2024 Sustainability & Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Scope 1 GHG emissions | ton of CO2 equivalent | 607.27 | 607.07 | 287.06 | 54 |
| Scope 2 GHG emissions | ton of CO2 equivalent | 1284.24 | 1584.00 | 1455.62 | 54 |
| Total GHG emissions (Scope 1 and Scope 2) | ton of CO2 equivalent | 1892.27 | 2191.05 | 1742.68 | 54 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Amount of hazardous waste generated (total electronic products discarded) | sets | 1501 | 21 | |
| Hazardous waste (Quantity of discarded electronic products) | piece | 510 | 1501 | 54 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Amount of non-hazardous waste generated | tons | 1042.65 | 21 | ||
| Domestic waste (non-hazardous waste) | ton | 33.30 | 44.00 | 60.67 | 54 |
| Ink cartridges (non-hazardous waste) | piece | 0.0 | 0.0 | 1.79 | 54 |
| Kitchen waste (non-hazardous waste) | ton | 33.30 | 31.25 | 19.99 | 54 |
| Office paper (non-hazardous waste) | ton | 16.16 | 17.36 | 19.79 | 54 |
| Toner cartridges (non-hazardous waste) | piece | 0.8 | 4.0 | 3.74 | 54 |
| Total non-hazardous waste generation | ton | 83.02 | 93.01 | 1042.66 | 54 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Diesel consumption of the Company’s vehicles | L | 4567.00 | 6899.79 | 8626.27 | 54 |
| Direct energy consumption | ton of coal equivalent | 297.79 | 54 | ||
| Electricity consumption per person | MWh/person | 2.44 | 2.55 | 2.16 | 54 |
| Gasoline consumption of the Company’s vehicles | L | 202211.35 | 263261.87 | 121077.75 | 54 |
| Indirect energy consumption | ton of coal equivalent | 3928.76 | 54 | ||
| Information system investment | RMB 10 million | 13.63 | 56 | ||
| Liquefied petroleum gas consumption | ton | 0.37 | 54 | ||
| Natural gas consumption per person | m³/person | 3.55 | 4.57 | 4.75 | 54 |
| PUE (Power Usage Effectiveness) of Beijing Fengtai Data Center | 1.210 | 1.300 | 1.295 | 21 | |
| PUE (Power Usage Effectiveness) of Beijing TravelSky Data Center | 1.700 | 1.620 | 1.620 | 21 | |
| PUE (Power Usage Effectiveness) of Dongguan Southern Data Center | 1.412 | 1.380 | 1.334 | 21 | |
| PUE (Power Usage Effectiveness) of Shanghai Jinqiao Data Center | 1.380 | 1.380 | 1.490 | 21 | |
| Power consumption per capita | MWh/person | 2.16 | 21 | ||
| Purchased hot water consumption | GJ | 660.27 | 54 | ||
| Purchased steam consumption | GJ | 89.86 | 54 | ||
| Total electricity consumption | MWh | 32124.29 | 35716.45 | 31722.56 | 54 |
| Total energy consumption | ton of coal equivalent | 4243.07 | 54 | ||
| Total natural gas consumption | m³ | 44135.93 | 64071.78 | 62470.96 | 54 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Total water consumption | ton | 104757.53 | 112194.94 | 106864.05 | 54 |
| Water consumption per capita | ton/person | 7.35 | 21 | ||
| Water consumption per person | ton/person | 7.96 | 8.00 | 8.09 | 54 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Employee number of other employment types | Person | 187 | 179 | 158 | 55 |
| Number of employees by age: 30-50 years old | Person | 8387 | 8896 | 9358 | 55 |
| Number of employees by age: <30 years old | Person | 3112 | 3445 | 3626 | 55 |
| Number of employees by age: >50 years old | Person | 1666 | 1689 | 1722 | 55 |
| Number of employees by education degree: Bachelor's degree | Person | 8284 | 8456 | 9113 | 55 |
| Number of employees by education degree: Doctor | Person | 108 | 111 | 116 | 55 |
| Number of employees by education degree: Junior college and below | Person | 1710 | 1468 | 1514 | 55 |
| Number of employees by education degree: Master's degree | Person | 3063 | 3515 | 3963 | 55 |
| Number of employees by gender: Female | Person | 6178 | 6630 | 6910 | 55 |
