2024 Social Responsibility Report

Company: MAANSHAN IRON (323)
Year: 2024
Published: 2025-03-28
Status: Processed
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Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2022 2023 2024 Report Pages
Ammonia nitrogen emissions per ton of steel Gram 0.19 0.27 0.24 44
COD emissions per ton of steel Gram 0.56 0.51 0.5 44
Nitrogen oxide emissions per ton of steel Kilogram 0.33 0.37 0.37 44
Particulate matter emissions per ton of steel Kilogram 0.28 0.31 0.3 44
Sulfur dioxide emissions per ton of steel Kilogram 0.2 0.21 0.21 44
Total ammonia nitrogen emissions Ton 415 612 507 44
Total chemical oxygen demand (COD) emissions Ton 1225 1146 1050 44
Total nitrogen oxide emissions Ton 6457 7824 7596 44
Total particulate matter emissions Ton 8059 8712 8176 44
Total sulfur dioxide emissions Ton 4297 4213 4301 44
Total volatile organic compound (VOC) emissions Ton 2215 2358 2438 44

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 2024 Report Pages
Carbon dioxide emissions (Scope 1) 10000 tons 3329.16 3580.19 3411.84 44
Carbon dioxide emissions (Scope 2) 10000 tons 320.88 307.61 273.86 44
Carbon dioxide emissions per ton of steel Ton of carbon per ton of steel 1.82 1.85 1.86 44
Carbon dioxide emissions per ton of steel (Scope 1) Ton of carbon per ton of steel 1.66 1.7 1.72 44
Carbon dioxide emissions per ton of steel (Scope 2) Ton of carbon per ton of steel 0.16 0.15 0.14 44
Total carbon dioxide emissions 10000 tons 3650.04 3887.8 3685.7 44

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 2024 Report Pages
Amount of hazardous waste recycled/disposed 10000 tons 7.61 7.63 6.73 44
Harmful waste generation density (hazardous waste generation density) Kilogram/ton 3.89 4.61 4.08 44
Safe disposal rate of hazardous waste % 100 100 100 44
Total amount of harmful waste generated (total hazardous waste generation) 10000 tons 7.77 7.58 6.66 44
Total wastewater discharge (total wastewater emission) 10000 tons 13826 13175 1067 44

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 2024 Report Pages
Harmless waste generation density (general waste emission intensity) Kilogram/ton 563.97 856.41 804.29 44
Office waste disposal volume Ton 4500 3016.4 3500 44
Recycling rate of solid waste % 99.97 99.99 99.99 44
Total amount of harmless waste generated (total general waste emissions) 10000 tons 1273.94 1408.8 1311.8 44
Total amount of solid waste recycled 10000 tons 1273.5 1408.83 1311.74 44
Total solid waste generated 10000 tons 1273.54 1408.89 1311.9 44
Total volume of non-recyclable waste generated 10000 tons 0.7 0.68 1.02 44
Total volume of recyclable waste generated 10000 tons 1273.84 1408.62 1311.79 44

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Indicator Unit 2022 2023 2024 Report Pages
Compliance rate for hazardous waste management % 100 100 100 44
Industrial water recycling rate % 98.22 98.23 98.23 44

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 2024 Report Pages
Amount of renewable energy (clean energy) used 100 million kWh 2.98 4.65 5.71 44
Comprehensive energy consumption 10000 tons of standard coal equivalent 1162 1210.8 1155.5 44
Comprehensive energy consumption per ton of steel Kilogram of standard coal/ton 572 577.93 580 44
Energy intensity GJ/ton of crude steel 16.76 16.93 17 44
Office electricity consumption 10000 kWh 678 654.22 670 44
Total coke consumption 10000 tons 290 317 253.08 44
Total diesel consumption Ton 5300 5104 4515.42 44
Total electricity consumption 100 million kWh 64 59.91 53.78 44
Total gasoline consumption Ton 23 25 18 44
Total natural gas consumption 10000 cubic meters 3508 23760 24722.47 44
Total raw coal consumption 10000 tons 342 380 392.66 44
Total residual heat energy consumption ton of standard coal equivalent 1571306 1966443 2035002 44
Total steam consumption ton of standard coal equivalent 49761 12673 15888 44
Total washed clean coal consumption 10000 tons 700 779 792.6 44

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 2024 Report Pages
Fresh water consumption per ton of steel Cubic meters 2.09 2.04 1.87 44
Office water consumption 10000 cubic meters 31 28.93 35.6 44
Total amount of industrial water recycled (circulating water consumption) 10000 cubic meters 2364 2388.31 2482.42 44
Total annual fresh water consumption (fresh water consumption) 10000 tons 4184 3987.7 3708.32 44
Total water withdrawal 10000 tons 17000 15545 11775.5 44
Total water withdrawal per million revenue Ton/RMB 10000 12.06 11.75 10.52 44

Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2022 2023 2024 Report Pages
Total water consumption saved 10000 tons 78.44 160.5 59.49 44

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Indicator Unit 2022 2023 2024 Report Pages
Packaging material consumption density Kilogram/ton 2.09 2.97 2.67 44
Total packaging material consumption 10000 tons 6.13 6.12 4.09 44

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2022 2023 2024 Report Pages
Environmental management system (ISO 14001) certification coverage rate % 100 100 100 44
Number of environmental protection training sessions Times 13 13 13 44
Project environmental impact assessment rate % 100 100 100 44
Proportion of environmental protection investment to operating income % 3.95 3.37 4.45 43
Total investment in environmental protection RMB 100 million 40.3 33.88 36.44 43

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2022 2023 2024 Report Pages
Average number of annual paid vacation days per employee Day 9.29 12.6 12.71 43
Average tenure of Board members Year 4.7 5.14 12.25 42
Employee labor contract signing rate % 100 100 100 43
Labor contract signing rate % 100 100 100 43
Management compensation/Total employee compensation ratio % 12.4 14 15.51 43
Number of Board members Person 7 7 7 42
Number of employees aged 35 and under Person 5134 4650 4091 42
Number of employees aged 36 to 40 Person 1938 1637 1800 42
Number of employees aged 41 to 50 Person 7954 6577 5884 43
Number of employees aged 51 to 60 Person 5808 5691 5786 43
Number of employees registered outside the province Person 647 505 490 43
Number of employees registered within the province Person 20197 18050 17071 43
Number of independent directors Person 4 4 4 42
Number of new hires during the reporting period Person 209 225 33 43
Operating revenue RMB 100 million 1021.54 969.38 818.17 42
Proportion of R&D personnel % 11 10.98 14.5 42
Proportion of employees from minority groups % 1.57 1.6 1.51 42
Proportion of female directors % 28.57 14.29 42
Proportion of female managers % 4.59 4.79 4.65 43
Ratio of the shares holding by equity incentive employees of the total share capital % 0.97 0.6 0.6 42
Social insurance coverage rate for employees % 100 100 100 43
Standard deviation of age for directors/supervisors/senior executives age 3.3 3.2 4.79 42
Total amount of social insurance contributions RMB 10000 60000 62487.71 78344.47 43
Total number of R&D personnel Person 2082 2037 2408 42
Total number of employees Person 20844 18555 17561 42
Total number of female employees Person 1775 1485 1374 42
Total number of full-time employees Person 20844 18555 17561 42
Total number of male employees Person 19069 17070 16187 42

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2022 2023 2024 Report Pages
Employee turnover rate % 0.03 0.02 0.05 43
Female employee turnover rate % 0.12 0.04 0.06 43
Male employee turnover rate % 0.19 0.26 0.45 43
Operating profit ratio % -0.47 -1.61 -5.77 42
Turnover rate of directors/supervisors/senior executives % 46.15 26.09 34.78 42
Turnover rate of employees aged 30 to 40 % 0.01 0.17 0.17 43
Turnover rate of employees aged 41 to 50 % 0.03 0.02 0.03 43
Turnover rate of employees aged over 50 % 0.01 0.01 0.05 43
Turnover rate of employees registered outside the province % 0.33 0.25 0.08 43
Turnover rate of employees registered within the province % 0.17 0.23 0.43 43
Turnover rate of employees under 30 % 0.15 0.19 43

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2022 2023 2024 Report Pages
Fatality ratio of labor-related injuries % 0.01 43
Injury rate per thousand employees % 0.32 0.21 0.11 43
Number of employees severely injured in workplace incidents Person 1 43
Number of employees who died in workplace incidents Person 1 43
Number of employees with minor injuries Person 1 1 1 43
Number of fatal accidents in related parties' operations Accident 2 2 1 43
Number of fatal work-related accidents for employees Pieces 1 43
Number of fatalities in related parties' operations Person 2 2 6 43
Number of serious work-related accidents for employees Pieces 1 43
Work injury incidence rate Number of work-related injuries/million working hours 1.43 0.79 0.98 43

Lost days due to work injury.

