2024 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT

Year: 2024
Published: 2025-04-22
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2023 2024 Report Pages
Direct (Scope 1) greenhouse gas emission (tonnes) - Office and warehouse tonnes 471.8 447.07 44
Direct (Scope 1) greenhouse gas emission (tonnes) - Shop tonnes 1.07 44
Direct (Scope 1) greenhouse gas emission (tonnes) - Total tonnes 472.88 447.07 44
Indirect (Scope 2) greenhouse gas emission (tonnes) - Office and warehouse tonnes 3066.68 2511.05 44
Indirect (Scope 2) greenhouse gas emission (tonnes) - Shop tonnes 48529.72 43144.71 44
Indirect (Scope 2) greenhouse gas emission (tonnes) - Total tonnes 51596.4 45655.76 44
Intensity of Scope 1 and 2 emissions (tonnes/revenue in RMB million) - Total tonnes/RMB million 2.6 2.5 44
Other (Scope 3) indirect greenhouse gas emission (tonnes) - Total tonnes 29448.76 44
Total intensity of Scope 1, 2 and 3 emissions (tonnes/revenue in RMB million) - Total tonnes/RMB million 4.09 44

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2023 2024 Report Pages
Renovation waste intensity (tonnes/revenue in RMB million) - Total tonnes/revenue in RMB million 0.12 0.11 41
Renovation waste total amount (tonnes) - Office and warehouse tonnes 75.27 38.11 41
Renovation waste total amount (tonnes) - Shop tonnes 2369.91 2061.96 41
Renovation waste total amount (tonnes) - Total tonnes 2445.18 2100.07 41

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2023 2024 Report Pages
Domestic waste intensity (tonnes/revenue in RMB million) - Total tonnes/revenue in RMB million 0.00557 0.0124 41
Domestic waste total amount (tonnes) - Office and warehouse tonnes 41.65 163.32 41
Domestic waste total amount (tonnes) - Shop tonnes 68.25 66.11 41
Domestic waste total amount (tonnes) - Total tonnes 109.9 229.42 41
Plastic wrap consumption (tonnes) - Office and warehouse tonnes 31.97 27.68 31
Plastic wrap consumption (tonnes) - Shop tonnes 79.21 79.71 31
Plastic wrap consumption (tonnes) - Total tonnes 111.18 107.39 31
Plastic wrap intensity (tonnes/revenue in RMB million) - Total tonnes/revenue in RMB million 0.0055 0.0058 31
Shopping bags consumption (tonnes) - Office and warehouse tonnes 16.22 53.87 31
Shopping bags consumption (tonnes) - Shop tonnes 660.25 564.61 31
Shopping bags consumption (tonnes) - Total tonnes 676.47 618.48 31
Shopping bags intensity (tonnes/revenue in RMB million) - Total tonnes/revenue in RMB million 0.0347 0.034 31

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2023 2024 Report Pages
Diesel consumption (Office and warehouse) litre 36551.73 32537.17 38
Diesel consumption (Shop) litre 25.05 38
Diesel consumption (Total) litre 36576.78 32537.17 38
Diesel intensity (Total) litre/revenue in RMB million 1.82 1.76 38
Electricity consumption (Office and warehouse) kWh 5397603 4693648 38
Electricity consumption (Shop) kWh 85127448 80403856 38
Electricity consumption (Total) kWh 90525051 85097504 38
Electricity intensity (Total) kWh/revenue in RMB million 4511.7 4611.35 38
Gasoline consumption (Office and warehouse) litre 140835.87 134743.15 38
Gasoline consumption (Total) litre 140835.87 134743.15 38
Gasoline intensity (Total) litre/revenue in RMB million 7.02 7.3 38
Natural gas consumption (Total) m³ 488 38

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2023-2030 Report Pages
Water consumption (water conservation) maintain the same level 30

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2023-2030 Report Pages
Electricity consumption (energy conservation) percent reduction 5 30

