2024 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Greenhouse gas emissions per capita (year-on-year change) | % | -22.2 | 12 | ||
| Indirect GHG emissions (Scope 2) | ton CO2e | 67.758 | 60.102 | 47.061 | 52 |
| Indirect GHG emissions (Scope 3) | ton CO2e | / | 768.176 | 706.722 | 52 |
| Per capita GHG emissions | ton CO2e/person | 0.063 | 10 | ||
| Per capita GHG emissions (Scope 1& Scope 2) | ton CO2e/person | 0.112 | 0.081 | 0.063 | 52 |
| Year-on-year reduction in per capita GHG emissions | 22.2% | 10 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Hazardous waste generation per capita | Kg/person | 0.067 | 0.051 | 0.041 | 52 |
| Per capita hazardous waste generation | kg/person | 0.041 | 10 | ||
| Percentage of waste treated in a harmless way | % | 100% | 12 | ||
| Production volume of hazardous waste per capita (year-on-year change) | % | -19.6 | 12 | ||
| Total Amount of Hazardous Waste | Tonnes | 0.041 | 0.038 | 0.031 | 52 |
| Waste batteries | Tonnes | 0.018 | 0.019 | 0.017 | 52 |
| Waste lamps | Tonnes | 0.007 | 0.005 | 0.006 | 52 |
| Year-on-year decrease in per capita hazardous waste generation | 19.6% | 10 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Household waste | Tonnes | 19404 | 15177 | 13560 | 53 |
| Household waste recycled | Tonnes | 6748 | 7651 | 7450 | 53 |
| Non-hazardous waste generation per capita | Kg/person | 32.35 | 20.66 | 18.36 | 53 |
| Non-hazardous waste recycled | Tonnes | 6894 | 7792 | 7590 | 53 |
| Total non-hazardous waste | Tonnes | 19573 | 15331 | 13712 | 53 |
| Waste ink cartridges | Tonnes | 0.016 | 0.014 | 0.008 | 52 |
| Wastepaper | Tonnes | 0.169 | 0.154 | 0.152 | 53 |
| Wastepaper recycled | Tonnes | 0.146 | 0.141 | 0.14 | 53 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Avoided carbon emissions from offline transportation | ton CO2e | 6300 | 12 |
| Avoided carbon emissions from offline transportation through online medical academic promotion | ton CO2e | 6300 | 20 |
| Greenhouse gas emissions per capita decrease | % year-on-year | -22.2 | 20 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Per capita consumption of purchased electricity | MWh/person | 0.214 | 0.164 | 0.149 | 53 |
| Purchased electricity consumption | MWh | 129480 | 121500 | 111300 | 53 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Per capita water consumption | tonnes/person | 1.741 | 10 | ||
| Total water consumption | Tonne | 1823000 | 1625000 | 1300500 | 53 |
| Water consumption per capita | Tonnes/person | 3.013 | 2.19 | 1.741 | 53 |
| Water consumption per capita (year-on-year change) | % | -20.5 | 12 | ||
| Water consumption per capita decrease | % year-on-year | -20.5 | 20 | ||
| Year-on-year decrease in per capita water consumption | 20.5% | 10 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Purchased electricity consumption per capita decrease | % year-on-year | -9.1 | 20 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Employees aged 31–50 | Person | 258 | 317 | 317 | 54 |
| Employees aged over 50 | Person | 6 | 7 | 7 | 54 |
| Employees aged under 31 | Person | 341 | 418 | 423 | 54 |
| Female employees | Person | 380 | 492 | 505 | 54 |
| Full-time employees | Person | 605 | 742 | 747 | 54 |
| Han nationality | Person | / | 700 | 698 | 54 |
| Labour contract signing rate | % | 100 | 100 | 100 | 54 |
| Male employees | Person | 225 | 250 | 242 | 54 |
| Minority nationality | Person | / | 42 | 49 | 54 |
| Number of Board Members | 9 | 56 | |||
| Number of directors aged 30–60 | 7 | 56 | |||
| Number of directors aged 60 or over | 2 | 56 | |||
| Number of employees at basic-level | Person | 547 | 652 | 655 | 54 |
| Number of employees at high-level | Person | 16 | 38 | 39 | 54 |
| Number of employees at mid-level | Person | 42 | 52 | 53 | 54 |
| Number of employees from Hong Kong, Macau, Taiwan and overseas | Person | 1 | 1 | 1 | 54 |
| Number of employees in Mainland China | Person | 604 | 741 | 746 | 54 |
| Number of female directors | 3 | 56 | |||
| Number of independent non-executive directors | 3 | 56 | |||
| Number of male directors | 6 | 56 | |||
| Number of non-executive directors | 5 | 56 | |||
| Social Insurance Coverage | % | 100 | 100 | 100 | 54 |
| Total number of employees | Person | 605 | 742 | 747 | 54 |
| Total number of staff | 747 | 10 | |||
| Year-on-year increase in audited revenue | 35.5% | 10 | |||
| Year-on-year increase in total number of staff | 0.7% | 10 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Employees turnover rate in Mainland China | % | 33 | 28 | 23 | 54 |
| Female employees turnover rate | % | 33 | 29 | 25 | 54 |
| Male employees turnover rate | % | 34 | 26 | 21 | 54 |
| Total employees turnover rate | % | 33 | 28 | 23 | 54 |
