Environmental, Social and Governance Report 2024
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Nitrogen oxides (NOx) emissions | kg | 800.75 | 847.45 | 50 |
| Particulate matters (PM) | kg | 77.16 | 81.2 | 50 |
| Sulphur oxides (SOx) emissions | kg | 1.56 | 1.85 | 50 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| GHG emissions (Scope 1) | tCO2e | 281.51 | 336.49 | 50 |
| GHG emissions (Scope 2) | tCO2e | 184.76 | 27.66 | 50 |
| GHG emissions intensity | tCO2e/employee | 0.53 | 0.54 | 50 |
| Total GHG emissions (Scope 1 + Scope 2) | tCO2e | 466.27 | 364.15 | 50 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Discarded ink cartridge/toner cartridge weight | Tonne | 0.2 | 0.05 | 50 |
| Hazardous waste intensity | Tonne/employee | 0.00055 | 0.00007 | 50 |
| Total hazardous waste produced | Tonne | 0.23 | 0.05 | 50 |
| Waste battery weight | Tonne | 0.03 | 0.003 | 50 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| General office waste weight | Tonne | 0.68 | 0.64 | 50 |
| Non-hazardous waste intensity | Tonne/employee | 0.0018 | 0.0014 | 50 |
| Non-hazardous waste produced | Tonne | 1.57 | 0.93 | 50 |
| Weight of office waste paper | Tonne | 0.89 | 0.29 | 50 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Electricity consumption | kWh in '000s | 287.26 | 44.57 | 51 |
| Energy consumption intensity | kWh in '000s'/employee | 1.51 | 2.08 | 51 |
| Heat consumption | kWh in '000s | 52.86 | 51 | |
| Non-renewable fuel (direct) consumption | kWh in '000s | 982.88 | 1349.3 | 51 |
| Piped natural gas consumption | kWh in '000s | 1.08 | 51 | |
| Purchased energy (indirect) consumption | kWh in '000s | 340.12 | 44.57 | 51 |
| Total diesel consumption | kWh in '000s | 87.63 | 51 | |
| Total energy consumption | kWh in '000s | 1323 | 1393.87 | 51 |
| Total petrol consumption | kWh in '000s | 894.18 | 1349.3 | 51 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Municipal water consumption | Cubic metre | 1260.61 | 702.37 | 51 |
| Total water consumption | Cubic metre | 1260.61 | 702.37 | 51 |
| Water consumption intensity | Cubic metre/employee | 1.44 | 1.05 | 51 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Number of employees as of 31 December 2023, Age 30 and below | 104 | 52 | ||
| Number of employees as of 31 December 2023, Age 30–50 | 687 | 52 | ||
| Number of employees as of 31 December 2023, Age 50 and above | 86 | 52 | ||
| Number of employees as of 31 December 2023, Female | 263 | 52 | ||
| Number of employees as of 31 December 2023, General employees | 830 | 52 | ||
| Number of employees as of 31 December 2023, Male | 614 | 52 | ||
| Number of employees as of 31 December 2023, Middle management | 43 | 52 | ||
| Number of employees as of 31 December 2023, Senior management | 4 | 52 | ||
| Number of employees as of 31 December 2023, The PRC | 877 | 52 | ||
| Number of employees as of 31 December 2024, Age 30 and below | 234 | 52 | ||
| Number of employees as of 31 December 2024, Age 30–50 | 400 | 52 | ||
| Number of employees as of 31 December 2024, Age 50 and above | 35 | 52 | ||
| Number of employees as of 31 December 2024, Female | 201 | 52 | ||
| Number of employees as of 31 December 2024, General employees | 644 | 52 | ||
| Number of employees as of 31 December 2024, Male | 468 | 52 | ||
| Number of employees as of 31 December 2024, Middle management | 21 | 52 | ||
| Number of employees as of 31 December 2024, Senior management | 4 | 52 | ||
| Number of employees as of 31 December 2024, The PRC | 669 | 52 | ||
| Operating revenue | million RMB | 252 | 5 | |
| Total assets | million RMB | 3093 | 5 | |
| Total number of employees as of 31 December 2023 | 877 | 52 | ||
| Total number of employees as of 31 December 2024 | 669 | 52 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Total turnover rate | 7.64% | 32.14% | 52 | |
| Turnover rate, Age 30 and below | 25.00% | 27.78% | 52 | |
| Turnover rate, Age 30–50 | 5.97% | 37.50% | 52 | |
| Turnover rate, Age 50 and above | 0.00% | 0.00% | 52 | |
| Turnover rate, Female | 7.60% | 32.34% | 52 | |
| Turnover rate, General employees | 7.35% | 33.23% | 52 | |
| Turnover rate, Hong Kong, Macao and Taiwan | 0.00% | 0.00% | 52 | |
| Turnover rate, Male | 7.65% | 32.05% | 52 | |
| Turnover rate, Middle management | 11.63% | 4.76% | 52 | |
| Turnover rate, Senior management | 25.00% | 0.00% | 52 | |
| Turnover rate, The PRC | 7.64% | 32.14% | 52 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Rate of work-related fatalities | 0% | 0% | 0% | 53 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Percentage of all employees trained | 100.00% | 100.00% | 53 | |
| Percentage of female employees trained | 100.00% | 100.00% | 53 | |
| Percentage of general employees trained | 100.00% | 100.00% | 53 | |
| Percentage of male employees trained | 100.00% | 100.00% | 53 | |
| Percentage of middle management trained | 100.00% | 100.00% | 53 | |
| Percentage of senior management trained | 100.00% | 100.00% | 53 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Average training hours completed per employee | hour | 16 | 13 | 53 |
| Average training hours completed per female employee | hour | 16 | 13 | 53 |
