Sustainability Report 2024
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Annual emissions per employee (Scope 3) (tons of carbon dioxide/person) | tons of carbon dioxide/person | 0.05 | 0.05 | 54 | |
| Annual paper emissions per employee (tons of carbon dioxide) | tons of carbon dioxide | 0.05 | 0.05 | 54 | |
| Annual waste emissions per employee (tons of carbon dioxide/person) | tons of carbon dioxide/person | 0.002 | 54 | ||
| Carbon dioxide equivalent emission reduction | 10000 tons | 13530.46 | 17253.83 | 20100.67 | 30 |
| Coal (tons of carbon dioxide) | tons of carbon dioxide | 170.00 | 129.05 | 55.69 | 53 |
| Diesel (tons of carbon dioxide) | tons of carbon dioxide | 4151.00 | 3462.69 | 3878.46 | 53 |
| Direct emissions (Scope 1) (tons of carbon dioxide) | tons of carbon dioxide | 69497.11 | 63928.61 | 63760.24 | 53 |
| Emissions of waste from operation (tons of carbon dioxide) | tons of carbon dioxide | 872.60 | 54 | ||
| External power purchase (tons of carbon dioxide) | tons of carbon dioxide | 1613315.09 | 1584122.24 | 1243973.97 | 53 |
| Gasoline (tons of carbon dioxide) | tons of carbon dioxide | 32604.30 | 29178.45 | 27521.24 | 53 |
| Greenhouse gas emissions (Scope 1 & 2) (tons of carbon dioxide) | tons of carbon dioxide | 1682812.20 | 1648050.85 | 1307734.21 | 53 |
| Greenhouse gas emissions per employee (Scope 1 & 2) (tons of carbon dioxide per person) | tons of carbon dioxide per person | 4.73 | 4.49 | 3.19 | 53 |
| Indirect emissions (Scope 2) (tons of carbon dioxide) | tons of carbon dioxide | 1613315.09 | 1584122.24 | 1243973.97 | 53 |
| LPG (tons of carbon dioxide) | tons of carbon dioxide | 593.48 | 449.55 | 76.77 | 53 |
| Natural gas (tons of carbon dioxide) | tons of carbon dioxide | 31768.07 | 30498.02 | 32061.84 | 53 |
| Others (tons of carbon dioxide) | tons of carbon dioxide | 210.26 | 210.85 | 166.23 | 53 |
| Paper emissions (tons of carbon dioxide) from purchased goods and services | tons of carbon dioxide | 17602.43 | 19415.90 | 54 | |
| Reduction in carbon emissions through digital business transactions | tonnes | 80000 | 52 | ||
| Scope 3 Greenhouse gas emissions (tons of carbon dioxide) | tons of carbon dioxide | 17602.43 | 20288.51 | 54 | |
| Standard coal equivalent emission reduction | 10000 tons | 13505.21 | 16675.25 | 19044.18 | 30 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2022-2026 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|
| Annual paper consumption per employee (tons per person) | tons per person | 0.018 | 0.019 | 0.025 | 56 | |
| Discarded electronic information products (tons) | tons | 1278.63 | 54 | |||
| Kitchen waste (tons) | tons | 8955.63 | 54 | |||
| Per capita use of paper decrease across the Bank | % | 5.26 | 48 | |||
| Percentage of recyclable materials used in renovated or newly built green outlets | % | 67.15 | 46 | |||
| Percentage of retired self-service equipment (e.g., ATMs) recycled annually by qualified suppliers | % | 100 | 48 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Ammonia and nitrogen reduction | 10000 tons | 67.07 | 83.13 | 95.79 | 30 |
| COD emission reduction | 10000 tons | 427.43 | 497.67 | 491.73 | 30 |
| Nitric oxides emission reduction | 10000 tons | 485.51 | 588.92 | 648.61 | 30 |
| Sulphur dioxide emission reduction | 10000 tons | 390.48 | 493.62 | 559.22 | 30 |
| Wuhan Stadium Street Green Branch certified as carbon neutral | branch | 1 | 49 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022-2026 | 2024 | Report Pages |
|---|---|---|---|---|
| Percentage of Bank's waste IT assets delivered to qualified enterprises for disposal and registered with government environmental protection department | % | 100 | 47 | |
| Scrapped vehicles (tons) | tons | 1479.79 | 54 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Annual energy consumption per employee (tons of standard coal per person) | tons of standard coal per person | 0.8 | 0.87 | 0.92 | 56 |
