China Merchants Securities Co., Ltd. 2024 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2021 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|
| Emissions of particulate matter per employee | g/person | 75 | 32 | 23 | 22 | 66 |
| Nitrogen oxide emissions per employee | g/person | 1021 | 444 | 315 | 275 | 66 |
| Sulfur oxide emissions per employee | kg/person | 0.00059 | 0.00033 | 0.00037 | 0.00033 | 66 |
| Total discharge of sanitary wastewater | tons | 155965 | 86579 | 66420 | 74077 | 66 |
| Total nitrogen oxide emissions | g | 1221960 | 554972 | 401557 | 304796 | 66 |
| Total nitrogen oxides emissions | decrease compared to previous year | 7.91% | 41 | |||
| Total particulate matter | g | 96045 | 40681 | 29546 | 27227 | 66 |
| Total particulate matter emissions | decrease compared to previous year | 7.91% | 41 | |||
| Total sulfur oxide emissions | kg | 706 | 661 | 478 | 440 | 66 |
| Total sulfur oxides emissions | decrease compared to previous year | 8.04% | 41 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|
| Greenhouse gas emissions Scope 1 per employee | tCO₂/person | 1.31 | 2.23 | 2.38 | 1.98 | 65 |
| Greenhouse gas emissions for Scope 1 | tCO₂ | 10.51 | 9.73 | 7.35 | 6.49 | 65 |
| Greenhouse gas emissions for Scope 2 | tCO₂ | 14477 | 26749 | 27919 | 26047 | 65 |
| Greenhouse gas emissions for Scope 3 | tCO₂ | 1267 | 5536 | 5211 | 65 | |
| Scope 1 Diesel emissions per employee | tCO₂/person | 0.014 | 0.011 | 0.008 | 65 | |
| Scope 1 Emissions from employees' business trip hotel accommodation | tCO₂ | 5.56 | 5.67 | 5.31 | 65 | |
| Scope 1 Emissions from employees' business trip vehicles | tCO₂ | 6.66 | 4.787 | 4.463 | 65 | |
| Scope 1 Gasoline emissions per employee | tCO₂/person | 0.09 | 0.08 | 0.06 | 0.05 | 65 |
| Scope 1 Natural gas emissions per employee | tCO₂/person | 0.009 | 0.004 | 65 | ||
| Scope 1 Total diesel emissions | tCO₂ | 16.9 | 13.43 | 10.41 | 65 | |
| Scope 1 Total gasoline emissions | tCO₂ | 10.51 | 9.56 | 7.11 | 6.53 | 65 |
| Scope 1 Total natural gas emissions | tCO₂ | 10.88 | 5.41 | 65 | ||
| Scope 1 emissions | decrease compared to 2021 | 6.60% | 41 | |||
| Scope 2 Emissions of outsourced electricity per employee | tCO₂/person | 1.22 | 1.29 | 1.64 | 1.7 | 65 |
| Scope 2 Emissions of outsourced heating (cooling) services per employee | tCO₂/person | 0.86 | 0.69 | 0.24 | 65 | |
| Scope 2 Total emissions of outsourced electricity | tCO₂ | 14497 | 16125 | 20907 | 22818 | 65 |
| Scope 2 Total emissions of outsourced heating (cooling) services | tCO₂ | 10777.5 | 8870.6 | 3278.2 | 65 | |
| Scope 2 emissions | tons | 3471.12 | 41 | |||
| Scope 3 emissions | tons | 3163.33 | 41 | |||
| Total greenhouse gas emissions (Scope 1) | tCO₂ | 15748 | 27871 | 36443 | 26716 | 65 |
| Total greenhouse gas emissions (Scope 1, 2 and 3) | reduction compared to 2021 | 11.26% | 41 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|
| (Fluorescent) tubes | branch | 5614 | 3411 | 2786 | 2046 | 65 |
| (Fluorescent) tubes per employee | branch/person | 0.47 | 0.27 | 0.22 | 0.15 | 65 |
| Ink cartridges per employee | branch/person | 0.06 | 0.09 | 0.03 | 0.02 | 65 |
| Office Waste per employee | tons/person | 0.01 | 0.01 | 0.003 | 65 | |
| Office Wastes | tons | 17.059 | 16.76 | 45.18 | 65 | |
| Office paper consumption per employee | tons/person | 0.004 | 0.005 | 0.005 | 65 | |
| Office waste produced | reduction compared to 2021 | 12.19% | 41 | |||
| Recycled paper usage | pieces | 2108 | 1820 | 65 | ||
| Toner cartridges | box | 3203 | 2746 | 2771 | 2087 | 65 |
| Toner cartridges per employee | box/person | 0.31 | 0.22 | 0.22 | 0.16 | 65 |