| Number of employees by gender: Male | Person | 6987 | 7400 | 7796 | 55 |
| Number of employees by region: Chinese mainland | Person | 10936 | 11756 | 12394 | 55 |
| Number of employees by region: Hong Kong, Macao, Taiwan, China and overseas regions | Person | 2229 | 2274 | 2312 | 55 |
| Proportion of IT R&D personnel | % | 1.89 | 56 | ||
| Total assets | RMB | 65222298791.96 | 66363297515.44 | 73740087459.87 | 54 |
| Total number of employees | Person | 13165 | 14030 | 14706 | 55 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover rate | % | 13 | 13 | 13 | 55 |
| Employee turnover rate by age: 30-50 years old | % | 10.02 | 11.14 | 10.72 | 55 |
| Employee turnover rate by age: <30 years old | % | 23.10 | 22.87 | 22.84 | 55 |
| Employee turnover rate by age: >50 years old | % | 9.12 | 6.04 | 6.50 | 55 |
| Employee turnover rate by gender: Female | % | 11.23 | 11.30 | 11.79 | 55 |
| Employee turnover rate by gender: Male | % | 14.56 | 15.30 | 14.47 | 55 |
| Employee turnover rate by region: Chinese mainland | % | 12.07 | 12.89 | 13.07 | 55 |
| Employee turnover rate by region: Hong Kong, Macao, Taiwan, China and overseas | % | 17.54 | 18.91 | 14.97 | 55 |
| Proportion of account managers leaving in total employees | % | 6.43 | 7 | 10.4 | 55 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Employee work-related injury insurance coverage rate | % | 100.00 | 100.00 | 100.00 | 55 |
| Investment in employee work-related injury insurance | RMB10000 | 1000 | 494.08 | 543.42 | 55 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Coordinated training at the company level (sessions) | Session | 30 | 211 | 53 | 55 |
| Employee training coverage | % | 86.54 | 100.00 | 100.00 | 55 |
| Employee training coverage by gender: Female employees | % | 84.85 | 100.00 | 100.00 | 55 |
| Employee training coverage by gender: Male employees | % | 88.03 | 100.00 | 100.00 | 55 |
| Number of IT R&D personnel | Person | 278 | 56 | ||
| Training at the business department level (sessions) | Session | 1234 | 1234 | 781 | 55 |
| Training participants of employees | Person-time | 23793 | 504604 | 397288 | 55 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Average number of hours of training per employee per year by gender: Female employees | Hour | 16.49 | 57.07 | 55.37 | 55 |
| Average number of hours of training per employee per year by gender: Male employees | Hour | 18.40 | 57.07 | 55.37 | 55 |
| Average number of hours of training per employee per year for all employees | Hour | 17.54 | 57.07 | 55.37 | 55 |
| Coordinated training at the company level (person-time) | Person-time | 4691 | 162031 | 163021 | 55 |
| Total employee training hours | 10000 hours | 28937 | 110000 | 81412 | 55 |
| Total expenditure on employee training | RMB10000 | 506.67 | 1868.34 | 1530.10 | 55 |
| Training at the business department level (person-time) | Person-time | 19102 | 398013 | 234267 | 55 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of suppliers from Hong Kong, Macao, Taiwan (China) and overseas | No. | 9 | 56 | ||
| Number of suppliers in Chinese mainland | No. | 376 | 56 | ||
| Total number of suppliers | No. | 202 | 234 | 385 | 56 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Complaint handling rate | % | 100.00 | 100.00 | 100.00 | 55 |
| Number of complaints received about products and services | No. | 382 | 402 | 675 | 55 |
| Satisfaction rate of customer complaint (opinions) handling | % | 88.01 | 85.21 | 80.65 | 55 |
| Satisfaction rate of new customer follow-up visits | % | 99.18 | 99.16 | 98.83 | 55 |
