China Life Insurance Company Limited 2024 Environmental, Social and Governance & Social Responsibility Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Greenhouse gas emission density | kg CO2 equivalent / RMB 10000 revenue | 8.57 | 8.23 | 13.41 | 41, 44 |
| Scope 1 (including greenhouse gas emissions from all fuel combustion) | tons of carbon dioxide equivalent | 49125.96 | 44 | ||
| Scope 2 (including greenhouse gas emissions from purchased electricity used) | tons of carbon dioxide equivalent | 659611.01 | 44 | ||
| Scope1 (including greenhouse gas emissions from all fuel consumption) | tons of carbon dioxide equivalent | 48385.05 | 4960.25 | 46852.52 | 41 |
| Scope2 (including greenhouse gas emissions from purchased electricity used) | tons of carbon dioxide equivalent | 659856.65 | 639990.83 | 629244.38 | 41 |
| Total greenhouse gas emission | tons | 708241.7 | 689851.08 | 708736.97 | 41, 44 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Waste batteries | pieces | 565347 | 580239 | 597575 | 41, 44 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Electronic waste | tons | 480.15 | 447.98 | 423.29 | 41, 44 |
| Kitchen garbage | tons | 3710.42 | 3853.95 | 4692.39 | 41, 44 |
| Other office waste | tons | 2472.89 | 4102.11 | 3105.47 | 41, 44 |
| Reduced paper letters by | million | 41.85 | 14 | ||
| Waste ink boxes | pieces | 95720 | 98831 | 93777 | 41, 44 |
| Waste recycling amount | tons | / | / | 38.16 | 41, 44 |
| Waste toner cartridges | pieces | 64645 | 68134 | 69470 | 41, 44 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Greenhouse gas reduction investment amount | RMB 10000 | / | / | 159.69 | 41, 44 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Paper saved in claims settlement | tons | 135 | 14 |
| Paper saved in notification | tons | 837 | 14 |
| Paper saved in policy maintenance | tons | 870 | 14 |
| Paper saved via electronic applications | tons | 4001 | 40 |
| Paperless application rate for personal long-term insurance | percent | 99.9 | 13, 40 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| CLAMC - Lancang Project investment amount | billion RMB | 8.5 | 15 | ||
| CLAMC Lancang Project, investment in hydropower and clean energy | billion RMB | 3.6 | 40 | ||
| Coal consumption | kg | 144094.34 | 255013.02 | 263967 | 41, 44 |
| Comprehensive energy consumption | tons of standard coal | 201009.51 | 196328.24 | 205895.7 | 41, 44 |
| Comprehensive energy consumption density | kg standard coal / RMB 10000 revenue | 2.43 | 2.34 | 3.9 | 41, 44 |
| Diesel consumption | L | 715450.91 | 319343.98 | 359108.61 | 41, 44 |
| Electric power consumption | kWh | 536106340.74 | 525679679.66 | 569113095.98 | 41, 44 |
| Gas consumption | cubic meters | 6223177.72 | 7075475.49 | 8032966.36 | 41, 44 |
| Gasoline consumption of the fleet | L | 14496376.72 | 14918902.63 | 13524733.48 | 41, 44 |
| Liquefied petroleum gas | kg | 330568.93 | 177122.21 | 170147.78 | 41, 44 |
| New energy consumption | kWh | / | / | 373637 | 41, 44 |
| Purchased thermal consumption | GJ | 3219229.11 | 3092688.22 | 3095941.39 | 41, 44 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Total office water consumption | tons | 8278165.86 | 7810594.04 | 7242205.19 | 41, 44 |
| Water use density | kg / RMB 10000 revenue | 100.21 | 93.22 | 145.2 | 41, 44 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Total office paper consumption | tons | 4472.58 | 4389.45 | 4622.66 | 41, 44 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Changsha Railway Transport Debt Investment Project investment amount | million RMB | 970 | 15 | ||
| Environmental protection penalty amount | RMB 10000 | / | / | 41 |
Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.
