2024 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Nitrogen oxide emissions, percent change compared to 2023 | % | -0.52 | 65 | |
| Nitrogen oxides emissions (kg) | kg | 261.51 | 260.13 | 66 |
| Particulate matter emissions (kg) | kg | 24.79 | 24.69 | 66 |
| Sulphur oxides emissions (kg) | kg | 0.39 | 0.33 | 66 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Employee business travel (tonnes) | tonnes | 12.36 | 66 | |
| Greenhouse gas emissions per unit area under management (tonnes/10000 sq.m.) | tonnes/10000 sq.m. | 18.99 | 18.38 | 66 |
| Indirect emissions (Scope 2) (tonnes) | tonnes | 82944.24 | 86379.43 | 66 |
| Indirect emissions (Scope 2) (tonnes) - Eastern China | tonnes | 7209.69 | 9968.77 | 66 |
| Indirect emissions (Scope 2) (tonnes) - Northeastern China | tonnes | 1355.21 | 934.38 | 66 |
| Indirect emissions (Scope 2) (tonnes) - Northern China | tonnes | 60229.82 | 61021.25 | 66 |
| Indirect emissions (Scope 2) (tonnes) - Southern China | tonnes | 5659.59 | 10192.98 | 66 |
| Indirect emissions (Scope 2) (tonnes) - Southwestern China | tonnes | 8489.94 | 4262.05 | 66 |
| Other indirect emissions (Scope 3) (tonnes) | tonnes | 12.36 | 66 | |
| Scope of direct emissions (Scope 1) (tonnes) | tonnes | 57.85 | 52.98 | 66 |
| Total GHG emissions (tonnes) | tonnes | 83002.09 | 86444.77 | 66 |
| Total purchased electricity (tonnes) | tonnes | 82944.24 | 86379.43 | 66 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Total amount of hazardous waste disposal (tonnes) | tonnes | 3.74 | 12.55 | 66 |
| Total hazardous waste disposal per GFA under management (tonnes/10000 sq.m.) | tonnes/10000 sq.m. | 0.0008 | 0.0026 | 66 |
| Waste batteries (tonnes) | tonnes | 0.53 | 3.44 | 66 |
| Waste fluorescent lamp tubes (tonnes) | tonnes | 1.93 | 7.62 | 66 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Domestic waste (tonnes) | tonnes | 389.91 | 419.53 | 66 |
| Total amount of non-hazardous waste disposal (tonnes) | tonnes | 437.2 | 443.48 | 66 |
| Waste ink cartridges (tonnes) | tonnes | 0.16 | 0.26 | 66 |
| Waste toner cartridges (tonnes) | tonnes | 1.12 | 1.23 | 66 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Achievement of carbon emission reduction target in Beijing | achieved | 60 | |
| Carbon dioxide emission reduction (Group) | tonnes | 3290.3655 | 61 |
| Greenhouse gas emissions (scope 1), percent change compared to 2023 | % | -8.42 | 65 |
| Sulphur oxide emissions, percent change compared to 2023 | % | -15.44 | 65 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Total non-hazardous waste disposal per GFA under management | tonnes/10000 sq.m. | 0.1 | 0.09 | 65 |
| Total non-hazardous waste disposal per GFA under management (tonnes/10000 sq.m.) | tonnes/10000 sq.m. | 0.1 | 0.09 | 66 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Diesel (MWh) | MWh | 1.63 | 1.86 | 68 |
| Diesel (tonnes) | tonnes | 0.49 | 0.49 | 66 |
| Direct energy consumption (MWh) | MWh | 251.54 | 199.11 | 68 |
| Direct energy consumption, percent change compared to 2023 | % | -20.84 | 65 | |
| Energy consumption per GFA under management (MWh/10000 sq.m.) | MWh/10000 sq.m. | 28.3 | 32.93 | 68 |
| Gasoline (MWh) | MWh | 249.91 | 197.25 | 68 |
| Gasoline (tonnes) | tonnes | 57.36 | 52.49 | 66 |
| Green electricity consumption (Group) | kWh | 5447625 | 61 | |
| Indirect energy consumption (MWh) | MWh | 123424.4 | 154619.17 | 68 |
| Purchased electricity (MWh) | MWh | 123424.4 | 154619.17 | 68 |
| Total energy consumption (MWh) | MWh | 123675.94 | 154818.28 | 68 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Water consumption (tonnes) | tonnes | 1511747.81 | 2245141.14 | 68 |
| Water consumption per GFA under management (tonnes/10000 sq.m.) | tonnes/10000 sq.m. | 345.92 | 477.49 | 68 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Office paper (tonnes) | tonnes | 47.29 | 23.95 | 66 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Number of employees | 5536 | 5074 | 52 | |
| Number of employees aged 30 or below | 648 | 574 | 52 | |
| Number of employees aged 31–50 | 3009 | 2794 | 52 | |
| Number of employees aged 50 or above | 1879 | 1706 | 52 | |
| Number of employees in Central China | 54 | 93 | 52 | |
| Number of employees in Eastern China | 724 | 707 | 52 | |
