2024 CHINA PACIFIC INSURANCE SUSTAINABILITY REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| NOX emission density (kg per RMB 100 million) | kg per RMB 100 million | 5.38 | 6.15 | 4.14 | 71 |
| NOX emissions (kg) | kg | 17862 | 19926 | 16735 | 71 |
| PM emission density (kg per RMB 100 million) | kg per RMB 100 million | 0.49 | 0.47 | 0.32 | 71 |
| PM emissions (kg) | kg | 1643 | 1521 | 1290 | 71 |
| SOX emission density (kg per RMB 100 million) | kg per RMB 100 million | 0.07 | 0.07 | 0.04 | 71 |
| SOX emissions (kg) | kg | 218 | 218 | 174 | 71 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| GHG emission density (Scope 2) (ton of CO2 equivalent per RMB 100 million) | ton of CO2 equivalent per RMB 100 million | 56.61 | 62.02 | 42.11 | 71 |
| GHG emissions (Scope 1) (ton of CO2 equivalent) | ton of CO2 equivalent | 43519 | 44162 | 44275 | 71 |
| GHG emissions (Scope 2) (ton of CO2 equivalent) | ton of CO2 equivalent | 188008 | 200897 | 170143 | 71 |
| Greenhouse gas emission density (Scope 1) (ton of CO2 equivalent per RMB 100 million) | ton of CO2 equivalent per RMB 100 million | 13.10 | 13.63 | 10.96 | 71 |
| Per Capita Greenhouse Gas (GHG) Emissions | tons of CO2 equivalent/person | 2.09 | 2.38 | 2.14 | 9 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Carbon powder (hazardous waste, ton) | ton | 34.15 | 57.67 | 42.67 | 72 |
| Density of hazardous waste emissions (ton per RMB 100 million) | ton per RMB 100 million | 0.04 | 0.03 | 0.02 | 72 |
| Lead-acid battery (hazardous waste, ton) | ton | 98.33 | 23.12 | 23.85 | 72 |
| Ribbon (hazardous waste, ton) | ton | 8.05 | 3.12 | 3.39 | 72 |
| Total emissions of hazardous waste (ton) | ton | 143.54 | 90.54 | 74.85 | 72 |
| Waste lighting tube (hazardous waste, ton) | ton | 3.02 | 6.63 | 4.94 | 72 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Density of non-hazardous waste emissions (ton per RMB 100 million) | ton per RMB 100 million | 1.48 | 4.04 | 3.39 | 72 |
| Domestic waste (non-hazardous waste, ton) | ton | 4909.28 | 13098 | 13684 | 72 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Electricity consumption (kWh) | kWh | 310203029 | 355865398 | 340890545 | 72 |
| Natural gas consumption (m³) | m³ | 2043191 | 2496213 | 2715963 | 72 |
| Natural gas efficiency (m³ per RMB 100 million) | m³ per RMB 100 million | 615 | 771 | 672 | 72 |
| Total energy consumption (mWh) | mWh | 460317 | 506144 | 467019 | 72 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Electricity efficiency (kWh per RMB 100 million) | kWh per RMB 100 million | 93395 | 109854 | 84360 | 72 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Average days of paid annual leave per employee | days | 8.87 | 9.21 | 9.52 | 75 |
| Employee headcount | person | 110862 | 104270 | 100193 | 75 |
| Employees aged 30 and under | persons | 27998 | 22031 | 17968 | 76 |
| Employees aged 31 to 40 | persons | 52853 | 51237 | 49903 | 76 |
| Employees aged 41 to 50 | persons | 21869 | 22883 | 24102 | 76 |
| Employees aged 51 and above | persons | 8142 | 8119 | 8220 | 76 |
| Employees by region: Central China | persons | 14709 | 13878 | 13392 | 76 |
| Employees by region: East China | persons | 42104 | 41116 | 40164 | 76 |
| Employees by region: North China | persons | 11805 | 11194 | 10869 | 76 |
| Employees by region: Northeast China | persons | 6406 | 6114 | 5837 | 76 |
| Employees by region: Northwest China | persons | 6317 | 5954 | 5755 | 76 |
| Employees by region: South China | persons | 16803 | 14088 | 12795 | 76 |
| Employees by region: Southwest China | persons | 12718 | 11926 | 11381 | 76 |
