2024 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2023 | 2024 | Report Pages |
---|---|---|---|---|
Direct (Scope 1) greenhouse gas emission (tonnes) - Office and warehouse | tonnes | 471.8 | 447.07 | 44 |
Direct (Scope 1) greenhouse gas emission (tonnes) - Shop | tonnes | 1.07 | 44 | |
Direct (Scope 1) greenhouse gas emission (tonnes) - Total | tonnes | 472.88 | 447.07 | 44 |
Indirect (Scope 2) greenhouse gas emission (tonnes) - Office and warehouse | tonnes | 3066.68 | 2511.05 | 44 |
Indirect (Scope 2) greenhouse gas emission (tonnes) - Shop | tonnes | 48529.72 | 43144.71 | 44 |
Indirect (Scope 2) greenhouse gas emission (tonnes) - Total | tonnes | 51596.4 | 45655.76 | 44 |
Intensity of Scope 1 and 2 emissions (tonnes/revenue in RMB million) - Total | tonnes/RMB million | 2.6 | 2.5 | 44 |
Other (Scope 3) indirect greenhouse gas emission (tonnes) - Total | tonnes | 29448.76 | 44 | |
Total intensity of Scope 1, 2 and 3 emissions (tonnes/revenue in RMB million) - Total | tonnes/RMB million | 4.09 | 44 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2023 | 2024 | Report Pages |
---|---|---|---|---|
Renovation waste intensity (tonnes/revenue in RMB million) - Total | tonnes/revenue in RMB million | 0.12 | 0.11 | 41 |
Renovation waste total amount (tonnes) - Office and warehouse | tonnes | 75.27 | 38.11 | 41 |
Renovation waste total amount (tonnes) - Shop | tonnes | 2369.91 | 2061.96 | 41 |
Renovation waste total amount (tonnes) - Total | tonnes | 2445.18 | 2100.07 | 41 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2023 | 2024 | Report Pages |
---|---|---|---|---|
Domestic waste intensity (tonnes/revenue in RMB million) - Total | tonnes/revenue in RMB million | 0.00557 | 0.0124 | 41 |
Domestic waste total amount (tonnes) - Office and warehouse | tonnes | 41.65 | 163.32 | 41 |
Domestic waste total amount (tonnes) - Shop | tonnes | 68.25 | 66.11 | 41 |
Domestic waste total amount (tonnes) - Total | tonnes | 109.9 | 229.42 | 41 |
Plastic wrap consumption (tonnes) - Office and warehouse | tonnes | 31.97 | 27.68 | 31 |
Plastic wrap consumption (tonnes) - Shop | tonnes | 79.21 | 79.71 | 31 |
Plastic wrap consumption (tonnes) - Total | tonnes | 111.18 | 107.39 | 31 |
Plastic wrap intensity (tonnes/revenue in RMB million) - Total | tonnes/revenue in RMB million | 0.0055 | 0.0058 | 31 |
Shopping bags consumption (tonnes) - Office and warehouse | tonnes | 16.22 | 53.87 | 31 |
Shopping bags consumption (tonnes) - Shop | tonnes | 660.25 | 564.61 | 31 |
Shopping bags consumption (tonnes) - Total | tonnes | 676.47 | 618.48 | 31 |
Shopping bags intensity (tonnes/revenue in RMB million) - Total | tonnes/revenue in RMB million | 0.0347 | 0.034 | 31 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2023 | 2024 | Report Pages |
---|---|---|---|---|
Diesel consumption (Office and warehouse) | litre | 36551.73 | 32537.17 | 38 |
Diesel consumption (Shop) | litre | 25.05 | 38 | |
Diesel consumption (Total) | litre | 36576.78 | 32537.17 | 38 |
Diesel intensity (Total) | litre/revenue in RMB million | 1.82 | 1.76 | 38 |
Electricity consumption (Office and warehouse) | kWh | 5397603 | 4693648 | 38 |
Electricity consumption (Shop) | kWh | 85127448 | 80403856 | 38 |
Electricity consumption (Total) | kWh | 90525051 | 85097504 | 38 |
Electricity intensity (Total) | kWh/revenue in RMB million | 4511.7 | 4611.35 | 38 |
Gasoline consumption (Office and warehouse) | litre | 140835.87 | 134743.15 | 38 |
Gasoline consumption (Total) | litre | 140835.87 | 134743.15 | 38 |
Gasoline intensity (Total) | litre/revenue in RMB million | 7.02 | 7.3 | 38 |
Natural gas consumption (Total) | m³ | 488 | 38 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2023-2030 | Report Pages |
---|---|---|---|
Water consumption (water conservation) | maintain the same level | 30 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
