Sustainability Report 2024

Company: PRU (2378)
Year: 2024
Published: 2025-04-09
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 2022 2023 2024 Report Pages
Absolute financed emissions for portfolio 1000 tonnes CO2e 387 355 296 219 192 179 33
Corporate Bonds Absolute Emissions - Communication tCO2e 4182 68
Corporate Bonds Absolute Emissions - Consumer discretionary tCO2e 77655 68
Corporate Bonds Absolute Emissions - Consumer staples tCO2e 118005 68
Corporate Bonds Absolute Emissions - Energy tCO2e 993466 68
Corporate Bonds Absolute Emissions - Financials tCO2e 59965 68
Corporate Bonds Absolute Emissions - Healthcare tCO2e 21138 68
Corporate Bonds Absolute Emissions - Industrials tCO2e 435247 68
Corporate Bonds Absolute Emissions - Information tCO2e 14713 68
Corporate Bonds Absolute Emissions - Materials tCO2e 716029 68
Corporate Bonds Absolute Emissions - Missing GICS Sector tCO2e 98902 68
Corporate Bonds Absolute Emissions - Portfolio Total tCO2e 4150383 68
Corporate Bonds Absolute Emissions - Real estate tCO2e 10642 68
Corporate Bonds Absolute Emissions - Utilities tCO2e 1561439 68
Corporate Bonds WACI - Communication tCO2e/$m revenue 38 68
Corporate Bonds WACI - Consumer discretionary tCO2e/$m revenue 75 68
Corporate Bonds WACI - Consumer staples tCO2e/$m revenue 94 68
Corporate Bonds WACI - Energy tCO2e/$m revenue 476 68
Corporate Bonds WACI - Financials tCO2e/$m revenue 11 68
Corporate Bonds WACI - Healthcare tCO2e/$m revenue 14 68
Corporate Bonds WACI - Industrials tCO2e/$m revenue 227 68
Corporate Bonds WACI - Information tCO2e/$m revenue 31 68
Corporate Bonds WACI - Materials tCO2e/$m revenue 619 68
Corporate Bonds WACI - Missing GICS Sector tCO2e/$m revenue 68 68
Corporate Bonds WACI - Portfolio Total tCO2e/$m revenue 221 68
Corporate Bonds WACI - Real estate tCO2e/$m revenue 66 68
Corporate Bonds WACI - Utilities tCO2e/$m revenue 1435 68
Coverage for the WACI of the investment portfolio % 67 69 80 67
Decrease in global absolute Scope 1–2 (market-based) GHG emissions compared to 2023 percent 49 5
Direct Scope 1 GHG emissions tCO2e 2108 1562 40
Direct Scope 1 emissions tCO2e 1645 2108 1562 70
Direct Scope 1 emissions (kgCO2e/m²) 4.78 6.33 4.67 70
Direct Scope 1 emissions (tCO2e/FTE) 0.11 0.14 0.1 70
Direct Scope 2 (location-based) GHG emissions tCO2e 18334 16976 40
Direct Scope 2 (market-based) GHG emissions tCO2e 12138 5773 40
Direct Scope 2 (market-based) emissions tCO2e 16938 12318 5773 70
Direct Scope 2 (market-based) emissions (kgCO2e/m²) 49.23 36.97 17.27 70
Direct Scope 2 (market-based) emissions (tCO2e/FTE) 1.11 0.81 0.38 70
Emissions from activities for which the company own and control, including combustion of fuel and operation facilities (Scope 1) tCO2e - Global (excluding UK and offshore) tCO2e 1522 2027 1533 84
Emissions from activities for which the company own and control, including combustion of fuel and operation facilities (Scope 1) tCO2e - UK and offshore tCO2e 123 80 29 84
Emissions from purchase of electricity, heat, steam and cooling purchased for own use (Scope 2, location-based) tCO2e - Global (excluding UK and offshore) tCO2e 19749 18215 16901 84
