Environmental, Social and Governance Report 2024
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Direct GHG emissions (Scope 1), Packaging Department | tCO2e | 487.67 | 1192.1 | 2330.69 | 13 |
| Direct GHG emissions (Scope 1), Paper-making Department | tCO2e | 146813.37 | 77891.85 | 47249.58 | 13 |
| Energy indirect GHG emissions (Scope 2), Packaging Department | tCO2e | 19286 | 17949.08 | 13502.07 | 13 |
| Energy indirect GHG emissions (Scope 2), Paper-making Department | tCO2e | 268249.13 | 255419.04 | 214690.21 | 13 |
| GHG emission intensity of Paper-making Department | tCO2e/0'000 tonnes of paper | 5555.18 | 4235.49 | 10 | |
| Total GHG emission intensity (Packaging Department) | tCO2e/0'000 square metres of carton product | 1.28 | 1.24 | 1.15 | 13 |
| Total GHG emission intensity (Paper-making Department) | tCO2e/0'000 tonnes of paper | 5929.46 | 5555.18 | 4235.49 | 13 |
| Total GHG emissions, Packaging Department | tCO2e | 19773.66 | 19141.19 | 15832.76 | 13 |
| Total GHG emissions, Paper-making Department | tCO2e | 415062.5 | 333310.89 | 261939.79 | 13 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Coal fly ash | tonnes | 5773.08 | 7943.29 | 4745.56 | 17 |
| Dyeing sludge | tonnes | 129.62 | 520.52 | 375.4 | 17 |
| Laboratory waste liquid disposal (Paper-making Department) | tonnes | 1.23 | 16 | ||
| Papermaking sludge | tonnes | 3868.66 | 3673.31 | 2147.46 | 17 |
| Papermaking waste residue | tonnes | 168633.7 | 92801.33 | 57158.71 | 17 |
| Total hazardous waste disposal (Packaging Department) | tonnes | 56.8 | 52.46 | 67 | 16 |
| Total hazardous waste disposal (Paper-making Department) | tonnes | 26.57 | 47.79 | 99.06 | 16 |
| Total hazardous waste disposal intensity (Packaging Department) | tonnes/0000 square metres of carton products | 0.0037 | 0.0034 | 0.0049 | 16 |
| Total hazardous waste disposal intensity (Paper-making Department) | tonnes/0000 tonnes of paper | 0.38 | 0.8 | 1.6 | 16 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Double-sided tape consumption | rolls | 29756 | 26965 | 42373 | 22 |
| Foam consumption | tonnes | 346.3 | 890.4 | 1130.4 | 22 |
| Intensity (Paper-making Department) | MWh/0000 tonnes of paper | 18262.27 | 20619.99 | 16943.74 | 19 |
| Plastic tape consumption | rolls | 73024 | 76488 | 247 | 22 |
| Used plastic boards disposal (Packaging Department) | tonnes | 7.08 | 16 | ||
| Waste paper | tonnes | 10569.6 | 19073.1 | 14596.96 | 17 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Hazardous waste disposal intensity of Paper-making Department | tonnes/0'000 tonnes of paper | 0.8 | 1.6 | 10 | |
| Ink-containing wastewater disposal (Packaging Department) | tonnes | 21.63 | 16 | ||
| Total non-hazardous waste disposal | tonnes | 188974.06 | 124011.55 | 85394.9 | 17 |
| Total non-hazardous waste disposal intensity | tonnes/RMB million revenue | 62.7 | 51.88 | 35.06 | 17 |
| Used light tubes disposal (Packaging Department) | tonnes | 0.01 | 16 | ||
| Used packaging barrels disposal (Packaging Department) | tonnes | 17.07 | 16 | ||
| Used packaging barrels disposal (Paper-making Department) | tonnes | 9.59 | 16 | ||
| Waste Catalyst disposal (Paper-making Department) | tonnes | 49.68 | 16 | ||
| Waste activated carbon disposal (Packaging Department) | tonnes | 2.22 | 16 | ||
| Waste capacitance disposal (Paper-making Department) | tonnes | 0.52 | 16 | ||
| Waste engine oil disposal (Packaging Department) | tonnes | 0.62 | 16 | ||
| Waste engine oil disposal (Paper-making Department) | tonnes | 1.34 | 16 | ||
| Waste ink residue disposal (Packaging Department) | tonnes | 18.09 | 16 | ||
| Waste mineral oil disposal (Paper-making Department) | tonnes | 23.1 | 16 | ||