| Turnover rate of employees aged 31–50 | % | 34 | 26 | 21 | 54 |
| Turnover rate of employees aged over 50 | % | 16.7 | 54 | ||
| Turnover rate of employees aged under 31 | % | 33 | 30 | 27 | 54 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Health examination and health record coverage | % | 100 | 100 | 100 | 55 |
| Total person-times of training on occupational safety and health | Person times | 605 | 742 | 747 | 54 |
| Total training hours of number of training on occupational safety and health | Hour | 1515 | 1903 | 2054 | 54 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of female employees trained | Person | 380 | 492 | 505 | 54 |
| Number of male employees trained | Person | 225 | 250 | 242 | 54 |
| Number of trained employees at basic-level | Person | 547 | 652 | 655 | 54 |
| Number of trained employees at high-level | Person | 16 | 39 | 39 | 54 |
| Number of trained employees at mid-level | Person | 42 | 52 | 53 | 54 |
| Percentage of trained employees | % | 100 | 100 | 100 | 54 |
| Percentage of trained employees at basic-level | % | 90.4 | 87.9 | 87.7 | 54 |
| Percentage of trained employees at high-level | % | 2.6 | 5.1 | 5.2 | 54 |
| Percentage of trained employees at mid-level | % | 6.9 | 7 | 7.1 | 54 |
| Percentage of trained female employees | % | 62.8 | 66.3 | 67.6 | 54 |
| Percentage of trained male employees | % | 37.2 | 33.7 | 32.4 | 54 |
| Total number of trained employees | Person | 605 | 742 | 747 | 54 |
| Training rate for business ethics and anti-corruption | 100% | 10 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Average training expenses per employee | RMB | 165 | 175 | 201 | 54 |
| Average training hours for female employees | Hour | 9.55 | 11.92 | 13.35 | 54 |
| Average training hours for male employees | Hour | 9.46 | 11.54 | 13.44 | 54 |
| Average training hours per employee | hours | 13.38 | 10 | ||
| Employees at basic-level training hours | Hour | 5172 | 7492 | 8652 | 54 |
| Employees at high-level training hours | Hour | 180 | 546 | 595 | 54 |
| Employees at mid-level training hours | Hour | 405 | 713 | 748 | 54 |
| Length of training for all employees | Hour | 5757 | 8751 | 9995 | 54 |
| Length of training per person at basic-level | Hour | 9.46 | 11.49 | 13.21 | 54 |
| Length of training per person at high-level | Hour | 11.25 | 14.37 | 15.26 | 54 |
| Length of training per person at mid-level | Hour | 9.64 | 13.71 | 14.11 | 54 |
| Total training expenses | million | 0.1 | 0.13 | 0.15 | 54 |
| Total training hours for female employees | Hour | 3629 | 5865 | 6742 | 54 |
| Total training hours for male employees | Hour | 2128 | 2886 | 3253 | 54 |
| Year-on-year increase in average training hours per employee | 13.4% | 10 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of suppliers from Hong Kong, Macau, Taiwan and overseas | 18 | 21 | 21 | 55 | |
| Number of suppliers in Beijing (Rank1) | 211 | 244 | 248 | 55 | |
| Number of suppliers in Guangzhou (Rank3) | 14 | 17 | 17 | 55 | |
| Number of suppliers in Mainland China | 438 | 464 | 475 | 55 | |
| Number of suppliers in Shanghai (Rank2) | 47 | 58 | 59 | 55 | |
| Total number of suppliers | 456 | 485 | 496 | 55 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Percentage of suppliers inspected on-site | % | 87 | 12 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Percentage of suppliers evaluated | % | 100% | 12 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Average length of time to receive user complaints | RMB | 20 | 18 | 20 | 55 |
| Completion rate of complaint handling | Minute | 100 | 100 | 100 | 55 |
| Customer Satisfaction | Case | 100 | 100 | 100 | 55 |
| Customer satisfaction rate | % | 100% | 12 | ||
| Number of customer complaints about the services provided | % | 2 | 3 | 2 | 55 |
| Percentage of complaints handled and resolved | % | 100% | 12 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Year-on-year increase in net profit | 29.8% | 10 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Audited revenue | million RMB | 558.5 | 10 |
| Follow-up rate of reported anti-corruption incidents | % | 100% | 12 |
| Follow-up rate of reported incidents | 100% | 10 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Compliance and anti-corruption training rate for employees | % | 100% | 12 | ||
| Number of Executive Directors | 4 | 56 | |||
| Proportion of employees who have received anti-corruption training | % | 100 | 100 | 100 | 56 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Public Donation Amount | million | 0.1 | 0.12 | 0.17 | 55 |
| Total hours of employee volunteering | Hour | 379 | 416 | 437 | 55 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Indirect Energy Emissions (Scope 2) | ton CO2e | 67.758 | 60.102 | 47.061 |