| Employees of ethnic minorities | persons | 5796 | 5564 | 5507 | 76 |
| Employees of the Han ethnic group | persons | 105052 | 98693 | 94686 | 76 |
| Employees under labor dispatch | persons | 6148 | 5403 | 5067 | 76 |
| Employees under the labor contract | persons | 104502 | 98732 | 94990 | 76 |
| Employees with disabilities | person | 203 | 133 | 107 | 75 |
| Female employees | person | 58382 | 54161 | 51564 | 75 |
| Foreign employees | person | 14 | 13 | 12 | 75 |
| Labor contract signing rate (%) | % | 100 | 100 | 100 | 75 |
| Male employees | person | 52480 | 50109 | 48629 | 75 |
| New employees | person | 10180 | 6119 | 5499 | 75 |
| Percentage of Female Employees | % | 52.66 | 51.94 | 51.56 | 9 |
| Re-employed employees after retirement | persons | 212 | 135 | 136 | 76 |
| Social insurance coverage (%) | % | 100 | 100 | 100 | 75 |
| Total Number of Employees | persons | 110862 | 104270 | 100193 | 9 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover rate - Central China | % | 15.15 | 8.33 | 5.35 | 77 |
| Employee turnover rate - East China | % | 13.09 | 8.14 | 6.58 | 77 |
| Employee turnover rate - Employees aged 30 and under | % | 29.57 | 19.69 | 14.66 | 77 |
| Employee turnover rate - Employees aged 31 to 40 | % | 10.82 | 8.40 | 6.19 | 77 |
| Employee turnover rate - Employees aged 41 to 50 | % | 4.11 | 4.16 | 3.05 | 77 |
| Employee turnover rate - Employees aged 51 and above | % | 2.82 | 3.44 | 3.00 | 77 |
| Employee turnover rate - Female employees | % | 11.65 | 8.62 | 6.14 | 77 |
| Employee turnover rate - General turnover | % | 13.80 | 9.47 | 6.69 | 77 |
| Employee turnover rate - Male employees | % | 15.67 | 10.38 | 7.28 | 77 |
| Employee turnover rate - North China | % | 6.63 | 7.24 | 4.39 | 77 |
| Employee turnover rate - Northeast China | % | 6.00 | 6.23 | 4.16 | 77 |
| Employee turnover rate - Northwest China | % | 8.55 | 9.34 | 5.44 | 77 |
| Employee turnover rate - South China | % | 20.40 | 16.45 | 11.36 | 77 |
| Employee turnover rate - Southwest China | % | 19.28 | 10.94 | 7.52 | 77 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Proportion of work-related deaths (%) | % | 0.001 | 78 |
| Work-related deaths (person) | person | 1 | 78 |
Lost days due to work injury.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Working days lost due to work-related injuries (day) | day | 3247 | 1838 | 3898.5 | 78 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of Video conference/Teleconference sessions | sessions | 37322 | 26707 | 154599 | 9 |
| Proportion of employee training (%) | % | 100 | 100 | 100 | 78 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Average hours of employee training | hours | 23.9 | 25.1 | 78 | |
| Average hours of training for female employees | hours | 13.7 | 23.9 | 25.1 | 78 |
| Average hours of training for general employees | hours | 14.6 | 23.37 | 25.3 | 78 |
| Average hours of training for male employees | hours | 13.7 | 23.9 | 25.1 | 78 |
| Average hours of training for the middle management | hours | 13.0 | 23.38 | 24.9 | 78 |
| Average hours of training for the top management | hours | 13.4 | 23.62 | 24.72 | 78 |
| Proportion of training for female employees (%) | % | 52.3 | 51.9 | 52.5 | 78 |
| Proportion of training for general employees (%) | % | 99.1 | 92.65 | 99.81 | 78 |
| Proportion of training for male employees (%) | % | 47.7 | 48.1 | 47.5 | 78 |
| Proportion of training for the middle management (%) | % | 0.8 | 0.99 | 0.1 | 78 |
| Proportion of training for the top management (%) | % | 0.1 | 0.08 | 0.09 | 78 |
