2024 Sustainability ESG Report

Year: 2024
Published: 2025-04-22
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2022 2023 2024 Report Pages
Nitrogen oxides Metric tons (MT) 0.53 0.667 0.579 34
Sulfur oxides Metric tons (MT) 0.016 0.021 0.021 34

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 2024 Report Pages
Greenhouse gas emissions per square meter of floor area (Scopes 1 and 2) kg 0.0677 0.0795 0.0823 34
Scope 1 direct emissions MTCO2 7711 6938 9771 34
Scope 2 indirect emissions MTCO2 43928 54883 63060 34
Total greenhouse gas emissions MT 51640 61822 64546 34

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 2024 Report Pages
Total amount of hazardous waste generated kg 4575 3438 711 34
Total amount of hazardous waste generated per square meter of floor area kg 0.0055 0.0004 0.0009 34
Waste batteries kg 30 212 462 34
Waste fluorescent tubes containing mercury kg 320 215 462 34
Waste oil generated from cleaning of air conditioning system kg 25 72 34

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 2024 Report Pages
Domestic garbage kg 1394794 8469037 8380152 34
Number of recycled hotel room toothbrushes 126290 210175 244010 35
Number of recycled hotel room waste/old towels 5115 15270 16443 35
Recycled glass products kg 49994 57554 63805 35
Recycled hotel room soap kg 3150 1085 374.6 35
Recycled plastic products kg 76723 87583 84303 35
Sewage discharged Cubic meter 514043 675784 709428 35
Total amount of harmless waste generated kg 2292742 10164647 10883329 34
Total harmless waste generated per square meter of floor area kg 2.76 11.69 12.86 34
Waste printer ink cartridges kg 301 357 356 34

Description of emissions target(s) set and steps taken to achieve them.

Indicator Unit 2022 2023 2024 Report Pages
Emission reduction from trees held MTCO2 3.89 1.97 4.46 34

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Indicator Unit 2022 2023 2024 Report Pages
Compliance rate of harmless waste disposal % 100 100 100 34
Compliance rate of hazardous waste disposal % 100 100 100 34

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 2024 Report Pages
Diesel MWh 86 118 76 35
Gasoline MWh 227 272 201 35
Natural gas MWh 3428 4505 4424 35
Purchased electricity MWh 44990 54202 57704 35
Purchased heat MWh 6651 6927 7356 35
Total energy consumption MWh 114892 122823 135369 34
Total energy consumption per square meter of floor area MWh 0.14 0.16 0.17 35

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 2024 Report Pages
Proportion of purchased tap water 100 100 100 35
Total water consumption Cubic meter 559351 734548 771118 35
Total water consumption per square meter of floor area Cubic meter 0.69 0.91 0.98 35

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2022 2023 2024 Report Pages
Environmental protection investment in the year CNY 10000 855 35
Number of Green Building Certificates 2 35
Number of trees held, at height of 5m or above 126 826 186 35

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2022 2023 2024 Report Pages
Coverage of social insurance % 100 100 100 36
Debt-to-assets ratio % 76.28 72.38 75.71 34
Labor contract signing rate % 100 100 100 36
Number of employees by age (years old): 30–50 3289 3236 3228 35
Number of employees by age (years old): 50+ 667 672 724 35
Number of employees by age (years old): ≤30 1431 1382 1163 35
Number of employees by education background: Associate degree 1444 1404 1320 35
Number of employees by education background: Bachelor degree 1765 1709 1774 35
Number of employees by education background: Master degree or higher 269 279 308 35
Number of employees by education background: Others 1081 1010 947 35
Number of employees by education background: Secondary school education 827 840 765 35
Number of employees by sex: Female 2357 2310 2273 35
Number of employees by sex: Male 3030 2980 2842 35
Number of independent directors / 3 3 3 34
Number of per capita paid vacation days 12 11 11 36
Operating revenue CNY 100 million 129.89 157.51 71.52 34
Percentage of employees by job level: Middle management % 497 491 492 35
Percentage of employees by job level: Non-management % 4825 4741 4549 35
Percentage of employees by job level: Top management % 65 58 74 35
Percentage of employees by nationality: Chinese Mainland % 5382 5285 5112 35
Percentage of employees by nationality: Foreign countries % 5 5 2 35
Percentage of employees by nationality: Hong Kong, Macao and Taiwan % 1 35
Proportion of female directors % 22 22 22 34
Proportion of female managers (department head or above) % 40 41 46 36
Return on equity % -9.36 -0.4 -25.06 34
Salary ratio of female employees to male employees (Management) 1 1 1 36
Salary ratio of female employees to male employees (Non-management employees) 1 1 1 36
Total Assets CNY 100 million 672.8 562.25 488.42 34
Total number of employees 5387 5290 5115 35

