Sustainability Report 2024

Year: 2024
Published: 2025-04-16
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2022 2023 2024 Report Pages
Air Emissions - Mercury T 0.027 0.014 106
Air Emissions - NOx kT 4.42 3.68 2.91 106
Air Emissions - RSP kT 0.10 0.08 0.09 106
Air Emissions - SO2 kT 1.36 0.81 1.04 106
Distribution losses (%) % 2.3 2.5 2.3 108

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 2022 2023 2024 Report Pages
Air Emissions - CO2 million T 6.73 6.59 6.00 106
CO2e per electricity unit sold kg/kWh 0.68 0.66 0.60 106
Carbon emissions per electricity unit sold (CO2e kg/kWh) kg/kWh 0.71 0.68 0.60 55
Carbon intensity kg CO2e/kWh 0.66 0.6 46
Carbon intensity (CO2e per electricity unit sold) kg/kWh 0.6 6
GHG Emissions - Direct (Scope 1) GHG emissions million T of CO2e 6.77 6.64 6.05 106
GHG Emissions - Indirect (Scope 3) GHG emissions million T of CO2e 1.07 1.08 1.21 106
GHG Emissions - Scope 3, Cat. 1: Purchased goods and services kT of CO2e 15.1 15.2 14.7 106
GHG Emissions - Scope 3, Cat. 2: Capital goods kT of CO2e 235.1 170.2 134.0 106
GHG Emissions - Scope 3, Cat. 3: Fuel-related and energy-related activities kT of CO2e 823.3 894.1 1059.7 106
GHG Emissions - Scope 3, Cat. 5: Waste generated in operations kT of CO2e 0.4 0.3 0.5 106
GHG Emissions - Scope 3, Cat. 6: Business travel kT of CO2e 0.0 0.3 0.4 106
GHG Emissions - Scope 3, Cat. 7: Employee commuting kT of CO2e 0.4 0.5 0.4 106
GHG Emissions Scope 1 (2024) million T of CO2e 6.05 55
GHG Emissions Scope 1 (2024) - percentage of total % 83 55
GHG Emissions Scope 3 (2024) million T of CO2e 1.21 55
GHG Emissions Scope 3 (2024) - percentage of total % 17 55
Reduction in carbon emissions as compared to 2005 % 40 6
Reduction in carbon emissions compared with 2005 (HK Electric, 2024) % 40 54
Reduction in carbon emissions from power generation vs 2005 (%) % 28 32 40 55
Yearly average carbon emissions per electricity unit sold kg CO2e per kWh 0.60 28

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 2024 2025 Report Pages
Material Hazardous Waste - Other material hazardous waste recorded in volume for disposal litre 8944 28800 6320 106
Material Hazardous Waste - Other material hazardous waste recorded in weight for disposal kg 8872 9001 7673 106
Material Hazardous Waste - Other material hazardous waste recorded in weight for recycle kg 7339 26212 19748 106
Material Hazardous Waste - Waste oil collected for disposal litre 159138 306378 78320 106
Material Hazardous Waste - Waste oil collected for recycle litre 178880 71270 71680 106
Reduce production of ash and gypsum at LPS by 37% in 2024 as compared to that in 2019 % reduction compared to 2019 37 30
Reuse at least 5000 litres of the used turbine oil from the retired units in other generating units and equipment litres 5000 30
Used lead-acid batteries collected for recycling by local recyclers kg over 8500 28
Weight of used lead-acid batteries collected for recycling kg 8500 59

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 2024 Report Pages
Cable Length Above ground (km) km 37 38 37 108
Cable Length Total (km) km 6853 6969 7047 108
Cable Length Underground (km) km 6817 6931 7009 108
Construction waste generated by major construction projects kt 115 59
Material Non-Hazardous Waste - Ash collected for industrial uses kT 123 105 82 106
Material Non-Hazardous Waste - Construction waste from major construction projects for disposal kT 2 3 1 106
Material Non-Hazardous Waste - Construction waste from major construction projects for recycle kT 23 19 92 106
Material Non-Hazardous Waste - Construction waste from major construction projects for reuse kT 17 22 106
Material Non-Hazardous Waste - Gypsum collected for industrial uses kT 45 41 29 106
Percentage of construction waste reused or recycled in major construction projects % more than 99 59
Volume of waste oil recycled for secondary use litres 72000 59