| Coal (tons of standard coal) | tons of standard coal | 58 | 44.75 | 19 | 55 |
| Diesel (tons of standard coal) | tons of standard coal | 1924.45 | 1605.36 | 1798.09 | 55 |
| Direct energy consumption (tons of standard coal) | tons of standard coal | 37252.05 | 34818.58 | 34971.82 | 55 |
| Energy consumption (MWh) | MWh | 2649776.97 | 2584050.83 | 2680347.16 | 55 |
| Energy consumption (tons of standard coal) | tons of standard coal | 325657.59 | 317579.85 | 329414.67 | 55 |
| External power purchase (tons of standard coal) | tons of standard coal | 288405.54 | 282761.27 | 294442.85 | 55 |
| Gasoline (tons of standard coal) | tons of standard coal | 15719.03 | 14110.88 | 13309.49 | 55 |
| Indirect energy consumption (tons of standard coal) | tons of standard coal | 288405.54 | 282761.27 | 294442.85 | 55 |
| LPG (tons of standard coal) | tons of standard coal | 347.96 | 263.59 | 45.02 | 55 |
| Natural gas (tons of standard coal) | tons of standard coal | 19104.16 | 18695.21 | 19722.31 | 55 |
| Others (tons of standard coal) | tons of standard coal | 98.45 | 98.79 | 77.92 | 55 |
| Proportion of new energy official vehicles among new cars | % | 50 | 46 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Annual water consumption per employee (tons per person) | tons per person | 39.89 | 46.27 | 51.27 | 56 |
| Water consumption (total, tons) | tons | 16336490.04 | 16977313.26 | 18246296.32 | 56 |
| Water saving | 10000 tons | 25066.65 | 32311.05 | 36624.66 | 30 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Paper consumption (total, tons) | tons | 7503.45 | 6802.61 | 8841.62 | 56 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Additional green sector investment by CCB Private Equity through subsidiary funds (end of 2024) | RMB billion | 1.033 | 32 |
| Green bonds issued by Hong Kong and London branches | USD billion | 1 | 31 |
| Newly committed green sector investment by CCB Private Equity through subsidiary funds (end of 2024) | RMB million | 386 | 32 |
| Number of green outlets built and opened | outlets | 1051 | 49 |
| Number of green outlets opened | outlets | 1051 | 46 |
| Offshore blue bonds issued by Hong Kong and London branches | RMB billion | 2 | 31 |
| Year-on-year growth in green industry allocation by CCB Life (end of 2024) | % | 5.02 | 32 |
Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Green wealth management business balance | RMB billion | 24.972 | 33 |
| Green wealth management business balance growth rate | % | 42.01 | 33 |
| Green wealth management business balance increase compared to previous year | RMB billion | 7.388 | 33 |
| Green, social responsibility, and sustainability bonds underwritten by CCB International | issuances | 27 | 31 |
| Green-specific allocations (end of year) | RMB billion | 200 | 31 |
| Number of in-depth reports on green energy sector (CCB Consulting) | 20 | 33 | |
| Number of in-depth reports on green finance sector (CCB Consulting) | 16 | 33 | |
| Total bond issuance in equipment renewal and consumer goods trade-in sectors | RMB billion | RMB 3.1 billion | 34 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Employees aged 60 and above (persons) | persons | 304 | 363 | 435 | 114 |
| Employees at Domestic Institutions of the Bank (persons) | persons | 351243 | 352159 | 353490 | 114 |
| Employees at Domestic Subsidiaries (persons) | persons | 19107 | 18252 | 17585 | 114 |
| Employees at Head Office (persons) | persons | 14429 | 14787 | 15081 | 114 |
| Employees at Overseas Institutions of the Bank (persons) | persons | 1345 | 1365 | 1307 | 114 |
| Employees at Overseas Subsidiaries (persons) | persons | 4987 | 5095 | 4465 | 114 |
| Employees at Subsidiaries (persons) | persons | 24094 | 23347 | 22050 | 114 |