| Number of employees in Northeastern China | 24 | 29 | 52 | |
| Number of employees in Northern China | 2658 | 2632 | 52 | |
| Number of employees in Southern China | 1416 | 967 | 52 | |
| Number of employees in Southwestern China | 660 | 646 | 52 | |
| Number of female employees | 2077 | 1866 | 52 | |
| Number of full-time employees | 5374 | 5009 | 52 | |
| Number of male employees | 3459 | 3208 | 52 | |
| Number of part-time employees | 162 | 65 | 52 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Employee turnover rate | 17.58% | 20.09% | 52 | |
| Employee turnover rate (Central China) | 31.65% | 38.06% | 52 | |
| Employee turnover rate (Eastern China) | 18.28% | 15.27% | 52 | |
| Employee turnover rate (Northeastern China) | 17.24% | 61.54% | 52 | |
| Employee turnover rate (Northern China) | 12.94% | 13.32% | 52 | |
| Employee turnover rate (Southern China) | 31.41% | 35.48% | 52 | |
| Employee turnover rate (Southwestern China) | 22.98% | 15.85% | 52 | |
| Employee turnover rate (aged 30 or below) | 31.25% | 26.59% | 52 | |
| Employee turnover rate (aged 31–50) | 14.90% | 15.16% | 52 | |
| Employee turnover rate (aged 50 or above) | 14.55% | 24.9% | 52 | |
| Employee turnover rate (female) | 19.89% | 22.87% | 52 | |
| Employee turnover rate (full-time) | 17.51% | 19.37% | 52 | |
| Employee turnover rate (male) | 16.22% | 18.38% | 52 | |
| Employee turnover rate (part-time) | 24.07% | 58.47% | 52 |
Lost days due to work injury.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Lost days due to work-related injuries | day | 445 | 1192 | 2144 | 51 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| 2024 'Golden Butlers, Harmony Butlers' training - Passing rate | 100% | 46 | ||
| 2024 'Golden Butlers, Harmony Butlers' training - Training batch | 15 | 46 | ||
| 2024 'Golden Crafters' training - Passing rate | 100% | 46 | ||
| 2024 'Golden Crafters' training - Training batch | 9 | 46 | ||
| 2024 'Golden Guards' training - Passing rate | 100% | 46 | ||
| 2024 'Golden Guards' training - Training batch | 19 | 46 | ||
| 2024 Middle and senior level training - Passing rate | 100% | 46 | ||
| 2024 Middle and senior level training - Training batch | 14 | 46 | ||
| All learning program minimum credits to complete | credits | 25 | 45 | |
| All learning program participants | persons | 1685 | 45 | |
| Golden Butlers customer service professional training program courses offered | courses | 15 | 45 | |
| Golden Butlers customer service professional training program participants | persons | 47 | 45 | |
| Golden Crafters engineering professional training program courses offered | courses | 9 | 45 | |
| Golden Crafters engineering professional training program participants | persons | 18 | 45 | |
| Golden Guards security professional training program courses offered | courses | 19 | 45 | |
| Golden Guards security professional training program participants | persons | 27 | 45 | |
| Mid-to-senior management training participants | persons | 1363 | 45 | |
| Mid-to-senior management training sessions | sessions | 14 | 45 | |
| New employee training - Passing rate | 100% | 46 | ||
| New employee training - Training batch | 65 | 46 | ||
| Percentage of female employees trained | % | 100 | 100 | 46 |
| Percentage of general employees trained | % | 100 | 100 | 46 |
| Percentage of male employees trained | % | 100 | 100 | 46 |
| Percentage of middle management trained | % | 100 | 100 | 46 |
| Percentage of senior management trained | % | 100 | 100 | 46 |
| Property knowledge contest - Training batch | 14 | 46 | ||
| Talent reserve team training participants | persons | 1842 | 45 | |
| Talent reserve team training sessions | sessions | 6 | 45 | |
| Training for all employees - Passing rate | 100% | 46 | ||
| Training for all employees - Person-time of training | 1685 | 46 | ||
| Training for all employees - Training batch | 3 | 46 | ||
| Training for reserve talents - Passing rate | 100% | 46 | ||
| Training for reserve talents - Person-time of training | 1842 | 46 | ||
| Training for reserve talents - Training batch | 6 | 46 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| 2024 'Golden Butlers, Harmony Butlers' training - Person-time of training | 705 | 46 | ||
