonnes) | tonnes | 3345.5 | 5830.7 | 5966.68 | 70 |
| Fuel consumption intensity | kg/tonne-km | 0.301 | 36 | ||
| Fuel consumption intensity (kg/tonne-km) | kg/tonne-km | 0.358 | 0.336 | 0.301 | 70 |
| Fuel consumption per tonne-km | kg/tonne-km | 0.301 | 10 | ||
| Gasoline consumption (tonnes) | tonnes | 1708.8 | 2276.8 | 2354.78 | 70 |
| Introduced new aircraft | unit | 36 | 36 | ||
| Natural gas consumption (1000 m³) | 1000 m³ | 16105 | 17837 | 17870.6 | 70 |
| Other energy consumption (tonnes of standard coal) | tonnes of standard coal | 6.4 | 36.7 | 45.52 | 70 |
| Owned aircraft | unit | 930 | 36 | ||
| Power consumption (MWh) | MWh | 227952.3 | 274869.5 | 308279.21 | 70 |
| RPK (Revenue Passenger Kilometres) | million | 284350 | 10 | ||
| RTK (Revenue Tonne Kilometres) | million | 29743 | 10 | ||
| RTK (million tonnes kilometres) | million tonnes kilometres | 9688 | 21887 | 29743 | 70 |
| Thermal power (MKJ) | MKJ | 251909.3 | 239902 | 258989.07 | 70 |
| Total energy consumption | 10000 tonnes standard coal | 1298.1 | 10 | ||
| Total energy consumption (10000 tonnes standard coal) | 10000 tonnes standard coal | 463.1 | 1060.8 | 1298.11 | 70 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Water consumption in the offices (1000 tonnes) | 1000 tonnes | 4531 | 5268 | 5424 | 70 |
| Water consumption intensity in the offices (tonnes/person) | tonnes/person | 52 | 51.2 | 51.7 | 70 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Average aircraft age (years) | years | 8.59 | 9.36 | 9.9 | 70 |
| Environmental protection investment | RMB million | 542 | 10 | ||
| Environmental protection investment (RMB1000) | RMB1000 | 244159 | 385010 | 541997.3 | 70 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Average age of the aircraft | year | 9.9 | 36 | ||
| Labor contract signing rate | 100% | 49 | |||
| Labor contract signing rate (%) | % | 100 | 100 | 100 | 70 |
| Number of employees | 104909 | 49 | |||
| Number of employees by age - 36-45 | 31514 | 49 | |||
| Number of employees by age - < 35 | 58704 | 49 | |||
| Number of employees by age - > 46 | 14691 | 49 | |||
| Number of employees by education - Junior college | 27259 | 49 | |||
| Number of employees by education - Master's degree and above | 4980 | 49 | |||
| Number of employees by education - Technical secondary school and below | 9867 | 49 | |||
| Number of employees by education - Undergraduate | 62803 | 49 | |||
| Number of employees by employment type - Contracted | 98407 | 49 | |||
| Number of employees by employment type - Dispatched | 6121 | 49 | |||
| Number of employees by employment type - Others | 381 | 49 | |||
| Number of employees by gender - Female | 40445 | 49 | |||
| Number of employees by gender - Male | 64464 | 49 | |||
| Number of employees by profession - Cabin service | 27271 | 49 | |||
| Number of employees by profession - Engineering and maintenance | 17006 | 49 | |||
| Number of employees by profession - Flight crew | 13550 | 49 | |||
| Number of employees by profession - Functional staff | 5676 | 49 | |||
| Number of employees by profession - Ground handling | 13113 | 49 | |||
| Number of employees by profession - Information technology | 1215 | 49 | |||
| Number of employees by profession - Logistics and support | 6720 | 49 | |||
| Number of employees by profession - Management | 7097 | 49 | |||
| Number of employees by profession - Marketing and sales | 5628 | 49 | |||
| Number of employees by profession - Operation | 5789 | 49 | |||
| Number of employees by profession - Others | 1844 | 49 | |||
| Number of employees by region - China | 102004 | 49 | |||
| Number of employees by region - Overseas | 2905 | 49 | |||
| Number of employees on the post (persons) | persons | 87190 | 102874 | 104909 | 70 |
| Passenger carried | 1000 person-times | 155315.5 | 10 | ||
| Passenger carried (million passengers) | million passengers | 45 | 125 | 155 | 70 |
| Percentage of employees covered by collective bargaining agreements | 100% | 49 | |||
| Proportion of employees guaranteed by collective bargaining agreements (%) | % | 100 | 100 | 100 | 70 |
| Social insurance coverage (%) | % | 100 | 100 | 100 | 70 |
| Total assets | RMB million | 345769 | 10 | ||
| Year-end market value | RMB million | 122452 | 10 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2022 | 2024 | Report Pages |
|---|---|---|---|---|
| Proportion of employees who died due to work (%) | % | 0.001 | 0.002 | 70 |
| Work-related deaths (persons) | persons | 1 | 2 | 70 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Safe flight hours | 1000 hours | 2950.9 | 10 | ||