Emissions from purchase of electricity, heat, steam and cooling purchased for own use (Scope 2, location-based) tCO2e - UK and offshore tCO2e 131 119 67 84
Emissions from purchase of electricity, heat, steam and cooling purchased for own use (Scope 2, market-based) tCO2e - Global (excluding UK and offshore) tCO2e 16719 12292 5766 84
Emissions from purchase of electricity, heat, steam and cooling purchased for own use (Scope 2, market-based) tCO2e - UK and offshore tCO2e 219 26 7 84
Energy consumption used to calculate above emissions: kWh (Scope 1) - Global (excluding UK and offshore) kWh 7039834 9701578 6674692 84
Energy consumption used to calculate above emissions: kWh (Scope 1) - UK and offshore kWh 671652 438640 155927 84
Energy consumption used to calculate above emissions: kWh (Scope 2) - Global (excluding UK and offshore) kWh 32849795 31271772 29076051 84
Energy consumption used to calculate above emissions: kWh (Scope 2) - UK and offshore kWh 638894 573330 322609 84
GHG emissions intensity per kg per m² 2.3 1.1 40
GHG emissions intensity per tCO2e/FTE 0.95 0.48 40
GHG emissions intensity per tCO2e/FTE for Scope 1, 2 and 3 86.7 73.7 40
Global absolute Scope 1 and 2 (market-based) GHG emissions tCO2e 7335 40
Global absolute Scope 1–2 (market-based) greenhouse gas (GHG) emissions tonnes of CO2e 14426 7335 5
Intensity ratio Scope 1 and Scope 2 (location-based) tCO2e/FTE - Global (excluding UK and offshore) tCO2e/FTE 1.4028 1.3364 1.2136 84
Intensity ratio Scope 1 and Scope 2 (location-based) tCO2e/FTE - UK and offshore tCO2e/FTE 1.5875 1.888 0.6484 84
Intensity ratio Scope 1 and Scope 2 (location-based) tCO2e/m2 - Global (excluding UK and offshore) tCO2e/m2 0.064 0.0622 0.0564 84
Intensity ratio Scope 1 and Scope 2 (location-based) tCO2e/m2 - UK and offshore tCO2e/m2 0.00222 0.00263 0.0126 84
Listed Equity Absolute Emissions - Communication tCO2e 34376 68
Listed Equity Absolute Emissions - Consumer discretionary tCO2e 53753 68
Listed Equity Absolute Emissions - Consumer staples tCO2e 61932 68
Listed Equity Absolute Emissions - Energy tCO2e 182226 68
Listed Equity Absolute Emissions - Financials tCO2e 9551 68
Listed Equity Absolute Emissions - Healthcare tCO2e 16616 68
Listed Equity Absolute Emissions - Industrials tCO2e 152629 68
Listed Equity Absolute Emissions - Information tCO2e 88896 68
Listed Equity Absolute Emissions - Materials tCO2e 442923 68
Listed Equity Absolute Emissions - Missing GICS Sector tCO2e 1 68
Listed Equity Absolute Emissions - Portfolio Total tCO2e 1281568 68
Listed Equity Absolute Emissions - Real estate tCO2e 7583 68
Listed Equity Absolute Emissions - Utilities tCO2e 220083 68
Listed Equity WACI - Communication tCO2e/$m revenue 50 68
Listed Equity WACI - Consumer discretionary tCO2e/$m revenue 37 68
Listed Equity WACI - Consumer staples tCO2e/$m revenue 71 68
Listed Equity WACI - Energy tCO2e/$m revenue 404 68
Listed Equity WACI - Financials tCO2e/$m revenue 6 68
Listed Equity WACI - Healthcare tCO2e/$m revenue 31 68
Listed Equity WACI - Industrials tCO2e/$m revenue 128 68
Listed Equity WACI - Information tCO2e/$m revenue 53 68
Listed Equity WACI - Materials tCO2e/$m revenue 904 68
Listed Equity WACI - Missing GICS Sector tCO2e/$m revenue 8 68