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 2022 2023 2024 2024-2028 Report Pages
Change in fuel usage per registered non-EVs of vehicle fleet (2024 vs 2023) % 6.72 29
Coal & oil Generation Capacity (MW) MW 2305 2305 1605 108
Electricity Sent Out Coal & oil (GWh) (%) GWh (%) 4865 (47%) 4544 (44%) 3362 (32%) 108
Electricity Sent Out Gas (GWh) (%) GWh (%) 5432 (53%) 5870 (56%) 7142 (68%) 108
Electricity Sent Out Renewable energy (GWh) (%) GWh (%) 8.5 (0.1%) 10.7 (0.1%) 13.7 (0.1%) 108
Electricity Sent Out Total (GWh) GWh 10305 10425 10518 108
Electricity output from coal (%) % 50 47 32 55
Electricity output from gas (%) % 50 53 68 55
Electricity output generated from natural gas % 68 6
Electricity sold (millions of kWh) millions of kWh 9941 10040 10150 109
Electricity sold to commercial customers (millions of kWh) millions of kWh 7369 7415 109
Electricity sold to industrial customers (millions of kWh) millions of kWh 288 284 109
Electricity sold to residential customers (millions of kWh) millions of kWh 2384 2451 109
Energy intensity (per electricity unit sold) 1.66 1.64 1.49 109
Expenditure allocated to Smart Power Services HK$ million 55 46
Expenditure allocated to new energy infrastructure (Generation System) HK$ billion 10.6 46
Expenditure allocated to power grid enhancement (Transmission and Distribution System) HK$ billion 9.2 46
Expenditure share for new energy infrastructure (Generation System) % 48 46
Expenditure share for power grid enhancement (Transmission and Distribution System) % 42 46
Fuel Consumed - Coal & oil TJ 55210 51687 38189 106
Fuel Consumed - Gas TJ 40150 43613 52907 106
Fuel mix in 2024 - coal-fired generation % 32 46
Fuel mix in 2024 - gas-fired generation % 68 46
Gas Generation Capacity (MW) MW 1095 1095 1475 108
Green electricity generated from renewable energy installations of HK Electric and its Feed-in-Tariff customers GWh 13 6
Percentage of total electricity output from natural gas (HK Electric, 2024) % 68 54
Plant Availability Coal & oil (%) % 85.6 90.1 82.0 108
Plant Availability Gas (%) % 88.7 88.2 88.1 108
Plant Availability Total (%) % 86.6 89.4 84.8 108
Renewable energy Generation Capacity (MW) MW 2 3.2 3.2 108
Total Renewable Energy Installations under Feed-in Tariff Scheme (MW) MW 7.4 10.8 13.4 108
Transmission and Distribution Losses Total (%) % 3.5 3.7 3.5 108

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 2024 2029 Report Pages
% of water recycled and reused % 5.7 7.3 10.2 107
Aggregate electricity generated from renewable energy (RE) sources by HK Electric and its customers GWh over 13 28
Recycling of plant effluent and rainwater (million m³) million m³ 0.09 0.11 0.12 107
Reduce corporate water intensity (per unit of electricity sold) by 7% by 2029 as compared to 2024 % reduction compared to 2024 7 30
Seawater withdrawal & discharge (million m³) million m³ 1816 1749 1618 107
Town water consumption (million m³) million m³ 1.57 1.51 1.22 107
Volume of plant effluent and rainwater collected for reuse at LPS m³ 80000 29
Wastewater discharge (million m³) million m³ 0.19 0.18 0.15 107

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2022 2023 2024 Report Pages
Improve the average Power Usage Effectiveness of two data centres at Electric Centre and Electric Tower by 5% in 2024 as compared to that in 2019 % improvement compared to 2019 5 30
Thermal Efficiency Coal & oil (%) % 31.8 31.7 31.7 108
Thermal Efficiency Gas (%) % 48.6 48.4 48.6 108
Thermal Efficiency Total (%) % 38.9 39.3 41.5 108
Transmission losses (%) % 1.2 1.2 1.2 108