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Indicator Unit 2023 2023-2030 2024 Report Pages
Cartons consumption (tonnes) - Office and warehouse tonnes 640.14 1251.24 31
Cartons consumption (tonnes) - Shop tonnes 553.27 586.71 31
Cartons consumption (tonnes) - Total tonnes 1193.41 1837.95 31
Cartons intensity (tonnes/revenue in RMB million) - Total tonnes/revenue in RMB million 0.0595 0.0996 31
Packaging material consumption (waste reduction) maintain the same level 30

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2023 2024 Report Pages
Number of contract employees employees 19057 16960 15
Number of employees aged 30-39 employees 10788 9926 15
Number of employees aged 40-49 employees 4161 4222 15
Number of employees aged 50 and above employees 276 254 15
Number of employees below 30 years old employees 6885 5562 15
Number of employees in Hong Kong employees 17 17 15
Number of employees in Mainland China employees 21910 19778 15
Number of employees in Taiwan employees 183 169 15
Number of female employees employees 17708 16122 15
Number of male employees employees 4402 3842 15
Number of permanent employees employees 3053 3004 15
Percentage of contract employees % 86.2 85 15
Percentage of employees aged 30-39 % 48.8 49.7 15
Percentage of employees aged 40-49 % 18.8 21.2 15
Percentage of employees aged 50 and above % 1.3 1.3 15
Percentage of employees below 30 years old % 31.1 27.9 15
Percentage of employees in Hong Kong % 0.1 0.1 15
Percentage of employees in Mainland China % 99.1 99.1 15
Percentage of employees in Taiwan % 0.8 0.9 15
Percentage of female employees % 80.1 80.8 15
Percentage of male employees % 19.9 19.2 15
Percentage of permanent employees % 13.8 15.1 15

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2023 2024 Report Pages
Employee turnover rate by age group: 30-39 % 44.5% 37.6% 16
Employee turnover rate by age group: 40-49 % 25.4% 16.7% 16
Employee turnover rate by age group: 50 and above % 56.5% 48.8% 16
Employee turnover rate by age group: Below 30 % 129.8% 120.8% 16
Employee turnover rate by gender: Female % 61.4% 50.5% 16
Employee turnover rate by gender: Male % 92.8% 81.7% 16
Employee turnover rate by region: Hong Kong % 17.6% 23.5% 16
Employee turnover rate by region: Mainland China % 67.6% 56.7% 16
Employee turnover rate by region: Taiwan % 69.4% 34.3% 16

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2023 2024 Report Pages
Percentage of employees trained (All employees) % 119.0% 134.5% 12
Percentage of employees trained (Female) % 79.0% 78.3% 12
Percentage of employees trained (General) % 3.2% 4.2% 12
Percentage of employees trained (Male) % 21.0% 21.7% 12
Percentage of employees trained (Middle-level) % 1.4% 3.6% 12
Percentage of employees trained (Senior) % 0.1% 0.5% 12
Percentage of employees trained (Shop) % 89.8% 83.0% 12
Percentage of employees trained (Supervisory-level) % 5.6% 8.8% 12

The average training hours completed per employee by gender and employee category.

Indicator Unit 2023 2024 Report Pages
Average training hours per employee (All employees) hours 10.1 27.5 12
Average training hours per employee (Female) hours 10 28.2 12
Average training hours per employee (General) hours 2 14.1 12
Average training hours per employee (Male) hours 10.4 24.8 12
Average training hours per employee (Middle-level) hours 1.9 45 12
Average training hours per employee (Senior) hours 0.3 8.8 12
Average training hours per employee (Shop) hours 12 29.4 12
Average training hours per employee (Supervisory-level) hours 3.3 10.2 12

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2023 2024 Report Pages
Number of complaints about unsuccessful attempts in drawing lots of limited edition items 461 94 20
Number of industrial and commercial complaints 57 124 20
Number of service attitude related complaints 222 170 20
Percentage of complaints handled properly and closed 100% 100% 20
Total number of calls received by customer service hotlines 30357 24649 20
Total number of complaints received through customer service hotlines 740 388 20
Total number of incoming calls to customer service hotlines 52000 42553 20