| Waste collected in beach clean-up actions | kilograms | 328 | 41 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Scope 1 Waste disposal and discharge | tCO₂ | 93 | 92 | 25 | 65 |
| Scope 1 Waste disposal and discharge per employee | tCO₂/person | 0.01 | 0.01 | 0.002 | 65 |
| Scope 1 Wastewater disposal and discharge | tCO₂ | 2.19 | 1.3 | 1.91 | 65 |
| Scope 1 Wastewater disposal and discharge per employee | tCO₂/person | 0.002 | 0.001 | 0.001 | 65 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|
| Diesel consumption | kiloliters, liters | 64.7 | 49.7 | 38.05 | 41, 65 | |
| Diesel consumption per employee | kiloliters/person | 0.005 | 0.004 | 0.003 | 65 | |
| Electricity consumption | kWh | 254601642 | 297365628 | 388640297 | 404240628 | 65 |
| Electricity consumption per employee | kWh/person | 2240.6 | 2536.2 | 2888.65 | 3020.03 | 65 |
| Gasoline consumption | kiloliters, liters | 460 | 443 | 320 | 295 | 41, 65 |
| Gasoline consumption per employee | kiloliters/person | 0.04 | 0.04 | 0.08 | 0.12 | 65 |
| Natural gas consumption | cubic meters, m³ | 2531 | 2530 | 41, 65 | ||
| Natural gas consumption per employee | m³/person | 0.39 | 0.19 | 0.19 | 65 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|
| Office water consumption per employee | Ton/person, tons/person | 1.43 | 1.39 | 1.44 | 1.57 | 41, 65 |
| Per employee sanitary wastewater | tons/person | 13 | 6.9 | 5.2 | 5.5 | 66 |
| Total water consumption | reduction compared to 2021 | 14.56% | 41 | |||
| Water consumption | tons | 27227.2 | 41 | |||
| Water resource Office water consumption | tons | 17323.2 | 17357.5 | 18637.3 | 19276.4 | 65 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Office paper consumption | tons | 43 | 66 | 67.64 | 65 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Investment in CMSI green initiatives | RMB | 288030 | 41 | |
| Scope 1 Use of Fire Extinguishers | tons of carbon dioxide | 0.97 | 65 | |
| Total participants in CMSI green initiatives | persons | 442 | 41 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|
| Number of employees aged 30 and below | person | 4727 | 4640 | 4473 | 5228 | 66 |
| Number of employees aged 30-50 | person | 6991 | 6971 | 7497 | 7443 | 66 |
| Number of employees aged 50 and above | person | 287 | 877 | 779 | 970 | 66 |
| Number of employees in China (Mainland) | person | 11521 | 12057 | 12314 | 12999 | 66 |
| Number of female directors | person | 2 | 2 | 1 | 4 | 67 |
| Number of female employees | person | 4951 | 5302 | 5458 | 5842 | 66 |
| Number of full-time employees | person | 12005 | 12488 | 12749 | 13641 | 66 |
| Number of independent non-executive directors | person | 5 | 5 | 5 | 5 | 67 |
| Number of male employees | person | 7054 | 7186 | 7291 | 7599 | 66 |
| Number of non-executive directors | person | 8 | 8 | 6 | 8 | 67 |
| Number of overseas employees (including Hong Kong, Macao and Taiwan) | person | 484 | 431 | 435 | 642 | 66 |
| Social insurance coverage | % | 100 | 100 | 100 | 100 | 66 |
| The total number of employees | person | 12005 | 12488 | 12749 | 13641 | 66 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|
| Comprehensive turnover rate | % | 10.33 | 10 | 12.7 | 13.4 | 66 |
| Number of employee turnover aged 30 and below | person | 455 | 998 | 881 | 66 | |
| Number of employee turnover aged 30-50 | person | 442 | 607 | 661 | 66 | |
| Number of employee turnover aged 50 and above | person | 254 | 25 | 63 | 66 | |
| Number of employee turnover in China (Mainland) | person | 797 | 1539 | 1691 | 66 | |
| Number of female employee turnover | person | 393 | 666 | 666 | 66 | |
