2024 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Direct greenhouse gas emission (Scope 1) | tonnes | 53.75 | 37 | |
| Direct greenhouse gas emission (Scope 1) - Hohhot office | Tonnes | 51.31 | 53.75 | 12 |
| Greenhouse gas emission density (per square meter) | tonnes / m² | 0.229 | 37 | |
| Greenhouse gas emission intensity (Scope 1 and Scope 2) | metric tons CO2e/person | 0.19 | 11 | |
| Greenhouse gas emission per capita - Hohhot office | Tonnes/m² | 0.19 | 0.229 | 12 |
| Indirect greenhouse gas emission (Scope 2) | tonnes | 3156.62 | 37 | |
| Indirect greenhouse gas emission (Scope 2) - Hohhot office | Tonnes | 2600.75 | 3156.62 | 12 |
| Total greenhouse gas emission (Scope 1 and 2) | tonnes | 3210.37 | 37 | |
| Total greenhouse gas emission - Hohhot office | Tonnes | 2652.06 | 3210.37 | 12 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Hazardous waste generation (ink cartridge and toner box) | piece | 110 | 37 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Decrease in intensity of non-hazardous waste generation - Hohhot office | % | -6.9 | 12 | |
| Intensity of non-hazardous waste generation - Hohhot office | kg per employee | 7.39 | 6.91 | 12 |
| Non-hazardous waste generation intensity | kg/person | 7.39 | 11 | |
| Per capita total non-hazardous waste generation | kg/capita | 6.91 | 37 | |
| Total amount of non-hazardous waste generated - Hohhot office | kg | 2420 | 12 | |
| Total non-hazardous waste generation | kg | 2420 | 37 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Diesel consumption | litre | 100 | 37 | |
| Energy consumption intensity | kWh/square meter | 304 | 11 | |
| Energy consumption intensity increase of the Group compared to 2023 | % | 8.11 | 13 | |
| Gasoline consumption | litre | 5952 | 37 | |
| Natural gas consumption | m³ | 15772 | 37 | |
| Purchased electricity consumption | kWh | 4608880 | 37 | |
| Purchased power consumption density (per square meter) | kWh / m³ | 329.21 | 37 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Total water consumption | m³ | 9114 | 37 | |
| Water consumption intensity | cubic meters per square meter | 0.49 | 11 | |
| Water density (per square meter) | m³ / m² | 0.65 | 37 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of employees (by age group): Aged 30 or below | number of people | 274 | 38 |
| Number of employees (by age group): Aged 41 or above | number of people | 822 | 38 |
| Number of employees (by age group): Aged between 31 and 40 | number of people | 974 | 38 |
| Number of employees (by employee category): Full time junior staff | number of people | 1808 | 38 |
| Number of employees (by employee category): Full time middle management | number of people | 248 | 38 |
| Number of employees (by employee category): Full time senior management | number of people | 14 | 38 |
| Number of employees (by gender): Female | number of people | 1088 | 38 |
| Number of employees (by gender): Male | number of people | 982 | 38 |
| Number of employees (by geographical region): Beijing | number of people | 347 | 38 |
| Number of employees (by geographical region): Fujian | number of people | 9 | 38 |
| Number of employees (by geographical region): Guangdong | number of people | 116 | 38 |
| Number of employees (by geographical region): Guangxi | number of people | 7 | 38 |
| Number of employees (by geographical region): Henan | number of people | 5 | 38 |
| Number of employees (by geographical region): Hubei | number of people | 5 | 38 |
| Number of employees (by geographical region): Inner Mongolia | number of people | 847 | 38 |
| Number of employees (by geographical region): Jiangsu | number of people | 27 | 38 |
| Number of employees (by geographical region): Jilin | number of people | 243 | 38 |
| Number of employees (by geographical region): Liaoning | number of people | 37 | 38 |
| Number of employees (by geographical region): Shaanxi | number of people | 7 | 38 |
| Number of employees (by geographical region): Shandong | number of people | 35 | 38 |
| Number of employees (by geographical region): Shanghai | number of people | 255 | 38 |
| Number of employees (by geographical region): Sichuan | number of people | 12 | 38 |
| Number of employees (by geographical region): Tianjin | number of people | 12 | 38 |
| Number of employees (by geographical region): Zhejiang | number of people | 78 | 38 |
| Total number of employees | number of people | 2070 | 38 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Customer concerns resolved via online service platform | cases | 36414 | 34 |
| Customer service answering rate | percent | 82.74 | 34 |
| Customer service calls directed to customer service team from 956088 hotline | calls | 159272 | 34 |
| Number of complaints received through the 12386 transfer system | cases | 127 | 33 |
| Number of complaints received through the 955088 system | cases | 88 | 33 |
| Number of complaints still being handled through the 12386 transfer system | cases | 4 | 33 |