| Safe flight hours (1000 hours) | 1000 hours | 1166.9 | 2529.5 | 2950.9 | 70 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Purchase from the five largest suppliers (RMB million) | RMB million | 24598 | 42684 | 48780 | 70 |
| Total assets (RMB million) | RMB million | 295011 | 335303 | 345769 | 70 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| ASK (Available Seat Kilometres) | million | 356104 | 10 | ||
| Cabin service satisfaction (points) | points | 85.7 | 88.1 | 88.2 | 70 |
| Domestic baggage error rate (pieces/1000 person-times) | pieces/1000 person-times | 0.2 | 0.12 | 0.09 | 70 |
| Flight execution rate (%) | % | 99.2 | 99.2 | 99 | 70 |
| Flight on-time performance | % | 88.07 | 10 | ||
| Flight on-time performance (%) | % | 95.45 | 87.94 | 88.07 | 70 |
| Ground service satisfaction (points) | points | 84.9 | 87 | 86.9 | 70 |
| International baggage error rate (pieces/1000 person-times) | pieces/1000 person-times | 1.56 | 1.78 | 1.38 | 70 |
| Number of registered aircraft | unit | 930 | 10 | ||
| Number of registered aircraft (unit) | unit | 762 | 905 | 930 | 70 |
| Passenger complaint handling rate (%) | % | 100 | 100 | 100 | 70 |
| Passengers’ overall satisfaction (points) | points | 87.5 | 88.4 | 87.9 | 70 |
| Premium passengers’ overall satisfaction (points) | points | 87.6 | 89.4 | 88.3 | 70 |
| Ticket service satisfaction (points) | points | 89.8 | 90.6 | 89.3 | 70 |
| Total number of passenger complaint cases from all channels (cases) | cases | 14787 | 27000 | 55242 | 70 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Total actual tax paid during this year (RMB million) | RMB million | 3223 | 5784 | 6631 | 70 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | 1000 tonnes | 27677 | ||
| Indirect Energy Emissions (Scope 2) | 1000 tonnes | 204 | ||
| Total GHG Emissions | 1000 tonnes | 10053 | 22791 | 27882 |
| Total GHG Emissions Intensity (By Product Volume) | g/tonne-km | 1126.5 | 1058.7 | 946.8 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Hazardous Waste Disposed | tonne | 1500.45 |
| Total Hazardous Waste | tonne | 1500.45 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Non-Hazardous Waste (Kitchen Waste) | tonne | 5056.84 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Diesel Fuel Consumption | tonnes | 3345.5 | 5830.7 | 5966.68 |
| Energy Consumption Intensity (By Unit Product) | kg/tonne-km | 0.358 | 0.336 | 0.301 |
| Gasoline Consumption | tonnes | 1708.8 | 2276.8 | 2354.78 |
| Natural Gas Consumption | 1000 m³ | 16105 | 17837 | 17870.6 |
| Purchased Electricity | MWh | 227952.3 | 274869.5 | 308279.21 |
| Total Energy Consumption | 10000 tonnes standard coal | 463.1 | 1060.8 | 1298.11 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Water Consumption in Office | tonnes | 4531000 | 5268000 | 5424000 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit |
|---|---|
| Packaging Materials Consumed | tonnes |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Total Investment in Ecological Restoration | RMB | 244159000 | 385010000 | 541997300 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Bachelor's Degree Employees | persons | 62803 | ||
| Number of Below Junior College Employees | persons | 9867 | ||
| Number of Contractors | persons | 98407 | ||
| Number of Employees Aged 30-50 | persons | 31514 | ||
| Number of Employees Aged Above 50 | persons | 14691 | ||
| Number of Employees Aged Below 30 | persons | 58704 | ||
| Number of Employees in Mainland China | persons | 102004 | ||
| Number of Employees in Overseas | persons | 2905 | ||
| Number of Female Employees | persons | 40445 | ||
| Number of Male Employees | persons | 64464 | ||
| Number of Master's Degree Employees | persons | 4980 | ||
| Number of Total Employees | persons | 87190 | 102874 | 104909 |
| Percentage of Bachelor's Degree Employees | % | 59.89 | ||
| Percentage of Below Junior College Employees | % | 9.41 | ||
| Percentage of Employees Aged 30-50 | % | 30.05 | ||
| Percentage of Employees Aged Above 50 | % | 14 | ||
| Percentage of Employees Aged Below 30 | % | 55.99 | ||
| Percentage of Employees in Mainland China | % | 97.23 | ||
| Percentage of Employees in Overseas | % | 2.77 | ||
| Percentage of Female Employees | % | 38.55 | ||
| Percentage of Male Employees | % | 61.45 | ||
| Percentage of Master's Degree Employees | % | 4.75 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Fatalities as a Result of Work-related Injuries | persons | 1 | 2 | |
| Number of Fatalities of the Last 3 Years | persons | 3 | 3 | 3 |
| Number of Work-related Fatalities | persons | 1 | 2 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Complaint Growth Rate | % | 82.6 | 104.6 | |
| Complaints Handling Rate | % | 100 | 100 | 100 |
| Total Number of Customer Complaints | cases | 14787 | 27000 | 55242 |