Indicator Unit 2022 2023 2024 Report Pages
Total workdays lost due to occupational injuries Day 6295 3880 6110 43
Workdays lost per million revenue due to occupational injuries Day/RMB 10000000 0.06 0.06 0.06 43

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2022 2023 2024 Report Pages
Certification rate for special operations employees % 100 100 100 43
Coverage rate of work-related injury insurance and safety production liability insurance % 100 100 100 43
Employee physical examination coverage rate % 100 100 100 43
Investment of work-related injury insurance and safety production liability insurance RMB 10000 32 30 28 43
Number of participants in safety production training Person 43504 53453 56245 43
Number of safety production training sessions Times 205 788 1534 43
OHSAS18001/ISO45001 certification coverage rate % 100 100 100 43
Total hours of safety production training Hour 500300 484100 510800 43
Total investment in safety production RMB 100 million 1.93 0.76 1.2 43

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2022 2023 2024 Report Pages
Employee satisfaction rate % 90.21 90.25 94.86 43
Employee training sessions Day/person 16.5 19.8 20.6 43
Number of ESG training sessions for suppliers Supplier 8 21 37 42
Number of ESG-specific training sessions Times 3 2 3 42
Number of female employees trained Person 1732 1498 1345 43
Number of male employees trained Person 12168 11589 10581 43
Number of managerial employees trained Person 1264 1183 1183 43
Number of participants in environmental protection training Person 12183 10570 11518 44
Proportion of employees receiving training % 99.9 99.9 99.9 43
R&D investment as a percentage of operating income % 4.01 3.98 4.46 42
Safety training coverage rate % 100 100 100 43
Total R&D investment RMB 100 million 40.97 39.38 36.46 42
Training coverage for female employee Hour 117.5 131.5 135.6 43
Training coverage rate for female employees % 97.5 99.2 99.2 43
Training coverage rate for male employees % 99.2 99.7 99.2 43
Training coverage rate for managerial employees % 100 100 100 43
Training coverage rate for operation & maintenance employees %, Hour 116.5 148.31 99.3 43
Training coverage rate for technical employees % 97 94 99.7 43

The average training hours completed per employee by gender and employee category.

Indicator Unit 2022 2023 2024 Report Pages
Average training hours per male employee Hour 13.9 15.72 16.4 43
Average training hours per managerial employee Hour 188.2 209.4 249.61 43
Average training hours per technical employee Hour 177 187.4 220.71 43
Number of operation & maintenance employees trained Person 15862 14057 12953 43
Number of technical employees trained Person 3883 3217 3150 43
Total hours of ESG-specific training Hour 1.6 0.2 0.2 42
Total hours of environmental protection training Hour 81969 73716 90800 44
Total investment in employee training RMB 10000 2294.54 2554.39 1659.89 43
Year-on-year growth rate of R&D expenses % -9.08 -10.12 -11.45 42

Number of suppliers by geographical region.

Indicator Unit 2022 2023 2024 Report Pages
Number of domestic suppliers Supplier 2100 2130 2668 42
Number of foreign suppliers Supplier 101 172 99 42
Total market capitalization RMB 100 million 197.97 182.9 208.42 42
Total number of registered suppliers Supplier 2201 2302 2777 42

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Indicator Unit 2022 2023 2024 Report Pages
Number of suppliers with second-party audits during the reporting period Supplier 24 42 7 42
Total ESG training hours for suppliers Times 14 24 86 42

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2022 2023 2024 Report Pages
Customer complaint resolution rate % 8773 94.25 90.57 42
Customer satisfaction score Score 88.07 88.12 88.13 42
Number of customer complaints received Piece 1742 1916 2861 42
Number of customers in East China Client 1325 1009 1014 42
Number of customers in North China Client 145 118 44 42
Number of customers in South China Client 181 104 71 42
Number of customers in Southwest China Client 142 61 39 42
Number of overseas customers Client 157 174 200 42
Revenue generated per capita RMB 10000 447 533 466 43
Total number of customers Client 1999 1466 1368 42

Description of practices relating to observing and protecting intellectual property rights.

Indicator Unit 2022 2023 2024 Report Pages
Number of invention patents applied to main business Piece 2446 2541 2588 42
Number of invention patents filed annually Piece 382 390 388 42
Number of new invention patents authorized annually Piece 254 224 197 42
Total number of new patents authorized annually Piece 462 295 231 42
Total number of patents filed annually Piece 511 480 423 42
Total number of software copyrights Piece 2 10 15 42
Total number of valid patents Piece 2446 2541 2588 42

Description of quality assurance process and recall procedures.

