2024 Environmental, Social and Governance Report

Company: CTG DUTY-FREE (1880)
Year: 2024
Published: 2025-04-15
Status: Processed
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Extracted ESG KPIs

KPIs are organized by ESG aspects.

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2023 2024 Report Pages
Direct greenhouse gas emissions (Scope 1 emissions) tCO2e, tCO₂e 2056 2631 59, 63
Greenhouse gas emissions intensity tCO2e/m², tCO₂e/m² 0.04 0.04 59, 63
Indirect greenhouse gas emissions (Scope 2 emissions) tCO2e, tCO₂e 22576 25909 59, 63
Total greenhouse gas emissions tCO2e, tCO₂e 24952 28540 59, 63

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2024 Report Pages
Selenium drum waste generated by the company kg 5 57
Waste generated by the company tonne 11.3 57

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2024 Report Pages
Intensity of food loss and waste tons/person 0.039 61
Total amount of food discarded as waste tons 7300 61
Total weight of food loss and waste generated by the company tons 10189 61
Waste Toner kg, kg 113 63
use of wooden single-use cardboard boxes replaced with reusable plastic crates in Sanya complex percent 15 55

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Indicator Unit 2024 Report Pages
Total amount of food loss and waste used for alternative purposes tons 2889.88 61

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2023 2024 Report Pages
Comprehensive energy consumption tce 10026.57 11617 59, 62
Comprehensive energy intensity tce/m², tons of standard coal/m² 0.0177 0.0162 5, 59, 62
Diesel consumption Litre 145046 143182 59, 62
Electricity consumption MWh 747732 850128 59, 62
Expected annual solar-generated energy at Haikou International Duty-Free Shopping Complex (Plot 1 of 4) MWh 1270 58
Gasoline consumption Litre 203316 210526 59, 62
Natural gas consumption m³ 326352 562051 59, 62
Planned installed capacity of rooftop photovoltaic panels at Haikou International Duty-Free Shopping Complex (Plot 1 of 4) kW 653 58

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2023 2024 Report Pages
Water consumption m³ 391373.54 537987 59, 62
Water consumption intensity m³/m² 0.69 0.75 59, 62

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2024 Report Pages
Electricity use reduction from LED upgrades at Sanya International Duty-Free Shopping Complex (Block B) kWh/month 12684 58
Electricity use reduction from adjusted HVAC schedules and temperature settings at Sanya International Duty-Free Shopping Complex (Block A and Block B) kWh 787000 58
Number of air conditioning equipment replaced at CDFG Cambodia Limited for better fuel saving performance sets 11 58

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Indicator Unit 2023 2024 Report Pages
Procurement quantity of packaging materials by category - Metal Ton 0.09 56
Procurement quantity of packaging materials by category - Paper Ton 404.13 56, 62
Procurement quantity of packaging materials by category - Plastic Ton 101.01 56, 62
Procurement quantity of packaging materials that are non-reusable Ton 452.4 56
Procurement quantity of packaging materials that are recyclable/recyclable Ton 387.12 56
Procurement quantity of packaging materials that are reusable/reusable Ton 65.6 56
Procurement quantity of packaging materials that were non-recyclable Ton 99.51 62
Procurement quantity of packaging materials that were non-reusable Ton 45.4 62
Procurement quantity of packaging materials that were recyclable Ton 387.12 62
Procurement quantity of packaging materials that were reusable Ton 452.98 62
Total amount of packaging materials used by the company Ton 505.23 62
Total amount of packaging materials used by the company in unit operating income Ton/CNY10000 0.009 56, 62
Total stock of packaging materials used by the company Ton 505.23 56
number of shopping bags that meet environmental requirements provided in 2023 million 65.3 55

