Environmental, Social and Governance Report 2024
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2020 | 2021 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|---|
| Air Emissions - Nitrogen oxides (NOx) | Tonnes | 223.7 | 190.0 | 175.9 | 184.0 | 157.4 | 85 |
| Air Emissions - Nitrogen oxides (NOx) (Kg per million MJ of town gas) | Kg (per million MJ of town gas) | 10.88 | 10.77 | 11.24 | 9.80 | 10.27 | 82 |
| Air Emissions - Respirable suspended particulates (PM10) | Tonnes | 2.3 | 2.6 | 4.6 | 2.6 | 15.1 | 85 |
| Air Emissions - Sulphur dioxide (SO2) | Tonnes | 258.0 | 256.6 | 133.6 | 89.0 | 105.1 | 85 |
| Air Emissions - Sulphur oxides (SOx) (Kg per million MJ of town gas) | Kg (per million MJ of town gas) | 0.365 | 0.402 | 0.499 | 0.508 | 0.638 | 82 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|---|
| GHG Emissions Gas Production (Hong Kong) | Tonnes CO₂e | 344549 | 339086 | 329052 | 310016 | 310165 | 78 |
| GHG Emissions Intensity - Gas Consumption (customer-side) in Hong Kong | kg CO2e/kWh, kg CO2e/unit of town gas | 2.553 | 55 | ||||
| GHG Emissions Intensity - Gas Production in Hong Kong | kg CO2e/kWh, kg CO2e/unit of town gas | 0.548 | 55 | ||||
| GHG Emissions Intensity - Total (production + customer-side) in Hong Kong | kg CO2e/kWh, kg CO2e/unit of town gas | 0.23 | 55 | ||||
| GHG Emissions Scope 1 | Tonnes CO₂e | 1682000 | 1880000 | 1830000 | 1596000 | 1628000 | 78 |
| GHG Emissions Scope 1+2 (location-based) | Tonnes CO₂e | 2358000 | 2502000 | 2503000 | 2214000 | 2146000 | 78 |
| GHG Emissions Scope 2 (location-based) | Tonnes CO₂e | 676000 | 694000 | 673000 | 618000 | 518000 | 78 |
| GHG Emissions Scope 2 (market-based) | Tonnes CO₂e | 676000 | 694000 | 673000 | 618000 | 518000 | 78 |
| GHG Emissions Scope 3 Category 11: Use of sold products | Tonnes CO₂e | 23133000 | 20669000 | 78 | |||
| GHG Emissions Scope 3 Category 1: Purchased goods and services | Tonnes CO₂e | 3686000 | 3339000 | 78 | |||
| GHG Emissions Scope 3 Category 2: Capital goods | Tonnes CO₂e | 337000 | 259000 | 78 | |||
| GHG Emissions Scope 3 Category 3: Fuel-and-energy related activities | Tonnes CO₂e | 170000 | 78 | ||||
| GHG Emissions Scope 3 Other Categories | Tonnes CO₂e | 247000 | 198000 | 78 | |||
| GHG Emissions Scope 3 Total emissions | Tonnes CO₂e | 27555000 | 24635000 | 78 | |||
| Percentage of total GHG emissions in Hong Kong from gas consumption (customer-side) | % | 4 | 55 | ||||
| Percentage of total GHG emissions in Hong Kong from gas production | % | 1 | 55 | ||||
| Reduction in operational GHG emissions (2020 baseline) | % | 9% | 55 | ||||
| Scope 1 GHG Emissions | tCO2e | 1628000 | 55 | ||||
| Scope 2 GHG Emissions | tCO2e | 518000 | 55 | ||||
| Scope 3 GHG Emissions (total) | tCO2e | 24635000 | 55 | ||||
| Scope 3 GHG Emissions - Category 11: Use of sold products | tCO2e | 20669000 | 55 | ||||
| Scope 3 GHG Emissions - Category 1: Purchased goods and services | tCO2e | 3339000 | 55 | ||||
| Scope 3 GHG Emissions - Category 2: Capital goods | tCO2e | 259000 | 55 | ||||
| Scope 3 GHG Emissions - Category 3: Fuel-and-energy related activities | tCO2e | 170000 | 55 | ||||
| Scope 3 GHG Emissions - Other categories | tCO2e | 198000 | 55 | ||||
| Total Scope 1 and Scope 2 GHG Emissions | tCO2e | 2146000 | 55 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|---|
| Chemical waste generated (process related) | Kg | 52295 | 48180 | 11174 | 14147 | 10331 | 81 |
| Chemical waste generated (process related) per million M of town gas | Kg per million M of town gas | 2.0 | 1.8 | 0.4 | 0.5 | 0.4 | 81 |
| Metal recycled – from construction and maintenance of plant and pipelines | Tonnes | 68 | 68 | 73 | 23 | 20 | 81 |
| Metal recycled – from old gas appliances | Tonnes | 1626 | 1607 | 1521 | 1432 | 1425 | 81 |
| Waste Management - Hazardous waste | Tonnes | 1084 | 2441 | 2185 | 3929 | 1867 | 85 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|---|
| Non-hazardous waste landfilled | Tonnes | 169.0 | 160.3 | 144.1 | 146.8 | 219.0 | 81 |