| 2024 'Golden Crafters' training - Person-time of training | 162 | 46 | ||
| 2024 'Golden Guards' training - Person-time of training | 513 | 46 | ||
| 2024 Middle and senior level training - Person-time of training | 1363 | 46 | ||
| Average training hours of employees | hours/person | 71 | 71 | 46 |
| Average training hours of female employees | hours/person | 71 | 71 | 46 |
| Average training hours of general employees | hours/person | 72 | 72 | 46 |
| Average training hours of male employees | hours/person | 71 | 71 | 46 |
| Average training hours of middle management | hours/person | 64 | 70 | 46 |
| Average training hours of senior management | hours/person | 78 | 72 | 46 |
| Golden Butlers customer service professional training program average training duration | hours per person | 42 | 45 | |
| Golden Butlers customer service professional training program training sessions attended | sessions | 705 | 45 | |
| Golden Crafters engineering professional training program average training duration | hours per person | 24 | 45 | |
| Golden Crafters engineering professional training program training sessions attended | sessions | 162 | 45 | |
| Golden Guards security professional training program average training duration | hours per person | 24 | 45 | |
| Golden Guards security professional training program training sessions attended | sessions | 513 | 45 | |
| New employee training - Person-time of training | 177 | 46 | ||
| Property knowledge contest - Person-time of training | 12474 | 46 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Complaint handling rate (%) | % | 100 | 100 | 20 |
| Complaint rate (%) | % | <0.4 | <0.48 | 20 |
| Complaint resolution rate (%) | % | 98 | 98 | 20 |
| Complaint satisfaction rate (%) | % | 95 | 98 | 20 |
| Number of complaints received | 278 | 361 | 20 | |
| Timely handling rate (%) | % | 100 | 100 | 20 |
| complaint resolution rate | 98% | 19 | ||
| customer request handling rate | 100% | 19 | ||
| timely response rate | 100% | 19 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 24.79 | 24.69 |
| NOâ‚“ Emissions | kg | 261.51 | 260.13 |
| SOâ‚“ Emissions | kg | 0.39 | 0.33 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes | 57.85 | 52.98 |
| Indirect Energy Emissions (Scope 2) | tonnes | 82944.24 | 86379.43 |
| Scope 3 GHG Emissions (Business Travel) | tonnes | 12.36 | |
| Total GHG Emissions | tonnes | 83002.09 | 86444.77 |
| Total GHG Emissions Intensity (By Area) | tonnes/10000 sq.m. | 18.99 | 18.38 |
| Total Other Indirect Energy Emissions (Scope 3) | tonnes | 12.36 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Hazardous Electronic Waste | tonnes | 1.93 | 7.62 |
| Hazardous Waste (Used Batteries) | tonnes | 0.53 | 3.44 |
| Total Hazardous Waste | tonnes | 3.74 | 12.55 |
| Total Hazardous Waste Intensity (By Area) | tonnes/10000 sq.m. | 0.0008 | 0.0026 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | tonnes | 389.91 | 419.53 |
| Non-Hazardous Waste Disposed | tonnes | 437.2 | 443.48 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| CO2 Emissions Reduction Compared to Last Year | tonnes | 3290.3655 |
| GHG Emissions Reduction Percentage Compared to Last Year | % | -8.42 |
| SOx Emissions Reduction Percentage Compared to Last Year | % | -15.44 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Non-Hazardous Waste Intensity Reduction Compared to Last Year (By Area) | tonnes/10000 sq.m. | 0.01 |
| Non-Hazardous Waste Intensity Reduction Percentage Compared to Last Year | % | 10 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Diesel Fuel Consumption | MWh | 1.63 | 1.86 |
| Energy Consumption Intensity (By Area) | MWh/10000 sq.m. | 28.3 | 32.93 |
| Gasoline Consumption | MWh | 249.91 | 197.25 |
| Purchased Electricity | MWh | 123424.4 | 154619.17 |
| Total Direct Energy Consumption | MWh | 251.54 | 199.11 |
| Total Energy Consumption | MWh | 123675.94 | 154818.28 |
| Total Indirect Energy Consumption | MWh | 123424.4 | 154619.17 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Water Consumption | tonnes | 1511747.81 | 2245141.14 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Packaging Material Consumption (Paper) | tonnes | 47.29 | 23.95 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Number of Employees Aged 30-50 | 3009 | 2794 | |
