2024 Sustainability Report

Year: 2024
Published: 2025-04-02
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 2024 Report Pages
Employee travel (air and train) emissions (tCO2e) 953.48 1286.38 49
GHG emissions (tonnes CO2e) - Chongqing headquarters tonnes CO2e 217 321 357 51
GHG emissions (tonnes CO2e) - Hong Kong headquarters tonnes CO2e 287 285 304 51
GHG emissions (tonnes CO2e) - Macao headquarters tonnes CO2e 3 1 51
GHG emissions (tonnes CO2e) - Subtotal tonnes CO2e 7 3 13 51
GHG emissions (tonnes CO2e) - Tianjin headquarters tonnes CO2e 206 198 234 51
GHG emissions (tonnes CO2e) - Tibet headquarters tonnes CO2e 30 16 49 51
GHG emissions (tonnes CO2e) - Xinjiang headquarters tonnes CO2e 94 151 192 51
GHG emissions (tonnes CO2e) - Zhejiang headquarters tonnes CO2e 84 128 141 51
Gasoline consumption and emissions (tCO2e) 20.42 31.92 31.27 49
Greenhouse gas emissions from electricity (tCO2e) 3607.53 3775.21 3934.31 49
Greenhouse gas emissions from natural gas combustion (tCO2e) 135.96 137.52 149.76 49
Greenhouse gas emissions from purchased heat (tCO2e) 980.87 1088.67 646.03 49
Per capita greenhouse gas emission intensity (tCO2e/person) 1.45 2.23 1.60 49
Total GHG emissions (tCO2e) 4744.78 5896.80 6049.05 49

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 2024 Report Pages
Consumption of batteries (pcs) 443 315 49
Used batteries (pieces) - Headquarters building pieces 443 315 295 19
Waste lamps (section) - Headquarters building section 992 4951 831 19

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 2024 Report Pages
Domestic waste (kg) - Headquarters building kg 141200 182208 161700 19
Food waste (kg) - Headquarters building kg 17000 43326 81579 19
Lamps consumed (pcs) 992 4951 831 49
Per capita domestic wastes discharged (ton/person) 0.04 0.07 0.04 49
Total domestic wastes discharged (ton) 141 182 162 49

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 2024 Report Pages
Electricity consumption (GJ) 21501.83 22501.23 23449.32 49
Electricity consumption (purchased electricity, including chilled water consumption of air-conditioning equipment) (kWh) - Headquarters building kWh 5977730 6250342 6513752 19
Electricity consumption per capita (GJ/person) 6.57 8.39 49
Heat consumption (purchased heat) (GJ) - Headquarters building GJ 8917 9987 5873 19
Motor gasoline (GJ) 300.72 469.87 479.57 49
Motor gasoline (liters) - Headquarters building liters 9323 14567 14664 19
Natural gas (cubic meters) - Headquarters building cubic meters 62879 63603 69262 19
Natural gas consumption (GJ) 2447.94 2476.13 2695.44 49
Per capita batteries consumed (pcs/person) 0.25 0.21 49
Per capita lamps consumed (pcs/person) 0.57 3.37 0.34 49
Per capita natural gas consumption (GJ/person) 0.75 0.92 0.71 49
Purchased heat (GJ) 8917 8907 5873 49

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 2024 Report Pages
Per capita tap water consumption (tons/person) 4.88 6.73 4.96 49
Reclaimed water consumption (tons) 17240 18619 19523 49
Total tap water consumption (tons) 15967 18076 18732 49