| Non-hazardous waste recycled | Tonnes | 135.4 | 154.6 | 143.8 | 105.7 | 79.5 | 81 |
| Waste Management - Non-hazardous waste | Tonnes | 294114 | 359085 | 368734 | 280820 | 280530 | 85 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| GHG emissions reduction target (2025): Reduce 10 million tonnes of GHG emissions in the environment per year | tCO2e | Over 8 million | 55 |
| Scope 1 and Scope 2 greenhouse gas (GHG) emissions decrease (2020 baseline) | % | 9 | 12 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2020 | 2021 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|---|
| Lead acid batteries recycled | Tonnes | 16.8 | 2.35 | 10.1 | 20.3 | 1.9 | 81 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|---|
| Cumulatively developed zero-carbon smart industrial parks, grid-connected photovoltaic capacity reached | GW | 2.3 | 12 | ||||
| Diesel consumption | GJ | 18440 | 18440 | 20222 | 18399 | 19801 | 81 |
| Electricity consumption | GJ | 477749 | 355681 | 383941 | 394483 | 389604 | 81 |
| Energy Consumption - Diesel | GJ | 85499 | 107864 | 98121 | 87806 | 74420 | 85 |
| Energy Consumption - Electricity | GJ | 2726131 | 2878762 | 2822163 | 2611937 | 2784814 | 85 |
| Energy Consumption - LPG | GJ | 54105 | 54150 | 55220 | 39009 | 151 | 85 |
| Energy Consumption - Natural gas | GJ | 473302 | 903818 | 1194172 | 1464808 | 856654 | 85 |
| Energy Consumption - Others | GJ | 10410330 | 10973756 | 5233360 | 3821540 | 4183612 | 85 |
| Energy Consumption - Unleaded petrol | GJ | 101924 | 110901 | 107905 | 101500 | 99290 | 85 |
| Green methanol annual production capacity reached | tonnes | 100000 | 12 | ||||
| Naphtha consumption | GJ | 615276 | 671744 | 663241 | 656650 | 639700 | 81 |
| Natural gas consumption | GJ | 5178927 | 5219173 | 4910944 | 4620309 | 4739124 | 81 |
| Sustainable aviation fuel (SAF) produced by EcoCeres, Inc. | tonnes | 180000 | 12 | ||||
| Synthetic natural gas and landfill gas consumption | GJ | 145116 | 145116 | 218036 | 385407 | 427791 | 81 |
| Total energy consumption | GJ | 13851261 | 15027226 | 9510134 | 8126750 | 7999444 | 81, 85 |
| Town gas consumption | GJ | 225351 | 212240 | 222818 | 239500 | 226148 | 81 |
| Unleaded petrol consumption | GJ | 9071 | 8587 | 7032 | 7062 | 6880 | 81 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|---|
| Wastewater discharged to sewage | Million m³ | 1.2 | 1.2 | 1.2 | 1.6 | 1.7 | 85 |
| Wastewater discharged – to marine water bodies (treated) | m³ | 13505 | 18370 | 28184 | 33616 | 35076 | 81 |
| Wastewater discharged – to sewage | m³ | 84680 | 86505 | 98625 | 86833 | 84305 | 81 |
| Wastewater discharged – total | m³ | 98550 | 101042 | 126809 | 120449 | 119381 | 81 |
| Wastewater discharged – total (per million M of town gas) | m³ per million M of town gas | 3.4 | 3.6 | 4.6 | 4.4 | 4.4 | 81 |
| Water sales (Chinese mainland) | Million tonnes | 0.917 | 0.994 | 1.027 | 1.041 | 1.062 | 78 |
| Water withdrawal from fresh surface water | Million m³ | 428 | 469 | 472 | 505 | 85 | |
| Water withdrawal from municipal water supplies | Million m³ | 5.2 | 5.1 | 4.6 | 4.5 | 4.8 | 85 |
| Water withdrawal – from municipal water supplies | m³ | 932034 | 992022 | 960505 | 934286 | 1076415 | 81 |
| Water withdrawal – from municipal water supplies (per million M of town gas) | m³ per million M of town gas | 35.9 | 35.8 | 35.1 | 34.4 | 39.6 | 81 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2020 | 2021 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|---|
| Capital expenditure | HK$ million | 7295 | 8387 | 8321 | 8428 | 6460 | 78 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2020 | 2021 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|---|
| Packaging Material Use - Carton | Tonnes | 842 | 916 | 920 | 820 | 864 | 82 |
| Packaging Material Use - Plastic | Tonnes | 1.41 | 1.38 | 1.27 | 1.26 | 1.04 | 82 |
| Packaging Material Use - Total packaging | Tonnes | 1186 | 85 | ||||