| Total main business revenue | RMB | 33491939399.99 | 33464082792.61 | 35412701541.44 | 54 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of patents and software copyrights held | No. | 20 | 56 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Complaint handling completion rate | % | 99.74 | 100.00 | 100.00 | 55 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of directors covered by integrity practice and anti-corruption training | Person | 9 | 56 |
| Number of employees covered by integrity practice and anti-corruption training | Person | 14706 | 56 |
| Number of management employees covered by integrity practice and anti-corruption training | Person | 97 | 56 |
| Proportion of directors covered by integrity practice and anti-corruption training | % | 100.00 | 56 |
| Proportion of employees covered by integrity practice and anti-corruption training | % | 100.00 | 56 |
| Proportion of management employees covered by integrity practice and anti-corruption training | % | 100.00 | 56 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Basic earnings per share | 0.71 | 0.68 | 0.81 | 54 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Investment in rural revitalization | RMB 10000 | 650 | 962 | 1209.96 | 56 |
| Number of employee volunteering service attendances | Person-time | 5437 | 4800 | 6912 | 56 |
| Number of people benefited by rural revitalization | Person | 60000 | 98000 | 120000 | 56 |
| Proportion of information system investment in main business revenue | % | 3.84 | 56 | ||
| Social contribution per share | 2.48 | 2.39 | 2.53 | 54 | |
| Total hours of volunteering services that employees participated in | Hour | 9024 | 620 | 2918 | 56 |
| Total investment in external donations | RMB 10000 | 741.50 | 1140.17 | 1269.65 | 56 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | ton of CO2 equivalent | 607.27 | 607.07 | 287.06 |
| Indirect Energy Emissions (Scope 2) | ton of CO2 equivalent | 1284.24 | 1584 | 1455.62 |
| Total GHG Emissions | ton of CO2 equivalent | 1892.27 | 2191.05 | 1742.68 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Hazardous Waste (Electronic and IT Equipment) | piece | 510 | 1501 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | ton | 33.3 | 44 | 60.67 |
| Non-Hazardous Waste (Kitchen Waste) | ton | 33.3 | 31.25 | 19.99 |
| Non-Hazardous Waste (Office Waste) | ton | 16.16 | 17.36 | 19.79 |
| Non-Hazardous Waste Disposed | ton | 83.02 | 93.01 | 1042.66 |
| Paper Waste | ton | 16.16 | 17.36 | 19.79 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Diesel Fuel Consumption | L | 4567 | 6899.79 | 8626.27 |
| Gasoline Consumption | L | 202211.35 | 263261.87 | 121077.75 |
| LPG Consumption | ton | 0.37 | ||
| Natural Gas Consumption | m³ | 44135.93 | 64071.78 | 62470.96 |
| Purchased Electricity | MWh | 32124.29 | 35716.45 | 31722.56 |
| Purchased Heating | GJ | 660.27 | ||
| Purchased Steam | GJ | 89.86 | ||
| Total Direct Energy Consumption | ton of coal equivalent | 297.79 | ||
| Total Energy Consumption | ton of coal equivalent | None | None | 4243.07 |
| Total Indirect Energy Consumption | ton of coal equivalent | 3928.76 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Water Consumption | ton | 104757.53 | 112194.94 | 106864.05 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Bachelor's Degree Employees | Person | 8284 | 8456 | 9113 |
| Number of Below Junior College Employees | Person | 1710 | 1468 | 1514 |
| Number of Doctoral Degree Employees | Person | 108 | 111 | 116 |
| Number of Employees Aged 30-50 | Person | 8387 | 8896 | 9358 |
| Number of Employees Aged Above 50 | Person | 1666 | 1689 | 1722 |
| Number of Employees Aged Below 30 | Person | 3112 | 3445 | 3626 |
| Number of Employees in Mainland China | Person | 10936 | 11756 | 12394 |