Listed Equity WACI - Portfolio Total tCO2e/$m revenue 111 68
Listed Equity WACI - Real estate tCO2e/$m revenue 102 68
Listed Equity WACI - Utilities tCO2e/$m revenue 1055 68
Operational emissions intensity (tCO2e/FTE) tCO2e/FTE 1.21 0.95 0.48 10, 67
Reduction in Scope 2 (market-based) GHG emissions % 79 40
Reduction in Weighted Average Carbon Intensity (WACI) of investment portfolio since 2019 baseline percent 54 5
Reduction in the carbon emissions intensity of investment portfolio against 2019 baseline % 54 10
Scope 1 (tCO2e) tCO2e 1645 2108 1562 67
Scope 1 and 2 carbon emissions profile tCO2e 7335 67
Scope 2 – location-based (tCO2e) tCO2e 19880 18334 16967 67
Scope 2 – market-based (tCO2e) tCO2e 16938 12318 5773 67
Scope 3 (upstream activities) (tCO2e) tCO2e 9487 14462 17295 67
Scope 3 (upstream activities) GHG emissions tCO2e 14462 12995 40
Scope 3 (upstream activities) carbon emissions profile tCO2e 17295 67
Scope 3 category 15 (only including emissions associated with investments) carbon emissions profile tCO2e 5431950 67
Scope 3: Downstream activities (financed emissions) (tCO2e) tCO2e 3100000 3600000 5431950 67
Total Absolute Emissions - Communication tCO2e 77557 68
Total Absolute Emissions - Consumer discretionary tCO2e 131408 68
Total Absolute Emissions - Consumer staples tCO2e 179937 68
Total Absolute Emissions - Energy tCO2e 1175693 68
Total Absolute Emissions - Financials tCO2e 69516 68
Total Absolute Emissions - Healthcare tCO2e 37754 68
Total Absolute Emissions - Industrials tCO2e 587876 68
Total Absolute Emissions - Information tCO2e 113610 68
Total Absolute Emissions - Materials tCO2e 1159951 68
Total Absolute Emissions - Missing GICS Sector tCO2e 98903 68
Total Absolute Emissions - Portfolio Total tCO2e 5431950 68
Total Absolute Emissions - Real estate tCO2e 18225 68
Total Absolute Emissions - Utilities tCO2e 1781522 68
Total Scope 1 and 2 (market-based) GHG emissions tCO2e 14246 7335 40
Total Scope 1, 2 and 3 (upstream) GHG emissions tCO2e 28888 24330 40
Total WACI - Communication tCO2e/$m revenue 44 68
Total WACI - Consumer discretionary tCO2e/$m revenue 55 68
Total WACI - Consumer staples tCO2e/$m revenue 84 68
Total WACI - Energy tCO2e/$m revenue 464 68
Total WACI - Financials tCO2e/$m revenue 9 68
Total WACI - Healthcare tCO2e/$m revenue 20 68
Total WACI - Industrials tCO2e/$m revenue 189 68
Total WACI - Information tCO2e/$m revenue 48 68
Total WACI - Materials tCO2e/$m revenue 728 68
Total WACI - Missing GICS Sector tCO2e/$m revenue 68 68
Total WACI - Portfolio Total tCO2e/$m revenue 179 68
Total WACI - Real estate tCO2e/$m revenue 79 68
Total WACI - Utilities tCO2e/$m revenue 1372 68
Total gross Scope 1 and Scope 2 emissions (location-based) tCO2e - Global (excluding UK and offshore) tCO2e 21272 20242 18434 84
Total gross Scope 1 and Scope 2 emissions (location-based) tCO2e - UK and offshore tCO2e 254 199 95 84
WACI (Weighted Average Carbon Intensity) for portfolio tonnes of CO2e per million $ revenue 67 70 69 67 69 80 33
WACI (weighted average of tCO2e/$mil revenue) tCO2e/$mil revenue 219 192 179 67
Weighted Average Carbon Intensity (WACI) of investment portfolio tonnes of CO2e per million $ revenue 387 179 5