| Packaging Material Use - Weight intensity | kg/piece | 1.8 | 85 | ||||
| Packaging Material Use - Wood | Tonnes | 15.5 | 15.9 | 14.7 | 17.3 | 24.9 | 82 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| MSCI ESG Ratings | A | 12 | |
| Sustainalytics ESG Risk Ratings | Medium Risk | 12 |
Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| CDP Climate Change Score | B | 12 | |
| Gas supply reliability (Hong Kong) | % | 99.992 | 12 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|---|
| Contract employees (Hong Kong) | Number | 136 | 79 | ||||
| Diversity (ratio of male to female) - General employee | Ratio | 2.3:1 | 2.2:1 | 2.2:1 | 83 | ||
| Diversity (ratio of male to female) - Managerial employee | Ratio | 5.6:1 | 3.7:1 | 3.8:1 | 83 | ||
| Diversity (ratio of male to female) - Supervisory employee | Ratio | 2.5:1 | 2.5:1 | 2.3:1 | 83 | ||
| Diversity ratio (male to female) - General employee | Ratio | 4.21 | 4.31 | 5.91 | 4.71 | 4.91 | 80 |
| Diversity ratio (male to female) - Managerial employee | Ratio | 3.11 | 2.91 | 2.91 | 2.61 | 2.81 | 80 |
| Diversity ratio (male to female) - Managerial employee (revenue-generating functions) | Ratio | 2.51 | 2.31 | 2.11 | 80 | ||
| Diversity ratio (male to female) - Supervisory employee | Ratio | 3.01 | 2.91 | 2.91 | 2.71 | 2.51 | 80 |
| Employees Outside Hong Kong - By age group - 36-55 | Number | 11280 | 82 | ||||
| Employees Outside Hong Kong - By age group - ≤35 | Number | 7997 | 82 | ||||
| Employees Outside Hong Kong - By age group - ≥56 | Number | 1053 | 82 | ||||
| Employees Outside Hong Kong - By employee category - General employee | Number | 15764 | 82 | ||||
| Employees Outside Hong Kong - By employee category - Managerial employee | Number | 731 | 82 | ||||
| Employees Outside Hong Kong - By employee category - Supervisory employee | Number | 3835 | 82 | ||||
| Employees Outside Hong Kong - Female | Number | 6518 | 6289 | 6283 | 82 | ||
| Employees Outside Hong Kong - Full-time | Number | 51067 | 52637 | 21820 | 20693 | 20330 | 82 |
| Employees Outside Hong Kong - Male | Number | 15302 | 14404 | 14047 | 82 | ||
| Employees Outside Hong Kong - Part-time | Number | 24 | 82 | ||||
| Employees Outside Hong Kong - Permanent | Number | 21820 | 20693 | 20330 | 82 | ||
| Employees aged 36-55 (Hong Kong) | Number | 1092 | 79 | ||||
| Employees aged ≤35 (Hong Kong) | Number | 694 | 79 | ||||
| Employees aged ≥56 (Hong Kong) | Number | 670 | 79 | ||||
| Female employees (Hong Kong) | Number | 563 | 79 | ||||
| Full-time employees (Hong Kong) | Number | 2456 | 79 | ||||
| Gender Pay Ratio (male to female) - General employee (base salary) | Ratio | 1.0:1 | 1.0:1 | 1.1:1 | 80 | ||
| Gender Pay Ratio (male to female) - General employee (remuneration) | Ratio | 1.1:1 | 1.1:1 | 1.1:1 | 80 | ||
| Gender Pay Ratio (male to female) - Managerial employee (base salary) | Ratio | 1.1:1 | 1.1:1 | 1.01 | 80 | ||
| Gender Pay Ratio (male to female) - Managerial employee (remuneration) | Ratio | 1.1:1 | 1.1:1 | 1.1:1 | 80 | ||
| Gender Pay Ratio (male to female) - Supervisory employee (base salary) | Ratio | 1.2:1 | 1.1:1 | 1.1:1 | 80 | ||
| Gender Pay Ratio (male to female) - Supervisory employee (remuneration) | Ratio | 1.2:1 | 1.1:1 | 1.1:1 | 80 | ||
| Gender Pay Ratio (male to female) - Total Base Salary | Ratio | 1.01 | 1.01 | 1.01 | 80 | ||
| General employees (Hong Kong) | Number | 1178 | 79 | ||||
| Legal Rights - Coverage of labour contract | % | 100 | 100 | 100 | 100 | 100 | 83 |
| Legal Rights - Coverage of social insurance | % | 100 | 100 | 100 | 100 | 100 | 83 |
| Male employees (Hong Kong) | Number | 1893 | 79 | ||||
| Managerial employees (Hong Kong) | Number | 311 | 79 | ||||
| Manpower costs | HK$ million | 3284 | 3624 | 3741 | 3879 | 4030 | 78 |
| New recruitment (Hong Kong) | Number (%) | 255 (10.5) | 79 | ||||
| New recruitment, aged 36-55 (Hong Kong) | Number (%) | 96 (8.8) | 79 | ||||
| New recruitment, aged ≤35 (Hong Kong) | Number (%) | 143 (21.2) | 79 | ||||