| Indicator | Unit | 2023-2025 | Report Pages |
|---|---|---|---|
| NGFS scenario data adopted for climate scenarios | adopted | 40 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| China Life's Workers' and Employees' Congress framework coverage | % | 100 | 26 | ||
| Coverage for family planning household members | members | 27300000 | 40 | ||
| Coverage for family planning, total insured amount | trillion RMB | 1.8 | 40 | ||
| Coverage of Zhejiang Branch medical supplementary policy insurance for low-income farmers | people | 110000 | 31 | ||
| Cumulative insurance coverage for selected graduates serving in villages | million individuals | 1 | 18 | ||
| Employment provided | people | 96700 | 40 | ||
| Group insurance channel, women covered | women | 9690000 | 40 | ||
| Number of Board of Directors meetings held | 23 | 35 | |||
| Number of Board of Supervisors meetings held | 8 | 35 | |||
| Number of branches across the country | 18000 | 5 | |||
| Number of care rooms for female employees with financial co-construction | rooms | 19 | 28 | ||
| Number of employees | 96700 | 5 | |||
| Number of general shareholders meetings held | 1 | 35 | |||
| Number of headquarters-level care rooms for female employees | rooms | 14 | 28 | ||
| Number of sales agent workforce in China Life | 666000 | 29 | |||
| Percentage of employees from ethnic minority groups | % | 6.64 | 25 | ||
| Percentage of female employees | % | 57.46 | 25 | ||
| Social insurance coverage | % | 100 | 100 | 100 | 42, 45 |
| Support for female employees, aid provided | million RMB | 1.287 | 40 | ||
| Support for female employees, hardship assistance | implemented | 40 | |||
| Support for female employees, single mothers assisted | single mothers | 556 | 40 | ||
| The number of employees aged from 35 to 50 | person | 49184 | 49574 | 49585 | 42 |
| The number of employees aged over 50 | person | 15109 | 14579 | 15265 | 42 |
| The number of employees aged under 35 | person | 36085 | 33912 | 31800 | 42 |
| The number of ethnic minority employees | person | 6442 | 6283 | 6422 | 42 |
| The number of female staff | person | 56722 | 55689 | 54912 | 42, 45 |
| The number of general employees | person | 100219 | 97906 | 96493 | 42 |
| The number of male staff | person | 43456 | 42376 | 42807 | 42, 45 |
| The number of salesmen | ten thousand | 72.9 | 69.4 | 66.6 | 42 |
| The number of senior and middle management staff | person | 159 | 159 | 157 | 42 |
| The number of staff with Chinese nationality | person | 100377 | 98064 | 96649 | 42 |
| The number of staff with other nationalities | person | 1 | 1 | 1 | 42 |
| Total amount of new employees | person | 3515 | 3002 | 3031 | 42, 45 |
| Total assets | trillion RMB | 6.77 | 5 | ||
| Total number of contracted employees | person | 100378 | 98065 | 98689 | 42, 45 |
| Total number of employees with labor contracts | 96650 | 25 | |||
| Urban custom commercial medical insurance programs launched | programs | 130+ | 40 | ||
| Urban custom commercial medical insurance projects launched | projects | 130 | 19 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Annual employee turnover rate | % | 1.99 | 1.8 | 1.34 | 42 |
| Employee turnover rate | % | 1.34 | 25 | ||
| Turnover rate of employees aged from 35 to 50 | % | 0.73 | 0.84 | 0.59 | 42 |
| Turnover rate of employees aged over 50 | % | 0.2 | 0.26 | 0.13 | 42 |
| Turnover rate of employees aged under 35 | % | 4.35 | 3.81 | 3.03 | 42 |
| Turnover rate of employees with Chinese nationality | % | 1.99 | 1.8 | 1.34 | 42 |
| Turnover rate of the female employee | % | 1.85 | 1.62 | 1.24 | 42 |
| Turnover rate of the male employee | % | 2.17 | 2.04 | 1.47 | 42 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| The number of work-related death | person | 3 | 7 | 1 | 42, 45 |
| The rate of work-related death | % | 0.003 | 0.0071 | 0.001 | 42, 45 |
Lost days due to work injury.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| The number of day lost due to work-related injury | day | 5777 | 7369.5 | 6424.5 | 42, 45 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Group insurance channel, total insured amount | trillion RMB | 1.6 | 40 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Employee training and development expenses | in RMB 100 million | 0.9449 | 2.4403 | 2.4265 | 43, 45 |
| Network courseware | pieces | 5912 | 8523 | 8621 | 43 |
| The number of people learning online (in ten thousand) | ten thousand | 2813.21 | 3839.55 | 3813.47 | 43 |
| The number of people taking the online exam (in ten thousand) | ten thousand | 276.39 | 362.34 | 341.28 | 43 |
| The number of trainers in the system | person | 143189 | 124774 | 114786 | 43 |