| Number of male employee turnover | person | 758 | 964 | 1072 | 66 | |
| Number of overseas employee turnover (including Hong Kong, Macao and Taiwan) | person | 354 | 91 | 47 | 66 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|
| Average satisfaction with training programs (10-point scale) | points | 96.2 | 96.4 | 96.4 | 96.48 | 67 |
| Coverage of employee training | % | 100 | 100 | 100 | 67 | |
| Number of non-sales employees trained | person | 7054 | 7186 | 7291 | 7599 | 66, 67 |
| Number of sales employees trained | person | 4951 | 6211 | 5863 | 5053 | 66, 67 |
| Online and offline education and publicity covers person-times | hours | 537716 | 37862053 | 11376473 | 14402192 | 66 |
| The average opening time of the teaching base per month | hours | 216 | 216 | 216 | 216 | 66 |
| The average person participates in online and offline research every month | hours | 758 | 830 | 990 | 719 | 66 |
| The total number of teaching activities in the teaching base | times | 110 | 166 | 5449 | 46558 | 66 |
| Total attendances | person-time | 728736 | 722021 | 674009 | 454119 | 67 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|
| Average training hours of employees | hours | 58.16 | 52.64 | 54.34 | 57.06 | 67 |
| Average training hours of female employees | hours | 52.61 | 56.8 | 57.42 | 67 | |
| Average training hours of male employees | hours | 52.67 | 52.32 | 56.79 | 67 | |
| Average training hours of non-sales employees | hours | 66.27 | 48.44 | 49.38 | 57.95 | 67 |
| Average training hours of sales employees | hours | 72.29 | 56.89 | 62.81 | 46.79 | 67 |
| Total number of training sessions | session | 618 | 520 | 533 | 67 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|
| Number of suppliers from Hong Kong, Macao, Taiwan and overseas | company | 100 | 100 | 82 | 83 | 66 |
| Number of suppliers in Chinese mainland | company | 362 | 364 | 377 | 278 | 66 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Number of suppliers to be terminated cooperation after assessment | company | 5 | 15 | 66 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|
| Annual comprehensive customer satisfaction | % | 98.64 | 99.43 | 99.51 | 99.74 | 66 |
| Complaints handling response rate | % | 100 | 100 | 100 | 100 | 66 |
| Customer satisfaction of the teaching base | % | 99.9 | 99.99 | 99.97 | 96.76 | 66 |
| Total ink cartridges | branch | 744 | 1096 | 420 | 303 | 65 |
| Total number of complaints received by the Company | complaints | 3203 | 4733 | 1029 | 2047 | 66 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2021 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|
| Number of proposals considered by the Board of Directors | items | 36 | 66 | 62 | 65 | 67 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2021 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|
| Number of meetings of the Board of Directors | times | 7 | 14 | 15 | 13 | 67 |
| Signatory rate of supplier anti-bribery clauses | % | 77.16 | 100 | 100 | 66 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2021 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|
| Number of annual anti-money laundering training | times | 21 | 16 | 16 | 67 | |
| Number of anti-corruption publicity and education activities held | times | 9 | 15 | 7 | 9 | 67 |
| Number of compliance education and training programs | times | 75 | 34 | 30 | 67 | |
| Number of executive directors | person | 1 | 2 | 2 | 2 | 67 |
| Number of meetings of the Board of Supervisors | times | 5 | 11 | 8 | 9 | 67 |
| Number of participants in anti-corruption publicity and education activities | person-time | Approximately 36000 | Approximately 38000 | 25019 | 27516 | 67 |