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2023 2024 Report Pages
Females in the Board of Directors and the Supervisory Committee % 37.5 36.36 45, 63
Females in the management % 34 36.36 45, 63
Females in the middle managerial roles % 35 37.25 45, 63
Females in the senior managerial roles % 20 25 45, 63
Number of employees by region - East China Person 2225 64
Number of employees by region - Hong Kong SAR, Macau SAR and Taiwan region Person 727 64
Number of employees by region - North China Person 2184 64
Number of employees by region - Northeast China Person 238 64
Number of employees by region - Northwest China Person 40 64
Number of employees by region - Overseas Person 539 64
Number of employees by region - South and central China Person 9767 64
Number of employees by region - Southwest China Person 307 64
Number of new employees by age group - 22-29 Person 1055 64
Number of new employees by age group - 30-39 Person 558 64
Number of new employees by age group - 30-50 Person 1141 46
Number of new employees by age group - 40-49 Person 131 64
Number of new employees by age group - 40-50 Person 360 46
Number of new employees by age group - 50-60 Person 20 64
Number of new employees by age group - Below 22 Person 141 64
Number of new employees by age group - Below 30 Person 425 46
Number of new employees by age group - Over 50 Person 8 46
Number of new employees by employee category - General employees Person 1890 46, 64
Number of new employees by employee category - Middle managerial roles Person 4 46, 64
Number of new employees by employee category - Senior managerial roles Person 6 46
Number of new employees by ethnicity - China's Hong Kong SAR, Macau SAR, Taiwan region and overseas Person 141 64
Number of new employees by ethnicity - China’s Hong Kong SAR, Macau SAR, Taiwan region and overseas Person 52 46
Number of new employees by ethnicity - Chinese ethnic minorities Person 194 46, 64
Number of new employees by ethnicity - Han Person 1841 46
Number of new employees by ethnicity - Han ethnic group Person 1570 64
Number of new employees by gender - Female Person 1180 46, 64
Number of new employees by gender - Male Person 778 46, 64
Number of new employees by nationality - Chinese nationality Person 1764 46, 64
Number of new employees by nationality - Foreign nationality Person 93 46, 64
Share of women in management positions in revenue-generating functions (e.g. sales) as % of all such managers % 36 45, 63
The number of employees by age group (22-29) Person 8046 6871 45, 63
The number of employees by age group (30-39) Person 6234 6670 45, 63
The number of employees by age group (40-49) Person 1649 1799 45, 63
The number of employees by age group (50-60) Person 431 425 45, 63
The number of employees by age group (Below 22) Person 423 254 45, 63
The number of employees by age group (Over 60) Person 7 8 45, 63
The number of employees by employee category (General employees) Person 16562 15917 45, 63
The number of employees by employee category (Middle managerial roles) Person 217 102 45, 63
The number of employees by employee category (Senior managerial roles) Person 10 8 45, 63
The number of employees by gender (Female) Person 9285 9252 45, 63
The number of employees by gender (Male) Person 7504 6775 45, 63
The number of employees by region (East China) Person 2163 2225 45
The number of employees by region (Hong Kong, Macau and Taiwan region) Person 415 539 45
The number of employees by region (North China) Person 1978 2184 45
The number of employees by region (Northeast China) Person 694 694 45
The number of employees by region (Northwest China) Person 84 89 45
The number of employees by region (Overseas) Person 727 727 45
The number of employees by region (South and central China) Person 10683 9677 45
The number of employees by region (Southwest China) Person 245 238 45
The number of ethnic minority employees Person 1169 1468 45, 63
The number of foreign employees Person 448 504 45, 63
The number of physically challenged employees Person 134 128 45, 63
The percentage of ethnic minority employees % 6.96 9.16 45, 63
The percentage of ethnic minority employees in the management % 10 4.55 45, 63
The percentage of foreign employees % 2.67 3.14 45, 63
The percentage of foreign employees in the management % / 0.91 45, 63
Total amount of employee benefits CNY million 246 46
Total employees employees 16027 5
Total number of employees Person 16789 16027 45, 63
Total number of new employees Person 2949 1905 45, 63

