2024 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Scope 1 GHG emissions | tCO2e | 66.57 | 57.15 | 72 |
| Scope 2 GHG emissions | tCO2e | 58941.32 | 57638.74 | 72 |
| Scope 3 GHG emissions | tCO2e | 133245.19 | 187220.37 | 72 |
| Scope 3 GHG emissions - Business travel | tCO2e | 743.04 | 1452.04 | 72 |
| Scope 3 GHG emissions - Capital goods | tCO2e | 46103.44 | 54008.67 | 72 |
| Scope 3 GHG emissions - Employee commuting | tCO2e | 3988.23 | 4468.44 | 72 |
| Scope 3 GHG emissions - Fuel- and energy-related activities not included in Scope 1 or Scope 2 | tCO2e | 805.27 | 11938.76 | 72 |
| Scope 3 GHG emissions - Purchased goods and services | tCO2e | 81695.21 | 41482 | 72 |
| Scope 3 GHG emissions - Upstream leased assets | tCO2e | / | 73870.46 | 72 |
| Total GHG emissions (Scope 1 and 2) | tCO2e | 59007.89 | 57695.89 | 72 |
| Total GHG emissions per unit of revenue (Scope 1 and 2) | tCO2e/RMB Million | 8.37 | 7.41 | 72 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Compliance disposal rate of hazardous waste | % | 100 | 100 | 72 |
| Hazardous waste | Tonne | 0.049 | 3.27 | 72 |
| Hazardous waste per unit of revenue | Tonne/RMB Million | 0.000007 | 0.0004 | 72 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Non-hazardous waste | Tonne | 426.75 | 328.05 | 72 |
| Non-hazardous waste per unit of revenue | Tonne/RMB Million | 0.06 | 0.04 | 72 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Direct energy consumption | MWh | 258.21 | 220.95 | 72 |
| Indirect energy consumption | MWh | 82016.78 | 107415.86 | 72 |
| Total comprehensive energy consumption | MWh | 82274.99 | 107636.81 | 72 |
| Total energy consumption per unit of revenue | MWh/RMB Million | 11.67 | 13.83 | 72 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Running water consumption | Tonne | 147188.78 | 182233.4 | 72 |
| Running water consumption per unit of revenue | Tonne/RMB Million | 20.89 | 23.41 | 72 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2024 | 2025 | Report Pages |
|---|---|---|---|---|
| Annual average PUE of Beijing Yizhuang Data Center | Not higher than 1.365 | Not higher than 1.362 | 57 | |
| Annual average PUE of Tianjin Yixianyuan Data Center | Not higher than 1.350 | Not higher than 1.258 | 57 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2024 | 2025 | Report Pages |
|---|---|---|---|---|
| Annual average WUE of Beijing Yizhuang Data Center | 1.94 | Not higher than 1.94 | 57 | |
| Annual average WUE of Tianjin Yixianyuan Data Center | 2.13 | Not higher than 2.00 | 57 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of employees by age group - Between 30 and 50 years old | Person | 4817 | 55 |
| Number of employees by age group - Over 50 years old | Person | 36 | 55 |
| Number of employees by age group - Under 30 years old | Person | 7482 | 55 |
| Number of employees by employment type - Full-time | Person | 12335 | 55 |
| Number of employees by employment type - Other categories | Person | 425 | 55 |
| Number of employees by gender - Female | Person | 4683 | 55 |
| Number of employees by gender - Male | Person | 7652 | 55 |
| Number of employees by geographical region - Hong Kong, Macao and Taiwan | Person | 3 | 55 |
| Number of employees by geographical region - International (outside China) | Person | 15 | 55 |
| Number of employees by geographical region - The Mainland of China | Person | 12317 | 55 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Employee turnover rate by age group - Between 30 and 50 years old | % | 15.39 | 55 |
| Employee turnover rate by age group - Over 50 years old | % | 17.02 | 55 |
| Employee turnover rate by age group - Under 30 years old | % | 32.76 | 55 |
| Employee turnover rate by gender - Female | % | 26.75 | 55 |
| Employee turnover rate by gender - Male | % | 26.88 | 55 |
| Employee turnover rate by geographical region - International (outside China) | % | 9.52 | 55 |
| Employee turnover rate by geographical region - The Mainland of China | % | 26.85 | 55 |
| Total turnover rate | % | 26.86 | 55 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of work-related fatalities in 2024 | Person | 1 | 55 |
Lost days due to work injury.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| The number of working days lost due to work injuries in 2024 | Days | 122 | 55 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Percentage of employees trained by gender - Female | % | 75.4 | 55 |
| Percentage of employees trained by gender - Male | % | 93.35 | 55 |
| Percentage of employees trained by management level - Management | % | 100 | 55 |
| Percentage of employees trained by management level - Non-management | % | 85.59 | 55 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Average training hours of employees | Hour | 16.04 | 55 |
| Average training hours of employees by gender - Female | Hour | 11.36 | 55 |
| Average training hours of employees by gender - Male | Hour | 19.2 | 55 |
| Average training hours of employees by management level - Management | Hour | 64.13 | 55 |
| Average training hours of employees by management level - Non-management | Hour | 14.32 | 55 |
Number of suppliers by geographical region.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of suppliers in China mainland | 3006 | 74 | |
| Number of suppliers in other countries and regions | 82 | 74 | |
| Percentage of suppliers based in China mainland | 97.34% | 74 | |
| Percentage of suppliers in other countries and regions | 2.66% | 74 | |