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2022 2023 2024 Report Pages
Number of Han employees (person) persons 140721 138041 136753 50
Number of employees (all genders) (persons) 131124 140427 139422 49
Number of employees above the age of 50 (persons) 19806 19287 19219 49
Number of employees aged 30-31 (persons) 10967 10970 10746 49
Number of employees under the age of 31 (persons) 25893 25034 25274 49
Number of employees with associate degree (persons) 40247 36822 33397 49
Number of employees with bachelor's degree (persons) 98547 100379 101373 49
Number of employees with doctor's degree (persons) 109 109 113 49
Number of employees with master's degree (persons) 6775 7279 8117 49
Number of employees with other academic qualifications (persons) 7326 5802 6218 49
Number of female employees (persons) 71512 70958 70394 49
Number of male employees (persons) 81491 79433 78824 49
Number of minority employees (person) persons 12282 12350 12465 50
Number of new employees (persons) 1901 5660 5558 49
Number of new employees above the age of 50 (persons) 30 15 40 49
Number of new employees aged 30-31 (persons) 266 1985 615 49
Number of new employees in Central China (persons) 231 1135 667 49
Number of new employees in East China (persons) 434 1127 1550 49
Number of new employees in North China (persons) 326 950 775 49
Number of new employees in Northeast China (persons) 57 277 205 49
Number of new employees in Northwest China (persons) 230 666 567 49
Number of new employees in South China (persons) 307 1048 925 49
Number of new employees in Southwest China (persons) 306 727 849 49
Number of new employees under the age of 31 (persons) 1615 3690 4903 49
Number of new female employees (persons) 890 3000 2545 49
Number of new male employees (persons) 1011 2682 3031 49
Number of on-the-job employees (persons) 153003 150391 149218 49
Proportion of division-level managers (including professional level) (%) % 88.50 89.19 97.07 50
Total assets (RMB 100 million) 6724.62 7036.23 7782.44 49
Total number of employees in Central China (persons) 23246 23118 22383 49
Total number of employees in East China (persons) 37234 36540 36250 49
Total number of employees in North China (persons) 27426 26288 25964 49
Total number of employees in Northeast China (persons) 11376 11026 10820 49
Total number of employees in Northwest China (persons) 14540 14324 14249 49
Total number of employees in South China (persons) 20459 20474 20201 49
Total number of employees in Southwest China (persons) 18795 18461 18666 49

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2022 2023 2024 Report Pages
Hiring of employees (%) 1.24 3.78 3.72 49
Hiring of employees above the age of 50 (%) 0.02 0.03 0.21 49
Hiring of employees aged 30-31 (%) 0.20 1.42 0.56 49
Hiring of employees in Central China (%) 0.97 4.92 3.01 49
Hiring of employees in East China (%) 1.17 3.09 4.24 49
Hiring of employees in North China (%) 1.17 2.87 2.98 49
Hiring of employees in Northeast China (%) 0.50 2.00 1.89 49
Hiring of employees in Northwest China (%) 1.36 4.66 3.99 49
Hiring of employees in South China (%) 1.50 5.13 4.58 49
Hiring of employees in Southwest China (%) 1.63 3.94 4.55 49
Hiring of employees under the age of 31 (%) 6.22 16.75 24.18 49
Hiring of female employees (%) 1.25 4.23 4.26 49
Hiring of male employees (%) 1.24 3.35 3.82 49
Number of departing employees above the age of 50 (persons) persons 2543 3499 2904 50
Number of departing employees aged 31-50 (persons) persons 3499 3470 2555 50
Number of departing employees in Central China (persons) persons 1033 1184 973 50
Number of departing employees in East China (persons) persons 1821 1778 1588 50
Number of departing employees in North China (persons) persons 1424 1566 939 50
Number of departing employees in Northeast China (persons) persons 469 523 398 50
Number of departing employees in Northwest China (persons) persons 705 761 693 50
Number of departing employees in South China (persons) persons 1136 1006 1232 50
Number of departing employees in Southwest China (persons) persons 907 860 867 50
Number of departing employees under the age of 31 (persons) persons 1464 870 1231 50
Number of employees departing (persons) persons 7506 7839 6960 50
Number of female employees departing (persons) persons 3298 3420 2249 50
Number of male employees departing (persons) persons 4208 4419 4711 50
Turnover of employees (%) % 4.91 5.21 4.48 50
Turnover of employees above the age of 50 (%) % 12.69 18.14 5.11 50
Turnover of employees aged 31-50 (%) % 3.26 3.18 2.33 50
Turnover of employees in Central China (%) % 4.53 5.12 4.26 50
Turnover of employees in East China (%) % 4.87 4.87 4.35 50
Turnover of employees in North China (%) % 5.22 6.03 3.62 50
Turnover of employees in Northeast China (%) % 4.12 4.92 3.68 50
Turnover of employees in Northwest China (%) % 4.88 5.31 4.88 50
Turnover of employees in South China (%) % 5.50 5.89 6.10 50
Turnover of employees in Southwest China (%) % 4.83 4.73 4.65 50
Turnover of employees under the age of 31 (%) % 5.60 3.95 6.07 50
Turnover of female employees (%) % 4.61 4.82 4.19 50
Turnover of male employees (%) % 5.16 5.56 4.75 50

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2022 2023 2024 Report Pages
Number of work-related deaths 5 7 3 50
Number of work-related injuries (excluding death) (persons) persons 153 242 278 50
Rate of deaths due to work-related injuries 0.003 0.0043 0.002 50

Lost days due to work injury.