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2022 2023 2024 Report Pages
Number of ISO 14001 certificates 3 3 3 107
Number of ISO 45001 certificates 3 3 3 112
Number of ISO 50001 certificates 1 1 1 107
Number of ISO 55001 certificates 2 2 2 109
Number of ISO 9001 certificates 8 8 8 109
Number of new native trees or shrubs planted at LPS to support biodiversity species 1 29
Proportion of EVs in the corporate fleet % 56 29
System Average Interruption Duration Index (hours) hours 0.005 0.057 0.006 109
System Average Interruption Frequency Index 0.045 0.103 0.029 109
Total Generation Capacity (MW) MW 3402 3403 3083 108

Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.

Indicator Unit 2024 Report Pages
Number of education and promotion activities on low-carbon lifestyles organised (2024-2028) activities 800 29

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2022 2023 2024 Report Pages
Average tenure by age group - Age 30 or below year 2.7 2.0 2.3 111
Average tenure by age group - Age 31–40 year 5.1 4.1 5.1 111
Average tenure by age group - Age 41–50 year 14.3 13.7 2.9 111
Average tenure by age group - Age 51 or above year 20.8 27.9 25.3 111
Average tenure by gender - Female year 5.9 5.5 8.4 111
Average tenure by gender - Male year 8.5 8.2 8.8 111
Contract employees (no. of employee) (%) 160 (8.6%) 177 (9.7%) 175 (9.6%) 110
Employees age 30 or below (no. of employee) (%) 370 (20.0%) 336 (18.3%) 333 (18.3%) 110
Employees age 31–40 (no. of employee) (%) 466 (25.2%) 493 (26.9%) 520 (28.5%) 110
Employees age 41–50 (no. of employee) (%) 384 (20.8%) 361 (19.7%) 347 (19.0%) 110
Employees age 51 or above (no. of employee) (%) 630 (34.1%) 644 (35.1%) 624 (34.2%) 110
Employees entitled to parental leave no. of employee 1850 1834 1824 111
Employees entitled to parental leave by gender - Female no. of employee 370 383 383 111
Employees entitled to parental leave by gender - Male no. of employee 1480 1451 1441 111
Female employees (no. of employee) (%) 370 (20.0%) 383 (20.9%) 383 (21.0%) 110
Full-time employees (no. of employee) 1850 1834 1824 110
Gender Pay Ratio (Female to Male) - Overall % 85.0 83.0 83.2 111
Gender Pay Ratio (Female to Male) by employee category - General staff % 86.0 85.0 84.6 111
Gender Pay Ratio (Female to Male) by employee category - Senior staff % 92.0 95.0 97.8 111
Gender Pay Ratio (Female to Male) by employee category - Workman % 60.0 58.0 66.9 111
General staff (no. of employee) (%) 1584 (85.6%) 1581 (86.2%) 1589 (87.1%) 110
Male employees (no. of employee) (%) 1480 (80.0%) 1451 (79.1%) 1441 (79.0%) 110
New hires - Female (no. of employee) (%) 73 (19.7%) 59 (15.4%) 42 (11.0%) 110
New hires - Male (no. of employee) (%) 169 (11.4%) 122 (8.4%) 110 (7.6%) 110
Number of hours worked (hours) hours 3585816 3538258 3512436 112
Number of residential customers (thousands) thousands 472 474 475 108
Part-time & temporary employees (no. of employee) 17 18 17 110
Permanent employees (no. of employee) (%) 1690 (91.4%) 1657 (90.3%) 1649 (90.4%) 110
Senior staff (no. of employee) (%) 145 (7.8%) 154 (8.4%) 153 (8.4%) 110
Total workforce (no. of employee) 1867 1852 1841 110
Workman (no. of employee) (%) 121 (6.5%) 99 (5.4%) 82 (4.5%) 110

