2024 Sustainability ESG Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
---|---|---|---|---|---|
Nitrogen oxides | Metric tons (MT) | 0.53 | 0.667 | 0.579 | 34 |
Sulfur oxides | Metric tons (MT) | 0.016 | 0.021 | 0.021 | 34 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
---|---|---|---|---|---|
Greenhouse gas emissions per square meter of floor area (Scopes 1 and 2) | kg | 0.0677 | 0.0795 | 0.0823 | 34 |
Scope 1 direct emissions | MTCO2 | 7711 | 6938 | 9771 | 34 |
Scope 2 indirect emissions | MTCO2 | 43928 | 54883 | 63060 | 34 |
Total greenhouse gas emissions | MT | 51640 | 61822 | 64546 | 34 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
---|---|---|---|---|---|
Total amount of hazardous waste generated | kg | 4575 | 3438 | 711 | 34 |
Total amount of hazardous waste generated per square meter of floor area | kg | 0.0055 | 0.0004 | 0.0009 | 34 |
Waste batteries | kg | 30 | 212 | 462 | 34 |
Waste fluorescent tubes containing mercury | kg | 320 | 215 | 462 | 34 |
Waste oil generated from cleaning of air conditioning system | kg | 25 | 72 | 34 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
---|---|---|---|---|---|
Domestic garbage | kg | 1394794 | 8469037 | 8380152 | 34 |
Number of recycled hotel room toothbrushes | 126290 | 210175 | 244010 | 35 | |
Number of recycled hotel room waste/old towels | 5115 | 15270 | 16443 | 35 | |
Recycled glass products | kg | 49994 | 57554 | 63805 | 35 |
Recycled hotel room soap | kg | 3150 | 1085 | 374.6 | 35 |
Recycled plastic products | kg | 76723 | 87583 | 84303 | 35 |
Sewage discharged | Cubic meter | 514043 | 675784 | 709428 | 35 |
Total amount of harmless waste generated | kg | 2292742 | 10164647 | 10883329 | 34 |
Total harmless waste generated per square meter of floor area | kg | 2.76 | 11.69 | 12.86 | 34 |
Waste printer ink cartridges | kg | 301 | 357 | 356 | 34 |
Description of emissions target(s) set and steps taken to achieve them.
Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
---|---|---|---|---|---|
Emission reduction from trees held | MTCO2 | 3.89 | 1.97 | 4.46 | 34 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
---|---|---|---|---|---|
Compliance rate of harmless waste disposal | % | 100 | 100 | 100 | 34 |
Compliance rate of hazardous waste disposal | % | 100 | 100 | 100 | 34 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
---|---|---|---|---|---|
Diesel | MWh | 86 | 118 | 76 | 35 |
Gasoline | MWh | 227 | 272 | 201 | 35 |
Natural gas | MWh | 3428 | 4505 | 4424 | 35 |
Purchased electricity | MWh | 44990 | 54202 | 57704 | 35 |
Purchased heat | MWh | 6651 | 6927 | 7356 | 35 |
Total energy consumption | MWh | 114892 | 122823 | 135369 | 34 |
Total energy consumption per square meter of floor area | MWh | 0.14 | 0.16 | 0.17 | 35 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
---|---|---|---|---|---|
Proportion of purchased tap water | 100 | 100 | 100 | 35 | |
Total water consumption | Cubic meter | 559351 | 734548 | 771118 | 35 |
Total water consumption per square meter of floor area | Cubic meter | 0.69 | 0.91 | 0.98 | 35 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
---|---|---|---|---|---|
Environmental protection investment in the year | CNY 10000 | 855 | 35 | ||
Number of Green Building Certificates | 2 | 35 | |||
Number of trees held, at height of 5m or above | 126 | 826 | 186 | 35 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
---|---|---|---|---|---|
Coverage of social insurance | % | 100 | 100 | 100 | 36 |
Debt-to-assets ratio | % | 76.28 | 72.38 | 75.71 | 34 |
Labor contract signing rate | % | 100 | 100 | 100 | 36 |
Number of employees by age (years old): 30–50 | 3289 | 3236 | 3228 | 35 | |
Number of employees by age (years old): 50+ | 667 | 672 | 724 | 35 | |
Number of employees by age (years old): ≤30 | 1431 | 1382 | 1163 | 35 | |