| Total GHG Emissions | ton CO2e | 67.758 | 828.278 | 753.783 |
| Total GHG Emissions Intensity (By Employee) | ton CO2e/person | 0.112 | 0.081 | 0.063 |
| Total Other Indirect Energy Emissions (Scope 3) | ton CO2e | 768.176 | 706.722 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Hazardous Electronic Waste | Tonnes | 0.007 | 0.005 | 0.006 |
| Hazardous Waste (Used Batteries) | Tonnes | 0.018 | 0.019 | 0.017 |
| Total Hazardous Waste | Tonnes | 0.041 | 0.038 | 0.031 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | Tonnes | 19404 | 15177 | 13560 |
| Non-Hazardous Waste Recycled | Tonnes | 6894 | 7792 | 7590 |
| Paper Waste | Tonnes | 0.169 | 0.154 | 0.152 |
| Recycling Rate of Non-Hazardous Waste | Percent | 35.21 | 50.83 | 55.37 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| GHG Emissions Reduction Percentage Compared to Last Year | % year-on-year | -22.2 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Purchased Electricity | MWh | 129480 | 121500 | 111300 |
| Purchased Electricity Intensity (By Employee) | MWh/person | 0.214 | 0.164 | 0.149 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Water Consumption | Tonne | 1823000 | 1625000 | 1300500 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Electricity Usage Reduction Percentage Compared to Last Year | % | -9.1 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | Person | 258 | 317 | 317 |
| Number of Employees Aged Above 50 | Person | 6 | 7 | 7 |
| Number of Employees Aged Below 30 | Person | 341 | 418 | 423 |
| Number of Employees in Mainland China | Person | 604 | 741 | 746 |
| Number of Female Employees | Person | 380 | 492 | 505 |
| Number of Full-time Employees | Person | 605 | 742 | 747 |
| Number of Male Employees | Person | 225 | 250 | 242 |
| Number of Total Employees | Person | 605 | 742 | 747 |
| Percentage of Employees Aged 30-50 | % | 42.64 | 42.74 | 42.44 |
| Percentage of Employees Aged Above 50 | % | 0.99 | 0.94 | 0.94 |
| Percentage of Employees Aged Below 30 | % | 56.36 | 56.35 | 56.64 |
| Percentage of Employees in Mainland China | % | 99.83 | 99.87 | 99.87 |
| Percentage of Female Employees | % | 62.81 | 66.3 | 67.59 |
| Percentage of Full-time Employees | % | 100 | 100 | 100 |
| Percentage of Male Employees | % | 37.19 | 33.7 | 32.41 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 34 | 26 | 21 |
| Turnover Rate of Employees Aged Above 50 | % | 16.7 | ||
| Turnover Rate of Employees Aged Below 30 | % | 33 | 30 | 27 |
| Turnover Rate of Employees in Mainland China | % | 33 | 28 | 23 |
| Turnover Rate of Female Employees | % | 33 | 29 | 25 |
| Turnover Rate of Male Employees | % | 34 | 26 | 21 |
| Turnover Rate of Total Employees | % | 33 | 28 | 23 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Health Check Coverage for Employees | % | 100 | 100 | 100 |
| Total Hours of Safety Training for Employees | Hour | 1515 | 1903 | 2054 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | 100 | 100 | 100 |
| Percentage of Trained Female Employees | % | 62.8 | 66.3 | 67.6 |
| Percentage of Trained General Employees | % | 90.4 | 87.9 | 87.7 |
| Percentage of Trained Male Employees | % | 37.2 | 33.7 | 32.4 |
| Percentage of Trained Middle Management | % | 6.9 | 7 | 7.1 |
| Percentage of Trained Senior Management | % | 2.6 | 5.1 | 5.2 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Average Training Hours (Female) | Hour | 9.55 | 11.92 | 13.35 |
| Average Training Hours (General Staff) | Hour | 9.46 | 11.49 | 13.21 |
| Average Training Hours (Male) | Hour | 9.46 | 11.54 | 13.44 |
| Average Training Hours (Middle Management) | Hour | 9.64 | 13.71 | 14.11 |
| Average Training Hours (Senior Management) | Hour | 11.25 | 14.37 | 15.26 |
| Average Training Hours per Employee | Hour | 13.38 | ||
| Total Training Hours | Hour | 5757 | 8751 | 9995 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Suppliers in Mainland China | 438 | 464 | 475 | |
| Number of Total Suppliers | 456 | 485 | 496 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit |
|---|---|
| Percentage of Recalled Products for Safety and Health Reasons |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Complaints Handling Rate | % | 100 | ||
| Number of Products and Service Related Complaints | % | 2 | 3 | 2 |
| Satisfaction Rate of Customer Complaint Handling | % | 100 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Coverage Rate of Ethical Standards and Anti-Corruption Training | % | 100 | 100 | 100 |
| Coverage of Anti-corruption Training for Employees | % | 100 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Total Public Welfare Donations | million | 0.1 | 0.12 | 0.17 |
| Total Volunteer Service Hours | Hour | 379 | 416 | 437 |