| Waste paint disposal (Paper-making Department) | tonnes | 0.3 | 16 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Coal (Paper-making Department) | MWh | 734804.32 | 124195.58 | 137474.55 | 19 |
| Diesel (Packaging Department) | MWh | 24.98 | 5516.82 | 19 | |
| Diesel (Paper-making Department) | MWh | 6424.21 | 8591.28 | 19 | |
| Direct energy consumption (Packaging Department) | MWh | 2432.91 | 5949.79 | 4297.71 | 19 |
| Direct energy consumption (Paper-making Department) | MWh | 734804.32 | 101323.93 | 790836.97 | 19 |
| Gasoline (Packaging Department) | MWh | 28.92 | 31.34 | 55.13 | 19 |
| Gasoline (Paper-making Department) | MWh | 31.34 | 761.13 | 298.85 | 19 |
| Indirect energy consumption (Packaging Department) | MWh | 44529.74 | 40528.71 | 29472.45 | 19 |
| Indirect energy consumption (Paper-making Department) | MWh | 568787.04 | 962875.45 | 1042450.29 | 19 |
| Natural gas (Packaging Department) | MWh | 2403.99 | 8593.47 | 4270.26 | 19 |
| Natural gas (Paper-making Department) | MWh | 3040.32 | 185409.82 | 308738.34 | 19 |
| Production volume of carton products of Group's Packaging Department | square metres | 154240000 | 154540000 | 137300000 | 14 |
| Purchased electricity (Packaging Department) | MWh | 12655.42 | 13584.13 | 14831.27 | 19 |
| Purchased electricity (Paper-making Department) | MWh | 332896.98 | 322018.48 | 325489.66 | 19 |
| Purchased steam (Packaging Department) | MWh | 31874.33 | 26944.58 | 14641.18 | 19 |
| Purchased steam (Paper-making Department) | MWh | 207056.52 | 189556.25 | 105729.44 | 19 |
| Scrap metal consumption | tonnes | 45.23 | 0.02 | 361.32 | 22 |
| Self-generated electricity (biomass) (Paper-making Department) | MWh | 17857.44 | 274479 | 19 | |
| Self-produced steam (biomass) (Paper-making Department) | MWh | 402072.97 | 583783.29 | 19 | |
| Total electricity and steam consumption intensity of Paper-making Department | MWh/0'000 tonnes of paper | 17857.44 | 16856.13 | 10 | |
| Total energy consumption (Packaging Department) | MWh | 46926.65 | 46478.5 | 39314.66 | 19 |
| Total energy consumption (Paper-making Department) | MWh | 1303591.36 | 1371999.49 | 1833287.26 | 19 |
| Total energy consumption intensity (Packaging Department) | MWh/0000 square metres of carton product | 3.04 | 3.01 | 2.86 | 19 |
| Waste plastic consumption | tonnes | 0.01 | 0.01 | 22 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Total sewage discharge volume | tonnes | 3419743.66 | 3362502.14 | 14 |
| Total water consumption intensity of Paper-making Department | tonnes/tonnes of paper | 6 | 6.06 | 10 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Binding thread consumption | tonnes | 236.9 | 252.26 | 616.35 | 22 |
| Expanded Polyethylene (EPE), foam, sponge consumption | tonnes | 5.85 | 3.96 | 1130.4 | 22 |
| Honeycomb wrap consumption | tonnes | 541.14 | 392.83 | 333.25 | 22 |
| Hot melt adhesive consumption | tonnes | 50.75 | 46.5 | 155.26 | 22 |
| Masking tape consumption | rolls | 1950 | 2101 | 2222 | 22 |
| Packaging film consumption | tonnes | 65.4 | 64.15 | 106.8 | 22 |
| Packing belt consumption | tonnes | 105.68 | 66.69 | 50.92 | 22 |
| Packing tape consumption | rolls | 21328 | 47951 | 25547 | 22 |
| Paper production of Group's Paper-making Department | tonnes | 700000 | 600000 | 618440 | 14 |
| Total packaging material consumption | tonnes | 1457.14 | 1716.83 | 1671.95 | 22 |
| Total packaging material consumption (rolls) | rolls | 126258 | 153505 | 112343 | 22 |
| Total packaging material consumption intensity | tonnes/RMB million revenue | 0.48 | 0.72 | 0.69 | 22 |
| Total packaging material consumption intensity (rolls) | rolls/RMB million revenue | 41.89 | 64.21 | 46.12 | 22 |
| Used bags consumption | tonnes | 15.97 | 0.01 | 8.04 | 22 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of employees - Female | employees | 543 | 547 | 533 | 29 |