| New recruitment, aged ≥56 (Hong Kong) | Number (%) | 16 (2.4) | 79 | ||||
| New recruitment, female (Hong Kong) | Number (%) | 87 (15.8) | 79 | ||||
| New recruitment, male (Hong Kong) | Number (%) | 168 (8.9) | 79 | ||||
| Number of employees returned to work in the reporting year after parental leave ended - Female | Number | 7 | 3 | 9 | 80 | ||
| Number of employees returned to work in the reporting year after parental leave ended - Male | Number | 19 | 21 | 25 | 80 | ||
| Number of employees that were entitled to parental leave - Female | Number | 4 | 8 | 9 | 80 | ||
| Number of employees that were entitled to parental leave - Male | Number | 20 | 21 | 25 | 80 | ||
| Number of employees who took parental leave - Female | Number | 8 | 4 | 9 | 80 | ||
| Number of employees who took parental leave - Male | Number | 20 | 21 | 25 | 80 | ||
| Parental Leave - Number of employees returned to work in the reporting year after parental leave ended - Female | Number | 171 | 83 | ||||
| Parental Leave - Number of employees returned to work in the reporting year after parental leave ended - Male | Number | 259 | 83 | ||||
| Parental Leave - Number of employees that were entitled to parental leave - Female | Number | 173 | 83 | ||||
| Parental Leave - Number of employees that were entitled to parental leave - Male | Number | 259 | 83 | ||||
| Parental Leave - Number of employees took parental leave - Female | Number | 173 | 83 | ||||
| Parental Leave - Number of employees took parental leave - Male | Number | 259 | 83 | ||||
| Part-time employees (Hong Kong) | Number | 129 | 79 | ||||
| Permanent employees (Hong Kong) | Number | 2320 | 79 | ||||
| Supervisory employees (Hong Kong) | Number | 293 | 79 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|---|
| New Recruitment (number and rate) - By age group 36-55 | Number, Number (%) | 354 | 492 | 498 (4.4) | 418 (4.7) | 330 (3.0) | 83 |
| New Recruitment (number and rate) - By age group ≤35 | Number, Number (%) | 1127 | 1690 | 1575 (16.6) | 1232 (13.5) | 947 (11.1) | 83 |
| New Recruitment (number and rate) - By age group ≥56 | Number, Number (%) | 12 | 11 | 13 (1.3) | 34 (3.5) | 9 (0.9) | 83 |
| New Recruitment (number and rate) - Female | Number, Number (%) | 370 | 658 | 594 (9.1) | 500 (7.8) | 405 (6.4) | 83 |
| New Recruitment (number and rate) - Male | Number, Number (%) | 1123 | 1535 | 1492 (8.9) | 1184 (8.0) | 881 (6.2) | 83 |
| New Recruitment (number and rate) - Total | Number, Number (%) | 1493 | 2193 | 2086 (9.6) | 1684 (9.7) | 1286 (6.3) | 83 |
| Return to work rate - Female | % | 88 | 75 | 100 | 80, 83 | ||
| Return to work rate - Male | % | 95 | 100 | 100 | 80, 83 | ||
| Voluntary Turnover Outside Hong Kong - By age group - 36-55 | Number (%) | 280 (2.5) | 82 | ||||
| Voluntary Turnover Outside Hong Kong - By age group - ≤35 | Number (%) | 589 (7.0) | 82 | ||||
| Voluntary Turnover Outside Hong Kong - By age group - ≥56 | Number (%) | 27 (2.7) | 82 | ||||
| Voluntary Turnover Outside Hong Kong - By gender - Female | Number (%) | 204 (3.2) | 82 | ||||
| Voluntary Turnover Outside Hong Kong - By gender - Male | Number (%) | 629 (4.9) | 82 | ||||
| Voluntary Turnover Outside Hong Kong - Total | Number (%) | 896 (4.4) | 82 | ||||
| Voluntary turnover (Hong Kong) | Number (%) | 209 | 79 | ||||
| Voluntary turnover, aged 36-55 (Hong Kong) | Number (%) | 89 (8.1) | 79 | ||||
| Voluntary turnover, aged ≤35 (Hong Kong) | Number (%) | 83 (12.3) | 79 | ||||
| Voluntary turnover, aged ≥56 (Hong Kong) | Number (%) | 31 (4.7) | 79 | ||||
| Voluntary turnover, female (Hong Kong) | Number (%) | 73 (13.3) | 79 | ||||
| Voluntary turnover, male (Hong Kong) | Number (%) | 136 (7.2) | 79 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2020 | 2021 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|---|
| Contractors - Fatalities (per 1000000 work-hours) | Number (per 1000000 work-hours) | 1 | 0 (0) | 0 (0) | 84 | ||