Number of employees by education background: Associate degree | 1444 | 1404 | 1320 | 35 | |
Number of employees by education background: Bachelor degree | 1765 | 1709 | 1774 | 35 | |
Number of employees by education background: Master degree or higher | 269 | 279 | 308 | 35 | |
Number of employees by education background: Others | 1081 | 1010 | 947 | 35 | |
Number of employees by education background: Secondary school education | 827 | 840 | 765 | 35 | |
Number of employees by sex: Female | 2357 | 2310 | 2273 | 35 | |
Number of employees by sex: Male | 3030 | 2980 | 2842 | 35 | |
Number of independent directors | / | 3 | 3 | 3 | 34 |
Number of per capita paid vacation days | 12 | 11 | 11 | 36 | |
Operating revenue | CNY 100 million | 129.89 | 157.51 | 71.52 | 34 |
Percentage of employees by job level: Middle management | % | 497 | 491 | 492 | 35 |
Percentage of employees by job level: Non-management | % | 4825 | 4741 | 4549 | 35 |
Percentage of employees by job level: Top management | % | 65 | 58 | 74 | 35 |
Percentage of employees by nationality: Chinese Mainland | % | 5382 | 5285 | 5112 | 35 |
Percentage of employees by nationality: Foreign countries | % | 5 | 5 | 2 | 35 |
Percentage of employees by nationality: Hong Kong, Macao and Taiwan | % | 1 | 35 | ||
Proportion of female directors | % | 22 | 22 | 22 | 34 |
Proportion of female managers (department head or above) | % | 40 | 41 | 46 | 36 |
Return on equity | % | -9.36 | -0.4 | -25.06 | 34 |
Salary ratio of female employees to male employees (Management) | 1 | 1 | 1 | 36 | |
Salary ratio of female employees to male employees (Non-management employees) | 1 | 1 | 1 | 36 | |
Total Assets | CNY 100 million | 672.8 | 562.25 | 488.42 | 34 |
Total number of employees | 5387 | 5290 | 5115 | 35 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
---|---|---|---|---|---|
Number of work-related injuries to be recorded as required | 1557 | 709 | 957.5 | 36 |
Lost days due to work injury.
Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
---|---|---|---|---|---|
Incidence rate of work-related accidents recordable within 200000 hours | 0.374 | 0.359 | 0.361 | 36 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
---|---|---|---|---|---|
Coverage of physical examination for employees | % | 100 | 100 | 100 | 36 |
Coverage of work safety training | % | 97 | 100 | 36 | |
Number of participants of work safety training | 3748 | 5822 | 36 | ||
Total investment in work safety | CNY 100 million | 0.3 | 0.3 | 36 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
---|---|---|---|---|---|
Number of participants of sustainability/CSR/ESG training sessions | / | 77 | 69 | 120 | 34 |
Percentage of employees trained | % | 95.76 | 99 | 97.89 | 35 |
Percentage of employees trained by age (years old): 30–50 | % | 8.8 | 10.3 | 7.9 | 35 |
Percentage of employees trained by age (years old): 50+ | % | 4.2 | 6.1 | 5.7 | 35 |
Percentage of employees trained by age (years old): ≤30 | % | 18.8 | 20.5 | 25.2 | 35 |
Percentage of employees trained by job level: Middle management | % | 10.06 | 9.1 | 9.13 | 35 |
Percentage of employees trained by job level: Non-management | % | 88.43 | 90.21 | 87.39 | 35 |
Percentage of employees trained by job level: Top management | % | 1.51 | 0.69 | 1.48 | 35 |
Percentage of employees trained by nationality: Chinese Mainland | % | 11.1 | 12.8 | 11.5 | 35 |
Percentage of employees trained by nationality: Foreign countries | % | 28.57 | 16.67 | 35 | |
Percentage of employees trained by sex: Female | % | 44.29 | 45.4 | 12.9 | 35 |
Percentage of employees trained by sex: Male | % | 10.1 | 12.4 | 54.8 | 35 |
R&D investment | CNY 100 million | 0.17 | 36 |
The average training hours completed per employee by gender and employee category.
Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
---|---|---|---|---|---|
Hours of sustainability/CSR/ESG training sessions | / | 2 | 2 | 4 | 34 |
Non-management training hours | Hours | 34 | 37.32 | 31 | 36 |
Per capita training duration by job level: Middle management | Hours | 60 | 45.02 | 47 | 35 |
Per capita training duration by job level: Top management | Hours | 88 | 39.59 | 51 | 35 |
Per capita training duration by sex: Female | Hours | 39 | 43.56 | 37 | 35 |
Per capita training duration by sex: Male | Hours | 34 | 33.8 | 30 | 35 |
Number of suppliers by geographical region.
Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
---|---|---|---|---|---|
Owner’s equity | CNY 100 million | 159.6 | 155.3 | 117.67 | 34 |
Suppliers established long-term partnership with the Company (Chinese Mainland) | No. | 758 | 1005 | 829 | 36 |
Suppliers established long-term partnership with the Company (Total) | No. | 758 | 1005 | 829 | 36 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
---|---|---|---|---|---|
Number of suppliers passed certification of quality, QHSE or energy management system | 559 | 527 | 500 | 36 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
---|---|---|---|---|---|
Suppliers selected and controlled by the Company based on its environmental and social risk control policies (Chinese Mainland) | No. | 751 | 970 | 829 | 36 |
Suppliers selected and controlled by the Company based on its environmental and social risk control policies (Total) | No. | 751 | 970 | 829 | 36 |
Number of products and service related complaints received and how they are dealt with.
Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
---|---|---|---|---|---|
Customer satisfaction with services | % | 93.4 | 95.11 | 94.31 | 36 |
Number of customer complaints received within the year | 4 | 6 | 20 | 36 | |
Proportion of complaints properly responded to and solved | % | 100 | 100 | 100 | 36 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
---|---|---|---|---|---|
Total tax payment | CNY 100 million | 15.24 | 14.39 | 9.63 | 34 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
---|---|---|---|---|---|
Number of meetings held by the Board of Directors | / | 36 | 30 | 36 | 34 |
Description of anti-corruption training provided to directors and staff.
Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
---|---|---|---|---|---|
Number of employees received anti-corruption and integrity training in the year | / | 7902 | 4210 | 8705 | 34 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
---|---|---|---|---|---|
Number of Party building activities | / | 1092 | 1296 | 1260 | 34 |
Number of beneficiaries of rural revitalization programs | 52 | 67 | 36 | ||
Number of honors/awards earned for sustainability/CSR/ESG in the year | / | 2 | 2 | 1 | 34 |
Resources contributed (e.g. money or time) to the focus area.
Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
---|---|---|---|---|---|
Hours of voluntary activities | 528 | 761 | 36 | ||
Investment in rural revitalization work (including money and materials invested in poverty alleviation projects) | CNY 100 million | 630.2 | 905.5 | 806.66 | 36 |
Number of sustainability/CSR/ESG training sessions | / | 1 | 1 | 2 | 34 |
Number of volunteers assigned by the Company | 94 | 242 | 36 | ||
Times of payments made to persons in need | 70 | 27 | 36 | ||
Total payments made to persons in need | CNY 100 million | 5.24 | 6.07 | 36 | |
Wherein: total materials invested in rural revitalization | CNY 100 million | 638.92 | 830.45 | 756.66 | 36 |
Wherein: total money invested in rural revitalization | CNY 100 million | 31.19 | 75 | 50 | 36 |
The types of emissions and respective emissions data.