| Total video participation across the company via cloud video system | million | 1.547 | 13 | ||
| Training rate of employees | % | 100 | 100 | 100 | 42, 45 |
| Training rate of new employees | % | 100 | 100 | 100 | 42, 45 |
| Training rate of senior and middle management employees | % | 100 | 100 | 100 | 42, 45 |
| Training rate of the female employees | % | 100 | 100 | 100 | 42, 45 |
| Training rate of the male employees | % | 100 | 100 | 100 | 42, 45 |
| number of senior executives covered in overseas training program at Goethe Business School, Frankfurt University in Germany | senior executives | 30 | 27 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Average training hours for employees | hours | 114.56 | 159.18 | 159.76 | 42, 45 |
| Average training hours for normal employees | hours | 109.46 | 157.83 | 158.29 | 43, 45 |
| Average training hours for senior and middle management employees | hours | 159.53 | 170.69 | 177.74 | 42, 45 |
| Average training hours for the female employees | hours | 118.31 | 164.36 | 163.54 | 42, 45 |
| Average training hours for the male employees | hours | 110.82 | 150.43 | 158.31 | 42, 45 |
| General employee training rate | % | 100 | 100 | 100 | 42, 45 |
| Number of people receiving rural revitalization training sessions | 115 | 30 | |||
| Training expenses/ RMB 1 million revenue | in RMB 10000 / RMB 1 million revenue, in RMB 10000/ RMB 1 million revenue | 0.011 | 0.029 | 0.046 | 43, 45 |
| management cadre training program achievement rate | % | over 90% | 27 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| China Life Beautiful Countryside (Danjiangkou) Industry Fund investment amount | million RMB | 30 | 15 | ||
| Inclusive Finance: Investment in alternative investments | billion RMB | 53.5 | 20 | ||
| Inclusive Finance: Investment in bonds | billion RMB | 90.2 | 20 | ||
| Inclusive Finance: Investment in bonds (sub-category) | billion RMB | 4.8 | 20 | ||
| Inclusive Finance: Investment in equities | billion RMB | 53.5 | 20 | ||
| Inclusive Finance: Total investment | billion RMB | 148.6 | 20 | ||
| Investment in Shenzhen International Logistics Project | million RMB | 500 | 31 | ||
| Micro and small enterprises covered | enterprises | 5691 | 40 | ||
| Micro and small enterprises, total premiums underwritten | million RMB | 27.6234 | 40 | ||
| Registered suppliers for centralized procurement | 43784 | 39 | |||
| The number of new overseas registered suppliers in centralized procurement | / | 17 | 24 | 16 | 43, 45 |
| The number of new registered suppliers in centralized procurement | / | 7918 | 8743 | 5719 | 43, 45 |
| The number of new registered suppliers in centralized procurement in Hong Kong, Macao, and Taiwan China | / | 36 | 30 | 20 | 43, 45 |
| The number of registered suppliers in centralized procurement | / | 29442 | 38185 | 43869 | 43, 45 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Average daily meetings supported by cloud video system | meetings/day | 794 | 13 | ||
| Average processing time | days | 0.34 | 23 | ||
| Claims approval rate | % | 99.7 | 23 | ||
| Claims prepayment beneficiaries early care to over | customers | 58000 | 23 | ||
| E-enablement of preservation services reached | % | 94.13 | 14 | ||
| E-letter promotion rate | % | 58 | 14 | ||
| Electronic claims invoices | million | 9.09 | 14 | ||
| Electronic policies for long-term insurance issued | policies | 134000000 | 40 | ||
| Electronic policyholder engagement for new contracts | percent | 99 | 40 | ||
| IR4.0-driven underwriting approvals | million approvals | 15 | 40 | ||
| Insurance protection for selected graduates in village, total payouts | million RMB | 60 | 40 | ||
| Intelligent review of claims exceeds | million cases | 17 | 14 | ||
| Number of age-appropriate services provided by smart teller machines | 2956000 | 22 | |||
| Number of claims processed for Zhejiang Branch medical supplementary policy insurance for low-income farmers | claims | 180000 | 31 | ||
| Number of complaints in information preservation segment | cases | 8004 | 23 | ||
| Number of complaints in other segments | cases | 2492 | 23 | ||
| Number of complaints in sales segment | cases | 15138 | 23 | ||
| Number of complaints in underwriting segment | cases | 10174 | 23 | ||
| Number of complaints per 10000 customer interactions | complaints | 75 | 23 | ||
| Number of complaints per 10000 policies | complaints | 7 | 23 | ||
| Number of complaints per RMB 100 million in premiums | complaints | 6 | 23 | ||
| Number of consumer complaints received | cases | 29803 | 23 | ||
| Number of customer complaints in Anhui | pieces | 8703 | 43 | ||
