Sustainability Report 2024
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | Report Pages |
---|---|---|---|---|---|---|---|---|
Absolute financed emissions for portfolio | 1000 tonnes CO2e | 387 | 355 | 296 | 219 | 192 | 179 | 33 |
Corporate Bonds Absolute Emissions - Communication | tCO2e | 4182 | 68 | |||||
Corporate Bonds Absolute Emissions - Consumer discretionary | tCO2e | 77655 | 68 | |||||
Corporate Bonds Absolute Emissions - Consumer staples | tCO2e | 118005 | 68 | |||||
Corporate Bonds Absolute Emissions - Energy | tCO2e | 993466 | 68 | |||||
Corporate Bonds Absolute Emissions - Financials | tCO2e | 59965 | 68 | |||||
Corporate Bonds Absolute Emissions - Healthcare | tCO2e | 21138 | 68 | |||||
Corporate Bonds Absolute Emissions - Industrials | tCO2e | 435247 | 68 | |||||
Corporate Bonds Absolute Emissions - Information | tCO2e | 14713 | 68 | |||||
Corporate Bonds Absolute Emissions - Materials | tCO2e | 716029 | 68 | |||||
Corporate Bonds Absolute Emissions - Missing GICS Sector | tCO2e | 98902 | 68 | |||||
Corporate Bonds Absolute Emissions - Portfolio Total | tCO2e | 4150383 | 68 | |||||
Corporate Bonds Absolute Emissions - Real estate | tCO2e | 10642 | 68 | |||||
Corporate Bonds Absolute Emissions - Utilities | tCO2e | 1561439 | 68 | |||||
Corporate Bonds WACI - Communication | tCO2e/$m revenue | 38 | 68 | |||||
Corporate Bonds WACI - Consumer discretionary | tCO2e/$m revenue | 75 | 68 | |||||
Corporate Bonds WACI - Consumer staples | tCO2e/$m revenue | 94 | 68 | |||||
Corporate Bonds WACI - Energy | tCO2e/$m revenue | 476 | 68 | |||||
Corporate Bonds WACI - Financials | tCO2e/$m revenue | 11 | 68 | |||||
Corporate Bonds WACI - Healthcare | tCO2e/$m revenue | 14 | 68 | |||||
Corporate Bonds WACI - Industrials | tCO2e/$m revenue | 227 | 68 | |||||
Corporate Bonds WACI - Information | tCO2e/$m revenue | 31 | 68 | |||||
Corporate Bonds WACI - Materials | tCO2e/$m revenue | 619 | 68 | |||||
Corporate Bonds WACI - Missing GICS Sector | tCO2e/$m revenue | 68 | 68 | |||||
Corporate Bonds WACI - Portfolio Total | tCO2e/$m revenue | 221 | 68 | |||||
Corporate Bonds WACI - Real estate | tCO2e/$m revenue | 66 | 68 | |||||
Corporate Bonds WACI - Utilities | tCO2e/$m revenue | 1435 | 68 | |||||
Coverage for the WACI of the investment portfolio | % | 67 | 69 | 80 | 67 | |||
Decrease in global absolute Scope 1–2 (market-based) GHG emissions compared to 2023 | percent | 49 | 5 | |||||
Direct Scope 1 GHG emissions | tCO2e | 2108 | 1562 | 40 | ||||
Direct Scope 1 emissions | tCO2e | 1645 | 2108 | 1562 | 70 | |||
Direct Scope 1 emissions (kgCO2e/m²) | 4.78 | 6.33 | 4.67 | 70 | ||||
Direct Scope 1 emissions (tCO2e/FTE) | 0.11 | 0.14 | 0.1 | 70 | ||||
Direct Scope 2 (location-based) GHG emissions | tCO2e | 18334 | 16976 | 40 | ||||
Direct Scope 2 (market-based) GHG emissions | tCO2e | 12138 | 5773 | 40 | ||||
Direct Scope 2 (market-based) emissions | tCO2e | 16938 | 12318 | 5773 | 70 | |||