| Employees in Bohai Rim (persons) | persons | 58009 | 58337 | 58924 | 114 |
| Employees in Central China (persons) | persons | 72056 | 71514 | 71038 | 114 |
| Employees in Northeastern China (persons) | persons | 33843 | 33242 | 33046 | 114 |
| Employees in Pearl River Delta (persons) | persons | 45147 | 45172 | 45306 | 114 |
| Employees in Western China (persons) | persons | 75140 | 75696 | 76125 | 114 |
| Employees in Yangtze River Delta (persons) | persons | 52619 | 53411 | 53970 | 114 |
| Ethnic minority employees (persons) | persons | 21669 | 22256 | 22914 | 114 |
| Foreign employees (persons) | persons | 5779 | 5925 | 5256 | 114 |
| Labour contractors (persons) | persons | 3682 | 3624 | 3374 | 114 |
| New employees (persons) | persons | 17591 | 20278 | 19282 | 114 |
| Number of bank outlets in formerly impoverished counties | outlets | 1044 | 72 | ||
| Number of bank outlets in key counties targeted for rural revitalisation support | outlets | 142 | 72 | ||
| Number of bank outlets located in counties | outlets | 4267 | 72 | ||
| Number of banking outlets worldwide | 14356 | 14895 | 14750 | 117 | |
| Number of employees aged 30 and under (persons) | persons | 78594 | 92188 | 100126 | 113 |
| Number of employees aged 31 to 40 (persons) | persons | 104401 | 113350 | 109726 | 113 |
| Number of employees aged 41 to 50 (persons) | persons | 82283 | 80700 | 76991 | 113 |
| Number of employees aged 51 to 59 (persons) | persons | 87006 | 90270 | 89569 | 113 |
| Number of female employees (persons) | persons | 190449 | 201175 | 199889 | 113 |
| Number of inclusive finance loan customers | million customers | 3.36 million | 59 | ||
| Number of inclusive finance loan customers (10000 accounts) | 10000 accounts | 252.59 | 317.33 | 335.84 | 113 |
| Number of inclusive finance specialists appointed | specialists | 22000 | 72 | ||
| Number of male employees (persons) | persons | 162139 | 175696 | 176958 | 113 |
| Proportion of females employed through campus recruitment (%) | % | 57.7 | 56.35 | 55.26 | 114 |
| Proportion of males employed through campus recruitment (%) | % | 42.3 | 43.65 | 44.74 | 114 |
| Total number of employees (persons) | persons | 376682 | 376871 | 376847 | 113 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover rate by age: 25 and under (%) | % | 5.2 | 4.45 | 4.01 | 115 |
| Employee turnover rate by age: 26 to 35 (%) | % | 3.1 | 2.68 | 2.18 | 115 |
| Employee turnover rate by age: 36 to 45 (%) | % | 0.9 | 0.78 | 0.56 | 115 |
| Employee turnover rate by age: 46 to 54 (%) | % | 0.2 | 0.2 | 0.17 | 115 |
| Employee turnover rate by age: 55 and above (%) | % | 0.2 | 0.11 | 0.11 | 115 |
| Employee turnover rate by gender: Female (%) | % | 1.8 | 1.54 | 1.36 | 115 |
| Employee turnover rate by gender: Male (%) | % | 1.6 | 1.41 | 1.15 | 115 |
| Employee turnover rate by region: Bohai Rim (%) | % | 1.2 | 1.1 | 0.8 | 115 |
| Employee turnover rate by region: Central China (%) | % | 1.3 | 1.13 | 0.93 | 115 |
| Employee turnover rate by region: Head Office (%) | % | 2.5 | 2.7 | 2.1 | 115 |
| Employee turnover rate by region: Northeastern China (%) | % | 1.1 | 0.96 | 0.83 | 115 |
| Employee turnover rate by region: Overseas (%) | % | 13 | 8.55 | 8.01 | 115 |
| Employee turnover rate by region: Pearl River Delta (%) | % | 2 | 1.73 | 1.98 | 115 |
| Employee turnover rate by region: Western China (%) | % | 1.5 | 1.42 | 1.14 | 115 |
| Employee turnover rate by region: Yangtze River Delta (%) | % | 2.9 | 2.3 | 1.81 | 115 |
| Overall employee turnover rate (%) | % | 1.7 | 1.48 | 1.26 | 115 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Employment injury: Business death ratio (%) | % | 0.003 | 0.003 | 0.005 | 115 |
| Employment injury: Death toll on business (persons) | persons | 10 | 9 | 17 | 115 |
