SUSTAINABILITY REPORT 2024
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2030 | 2050 | Report Pages |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Direct GHG emissions (Scope 1) - Hotel and Serviced Suite Operation | tCO2e | 50194 | 52643 | 78 | ||||||||
| Energy indirect GHG emissions (Scope 2, location-based method) - Hotel and Serviced Suite Operation | tCO2e | 48793 | 46734 | 78 | ||||||||
| Energy indirect GHG emissions (Scope 2, location-based method) - Offices | tCO2e | 4062 | 3665 | 78 | ||||||||
| Energy indirect GHG emissions (Scope 2, location-based method) - Property Development | tCO2e | 107550 | 29247 | 78 | ||||||||
| Energy indirect GHG emissions (Scope 2, location-based method) - Property Management | tCO2e | 232630 | 229276 | 78 | ||||||||
| Energy indirect GHG emissions (Scope 2, location-based method) - Pub Operation | tCO2e | 147319 | 148966 | 78 | ||||||||
| GHG emissions intensity - Hotel and Serviced Suite Operation | tCO2e/sq.ft. | 0.014 | 0.013 | 0.013 | 0.012 | 0.012 | 0.012 | 0.011 | 0.011 | 33 | ||
| GHG emissions intensity - Offices | tCO2e/sq.ft. | 0.009 | 0.009 | 0.009 | 0.009 | 0.008 | 0.007 | 0.007 | 0.007 | 33 | ||
| GHG emissions intensity - Property Development | tCO2e/sq.ft. | 0.001 | 0.001 | 0.001 | 0.001 | 0.001 | 0.001 | 0.001 | 0.001 | 33 | ||
| GHG emissions intensity - Property Management | tCO2e/sq.ft. | 0.003 | 0.003 | 0.003 | 0.003 | 0.003 | 0.003 | 0.003 | 0.003 | 33 | ||
| Other indirect GHG emissions (Scope 3) - Property Development | tCO2e | 107550 | 29247 | 78 | ||||||||
| Other indirect GHG emissions (Scope 3) - Property Management | tCO2e | 2811 | 2737 | 78 | ||||||||
| Other indirect GHG emissions (Scope 3) - Pub Operation | tCO2e | 13787 | 16125 | 78 | ||||||||
| Reduce absolute Scope 1 and 2 GHG emissions by 2030 from a 2019 base year | % | 46.8 | 31 | |||||||||
| Reduce absolute Scope 1 and 2 GHG emissions by 2050 from a 2019 base year | % | 99.6 | 31 | |||||||||
| Reduce absolute Scope 3 GHG emissions from Category 2 (Capital Goods) and Category 15 (Investments) by 2030 from a 2021 base year | % | 42 | 31 | |||||||||
| Reduce absolute Scope 3 GHG emissions from Scope 3 Category 1 (Purchased Goods and Services), Category 2 (Capital goods), Category 11 (Use of Sold Products), and Category 15 (Investments) by 2050 from a 2021 base year | % | 99.6 | 31 | |||||||||
| Scope 3 Absolute GHG emissions reduction (vs 2021) - Category 1 (Purchased Goods and Services), Category 2 (Capital Goods), Category 11 (Use of Sold Products), Category 15 (Investments) | % | 99.6 | 8 | |||||||||
| Scope 3 Absolute GHG emissions reduction (vs 2021) - Category 2 (Capital Goods), Category 15 (Investments) | % | 42 | 8 | |||||||||
| Total GHG emissions (location-based method) - Hotel and Serviced Suite Operation | tCO2e | 95672 | 99377 | 78 | ||||||||
| Total GHG emissions (location-based method) - Offices | tCO2e | 4062 | 3665 | 78 | ||||||||
| Total GHG emissions (location-based method) - Property Development | tCO2e | 107550 | 29247 | 78 | ||||||||
| Total GHG emissions (location-based method) - Property Management | tCO2e | 244596 | 237637 | 78 | ||||||||
| Total GHG emissions (location-based method) - Pub Operation | tCO2e | 147319 | 148966 | 78 | ||||||||
| Total GHG emissions (market-based method) - Hotel and Serviced Suite Operation | tCO2e | 95672 | 99377 | 78 | ||||||||
| Total GHG emissions (market-based method) - Offices | tCO2e | 4062 | 3665 | 78 | ||||||||
| Total GHG emissions (market-based method) - Property Development | tCO2e | 107550 | 29247 | 78 | ||||||||
| Total GHG emissions (market-based method) - Property Management | tCO2e | 244596 | 237637 | 78 | ||||||||
| Total GHG emissions (market-based method) - Pub Operation | tCO2e | 147319 | 148966 | 78 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Hazardous waste - Offices | tonnes | 1.5 | 1.0 | 78 |
| Hazardous waste - Property Development | tonnes | 46.2 | 12.9 | 78 |
| Hazardous waste - Property Management | tonnes | 6.3 | 6.0 | 78 |
| Hazardous waste - Pub Operation | tonnes | 881.0 | 1026.9 | 78 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Non-hazardous waste - Hotel and Serviced Suite Operation | tonnes | 111.8 | 108.9 | 78 |
| Non-hazardous waste - Offices | tonnes | 57.7 | 57.5 | 78 |
| Non-hazardous waste - Property Development | tonnes | 155161.4 | 29475.7 | 78 |
| Non-hazardous waste - Property Management | tonnes | 1102 | 1093 | 78 |