| Total Expenditure on Employee Training | RMB 10000 | 366 | 349 | 360 | 9 |
| Total spending on employee training | RMB 10000 | 366 | 349 | 360 | 78 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Supply chain count - Central China | 6 | 10 | 10 | 79 | |
| Supply chain count - East China | 323 | 319 | 345 | 79 | |
| Supply chain count - North China | 130 | 118 | 143 | 79 | |
| Supply chain count - Northeast China | 2 | 2 | 3 | 79 | |
| Supply chain count - Northwest China | 1 | 2 | 1 | 79 | |
| Supply chain count - Overseas suppliers | 1 | 2 | 1 | 79 | |
| Supply chain count - South China | 51 | 46 | 53 | 79 | |
| Supply chain count - Southwest China | 13 | 9 | 20 | 79 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Auto insurance complaints (%) - CPIC P/C | % | 81.1 | 79 | ||
| Claim settlement disputes (%) - CPIC Health | % | 47.12 | 79 | ||
| Claim settlement disputes (%) - CPIC Life | % | 10.5 | 79 | ||
| Claim settlement disputes (%) - CPIC P/C | % | 61.64 | 79 | ||
| Complaints forwarded by regulatory authorities per 10000 persons - CPIC Health | cases per 10000 persons | 0.01 | 79 | ||
| Complaints forwarded by regulatory authorities per 10000 persons - CPIC Life | cases per 10000 persons | 0.03 | 79 | ||
| Complaints forwarded by regulatory authorities per 10000 policies - CPIC Health | cases per 10000 policies | 0.04 | 79 | ||
| Complaints forwarded by regulatory authorities per 10000 policies - CPIC Life | cases per 10000 policies | 0.09 | 79 | ||
| Complaints forwarded by regulatory authorities per RMB 100 million in premiums - CPIC Health | cases per RMB 100 million in premiums | 0.39 | 79 | ||
| Complaints forwarded by regulatory authorities per RMB 100 million in premiums - CPIC Life | cases per RMB 100 million in premiums | 0.73 | 79 | ||
| Complaints forwarded by regulatory authorities per RMB 100 million in premiums - CPIC P/C | cases per RMB 100 million in premiums | 0.33 | 79 | ||
| Consumer complaints forwarded by regulatory authorities (cases) - CPIC Health | cases | 12 | 79 | ||
| Consumer complaints forwarded by regulatory authorities (cases) - CPIC Life | cases | 1745 | 79 | ||
| Consumer complaints forwarded by regulatory authorities (cases) - CPIC P/C | cases | 669 | 79 | ||
| Non-auto insurance complaints (%) - CPIC P/C | % | 18.9 | 79 | ||
| Number of Electronic Policies | 10000 copies | 58103 | 42337 | 39408 | 9 |
| Number of Group Customers | 10000 persons | 17053 | 17987 | 18318 | 9 |
| Other disputes (%) - CPIC Health | % | 49.94 | 79 | ||
| Other disputes (%) - CPIC Life | % | 23.3 | 79 | ||
| Sales disputes (%) - CPIC Health | % | 2.94 | 79 | ||
| Sales disputes (%) - CPIC Life | % | 66.2 | 79 | ||
| Sales disputes (%) - CPIC P/C | % | 38.36 | 79 | ||
| Timeliness of response to consumer complaints and settlement rate - CPIC Health | % | 100 | 79 | ||
| Timeliness of response to consumer complaints and settlement rate - CPIC Life | % | 100 | 79 | ||
| Timeliness of response to consumer complaints and settlement rate - CPIC P/C | % | 100 | 79 | ||
| Total consumer complaints (cases) - CPIC Health | cases | 1700 | 79 | ||
| Total consumer complaints (cases) - CPIC Life | cases | 152011 | 79 | ||
| Total consumer complaints (cases) - CPIC P/C | cases | 259004 | 79 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Investor Services | instances | 678 | 1014 | 1165 | 9 |
| Number of Board Meetings | sessions | 7 | 9 | 9 | 9 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Anti-Corruption Training for Employees | persons | 102161 | 186747 | 336266 | 9 |