Lost days due to work injury.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Employment injury: Working days affected as a result of employment injuries (days) | days | 15877 | 24748 | 24588 | 115 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Compliance education participants (cumulative total) | million participants | 2.48 | 111 | ||
| External expert participation rate | % | 9.66 | 10.96 | 18.06 | 117 |
| Number of Head Office demonstration classes held | classes | 3 | 96 | ||
| Number of Head Office training classes for outlet operations supervisor training programme | 13 | 97 | |||
| Number of Head Office-level core courses | courses | 14 | 96 | ||
| Number of Head Office-level rotation training classes for 'Talent with Integrity' outlet customer service manager training programme | 25 | 97 | |||
| Number of branches participating in 'Be Better with You' client manager training programme | 15 | 97 | |||
| Number of employees participating in professional and technical examinations (entire Group) | 250000 | 97 | |||
| Number of new employees covered by Head Office lectures | people | 20000 | 96 | ||
| Number of offline training sessions for outlet heads | sessions | 8 | 96 | ||
| Number of on-site training sessions for 'Be Better with You' client manager training programme | 30 | 97 | |||
| Number of outlet heads empowered through capability enhancement learning project | people | 1200 | 96 | ||
| Number of outlet operations supervisors and related management personnel trained | 780 | 97 | |||
| Number of participants in offline training sessions for outlet heads | people | 460 | 96 | ||
| Number of people who studied Head Office-level core courses | people | 129000 | 96 | ||
| Number of professional and technical examinations organised for employees (entire Group) | 2 | 97 | |||
| Number of professional skills developed for FinLLM | skills | 7000 | 70 | ||
| Number of tier-1 branches covered by 'Talent with Integrity' training programme | 37 | 97 | |||
| Percentage of female employees attending training | % | 99.91 | 98.39 | 99.60 | 116 |
| Percentage of male employees attending training | % | 99.81 | 98.25 | 99.42 | 116 |
| Percentage of training attending employees at the business manager level and below | % | 99.85 | 98.22 | 99.50 | 116 |
| Percentage of training attending employees at the tier-1 branch level and Head Office department level and above | % | 100 | 100 | 100 | 116 |
| Percentage of training attending employees at the tier-2 branch level, tier-1 branch department level, and Head Office division level | % | 100 | 100 | 100 | 116 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Average training hours of employees at the business manager level and below | hours | 185.30 | 173.50 | 245.58 | 116 |
| Average training hours of employees at the tier-1 branch level and Head Office department level and above | hours | 101.75 | 162.59 | 327.24 | 116 |
| Average training hours of employees at the tier-2 branch level, tier-1 branch department level, and Head Office division level | hours | 156.28 | 203.30 | 305.54 | 116 |
| Average training hours of female employees | hours | 191.68 | 179.88 | 249.46 | 116 |
| Average training hours of male employees | hours | 157.63 | 166.04 | 246.10 | 116 |
| Number of people trained in Head Office demonstration classes | people | 109 | 96 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Balance of agriculture-related loans (RMB100 million) | RMB100 million | 30045.26 | 38190.24 | 33329.12 | 113 |
| Balance of green loans | RMB100 million | 27501.04 | 38829.36 | 46979.09 | 30 |
| Balance of inclusive finance loans | RMB trillion | RMB3.41 trillion | 59 | ||
| Balance of inclusive finance loans (RMB100 million) | RMB100 million | 23513.58 | 30425.88 | 34080.04 | 113 |
| Balance of real estate development loans for indemnificatory housing (RMB100 million) | RMB100 million | 1700.11 | 1922.15 | 2051.64 | 113 |