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 2024 Report Pages
Total non-hazardous waste produced tonnes 357 379 385 70
Total non-hazardous waste produced (tonnes/FTE) 0.02 0.02 0.03 70

Description of emissions target(s) set and steps taken to achieve them.

Indicator Unit 2024 2030 Report Pages
FTT investments committed to financing the transition up to 31 December 2024 billion dollars 1 5
Operational emissions intensity (Scope 1 and 2, market-based) reduction from 2016 baseline tCO2e/FTE 0.48 1.65 66
Weighted average carbon intensity (WACI) reduction in investment portfolio against 2019 baseline reduction 54% 66

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 2024 Report Pages
Total Energy Consumption (kWh) kWh 41200175 41985325 36229279 71
Total Energy Consumption (kWh/FTE) kWh/FTE 2688.6 2750.73 2362.37 71

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 2024 Report Pages
Total water withdrawal (m3) m3 163720 138960 97902 71
Total water withdrawal (m3/m2) m3/m2 0.48 0.42 0.29 71

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2021 2023 2024 Report Pages
Divestment from all direct investments in businesses that derive more than 30% of their income from coal (coal bonds) Fully divested 66
Divestment from all direct investments in businesses that derive more than 30% of their income from coal (coal equities) Fully divested 66
Eastspring international funds (SICAV) with EU SFDR Article 8 status percent 87 91 5

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2022 2023 2024 2026 2027 Report Pages
Leadership composition - Chair & Independent Non-executive Directors - Male 5 5 52
Leadership composition - Executive Directors - Female 1 52
Leadership composition - Executive Directors - Male 1 52
Leadership composition - Group Executive Committee (GEC) - Female 4 2 52
Leadership composition - Group Executive Committee (GEC) - Male 5 6 52
Leadership composition - Group Leadership Team (GLT) - Female 65 69 52
Leadership composition - Group Leadership Team (GLT) - Male 121 119 52
Representation of Group Leadership Team (GLT) women % 35 37 10
Target of women in Group Leadership Team percent 40 42 5
Total workforce by age group - 30–50 10535.4 11428.8 11691.3 72
Total workforce by age group - Above 50 1230.4 1130.7 1271.7 72
Total workforce by age group - Below 30 2880.9 2698 2492.5 72
Total workforce by age group - Other 34 72
Total workforce by employment type - Full-time 14671.6 15250.1 15445 72
Total workforce by employment type - Part-time 9.1 7.4 10.5 72
Total workforce by gender - Female 8363.4 8713.2 8863.8 72
Total workforce by gender - Male 6299.3 6541.3 6574.7 72
Total workforce by gender - Other 18 3 17 72
Total workforce by region - Africa 1126 1202 1241 72
Total workforce by region - Asia 13399.7 13933.7 14043.4 72
Total workforce by region - Europe & USA 155 121.8 171.1 72
Women in Group Leadership Team percent 35 37 5
Workforce composition - Female 8713.2 8863.8 52
Workforce composition - Male 6543.1 6574.7 52
Workforce composition - Other 10 17 52
Workforce composition - Total 15257.3 15455.5 52

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2022 2023 2024 Report Pages
Employee turnover rate by age group - 30–50 19% 14% 17% 72
Employee turnover rate by age group - Above 50 20% 20% 19% 72
Employee turnover rate by age group - Below 30 38% 27% 29% 72
Employee turnover rate by gender - Female 21% 16% 19% 72
Employee turnover rate by gender - Male 24% 18% 20% 72
Employee turnover rate by region - Africa N/A 11% 14% 72
Employee turnover rate by region - Asia 22% 17% 20% 72
Employee turnover rate by region - Europe and USA 56% 18% 25% 72
Employee turnover rate by region - Overall 23% 17% 19% 72

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2022 2023 2024 Report Pages
Employees who have voluntarily made themselves available as mentors 500 52
Percentage of employees trained by employee category - Middle level % 93% 99% 88% 73
Percentage of employees trained by employee category - Rank & file % 96% 98% 96% 73
Percentage of employees trained by employee category - Top level % 95% 99% 77% 73
Percentage of employees trained by gender - Female % 96% 99% 94% 73
Percentage of employees trained by gender - Male % 96% 99% 92% 73
Percentage of employees trained by gender - Other % 65% 0% 88% 73
Teachers trained by Cha-Ching teachers 66000 5

The average training hours completed per employee by gender and employee category.

Indicator Unit 2022 2023 2024 Report Pages
Average training hours completed per employee hours 15.65 52
Average training hours completed per employee by employee category - Middle level hours 9.9 15.3 15.8 73
Average training hours completed per employee by employee category - Rank & file hours 16 13.9 15.6 73
Average training hours completed per employee by employee category - Top level hours 11.5 16.7 13.9 73
Average training hours completed per employee by gender - Female hours 15.6 14.1 16.5 73
Average training hours completed per employee by gender - Male hours 16 14.8 14.5 73
Average training hours completed per employee by gender - Other hours 8.4 N/A 3.7 73
Total hours of in-class training hours 5106 52
Total hours of self-learning on Udemy and in-class training hours 6111 52

Number of suppliers by geographical region.

