CORPORATE SOCIAL RESPONSIBILITY REPORT 2024
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Vehicle emissions at head office - nitrogen oxide | tonnes | 0.568 | 38 |
| Vehicle emissions at head office - particulate matters | tonnes | 0.054 | 38 |
| Vehicle emissions at head office - sulphur dioxide | tonnes | 0.001 | 38 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Head office direct greenhouse gas emission | Tonnes carbon dioxide equivalent | 146.76 | 158.29 | 38 |
| Head office greenhouse gas emission | Tonnes carbon dioxide equivalent | 4674.23 | 5231.39 | 38 |
| Head office indirect greenhouse gas emission | Tonnes carbon dioxide equivalent | 4527.47 | 5073.1 | 38 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Head office natural gas consumption | Cubic metres | 38183 | 42413 | 38 |
| Head office oil consumption | Litres | 64922.72 | 69897.11 | 10, 38 |
| Head office power consumption | 10000 kWh | 414.72 | 429.31 | 10, 38 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Head office water consumption | Tonnes | 25623 | 30955 | 10, 38 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Head office paper consumption | Million sheets | 1.83 | 1.89 | 10, 38 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Bachelors | person | 3612 | 45 | |
| Employees from Shandong Province | person | 5109 | 45 | |
| Employees from Shandong Province (new employees) | person | 413 | 45 | |
| Employees from Shandong Province (resigned employees) | person | 224 | 45 | |
| Grass-roots employees | person | 4822 | 45 | |
| Junior college graduates | person | 311 | 45 | |
| Masters | person | 1170 | 45 | |
| Mid-level managers | person | 279 | 45 | |
| PhDs | person | 16 | 45 | |
| Proportion of female employees | % | 55.19 | 55.12 | 10 |
| Return on average total assets | % | 0.65 | 0.69 | 10 |
| Return on weighted average net assets | % | 10.71 | 11.51 | 10 |
| Senior Management | person | 8 | 45 | |
| Total assets | RMB100 million | 6079.85 | 6899.63 | 10 |
| Total headcount of customer manager team and small and micro finance specialist team | persons | 300 | 31 | |
| Total loans | RMB100 million | 3000.9 | 3406.9 | 10 |
| Total number of employees | Persons, person | 4861 | 5109 | 10, 45 |
| Total number of employees aged 31-40 | person | 2419 | 45 | |
| Total number of employees aged 41-50 (inclusive) | person | 775 | 45 | |
| Total number of employees aged over 50 | person | 306 | 45 | |
| Total number of employees aged under 30 (inclusive) | person | 1609 | 45 | |
| Total number of female employees | person | 2816 | 45 | |
| Total number of male employees | person | 2293 | 45 | |
| Total number of new employees | person | 413 | 45 | |
| Total number of new employees aged 31-40 | person | 135 | 45 | |
| Total number of new employees aged 41-50 (inclusive) | person | 17 | 45 | |
| Total number of new employees aged over 50 | person | 1 | 45 | |
| Total number of new employees aged under 30 (inclusive) | person | 260 | 45 | |
| Total number of new female employees | person | 190 | 45 | |
| Total number of new male employees | person | 223 | 45 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Operating income | RMB100 million | 124.72 | 134.98 | 10 |
| Total number of resigned employees | person | 224 | 45 | |
| Total number of resigned employees aged 31-40 | person | 88 | 45 | |
| Total number of resigned employees aged 41-50 (inclusive) | person | 9 | 45 | |
| Total number of resigned employees aged over 50 | person | 52 | 45 | |
| Total number of resigned employees aged under 30 (inclusive) | person | 75 | 45 | |
| Total number of resigned female employees | person | 120 | 45 | |
| Total number of resigned male employees | person | 104 | 45 |
Number of suppliers by geographical region.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Cumulative loan issued under Sword Casting initiative | billion RMB | 1 | 31 | |
| Green credit balance | RMB100 million | 261.35 | 373.49 | 10 |
| Total deposits | RMB100 million | 3860.62 | 4320.24 | 10 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of enterprises applied for Inclusive e-Finance service | enterprises | 4000 | 31 |
| Number of enterprises officially obtained line of credit under Inclusive e-Finance | enterprises | 600 | 31 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Customer complaint settlement rate | 100% | 53 | |
| Customer complaints by business: Bank card | 7257 | 53 | |
| Customer complaints by business: Banking agency | 240 | 53 | |
| Customer complaints by business: Dunning | 1677 | 53 | |
| Customer complaints by business: Foreign exchange | 3 | 53 | |
| Customer complaints by business: Loan | 1814 | 53 | |
| Customer complaints by business: National treasury | 1 | 53 | |
| Customer complaints by business: Others | 137 | 53 | |