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2022 2023 2024 Report Pages
New hires - Age 30 or below (no. of employee) (%) 125 (33.8%) 71 (21.1%) 72 (21.6%) 110
New hires - Age 31–40 (no. of employee) (%) 62 (13.3%) 41 (8.3%) 40 (7.7%) 110
New hires - Age 41–50 (no. of employee) (%) 33 (8.6%) 33 (9.1%) 17 (4.9%) 110
New hires - Age 51 or above (no. of employee) (%) 22 (3.5%) 36 (5.6%) 23 (3.7%) 110
Retention rates by gender - Female % 90.9 100.0 100.0 111
Retention rates by gender - Male % 97.0 95.8 95.8 111
Total number and rate of new hires (%) 242 (13.1%) 181 (9.9%) 152 (8.3%) 110
Total number and rate of voluntary turnover (no. of employee) (%) 204 (11.2%) 179 (9.8%) 127 (7.0%) 110
Voluntary turnover - Age 30 or below (no. of employee) (%) 54 (14.6%) 49 (14.6%) 21 (6.3%) 110
Voluntary turnover - Age 31–40 (no. of employee) (%) 48 (10.3%) 35 (7.1%) 26 (5.0%) 110
Voluntary turnover - Age 41–50 (no. of employee) (%) 21 (5.5%) 24 (6.6%) 10 (2.9%) 110
Voluntary turnover - Age 51 or above (no. of employee) (%) 81 (12.9%) 71 (11.0%) 70 (11.2%) 110
Voluntary turnover - Female (no. of employee) (%) 57 (15.4%) 55 (14.4%) 34 (8.9%) 110
Voluntary turnover - Male (no. of employee) (%) 147 (9.9%) 124 (8.5%) 93 (6.5%) 110

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2021-2023 2022 2023 2024 Report Pages
Average Lost Time Injury Frequency Rate (LTIFR) over previous three years 0.07 33
Longest period without a Lost Time Injury (no. of days) days 365 158 296 112
Number of reported traffic accidents (no. of cases) 3 6 10 112
Traffic Accident Frequency Rate (TAFR) (no. of cases per million km travelled) cases per million km travelled 1.8 3.6 6.0 112

Lost days due to work injury.

Indicator Unit 2022 2023 2024 Report Pages
Lost Time Injury Frequency Rate (LTIFR) 0.17 33
Lost Time Injury Frequency Rate (LTIFR) (per 200000 employee-hours) 0.11 0.17 112
Lost Time Injury Frequency Rate (per 200000 employee-hours, employees) per 200000 employee-hours 0.17 100
Lost Time Injury Severity Rate (LTISR) (per 200000 employee-hours) 0.17 2.28 112
Lost Time Injury Severity Rate (per 200000 employee-hours, employees) per 200000 employee-hours 2.28 100
Number of Lost Time Injuries 2 3 112
Number of Lost Time Injuries (employees) 3 100
Number of days lost/charged (no. of employee-days) employee-days 3 40 112
Reported near-miss incidents 24 100
Unplanned customer minutes lost (minutes) minutes 0.3 3.4 0.4 109

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2022 2023 2024 Report Pages
Return to work rates by gender - Female % 100.0 100.0 100.0 111
Return to work rates by gender - Male % 100.0 100.0 100.0 111
Safety inspections 2763 100
Safety risk assessments 4565 100
Work Safe Behaviour observations 235 100

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2022 2023 2024 Report Pages
Overall percentage of employees trained (%) % 91.3 97.5 99.3 112
Percentage of employees trained by category - General staff (%) % 91.5 98.4 99.4 112
Percentage of employees trained by category - Senior staff (%) % 100.0 98.7 100.0 112
Percentage of employees trained by category - Workman (%) % 78.5 80.8 96.3 112
Percentage of employees trained by gender - Female (%) % 88.1 95.8 97.7 112
Percentage of employees trained by gender - Male (%) % 92.1 97.9 99.7 112

The average training hours completed per employee by gender and employee category.

Indicator Unit 2022 2023 2024 Report Pages
Average safety training hours per employee hours 12.2 100
Average training hours per employee (hours) hours 27 31 38 112
Average training hours per employee by category - General staff (hours) hours 26.5 32.1 39.2 112
Average training hours per employee by category - Senior staff (hours) hours 24.7 28.2 34.4 112
Average training hours per employee by category - Workman (hours) hours 5.7 15.2 26.2 112
Average training hours per employee by gender - Female (hours) hours 23.3 28.3 32.7 112
Average training hours per employee by gender - Male (hours) hours 25.5 31.8 39.6 112
Total training hours (hours) hours 46311 55524 69187 112

Number of suppliers by geographical region.