| Total number of suppliers | 3088 | 74 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Percentage of suppliers adhering to governance standards | 100% | 74 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Average closed-loop resolution time for customer issues in December | hours | 4.6 | 33 |
| Average closed-loop resolution time for customer issues in January | hours | 25.8 | 33 |
| Customer satisfaction rate | % | 97.58 | 33 |
| Customer service resolution rate within 30 minutes | % | 95.33 | 33 |
| Customer service response rate within 90 seconds | % | 98.92 | 33 |
| Number of customer complaints received | 86 | 33 | |
| Number of customer interviews conducted for reputation research | 154 | 33 | |
| Number of customer services offered | 74062 | 33 | |
| Number of pieces of feedback collected from reputation research | 500 | 33 | |
| Number of post-resolution questionnaires collected | 92 | 33 | |
| Proportion decrease in customer issue identification and troubleshooting orders year-on-year | % | -2.5 | 33 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 66.57 | 57.15 |
| Indirect Energy Emissions (Scope 2) | tCO2e | 58941.32 | 57638.74 |
| Scope 3 GHG Emissions (Business Travel) | tCO2e | 743.04 | 1452.04 |
| Scope 3 GHG Emissions (Capital Goods) | tCO2e | 46103.44 | 54008.67 |
| Scope 3 GHG Emissions (Employee Commuting) | tCO2e | 3988.23 | 4468.44 |
| Scope 3 GHG Emissions (Fuel and Energy-related Activities (Not Included in Scope 1 or Scope 2)) | tCO2e | 805.27 | 11938.76 |
| Scope 3 GHG Emissions (Purchased Goods/Services) | tCO2e | 81695.21 | 41482 |
| Scope 3 GHG Emissions (Upstream Leased Assets) | tCO2e | 73870.46 | |
| Total GHG Emissions | tCO2e | 192253.08 | 244916.26 |
| Total GHG Emissions Intensity (By Revenue) | tCO2e/RMB Million | 8.37 | 7.41 |
| Total Other Indirect Energy Emissions (Scope 3) | tCO2e | 133245.19 | 187220.37 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Disposal Rate of Hazardous Waste | % | 100 | 100 |
| Total Hazardous Waste | Tonne | 0.049 | 3.27 |
| Total Hazardous Waste Intensity (By Revenue) | Tonne/RMB Million | 0.000007 | 0.0004 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Total Non-Hazardous Waste Intensity (By Revenue) | Tonne/RMB Million | 0.06 | 0.04 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Energy Consumption Intensity (By Revenue) | MWh/RMB Million | 11.67 | 13.83 |
| Total Direct Energy Consumption | MWh | 258.21 | 220.95 |
| Total Energy Consumption | MWh | 82274.99 | 107636.81 |
| Total Indirect Energy Consumption | MWh | 82016.78 | 107415.86 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Water Consumption | Tonne | 147188.78 | 182233.4 |
| Water Consumption Intensity (By Revenue) | Tonne/RMB Million | 20.89 | 23.41 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Employees Aged 30-50 | Person | 4817 |
| Number of Employees Aged Above 50 | Person | 36 |
| Number of Employees Aged Below 30 | Person | 7482 |
| Number of Employees in Hong Kong | Person | 3 |
| Number of Employees in Hong Kong and Mainland China | Person | 12320 |
| Number of Employees in Mainland China | Person | 12317 |
| Number of Employees in Overseas | Person | 15 |
| Number of Female Employees | Person | 4683 |
| Number of Full-time Employees | Person | 12335 |
| Number of Male Employees | Person | 7652 |
| Number of Total Employees | Person | 12760 |
| Percentage of Employees Aged 30-50 | % | 37.78 |
| Percentage of Employees Aged Above 50 | % | 0.28 |
| Percentage of Employees Aged Below 30 | % | 58.65 |
| Percentage of Employees in Hong Kong | % | 0.02 |
| Percentage of Employees in Hong Kong and Mainland China | % | 96.55 |
| Percentage of Employees in Mainland China | % | 96.53 |
| Percentage of Employees in Overseas | % | 0.12 |
| Percentage of Female Employees | % | 36.71 |
| Percentage of Full-time Employees | % | 96.67 |
| Percentage of Male Employees | % | 59.99 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 15.39 |
| Turnover Rate of Employees Aged Above 50 | % | 17.02 |
| Turnover Rate of Employees Aged Below 30 | % | 32.76 |
| Turnover Rate of Employees in Mainland China | % | 26.85 |
| Turnover Rate of Employees in Overseas | % | 9.52 |
| Turnover Rate of Female Employees | % | 26.75 |
| Turnover Rate of Male Employees | % | 26.88 |
| Turnover Rate of Total Employees | % | 26.86 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Fatalities of the Last 3 Years | Person | 1 |
| Number of Work-related Fatalities | Person | 1 |
Lost days due to work injury.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Lost Days Due to Work-related Injuries | Days | 122 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Percentage of Trained Female Employees | % | 75.4 |
| Percentage of Trained General Employees | % | 85.59 |
| Percentage of Trained Male Employees | % | 93.35 |
| Percentage of Trained Senior Management | % | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Average Training Hours (Female) | Hour | 11.36 |
| Average Training Hours (General Staff) | Hour | 14.32 |
| Average Training Hours (Male) | Hour | 19.2 |
| Average Training Hours (Senior Management) | Hour | 64.13 |
| Average Training Hours per Employee | Hour | 16.04 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Suppliers in Mainland China | 3006 | |
| Number of Total Suppliers | 3088 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Complaint Growth Rate | % | -2.5 |
| Satisfaction Rate of Customer Complaint Handling | % | 97.58 |
| Total Number of Customer Complaints | 86 |