Direct Scope 2 (market-based) emissions (kgCO2e/m²) | 49.23 | 36.97 | 17.27 | 70 | ||||
Direct Scope 2 (market-based) emissions (tCO2e/FTE) | 1.11 | 0.81 | 0.38 | 70 | ||||
Emissions from activities for which the company own and control, including combustion of fuel and operation facilities (Scope 1) tCO2e - Global (excluding UK and offshore) | tCO2e | 1522 | 2027 | 1533 | 84 | |||
Emissions from activities for which the company own and control, including combustion of fuel and operation facilities (Scope 1) tCO2e - UK and offshore | tCO2e | 123 | 80 | 29 | 84 | |||
Emissions from purchase of electricity, heat, steam and cooling purchased for own use (Scope 2, location-based) tCO2e - Global (excluding UK and offshore) | tCO2e | 19749 | 18215 | 16901 | 84 | |||
Emissions from purchase of electricity, heat, steam and cooling purchased for own use (Scope 2, location-based) tCO2e - UK and offshore | tCO2e | 131 | 119 | 67 | 84 | |||
Emissions from purchase of electricity, heat, steam and cooling purchased for own use (Scope 2, market-based) tCO2e - Global (excluding UK and offshore) | tCO2e | 16719 | 12292 | 5766 | 84 | |||
Emissions from purchase of electricity, heat, steam and cooling purchased for own use (Scope 2, market-based) tCO2e - UK and offshore | tCO2e | 219 | 26 | 7 | 84 | |||
Energy consumption used to calculate above emissions: kWh (Scope 1) - Global (excluding UK and offshore) | kWh | 7039834 | 9701578 | 6674692 | 84 | |||
Energy consumption used to calculate above emissions: kWh (Scope 1) - UK and offshore | kWh | 671652 | 438640 | 155927 | 84 | |||
Energy consumption used to calculate above emissions: kWh (Scope 2) - Global (excluding UK and offshore) | kWh | 32849795 | 31271772 | 29076051 | 84 | |||
Energy consumption used to calculate above emissions: kWh (Scope 2) - UK and offshore | kWh | 638894 | 573330 | 322609 | 84 | |||
GHG emissions intensity per kg per m² | 2.3 | 1.1 | 40 | |||||
GHG emissions intensity per tCO2e/FTE | 0.95 | 0.48 | 40 | |||||
GHG emissions intensity per tCO2e/FTE for Scope 1, 2 and 3 | 86.7 | 73.7 | 40 | |||||
Global absolute Scope 1 and 2 (market-based) GHG emissions | tCO2e | 7335 | 40 | |||||
Global absolute Scope 1–2 (market-based) greenhouse gas (GHG) emissions | tonnes of CO2e | 14426 | 7335 | 5 | ||||
Intensity ratio Scope 1 and Scope 2 (location-based) tCO2e/FTE - Global (excluding UK and offshore) | tCO2e/FTE | 1.4028 | 1.3364 | 1.2136 | 84 | |||
Intensity ratio Scope 1 and Scope 2 (location-based) tCO2e/FTE - UK and offshore | tCO2e/FTE | 1.5875 | 1.888 | 0.6484 | 84 | |||
Intensity ratio Scope 1 and Scope 2 (location-based) tCO2e/m2 - Global (excluding UK and offshore) | tCO2e/m2 | 0.064 | 0.0622 | 0.0564 | 84 | |||
Intensity ratio Scope 1 and Scope 2 (location-based) tCO2e/m2 - UK and offshore | tCO2e/m2 | 0.00222 | 0.00263 | 0.0126 | 84 | |||
Listed Equity Absolute Emissions - Communication | tCO2e | 34376 | 68 | |||||