| Total number of directors | person | 14 | 15 | 13 | 15 | 67 |
| Total number of management personnel who have received training on integrity issues (including anti-corruption, anti-commercial bribery, and anti-bribery) | person-time | 1548 | 67 | |||
| Total number of participants in anti-money laundering training | person-time | 23611 | 2788 | 13919 | 67 | |
| Total number of participants in compliance education and training | person-time | Approximately 11000 | Approximately 36000 | 25479 | 67 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2021 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|
| Number of General Meeting of Shareholders | times | 1 | 3 | 3 | 5 | 67 |
| Number of investor education activities | times | 1839 | 3141 | 1799 | 1646 | 66 |
| Original creation rate of the investment and teaching base | % | 73 | 54 | 46.04 | 57.16 | 66 |
| Quantity of teaching products issued by the headquarters and branches | units | 461328 | 717174 | 249915 | 3078465 | 66 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2021 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|
| Total amount of donations from China Merchants Securities Charity Foundation | RMB 10000 | 29507 | 33246 | 40056 | 17488 | 66 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2021 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | g | 96045 | 40681 | 29546 | 27227 |
| NOₓ Emissions | g | 1221960 | 554972 | 401557 | 304796 |
| SOₓ Emissions | kg | 706 | 661 | 478 | 440 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO₂ | 10.51 | 9.73 | 7.35 | 6.49 |
| Indirect Energy Emissions (Scope 2) | tCO₂ | 14477 | 26749 | 27919 | 26047 |
| Scope 1 GHG Emissions Intensity (By Employee) | tCO₂/person | 1.31 | 2.23 | 2.38 | 1.98 |
| Scope 2 GHG Emissions Intensity (By Employee) | tCO₂/person | 1.22 | 1.29 | 1.64 | 1.7 |
| Total GHG Emissions Intensity (By Employee) | Ton of CO2 Equivalent/person | 1.98 | 1.98 | ||
| Total GHG Emissions Intensity (By Revenue) | Ton of CO2 Equivalent/RMB million | 0.28 | |||
| Total Other Indirect Energy Emissions (Scope 3) | tCO₂ | 1267 | 5536 | 5211 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Non-Hazardous Waste (Office Waste) | tons | 17.059 | 16.76 | 45.18 |
| Total Non-Hazardous Waste Intensity (By Employee) | tons/person | 0.01 | 0.01 | 0.003 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Non-Hazardous Waste Intensity Reduction Compared to Last Year (By Employee) | tCO₂/person | -0.008 |
| Non-Hazardous Waste Intensity Reduction Percentage Compared to Last Year (By Employee) | % | -80 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|
| Diesel Fuel Consumption | kiloliters | 64.7 | 49.7 | 38.05 | |
| Diesel Fuel Consumption Intensity (By Employee) | kiloliters/person | 0.005 | 0.004 | 0.003 | |
| Electricity Consumption | kWh | 254601642 | 297365628 | 388640297 | 404240628 |
| Energy Consumption Intensity (By Revenue) | Ton of Standard Coal/RMB million | 0.25 | |||
| Gasoline Consumption | kiloliters | 460 | 443 | 320 | 295 |
| Gasoline Consumption Intensity (By Employee) | kiloliters/person | 0.04 | 0.04 | 0.08 | 0.12 |
| Grid Electricity Consumption | kWh | 254601642 | 297365628 | 388640297 | 404240628 |
| Natural Gas Consumption | m³ | 2531 | 2530 | ||
| Natural Gas Consumption Intensity (By Employee) | m³/person | 0.39 | 0.19 | 0.19 | |
| Purchased Electricity | kWh | 254601642 | 297365628 | 388640297 | 404240628 |
| Purchased Electricity Intensity (By Employee) | kWh/person | 2240.6 | 2536.2 | 2888.65 | 3020.03 |