| Anti-corruption training hours (hour) | hour | 51906 | 102798 | 177833 | 75 |
| Anti-corruption training participants (person) | person | 102161 | 186747 | 336266 | 75 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Group Net Assets | RMB million | 196477 | 249586 | 291417 | 9 |
| Group Operating Revenue | RMB million | 332140 | 323945 | 404089 | 9 |
| Public Welfare Donations | RMB million | 50 | 65 | 57 | 9 |
| Social Contribution per Share | RMB | 7.37 | 6.24 | 10.18 | 9 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 1643 | 1521 | 1290 |
| NOâ‚“ Emission Intensity (By Revenue) | kg per RMB 100 million | 5.38 | 6.15 | 4.14 |
| NOâ‚“ Emissions | kg | 17862 | 19926 | 16735 |
| PM Emission Intensity (By Revenue) | kg per RMB 100 million | 0.49 | 0.47 | 0.32 |
| SOâ‚“ Emission Intensity (By Revenue) | kg per RMB 100 million | 0.07 | 0.07 | 0.04 |
| SOâ‚“ Emissions | kg | 218 | 218 | 174 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | ton of CO2 equivalent | 43519 | 44162 | 44275 |
| Indirect Energy Emissions (Scope 2) | ton of CO2 equivalent | 188008 | 200897 | 170143 |
| Scope 1 GHG Emissions Intensity (By Revenue) | ton of CO2 equivalent per RMB 100 million | 13.1 | 13.63 | 10.96 |
| Scope 2 GHG Emissions Intensity (By Revenue) | ton of CO2 equivalent per RMB 100 million | 56.61 | 62.02 | 42.11 |
| Total GHG Emissions | ton of CO2 equivalent | 231527 | 245059 | 214418 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Hazardous Waste (Used Batteries) | ton | 98.33 | 23.12 | 23.85 |
| Total Hazardous Waste | ton | 143.54 | 90.54 | 74.85 |
| Total Hazardous Waste Intensity (By Revenue) | ton per RMB 100 million | 0.04 | 0.03 | 0.02 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | ton | 4909.28 | 13098 | 13684 |
| Total Non-Hazardous Waste Intensity (By Revenue) | ton per RMB 100 million | 1.48 | 4.04 | 3.39 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Natural Gas Consumption | m³ | 2043191 | 2496213 | 2715963 |
| Total Energy Consumption | mWh | 460317 | 506144 | 467019 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Electricity Usage Reduction Compared to Last Year | kWh per RMB 100 million | -16459 | 25494 |
| Electricity Usage Reduction Percentage Compared to Last Year | % | 17.63 | -23.08 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | persons | 74722 | 74120 | 74005 |
| Number of Employees Aged Above 50 | persons | 8142 | 8119 | 8220 |
| Number of Employees Aged Below 30 | persons | 27998 | 22031 | 17968 |
| Number of Employees in Central China | persons | 14709 | 13878 | 13392 |
| Number of Employees in East China | persons | 42104 | 41116 | 40164 |
| Number of Employees in North China | persons | 11805 | 11194 | 10869 |
| Number of Employees in Northeast China | persons | 6406 | 6114 | 5837 |
| Number of Employees in Northwest China | persons | 6317 | 5954 | 5755 |
| Number of Employees in South China | persons | 16803 | 14088 | 12795 |
| Number of Employees in Southwest China | persons | 12718 | 11926 | 11381 |
| Number of Female Employees | persons | 58382 | 54161 | 51564 |
| Number of Male Employees | persons | 52480 | 50109 | 48629 |
| Number of New Employees | persons | 10180 | 6119 | 5499 |
| Number of Total Employees | persons | 110862 | 104270 | 100193 |
| Percentage of Employees Aged 30-50 | % | 67.39 | 71.1 | 73.87 |
| Percentage of Employees Aged Above 50 | % | 7.35 | 7.79 | 8.2 |
| Percentage of Employees Aged Below 30 | % | 25.25 | 21.13 | 17.94 |