Listed Equity Absolute Emissions - Consumer discretionary | tCO2e | 53753 | 68 | |||||
Listed Equity Absolute Emissions - Consumer staples | tCO2e | 61932 | 68 | |||||
Listed Equity Absolute Emissions - Energy | tCO2e | 182226 | 68 | |||||
Listed Equity Absolute Emissions - Financials | tCO2e | 9551 | 68 | |||||
Listed Equity Absolute Emissions - Healthcare | tCO2e | 16616 | 68 | |||||
Listed Equity Absolute Emissions - Industrials | tCO2e | 152629 | 68 | |||||
Listed Equity Absolute Emissions - Information | tCO2e | 88896 | 68 | |||||
Listed Equity Absolute Emissions - Materials | tCO2e | 442923 | 68 | |||||
Listed Equity Absolute Emissions - Missing GICS Sector | tCO2e | 1 | 68 | |||||
Listed Equity Absolute Emissions - Portfolio Total | tCO2e | 1281568 | 68 | |||||
Listed Equity Absolute Emissions - Real estate | tCO2e | 7583 | 68 | |||||
Listed Equity Absolute Emissions - Utilities | tCO2e | 220083 | 68 | |||||
Listed Equity WACI - Communication | tCO2e/$m revenue | 50 | 68 | |||||
Listed Equity WACI - Consumer discretionary | tCO2e/$m revenue | 37 | 68 | |||||
Listed Equity WACI - Consumer staples | tCO2e/$m revenue | 71 | 68 | |||||
Listed Equity WACI - Energy | tCO2e/$m revenue | 404 | 68 | |||||
Listed Equity WACI - Financials | tCO2e/$m revenue | 6 | 68 | |||||
Listed Equity WACI - Healthcare | tCO2e/$m revenue | 31 | 68 | |||||
Listed Equity WACI - Industrials | tCO2e/$m revenue | 128 | 68 | |||||
Listed Equity WACI - Information | tCO2e/$m revenue | 53 | 68 | |||||
Listed Equity WACI - Materials | tCO2e/$m revenue | 904 | 68 | |||||
Listed Equity WACI - Missing GICS Sector | tCO2e/$m revenue | 8 | 68 | |||||
Listed Equity WACI - Portfolio Total | tCO2e/$m revenue | 111 | 68 | |||||
Listed Equity WACI - Real estate | tCO2e/$m revenue | 102 | 68 | |||||
Listed Equity WACI - Utilities | tCO2e/$m revenue | 1055 | 68 | |||||
Operational emissions intensity (tCO2e/FTE) | tCO2e/FTE | 1.21 | 0.95 | 0.48 | 10, 67 | |||
Reduction in Scope 2 (market-based) GHG emissions | % | 79 | 40 | |||||
Reduction in Weighted Average Carbon Intensity (WACI) of investment portfolio since 2019 baseline | percent | 54 | 5 | |||||
Reduction in the carbon emissions intensity of investment portfolio against 2019 baseline | % | 54 | 10 | |||||
Scope 1 (tCO2e) | tCO2e | 1645 | 2108 | 1562 | 67 | |||
Scope 1 and 2 carbon emissions profile | tCO2e | 7335 | 67 | |||||
Scope 2 – location-based (tCO2e) | tCO2e | 19880 | 18334 | 16967 | 67 | |||
Scope 2 – market-based (tCO2e) | tCO2e | 16938 | 12318 | 5773 | 67 | |||
Scope 3 (upstream activities) (tCO2e) | tCO2e | 9487 | 14462 | 17295 | 67 | |||
Scope 3 (upstream activities) GHG emissions | tCO2e | 14462 | 12995 | 40 | ||||
Scope 3 (upstream activities) carbon emissions profile | tCO2e | 17295 | 67 | |||||
Scope 3 category 15 (only including emissions associated with investments) carbon emissions profile | tCO2e | 5431950 | 67 | |||||