Indicator Unit 2022 2023 2024 Report Pages
Number of commercial customers (thousands) thousands 109 110 113 108
Number of industrial customers (thousands) thousands 5 5 5 108
Number of suppliers in Asia (excluding Hong Kong and Mainland China) 37 104
Number of suppliers in Australia 3 104
Number of suppliers in Canada 1 104
Number of suppliers in Europe (excluding United Kingdom) 11 104
Number of suppliers in Hong Kong 896 104
Number of suppliers in Mainland China 16 104
Number of suppliers in Other regions 3 104
Number of suppliers in United Kingdom 15 104
Number of suppliers in United States 10 104
Total number of suppliers 992 104

Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.

Indicator Unit 2022 2023 2024 Report Pages
Supply reliability rating (%) % >99.9999 >99.999 >99.9999 109

Percentage of total products sold or shipped subject to recalls for safety and health reasons.

Indicator Unit 2022 2023 2024 Report Pages
Number of pledged service standards and percentage achieved 18 (100%) 18 (100%) 18 (100%) 108

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2022 2023 2024 Report Pages
Average rating of customer satisfaction level (5-point scale) 4.7 4.7 4.8 108
Customer Average Interruption Duration Index (hours) hours 0.554 0.203 109
Number of customers (thousands) thousands 586 589 593 108
Product or service related complaints received (no. of case) 6 5 1 108

Description of consumer data protection and privacy policies, and how they are implemented and monitored.

Indicator Unit 2022 2023 2024 Report Pages
Number of ISO 27001 certificates 1 1 1 109

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2024 2025 Report Pages
Involve 120000 participants in green education activities participants 120000 30
Involve 140000 participants in green education activities participants 140000 30
Number of engagement activities with business partners and stakeholders on smart zero-carbon caring city & sustainability activities 11 27
Number of fans engaged via corporate and campaign Facebook pages fans 55000 58000 27
Participants in Happy Green Campaign 110000 6
Participants in a month-long campaign on World Environment Day for employees 1000 6

The types of emissions and respective emissions data.

Standard Indicator Unit 2022 2023 2024
Airborne Particulate Matter (PM) Emissions kT 0.1 0.08 0.09
NOâ‚“ Emissions kT 4.42 3.68 2.91
SOâ‚“ Emissions kT 1.36 0.81 1.04

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023 2024
Direct GHG Emissions (Scope 1) million T of CO2e 6.77 6.64 6.05
Scope 3 GHG Emissions (Business Travel) kT of CO2e 0.3 0.4
Scope 3 GHG Emissions (Capital Goods) kT of CO2e 235.1 170.2 134
Scope 3 GHG Emissions (Employee Commuting) kT of CO2e 0.4 0.5 0.4
Scope 3 GHG Emissions (Fuel and Energy-related Activities (Not Included in Scope 1 or Scope 2)) kT of CO2e 823.3 894.1 1059.7
Scope 3 GHG Emissions (Purchased Goods/Services) kT of CO2e 15.1 15.2 14.7
Scope 3 GHG Emissions (Waste Generated in Operations) kT of CO2e 0.4 0.3 0.5
Total GHG Emissions Intensity (By Energy) kg/kWh 0.68 0.66 0.6
Total Other Indirect Energy Emissions (Scope 3) million T of CO2e 1.07 1.08 1.21

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023 2024 2025
Hazardous Waste (Used Batteries) kg 8500
Hazardous Waste Disposed litre 8872 28800 6320
Hazardous Waste Recycled litre 178880 26212 19748
Hazardous Waste Reused litres 5000

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023 2024
Diversion Rate of Non-Hazardous Waste % 99
Non-Hazardous Waste (Construction Waste) kT 25 39 115
Non-Hazardous Waste Disposed kT 2 3 1
Non-Hazardous Waste Recycled kT 23 19 92
Non-Hazardous Waste Reused kT 17 22

Description of emissions target(s) set and steps taken to achieve them.