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2022 2023 2024 Report Pages
Number of work-related injuries to be recorded as required 1557 709 957.5 36

Lost days due to work injury.

Indicator Unit 2022 2023 2024 Report Pages
Incidence rate of work-related accidents recordable within 200000 hours 0.374 0.359 0.361 36

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2022 2023 2024 Report Pages
Coverage of physical examination for employees % 100 100 100 36
Coverage of work safety training % 97 100 36
Number of participants of work safety training 3748 5822 36
Total investment in work safety CNY 100 million 0.3 0.3 36

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2022 2023 2024 Report Pages
Number of participants of sustainability/CSR/ESG training sessions / 77 69 120 34
Percentage of employees trained % 95.76 99 97.89 35
Percentage of employees trained by age (years old): 30–50 % 8.8 10.3 7.9 35
Percentage of employees trained by age (years old): 50+ % 4.2 6.1 5.7 35
Percentage of employees trained by age (years old): ≤30 % 18.8 20.5 25.2 35
Percentage of employees trained by job level: Middle management % 10.06 9.1 9.13 35
Percentage of employees trained by job level: Non-management % 88.43 90.21 87.39 35
Percentage of employees trained by job level: Top management % 1.51 0.69 1.48 35
Percentage of employees trained by nationality: Chinese Mainland % 11.1 12.8 11.5 35
Percentage of employees trained by nationality: Foreign countries % 28.57 16.67 35
Percentage of employees trained by sex: Female % 44.29 45.4 12.9 35
Percentage of employees trained by sex: Male % 10.1 12.4 54.8 35
R&D investment CNY 100 million 0.17 36

The average training hours completed per employee by gender and employee category.

Indicator Unit 2022 2023 2024 Report Pages
Hours of sustainability/CSR/ESG training sessions / 2 2 4 34
Non-management training hours Hours 34 37.32 31 36
Per capita training duration by job level: Middle management Hours 60 45.02 47 35
Per capita training duration by job level: Top management Hours 88 39.59 51 35
Per capita training duration by sex: Female Hours 39 43.56 37 35
Per capita training duration by sex: Male Hours 34 33.8 30 35

Number of suppliers by geographical region.

Indicator Unit 2022 2023 2024 Report Pages
Owner’s equity CNY 100 million 159.6 155.3 117.67 34
Suppliers established long-term partnership with the Company (Chinese Mainland) No. 758 1005 829 36
Suppliers established long-term partnership with the Company (Total) No. 758 1005 829 36

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Indicator Unit 2022 2023 2024 Report Pages
Number of suppliers passed certification of quality, QHSE or energy management system 559 527 500 36

Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.