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2023 2024 Report Pages
Employee turnover rate - Female % 14.53 46
Employee turnover rate - Male % 17.53 46
Employee turnover rate by age group - 22-29 % 19.23 64
Employee turnover rate by age group - 30-39 % 11.73 64
Employee turnover rate by age group - 30-50 % 9.09 46
Employee turnover rate by age group - 40-49 % 6.58 64
Employee turnover rate by age group - 50-60 % 12.53 64
Employee turnover rate by age group - Below 22 % 48.58 64
Employee turnover rate by age group - Over 50 % 6.02 46
Employee turnover rate by age group - Over 60 % 52.94 64
Employee turnover rate by age group - Under 30 % 25 46
Employee turnover rate by category - General employees % 16.11 46, 64
Employee turnover rate by category - Middle managerial roles % 5.88 46, 64
Employee turnover rate by category - Senior managerial roles % 25 46, 64
Employee turnover rate by ethnicity - China’s Hong Kong SAR, Macau SAR, Taiwan region and overseas % 30.54 46
Employee turnover rate by ethnicity - Chinese ethnic minorities % 18.14 46
Employee turnover rate by ethnicity - Han % 15.84 46
Employee turnover rate by gender - Female % 14.33 64
Employee turnover rate by gender - Male % 17.53 64
Employee turnover rate by geographical region - China's Hong Kong SAR, Macau SAR and Taiwan region % 30.54 64
Employee turnover rate by geographical region - Chinese Mainland % 18.14 64
Employee turnover rate by geographical region - Overseas % 16.14 64
Employee turnover rate by nationality - Chinese nationality % 15.61 46
Employee turnover rate by nationality - Foreign nationality % 16.14 46
Employee voluntary turnover rate % 9.63 46
Internal hire rate % 15 45.35 45, 63
Total employee turnover rate % 15.71 46

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2024 Report Pages
Coverage of work-related injury insurance % 100 64
Occupational health and safety management system ISO45001 audit passed passed 50
Occupational health publicity activities coverage rate % 100 50
Occupational health publicity activities participation rate % 100 50
Occupational health publicity activities satisfaction rate % 100 50
Operational safety and responsibility (for leaders) coverage 100% 22
Operational safety inspections for all places 100% 22
Operational safety training for all staff 100% 22
Responsibility pledges signed regarding operational safety targets pledges 129 22
Safety training participants 10000 People 3.23 64
Safety trainings Session 770 64
Spent on operational safety million CNY 2.17 22
Total amount of work-related injury insurance expenses CNY10000 53.91 64
Total expenses in operations safety CNY10000 2.177 64

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2024 Report Pages
Employee productivity CNY/Person 376911 63
Number of champions in rural revitalisation and wealth creation trained Person 84 65
Number of professional certifications obtained by employees in engineering, accounting, auditing and other professionals increase from previous year 17% 48
Number of technicians trained Person 562 65
Percentage of employees trained % 100% 48, 65
Percentage of employees trained by category (General employees) 100% 48
Percentage of employees trained by category (Middle management) 100% 48
Percentage of employees trained by category (Senior management) 100% 48
Percentage of employees trained by category - General employee % 100 65
Percentage of employees trained by category - Middle management % 100 65
Percentage of employees trained by category - Senior management % 100 65
Percentage of employees trained by gender (Female) 100% 48
Percentage of employees trained by gender (Male) 100% 48
Percentage of employees trained by gender - Female % 100 65
Percentage of employees trained by gender - Male % 100 65
Total number of employees participated in training training hours/employee 0.03 22
Total number of employees trained person 633700 48

The average training hours completed per employee by gender and employee category.

Indicator Unit 2023 2024 Report Pages
Average cost of employee training and development per person CNY/Person 595.55 48
Average cost of employee training and development per person (excluding management) CNY/Person 449.28 48
Average cost of training and development per full-time employee CNY/Person 595.55 65
Average training hours completed per employee Hour, hour 32.8 40.03 48, 65
Average training hours completed per employee (Female) hour 30.13 36.58 48
Average training hours completed per employee (General employees) hour 32.7 34.9 48
Average training hours completed per employee (Male) hour 24.4 26.79 48
Average training hours completed per employee (Middle management) hour 56.2 55.02 48
Average training hours completed per employee (Senior management) hour 152.1 142.45 48
Average training hours completed per employee (by category: general employees) hour 10.7 14.27 48
Average training hours completed per employee (by category: middle management) hour 10.7 13.29 48
Average training hours completed per employee (by category: senior management) hour 40.2 41.76 48
Average training hours completed per employee by category - General employee Hour 34.9 65
Average training hours completed per employee by category - Middle management Hour 75.05 65
Average training hours completed per employee by category - Senior management Hour 142.45 65
Average training hours completed per employee by gender - Female Hour 36.98 65
Average training hours completed per employee by gender - Male Hour 26.79 65
Average training hours completed per employee by region - Chinese Mainland Hour 41.76 65
Average training hours completed per employee by region - Hong Kong SAR, Macau SAR and Taiwan region Hour 13.29 65
Average training hours completed per employee by region - Overseas Hour 14.27 65
Average training hours per employee hours/employee 67.05 22
Number of grassroots cadres trained Person 497 65
Pass rate for internal cultivation and certification talent assessment 86% 48
Total expenditure of employee training and development CNY10000 954.48 65
Total expenditure on employee training and development CNY 95400000 48
Total training hours 10000 hours, hours 63.37 5, 65
Total training hours invested in employee training hours 65370 22

Number of suppliers by geographical region.