Standard Indicator Unit
Percentage of Reduction in GHG Intensity Compared to Last Year %

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023 2024
Energy Consumption Intensity (By Unit Product) 1.66 1.64 1.49
Fossil Fuel Consumption TJ 95360 95300 91096
Natural Gas Consumption TJ 40150 43613 52907
Percentage of Renewable Energy Consumption % 0.1 0.1 0.1
Sold Electricity kWh 9941000000 10040000000 10150000000
Total Direct Energy Consumption TJ 95360 95300 91096
Total Non-Renewable Fuel Consumption TJ 95360 95300 91096

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023 2024
Municipal Water Consumption million m³ 1.57 1.51 1.22
Recycled Water Percentage % 5.7 7.3 10.2
Recycled Water Usage million m³ 0.09 0.11 0.12
Seawater Withdrawal million m³ 1816 1749 1618
Total Wastewater Discharge million m³ 0.19 0.18 0.15

Description of energy use efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2024
Target Electricity Usage Reduction Percentage Compared to Last Year % 5

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2022 2023 2024
Number of Contractors employees 160 177 175
Number of Employees Aged 30-50 employees 850 854 867
Number of Employees Aged Above 50 employees 630 644 624
Number of Employees Aged Below 30 employees 370 336 333
Number of Female Employees employees 370 383 383
Number of Full-time Employees employees 1850 1834 1824
Number of General Employees employees 1584 1581 1589
Number of Male Employees employees 1480 1451 1441
Number of New Employees (Female) employees 73 59 42
Number of New Employees (Male) employees 169 122 110
Number of Part-time Employees employees 17 18 17
Number of Senior Management Employees employees 145 154 153
Number of Temporary Workers employees 17 18 17
Number of Total Employees employees 1867 1852 1841
Percentage of Contractors % 8.6 9.7 9.6
Percentage of Employees Aged 30-50 % 46 46.599999999999994 47.5
Percentage of Employees Aged Above 50 % 34.1 35.1 34.2
Percentage of Employees Aged Below 30 % 20 18.3 18.3
Percentage of Female Employees % 20 20.9 21
Percentage of Male Employees % 80 79.1 79

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2022 2023 2024
Turnover Rate of Employees Aged 30-50 % 7.9 6.9 3.9
Turnover Rate of Employees Aged Above 50 % 12.9 11 11.2
Turnover Rate of Employees Aged Below 30 % 14.6 14.6 6.3
Turnover Rate of Female Employees % 15.4 14.4 8.9
Turnover Rate of Male Employees % 9.9 8.5 6.5
Turnover Rate of Total Employees % 11.2 9.8 7

Lost days due to work injury.

Standard Indicator Unit 2023 2024
Lost Days Due to Work-related Injuries employee-days 3 40
Lost Time Injury Frequency Rate (LTIFR/LTIR) per 200000 employee-hours 0.11 0.17
Number of Work-related Injuries 2 3

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2022 2023 2024
Percentage of Employees Trained % 91.3 97.5 99.3
Percentage of Trained Female Employees % 88.1 95.8 97.7
Percentage of Trained General Employees % 91.5 98.4 99.4
Percentage of Trained Male Employees % 92.1 97.9 99.7
Percentage of Trained Senior Management % 100 98.7 100

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2022 2023 2024
Average Training Hours (Female) hours 23.3 28.3 32.7
Average Training Hours (General Staff) hours 26.5 32.1 39.2
Average Training Hours (Male) hours 25.5 31.8 39.6
Average Training Hours (Senior Management) hours 24.7 28.2 34.4
Average Training Hours per Employee hours 27 31 38
Total Training Hours hours 46311 55524 69187

Number of suppliers by geographical region.

Standard Indicator Unit 2024
Number of Suppliers in Asia (Excluding China) 37
Number of Suppliers in Australia 3
Number of Suppliers in Canada 1
Number of Suppliers in Europe 11
Number of Suppliers in Hong Kong 896
Number of Suppliers in Mainland China 16
Number of Suppliers in United Kingdom 15
Number of Suppliers in United States 10
Number of Total Suppliers 992

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2022 2023 2024
Complaint Growth Rate percent -16.67 -80
Number of Products and Service Related Complaints cases 6 5 1

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit
Total Social Investment million USD