Indicator | Unit | 2023-2030 | Report Pages |
---|---|---|---|
Electricity consumption (energy conservation) | percent reduction | 5 | 30 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
Indicator | Unit | 2023 | 2023-2030 | 2024 | Report Pages |
---|---|---|---|---|---|
Cartons consumption (tonnes) - Office and warehouse | tonnes | 640.14 | 1251.24 | 31 | |
Cartons consumption (tonnes) - Shop | tonnes | 553.27 | 586.71 | 31 | |
Cartons consumption (tonnes) - Total | tonnes | 1193.41 | 1837.95 | 31 | |
Cartons intensity (tonnes/revenue in RMB million) - Total | tonnes/revenue in RMB million | 0.0595 | 0.0996 | 31 | |
Packaging material consumption (waste reduction) | maintain the same level | 30 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Indicator | Unit | 2023 | 2024 | Report Pages |
---|---|---|---|---|
Number of contract employees | employees | 19057 | 16960 | 15 |
Number of employees aged 30-39 | employees | 10788 | 9926 | 15 |
Number of employees aged 40-49 | employees | 4161 | 4222 | 15 |
Number of employees aged 50 and above | employees | 276 | 254 | 15 |
Number of employees below 30 years old | employees | 6885 | 5562 | 15 |
Number of employees in Hong Kong | employees | 17 | 17 | 15 |
Number of employees in Mainland China | employees | 21910 | 19778 | 15 |
Number of employees in Taiwan | employees | 183 | 169 | 15 |
Number of female employees | employees | 17708 | 16122 | 15 |
Number of male employees | employees | 4402 | 3842 | 15 |
Number of permanent employees | employees | 3053 | 3004 | 15 |
Percentage of contract employees | % | 86.2 | 85 | 15 |
Percentage of employees aged 30-39 | % | 48.8 | 49.7 | 15 |
Percentage of employees aged 40-49 | % | 18.8 | 21.2 | 15 |
Percentage of employees aged 50 and above | % | 1.3 | 1.3 | 15 |
Percentage of employees below 30 years old | % | 31.1 | 27.9 | 15 |
Percentage of employees in Hong Kong | % | 0.1 | 0.1 | 15 |
Percentage of employees in Mainland China | % | 99.1 | 99.1 | 15 |
Percentage of employees in Taiwan | % | 0.8 | 0.9 | 15 |
Percentage of female employees | % | 80.1 | 80.8 | 15 |
Percentage of male employees | % | 19.9 | 19.2 | 15 |
Percentage of permanent employees | % | 13.8 | 15.1 | 15 |
Employee turnover rate by gender, age group and geographical region.
Indicator | Unit | 2023 | 2024 | Report Pages |
---|---|---|---|---|
Employee turnover rate by age group: 30-39 | % | 44.5% | 37.6% | 16 |
Employee turnover rate by age group: 40-49 | % | 25.4% | 16.7% | 16 |
Employee turnover rate by age group: 50 and above | % | 56.5% | 48.8% | 16 |
Employee turnover rate by age group: Below 30 | % | 129.8% | 120.8% | 16 |
Employee turnover rate by gender: Female | % | 61.4% | 50.5% | 16 |
Employee turnover rate by gender: Male | % | 92.8% | 81.7% | 16 |
Employee turnover rate by region: Hong Kong | % | 17.6% | 23.5% | 16 |
Employee turnover rate by region: Mainland China | % | 67.6% | 56.7% | 16 |
Employee turnover rate by region: Taiwan | % | 69.4% | 34.3% | 16 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Indicator | Unit | 2023 | 2024 | Report Pages |
---|---|---|---|---|
Percentage of employees trained (All employees) | % | 119.0% | 134.5% | 12 |
Percentage of employees trained (Female) | % | 79.0% | 78.3% | 12 |
Percentage of employees trained (General) | % | 3.2% | 4.2% | 12 |
Percentage of employees trained (Male) | % | 21.0% | 21.7% | 12 |
Percentage of employees trained (Middle-level) | % | 1.4% | 3.6% | 12 |
Percentage of employees trained (Senior) | % | 0.1% | 0.5% | 12 |
Percentage of employees trained (Shop) | % | 89.8% | 83.0% | 12 |
Percentage of employees trained (Supervisory-level) | % | 5.6% | 8.8% | 12 |
The average training hours completed per employee by gender and employee category.