Indicator Unit 2023 2024 Report Pages
Number of suppliers by geographical region - Africa 1844 1177 73
Number of suppliers by geographical region - Asia 10712 6537 73
Number of suppliers by geographical region - Europe & US 451 141 73
Number of suppliers by geographical region - Group 13007 7569 73

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Indicator Unit 2019 2020 2021 2022 2023 2024 Report Pages
Increase in engagement with portfolio companies from 2023 percent 4.5 5
Portfolio companies engagement companies 875 915 5
Portfolio data coverage % 67 69 67 69 69 80 33

Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.

Indicator Unit 2024 Report Pages
Engagement with companies responsible for 65% of the absolute emissions in investment portfolio Engagement completed 66

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2022 2023 2024 Report Pages
AUM of iShares MSCI Asia ex-Japan Climate Action ETF billion dollars 1.22 5
Complaints per 1000 policies complaints per 1000 policies 1 74
Complaints per 1000 policies (2023) complaints per 1000 policies 2 74
Complaints-to-claims ratio 1 76
Customer retention rate % 86 87 76
Number of products and service related complaints received 33070 19492 74

Description of practices relating to observing and protecting intellectual property rights.

Indicator Unit 2023 2024 Report Pages
Eastspring eligible proxy votes percent 97.2 5
Eastspring proxy votes in which it was eligible to vote percent 99.3 5

Description of consumer data protection and privacy policies, and how they are implemented and monitored.

Indicator Unit 2023 2024 Report Pages
Number of incidents confirmed by the SIRT 3 9 44
Number of incidents related to ransomware 1 44
Total number of (privacy) data breaches 22 26 44
Total number of (privacy) data breaches involving health information 2 2 44
Total number of customers and employees affected by company's data breaches 2087219 313578 44
Total number of customers and employees affected by company's data breaches involving health information 391 42 44
Total number of incidents escalated to the Security Incident Response Team (SIRT) 76 25 44

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Indicator Unit 2022 2023 Report Pages
Total policies in force, all in life segment 17182000 17318000 76

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2022 2023 2024 Report Pages
Resources contributed to the focus area (total investment in community programmes) million USD 13 12.5 75
Students reached by Cha-Ching students 2000000 5
Total Cash contribution by area of focus % - Cultural % 0%# 0% 0% 75
Total Cash contribution by area of focus % - Economic development % 0% 0% 1% 75
Total Cash contribution by area of focus % - Education % 52% 57% 48% 75
Total Cash contribution by area of focus % - Emergency relief % 4% 3% 4% 75
Total Cash contribution by area of focus % - Environment % 0%# 2% 1% 75
Total Cash contribution by area of focus % - Health % 3% 4% 5% 75
Total Cash contribution by area of focus % - Other % 1% 4% 5% 75
Total Cash contribution by area of focus % - Payroll giving % 0%# 0% 0% 75
Total Cash contribution by area of focus % - Social and welfare % 39% 30% 36% 75
Total Cash contribution by region % - Africa % 2% 5% 5% 75
Total Cash contribution by region % - Asia % 95% 95% 95% 75
Total Cash contribution by region % - United Kingdom % 3% 0% 0% 75

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2023 2024 Report Pages
Amount committed in financing the transition investments through the FTT Framework USD 1000000000 66
Employee volunteering hours hours 28500 5

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023 2024
Direct GHG Emissions (Scope 1) tCO2e 1645 2108 1562
Indirect Energy Emissions (Scope 2) tCO2e 19880 18334 16967
Scope 1 GHG Emissions Intensity (By Area) kgCO2e/m² 4.78 6.33 4.67
Scope 1 GHG Emissions Intensity (By FTE) tCO2e/FTE 0.11 0.14 0.1
Scope 2 GHG Emissions Intensity (By Area) kgCO2e/m² 49.23 36.97 17.27
Scope 2 GHG Emissions Intensity (By FTE) tCO2e/FTE 1.11 0.81 0.38
Scope 3 GHG Emissions (Investments) tCO2e 3100000 3600000 5431950
Total GHG Emissions tCO2e 31012 34904 31524
Total GHG Emissions Intensity (By FTE) tCO2e/FTE 1.21 0.95 0.48
Total Other Indirect Energy Emissions (Scope 3) tCO2e 9487 14462 12995

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023 2024
Total Non-Hazardous Waste Intensity (By FTE) 0.02 0.02 0.03

Description of emissions target(s) set and steps taken to achieve them.