| Number of Employees Aged Above 50 | 1879 | 1706 | |
| Number of Employees Aged Below 30 | 648 | 574 | |
| Number of Employees in Central China | 54 | 93 | |
| Number of Employees in East China | 724 | 707 | |
| Number of Employees in North China | 2658 | 2632 | |
| Number of Employees in Northeast China | 24 | 29 | |
| Number of Employees in South China | 1416 | 967 | |
| Number of Employees in Southwest China | 660 | 646 | |
| Number of Female Employees | 2077 | 1866 | |
| Number of Full-time Employees | 5374 | 5009 | |
| Number of Male Employees | 3459 | 3208 | |
| Number of Part-time Employees | 162 | 65 | |
| Number of Total Employees | 5536 | 5074 | |
| Percentage of Employees Aged 30-50 | % | 54.36 | 55.08 |
| Percentage of Employees Aged Above 50 | % | 33.93 | 33.62 |
| Percentage of Employees Aged Below 30 | % | 11.71 | 11.32 |
| Percentage of Employees in Central China | % | 0.98 | 1.83 |
| Percentage of Employees in East China | % | 13.08 | 13.94 |
| Percentage of Employees in North China | % | 48.02 | 51.88 |
| Percentage of Employees in Northeast China | % | 0.43 | 0.57 |
| Percentage of Employees in South China | % | 25.58 | 19.07 |
| Percentage of Employees in Southwest China | % | 11.92 | 12.74 |
| Percentage of Female Employees | % | 37.53 | 36.74 |
| Percentage of Full-time Employees | % | 97.07 | 98.72 |
| Percentage of Male Employees | % | 62.47 | 63.26 |
| Percentage of Part-time Employees | % | 2.93 | 1.28 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 14.9 | 15.16 |
| Turnover Rate of Employees Aged Above 50 | % | 14.55 | 24.9 |
| Turnover Rate of Employees Aged Below 30 | % | 31.25 | 26.59 |
| Turnover Rate of Employees in Central China | % | 31.65 | 38.06 |
| Turnover Rate of Employees in East China | % | 18.28 | 15.27 |
| Turnover Rate of Employees in North China | % | 12.94 | 13.32 |
| Turnover Rate of Employees in Northeast China | % | 17.24 | 61.54 |
| Turnover Rate of Employees in South China | % | 31.41 | 35.48 |
| Turnover Rate of Employees in Southwest China | % | 22.98 | 15.85 |
| Turnover Rate of Female Employees | % | 19.89 | 22.87 |
| Turnover Rate of Full-time Employees | % | 17.51 | 19.37 |
| Turnover Rate of Male Employees | % | 16.22 | 18.38 |
| Turnover Rate of Part-time Employees | % | 24.07 | 58.47 |
| Turnover Rate of Total Employees | % | 17.58 | 20.09 |
Lost days due to work injury.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | day | 445 | 1192 | 2144 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Percentage of Employees Trained | % | 100 | 100 |
| Percentage of New Employees Trained | % | 100 | |
| Percentage of Trained Female Employees | % | 100 | 100 |
| Percentage of Trained General Employees | % | 100 | 100 |
| Percentage of Trained Male Employees | % | 100 | 100 |
| Percentage of Trained Middle Management | % | 100 | 100 |
| Percentage of Trained Senior Management | % | 100 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Average Training Hours (Female) | hours/person | 71 | 71 |
| Average Training Hours (General Employees) | hours/person | 72 | 72 |
| Average Training Hours (Male) | hours/person | 71 | 71 |
| Average Training Hours (Marketing & Customer Service) | hours/person | 42 | |
| Average Training Hours (Middle Management) | hours/person | 64 | 70 |
| Average Training Hours (Operational Employees) | hours/person | 24 | |
| Average Training Hours (Senior Management) | hours/person | 78 | 72 |
| Average Training Hours (Technical Employees) | hours/person | 24 | |
| Average Training Hours per Employee | hours/person | 71 | 71 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit |
|---|---|
| Number of Suppliers Certified to ISO 9001 Quality Management System | % |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Standard Indicator | Unit |
|---|---|
| Number of Suppliers Certified to ISO 14001 Environmental Management System |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Complaint Growth Rate | % | 29.86 | |
| Complaints Handling Rate | % | 100 | 100 |
| Satisfaction Rate of Customer Complaint Handling | % | 95 | 98 |
| Total Number of Customer Complaints | 278 | 361 |