Indicator Unit 2022 2023 2024 Report Pages
Suppliers selected and controlled by the Company based on its environmental and social risk control policies (Chinese Mainland) No. 751 970 829 36
Suppliers selected and controlled by the Company based on its environmental and social risk control policies (Total) No. 751 970 829 36

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2022 2023 2024 Report Pages
Customer satisfaction with services % 93.4 95.11 94.31 36
Number of customer complaints received within the year 4 6 20 36
Proportion of complaints properly responded to and solved % 100 100 100 36

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Indicator Unit 2022 2023 2024 Report Pages
Total tax payment CNY 100 million 15.24 14.39 9.63 34

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Indicator Unit 2022 2023 2024 Report Pages
Number of meetings held by the Board of Directors / 36 30 36 34

Description of anti-corruption training provided to directors and staff.

Indicator Unit 2022 2023 2024 Report Pages
Number of employees received anti-corruption and integrity training in the year / 7902 4210 8705 34

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2022 2023 2024 Report Pages
Number of Party building activities / 1092 1296 1260 34
Number of beneficiaries of rural revitalization programs 52 67 36
Number of honors/awards earned for sustainability/CSR/ESG in the year / 2 2 1 34

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2022 2023 2024 Report Pages
Hours of voluntary activities 528 761 36
Investment in rural revitalization work (including money and materials invested in poverty alleviation projects) CNY 100 million 630.2 905.5 806.66 36
Number of sustainability/CSR/ESG training sessions / 1 1 2 34
Number of volunteers assigned by the Company 94 242 36
Times of payments made to persons in need 70 27 36
Total payments made to persons in need CNY 100 million 5.24 6.07 36
Wherein: total materials invested in rural revitalization CNY 100 million 638.92 830.45 756.66 36
Wherein: total money invested in rural revitalization CNY 100 million 31.19 75 50 36

The types of emissions and respective emissions data.

Standard Indicator Unit 2022 2023 2024
NOâ‚“ Emissions Metric tons (MT) 0.53 0.667 0.579
SOâ‚“ Emissions Metric tons (MT) 0.016 0.021 0.021

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023 2024
Direct GHG Emissions (Scope 1) MTCO2 7711 6938 9771
Indirect Energy Emissions (Scope 2) MTCO2 43928 54883 63060
Total GHG Emissions MT 51640 61822 64546
Total GHG Emissions Intensity (By Area) kg 0.0677 0.0795 0.0823

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023 2024
Hazardous Waste (Used Batteries) kg 30 212 462
Total Hazardous Waste kg 4575 3438 711
Total Hazardous Waste Intensity (By Area) kg 0.0055 0.0004 0.0009

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023 2024
Non-Hazardous Waste (Domestic Waste) kg 1394794 8469037 8380152
Non-Hazardous Waste Disposed kg 2292742 10164647 10883329
Total Non-Hazardous Waste Intensity (By Area) kg 2.76 11.69 12.86

Description of emissions target(s) set and steps taken to achieve them.

Standard Indicator Unit 2022 2023 2024
CO2 Emissions Reduction Compared to Last Year MTCO2 3.89 1.97 4.46

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023 2024
Diesel Fuel Consumption MWh 86 118 76
Energy Consumption Intensity (By Area) MWh 0.14 0.16 0.17
Gasoline Consumption MWh 227 272 201
Natural Gas Consumption MWh 3428 4505 4424
Purchased Electricity MWh 44990 54202 57704
Purchased Heating MWh 6651 6927 7356
Total Energy Consumption MWh 114892 122823 135369

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023 2024
Water Consumption Cubic meter 559351 734548 771118
Water Consumption Intensity (By Revenue) Cubic meter 0.69 0.91 0.98

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Standard Indicator Unit 2024
Total Investment in Ecological Restoration CNY 10000 855