| Number of complaints still being handled through the 955088 system | cases | 2 | 33 |
| Number of complaints supervised by 12386 supervision hotline | cases | 2 | 33 |
| Regular follow-ups for existing customers | follow-ups | 383701 | 34 |
| Spot-check follow-ups for key and specialized customers | follow-ups | 2267 | 34 |
| Success rate for follow-ups for confirmation of brokerage relationship change | percent | 90.51 | 34 |
| Success rate for investment advisor contract client follow-ups | percent | 50.61 | 34 |
| Success rate for new account opening follow-ups | percent | 81.58 | 34 |
| Success rate for private equity client follow-ups | percent | 100 | 34 |
| Success rate for regular follow-ups for existing customers | percent | 20.23 | 34 |
| Success rate for spot-check follow-ups for key and specialized customers | percent | 47.55 | 34 |
| Success rate for suitability license client follow-ups | percent | 52.92 | 34 |
| Total number of complaint cases received by the branch structure management department call center | cases | 217 | 33 |
| Total telephone follow-up tasks completed by calling center | tasks | 557586 | 34 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Follow-ups for confirmation of brokerage relationship change | follow-ups | 137 | 34 |
| Follow-ups for investment advisor contract clients | follow-ups | 739 | 34 |
| Follow-ups for new account openings | follow-ups | 160521 | 34 |
| Follow-ups for private equity clients | follow-ups | 283 | 34 |
| Follow-ups for suitability license clients | follow-ups | 9988 | 34 |
| Messages managed through customer service system | messages | 4109 | 34 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes | 51.31 | 53.75 |
| Indirect Energy Emissions (Scope 2) | tonnes | 2600.75 | 3156.62 |
| Total GHG Emissions | tonnes | 2652.06 | 3210.37 |
| Total GHG Emissions Intensity (By Area) | tonnes/m² | 0.19 | 0.229 |
| Total GHG Emissions Intensity (By Employee) | metric tons CO2e/person | 0.19 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Total Hazardous Waste | piece | 110 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Non-Hazardous Waste (Office Waste) | kg | 2420 | |
| Total Non-Hazardous Waste Intensity (By Employee) | kg per employee | 7.39 | 6.91 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Diesel Fuel Consumption | litre | 100 | |
| Energy Consumption Intensity (By Area) | kWh/square meter | 304 | |
| Gasoline Consumption | litre | 5952 | |
| Natural Gas Consumption | m³ | 15772 | |
| Purchased Electricity | kWh | 4608880 | |
| Purchased Electricity Intensity (By Area) | kWh/m³ | 329.21 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Water Consumption Intensity (By Revenue) | cubic meters per square meter | 0.65 |
| Water Consumption in Office | cubic meters | 9114 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Employees Aged 30-50 | number of people | 974 |
| Number of Employees Aged Above 50 | number of people | 822 |
| Number of Employees Aged Below 30 | number of people | 274 |
| Number of Female Employees | number of people | 1088 |
| Number of Full-time Employees | number of people | 2070 |
| Number of Junior Management Employees | number of people | 1808 |
| Number of Male Employees | number of people | 982 |
| Number of Middle Management Employees | number of people | 248 |
| Number of Senior Management Employees | number of people | 14 |
| Number of Total Employees | number of people | 2070 |
| Percentage of Employees Aged 30-50 | % | 47.08 |
| Percentage of Employees Aged Above 50 | % | 39.76 |
| Percentage of Employees Aged Below 30 | % | 13.24 |
| Percentage of Female Employees | % | 52.56 |
| Percentage of Full-time Employees | % | 100 |
| Percentage of Junior Management Employees | % | 87.34 |
| Percentage of Male Employees | % | 47.44 |
| Percentage of Middle Management Employees | % | 11.98 |
| Percentage of Senior Management Employees | % | 0.68 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit |
|---|---|
| Turnover Rate of Employees Aged Below 30 | % |
| Turnover Rate of Female Employees | % |
| Turnover Rate of Male Employees | % |
| Turnover Rate of Total Employees | % |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit |
|---|---|
| Percentage of Employees Trained | % |
| Percentage of Trained Female Employees | % |
| Percentage of Trained General Employees | % |
| Percentage of Trained Male Employees | % |
| Percentage of Trained Middle Management | % |
| Percentage of Trained Senior Management | % |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit |
|---|---|
| Average Training Hours (Female) | hours |
| Average Training Hours (Male) | hours |
| Average Training Hours (Middle Management) | hours |
| Average Training Hours (Senior Management) | hours |
| Average Training Hours per Employee | hours |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Complaints Dealt with | cases | 426 |
| Total Number of Customer Complaints | cases | 432 |