Indicator Unit 2022 2023 2024 Report Pages
Product inspection pass rate % 100 100 100 42

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Indicator Unit 2022 2023 2024 Report Pages
Number of employees penalized or dismissed for violating anti-corruption policies Person 5 2 42
Total taxes RMB 100 million 1.78 1.121 0.97 42

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Indicator Unit 2022 2023 2024 Report Pages
Number of days between the notice date and the convening date of the annual general meeting of shareholders Days 49 27 30 42

Description of anti-corruption training provided to directors and staff.

Indicator Unit 2022 2023 2024 Report Pages
Coverage rate of directors participated in anti-corruption training % 100 100 100 42
Number of directors participating in anti-corruption related training Person 8 9 10 42
Number of employees participating in anti-corruption training Person 7900 7545 7498 42
Number of participants in compliance training Person 281 265 261 42
Per capita training hours for directors for anti-corruption Hour 35 32 24 42
Proportion of independent directors % 57.14 57.14 57.14 42
Total hours of compliance training Hour 6 5 31 42

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2022 2023 2024 Report Pages
Compound growth rate of operating revenue % 8.6 6.63 -10.43 42
Scope and number of beneficiaries under rural vitalization initiatives Person 11312 10863 10800 43
Total investment in rural vitalization RMB 10000 1092.01 967.64 364.36 43

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2022 2023 2024 Report Pages
Average volunteer service hours per individual Hour 2.41 2.43 2.41 43
Number of employee volunteers Person 3716 3519 3441 43
Number of volunteer participations Person 4.65 4.48 4.26 43
Social contribution per share RMB 0.79 0.53 0.01 42
Total annual hours dedicated to volunteer activities Hour 7651.8 5804.2 3302.4 43
Total external donations RMB 10000 349.87 363.79 348.36 43

The types of emissions and respective emissions data.

Standard Indicator Unit 2022 2023 2024
Airborne Particulate Matter (PM) Emissions Ton 8059 8712 8176
NOâ‚“ Emissions Ton 6457 7824 7596
SOâ‚“ Emissions Ton 4297 4213 4301

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023 2024
Direct GHG Emissions (Scope 1) 10000 tons 3329.16 3580.19 3411.84
Indirect Energy Emissions (Scope 2) 10000 tons 320.88 307.61 273.86
Scope 1 GHG Emissions Intensity (By Product Weight) Ton of carbon per ton of steel 1.66 1.7 1.72
Scope 2 GHG Emissions Intensity (By Product Weight) Ton of carbon per ton of steel 0.16 0.15 0.14
Total GHG Emissions 10000 tons 3650.04 3887.8 3685.7
Total GHG Emissions Intensity (By Product Weight) Ton of carbon per ton of steel 1.82 1.85 1.86

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023 2024
Disposal Rate of Hazardous Waste % 100 100 100
Hazardous Waste Disposed 10000 tons 7.61 7.63 6.73
Total Hazardous Waste 10000 tons 7.77 7.58 6.66
Total Hazardous Waste Intensity (By Product Weight) Kilogram/ton 3.89 4.61 4.08

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023 2024
Non-Hazardous Waste (Office Waste) Ton 4500 3016.4 3500
Non-Hazardous Waste Recycled 10000 tons 1273.5 1408.83 1311.74
Recycling Rate of Non-Hazardous Waste % 99.97 99.99 99.99
Total Non-Hazardous Waste Intensity (By Product Weight) Kilogram/ton 563.97 856.41 804.29

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023 2024
Comprehensive Energy Consumption Intensity (By Unit Product) Kilogram of standard coal/ton 572 577.93 580
Diesel Fuel Consumption Ton 5300 5104 4515.42
Energy Consumption Intensity (By Unit Product) GJ/ton of crude steel 16.76 16.93 17
Gasoline Consumption Ton 23 25 18
Natural Gas Consumption 10000 cubic meters 3508 23760 24722.47
Renewable Energy Consumption 100 million kWh 2.98 4.65 5.71
Total Electricity Consumption 100 million kWh 64 59.91 53.78
Total Energy Consumption 10000 tons of standard coal equivalent 1162 1210.8 1155.5

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023 2024
Recycled Water Usage cubic meters 23640000 23883100 24824200
Total Water Withdrawal tons 170000000 155450000 117755000
Water Consumption in Office cubic meters 310000 289300 356000
Water Withdrawal Intensity ton/RMB 10000 12.06 11.75 10.52

Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2022 2023 2024
Water Consumption Reduction Compared to Last Year 10000 tons 78.44 160.5 59.49

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Standard Indicator Unit 2022 2023 2024
Packaging Material Intensity (By Product Weight) Kilogram/ton 2.09 2.97 2.67
Packaging Materials Consumed tons 61300 61200 40900

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Standard Indicator Unit 2022 2023 2024
Total Investment in Ecological Restoration RMB 100 million 40.3 33.88 36.44