Indicator Unit 2024 Report Pages
Classification of non-brand suppliers - Total number of Level 1 suppliers Number 219 65
Classification of non-brand suppliers - Total number of Level I suppliers 2119 35
Number of brand partners by geographical region - Chinese Mainland Number 491 35, 65
Number of brand partners by geographical region - Hong Kong SAR, Macau SAR and Taiwan region Number 62 35, 65
Number of brand partners by geographical region - Overseas Number 289 35, 65
Number of non-brand suppliers by geographical region - Chinese Mainland Number 2392 35, 65
Number of non-brand suppliers by geographical region - Hong Kong SAR, Macau SAR and Taiwan region 197 35
Number of non-brand suppliers by geographical region - Overseas Number 750 35, 65
Total number of brand partners Number 621 35, 65
Total number of non-brand suppliers Number 3392 35, 65

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2024 Report Pages
Average hours used to handle each complaint Hour 141.81 65
Complaints handled as a proportion of total complaints received during the year % 99.72 65
SKUs of goods sold SKUs 363000 5
Total complaints received Number 76546 65

Description of practices relating to observing and protecting intellectual property rights.

Indicator Unit 2024 Report Pages
Number of IPRs, such as trademarks and copyrights Item 72 28
Number of IPRs, such as trademarks and copyrights at the end of 2024 Item 72 65
Number of IPRs, such as trademarks and copyrights during 2024 Item 42 65
Number of effective patents per CNY100 million of revenue Item/CNY100 million 0.004 65
Number of effective patents per CNY100 million revenue Item/CNY 100 million 0.004 28
Number of software copyrights per CNY100 million revenue Item/CNY 100 million 0.127 28
Number of software programs per CNY100 million of revenue Item/CNY100 million 0.127 65
Number of valid patents Item 2 28, 65
Well-known brands in duty-free shops brands 1524 5

Description of anti-corruption training provided to directors and staff.

Indicator Unit 2024 Report Pages
Conducted anti-corruption integrity training for employees 100% 22
Conducted anti-corruption integrity training for independent directors, external supervisors, and audit committee members 100% 22
Conducted anti-corruption integrity training for managers and directors 100% 22
Coverage rate in annual anti-corruption training 100% 22
Number of anti-commercial bribery and anti-corruption training sessions for all employees 7 28

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2024 Report Pages
Number of various assistance projects implemented Number 15 65
Spent on assistance projects and relief funds million CNY 6.42 22
Spent on rural revitalization, education, public welfare, and other public welfare undertakings million CNY 73.12 22
Total amount of assist in introducing assistance funds CNY10000 642 65
Total expenditure on rural revitalization - Free assistance funds CNY10000 1372 65
Total expenditure on rural revitalization - Paid assistance funds CNY10000 27.9 65

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2023 2024
Direct GHG Emissions (Scope 1) tCO₂e 2056 2631
Indirect Energy Emissions (Scope 2) tCO₂e 22576 25909
Total GHG Emissions tCO₂e 24952 28540
Total GHG Emissions Intensity (By Area) tCO₂e/m² 0.04 0.04

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2024
Total Hazardous Waste kg 5

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2024
Non-Hazardous Waste (Domestic Waste) tons 10189
Non-Hazardous Waste (Kitchen Waste) tons 7300
Total Non-Hazardous Waste Intensity (By Employee) tons/person 0.039

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2023 2024
Comprehensive Energy Consumption Intensity (By Area) tce/m² 0.0177 0.0162
Diesel Fuel Consumption Litre 145046 143182
Gasoline Consumption Litre 203316 210526
Natural Gas Consumption m³ 326352 562061
Purchased Electricity MWh 747732 850128
Solar Energy MWh 1270
Total Energy Consumption tce 10026.57 11617

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2023 2024
Recycled Water Usage cubic metres
Water Consumption m³ 391373.54 537987
Water Consumption Intensity (By Revenue) m³/m² 0.69 0.75