| Non-hazardous waste - Pub Operation | tonnes | 3171.6 | 3066.2 | 78 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2024 | 2030 | 2050 | Report Pages |
|---|---|---|---|---|---|
| GHG Emissions Intensity Reduction (Property management operation, Hotel and serviced suite operation, Offices, per total gross floor area) | % | 31 | 9 | 30 | |
| GHG Emissions Intensity Reduction (Pub operation, per total revenue) | % | 74 | 30 | ||
| Greene King Scope 1 and 2 GHG emissions reduction target by 2030 from a 2019 base year | % | 50 | 31 | ||
| Greene King Scope 3 GHG emissions reduction target by 2030 from a 2019 base year | % | 50 | 31 | ||
| Scope 1 and 2 Absolute GHG emissions reduction (vs 2019) | % | 46.8 | 99.6 | 8 | |
| Scope 1 and 2 GHG emissions reduction achieved in 2024 compared to 2019 levels | % | 31 | 31 | ||
| Scope 1 and 2 GHG emissions reduction required to achieve 2030 target vs 2019 level | % | 15.8 | 31 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2024 | 2030 | Report Pages |
|---|---|---|---|---|
| Paper Waste Intensity Reduction (Property management operation, Hotel and serviced suite operation, Offices, per total gross floor area) | % | 31 | 11 | 30 |
| Paper Waste Intensity Reduction (Pub operation, per total revenue) | % | 100 | 30 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|---|---|---|---|
| Electricity and heat consumption intensity - Hotel and Serviced Suite Operation | kWh/sq.ft. | 25 | 24 | 24 | 21 | 21 | 21 | 20 | 20 | 33 |
| Electricity and heat consumption intensity - Offices | kWh/sq.ft. | 15 | 15 | 15 | 15 | 13 | 12 | 12 | 12 | 33 |
| Electricity and heat consumption intensity - Property Development | kWh/sq.ft. | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 33 |
| Electricity and heat consumption intensity - Property Management | kWh/sq.ft. | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 33 |
| Total energy consumption - Hotel and Serviced Suite Operation | kWh | 223482762 | 236066550 | 78 | ||||||
| Total energy consumption - Offices | kWh | 7283149 | 6550715 | 78 | ||||||
| Total energy consumption - Property Development | kWh | 70319713 | 42660964 | 78 | ||||||
| Total energy consumption - Property Management | kWh | 492140919 | 493819911 | 78 | ||||||
| Total energy consumption - Pub Operation | kWh | 627008904 | 322726236 | 78 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Total water consumption - Hotel and Serviced Suite Operation | m3 | 1909529 | 2022620 | 78 |
| Total water consumption - Offices | m3 | 1047963 | 1049120 | 78 |
| Total water consumption - Property Development | m3 | 986530 | 618021 | 78 |
| Total water consumption - Property Management | m3 | 4909501 | 4802740 | 78 |
| Total water consumption - Pub Operation | m3 | 3125838 | 3065347 | 78 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2024 | 2030 | Report Pages |
|---|---|---|---|---|
| Electricity Consumption Intensity Reduction (Property management operation, Hotel and serviced suite operation, Offices, per total gross floor area) | % | 17 | 11 | 30 |
| Electricity Consumption Intensity Reduction (Pub operation, per total revenue) | % | 58 | 30 | |
| Water Consumption Intensity Reduction (Property management operation, Hotel and serviced suite operation, Offices, per total gross floor area) | % | 3 | 5 | 30 |
| Water Consumption Intensity Reduction (Pub operation, per total revenue) | % | 50 | 30 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Total packaging material used for finished products - Pub Operation | tonnes | 6312 | 200 | 78 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| New employee hires by age group - 18–30 | Number | 852 | 720 | 79 |
| New employee hires by age group - 31–50 | Number | 1519 | 1355 | 79 |
| New employee hires by age group - Above 50 | Number | 1177 | 1107 | 79 |
| New employee hires by employee category - Managerial grade or above | Number | 98 | 68 | 79 |
| New employee hires by employee category - Non-managerial grade | Number | 3450 | 3114 | 79 |
| New employee hires by gender - Female | Number | 1564 | 1467 | 79 |
| New employee hires by gender - Male | Number | 1984 | 1715 | 79 |
| New employee hires by level of experience - Experienced hires | Number | 3307 | 3017 | 79 |
| New employee hires by level of experience - Fresh graduates | Number | 241 | 165 | 79 |
| Total workforce | Number | 56972 | 55268 | 79 |
| Workforce by age group - 18–30 | Percentage | 45 | 45 | 79 |
| Workforce by age group - 31–50 | Percentage | 36 | 35 | 79 |
