2024 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Diesel Consumption Intensity | L/person | 0.03 | 0.02 | 0.03 | 78 |
| Diesel Consumption Total Amount | L | 220 | 130 | 230 | 78 |
| Gasoline Consumption Intensity | L/person | 3.24 | 3.28 | 1.21 | 78 |
| Gasoline Consumption Total Amount | L | 27891 | 26417 | 9335 | 78 |
| Natural Gas Intensity | m³/person | 2.84 | 4.87 | 9.17 | 78 |
| Natural Gas Total Amount | m³ | 24457 | 39296 | 70806 | 78 |
| Office Electricity Intensity | kWh/person | 2199.32 | 3630.84 | 2774.85 | 78 |
| Office Electricity Total Amount | kWh | 18955909 | 29279127 | 21432907 | 78 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Office Water Intensity | tons/person | 7.16 | 8.35 | 9.2 | 78 |
| Office Water Total Amount | tons | 61747 | 67325 | 71060 | 78 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Infrastructure investments and services supported | Embracing the "Five Major Areas" to Serve National Strategies and the Real Economy | 97 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2016 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|
| Labor Contract Signing Rate | % | 100 | 100 | 100 | 81 | |
| Number of Employees by Age Group: 30-50 | No. | 6158 | 6028 | 5850 | 81 | |
| Number of Employees by Age Group: < 30 | No. | 1524 | 1218 | 1011 | 81 | |
| Number of Employees by Age Group: > 50 | No. | 859 | 818 | 863 | 81 | |
| Number of Employees by Gender: Female | No. | 4017 | 3850 | 3706 | 81 | |
| Number of Employees by Gender: Male | No. | 4524 | 4218 | 4018 | 81 | |
| Number of Employees by Region: Hong Kong, Macao, Taiwan and overseas | No. | 605 | 735 | 743 | 81 | |
| Number of Employees by Region: Mainland China | No. | 7936 | 7329 | 6981 | 81 | |
| Proportion of senior management hired from the local community | N/A | 97 | ||||
| Ratios of standard entry level wage by gender compared to local minimum wage | N/A | 97 | ||||
| Total Assets | RMB billion | 258.354 | 259.604 | 292.959 | 78 | |
| Total Number of Employees (Regular Employees) | No. | 8541 | 8064 | 7724 | 81 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Operating Income | RMB billion | 10.78 | 10.03 | 9.598 | 78 |
| Turnover Rate | % | 14.16 | 82 | ||
| Turnover Rate by Age Group: 30-50 | % | 12.7 | 82 | ||
| Turnover Rate by Age Group: < 30 | % | 24.43 | 82 | ||
| Turnover Rate by Age Group: > 50 | % | 12.05 | 82 | ||
| Turnover Rate by Gender: Female | % | 12.57 | 82 | ||
| Turnover Rate by Gender: Male | % | 15.63 | 82 | ||
| Turnover Rate by Region: Branches | % | 18.55 | 82 | ||
| Turnover Rate by Region: Headquarters | % | 5.19 | 82 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of Employees Trained | No. | 442392 | 1099314 | 1053794 | 82 |
| Training Coverage | % | 100 | 100 | 100 | 82 |
| Training Coverage by Gender: Female | % | 47 | 52 | 48 | 82 |
| Training Coverage by Gender: Male | % | 53 | 48 | 52 | 82 |
| Training Coverage by employee type: General Workers | % | 96.53 | 95.33 | 96.82 | 83 |
| Training Coverage by employee type: Middle Management | % | 3.35 | 4.44 | 2.91 | 83 |
| Training Coverage by employee type: Senior Management | % | 0.12 | 0.23 | 0.27 | 83 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Average Training Hours Per Employee | Hours | 68.73 | 91.3 | 103.64 | 83 |
Number of suppliers by geographical region.