Indicator | Unit | 2023 | 2024 | Report Pages |
---|---|---|---|---|
Average training hours per employee (All employees) | hours | 10.1 | 27.5 | 12 |
Average training hours per employee (Female) | hours | 10 | 28.2 | 12 |
Average training hours per employee (General) | hours | 2 | 14.1 | 12 |
Average training hours per employee (Male) | hours | 10.4 | 24.8 | 12 |
Average training hours per employee (Middle-level) | hours | 1.9 | 45 | 12 |
Average training hours per employee (Senior) | hours | 0.3 | 8.8 | 12 |
Average training hours per employee (Shop) | hours | 12 | 29.4 | 12 |
Average training hours per employee (Supervisory-level) | hours | 3.3 | 10.2 | 12 |
Number of products and service related complaints received and how they are dealt with.
Indicator | Unit | 2023 | 2024 | Report Pages |
---|---|---|---|---|
Number of complaints about unsuccessful attempts in drawing lots of limited edition items | 461 | 94 | 20 | |
Number of industrial and commercial complaints | 57 | 124 | 20 | |
Number of service attitude related complaints | 222 | 170 | 20 | |
Percentage of complaints handled properly and closed | 100% | 100% | 20 | |
Total number of calls received by customer service hotlines | 30357 | 24649 | 20 | |
Total number of complaints received through customer service hotlines | 740 | 388 | 20 | |
Total number of incoming calls to customer service hotlines | 52000 | 42553 | 20 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2023 | 2024 |
---|---|---|---|
Direct GHG Emissions (Scope 1) | tonnes | 472.88 | 447.07 |
Indirect Energy Emissions (Scope 2) | tonnes | 51596.4 | 45655.76 |
Total GHG Emissions Intensity (By Revenue) | tonnes/RMB million | 2.6 | 4.09 |
Total Other Indirect Energy Emissions (Scope 3) | tonnes | 29448.76 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2023 | 2024 |
---|---|---|---|
Total Hazardous Waste | tonnes | 2445.18 | 2100.07 |
Total Hazardous Waste Intensity (By Revenue) | tonnes/revenue in RMB million | 0.12 | 0.11 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2023 | 2024 |
---|---|---|---|
Non-Hazardous Waste (Domestic Waste) | tonnes | 109.9 | 229.42 |
Plastic Waste | tonnes | 111.18 | 107.39 |
Total Non-Hazardous Waste Intensity (By Revenue) | tonnes/revenue in RMB million | 0.00557 | 0.0124 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2023 | 2024 |
---|---|---|---|
Diesel Fuel Consumption | litre | 36576.78 | 32537.17 |
Gasoline Consumption | litre | 140835.87 | 134743.15 |
Natural Gas Consumption | m³ | 488 | |
Purchased Electricity | kWh | 90525051 | 85097504 |
Purchased Electricity Intensity (By Revenue) | kWh/revenue in RMB million | 4511.7 | 4611.35 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2023-2030 |
---|---|---|
Water Consumption | maintain the same level |
Description of energy use efficiency target(s) set and steps taken to achieve them.