| Workforce by age group - Above 50 | Percentage | 19 | 20 | 79 |
| Workforce by employment type - Contract | Percentage | 1 | 1 | 79 |
| Workforce by employment type - Part time and Temporary | Percentage | 57 | 58 | 79 |
| Workforce by employment type - Permanent | Percentage | 42 | 41 | 79 |
| Workforce by gender - Female | Percentage | 51 | 51 | 79 |
| Workforce by gender - Male | Percentage | 49 | 49 | 79 |
| Workforce by geographical region - Hong Kong | Percentage | 19 | 21 | 79 |
| Workforce by geographical region - Overseas | Percentage | 72 | 71 | 79 |
| Workforce by geographical region - The Mainland | Percentage | 9 | 8 | 79 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Total number of new employee hires (excluding Pub Operation & Civitas) | Number | 3548 | 3182 | 79 |
| Turnover rate among full-time staff by age group - 18–30 | Percentage | 31 | 26 | 79 |
| Turnover rate among full-time staff by age group - 31–50 | Percentage | 13 | 11 | 79 |
| Turnover rate among full-time staff by age group - Above 50 | Percentage | 9 | 7 | 79 |
| Turnover rate among full-time staff by gender - Female | Percentage | 15 | 13 | 79 |
| Turnover rate among full-time staff by gender - Male | Percentage | 16 | 13 | 79 |
| Turnover rate among full-time staff by geographical region - Hong Kong | Percentage | 14 | 11 | 79 |
| Turnover rate among full-time staff by geographical region - Overseas | Percentage | 22 | 19 | 79 |
| Turnover rate among full-time staff by geographical region - The Mainland | Percentage | 7 | 5 | 79 |
Lost days due to work injury.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Lost day rate for employees directly employed by the Group | Percentage | 0.17 | 0.18 | 80 |
| Lost days due to reported work-related injuries for employees directly employed by the Group | Lost days | 9364.0 | 9527.8 | 80 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Number of MBA professors trained by CKGSB MBA Professor Training Programme | 60 | 89 | ||
| Number of disciplines included in 2024 Shanghai Ranking’s of Chinese Universities Majors at SUMC | 9 | 89 | ||
| Percentage of employees trained by employee category - Managerial grade or above | Percentage | 92 | 79 | 80 |
| Percentage of employees trained by employee category - Non-managerial grade | Percentage | 87 | 83 | 80 |
| Percentage of employees trained by gender - Female | Percentage | 88 | 81 | 80 |
| Percentage of employees trained by gender - Male | Percentage | 88 | 84 | 80 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Average amount spent per full-time employee for training and development | HKD | 108.71 | 104.22 | 80 |
| Average training hours per employee by employee category - Managerial grade or above | Hours | 10.22 | 12.72 | 80 |
| Average training hours per employee by employee category - Non-managerial grade | Hours | 17.87 | 18.89 | 80 |
| Average training hours per employee by gender - Female | Hours | 16.43 | 17.80 | 80 |
| Average training hours per employee by gender - Male | Hours | 17.90 | 18.90 | 80 |
| Pass rate for 2023 National Medical License Examination (SUMC medical graduates) | % | 94.12 | 89 | |
| Pass rate for United States Medical Licensing Exam Step 1 (SUMC medical graduates) | % | 94.12 | 89 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Number of product-and service-related written complaints received | Number | 27743 | 18354 | 80 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of Citybase volunteers at Citybase Fundraising Fair 2024 | 80 | 67 | |
| Number of children and parent volunteers at Citybase Fundraising Fair 2024 | 40 | 67 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of hospices in operation in mainland China ('Heart of Gold' National Hospice Service Programme) | 33 | 89 | |
| Number of patient service attendances by 'Heart of Gold' National Hospice Service Programme | million person-time | 4 | 89 |
| Number of volunteer service hours provided by 'Heart of Gold' National Hospice Service Programme | hours | 670000 | 89 |
| Total donations to various charitable causes by CKA | million HKD | 8 | 67 |
| Total employee volunteer hours contributed by CKA employees | hours | 30000 | 67 |
| Total funds raised by Citybase Fundraising Fair 2024 | HKD | 150000 | 67 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 50194 | 52643 | ||||||
| Indirect Energy Emissions (Scope 2) | tCO2e | 437354 | 427888 | ||||||
| Total GHG Emissions | tCO2e | 599199 | 519842 | ||||||