Standard Indicator | Unit | 2022 | 2023 | 2024 |
---|---|---|---|---|
NOâ‚“ Emissions | Metric tons (MT) | 0.53 | 0.667 | 0.579 |
SOâ‚“ Emissions | Metric tons (MT) | 0.016 | 0.021 | 0.021 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2022 | 2023 | 2024 |
---|---|---|---|---|
Direct GHG Emissions (Scope 1) | MTCO2 | 7711 | 6938 | 9771 |
Indirect Energy Emissions (Scope 2) | MTCO2 | 43928 | 54883 | 63060 |
Total GHG Emissions | MT | 51640 | 61822 | 64546 |
Total GHG Emissions Intensity (By Area) | kg | 0.0677 | 0.0795 | 0.0823 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2022 | 2023 | 2024 |
---|---|---|---|---|
Hazardous Waste (Used Batteries) | kg | 30 | 212 | 462 |
Total Hazardous Waste | kg | 4575 | 3438 | 711 |
Total Hazardous Waste Intensity (By Area) | kg | 0.0055 | 0.0004 | 0.0009 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2022 | 2023 | 2024 |
---|---|---|---|---|
Non-Hazardous Waste (Domestic Waste) | kg | 1394794 | 8469037 | 8380152 |
Non-Hazardous Waste Disposed | kg | 2292742 | 10164647 | 10883329 |
Total Non-Hazardous Waste Intensity (By Area) | kg | 2.76 | 11.69 | 12.86 |
Description of emissions target(s) set and steps taken to achieve them.
Standard Indicator | Unit | 2022 | 2023 | 2024 |
---|---|---|---|---|
CO2 Emissions Reduction Compared to Last Year | MTCO2 | 3.89 | 1.97 | 4.46 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2022 | 2023 | 2024 |
---|---|---|---|---|
Diesel Fuel Consumption | MWh | 86 | 118 | 76 |
Energy Consumption Intensity (By Area) | MWh | 0.14 | 0.16 | 0.17 |
Gasoline Consumption | MWh | 227 | 272 | 201 |
Natural Gas Consumption | MWh | 3428 | 4505 | 4424 |
Purchased Electricity | MWh | 44990 | 54202 | 57704 |
Purchased Heating | MWh | 6651 | 6927 | 7356 |
Total Energy Consumption | MWh | 114892 | 122823 | 135369 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2022 | 2023 | 2024 |
---|---|---|---|---|
Water Consumption | Cubic meter | 559351 | 734548 | 771118 |
Water Consumption Intensity (By Revenue) | Cubic meter | 0.69 | 0.91 | 0.98 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
Standard Indicator | Unit | 2024 |
---|---|---|
Total Investment in Ecological Restoration | CNY 10000 | 855 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Standard Indicator | Unit | 2022 | 2023 | 2024 |
---|---|---|---|---|
Number of Bachelor's Degree Employees | 1765 | 1709 | 1774 | |
Number of Below Junior College Employees | 827 | 840 | 765 | |
Number of Employees Aged 30-50 | 3289 | 3236 | 3228 | |
Number of Employees Aged Above 50 | 667 | 672 | 724 | |
Number of Employees Aged Below 30 | 1431 | 1382 | 1163 | |
Number of Employees in Mainland China | 5382 | 5285 | 5112 | |
Number of Employees in Overseas | 5 | 5 | 3 | |
Number of Female Employees | 2357 | 2310 | 2273 | |
Number of General Employees | 4825 | 4741 | 4549 | |
Number of Male Employees | 3030 | 2980 | 2842 | |
Number of Master's Degree Employees | 269 | 279 | 308 | |
Number of Middle Management Employees | 497 | 491 | 492 | |
Number of Senior Management Employees | 65 | 58 | 74 | |
Number of Total Employees | 5387 | 5290 | 5115 | |
Percentage of Bachelor's Degree Employees | % | 32.76 | 32.32 | 34.68 |
Percentage of Below Junior College Employees | % | 15.35 | 15.88 | 14.96 |
Percentage of Employees Aged 30-50 | % | 61.04 | 61.18 | 63.14 |
Percentage of Employees Aged Above 50 | % | 12.38 | 12.71 | 14.16 |
Percentage of Employees Aged Below 30 | % | 26.57 | 26.13 | 22.74 |
Percentage of Employees in Mainland China | % | 99.91 | 99.91 | 99.94 |
Percentage of Employees in Overseas | % | 0.09 | 0.09 | 0.06 |
Percentage of Female Employees | % | 43.74 | 43.66 | 44.42 |
Percentage of General Employees | % | 89.58 | 89.65 | 88.96 |
Percentage of Male Employees | % | 56.26 | 56.34 | 55.58 |
Percentage of Master's Degree Employees | % | 4.99 | 5.27 | 6.02 |
Percentage of Middle Management Employees | % | 9.22 | 9.28 | 9.62 |
Percentage of Senior Management Employees | % | 1.21 | 1.1 | 1.45 |
Lost days due to work injury.