Standard Indicator | Unit | 2023-2030 |
---|---|---|
Electricity Usage Reduction Percentage Compared to Last Year | percent reduction | 5 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
Standard Indicator | Unit | 2023 | 2024 |
---|---|---|---|
Packaging Material Consumption (Paper) | tonnes | 1193.41 | 1837.95 |
Packaging Material Intensity (By Revenue) | tonnes/revenue in RMB million | 0.0595 | 0.0996 |
Packaging Materials Consumed | tonnes | 1193.41 | 1837.95 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Standard Indicator | Unit | 2023 | 2024 |
---|---|---|---|
Number of Contractors | employees | 19057 | 16960 |
Number of Employees Aged 30-50 | employees | 14949 | 14148 |
Number of Employees Aged Above 50 | employees | 276 | 254 |
Number of Employees Aged Below 30 | employees | 6885 | 5562 |
Number of Employees in Hong Kong | employees | 17 | 17 |
Number of Employees in Hong Kong and Mainland China | employees | 21927 | 19795 |
Number of Employees in Mainland China | employees | 21910 | 19778 |
Number of Employees in Taiwan | employees | 183 | 169 |
Number of Female Employees | employees | 17708 | 16122 |
Number of Male Employees | employees | 4402 | 3842 |
Number of Total Employees | employees | 22110 | 19964 |
Percentage of Contractors | % | 86.2 | 85 |
Percentage of Employees Aged 30-50 | % | 67.6 | 70.9 |
Percentage of Employees Aged Above 50 | % | 1.3 | 1.3 |
Percentage of Employees Aged Below 30 | % | 31.1 | 27.9 |
Percentage of Employees in Hong Kong | % | 0.1 | 0.1 |
Percentage of Employees in Mainland China | % | 99.1 | 99.1 |
Percentage of Employees in Taiwan | % | 0.8 | 0.9 |
Percentage of Female Employees | % | 80.1 | 80.8 |
Percentage of Male Employees | % | 19.9 | 19.2 |
Employee turnover rate by gender, age group and geographical region.
Standard Indicator | Unit | 2023 | 2024 |
---|---|---|---|
Turnover Rate of Employees Aged 30-50 | % | 69.9 | 54.3 |
Turnover Rate of Employees Aged Above 50 | % | 56.5 | 48.8 |
Turnover Rate of Employees Aged Below 30 | % | 129.8 | 120.8 |
Turnover Rate of Employees in Hong Kong | % | 17.6 | 23.5 |
Turnover Rate of Employees in Mainland China | % | 67.6 | 56.7 |
Turnover Rate of Employees in Taiwan | % | 69.4 | 34.3 |
Turnover Rate of Female Employees | % | 61.4 | 50.5 |
Turnover Rate of Male Employees | % | 92.8 | 81.7 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Standard Indicator | Unit | 2023 | 2024 |
---|---|---|---|
Percentage of Employees Trained | % | 119 | 134.5 |
Percentage of Trained Female Employees | % | 79 | 78.3 |
Percentage of Trained General Employees | % | 3.2 | 4.2 |
Percentage of Trained Male Employees | % | 21 | 21.7 |
Percentage of Trained Middle Management | % | 1.4 | 3.6 |
Percentage of Trained Operational Employees | % | 89.8 | 83 |
Percentage of Trained Senior Management | % | 0.1 | 0.5 |
Percentage of Trained Supervisory-level Employees | % | 5.6 | 8.8 |
The average training hours completed per employee by gender and employee category.
Standard Indicator | Unit | 2023 | 2024 |
---|---|---|---|
Average Training Hours (Female) | hours | 10 | 28.2 |
Average Training Hours (General Staff) | hours | 2 | 14.1 |
Average Training Hours (Male) | hours | 10.4 | 24.8 |
Average Training Hours (Middle Management) | hours | 1.9 | 45 |
Average Training Hours (Senior Management) | hours | 0.3 | 8.8 |
Average Training Hours per Employee | hours | 10.1 | 27.5 |
Number of products and service related complaints received and how they are dealt with.
Standard Indicator | Unit | 2023 | 2024 |
---|---|---|---|
Complaint Growth Rate | % | -47.57 | |
Complaints Handling Rate | % | 100 | 100 |
Total Number of Customer Complaints | 740 | 388 |