| Total GHG Emissions Intensity (By Area) | tCO2e/sq.ft. | 0.027 | 0.026 | 0.026 | 0.025 | 0.024 | 0.023 | 0.022 | 0.022 |
| Total Other Indirect Energy Emissions (Scope 3) | tCO2e | 124148 | 48109 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Hazardous Waste (Office) | tonnes | 1.5 | 1 |
| Total Hazardous Waste | tonnes | 934.9999999999999 | 1046.8 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Non-Hazardous Waste (Office Waste) | tonnes | 57.7 | 57.5 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2024 | 2030 | 2050 |
|---|---|---|---|---|
| Scope 1 and 2 Emissions Reduction Percentage Compared to Last Year | % | 31 | ||
| Target GHG Emissions Reduction Percentage by 2030 Compared to 2019 | % | 50 | ||
| Target Scope 1 and 2 Emissions Reduction Percentage by 2030 Compared to 2019 | % | 50 | ||
| Target Scope 1 and 2 Emissions Reduction Percentage by 2050 Compared to 2019 | % | 99.6 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2024 | 2030 |
|---|---|---|---|
| Non-Hazardous Waste Intensity Reduction Compared to Last Year (By Area) | % | 31 | 11 |
| Non-Hazardous Waste Intensity Reduction Compared to Last Year (By Revenue) | % | 100 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|---|---|---|---|
| Energy Consumption Intensity (By Area) | kWh/sq.ft. | 48 | 47 | 47 | 44 | 42 | 41 | 40 | 40 |
| Total Energy Consumption | kWh | 1393709447 | 1102281376 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Water Consumption | m3 | 11908861 | 11592748 |
| Water Consumption in Office | m3 | 1047963 | 1049120 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2024 | 2030 |
|---|---|---|---|
| Electricity Usage Reduction Percentage Compared to Last Year | % | 17 | |
| Target Electricity Usage Reduction Percentage by 2025 Compared to 2023 | % | 11 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Packaging Materials Consumed | tonnes | 6312 | 200 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Number of New Employees | Number | 3548 | 3182 |
| Number of New Employees (Above 50) | Number | 1177 | 1107 |
| Number of New Employees (Aged 30-50) | Number | 1519 | 1355 |
| Number of New Employees (Aged Below 30) | Number | 852 | 720 |
| Number of New Employees (Female) | Number | 1564 | 1467 |
| Number of New Employees (Male) | Number | 1984 | 1715 |
| Number of Total Employees | Number | 56972 | 55268 |
| Percentage of Contractors | Percentage | 1 | 1 |
| Percentage of Employees Aged 30-50 | Percentage | 36 | 35 |
| Percentage of Employees Aged Above 50 | Percentage | 19 | 20 |
| Percentage of Employees Aged Below 30 | Percentage | 45 | 45 |
| Percentage of Employees in Hong Kong | Percentage | 19 | 21 |
| Percentage of Employees in Mainland China | Percentage | 9 | 8 |
| Percentage of Employees in Overseas | Percentage | 72 | 71 |
| Percentage of Female Employees | Percentage | 51 | 51 |
| Percentage of Full-time Employees | Percentage | 42 | 41 |
| Percentage of Male Employees | Percentage | 49 | 49 |
| Percentage of Part-time Employees | Percentage | 57 | 58 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | Percentage | 13 | 11 |
| Turnover Rate of Employees Aged Above 50 | Percentage | 9 | 7 |
| Turnover Rate of Employees Aged Below 30 | Percentage | 31 | 26 |
| Turnover Rate of Employees in Hong Kong | Percentage | 14 | 11 |
| Turnover Rate of Employees in Mainland China | Percentage | 7 | 5 |
| Turnover Rate of Employees in Overseas | Percentage | 22 | 19 |
| Turnover Rate of Female Employees | Percentage | 15 | 13 |
| Turnover Rate of Male Employees | Percentage | 16 | 13 |
Lost days due to work injury.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Lost Days Due to Work-related Injuries | Lost days | 9364 | 9527.8 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Percentage of Trained Female Employees | Percentage | 88 | 81 |
| Percentage of Trained Male Employees | Percentage | 88 | 84 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Average Training Hours (Female) | Hours | 16.43 | 17.8 |
| Average Training Hours (General Staff) | Hours | 17.87 | 18.89 |
| Average Training Hours (Male) | Hours | 17.9 | 18.9 |
| Average Training Hours (Senior Management) | Hours | 10.22 | 12.72 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Number of Products and Service Related Complaints | Number | 27743 | 18354 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Total Social Investment | million HKD | 8 |
| Total Volunteer Service Hours | hours | 30000 |