| Percentage of Employees in Central China | % | 13.27 | 13.32 | 13.37 |
| Percentage of Employees in East China | % | 37.99 | 39.43 | 40.09 |
| Percentage of Employees in North China | % | 10.65 | 10.74 | 10.85 |
| Percentage of Employees in Northeast China | % | 5.78 | 5.86 | 5.83 |
| Percentage of Employees in Northwest China | % | 5.7 | 5.71 | 5.75 |
| Percentage of Employees in South China | % | 15.16 | 13.51 | 12.77 |
| Percentage of Employees in Southwest China | % | 11.47 | 11.44 | 11.36 |
| Percentage of Female Employees | % | 52.66 | 51.94 | 51.56 |
| Percentage of Male Employees | % | 47.34 | 48.06 | 48.44 |
| Percentage of New Employees | % | 9.19 | 5.87 | 5.49 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 10.82 | 8.4 | 6.19 |
| Turnover Rate of Employees Aged Above 50 | % | 2.82 | 3.44 | 3 |
| Turnover Rate of Employees Aged Below 30 | % | 29.57 | 19.69 | 14.66 |
| Turnover Rate of Employees in Central China | % | 15.15 | 8.33 | 5.35 |
| Turnover Rate of Employees in East China | % | 13.09 | 8.14 | 6.58 |
| Turnover Rate of Employees in North China | % | 6.63 | 7.24 | 4.39 |
| Turnover Rate of Employees in Northeast China | % | 6 | 6.23 | 4.16 |
| Turnover Rate of Employees in Northwest China | % | 8.55 | 9.34 | 5.44 |
| Turnover Rate of Employees in South China | % | 20.4 | 16.45 | 11.36 |
| Turnover Rate of Employees in Southwest China | % | 19.28 | 10.94 | 7.52 |
| Turnover Rate of Female Employees | % | 11.65 | 8.62 | 6.14 |
| Turnover Rate of Male Employees | % | 15.67 | 10.38 | 7.28 |
| Turnover Rate of Total Employees | % | 13.8 | 9.47 | 6.69 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Work-related Fatalities | person | 1 |
Lost days due to work injury.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | day | 3247 | 1838 | 3898.5 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | 100 | 100 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Average Training Hours (Female) | hours | 13.7 | 23.9 | 25.1 |
| Average Training Hours (General Employees) | hours | 14.6 | 23.37 | 25.3 |
| Average Training Hours (Male) | hours | 13.7 | 23.9 | 25.1 |
| Average Training Hours (Middle Management) | hours | 13 | 23.38 | 24.9 |
| Average Training Hours (Senior Management) | hours | 13.4 | 23.62 | 24.72 |
| Average Training Hours per Employee | hours | 14.6 | 23.9 | 25.1 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Suppliers in Central China | 6 | 10 | 10 | |
| Number of Suppliers in East China | 323 | 319 | 345 | |
| Number of Suppliers in Mainland China | 526 | 506 | 575 | |
| Number of Suppliers in North China | 130 | 118 | 143 | |
| Number of Suppliers in Northeast China | 2 | 2 | 3 | |
| Number of Suppliers in Northwest China | 1 | 2 | 1 | |
| Number of Suppliers in Overseas | 1 | 2 | 1 | |
| Number of Suppliers in South China | 51 | 46 | 53 | |
| Number of Suppliers in Southwest China | 13 | 9 | 20 | |
| Number of Total Suppliers | 527 | 508 | 576 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Total Number of Customer Complaints | cases | 259004 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Average Hours of Anti-corruption Training | hour/person | 0.508 | 0.551 | 0.529 |
| Number of Attendance for Anti-corruption Training | person-times | 102161 | 186747 | 336266 |
| Number of People Participated in Ethical Standards and Anti-corruption Training | persons | 102161 | 186747 | 336266 |
| Total Hours of Anti-corruption Training | hour | 51906 | 102798 | 177833 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Total Public Welfare Donations | RMB million | 50 | 65 | 57 |