| Contractors - High-consequence work-related injuries (per 1000000 work-hours) | Number (per 1000000 work-hours) | 0 (0) | 0 (0) | 84 | |||
| Contractors - Recordable work-related ill health (per 1000000 work-hours) | Number (per 1000000 work-hours) | 0 (0) | 0 (0) | 84 | |||
| Contractors - Recordable work-related injuries (per 1000000 work-hours) | Number (per 1000000 work-hours) | 2 | 0 (0) | 1 (0.06) | 84 | ||
| Employees - Fatalities (per 1000000 work-hours) | Number (per 1000000 work-hours) | 1 (0.02) | 0 (0) | 0 (0) | 84 | ||
| Employees - Recordable work-related ill health (per 1000000 work-hours) | Number (per 1000000 work-hours) | 0 (0) | 0 (0) | 0 (0) | 84 | ||
| Employees - Recordable work-related injuries (per 1000000 work-hours) | Number (per 1000000 work-hours) | 13 (0.3) | 6 (0.15) | 5 (0.12) | 84 | ||
| Recordable work-related injuries (Contractors) | Number (per 1000000 work-hours) | 11 | 5 | 5 | 7 | 4 | 80 |
| Recordable work-related injuries (Employees) | Number (per 1000000 work-hours) | 21 | 15 | 19 | 14 | 11 | 80 |
Lost days due to work injury.
| Indicator | Unit | 2020 | 2021 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|---|
| Contractors - Lost days due to work injuries | Number of work-days | 18 | 120 | 84 | |||
| Employees - High-consequence work-related injuries (per 1000000 work-hours) | Number (per 1000000 work-hours) | 0 (0) | 0 (0) | 0 (0) | 84 | ||
| Employees - Lost days due to work injuries | Number of work-days | 1072 | 395 | 448 | 348 | 84 | |
| Lost days due to work injuries (Contractors) | Number of work-days | 103 | 201 | 144 | 80 | ||
| Lost days due to work injuries (Employees) | Number of work-days | 386 | 1013 | 657 | 845 | 490 | 80 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Performance and Career Reviews - By employee category - General employee | % | 96.4 | 95.2 | 98.7 | 83 |
| Performance and Career Reviews - By employee category - Managerial employee | % | 97.0 | 95.9 | 97.0 | 83 |
| Performance and Career Reviews - By employee category - Supervisory employee | % | 93.3 | 96.9 | 98.6 | 83 |
| Performance and Career Reviews - By gender - Female | % | 96.3 | 94.8 | 98.3 | 83 |
| Performance and Career Reviews - By gender - Male | % | 95.9 | 95.8 | 98.8 | 83 |
| Performance and Career Reviews - Total percentage | % | 96.0 | 95.5 | 98.6 | 83 |
| Performance and career reviews, female (Hong Kong) | % | 76.9 | 79 | ||
| Performance and career reviews, general employee (Hong Kong) | % | 80.9 | 79 | ||
| Performance and career reviews, male (Hong Kong) | % | 84.9 | 79 | ||
| Performance and career reviews, managerial employee (Hong Kong) | % | 81.4 | 79 | ||
| Performance and career reviews, supervisory employee (Hong Kong) | % | 85.7 | 79 | ||
| Performance and career reviews, total percentage (Hong Kong) | % | 83.1 | 79 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|
| Average training hours per employee (Hong Kong) | Hours, hours | 60.3 | 12, 79 | |||
| Average training hours, female (Hong Kong) | Hours (%) | 34.9 (85.4) | 79 | |||
| Average training hours, general employee (Hong Kong) | Hours (%) | 36.1 (89.0) | 79 | |||
| Average training hours, male (Hong Kong) | Hours (%) | 37.7 (92.2) | 79 | |||
| Average training hours, managerial employee (Hong Kong) | Hours (%) | 21.2 (93.6) | 79 | |||
| Average training hours, supervisory employee (Hong Kong) | Hours (%) | 43.4 (91.1) | 79 | |||
| Average training spend per employee (Hong Kong) | HK$ | 3432 | 79 | |||
| By employee category (average training hours and percentage of employees who received training) - General employee | Hours (%) | 52.4 (97.2) | 54.5 (97.9) | 106.9 (93.0) | 66.3 (91.6) | 83 |
| By employee category (average training hours and percentage of employees who received training) - Managerial employee | Hours (%) | 45.7 (93.2) | 39.8 (97.4) | 60.1 (93.0) | 47.6 (91.3) | 83 |
| By employee category (average training hours and percentage of employees who received training) - Supervisory employee | Hours (%) | 46.7 (91.2) | 47.4 (93.9) | 72.0 (87.2) | 53.0 (94.5) | 83 |