| Customer complaints by business: Payment and settlement | 110 | 53 | |
| Customer complaints by business: Personal finance information | 50 | 53 | |
| Customer complaints by business: Precious metals | 1 | 53 | |
| Customer complaints by business: Renminbi savings | 36 | 53 | |
| Customer complaints by region: Binzhou | 4 | 53 | |
| Customer complaints by region: Dezhou | 2 | 53 | |
| Customer complaints by region: Dongying | 1 | 53 | |
| Customer complaints by region: Qingdao (including credit cards) | 11299 | 53 | |
| Customer complaints by region: Taian | 1 | 53 | |
| Customer complaints by region: Weifang | 2 | 53 | |
| Customer complaints by region: Weihai | 1 | 53 | |
| Customer complaints by region: Yantai | 8 | 53 | |
| Customer complaints by region: Zaozhuang | 5 | 53 | |
| Customer complaints by region: Zibo | 3 | 53 | |
| NPS increase compared to previous year | % | 0.08 | 53 |
| Net Promoter Score (NPS) | % | 80.57 | 53 |
| Total customer complaints received | 11326 | 53 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Capital adequacy ratio | % | 12.79 | 13.8 | 10 |
| Line of credit granted under Inclusive e-Finance | million RMB | 800 | 31 | |
| Provision coverage ratio | % | 225.96 | 241.32 | 10 |
| Total taxes paid | RMB100 million | 26.9 | 24.41 | 10 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Basic earnings per share after adjustment | RMB | 0.57 | 0.69 | 10 |
| Inclusive finance departments in branches | departments | 12 | 31 | |
| Inclusive finance loans for One County One Priority Product | billion RMB | 1.178 | 31 | |
| Inclusive loan balance | billion RMB | 45.089 | 31 | |
| Number of inclusive e-Finance product sub-products | 7 | 31 | ||
| Number of the Bank's inclusive loan accounts | accounts | 54700 | 31 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Charitable donations | RMB10000 | 367 | 573.71 | 10 |
| Increase in inclusive loan accounts compared with the beginning of the year | accounts | 1311 | 31 | |
| Increase in inclusive loan balance | billion RMB | 11.243 | 31 | |
| Increase in inclusive loan balance (percentage) | % | 33.22 | 31 | |
| Social contribution value per share | RMB | 3.45 | 3.7 | 10 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Airborne Particulate Matter (PM) Emissions | tonnes | 0.054 |
| NOâ‚“ Emissions | tonnes | 0.568 |
| SOâ‚“ Emissions | tonnes | 0.001 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | Tonnes carbon dioxide equivalent | 146.76 | 158.29 |
| Indirect Energy Emissions (Scope 2) | Tonnes carbon dioxide equivalent | 4527.47 | 5073.1 |
| Total GHG Emissions | Tonnes carbon dioxide equivalent | 4674.23 | 5231.39 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Heating Oil Consumption | Litres | 64922.72 | 69897.11 |
| Natural Gas Consumption | Cubic metres | 38183 | 42413 |
| Purchased Electricity | kWh | 4147200 | 4293100 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Water Consumption in Office | Tonnes | 25623 | 30955 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Packaging Material Consumption (Paper) | Million sheets | 1.83 | 1.89 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Number of Bachelor's Degree Employees | Persons | 3612 | |
| Number of Doctoral Degree Employees | Persons | 16 | |
| Number of Employees Aged 30-50 | Persons | 3194 | |
| Number of Employees Aged Above 50 | Persons | 306 | |
| Number of Employees Aged Below 30 | Persons | 1609 | |
| Number of Female Employees | Persons | 2816 | |
| Number of General Employees | Persons | 4822 | |
| Number of Male Employees | Persons | 2293 | |
| Number of Master's Degree Employees | Persons | 1170 | |
| Number of Middle Management Employees | Persons | 279 | |
| Number of New Employees | Persons | 413 | |
| Number of New Employees (Above 50) | Persons | 1 | |
| Number of New Employees (Aged 30-50) | Persons | 152 | |
| Number of New Employees (Aged Below 30) | Persons | 260 | |
| Number of New Employees (Female) | Persons | 190 | |
| Number of New Employees (Male) | Persons | 223 | |
| Number of Senior Management Employees | Persons | 8 | |
| Number of Total Employees | Persons | 4861 | 5109 |
| Percentage of Employees Aged 30-50 | % | 62.52 | |
| Percentage of Employees Aged Above 50 | % | 5.99 | |
| Percentage of Employees Aged Below 30 | % | 31.5 | |
| Percentage of Female Employees | % | 55.19 | 55.12 |
| Percentage of Male Employees | % | 44.88 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Complaints Handling Rate | % | 100 |
| Total Number of Customer Complaints | 11326 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Total Cash Donations | RMB10000 | 367 | 573.71 |
| Total Public Welfare Donations | RMB10000 | 367 | 573.71 |
| Total Social Investment | RMB10000 | 367 | 573.71 |