Scope 3: Downstream activities (financed emissions) (tCO2e) | tCO2e | 3100000 | 3600000 | 5431950 | 67 | |||
Total Absolute Emissions - Communication | tCO2e | 77557 | 68 | |||||
Total Absolute Emissions - Consumer discretionary | tCO2e | 131408 | 68 | |||||
Total Absolute Emissions - Consumer staples | tCO2e | 179937 | 68 | |||||
Total Absolute Emissions - Energy | tCO2e | 1175693 | 68 | |||||
Total Absolute Emissions - Financials | tCO2e | 69516 | 68 | |||||
Total Absolute Emissions - Healthcare | tCO2e | 37754 | 68 | |||||
Total Absolute Emissions - Industrials | tCO2e | 587876 | 68 | |||||
Total Absolute Emissions - Information | tCO2e | 113610 | 68 | |||||
Total Absolute Emissions - Materials | tCO2e | 1159951 | 68 | |||||
Total Absolute Emissions - Missing GICS Sector | tCO2e | 98903 | 68 | |||||
Total Absolute Emissions - Portfolio Total | tCO2e | 5431950 | 68 | |||||
Total Absolute Emissions - Real estate | tCO2e | 18225 | 68 | |||||
Total Absolute Emissions - Utilities | tCO2e | 1781522 | 68 | |||||
Total Scope 1 and 2 (market-based) GHG emissions | tCO2e | 14246 | 7335 | 40 | ||||
Total Scope 1, 2 and 3 (upstream) GHG emissions | tCO2e | 28888 | 24330 | 40 | ||||
Total WACI - Communication | tCO2e/$m revenue | 44 | 68 | |||||
Total WACI - Consumer discretionary | tCO2e/$m revenue | 55 | 68 | |||||
Total WACI - Consumer staples | tCO2e/$m revenue | 84 | 68 | |||||
Total WACI - Energy | tCO2e/$m revenue | 464 | 68 | |||||
Total WACI - Financials | tCO2e/$m revenue | 9 | 68 | |||||
Total WACI - Healthcare | tCO2e/$m revenue | 20 | 68 | |||||
Total WACI - Industrials | tCO2e/$m revenue | 189 | 68 | |||||
Total WACI - Information | tCO2e/$m revenue | 48 | 68 | |||||
Total WACI - Materials | tCO2e/$m revenue | 728 | 68 | |||||
Total WACI - Missing GICS Sector | tCO2e/$m revenue | 68 | 68 | |||||
Total WACI - Portfolio Total | tCO2e/$m revenue | 179 | 68 | |||||
Total WACI - Real estate | tCO2e/$m revenue | 79 | 68 | |||||
Total WACI - Utilities | tCO2e/$m revenue | 1372 | 68 | |||||
Total gross Scope 1 and Scope 2 emissions (location-based) tCO2e - Global (excluding UK and offshore) | tCO2e | 21272 | 20242 | 18434 | 84 | |||
Total gross Scope 1 and Scope 2 emissions (location-based) tCO2e - UK and offshore | tCO2e | 254 | 199 | 95 | 84 | |||
WACI (Weighted Average Carbon Intensity) for portfolio | tonnes of CO2e per million $ revenue | 67 | 70 | 69 | 67 | 69 | 80 | 33 |
WACI (weighted average of tCO2e/$mil revenue) | tCO2e/$mil revenue | 219 | 192 | 179 | 67 | |||
Weighted Average Carbon Intensity (WACI) of investment portfolio | tonnes of CO2e per million $ revenue | 387 | 179 | 5 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
---|---|---|---|---|---|
Total non-hazardous waste produced | tonnes | 357 | 379 | 385 | 70 |
Total non-hazardous waste produced (tonnes/FTE) | 0.02 | 0.02 | 0.03 | 70 |
Description of emissions target(s) set and steps taken to achieve them.