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2022 2023 2024
Number of Bachelor's Degree Employees 1765 1709 1774
Number of Below Junior College Employees 827 840 765
Number of Employees Aged 30-50 3289 3236 3228
Number of Employees Aged Above 50 667 672 724
Number of Employees Aged Below 30 1431 1382 1163
Number of Employees in Mainland China 5382 5285 5112
Number of Employees in Overseas 5 5 3
Number of Female Employees 2357 2310 2273
Number of General Employees 4825 4741 4549
Number of Male Employees 3030 2980 2842
Number of Master's Degree Employees 269 279 308
Number of Middle Management Employees 497 491 492
Number of Senior Management Employees 65 58 74
Number of Total Employees 5387 5290 5115
Percentage of Bachelor's Degree Employees % 32.76 32.32 34.68
Percentage of Below Junior College Employees % 15.35 15.88 14.96
Percentage of Employees Aged 30-50 % 61.04 61.18 63.14
Percentage of Employees Aged Above 50 % 12.38 12.71 14.16
Percentage of Employees Aged Below 30 % 26.57 26.13 22.74
Percentage of Employees in Mainland China % 99.91 99.91 99.94
Percentage of Employees in Overseas % 0.09 0.09 0.06
Percentage of Female Employees % 43.74 43.66 44.42
Percentage of General Employees % 89.58 89.65 88.96
Percentage of Male Employees % 56.26 56.34 55.58
Percentage of Master's Degree Employees % 4.99 5.27 6.02
Percentage of Middle Management Employees % 9.22 9.28 9.62
Percentage of Senior Management Employees % 1.21 1.1 1.45

Lost days due to work injury.

Standard Indicator Unit 2022 2023 2024
Rate of Work-related Injuries 0.374 2 0.361

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Standard Indicator Unit 2022 2023 2024
Health Check Coverage for Employees % 100 100 100
Investment in Work Safety CNY 100 million 0.3 0.3
Number of People Receiving Training on Work Safety 3748 5822
Participation Rate of Safety Training % 97 100

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2022 2023 2024
Percentage of Employees Trained % 95.76 99 97.89
Percentage of Trained Employees Aged 30-50 % 8.8 10.3 7.9
Percentage of Trained Employees Over 50 % 4.2 6.1 5.7
Percentage of Trained Employees Under 30 % 18.8 20.5 25.2
Percentage of Trained Female Employees % 44.29 45.4 45.2
Percentage of Trained General Employees % 88.43 90.21 87.39
Percentage of Trained Mainland China Employees % 11.1 12.8 11.5
Percentage of Trained Male Employees % 55.71 54.4 54.8
Percentage of Trained Middle Management % 10.06 9.1 9.13
Percentage of Trained Senior Management % 1.51 0.69 1.48

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2022 2023 2024
Average Training Hours (Female) Hours 39 43.56 37
Average Training Hours (General Staff) Hours 34 37.32 31
Average Training Hours (Male) Hours 34 33.8 30
Average Training Hours (Middle Management) Hours 60 45.02 47
Average Training Hours (Senior Management) Hours 88 39.59 51
Training Hours of ESG Hours 2 2 4

Number of suppliers by geographical region.

Standard Indicator Unit 2022 2023 2024
Number of Suppliers in Mainland China No. 758 1005 829
Number of Total Suppliers No. 758 1005 829

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Standard Indicator Unit 2022 2023 2024
Number of Suppliers Certified to ISO 9001 Quality Management System 559 527 500

Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.

Standard Indicator Unit 2022 2023 2024
Number of Suppliers Participated in Sustainability Risk Assessment No. 751 970 829

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2022 2023 2024
Complaint Growth Rate % 50 233.33
Complaints Handling Rate % 100 100 100
Total Number of Customer Complaints 4 6 20

Description of anti-corruption training provided to directors and staff.

Standard Indicator Unit 2022 2023 2024
Number of People Participated in Ethical Standards and Anti-corruption Training / 7902 4210 8705

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2022 2023 2024
Number of Volunteers among Employees persons 94 242
Total Cash Donations CNY 100 million 31.19 75 50
Total In-kind Donations CNY 100 million 638.92 830.45 756.66
Total Social Investment CNY 100 million 630.2 905.5 806.66
Total Volunteer Service Hours hours 528 761