| Cumulative margin deposits for green futures brokerage business | RMB billion | 14.578 | 33 | ||
| Cumulative margin deposits for green futures brokerage business year-on-year increase | % | 187.7 | 33 | ||
| Increase in number of inclusive finance loan customers compared to previous year | thousand customers | 185.1 thousand | 59 | ||
| Local supplier procurement expenditure as a percentage of the total | % | 99.56 | 99.41 | 99.41 | 117 |
| Number of outlets capable of providing inclusive financial services | outlets | 14000 | 72 | ||
| Number of self-service bank branches | 21558 | 19533 | 17756 | 117 | |
| Number of smart teller machines (STMs) | 48595 | 43434 | 39090 | 117 | |
| Number of suppliers in Central China | 6885 | 7778 | 8481 | 117 | |
| Number of suppliers in Northeastern China | 4849 | 5541 | 6083 | 117 | |
| Number of suppliers in Western China | 9388 | 10652 | 11894 | 117 | |
| Number of suppliers in the Bohai Rim | 8025 | 9178 | 10129 | 117 | |
| Number of suppliers in the Pearl River Delta | 7889 | 8957 | 9763 | 117 | |
| Number of suppliers in the Yangtze River Delta | 13268 | 15019 | 16191 | 116 | |
| Percentage of bank outlets located in counties | % | 30.32 | 72 | ||
| Total number of bank outlets | outlets | 14074 | 72 | ||
| Underwriting volume of bonds in equipment renewal and consumer goods trade-in sectors | RMB million | RMB 890 million | 34 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Green bond investments/trades executed | investments/trades | 200 | 31 | ||
| Number of green policy consulting services delivered (CCB Consulting) | 24 | 33 | |||
| Number of social responsibility training sessions for suppliers (including interviews and business exchanges) | 22 | 22 | 23 | 117 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of key green consulting projects implemented (CCB Consulting) | 5 | 33 | |
| Total scale of customized Jiaxin closed-end (Green Enterprise Exclusive) wealth management products (issues 130 and 143) | RMB billion | 3 | 33 |
| Total size of green-oriented asset-backed notes (REITs) issuance for green buildings | RMB million | RMB 1066 million | 34 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of offline promotional activities (Anti-Counterfeiting Awareness Month campaign) | activities | 16000 | 82 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Average number of complaints per outlet | complaints per outlet | 11 | 78 | ||
| Complaint incidence rate (complaints per million customers) | complaints per million customers | 201 | 78 | ||
| Coupon rate of green-oriented asset-backed notes (REITs) issuance for green buildings | % | 3.27 | 34 | ||
| Number of ATMs | 56943 | 48133 | 43036 | 117 | |
| Number of business scenarios deployed for FinLLM | scenarios | 193 | 70 | ||
| Number of customers attracted to digital financial literacy zone (cumulative) | million customers | 318 | 82 | ||
| Number of online banking users | 10000 users | 41713 | 43027 | 44078 | 117 |
| Number of personal mobile banking users | 10000 users | 43997 | 46269 | 48404 | 117 |
| Number of phone banking customers | 10000 users | 46546 | 48069 | 49354 | 117 |
| Number of readers and viewers of various content types during major festivals, holidays, and special events | million | 20 | 82 | ||
| Number of registered users of 3D Digital Showroom of Consumer Protection platform (cumulative) | million users | 10.3 | 82 | ||
| Number of users carrying out financial transactions on 'binary star' platform | users | 184000000 | 70 | ||
| Number of users of 'binary star' platform | users | 521000000 | 70 | ||
| Number of users that connect bank accounts with WeChat | 10000 users | 13116 | 14951 | 16522 | 117 |
| Percentage of complaints received in Bohai Rim region | % | 18.39 | 78 | ||
| Percentage of complaints received in Central China | % | 22.64 | 78 | ||