Indicator | Unit | 2024 | 2030 | Report Pages |
---|---|---|---|---|
FTT investments committed to financing the transition up to 31 December 2024 | billion dollars | 1 | 5 | |
Operational emissions intensity (Scope 1 and 2, market-based) reduction from 2016 baseline | tCO2e/FTE | 0.48 | 1.65 | 66 |
Weighted average carbon intensity (WACI) reduction in investment portfolio against 2019 baseline | reduction | 54% | 66 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
---|---|---|---|---|---|
Total Energy Consumption (kWh) | kWh | 41200175 | 41985325 | 36229279 | 71 |
Total Energy Consumption (kWh/FTE) | kWh/FTE | 2688.6 | 2750.73 | 2362.37 | 71 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
---|---|---|---|---|---|
Total water withdrawal (m3) | m3 | 163720 | 138960 | 97902 | 71 |
Total water withdrawal (m3/m2) | m3/m2 | 0.48 | 0.42 | 0.29 | 71 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
Indicator | Unit | 2021 | 2023 | 2024 | Report Pages |
---|---|---|---|---|---|
Divestment from all direct investments in businesses that derive more than 30% of their income from coal (coal bonds) | Fully divested | 66 | |||
Divestment from all direct investments in businesses that derive more than 30% of their income from coal (coal equities) | Fully divested | 66 | |||
Eastspring international funds (SICAV) with EU SFDR Article 8 status | percent | 87 | 91 | 5 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Indicator | Unit | 2022 | 2023 | 2024 | 2026 | 2027 | Report Pages |
---|---|---|---|---|---|---|---|
Leadership composition - Chair & Independent Non-executive Directors - Male | 5 | 5 | 52 | ||||
Leadership composition - Executive Directors - Female | 1 | 52 | |||||
Leadership composition - Executive Directors - Male | 1 | 52 | |||||
Leadership composition - Group Executive Committee (GEC) - Female | 4 | 2 | 52 | ||||
Leadership composition - Group Executive Committee (GEC) - Male | 5 | 6 | 52 | ||||
Leadership composition - Group Leadership Team (GLT) - Female | 65 | 69 | 52 | ||||
Leadership composition - Group Leadership Team (GLT) - Male | 121 | 119 | 52 | ||||
Representation of Group Leadership Team (GLT) women | % | 35 | 37 | 10 | |||
Target of women in Group Leadership Team | percent | 40 | 42 | 5 | |||
Total workforce by age group - 30–50 | 10535.4 | 11428.8 | 11691.3 | 72 | |||
Total workforce by age group - Above 50 | 1230.4 | 1130.7 | 1271.7 | 72 | |||
Total workforce by age group - Below 30 | 2880.9 | 2698 | 2492.5 | 72 | |||
Total workforce by age group - Other | 34 | 72 | |||||
Total workforce by employment type - Full-time | 14671.6 | 15250.1 | 15445 | 72 | |||
Total workforce by employment type - Part-time | 9.1 | 7.4 | 10.5 | 72 | |||
Total workforce by gender - Female | 8363.4 | 8713.2 | 8863.8 | 72 | |||
Total workforce by gender - Male | 6299.3 | 6541.3 | 6574.7 | 72 | |||
Total workforce by gender - Other | 18 | 3 | 17 | 72 | |||
Total workforce by region - Africa | 1126 | 1202 | 1241 | 72 | |||
Total workforce by region - Asia | 13399.7 | 13933.7 | 14043.4 | 72 | |||
Total workforce by region - Europe & USA | 155 | 121.8 | 171.1 | 72 | |||
Women in Group Leadership Team | percent | 35 | 37 | 5 | |||
Workforce composition - Female | 8713.2 | 8863.8 | 52 | ||||
Workforce composition - Male | 6543.1 | 6574.7 | 52 | ||||
Workforce composition - Other | 10 | 17 | 52 | ||||
Workforce composition - Total | 15257.3 | 15455.5 | 52 |
Employee turnover rate by gender, age group and geographical region.
Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
---|---|---|---|---|---|
Employee turnover rate by age group - 30–50 | 19% | 14% | 17% | 72 | |
Employee turnover rate by age group - Above 50 | 20% | 20% | 19% | 72 | |
Employee turnover rate by age group - Below 30 | 38% | 27% | 29% | 72 | |
Employee turnover rate by gender - Female | 21% | 16% | 19% | 72 | |
Employee turnover rate by gender - Male | 24% | 18% | 20% | 72 | |
Employee turnover rate by region - Africa | N/A | 11% | 14% | 72 | |
Employee turnover rate by region - Asia | 22% | 17% | 20% | 72 | |
Employee turnover rate by region - Europe and USA | 56% | 18% | 25% | 72 | |
Employee turnover rate by region - Overall | 23% | 17% | 19% | 72 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
---|---|---|---|---|---|
Employees who have voluntarily made themselves available as mentors | 500 | 52 | |||
Percentage of employees trained by employee category - Middle level | % | 93% | 99% | 88% | 73 |
Percentage of employees trained by employee category - Rank & file | % | 96% | 98% | 96% | 73 |
Percentage of employees trained by employee category - Top level | % | 95% | 99% | 77% | 73 |
Percentage of employees trained by gender - Female | % | 96% | 99% | 94% | 73 |
Percentage of employees trained by gender - Male | % | 96% | 99% | 92% | 73 |
Percentage of employees trained by gender - Other | % | 65% | 0% | 88% | 73 |
Teachers trained by Cha-Ching | teachers | 66000 | 5 |
The average training hours completed per employee by gender and employee category.
Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
---|---|---|---|---|---|
Average training hours completed per employee | hours | 15.65 | 52 | ||
Average training hours completed per employee by employee category - Middle level | hours | 9.9 | 15.3 | 15.8 | 73 |
Average training hours completed per employee by employee category - Rank & file | hours | 16 | 13.9 | 15.6 | 73 |
Average training hours completed per employee by employee category - Top level | hours | 11.5 | 16.7 | 13.9 | 73 |
Average training hours completed per employee by gender - Female | hours | 15.6 | 14.1 | 16.5 | 73 |
Average training hours completed per employee by gender - Male | hours | 16 | 14.8 | 14.5 | 73 |
Average training hours completed per employee by gender - Other | hours | 8.4 | N/A | 3.7 | 73 |
Total hours of in-class training | hours | 5106 | 52 | ||
Total hours of self-learning on Udemy and in-class training | hours | 6111 | 52 |
Number of suppliers by geographical region.
Indicator | Unit | 2023 | 2024 | Report Pages |
---|---|---|---|---|
Number of suppliers by geographical region - Africa | 1844 | 1177 | 73 | |
Number of suppliers by geographical region - Asia | 10712 | 6537 | 73 | |
Number of suppliers by geographical region - Europe & US | 451 | 141 | 73 | |
Number of suppliers by geographical region - Group | 13007 | 7569 | 73 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
Indicator | Unit | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | Report Pages |
---|---|---|---|---|---|---|---|---|
Increase in engagement with portfolio companies from 2023 | percent | 4.5 | 5 | |||||
Portfolio companies engagement | companies | 875 | 915 | 5 | ||||
Portfolio data coverage | % | 67 | 69 | 67 | 69 | 69 | 80 | 33 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
Indicator | Unit | 2024 | Report Pages |
---|---|---|---|
Engagement with companies responsible for 65% of the absolute emissions in investment portfolio | Engagement completed | 66 |
Number of products and service related complaints received and how they are dealt with.
Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
---|---|---|---|---|---|
AUM of iShares MSCI Asia ex-Japan Climate Action ETF | billion dollars | 1.22 | 5 | ||
Complaints per 1000 policies | complaints per 1000 policies | 1 | 74 | ||
Complaints per 1000 policies (2023) | complaints per 1000 policies | 2 | 74 | ||
Complaints-to-claims ratio | 1 | 76 | |||
Customer retention rate | % | 86 | 87 | 76 | |
Number of products and service related complaints received | 33070 | 19492 | 74 |
Description of practices relating to observing and protecting intellectual property rights.
Indicator | Unit | 2023 | 2024 | Report Pages |
---|---|---|---|---|
Eastspring eligible proxy votes | percent | 97.2 | 5 | |
Eastspring proxy votes in which it was eligible to vote | percent | 99.3 | 5 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
Indicator | Unit | 2023 | 2024 | Report Pages |
---|---|---|---|---|
Number of incidents confirmed by the SIRT | 3 | 9 | 44 | |
Number of incidents related to ransomware | 1 | 44 | ||
Total number of (privacy) data breaches | 22 | 26 | 44 | |
Total number of (privacy) data breaches involving health information | 2 | 2 | 44 | |
Total number of customers and employees affected by company's data breaches | 2087219 | 313578 | 44 | |
Total number of customers and employees affected by company's data breaches involving health information | 391 | 42 | 44 | |
Total number of incidents escalated to the Security Incident Response Team (SIRT) | 76 | 25 | 44 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
Indicator | Unit | 2022 | 2023 | Report Pages |
---|---|---|---|---|
Total policies in force, all in life segment | 17182000 | 17318000 | 76 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
---|---|---|---|---|---|
Resources contributed to the focus area (total investment in community programmes) | million USD | 13 | 12.5 | 75 | |
Students reached by Cha-Ching | students | 2000000 | 5 | ||
Total Cash contribution by area of focus % - Cultural | % | 0%# | 0% | 0% | 75 |
Total Cash contribution by area of focus % - Economic development | % | 0% | 0% | 1% | 75 |
Total Cash contribution by area of focus % - Education | % | 52% | 57% | 48% | 75 |
Total Cash contribution by area of focus % - Emergency relief | % | 4% | 3% | 4% | 75 |
Total Cash contribution by area of focus % - Environment | % | 0%# | 2% | 1% | 75 |
Total Cash contribution by area of focus % - Health | % | 3% | 4% | 5% | 75 |
Total Cash contribution by area of focus % - Other | % | 1% | 4% | 5% | 75 |
Total Cash contribution by area of focus % - Payroll giving | % | 0%# | 0% | 0% | 75 |
Total Cash contribution by area of focus % - Social and welfare | % | 39% | 30% | 36% | 75 |
Total Cash contribution by region % - Africa | % | 2% | 5% | 5% | 75 |
Total Cash contribution by region % - Asia | % | 95% | 95% | 95% | 75 |
Total Cash contribution by region % - United Kingdom | % | 3% | 0% | 0% | 75 |
Resources contributed (e.g. money or time) to the focus area.