| Indicator | Unit | 2016 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|
| Number of Suppliers in Shanghai | No. | 89 | 182 | 96 | 81 | |
| Number of Suppliers outside Shanghai | No. | 141 | 256 | 147 | 81 | |
| Proportion of spending on local suppliers | N/A | 97 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of Violating Suppliers | No. | 7 | 12 | 10 | 81 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Complaint Satisfaction | % | 76 | 72 | 70 | 80 |
| Complaints Accepted | No. | 551 | 296 | 303 | 80 |
| Handling Rate | % | 100 | 100 | 100 | 80 |
| Service Satisfaction | % | 99.2 | 99.4 | 99.4 | 80 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Legal actions for anti-competitive behavior, anti-trust, and monopoly practices | 2.3.4 Anti-unfair Competition | 97 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2016 | 2019 | Report Pages |
|---|---|---|---|---|
| Approach to tax | N/A | 97 | ||
| Confirmed incidents of corruption and actions taken | 2.3.2 Integrity Management | 97 | ||
| Operations assessed for risks related to corruption | 2.3.2 Integrity Management | 97 | ||
| Tax governance, control and risk management | N/A | 97 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Communication and training about anti-corruption policies and procedures | 2.3.2 Integrity Management | 97 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2016 | 2019 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|---|
| Basic Earnings Per Share | RMB /share | 0.61 | 0.84 | 0.58 | 78 | ||
| Country-by-country reporting | N/A | 97 | |||||
| Significant indirect economic impacts | Embracing the "Five Major Areas" to Serve National Strategies and the Real Economy | 97 | |||||
| Stakeholder engagement and management of concerns related to tax | N/A | 97 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Annual Amount Raised for Social Welfare | RMB | 84100 | - | 178300 | 83 |
| External Donation | RMB | 7387100 | 7730000 | 7796600 | 83 |
| Social Contribution Value Per Share | RMB | 2.74 | 2.63 | 2.09 | 78 |
| Total Volunteering Employees | No. | 1574 | 460 | 2454 | 83 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Direct GHG Emissions (Scope 1) | tons |
| Indirect Energy Emissions (Scope 2) | tons |
| Scope 1 GHG Emissions Intensity (By Employee) | tons/person |
| Scope 2 GHG Emissions Intensity (By Employee) | tons/person |
| Total GHG Emissions | tons |
| Total GHG Emissions Intensity (By Employee) | tons/person |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Total Hazardous Waste | tons |
| Total Hazardous Waste Intensity (By Employee) | tons/person |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Non-Hazardous Waste (Electronic Waste) | Pieces |
| Non-Hazardous Waste (Office Waste) | tons |
| Total Non-Hazardous Waste Intensity (By Employee) | Pieces/person |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Diesel Fuel Consumption | L | 220 | 130 | 230 |
| Gasoline Consumption | L | 27891 | 26417 | 9335 |
| Natural Gas Consumption | m³ | 24457 | 39296 | 70806 |
| Total Indirect Energy Consumption | kWh | 18955909 | 29279127 | 21432907 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Water Consumption in Office | tons | 61747 | 67325 | 71060 |
| Water Withdrawal Intensity | tons/person | 7.16 | 8.35 | 9.2 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit |
|---|---|
| Packaging Material Consumption (Paper) | tons |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | No. | 6158 | 6028 | 5850 |
| Number of Employees Aged Above 50 | No. | 859 | 818 | 863 |
| Number of Employees Aged Below 30 | No. | 1524 | 1218 | 1011 |
| Number of Employees in Hong Kong, Macao, Taiwan and overseas | No. | 605 | 735 | 743 |
| Number of Employees in Mainland China | No. | 7936 | 7329 | 6981 |
| Number of Female Employees | No. | 4017 | 3850 | 3706 |
| Number of Male Employees | No. | 4524 | 4218 | 4018 |
| Number of Total Employees | No. | 8541 | 8064 | 7724 |
| Percentage of Employees Aged 30-50 | % | 72.1 | 74.8 | 75.74 |
| Percentage of Employees Aged Above 50 | % | 10.06 | 10.14 | 11.17 |
| Percentage of Employees Aged Below 30 | % | 17.85 | 15.12 | 13.09 |
| Percentage of Employees in Mainland China | % | 92.9 | 90.94 | 90.39 |
| Percentage of Employees in Overseas | % | 7.09 | 9.12 | 9.62 |
| Percentage of Female Employees | % | 47.02 | 47.77 | 47.98 |
| Percentage of Male Employees | % | 52.98 | 52.33 | 52.02 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 12.7 |
| Turnover Rate of Employees Aged Above 50 | % | 12.05 |
| Turnover Rate of Employees Aged Below 30 | % | 24.43 |
| Turnover Rate of Female Employees | % | 12.57 |
| Turnover Rate of Male Employees | % | 15.63 |
| Turnover Rate of Total Employees | % | 14.16 |
Lost days due to work injury.
| Standard Indicator | Unit |
|---|---|
| Lost Days Due to Work-related Injuries | No. |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | 100 | 100 | 100 |
| Percentage of Trained Female Employees | % | 47 | 52 | 48 |
| Percentage of Trained General Employees | % | 96.53 | 95.33 | 96.82 |
| Percentage of Trained Male Employees | % | 53 | 48 | 52 |
| Percentage of Trained Middle Management | % | 3.35 | 4.44 | 2.91 |
| Percentage of Trained Senior Management | % | 0.12 | 0.23 | 0.27 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Average Training Hours per Employee | Hours | 68.73 | 91.3 | 103.64 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Local Suppliers | No. | 89 | 182 | 96 |
| Number of Total Suppliers | No. | 230 | 438 | 243 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Standard Indicator | Unit |
|---|---|
| Number of Suppliers Participated in Sustainability Risk Assessment | Deepening Supply Chain Management |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Complaints Handling Rate | % | 100 | 100 | 100 |
| Satisfaction Rate of Customer Complaint Handling | % | 76 | 72 | 70 |
| Total Number of Customer Complaints | No. | 551 | 296 | 303 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Employees Participating in Volunteer Activities | No. | 1574 | 460 | 2454 |
| Total Public Welfare Donations | RMB | 7387100 | 7730000 | 7796600 |
| Total Social Investment | RMB | 7471200 | 7730000 | 7974900 |