| Number of customer complaints in Beijing | pieces | 5319 | 43 | ||
| Number of customer complaints in Chongqing | pieces | 5858 | 43 | ||
| Number of customer complaints in Dalian | pieces | 1580 | 43 | ||
| Number of customer complaints in Fujian | pieces | 9702 | 43 | ||
| Number of customer complaints in Gansu | pieces | 5614 | 43 | ||
| Number of customer complaints in Guangdong | pieces | 21593 | 43 | ||
| Number of customer complaints in Guangxi | pieces | 3735 | 43 | ||
| Number of customer complaints in Guizhou | pieces | 2128 | 43 | ||
| Number of customer complaints in Hainan | pieces | 528 | 43 | ||
| Number of customer complaints in Hebei | pieces | 17162 | 43 | ||
| Number of customer complaints in Heilongjiang | pieces | 11750 | 43 | ||
| Number of customer complaints in Henan | pieces | 19042 | 43 | ||
| Number of customer complaints in Hubei | pieces | 17566 | 43 | ||
| Number of customer complaints in Hunan | pieces | 12717 | 43 | ||
| Number of customer complaints in Inner Mongolia | pieces | 7398 | 43 | ||
| Number of customer complaints in Jiangsu | pieces | 24131 | 43 | ||
| Number of customer complaints in Jiangxi | pieces | 7425 | 43 | ||
| Number of customer complaints in Jilin | pieces | 9342 | 43 | ||
| Number of customer complaints in Liaoning | pieces | 8062 | 43 | ||
| Number of customer complaints in Ningbo | pieces | 596 | 43 | ||
| Number of customer complaints in Ningxia | pieces | 1914 | 43 | ||
| Number of customer complaints in Qingdao | pieces | 5752 | 43 | ||
| Number of customer complaints in Qinghai | pieces | 731 | 43 | ||
| Number of customer complaints in Shaanxi | pieces | 12240 | 43 | ||
| Number of customer complaints in Shandong | pieces | 28029 | 43 | ||
| Number of customer complaints in Shanghai | pieces | 4036 | 43 | ||
| Number of customer complaints in Shanxi | pieces | 6181 | 43 | ||
| Number of customer complaints in Shenzhen | pieces | 3857 | 43 | ||
| Number of customer complaints in Sichuan | pieces | 7328 | 43 | ||
| Number of customer complaints in Tianjin | pieces | 9211 | 43 | ||
| Number of customer complaints in Xiamen | pieces | 1215 | 43 | ||
| Number of customer complaints in Xinjiang | pieces | 6239 | 43 | ||
| Number of customer complaints in Xizang | pieces | 60 | 43 | ||
| Number of customer complaints in Yunnan | pieces | 2513 | 43 | ||
| Number of customer complaints in Zhejiang | pieces | 8715 | 43 | ||
| Number of customer interactions | billion | 3.26 | 22 | ||
| Number of customers served | 710000000 | 22 | |||
| Number of in-force long-term individual and group life insurance policies, annuity contracts, long-term health insurance, and long-term accident insurance policies, as well as individual and group accident insurance and short-term health insurance policies and services | million | 326 | 5 | ||
| Number of individuals covered by small-amount insurance products in Northeast China | individuals | 354000 | 31 | ||
| Number of registered users on digital service platform | 160000000 | 22 | |||
| Number of viewers for 'Expert Talks on Immunity' live lecture series | million | 48.3 | 22 | ||
| Personalized services provided to elderly customers via Air Customer Service | 367000 | 22 | |||
| Post-call service satisfaction rate | % | 99.87 | 22 | ||
| Premium income from Zhejiang Branch medical supplementary policy insurance for low-income farmers | million RMB | 274.18 | 31 | ||
| Response rate within 48 hours for inbound calls | % | 90 | 22 | ||
| Satisfaction rate for elderly users of Air Customer Service | % | 95.8 | 22 | ||
| The number of new product development and upgraded product | / | 88 | 196 | 110 | 42 |
| Total number of claims paid directly exceeded | million cases | 7.59 | 23 | ||
| Total premiums collected for small-amount insurance products in Northeast China | million RMB | 25 | 31 | ||
| Total premiums underwritten for 'Two New' groups | million RMB | 975 | 40 | ||
| Total premiums underwritten for small and micro enterprises | million RMB | 27.6234 | 19 | ||
| Total premiums underwritten for the 'Two New' groups | million RMB | 975 | 19 | ||
| Utilization of personal online claims | % | 96.7 | 14 | ||
| Year-on-year increase in claims approval rate | % | 2 | 23 | ||
| Year-on-year increase over average processing time | % | 10 | 23 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of design patent applications in intellectual property applications | 1 | 25 | |||
| Number of design patents granted | 1 | 25 | |||
| Number of included invention patents in intellectual property applications | 11 | 25 | |||
| Number of invention patents granted | 4 | 25 | |||