| Average training hours completed per general employee | hour | 16 | 13 | 53 |
| Average training hours completed per male employee | hour | 16 | 13 | 53 |
| Average training hours completed per middle management employee | hour | 16 | 13 | 53 |
| Average training hours completed per senior management employee | hour | 16 | 13 | 53 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Complaint resolution rate | % | 97 | 99 | 54 |
| Customer complaint response rate | % | 100 | 100 | 54 |
| Number of products and service-related complaints received | case | 4856 | 2141 | 54 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Training hours of staff for anti-corruption | minutes | 80280 | 54 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 77.16 | 81.2 |
| NOâ‚“ Emissions | kg | 800.75 | 847.45 |
| SOâ‚“ Emissions | kg | 1.56 | 1.85 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 281.51 | 336.49 |
| Indirect Energy Emissions (Scope 2) | tCO2e | 184.76 | 27.66 |
| Total GHG Emissions | tCO2e | 466.27 | 364.15 |
| Total GHG Emissions Intensity (By Employee) | tCO2e/employee | 0.53 | 0.54 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Hazardous Waste (Used Batteries) | Tonne | 0.03 | 0.003 |
| Total Hazardous Waste | Tonne | 0.23 | 0.05 |
| Total Hazardous Waste Intensity (By Employee) | Tonne/employee | 0.00055 | 0.00007 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Non-Hazardous Waste (Office Waste) | Tonne | 1.57 | 0.93 |
| Paper Waste | Tonne | 0.89 | 0.29 |
| Total Non-Hazardous Waste Intensity (By Employee) | Tonne/employee | 0.0018 | 0.0014 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Diesel Fuel Consumption | kWh in '000s | 87.63 | |
| Energy Consumption Intensity (By Employee) | kWh in '000s'/employee | 1.51 | 2.08 |
| Gasoline Consumption | kWh in '000s | 894.18 | 1349.3 |
| Natural Gas Consumption | kWh in '000s | 1.08 | |
| Purchased Electricity | kWh in '000s | 287.26 | 44.57 |
| Purchased Heating | kWh in '000s | 52.86 | |
| Total Energy Consumption | kWh in '000s | 1323 | 1393.87 |
| Total Indirect Energy Consumption | kWh in '000s | 340.12 | 44.57 |
| Total Non-Renewable Fuel Consumption | kWh in '000s | 982.88 | 1349.3 |
| Total Purchased Energy | kWh in '000s | 340.12 | 44.57 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Municipal Water Consumption | Cubic metre | 1260.61 | 702.37 |
| Water Consumption | Cubic metre | 1260.61 | 702.37 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Number of Employees Aged 30-50 | 687 | 400 | |
| Number of Employees Aged Above 50 | 86 | 35 | |
| Number of Employees Aged Below 30 | 104 | 234 | |
| Number of Employees in Mainland China | 877 | 669 | |
| Number of Female Employees | 263 | 201 | |
| Number of General Employees | 830 | 644 | |
| Number of Male Employees | 614 | 468 | |
| Number of Middle Management Employees | 43 | 21 | |
| Number of Senior Management Employees | 4 | 4 | |
| Number of Total Employees | 877 | 669 | |
| Percentage of Employees Aged 30-50 | % | 78.33 | 59.79 |
| Percentage of Employees Aged Above 50 | % | 9.81 | 5.23 |
| Percentage of Employees Aged Below 30 | % | 11.86 | 34.97 |
| Percentage of Employees in Mainland China | % | 100 | 100 |
| Percentage of Female Employees | % | 29.99 | 30.04 |
| Percentage of Male Employees | % | 70.01 | 69.96 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 5.97 | 37.5 |
| Turnover Rate of Employees Aged Below 30 | % | 25 | 27.78 |
| Turnover Rate of Employees in Mainland China | % | 7.64 | 32.14 |
| Turnover Rate of Female Employees | % | 7.6 | 32.34 |
| Turnover Rate of General Employees | % | 7.35 | 33.23 |
| Turnover Rate of Male Employees | % | 7.65 | 32.05 |
| Turnover Rate of Middle Management Employees | % | 11.63 | 4.76 |
| Turnover Rate of Senior Management Employees | % | 25 | |
| Turnover Rate of Total Employees | % | 7.64 | 32.14 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Percentage of Employees Trained | % | 100 | 100 |
| Percentage of Trained Female Employees | % | 100 | 100 |
| Percentage of Trained General Employees | % | 100 | 100 |
| Percentage of Trained Male Employees | % | 100 | 100 |
| Percentage of Trained Middle Management | % | 100 | 100 |
| Percentage of Trained Senior Management | % | 100 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Average Training Hours (Female) | hour | 16 | 13 |
| Average Training Hours (General Employees) | hour | 16 | 13 |
| Average Training Hours (Male) | hour | 16 | 13 |
| Average Training Hours (Middle Management) | hour | 16 | 13 |
| Average Training Hours (Senior Management) | hour | 16 | 13 |
| Average Training Hours per Employee | hour | 16 | 13 |
Number of suppliers by geographical region.
| Standard Indicator | Unit |
|---|---|
| Number of Local Suppliers | number |
| Number of Total Suppliers | number |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Complaint Growth Rate | % | -55.89 | |
| Complaints Handling Rate | % | 97 | 99 |
| Number of Products and Service Related Complaints | case | 4856 | 2141 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Total Hours of Anti-corruption Training | hours | 1338 |