Indicator | Unit | 2023 | 2024 | Report Pages |
---|---|---|---|---|
Amount committed in financing the transition investments through the FTT Framework | USD | 1000000000 | 66 | |
Employee volunteering hours | hours | 28500 | 5 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2022 | 2023 | 2024 |
---|---|---|---|---|
Direct GHG Emissions (Scope 1) | tCO2e | 1645 | 2108 | 1562 |
Indirect Energy Emissions (Scope 2) | tCO2e | 19880 | 18334 | 16967 |
Scope 1 GHG Emissions Intensity (By Area) | kgCO2e/m² | 4.78 | 6.33 | 4.67 |
Scope 1 GHG Emissions Intensity (By FTE) | tCO2e/FTE | 0.11 | 0.14 | 0.1 |
Scope 2 GHG Emissions Intensity (By Area) | kgCO2e/m² | 49.23 | 36.97 | 17.27 |
Scope 2 GHG Emissions Intensity (By FTE) | tCO2e/FTE | 1.11 | 0.81 | 0.38 |
Scope 3 GHG Emissions (Investments) | tCO2e | 3100000 | 3600000 | 5431950 |
Total GHG Emissions | tCO2e | 31012 | 34904 | 31524 |
Total GHG Emissions Intensity (By FTE) | tCO2e/FTE | 1.21 | 0.95 | 0.48 |
Total Other Indirect Energy Emissions (Scope 3) | tCO2e | 9487 | 14462 | 12995 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2022 | 2023 | 2024 |
---|---|---|---|---|
Total Non-Hazardous Waste Intensity (By FTE) | 0.02 | 0.02 | 0.03 |
Description of emissions target(s) set and steps taken to achieve them.
Standard Indicator | Unit | 2024 |
---|---|---|
Percentage of Reduction in GHG Intensity Compared to Last Year | % | -15 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2022 | 2023 | 2024 |
---|---|---|---|---|
Energy Consumption Intensity (By FTE) | kWh/FTE | 2688.6 | 2750.73 | 2362.37 |
Percentage of Renewable Energy Consumption | percent | |||
Total Energy Consumption | kWh | 41200175 | 41985325 | 36229279 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2022 | 2023 | 2024 |
---|---|---|---|---|
Total Water Withdrawal | m3 | 163720 | 138960 | 97902 |
Water Withdrawal Intensity | m3/m2 | 0.48 | 0.42 | 0.29 |
Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.