| Number of employees - Male | employees | 1941 | 2068 | 2172 | 29 |
| Number of employees aged 30–50 years old | employees | 1605 | 1672 | 1680 | 29 |
| Number of employees in Ganzhou | employees | 170 | 173 | 159 | 29 |
| Number of employees in Gaoan | employees | 8 | 9 | 29 | |
| Number of employees in Wuhan | employees | 75 | 75 | 69 | 29 |
| Number of employees in Zhongshan | employees | 1948 | 2064 | 2102 | 29 |
| Number of employees in Zhuhai | employees | 283 | 294 | 375 | 29 |
| Number of employees over 50 years old | employees | 619 | 664 | 717 | 29 |
| Number of employees under 30 years old | employees | 260 | 279 | 308 | 29 |
| Number of engineers and technical staff or with higher education background | employees | 495 | 517 | 29 | |
| Number of full-time employees | employees | 2698 | 29 | ||
| Number of part-time employees | employees | 7 | 29 | ||
| Percentage of employees - Female | % | 21.86 | 20.92 | 19.7 | 29 |
| Percentage of employees - Male | % | 78.14 | 79.08 | 80.3 | 29 |
| Percentage of employees aged 30–50 years old | % | 64.61 | 63.94 | 62.11 | 29 |
| Percentage of employees in Ganzhou | % | 6.85 | 6.62 | 5.88 | 29 |
| Percentage of employees in Gaoan | % | 0.32 | 0.34 | 29 | |
| Percentage of employees in Wuhan | % | 3.02 | 2.87 | 2.55 | 29 |
| Percentage of employees in Zhongshan | % | 78.42 | 78.93 | 77.71 | 29 |
| Percentage of employees in Zhuhai | % | 11.39 | 11.24 | 13.86 | 29 |
| Percentage of employees over 50 years old | % | 24.92 | 25.39 | 26.51 | 29 |
| Percentage of employees under 30 years old | % | 10.47 | 10.67 | 11.38 | 29 |
| Total number of employees | employees | 2615 | 2705 | 29 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of employees left by age group: 30–50 years old | employees | 534 | 430 | 293 | 30 |
| Number of employees left by age group: Over 50 years old | employees | 114 | 98 | 100 | 30 |
| Number of employees left by age group: Under 30 years old | employees | 206 | 157 | 148 | 30 |
| Number of employees left by gender: Female | employees | 222 | 213 | 130 | 30 |
| Number of employees left by gender: Male | employees | 632 | 472 | 411 | 30 |
| Number of employees left by geographical region: Ganzhou | employees | 48 | 20 | 40 | 30 |
| Number of employees left by geographical region: Gaoan | employees | 2 | 3 | 9 | 30 |
| Number of employees left by geographical region: Wuhan | employees | 20 | 13 | 10 | 30 |
| Number of employees left by geographical region: Zhongshan | employees | 607 | 466 | 399 | 30 |
| Number of employees left by geographical region: Zhuhai | employees | 177 | 62 | 83 | 30 |
| Staff turnover rate (overall) | % | 26.2 | 20 | 30 | |
| Turnover rate by age group: 30–50 years old | % | 33.27 | 25.72 | 17.44 | 30 |
| Turnover rate by age group: Over 50 years old | % | 18.42 | 14.76 | 13.95 | 30 |
| Turnover rate by age group: Under 30 years old | % | 79.23 | 56.27 | 48.05 | 30 |
| Turnover rate by gender: Female | % | 40.88 | 38.94 | 24.39 | 30 |
| Turnover rate by gender: Male | % | 32.56 | 22.82 | 18.92 | 30 |
| Turnover rate by geographical region: Ganzhou | % | 28.24 | 11.56 | 25.16 | 30 |
| Turnover rate by geographical region: Gaoan | % | 25 | 33.33 | 30 | |
| Turnover rate by geographical region: Wuhan | % | 26.67 | 17.33 | 14.49 | 30 |
| Turnover rate by geographical region: Zhongshan | % | 31.16 | 22.58 | 18.98 | 30 |
| Turnover rate by geographical region: Zhuhai | % | 62.54 | 24.27 | 22.13 | 30 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Breakdown of trained employees (Female) | % | 21.89 | 21.34 | 18.75 | 35 |
| Breakdown of trained employees (General Staff) | % | 84.52 | 84.94 | 85.76 | 35 |
| Breakdown of trained employees (Male) | % | 78.11 | 78.66 | 81.25 | 35 |
| Breakdown of trained employees (Middle Management) | % | 9.03 | 6.49 | 8.2 | 35 |