| By gender (average training hours and percentage of employees who received training) - Female | Hours (%) | 52.1 (95.8) | 62.2 (96.6) | 94.5 (90.7) | 55.6 (89.4) | 83 |
| By gender (average training hours and percentage of employees who received training) - Male | Hours (%) | 51.2 (96.6) | 61.8 (97.6) | 102.7 (92.8) | 66.5 (92.4) | 83 |
| Total training hours (Hong Kong) | Hours | 91074 | 79 | |||
| Training - Average (per employee) | Hours | 51.5 | 62 | 100 | 63.1 | 83 |
| Training - Average training spend (per employee) | HK$ | 1327 | 83 | |||
| Training - Total | Hours | 1392042 | 1350836 | 2074140 | 1283444 | 83 |
Number of suppliers by geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|---|
| Critical tier 1 Suppliers | Number | 22 | 23 | 81 | |||
| Payment to suppliers by geographical location (Chinese mainland) | % | 13 | 17 | 18 | 81 | ||
| Payment to suppliers by geographical location (Hong Kong) | % | 47 | 44 | 38 | 81 | ||
| Payment to suppliers by geographical location (Others) | % | 40 | 39 | 44 | 81 | ||
| Suppliers' profile by geographical location (Chinese mainland) | % | 4 | 4 | 4 | 81 | ||
| Suppliers' profile by geographical location (Hong Kong) | % | 90 | 90 | 90 | 81 | ||
| Suppliers' profile by geographical location (Others) | % | 6 | 6 | 6 | 81 | ||
| Town gas sales (Hong Kong) | Million MJ | 27947 | 27677 | 27398 | 27125 | 27159 | 78 |
| Value Chain - Suppliers - Critical tier 1 suppliers | Number | 64 | 84 | ||||
| Value Chain - Suppliers - Payment to suppliers by geographical location (Chinese mainland) | % | 100 | 84 | ||||
| Value Chain - Suppliers - Suppliers' profile by geographical location (Chinese mainland) | % | 100 | 84 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Percentage of critical tier 1 suppliers used S-Carbon | % | 90 | 12 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2020 | 2021 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|---|
| Gas sales (Chinese mainland) | Billion m³ | 26.9 | 31.1 | 32.1 | 34.7 | 36.4 | 78 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2020 | 2021 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|---|
| Customer complaints | Number | 7 | 13 | 3 | 1 | 2 | 81 |
| Customer compliments | Number | 5814 | 6170 | 5932 | 5552 | 6014 | 81 |
| Customers (City-gas business) | Million | 31.8 | 35.0 | 37.3 | 40.2 | 42.5 | 78 |
| Customers (Town gas business) | Million | 1.94 | 1.96 | 2.00 | 2.02 | 2.04 | 78 |
| Customers (Water business) | Million | 2.53 | 2.62 | 2.77 | 2.93 | 3.16 | 78 |
| Value Chain - Customers - Product- and service-related complaints received | Number | 109 | 186 | 84 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Anti-corruption training hours (Hong Kong) | Hours | 235 | 79 |
| Percentage of employees completed anti-corruption training (Hong Kong) | % | 100 | 12 |
| Percentage of employees who received anti-corruption training (Hong Kong) | % | 100 | 79 |
| Training - Anti-corruption training | Hours | 24604 | 83 |
| Training - Percentage of employees who received anti-corruption training | % | 81.3 | 83 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2020 | 2021 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|---|
| Community - Beneficiaries | Number | 74316 | 84 | ||||
| Employees participating in volunteering services | Number | 785 | 768 | 711 | 695 | 757 | 81 |
| Hang Seng Corporate Sustainability Index ESG Rating | AA+ | 12 | |||||
| Households benefitted from the Towngas Concession Schemes (Hong Kong) | households | 40000 | 12 | ||||
| S&P Global ESG Score | 71 | 12 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2020 | 2021 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|---|
| Amount benefitted from the Towngas Concession Schemes (Hong Kong) | million HKD | 36 | 12 | ||||
| Beneficiaries | Number | 347526 | 299828 | 385773 | 547833 | 644770 | 81 |
| Charitable donations | HK$ million | 7.9 | 3.0 | 8.6 | 4.1 | 5.3 | 81 |