Standard Indicator | Unit | 2022 | 2023 | 2024 |
---|---|---|---|---|
Rate of Work-related Injuries | 0.374 | 2 | 0.361 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
Standard Indicator | Unit | 2022 | 2023 | 2024 |
---|---|---|---|---|
Health Check Coverage for Employees | % | 100 | 100 | 100 |
Investment in Work Safety | CNY 100 million | 0.3 | 0.3 | |
Number of People Receiving Training on Work Safety | 3748 | 5822 | ||
Participation Rate of Safety Training | % | 97 | 100 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Standard Indicator | Unit | 2022 | 2023 | 2024 |
---|---|---|---|---|
Percentage of Employees Trained | % | 95.76 | 99 | 97.89 |
Percentage of Trained Employees Aged 30-50 | % | 8.8 | 10.3 | 7.9 |
Percentage of Trained Employees Over 50 | % | 4.2 | 6.1 | 5.7 |
Percentage of Trained Employees Under 30 | % | 18.8 | 20.5 | 25.2 |
Percentage of Trained Female Employees | % | 44.29 | 45.4 | 45.2 |
Percentage of Trained General Employees | % | 88.43 | 90.21 | 87.39 |
Percentage of Trained Mainland China Employees | % | 11.1 | 12.8 | 11.5 |
Percentage of Trained Male Employees | % | 55.71 | 54.4 | 54.8 |
Percentage of Trained Middle Management | % | 10.06 | 9.1 | 9.13 |
Percentage of Trained Senior Management | % | 1.51 | 0.69 | 1.48 |
The average training hours completed per employee by gender and employee category.
Standard Indicator | Unit | 2022 | 2023 | 2024 |
---|---|---|---|---|
Average Training Hours (Female) | Hours | 39 | 43.56 | 37 |
Average Training Hours (General Staff) | Hours | 34 | 37.32 | 31 |
Average Training Hours (Male) | Hours | 34 | 33.8 | 30 |
Average Training Hours (Middle Management) | Hours | 60 | 45.02 | 47 |
Average Training Hours (Senior Management) | Hours | 88 | 39.59 | 51 |
Training Hours of ESG | Hours | 2 | 2 | 4 |
Number of suppliers by geographical region.
Standard Indicator | Unit | 2022 | 2023 | 2024 |
---|---|---|---|---|
Number of Suppliers in Mainland China | No. | 758 | 1005 | 829 |
Number of Total Suppliers | No. | 758 | 1005 | 829 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
Standard Indicator | Unit | 2022 | 2023 | 2024 |
---|---|---|---|---|
Number of Suppliers Certified to ISO 9001 Quality Management System | 559 | 527 | 500 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
Standard Indicator | Unit | 2022 | 2023 | 2024 |
---|---|---|---|---|
Number of Suppliers Participated in Sustainability Risk Assessment | No. | 751 | 970 | 829 |
Number of products and service related complaints received and how they are dealt with.
Standard Indicator | Unit | 2022 | 2023 | 2024 |
---|---|---|---|---|
Complaint Growth Rate | % | 50 | 233.33 | |
Complaints Handling Rate | % | 100 | 100 | 100 |
Total Number of Customer Complaints | 4 | 6 | 20 |
Description of anti-corruption training provided to directors and staff.
Standard Indicator | Unit | 2022 | 2023 | 2024 |
---|---|---|---|---|
Number of People Participated in Ethical Standards and Anti-corruption Training | / | 7902 | 4210 | 8705 |
Resources contributed (e.g. money or time) to the focus area.
Standard Indicator | Unit | 2022 | 2023 | 2024 |
---|---|---|---|---|
Number of Volunteers among Employees | persons | 94 | 242 | |
Total Cash Donations | CNY 100 million | 31.19 | 75 | 50 |
Total In-kind Donations | CNY 100 million | 638.92 | 830.45 | 756.66 |
Total Social Investment | CNY 100 million | 630.2 | 905.5 | 806.66 |
Total Volunteer Service Hours | hours | 528 | 761 |