Indicator Unit 2022 2023 2024 Report Pages
Number of working days lost due to work-related injuries days 8470 8393 9723 50

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2022 2023 2024 Report Pages
Proportion of basic job level personnel participating in training (%) % 92.24 86.32 96.34 50
Proportion of department-level managers (including professional level) participating in training (%) % 95.64 77.57 98.11 50
Proportion of female employees participating in training (%) % 91.94 87.30 96.30 50
Proportion of male employees participating in training (%) % 93.22 85.68 96.50 50
Proportion of the Company's leaders participating in training (%) % 92.86 92.31 100.00 50

The average training hours completed per employee by gender and employee category.

Indicator Unit 2022 2023 2024 Report Pages
Average training time for basic job level personnel (hours) hours 145.44 153.48 216.66 50
Average training time for department-level managers (including professional level participating in training) (hours) hours 165.94 110.98 134.07 50
Average training time for division-level managers (including professional level) (hours) hours 155.34 160.03 187.07 50
Average training time for female employees (hours) hours 147.41 156.49 212.34 50
Average training time for male employees (hours) hours 144.34 151.03 218.12 50
Average training time for the Company's leaders (hours) hours 147.75 180.77 182.28 50

Number of suppliers by geographical region.

Indicator Unit 2022 2023 2024 Report Pages
Number of suppliers by region - Anhui 173 279 346 50
Number of suppliers by region - Beijing 2705 2514 2982 50
Number of suppliers by region - Fujian 458 387 604 50
Number of suppliers by region - Gansu 100 203 212 50
Number of suppliers by region - Guangdong 870 757 1448 50
Number of suppliers by region - Guangxi 152 190 152 50
Number of suppliers by region - Guizhou 93 119 142 50
Number of suppliers by region - Hainan 57 58 80 50
Number of suppliers by region - Hebei 323 314 680 50
Number of suppliers by region - Heilongjiang 32 51 63 50
Number of suppliers by region - Henan 163 212 200 50
Number of suppliers by region - Hubei 285 327 466 50
Number of suppliers by region - Hunan 276 365 435 50
Number of suppliers by region - Inner Mongolia 182 177 222 50
Number of suppliers by region - Jiangsu 165 269 428 50
Number of suppliers by region - Jiangxi 139 211 231 50
Number of suppliers by region - Jilin 68 122 149 50
Number of suppliers by region - Liaoning 234 235 360 50
Number of suppliers by region - Ningxia 180 217 243 50
Number of suppliers by region - Qinghai 44 52 53 50
Number of suppliers by region - Shaanxi 225 335 491 50
Number of suppliers by region - Shandong 590 633 942 50
Number of suppliers by region - Shanghai 778 578 846 50
Number of suppliers by region - Shanxi 176 105 240 50
Number of suppliers by region - Sichuan 242 420 543 50

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2022 2023 2024 Report Pages
Complaints per RMB100 million Premiums (Cases/RMB100 million) Cases/RMB100 million 1.63 1.84 0.54 50

Description of anti-corruption training provided to directors and staff.

Indicator Unit 2022 2023 2024 Report Pages
Number of directors receiving anti-corruption training (person) persons 3 4 10 50
Proportion of directors receiving anti-corruption training (%) % 100 100 100 50
Proportion of employees receiving anti-corruption training (%) % 100 100 100 50

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2022 2023 2024 Report Pages
Total insurance revenue (RMB 100 million) 4243.55 4570.21 4852.23 49

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023 2024
GHG Emissions from Natural Gas tCO2e 135.96 137.52 149.76
GHG Emissions from Purchased Electricity tCO2e 3607.53 3775.21 3934.31
Mobile Combustion Emissions tCO2e 20.42 31.92 31.27
Scope 3 GHG Emissions (Business Travel) tCO2e 953.48 1286.38
Stationary Combustion Emissions tCO2e 135.96 137.52 149.76
Total GHG Emissions tCO2e 4744.78 5896.8 6049.05
Total GHG Emissions Intensity (By Employee) tCO2e/person 1.45 2.23 1.6

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023 2024
Hazardous Electronic Waste section 992 4951 831
Hazardous Waste (Used Batteries) pieces 443 315 295

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023 2024
Non-Hazardous Waste (Domestic Waste) ton 141 182 162
Non-Hazardous Waste (Kitchen Waste) ton 17 43.326 81.579
Total Non-Hazardous Waste Intensity (By Employee) ton/person 0.04 0.07 0.04