| Breakdown of trained employees (Senior Management) | % | 6.45 | 8.12 | 6.04 | 35 |
| Percentage of employees trained (Female) | % | 100 | 100 | 92.68 | 35 |
| Percentage of employees trained (General Staff) | % | 98.45 | 98.15 | 97 | 35 |
| Percentage of employees trained (Group) | % | 98.01 | 97.38 | 35 | |
| Percentage of employees trained (Male) | % | 99.85 | 97.49 | 98.53 | 35 |
| Percentage of employees trained (Middle Management) | % | 100 | 95.7 | 100 | 35 |
| Percentage of employees trained (Senior Management) | % | 100 | 98.58 | 100 | 35 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Average training hours (Female) | hours | 16.17 | 12.51 | 42.66 | 35 |
| Average training hours (General Staff) | hours | 16.64 | 21.31 | 45.67 | 35 |
| Average training hours (Male) | hours | 18.05 | 24.06 | 44.86 | 35 |
| Average training hours (Middle Management) | hours | 31.69 | 29.57 | 54.88 | 35 |
| Average training hours (Senior Management) | hours | 11.1 | 18.14 | 11.98 | 35 |
| Average training hours per employee (Group) | hours | 21.64 | 44.43 | 35 | |
| Total training hours attended (Group) | hours | 56595 | 120178 | 35 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Number of appearance problems in Packaging Department complaints | cases | 2244 | 2329 | 41 |
| Number of appearance problems in Paper-making Department complaints | cases | 8 | 2 | 41 |
| Number of complaints received by Packaging Department about products and services | cases | 2530 | 2888 | 41 |
| Number of complaints received by Paper-making Department about products and services | cases | 130 | 176 | 41 |
| Number of complaints to Paper-making Department due to product quality | cases | 12 | 9 | 41 |
| Number of delivery problems in Packaging Department complaints | cases | 68 | 80 | 41 |
| Number of indicator problems in Packaging Department complaints | cases | 82 | 118 | 41 |
| Number of indicator problems in Paper-making Department complaints | cases | 36 | 68 | 41 |
| Number of printing/nail box problems in Packaging Department complaints | cases | 70 | 185 | 41 |
| Number of size problems in Packaging Department complaints | cases | 66 | 176 | 41 |
| Number of size problems in Paper-making Department complaints | cases | 2 | 2 | 41 |
| Number of winding problems in Paper-making Department complaints | cases | 74 | 97 | 41 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 147301.04 | 79083.95000000001 | 49580.270000000004 |
| Indirect Energy Emissions (Scope 2) | tCO2e | 287535.13 | 273368.12 | 228192.28 |
| Total GHG Emissions | tCO2e | 434836.16 | 352452.08 | 277772.55 |
| Total GHG Emissions Intensity (By Product Volume) | tCO2e/0'000 square metres of carton product | 1.28 | 1.24 | 1.15 |
| Total GHG Emissions Intensity (By Product Weight) | tCO2e/0'000 tonnes of paper | 5929.46 | 5555.18 | 4235.49 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Hazardous Waste Disposed | tonnes | 26.57 | 47.79 | 99.06 |
| Total Hazardous Waste Intensity (By Product Weight) | tonnes/0000 tonnes of paper | 0.38 | 0.8 | 1.6 |
| Total Hazardous Waste Intensity (By Unit Product) | tonnes/0000 square metres of carton products | 0.0037 | 0.0034 | 0.0049 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Paper Waste | tonnes | 10569.6 | 19073.1 | 14596.96 |
| Plastic Waste | tonnes | 7.08 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Hazardous Waste Intensity Reduction Percentage Compared to Last Year (By Unit Product) | % | -100 | |
| Non-Hazardous Waste Intensity Reduction Compared to Last Year (By Revenue) | tonnes/RMB million revenue | 10.82 | 16.82 |
| Non-Hazardous Waste Intensity Reduction Percentage Compared to Last Year | % | 17.29 | 32.43 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Biomass Energy | MWh | 419930.41 | 858262.29 | |