| Community - Charity investment (mainland utilities only) | HK$ million | 7.0 | 6.1 | 5.8 | 84 | ||
| Community - Employees participating in volunteering services | Number | 11176 | 12923 | 13379 | 10765 | 14322 | 84 |
| Community - Volunteer service hours | Hours | 714300 | 578586 | 584329 | 440607 | 212090 | 84 |
| Revenue | HK$ million | 40927 | 53564 | 60953 | 56971 | 55473 | 78 |
| Taxation | HK$ million | 1713 | 2155 | 1859 | 2003 | 1729 | 78 |
| Volunteer service beneficiaries (Hong Kong) | beneficiaries | 640000 | 12 | ||||
| Volunteer service hours | Hours | 16633 | 14122 | 9329 | 14487 | 20254 | 81 |
| Volunteer service hours (Hong Kong) | hours | 20000 | 12 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2020 | 2021 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|---|
| NOₓ Emissions | Tonnes | 223.7 | 190 | 175.9 | 184 | 157.4 |
| PM10 Emissions | Tonnes | 2.3 | 2.6 | 4.6 | 2.6 | 15.1 |
| SOₓ Emissions | Tonnes | 258 | 256.6 | 133.6 | 89 | 105.1 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | Tonnes CO₂e | 1682000 | 1880000 | 1830000 | 1596000 | 1628000 |
| Indirect Energy Emissions (Scope 2) | Tonnes CO₂e | 676000 | 694000 | 673000 | 618000 | 518000 |
| Scope 3 GHG Emissions (Capital Goods) | Tonnes CO₂e | 337000 | 259000 | |||
| Scope 3 GHG Emissions (Fuel and Energy-related Activities (Not Included in Scope 1 or Scope 2)) | Tonnes CO₂e | 170000 | ||||
| Scope 3 GHG Emissions (Purchased Goods/Services) | Tonnes CO₂e | 3686000 | 3339000 | |||
| Scope 3 GHG Emissions (Use of Sold Products) | Tonnes CO₂e | 23133000 | 20669000 | |||
| Total GHG Emissions | Tonnes CO₂e | 2358000 | 2502000 | 2503000 | 2214000 | 2146000 |
| Total Other Indirect Energy Emissions (Scope 3) | Tonnes CO₂e | 27555000 | 24635000 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|---|
| Total Hazardous Waste | Tonnes | 1084 | 2441 | 2185 | 3929 | 1867 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|---|
| Non-Hazardous Waste Disposed | Tonnes | 294114 | 359085 | 368734 | 280820 | 280530 |
| Non-Hazardous Waste Recycled | Tonnes | 135.4 | 154.6 | 143.8 | 105.7 | 79.5 |
| Recycling Rate of Non-Hazardous Waste | Percent | 0.046 | 0.043 | 0.039 | 0.038 | 0.028 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Scope 1 and 2 Emissions Reduction Percentage Compared to Last Year | % | 9 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|---|
| Diesel Fuel Consumption | GJ | 18440 | 18440 | 20222 | 18399 | 19801 |
| Gasoline Consumption | GJ | 9071 | 8587 | 7032 | 7062 | 6880 |
| LPG Consumption | GJ | 54105 | 54150 | 55220 | 39009 | 151 |
| Natural Gas Consumption | GJ | 5178927 | 5219173 | 4910944 | 4620309 | 4739124 |
| Purchased Electricity | GJ | 477749 | 355681 | 383941 | 394483 | 389604 |
| Total Energy Consumption | GJ | 13851261 | 15027226 | 9510134 | 8126750 | 7999444 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|---|
| Surface Water Withdrawal | Million m³ | 428 | 469 | 472 | 505 | |
| Total Wastewater Discharge | Million m³ | 0.09855 | 0.101042 | 0.126809 | 0.120449 | 0.119381 |
| Total Water Withdrawal | Million m³ | 433.2 | 474.1 | 476.6 | 509.5 | 4.8 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2020 | 2021 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|---|
| Packaging Material Consumption (Paper) | Tonnes | 842 | 916 | 920 | 820 | 864 |
| Packaging Material Consumption (Plastic) | Tonnes | 1.41 | 1.38 | 1.27 | 1.26 | 1.04 |
| Packaging Material Intensity (By Unit Product) | kg/piece | 1.8 | ||||
| Packaging Materials Consumed | Tonnes | 858.91 | 933.28 | 935.97 | 838.56 | 1186 |
| Usage of Packaging Materials (Wood) | Tonnes | 15.5 | 15.9 | 14.7 | 17.3 | 24.9 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|---|
| Number of Contractors | Number | 136 | ||||
| Number of Employees Aged 30-50 | Number | 11280 | ||||
| Number of Employees Aged Above 50 | Number | 1053 | ||||
| Number of Employees Aged Below 30 | Number | 7997 | ||||