| Percentage of complaints received in Western China | % | 17.51 | 78 | ||
| Percentage of complaints related to credit cards | % | 27.88 | 78 | ||
| Percentage of complaints related to debit cards | % | 30.53 | 78 | ||
| Percentage of complaints related to personal loans | % | 13.35 | 78 | ||
| Term of green-oriented asset-backed notes (REITs) issuance for green buildings | years | 18 | 34 | ||
| Total number of consumer complaints accepted | cases | 154901 | 78 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of branches showcasing 3D Digital Showroom of Consumer Protection exhibition halls | branches | 31 | 82 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of active personal wallets in e-CNY business (categories 1 and 2) | wallets | 16429080 | 70 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Contract fulfilment rate | % | 100 | 100 | 100 | 117 |
| Number of cybersecurity publicity activities organised (National Cybersecurity Week campaign) | activities | 2700 | 82 | ||
| Number of onsite activities conducted (Illegal Fundraising Prevention Month campaign) | activities | 25000 | 82 | ||
| Number of participants engaged (Illegal Fundraising Prevention Month campaign) | million participants | 9.91 | 82 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of outlet customer service managers covered by 'Talent with Integrity' training programme | 1500 | 97 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| ESG bond investments/trades executed | investments/trades | 800 | 31 | ||
| Expenditure on public welfare donation (RMB10000) | RMB10000 | 12776 | 13313 | 13417 | 113 |
| Green pension business balance | RMB billion | 5.6 | 33 | ||
| Green pension business balance year-on-year increase | % | 18 | 33 | ||
| Number of consumers reached (Anti-Counterfeiting Awareness Month campaign) | million consumers | 9 | 82 | ||
| Number of consumers reached (Popularising Financial Knowledge campaign) | million consumers | 33 | 82 | ||
| Number of customers reached by financial education and publicity activities (March 15 Consumer Protection Awareness Week and Financial Literacy Month campaigns) | billion customers | 1.47 | 82 | ||
| Number of individuals covered by cybersecurity publicity activities (National Cybersecurity Week campaign) | million individuals | 3.48 | 82 | ||
| Number of online and offline financial education and publicity activities organised (March 15 Consumer Protection Awareness Week and Financial Literacy Month campaigns) | activities | 137000 | 82 | ||
| Number of outlets with 'Courtesy Window' | 13873 | 13873 | 13828 | 117 | |
| Number of outlets with 'Workers’ Harbour' | 13875 | 13845 | 13766 | 117 | |
| Number of outlets with a wheelchair access ramp | 11228 | 11410 | 10366 | 117 | |
| Number of young volunteers participating in public welfare | persons | 70000 | 102 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Cumulative donation in 'Do Good, Be Wise' public welfare project | million | RMB13 | 105 |
| Direct investments in green sectors by CCB Private Equity (end of 2024) | RMB billion | 1.575 | 32 |
| Donations for flood and typhoon disaster relief in Liaoning, Hunan, and Hainan | million RMB | 4.6 | 102 |
| ESG-oriented investments (end of year) | RMB billion | 500 | 31 |
| Funds raised by CCB International underwriting | USD billion | 7.3 | 31 |
| Green fee reductions and concessions for green futures | RMB million | 14.3895 | 33 |
| Green fee reductions and concessions year-on-year increase for green futures | % | 15 | 33 |
| Green finance business balance | RMB billion | 15.734 | 33 |
| Green financial bonds issued in domestic market | RMB billion | 20 | 31 |
| Green industry allocation by CCB Life (end of 2024) | RMB billion | 17.979 | 32 |
| Green insurance coverage for green projects (CCB Property & Casualty) | RMB billion | 45.456 | 33 |
