Environmental, Social and Governance Report 2024
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| GHG emission density (tonnes/m²) | tonnes/m² | 0.026 | 12 |
| GHG emissions (Scope 1) (tonnes) | tonnes | 23.98 | 12 |
| GHG emissions (Scope 2) (tonnes) | tonnes | 506.45 | 12 |
| Total GHG emissions (Scope 1 and Scope 2) (tonnes) | tonnes | 530.43 | 12 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Density of hazardous waste (tonnes/m²) | tonnes/m² | 0.0000022 | 9 |
| Hazardous waste (tonnes) | tonnes | 0.045 | 9 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Density of non-hazardous waste (tonnes/m²) | tonnes/m² | 0.0067 | 9 |
| Non-hazardous waste (tonnes) | tonnes | 138.6 | 9 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Comprehensive energy consumption (MWh) | MWh | 1041.77 | 8 |
| Density of energy consumption (MWh/m²) | MWh/m² | 0.05 | 8 |
| Electricity (MWh) | MWh | 943.81 | 8 |
| Gasoline consumption (MWh) | MWh | 97.96 | 8 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of employees by age group - Age 30 to 39 | 859 | 33 | |
| Number of employees by age group - Age 40 to 49 | 50 | 33 | |
| Number of employees by age group - Age 50 and above | 2 | 33 | |
| Number of employees by age group - Under age 30 | 681 | 33 | |
| Number of employees by employment type - Contractor and others | 16 | 33 | |
| Number of employees by employment type - Labour contract employee | 1576 | 33 | |
| Number of employees by gender - Female | 650 | 33 | |
| Number of employees by gender - Male | 942 | 33 | |
| Number of employees by geographical region - Hong Kong, Macao, and Taiwan | 4 | 33 | |
| Number of employees by geographical region - Other countries and regions | 9 | 33 | |
| Number of employees by geographical region - The Chinese Mainland | 1579 | 33 | |
| Total number of employees | 1592 | 33 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Employee turnover rate by age group (%) - Age 30 to 39 | % | 20.09 | 33 |
| Employee turnover rate by age group (%) - Age 40 to 49 | % | 16.67 | 33 |
| Employee turnover rate by age group (%) - Age 50 and above | % | 33.33 | 33 |
| Employee turnover rate by age group (%) - Under age 30 | % | 23.31 | 33 |
| Employee turnover rate by gender (%) - Female | % | 23.53 | 33 |
| Employee turnover rate by gender (%) - Male | % | 19.9 | 33 |
| Employee turnover rate by geographical region (%) - Hong Kong, Macao and Taiwan | % | 20 | 33 |
| Employee turnover rate by geographical region (%) - The Chinese Mainland | % | 21.52 | 33 |
| Total turnover rate (%) | % | 21.42 | 33 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Percentage of employees trained by gender (Female) | % | 84.62 | 36 |
| Percentage of employees trained by gender (Male) | % | 89.81 | 36 |
| Percentage of employees trained by management level (Management) | % | 75 | 36 |
| Percentage of employees trained by management level (Non-management) | % | 88.35 | 36 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Average training hours of employees by gender (Female) | h | 8.23 | 36 |
| Average training hours of employees by gender (Male) | h | 7.72 | 36 |
| Average training hours of employees by management level (Management) | h | 88 | 36 |
| Average training hours of employees by management level (Non-management) | h | 7.69 | 36 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Customer complaint settlement rate | % | 99.97 | 24 |
| Overall customer satisfaction | % | 98.46 | 24 |
| Overall satisfaction with handling of customer complaint | % | 98.81 | 24 |
| Total number of customer complaints | 81861 | 24 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes | 23.98 |
| Indirect Energy Emissions (Scope 2) | tonnes | 506.45 |
| Total GHG Emissions | tonnes | 530.43 |
| Total GHG Emissions Intensity (By Area) | tonnes/m² | 0.026 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Total Hazardous Waste | tonnes | 0.045 |
| Total Hazardous Waste Intensity (By Area) | tonnes/m² | 0.0000022 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Non-Hazardous Waste Disposed | tonnes | 138.6 |
| Total Non-Hazardous Waste Intensity (By Area) | tonnes/m² | 0.0067 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Energy Consumption Intensity (By Area) | MWh/m² | 0.05 |
| Gasoline Consumption | MWh | 97.96 |
| Purchased Electricity | MWh | 943.81 |
| Total Energy Consumption | MWh | 1041.77 |
| Total Indirect Energy Consumption | MWh | 943.81 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Contractors | 16 | |
| Number of Employees Aged 30-50 | 909 | |
| Number of Employees Aged Above 50 | 2 | |
| Number of Employees Aged Below 30 | 681 | |
| Number of Employees in Hong Kong | 4 | |
| Number of Employees in Hong Kong and Mainland China | 1583 | |
| Number of Employees in Mainland China | 1579 | |
| Number of Employees in Overseas | 9 | |
| Number of Female Employees | 650 | |
| Number of Male Employees | 942 | |
| Number of Total Employees | 1592 | |
| Percentage of Employees Aged 30-50 | % | 57.13 |
| Percentage of Employees Aged Above 50 | % | 0.13 |
| Percentage of Employees Aged Below 30 | % | 42.8 |
| Percentage of Employees in Hong Kong | % | 0.25 |
| Percentage of Employees in Hong Kong and Mainland China | % | 99.43 |
| Percentage of Employees in Mainland China | % | 99.18 |
| Percentage of Employees in Overseas | % | 0.57 |
| Percentage of Female Employees | % | 40.79 |
| Percentage of Male Employees | % | 59.21 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 18.38 |
| Turnover Rate of Employees Aged Above 50 | % | 33.33 |
| Turnover Rate of Employees Aged Below 30 | % | 23.31 |
| Turnover Rate of Employees in Hong Kong | % | 20 |
| Turnover Rate of Employees in Mainland China | % | 21.52 |
| Turnover Rate of Female Employees | % | 23.53 |
| Turnover Rate of Male Employees | % | 19.9 |
| Turnover Rate of Total Employees | % | 21.42 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Percentage of Trained Female Employees | % | 84.62 |
| Percentage of Trained General Employees | % | 88.35 |
| Percentage of Trained Male Employees | % | 89.81 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Average Training Hours (Female) | h | 8.23 |
| Average Training Hours (General Staff) | h | 7.69 |
| Average Training Hours (Male) | h | 7.72 |
| Average Training Hours (Senior Management) | h | 88 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Complaints Handling Rate | % | 99.97 |
| Satisfaction Rate of Customer Complaint Handling | % | 98.81 |
| Total Number of Customer Complaints | 81861 |