| Diesel Fuel Consumption | MWh | 6449.19 | 14108.1 | |
| Energy Consumption Intensity (By Unit Product) | MWh/0000 square metres of carton product | 3.04 | 3.01 | 2.86 |
| Fossil Fuel Consumption | MWh | 734804.32 | 124195.58 | 137474.55 |
| Gasoline Consumption | MWh | 60.26 | 792.47 | 353.98 |
| Natural Gas Consumption | MWh | 5444.31 | 194003.29 | 313008.6 |
| Purchased Electricity | MWh | 345552.4 | 335602.61 | 340320.93 |
| Purchased Steam | MWh | 238930.85 | 216500.83 | 120370.62 |
| Total Direct Energy Consumption | MWh | 737237.23 | 107273.72 | 795134.68 |
| Total Energy Consumption | MWh | 1340518.01 | 1418477.99 | 1872601.92 |
| Total Indirect Energy Consumption | MWh | 613316.78 | 1003404.16 | 1071922.74 |
| Total Purchased Energy | MWh | 584483.25 | 552103.44 | 460691.55 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Total Wastewater Discharge | tonnes | 3419743.66 | 3362502.14 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Packaging Material Intensity (By Revenue) | tonnes/RMB million revenue | 0.48 | 0.72 | 0.69 |
| Packaging Materials Consumed | tonnes | 1457.14 | 1716.83 | 1671.95 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | employees | 1605 | 1672 | 1680 |
| Number of Employees Aged Above 50 | employees | 619 | 664 | 717 |
| Number of Employees Aged Below 30 | employees | 260 | 279 | 308 |
| Number of Female Employees | employees | 543 | 547 | 533 |
| Number of Full-time Employees | employees | 2698 | ||
| Number of Male Employees | employees | 1941 | 2068 | 2172 |
| Number of Part-time Employees | employees | 7 | ||
| Number of Total Employees | employees | 2484 | 2615 | 2705 |
| Percentage of Employees Aged 30-50 | % | 64.61 | 63.94 | 62.11 |
| Percentage of Employees Aged Above 50 | % | 24.92 | 25.39 | 26.51 |
| Percentage of Employees Aged Below 30 | % | 10.47 | 10.67 | 11.38 |
| Percentage of Female Employees | % | 21.86 | 20.92 | 19.7 |
| Percentage of Full-time Employees | % | 99.74 | ||
| Percentage of Male Employees | % | 78.14 | 79.08 | 80.3 |
| Percentage of Part-time Employees | % | 0.26 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 33.27 | 25.72 | 17.44 |
| Turnover Rate of Employees Aged Above 50 | % | 18.42 | 14.76 | 13.95 |
| Turnover Rate of Employees Aged Below 30 | % | 79.23 | 56.27 | 48.05 |
| Turnover Rate of Female Employees | % | 40.88 | 38.94 | 24.39 |
| Turnover Rate of Male Employees | % | 32.56 | 22.82 | 18.92 |
| Turnover Rate of Total Employees | % | 40.13 | 26.2 | 20 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | 98.01 | 97.38 | |
| Percentage of Trained Female Employees | % | 100 | 100 | 92.68 |
| Percentage of Trained General Employees | % | 98.45 | 98.15 | 97 |
| Percentage of Trained Male Employees | % | 99.85 | 97.49 | 98.53 |
| Percentage of Trained Middle Management | % | 100 | 95.7 | 100 |
| Percentage of Trained Senior Management | % | 100 | 98.58 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Average Training Hours (Female) | hours | 16.17 | 12.51 | 42.66 |
| Average Training Hours (General Staff) | hours | 16.64 | 21.31 | 45.67 |
| Average Training Hours (Male) | hours | 18.05 | 24.06 | 44.86 |
| Average Training Hours (Middle Management) | hours | 31.69 | 29.57 | 54.88 |
| Average Training Hours (Senior Management) | hours | 11.1 | 18.14 | 11.98 |
| Average Training Hours per Employee | hours | 21.64 | 44.43 | |
| Total Training Hours | hours | 56595 | 120178 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Complaint Growth Rate | percent | 15.2 | |
| Number of Product Quality Complaints | cases | 12 | 9 |
| Number of Products and Service Related Complaints | cases | 2660 | 3064 |
| Total Number of Customer Complaints | cases | 2660 | 3064 |