Description of energy use efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2024
Electricity Usage Reduction Compared to Last Year kWh 152208

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Standard Indicator Unit 2024
Packaging Material Consumption (Metal) Ton 0.09
Packaging Material Consumption (Paper) Ton 808.26
Packaging Material Consumption (Plastic) Ton 202.12
Packaging Material Intensity (By Revenue) Ton/CNY10000 0.009
Packaging Materials Consumed Ton 505.23

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2023 2024
Number of Employees Aged 30-50 Person 7883 8469
Number of Employees Aged Above 50 Person 438 433
Number of Employees Aged Below 30 Person 8469 7125
Number of Employees in East China Person 2163 2225
Number of Employees in Hong Kong Person 415 539
Number of Employees in Hong Kong and Mainland China Person 16477 16027
Number of Employees in Middle Management Employees Person 217
Number of Employees in North China Person 1978 2184
Number of Employees in Northeast China Person 694 238
Number of Employees in Northwest China Person 84 40
Number of Employees in Overseas Person 727 539
Number of Employees in South China Person 10683 9767
Number of Employees in Southwest China Person 245 307
Number of Female Employees Person 9285 9252
Number of General Employees Person 16562 15917
Number of Male Employees Person 7504 9252
Number of Middle Management Employees Person 102
Number of New Employees Person 2949 1905
Number of New Employees (Female) Person 9285 1156
Number of New Employees (Male) Person 7504 778
Number of Senior Management Employees Person 10 8
Number of Total Employees Person 16789 16027
Percentage of Female Employees % 57.7 57.7

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2024
Turnover Rate of Employees Aged 30-50 % 9.09
Turnover Rate of Employees Aged Above 50 % 6.02
Turnover Rate of Employees Aged Below 30 % 25
Turnover Rate of Employees in Hong Kong % 30.54
Turnover Rate of Employees in Mainland China % 18.14
Turnover Rate of Employees in Overseas % 16.14
Turnover Rate of Female Employees % 14.53
Turnover Rate of General Employees % 16.11
Turnover Rate of Male Employees % 17.53
Turnover Rate of Middle Management Employees % 5.88
Turnover Rate of Senior Management Employees % 6.25
Turnover Rate of Total Employees % 15.71

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Standard Indicator Unit 2024
Investment in Work Safety CNY 2177000
Number of People Receiving Training on Work Safety people 32300
Number of Safety knowledge lectures lectures 770

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2024
Percentage of Employees Trained % 100
Percentage of Trained Female Employees % 100
Percentage of Trained General Employees % 100
Percentage of Trained Male Employees % 100
Percentage of Trained Middle Management % 100
Percentage of Trained Senior Management % 100

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2023 2024
Average Training Hours (Female) Hour 30.13 36.58
Average Training Hours (General Employees) Hour 32.7 34.9
Average Training Hours (General Staff) hour 10.7 14.27
Average Training Hours (Hong Kong Employees) Hour 13.29
Average Training Hours (Mainland China Employees) Hour 41.76
Average Training Hours (Male) hour 24.4 26.79
Average Training Hours (Middle Management) hour 56.2 55.02
Average Training Hours (Senior Management) hour 152.1 142.45
Average Training Hours per Employee hours/employee 32.8 67.05
Total Training Hours hours 633700 65370

Number of suppliers by geographical region.

Standard Indicator Unit 2024
Number of Suppliers in Mainland China Number 3326
Number of Suppliers in Overseas Number 66
Number of Total Suppliers Number 3392

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2024
Complaints Handling Rate % 99.72
Total Number of Customer Complaints Number 76546

Description of practices relating to observing and protecting intellectual property rights.

Standard Indicator Unit 2024
Number of Intellectual Property Rights Obtained by the Company Item 72
Number of Patents Held Item 2

Description of anti-corruption training provided to directors and staff.

Standard Indicator Unit 2024
Anti-corruption Training Coverage among Directors and Management % 100
Coverage Rate of Ethical Standards and Anti-Corruption Training % 100
Coverage of Anti-corruption Training for Employees % 100
Number of Anti-corruption Training Session 7

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2024
Donations to Disaster Relief Contributions to Public Welfare million CNY 6.42
Investment in Targeted Poverty Alleviation million CNY 13.72
Total Social Investment million CNY 73.12