| Green insurance coverage year-on-year increase (CCB Property & Casualty) | % | 23.64 | 33 |
| Increase in balance of inclusive finance loans compared to previous year | RMB million | RMB365416 million | 59 |
| Number of donations and paired support activities in 'Do Good, Be Wise' public welfare project | donations and activities | 400 | 105 |
| Number of instances of care extended to employees in distress or dispatched away from home during New Year's Day and Chinese Spring Festival | instances | 90000 | 92 |
| Number of institutions and outlets visited by CCB during New Year's Day and Chinese Spring Festival | institutions and outlets | 9944 | 92 |
| Number of people served by volunteer services | persons | 1000000 | 102 |
| Number of teachers and students supported in 'Do Good, Be Wise' public welfare project | people | 43000 | 105 |
| Share of green bonds in credit bond portfolio | % | 15 | 31 |
| Total donations to public welfare projects | million RMB | 134 | 102 |
| Total green and sustainability-themed bond issuance facilitated | RMB billion | 186.39 | 31 |
| Total green and sustainability-themed bond issuances underwritten | issuances | 112 | 31 |
| Total volunteer hours provided by young volunteers | hours | 179100 | 102 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tons of carbon dioxide | 69497.11 | 63928.61 | 63760.24 |
| GHG Emissions from Natural Gas | tons of carbon dioxide | 31768.07 | 30498.02 | 32061.84 |
| Indirect Energy Emissions (Scope 2) | tons of carbon dioxide | 1613315.09 | 1584122.24 | 1243973.97 |
| Scope 3 GHG Emissions (Purchased Goods/Services) | tons of carbon dioxide | 17602.43 | 19415.9 | |
| Scope 3 GHG Emissions (Waste Generated in Operations) | tons of carbon dioxide | 872.6 | ||
| Scope 3 GHG Emissions Intensity (By Employee) | tons of carbon dioxide/person | 0.05 | 0.05 | |
| Total GHG Emissions | tons of carbon dioxide | 1682812.2 | 1648050.85 | 1307734.21 |
| Total GHG Emissions Intensity (By Employee) | tons of carbon dioxide per person | 4.73 | 4.49 | 3.19 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Non-Hazardous Waste (Electronic Waste) | tons | 1278.63 |
| Non-Hazardous Waste (Kitchen Waste) | tons | 8955.63 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Ammonia Nitrogen Emissions Reduction Compared to Last Year | 10000 tons | 67.07 | 83.13 | 95.79 |
| NOx Emissions Reduction Compared to Last Year | 10000 tons | 485.51 | 588.92 | 648.61 |
| SO2 Emissions Reduction Compared to Last Year | 10000 tons | 390.48 | 493.62 | 559.22 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2022-2026 |
|---|---|---|
| Target Hazardous Waste Intensity Reduction Percentage Compared to Last Year | % | 100 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Diesel Fuel Consumption | tons of standard coal | 1924.45 | 1605.36 | 1798.09 |
| Energy Consumption Intensity (By Employee) | tons of standard coal per person | 0.8 | 0.87 | 0.92 |
| Fossil Fuel Consumption | tons of standard coal | 37252.05 | 34818.58 | 34971.82 |
| Gasoline Consumption | tons of standard coal | 15719.03 | 14110.88 | 13309.49 |
| LPG Consumption | tons of standard coal | 347.96 | 263.59 | 45.02 |
| Natural Gas Consumption | tons of standard coal | 19104.16 | 18695.21 | 19722.31 |
| Total Direct Energy Consumption | tons of standard coal | 37252.05 | 34818.58 | 34971.82 |
| Total Energy Consumption | tons of standard coal | 325657.59 | 317579.85 | 329414.67 |
| Total Indirect Energy Consumption | tons of standard coal | 288405.54 | 282761.27 | 294442.85 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Water Consumption | tons | 16336490.04 | 16977313.26 | 18246296.32 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Packaging Material Consumption (Paper) | tons | 7503.45 | 6802.61 | 8841.62 |
Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Investment in Climate Change Management | RMB billion | 200 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Contractors | persons | 3682 | 3624 | 3374 |
| Number of Employees Aged 30-50 | persons | 186684 | 194050 | 186717 |
| Number of Employees Aged Above 50 | persons | 167404 | 181903 | 189004 |
| Number of Employees Aged Below 30 | persons | 78594 | 92188 | 100126 |
| Number of Female Employees | persons | 190449 | 201175 | 199889 |
| Number of Male Employees | persons | 162139 | 175696 | 176958 |
| Number of New Employees | persons | 17591 | 20278 | 19282 |
| Number of Total Employees | persons | 376682 | 376871 | 376847 |
| Percentage of Contractors | % | 0.98 | 0.96 | 0.9 |
| Percentage of Employees Aged 30-50 | % | 49.57 | 51.49 | 49.55 |
| Percentage of Employees Aged Above 50 | % | 44.45 | 48.28 | 50.17 |
| Percentage of Employees Aged Below 30 | % | 20.86 | 24.47 | 26.57 |
| Percentage of Female Employees | % | 50.57 | 53.4 | 53.04 |
| Percentage of Male Employees | % | 43.05 | 46.62 | 46.97 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Turnover Rate of Employees in Central China | % | 1.3 | 1.13 | 0.93 |
| Turnover Rate of Employees in Northeast China | % | 1.1 | 0.96 | 0.83 |
| Turnover Rate of Employees in Overseas | % | 13 | 8.55 | 8.01 |
| Turnover Rate of Employees in Pearl River Delta | % | 2 | 1.73 | 1.98 |
| Turnover Rate of Employees in Western China | % | 1.5 | 1.42 | 1.14 |
| Turnover Rate of Employees in Yangtze River Delta | % | 2.9 | 2.3 | 1.81 |
| Turnover Rate of Female Employees | % | 1.8 | 1.54 | 1.36 |
| Turnover Rate of Male Employees | % | 1.6 | 1.41 | 1.15 |
| Turnover Rate of Total Employees | % | 1.7 | 1.48 | 1.26 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Fatalities Rate as a Result of Work-related Injuries | % | 0.003 | 0.003 | 0.005 |
| Number of Fatalities as a Result of Work-related Injuries | persons | 10 | 9 | 17 |
| Number of Work-related Fatalities | persons | 10 | 9 | 17 |
Lost days due to work injury.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | days | 15877 | 24748 | 24588 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | 99.85 | 98.22 | 99.5 |
| Percentage of Trained Female Employees | % | 99.91 | 98.39 | 99.6 |
| Percentage of Trained Male Employees | % | 99.81 | 98.25 | 99.42 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Average Training Hours (Female) | hours | 191.68 | 179.88 | 249.46 |
| Average Training Hours (General Staff) | hours | 185.3 | 173.5 | 245.58 |
| Average Training Hours (Male) | hours | 157.63 | 166.04 | 246.1 |
| Average Training Hours (Middle Management) | hours | 156.28 | 203.3 | 305.54 |
| Average Training Hours (Senior Management) | hours | 101.75 | 162.59 | 327.24 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Suppliers in Central China | suppliers | 6885 | 7778 | 8481 |
| Number of Suppliers in Northeast China | suppliers | 4849 | 5541 | 6083 |
| Number of Suppliers in Pearl River Delta | suppliers | 7889 | 8957 | 9763 |
| Number of Suppliers in Western China | suppliers | 9388 | 10652 | 11894 |
| Number of Suppliers in Yangtze River Delta | suppliers | 13268 | 15019 | 16191 |
| Number of Suppliers in the Bohai Rim | suppliers | 8025 | 9178 | 10129 |
| Proportion of Spending on Local Suppliers | % | 99.56 | 99.41 | 99.41 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Supplier Social Responsibility Training Sessions | 22 | 22 | 23 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Total Number of Customer Complaints | cases | 154901 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of People Participated in Ethical Standards and Anti-corruption Training | 1500 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Donations to Disaster Relief Contributions to Public Welfare | million RMB | 4.6 |
| Total Public Welfare Donations | million RMB | 134 |
| Total Volunteer Service Hours | hours | 179100 |