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2023 2024
Direct GHG Emissions (Scope 1) tonnes 472.88 447.07
Indirect Energy Emissions (Scope 2) tonnes 51596.4 45655.76
Total GHG Emissions Intensity (By Revenue) tonnes/RMB million 2.6 4.09
Total Other Indirect Energy Emissions (Scope 3) tonnes 29448.76

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2023 2024
Total Hazardous Waste tonnes 2445.18 2100.07
Total Hazardous Waste Intensity (By Revenue) tonnes/revenue in RMB million 0.12 0.11

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2023 2024
Non-Hazardous Waste (Domestic Waste) tonnes 109.9 229.42
Plastic Waste tonnes 111.18 107.39
Total Non-Hazardous Waste Intensity (By Revenue) tonnes/revenue in RMB million 0.00557 0.0124

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2023 2024
Diesel Fuel Consumption litre 36576.78 32537.17
Gasoline Consumption litre 140835.87 134743.15
Natural Gas Consumption m³ 488
Purchased Electricity kWh 90525051 85097504
Purchased Electricity Intensity (By Revenue) kWh/revenue in RMB million 4511.7 4611.35

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2023-2030
Water Consumption maintain the same level

Description of energy use efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2023-2030
Electricity Usage Reduction Percentage Compared to Last Year percent reduction 5

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Standard Indicator Unit 2023 2024
Packaging Material Consumption (Paper) tonnes 1193.41 1837.95
Packaging Material Intensity (By Revenue) tonnes/revenue in RMB million 0.0595 0.0996
Packaging Materials Consumed tonnes 1193.41 1837.95

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2023 2024
Number of Contractors employees 19057 16960
Number of Employees Aged 30-50 employees 14949 14148
Number of Employees Aged Above 50 employees 276 254
Number of Employees Aged Below 30 employees 6885 5562
Number of Employees in Hong Kong employees 17 17
Number of Employees in Hong Kong and Mainland China employees 21927 19795
Number of Employees in Mainland China employees 21910 19778
Number of Employees in Taiwan employees 183 169
Number of Female Employees employees 17708 16122
Number of Male Employees employees 4402 3842
Number of Total Employees employees 22110 19964
Percentage of Contractors % 86.2 85
Percentage of Employees Aged 30-50 % 67.6 70.9
Percentage of Employees Aged Above 50 % 1.3 1.3
Percentage of Employees Aged Below 30 % 31.1 27.9
Percentage of Employees in Hong Kong % 0.1 0.1
Percentage of Employees in Mainland China % 99.1 99.1
Percentage of Employees in Taiwan % 0.8 0.9
Percentage of Female Employees % 80.1 80.8
Percentage of Male Employees % 19.9 19.2

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2023 2024
Turnover Rate of Employees Aged 30-50 % 69.9 54.3
Turnover Rate of Employees Aged Above 50 % 56.5 48.8
Turnover Rate of Employees Aged Below 30 % 129.8 120.8
Turnover Rate of Employees in Hong Kong % 17.6 23.5
Turnover Rate of Employees in Mainland China % 67.6 56.7
Turnover Rate of Employees in Taiwan % 69.4 34.3
Turnover Rate of Female Employees % 61.4 50.5
Turnover Rate of Male Employees % 92.8 81.7

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2023 2024
Percentage of Employees Trained % 119 134.5
Percentage of Trained Female Employees % 79 78.3
Percentage of Trained General Employees % 3.2 4.2
Percentage of Trained Male Employees % 21 21.7
Percentage of Trained Middle Management % 1.4 3.6
Percentage of Trained Operational Employees % 89.8 83
Percentage of Trained Senior Management % 0.1 0.5
Percentage of Trained Supervisory-level Employees % 5.6 8.8

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2023 2024
Average Training Hours (Female) hours 10 28.2
Average Training Hours (General Staff) hours 2 14.1
Average Training Hours (Male) hours 10.4 24.8
Average Training Hours (Middle Management) hours 1.9 45
Average Training Hours (Senior Management) hours 0.3 8.8
Average Training Hours per Employee hours 10.1 27.5

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2023 2024
Complaint Growth Rate % -47.57
Complaints Handling Rate % 100 100
Total Number of Customer Complaints 740 388