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023 2024
Gasoline Consumption GJ 300.72 469.87 479.57
Natural Gas Consumption GJ 2447.94 2476.13 2695.44
Purchased Electricity kWh 5977730 6250342 6513752
Purchased Heating GJ 8917 9987 5873
Total Energy Consumption GJ 21501.83 22501.23 23449.32
Total Indirect Energy Consumption GJ 21501.83 22501.23 23449.32

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023 2024
Recycled Water Usage tons 17240 18619 19523
Water Consumption tons 15967 18076 18732

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2022 2023 2024
Number of Bachelor's Degree Employees persons 98547 100379 101373
Number of Doctoral Degree Employees persons 109 109 113
Number of Employees Aged 30-50 persons 84325 104143 104457
Number of Employees Aged Above 50 persons 19806 19287 19219
Number of Employees Aged Below 30 persons 14993 6977 7746
Number of Employees in Central China persons 23246 23118 22383
Number of Employees in East China persons 37234 36540 36250
Number of Employees in North China persons 27426 26288 25964
Number of Employees in Northeast China persons 11376 11026 10820
Number of Employees in Northwest China persons 14540 14324 14249
Number of Employees in South China persons 20459 20474 20201
Number of Employees in Southwest China persons 18795 18461 18666
Number of Female Employees persons 71512 70958 70394
Number of Male Employees persons 81491 79433 78824
Number of Master's Degree Employees persons 6775 7279 8117
Number of New Employees persons 1901 5660 5558
Number of New Employees (Above 50) persons 30 15 40
Number of New Employees (Aged 30-50) persons 522 3940 1230
Number of New Employees (Aged Below 30) persons 1349 1705 4288
Number of New Employees (Female) persons 890 3000 2545
Number of New Employees (Male) persons 1011 2682 3031
Number of Total Employees persons 131124 140427 139422
Percentage of Female Employees % 54.53 50.53 50.51
Percentage of Male Employees % 62.15 56.58 56.58

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2022 2023 2024
Turnover Rate of Employees Aged 30-50 % 3.26 3.18 2.33
Turnover Rate of Employees Aged Above 50 % 12.69 18.14 5.11
Turnover Rate of Employees in Central China % 4.53 5.12 4.26
Turnover Rate of Employees in East China % 4.87 4.87 4.35
Turnover Rate of Employees in North China % 5.22 6.03 3.62
Turnover Rate of Employees in Northeast China % 4.12 4.92 3.68
Turnover Rate of Employees in Northwest China % 4.88 5.31 4.88
Turnover Rate of Employees in South China % 5.5 5.89 6.1
Turnover Rate of Employees in Southwest China % 4.83 4.73 4.65
Turnover Rate of Female Employees % 4.61 4.82 4.19
Turnover Rate of Male Employees % 5.16 5.56 4.75
Turnover Rate of Total Employees % 4.91 5.21 4.48

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Standard Indicator Unit 2022 2023 2024
Fatalities Rate as a Result of Work-related Injuries 0.003 0.0043 0.002
Number of Fatalities as a Result of Work-related Injuries 5 7 3
Number of Work-related Fatalities 5 7 3

Lost days due to work injury.

Standard Indicator Unit 2022 2023 2024
Lost Days Due to Work-related Injuries days 8470 8393 9723

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2022 2023 2024
Percentage of Trained Female Employees % 91.94 87.3 96.3
Percentage of Trained General Employees % 92.24 86.32 96.34
Percentage of Trained Male Employees % 93.22 85.68 96.5
Percentage of Trained Middle Management % 95.64 77.57 98.11
Percentage of Trained Senior Management % 92.86 92.31 100

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2022 2023 2024
Average Training Hours (Female) hours 147.41 156.49 212.34
Average Training Hours (General Staff) hours 145.44 153.48 216.66
Average Training Hours (Male) hours 144.34 151.03 218.12
Average Training Hours (Middle Management) hours 155.34 160.03 187.07
Average Training Hours (Senior Management) hours 147.75 180.77 182.28

Number of suppliers by geographical region.

Standard Indicator Unit 2022 2023 2024
Number of Suppliers in Mainland China 10195 10260 13941
Number of Total Suppliers 10195 10260 13941

Description of anti-corruption training provided to directors and staff.

Standard Indicator Unit 2022 2023 2024
Anti-corruption Training Coverage among Directors and Management % 100 100 100
Coverage of Anti-corruption Training for Employees % 100 100 100
Number of Directors and Management Attendance for Anti-corruption Training persons 3 4 10