Standard Indicator Unit 2024
Percentage of Reduction in GHG Intensity Compared to Last Year % -15

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023 2024
Energy Consumption Intensity (By FTE) kWh/FTE 2688.6 2750.73 2362.37
Percentage of Renewable Energy Consumption percent
Total Energy Consumption kWh 41200175 41985325 36229279

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023 2024
Total Water Withdrawal m3 163720 138960 97902
Water Withdrawal Intensity m3/m2 0.48 0.42 0.29

Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.

Standard Indicator Unit
Investment in Climate Change Management million dollars

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2022 2023 2024
Number of Employees Aged 30-50 10535.4 11428.8 11691.3
Number of Employees Aged Above 50 1230.4 1130.7 1271.7
Number of Employees Aged Below 30 2880.9 2698 2492.5
Number of Employees in Africa 1126 1202 1241
Number of Employees in Asia 13399.7 13933.7 14043.4
Number of Employees in EMEA 1281.4 1323.8 1412.1
Number of Employees in Europe 155 121.8 171.1
Number of Female Employees 8363.4 8713.2 8863.8
Number of Full-time Employees 14671.6 15250.1 15445
Number of Male Employees 6299.3 6543.1 6574.7
Number of Non-binary Employees 18 10 17
Number of Part-time Employees 9.1 7.4 10.5
Number of Total Employees 14671.6 15257.3 15455.5
Percentage of Employees Aged 30-50 % 71.85 74.93 75.63
Percentage of Employees Aged Above 50 % 8.4 7.42 8.23
Percentage of Employees Aged Below 30 % 19.64 17.69 16.13
Percentage of Female Employees % 57.02 57.15 57.34
Percentage of Full-time Employees % 100 99.95 99.93
Percentage of Male Employees % 42.95 42.91 42.55
Percentage of Non-binary Employees % 0.12 0.07 0.11
Percentage of Part-time Employees % 0.06 0.05 0.07

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2022 2023 2024
Turnover Rate of Employees Aged 30-50 % 19 14 17
Turnover Rate of Employees Aged Above 50 % 20 20 19
Turnover Rate of Employees Aged Below 30 % 38 27 29
Turnover Rate of Employees in Asia % 22 17 20
Turnover Rate of Female Employees % 21 16 19
Turnover Rate of Male Employees % 24 18 20
Turnover Rate of Total Employees % 23 17 19

Lost days due to work injury.

Standard Indicator Unit
Lost Days Due to Work-related Injuries days

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2022 2023 2024
Percentage of Trained Employees % 96 99 94
Percentage of Trained Female Employees % 96 99 94
Percentage of Trained General Employees % 96 98 96
Percentage of Trained Male Employees % 96 99 92
Percentage of Trained Middle Management % 93 99 88
Percentage of Trained Senior Management % 95 99 77

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2022 2023 2024
Average Training Hours (Female) hours 15.6 14.1 16.5
Average Training Hours (General Staff) hours 16 13.9 15.6
Average Training Hours (Male) hours 16 14.8 14.5
Average Training Hours (Middle Management) hours 9.9 15.3 15.8
Average Training Hours (Senior Management) hours 11.5 16.7 13.9
Average Training Hours per Employee hours 15.65
Total Training Hours hours 6111

Number of suppliers by geographical region.

Standard Indicator Unit 2023 2024
Number of Suppliers in Africa 1844 1177
Number of Total Suppliers 13007 7569

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2022 2023
Number of Products and Service Related Complaints 33070 19492

Description of consumer data protection and privacy policies, and how they are implemented and monitored.

Standard Indicator Unit 2023 2024
Number of Customer Privacy Leakage Incident 22 26

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2023 2024
Total Social Investment million dollars 13 12.5
Total Volunteer Service Hours hours 28500