Standard Indicator | Unit |
---|---|
Investment in Climate Change Management | million dollars |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Standard Indicator | Unit | 2022 | 2023 | 2024 |
---|---|---|---|---|
Number of Employees Aged 30-50 | 10535.4 | 11428.8 | 11691.3 | |
Number of Employees Aged Above 50 | 1230.4 | 1130.7 | 1271.7 | |
Number of Employees Aged Below 30 | 2880.9 | 2698 | 2492.5 | |
Number of Employees in Africa | 1126 | 1202 | 1241 | |
Number of Employees in Asia | 13399.7 | 13933.7 | 14043.4 | |
Number of Employees in EMEA | 1281.4 | 1323.8 | 1412.1 | |
Number of Employees in Europe | 155 | 121.8 | 171.1 | |
Number of Female Employees | 8363.4 | 8713.2 | 8863.8 | |
Number of Full-time Employees | 14671.6 | 15250.1 | 15445 | |
Number of Male Employees | 6299.3 | 6543.1 | 6574.7 | |
Number of Non-binary Employees | 18 | 10 | 17 | |
Number of Part-time Employees | 9.1 | 7.4 | 10.5 | |
Number of Total Employees | 14671.6 | 15257.3 | 15455.5 | |
Percentage of Employees Aged 30-50 | % | 71.85 | 74.93 | 75.63 |
Percentage of Employees Aged Above 50 | % | 8.4 | 7.42 | 8.23 |
Percentage of Employees Aged Below 30 | % | 19.64 | 17.69 | 16.13 |
Percentage of Female Employees | % | 57.02 | 57.15 | 57.34 |
Percentage of Full-time Employees | % | 100 | 99.95 | 99.93 |
Percentage of Male Employees | % | 42.95 | 42.91 | 42.55 |
Percentage of Non-binary Employees | % | 0.12 | 0.07 | 0.11 |
Percentage of Part-time Employees | % | 0.06 | 0.05 | 0.07 |
Employee turnover rate by gender, age group and geographical region.
Standard Indicator | Unit | 2022 | 2023 | 2024 |
---|---|---|---|---|
Turnover Rate of Employees Aged 30-50 | % | 19 | 14 | 17 |
Turnover Rate of Employees Aged Above 50 | % | 20 | 20 | 19 |
Turnover Rate of Employees Aged Below 30 | % | 38 | 27 | 29 |
Turnover Rate of Employees in Asia | % | 22 | 17 | 20 |
Turnover Rate of Female Employees | % | 21 | 16 | 19 |
Turnover Rate of Male Employees | % | 24 | 18 | 20 |
Turnover Rate of Total Employees | % | 23 | 17 | 19 |
Lost days due to work injury.
Standard Indicator | Unit |
---|---|
Lost Days Due to Work-related Injuries | days |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Standard Indicator | Unit | 2022 | 2023 | 2024 |
---|---|---|---|---|
Percentage of Trained Employees | % | 96 | 99 | 94 |
Percentage of Trained Female Employees | % | 96 | 99 | 94 |
Percentage of Trained General Employees | % | 96 | 98 | 96 |
Percentage of Trained Male Employees | % | 96 | 99 | 92 |
Percentage of Trained Middle Management | % | 93 | 99 | 88 |
Percentage of Trained Senior Management | % | 95 | 99 | 77 |
The average training hours completed per employee by gender and employee category.
Standard Indicator | Unit | 2022 | 2023 | 2024 |
---|---|---|---|---|
Average Training Hours (Female) | hours | 15.6 | 14.1 | 16.5 |
Average Training Hours (General Staff) | hours | 16 | 13.9 | 15.6 |
Average Training Hours (Male) | hours | 16 | 14.8 | 14.5 |
Average Training Hours (Middle Management) | hours | 9.9 | 15.3 | 15.8 |
Average Training Hours (Senior Management) | hours | 11.5 | 16.7 | 13.9 |
Average Training Hours per Employee | hours | 15.65 | ||
Total Training Hours | hours | 6111 |
Number of suppliers by geographical region.
Standard Indicator | Unit | 2023 | 2024 |
---|---|---|---|
Number of Suppliers in Africa | 1844 | 1177 | |
Number of Total Suppliers | 13007 | 7569 |
Number of products and service related complaints received and how they are dealt with.
Standard Indicator | Unit | 2022 | 2023 |
---|---|---|---|
Number of Products and Service Related Complaints | 33070 | 19492 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
Standard Indicator | Unit | 2023 | 2024 |
---|---|---|---|
Number of Customer Privacy Leakage Incident | 22 | 26 |
Resources contributed (e.g. money or time) to the focus area.
Standard Indicator | Unit | 2023 | 2024 |
---|---|---|---|
Total Social Investment | million dollars | 13 | 12.5 |
Total Volunteer Service Hours | hours | 28500 |