| Number of Employees in Overseas | Person | 2229 | 2274 | 2312 |
| Number of Female Employees | Person | 6178 | 6630 | 6910 |
| Number of Male Employees | Person | 6987 | 7400 | 7796 |
| Number of Master's Degree Employees | Person | 3063 | 3515 | 3963 |
| Number of Total Employees | Person | 13165 | 14030 | 14706 |
| Percentage of Bachelor's Degree Employees | % | 62.94 | 60.27 | 61.98 |
| Percentage of Below Junior College Employees | % | 12.99 | 10.46 | 10.3 |
| Percentage of Doctoral Degree Employees | % | 0.82 | 0.79 | 0.79 |
| Percentage of Employees Aged 30-50 | % | 63.74 | 63.41 | 63.66 |
| Percentage of Employees Aged Above 50 | % | 12.66 | 12.04 | 11.71 |
| Percentage of Employees Aged Below 30 | % | 23.65 | 24.55 | 24.66 |
| Percentage of Employees in Mainland China | % | 83.09 | 83.83 | 84.31 |
| Percentage of Employees in Overseas | % | 16.93 | 16.2 | 15.72 |
| Percentage of Female Employees | % | 46.91 | 47.25 | 46.99 |
| Percentage of Male Employees | % | 53.09 | 52.75 | 53.01 |
| Percentage of Master's Degree Employees | % | 23.27 | 25.06 | 26.96 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 10.02 | 11.14 | 10.72 |
| Turnover Rate of Employees Aged Above 50 | % | 9.12 | 6.04 | 6.5 |
| Turnover Rate of Employees Aged Below 30 | % | 23.1 | 22.87 | 22.84 |
| Turnover Rate of Employees in Mainland China | % | 12.07 | 12.89 | 13.07 |
| Turnover Rate of Female Employees | % | 11.23 | 11.3 | 11.79 |
| Turnover Rate of Male Employees | % | 14.56 | 15.3 | 14.47 |
| Turnover Rate of Total Employees | % | 13 | 13 | 13 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Investment in Work Safety | RMB10000 | 1000 | 494.08 | 543.42 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | 86.54 | 100 | 100 |
| Percentage of Trained Female Employees | % | 84.85 | 100 | 100 |
| Percentage of Trained Male Employees | % | 88.03 | 100 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Average Training Hours (Female) | Hour | 16.49 | 57.07 | 55.37 |
| Average Training Hours (Male) | Hour | 18.4 | 57.07 | 55.37 |
| Average Training Hours per Employee | Hour | 17.54 | 57.07 | 55.37 |
| Total Training Hours | Hour | 289370 | 1100000 | 814120 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Suppliers in Mainland China | No. | 376 | ||
| Number of Total Suppliers | No. | 202 | 234 | 385 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Complaint Growth Rate | % | 5.24 | 67.91 | |
| Number of Products and Service Related Complaints | No. | 382 | 402 | 675 |
| Satisfaction Rate of Customer Complaint Handling | % | 88.01 | 85.21 | 80.65 |
| Total Number of Customer Complaints | No. | 382 | 402 | 675 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Intellectual Property Rights Obtained by the Company | No. | 20 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Anti-corruption Training Coverage among Directors and Management | % | 100 |
| Coverage Rate of Ethical Standards and Anti-Corruption Training | % | 100 |
| Coverage of Anti-corruption Training for Employees | % | 100 |
| Number of Directors and Management Attendance for Anti-corruption Training | Person | 106 |
| Number of General Employees Attendance for Anti-corruption Training | Person | 14706 |
| Number of People Participated in Ethical Standards and Anti-corruption Training | Person | 14812 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Investment in Targeted Poverty Alleviation | RMB 10000 | 650 | 962 | 1209.96 |
| Number of Participations in Volunteer Activities | Person-time | 5437 | 4800 | 6912 |
| Total Public Welfare Donations | RMB 10000 | 741.5 | 1140.17 | 1269.65 |
| Total Volunteer Service Hours | Hour | 9024 | 620 | 2918 |