| Number of Employees in Hong Kong | Number | 2456 | ||||
| Number of Employees in Hong Kong (Female) | Number | 563 | ||||
| Number of Employees in Hong Kong (Male) | Number | 1893 | ||||
| Number of Female Employees | Number | 563 | ||||
| Number of Full-time Employees | Number | 51067 | 52637 | 21820 | 20693 | 20330 |
| Number of Full-time Employees (Female) | Number | None | None | 6518 | 6289 | 6283 |
| Number of Full-time Employees (Male) | Number | None | None | 15302 | 14404 | 14047 |
| Number of General Employees | Number | 1178 | ||||
| Number of Male Employees | Number | 1893 | ||||
| Number of New Employees | Number | 255 | ||||
| Number of New Employees (Above 50) | Number | 16 | ||||
| Number of New Employees (Aged 30-50) | Number | 96 | ||||
| Number of New Employees (Aged Below 30) | Number | 143 | ||||
| Number of New Employees (Female) | Number | 87 | ||||
| Number of New Employees (Hong Kong) | Number | 255 | ||||
| Number of New Employees (Male) | Number | 168 | ||||
| Number of Part-time Employees | Number | 24 | ||||
| Number of Permanent Employees | Number | 20330 | ||||
| Number of Permanent Employees (Hong Kong) | Number | 2320 | ||||
| Percentage of New Employees | % | 10.5 | ||||
| Percentage of New Employees (Above 50) | % | 2.4 | ||||
| Percentage of New Employees (Aged 30-50) | % | 8.8 | ||||
| Percentage of New Employees (Aged Below 30) | % | 21.2 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 8.1 |
| Turnover Rate of Employees Aged Above 50 | % | 4.7 |
| Turnover Rate of Employees Aged Below 30 | % | 12.3 |
| Turnover Rate of Employees in Hong Kong | % | 209 |
| Turnover Rate of Female Employees | % | 13.3 |
| Turnover Rate of Male Employees | % | 7.2 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Number of Work-related Fatalities for Contractors | Number (per 1000000 work-hours) | 1 |
| Number of Work-related Fatalities for Direct Employee | Number (per 1000000 work-hours) | 1 |
Lost days due to work injury.
| Standard Indicator | Unit | 2020 | 2021 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|---|
| Lost Working Days Due to Work-related Injuries (Contractor) | Number of work-days | 121 | 201 | 264 | ||
| Lost Working Days Due to Work-related Injuries (Employees) | Number of work-days | 386 | 2085 | 1052 | 1293 | 838 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Percentage of Trained General Employees | % | 80.9 |
| Percentage of Trained Hong Kong Employees | % | 83.1 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|
| Average Training Hours (Female) | Hours | 52.1 | 62.2 | 94.5 | 34.9 |
| Average Training Hours (General Employees) | Hours | 52.4 | 54.5 | 106.9 | 36.1 |
| Average Training Hours (Hong Kong Employees) | Hours | 60.3 | |||
| Average Training Hours (Male) | Hours | 51.2 | 61.8 | 102.7 | 66.5 |
| Average Training Hours per Employee | Hours | 51.5 | 62 | 100 | 37.1 |
| Total Training Hours | Hours | 1392042 | 1350836 | 2074140 | 91074 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Proportion of Spending on Local Suppliers | % | 47 | 44 | 38 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2020 | 2021 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|---|
| Number of Products and Service Related Complaints | Number | 109 | 186 | |||
| Total Number of Customer Complaints | Number | 7 | 13 | 3 | 1 | 2 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Coverage Rate of Ethical Standards and Anti-Corruption Training | % | 81.3 |
| Coverage of Anti-corruption Training for Employees | % | 81.3 |
| Total Hours of Anti-corruption Training | Hours | 24604 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2020 | 2021 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|---|
| Number of Employees Participating in Volunteer Activities | Number | 11176 | 12923 | 13379 | 10765 | 14322 |
| Total Social Investment | HK$ million | 7 | 6.1 | 5.8 | ||
| Total Volunteer Service Hours | Hours | 714300 | 578586 | 584329 | 440607 | 212090 |