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2022 2023 2024
Number of Employees Aged 30-50 Person 9892 8214 7684
Number of Employees Aged Above 50 Person 5808 5691 5786
Number of Female Employees Person 1775 1485 1374
Number of Full-time Employees Person 20844 18555 17561
Number of Male Employees Person 19069 17070 16187
Number of New Employees Person 209 225 33
Number of Total Employees Person 20844 18555 17561
Percentage of Employees Aged 30-50 % 47.48 44.29 43.76
Percentage of Employees Aged Above 50 % 27.87 30.68 32.95
Percentage of Female Employees % 8.52 8 7.83
Percentage of Full-time Employees % 100 100 100
Percentage of Male Employees % 91.48 92 92.17
Percentage of New Employees % 1 1.21 0.19

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2022 2023 2024
Turnover Rate of Employees Aged 30-50 % 0.04 0.19 0.2
Turnover Rate of Employees Aged Above 50 % 0.01 0.01 0.05
Turnover Rate of Employees Aged Below 30 % 0.15 0.19
Turnover Rate of Female Employees % 0.12 0.04 0.06
Turnover Rate of Male Employees % 0.19 0.26 0.45
Turnover Rate of Total Employees % 0.03 0.02 0.05

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Standard Indicator Unit 2022
Number of Fatalities as a Result of Work-related Injuries Person 1
Number of Work-related Fatalities Person 1

Lost days due to work injury.

Standard Indicator Unit 2022 2023 2024
Lost Days Due to Work-related Injuries Day 6295 3880 6110

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Standard Indicator Unit 2022 2023 2024
Health Check Coverage for Employees % 100 100 100
Investment in Work Safety RMB 100 million 1.93 0.76 1.2
Number of People Receiving Training on Work Safety Person 43504 53453 56245
Number of Safety knowledge lectures Times 205 788 1534
Total Hours of Safety Training for Employees Hour 500300 484100 510800

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2022 2023 2024
Percentage of Employees Trained % 99.9 99.9 99.9
Percentage of Trained Female Employees % 12.46 11.46 11.27
Percentage of Trained Male Employees % 87.54 88.54 88.73
Percentage of Trained Operational Employees % 100 99.6 99.3
Percentage of Trained Senior Management % 9.44 8.29 9.13
Percentage of Trained Technical Employees % 97 94 99.7

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2022 2023 2024
Average Training Hours (Male) Hour 13.9 15.72 16.4
Average Training Hours (Senior Management) Hour 188.2 209.4 249.61
Average Training Hours (Technical Employees) Hour 177 187.4 220.71
Training Hours of ESG Hour 1.6 0.2 0.2
Training Hours of Professional Skills Development Hour 81969 73716 90800

Number of suppliers by geographical region.

Standard Indicator Unit 2022 2023 2024
Number of Suppliers in Mainland China Supplier 2100 2130 2668
Number of Suppliers in Overseas Supplier 101 172 99
Number of Total Suppliers Supplier 2201 2302 2777

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Standard Indicator Unit 2022 2023 2024
Total Supplier Training Hours on Business Ethics Times 14 24 86

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2022 2023 2024
Complaint Growth Rate % 10 49.36
Complaints Handling Rate % 8773 94.25 90.57
Total Number of Customer Complaints Piece 1742 1916 2861

Description of practices relating to observing and protecting intellectual property rights.

Standard Indicator Unit 2022 2023 2024
Number of Invention Patents Piece 254 224 197
Number of New Patent Applications Piece 511 480 423
Number of Patents Applied Piece 511 480 423
Number of Patents Granted Piece 462 295 231
Number of Patents Held Piece 2446 2541 2588

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Standard Indicator Unit 2022 2023
Number of Confirmed Incidents of Corruption case 5 2

Description of anti-corruption training provided to directors and staff.

Standard Indicator Unit 2022 2023 2024
Anti-corruption Training Coverage among Directors and Management % 100 100 100
Average Anti-corruption Training Hours for Directors and Management Hour 35 32 24
Number of Directors and Management Attendance for Anti-corruption Training Person 8 9 10
Number of General Employees Attendance for Anti-corruption Training Person 7900 7545 7498

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2022 2023 2024
Average Hours of Employee Volunteer Services Hour 2.41 2.43 2.41
Number of Employees Participating in Volunteer Activities Person 3716 3519 3441
Number of Participations in Volunteer Activities Person 4.65 4.48 4.26
Total Public Welfare Donations RMB 3498700 3637900 3483600
Total Volunteer Service Hours Hour 7651.8 5804.2 3302.4