| Total Electricity Consumption Intensity (By Employee) | kWh/person | 2240.6 | 2536.2 | 2888.65 | 3020.03 |
| Total Energy Consumption | Ton of Standard Coal | 5291.55 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|
| Water Consumption | tons | 27227.2 | |||
| Water Consumption in Office | tons | 17323.2 | 17357.5 | 18637.3 | 19276.4 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Packaging Material Consumption (Paper) | tons | 43 | 66 | 67.64 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Total Investment in Ecological Restoration | RMB | 288030 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|
| Number of Employees Aged 30-50 | person | 6991 | 6971 | 7497 | 7443 |
| Number of Employees Aged Above 50 | person | 287 | 877 | 779 | 970 |
| Number of Employees Aged Below 30 | person | 4727 | 4640 | 4473 | 5228 |
| Number of Employees in Mainland China | person | 11521 | 12057 | 12314 | 12999 |
| Number of Employees in Overseas | person | 484 | 431 | 435 | 642 |
| Number of Female Employees | person | 4951 | 5302 | 5458 | 5842 |
| Number of Full-time Employees | person | 12005 | 12488 | 12749 | 13641 |
| Number of Male Employees | person | 7054 | 7186 | 7291 | 7599 |
| Number of Total Employees | person | 12005 | 12488 | 12749 | 13641 |
| Percentage of Employees Aged 30-50 | % | 58.22 | 55.83 | 58.81 | 54.56 |
| Percentage of Employees Aged Above 50 | % | 2.39 | 7.02 | 6.11 | 7.11 |
| Percentage of Employees Aged Below 30 | % | 39.36 | 37.16 | 35.09 | 38.33 |
| Percentage of Employees in Mainland China | % | 95.97 | 96.55 | 96.59 | 95.29 |
| Percentage of Employees in Overseas | % | 4.03 | 3.45 | 3.41 | 4.71 |
| Percentage of Female Employees | % | 41.26 | 42.44 | 42.8 | 42.86 |
| Percentage of Full-time Employees | % | 100 | 100 | 100 | 100 |
| Percentage of Male Employees | % | 58.73 | 57.56 | 57.2 | 55.73 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|
| Turnover Rate of Total Employees | % | 10.33 | 10 | 12.7 | 13.4 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | 100 | 100 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|
| Average Training Hours (Female) | hours | 52.61 | 56.8 | 57.42 | |
| Average Training Hours (Male) | hours | 52.67 | 52.32 | 56.79 | |
| Average Training Hours per Employee | hours | 58.16 | 52.64 | 54.34 | 57.06 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|
| Number of Suppliers in Mainland China | company | 362 | 364 | 377 | 278 |
| Number of Total Suppliers | company | 462 | 464 | 459 | 361 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|
| Complaint Growth Rate | % | 47.77 | -78.25 | 98.97 | |
| Complaints Handling Rate | % | 100 | 100 | 100 | 100 |
| Total Number of Customer Complaints | complaints | 3203 | 4733 | 1029 | 2047 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Percentage of Suppliers Accepting Anti-corruption Policies | % | 77.16 | 100 | 100 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2021 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|
| Number of Anti-corruption Training Session | times | 9 | 15 | 7 | 9 |
| Number of Attendance for Anti-corruption Training | person-time | 36000 | 38000 | 25019 | 27516 |
| Number of Directors and Management Attendance for Anti-corruption Training | person-time | 1548 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2021 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|
| Total Cash Donations | RMB | 295070000 | 332460000 | 400560000 | 174880000 |
| Total Public Welfare Donations | RMB | 295070000 | 332460000 | 400560000 | 174880000 |
| Total Social Investment | RMB | 295070000 | 332460000 | 400560000 | 174880000 |