| Number of software copyright registrations granted | 6 | 25 | |||
| Number of software copyrights in intellectual property applications | 18 | 25 | |||
| Number of trademark registrations granted | 4 | 25 | |||
| Number of trademark registrations in intellectual property applications | 11 | 25 | |||
| Number of utility model applications in intellectual property applications | 3 | 25 | |||
| Number of work copyright applications in intellectual property applications | 1 | 25 | |||
| The number of intellectual property rights obtained by the Company | / | 38 | 23 | 15 | 42, 45 |
| Total number of intellectual property applications submitted to the China National Intellectual Property Administration and other national agencies | 45 | 25 | |||
| Total number of new intellectual property certificates granted | 15 | 25 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Insurance protection for selected graduates in village, individuals covered | individuals | 14000 | 40 |
| Insurance protection for selected graduates in village, people covered | people | 1000000 | 40 |
| Year-on-year increase in number of reviewed products and services | % | 48.34 | 23 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Automation rate exceeding | % | 70 | 14 |
| Cumulative authorization of customer e-letters | million | 38.01 | 14 |
| Number of exclusive individual agents in various channels | 666000 | 5 | |
| Number of information security certification certificates held by China Life's business entities | certificates | 50 | 24 |
| Number of participants in online and in-person meetings with investors and analysts | 2000 | 35 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of issues related to duty-related corruption reported in the Company | 2 | 38 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of in-depth discussions on sense of responsibility and establishing a concept of clean execution held by the Disciplinary Inspection Commission | 2 | 38 | |
| Organized publicly campaigns for preventing illegal fundraising | 11000 | 39 | |
| Participants in publicly campaigns for preventing illegal fundraising | 830000 | 39 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of Party members and cadres who received specialized lectures on the Regulations on Disciplinary Sanction of the CPC | 63000 | 38 | |
| Number of specialized lectures on Party discipline delivered across the system | 5618 | 38 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Belt and Road Initiative Support: Investment in alternative investments | billion RMB | 41.3 | 20 | |
| Belt and Road Initiative Support: Investment in bonds | billion RMB | 49.7 | 20 | |
| Belt and Road Initiative Support: Investment in equities | billion RMB | 51.1 | 20 | |
| Belt and Road Initiative Support: Total investment | billion RMB | 142.2 | 20 | |
| China Life Young Painter public welfare campaign, edition | edition | 14 | 40 | |
| Donation to China Life Charity Foundation | million RMB | 2 | 32, 40 | |
| Insurance coverage for family planning household members | million people | 27.3 | 19 | |
| Insurance coverage for women and family planning households, total amount insured | trillion RMB | 1.8 | 19 | |
| Investment in Belt and Road Initiative | billion RMB | 42.2 | 40 | |
| Investment in inclusive finance | billion RMB | 146.6 | 40 | |
| Number of 'China Life Little Painters' Art Charity Activities launched by Guangdong Branch | 14 | 32 | ||
| Number of 'Home to Workers' rooms established at company level | rooms | 5 | 28 | |
| Number of 'Home to Workers' rooms established at financial level | rooms | 44 | 28 | |
| Number of 'Home to Workers' rooms established at group level | rooms | 4 | 28 | |
| Number of assistance cadres appointed to designated areas for rural revitalization | 1027 | 30 | ||
| Number of athletes in 2nd 'Passion China Life' Badminton Competition | athletes | 446 | 28 | |
| Number of counties covered by Zhejiang Branch medical supplementary policy insurance for low-income farmers | counties | 263 | 31 | |
| Number of medical supplementary policy insurance plans for low-income farmers in Zhejiang Branch | plans | 14 | 31 | |
| Number of online age-friendly services provided | million | 27 | 22 | |
| Number of online and in-person meetings with investors and analysts | 220 | 35 | ||
| Number of participants in 'Passion China Life' competition | participants | 57511 | 28 | |
| Number of priority service channel services for seniors at counters | million | 2.709 | 22 | |
| Number of public welfare events at first aid class for Danjiangkou and Liyuan in Hubei Province | 2 | 32 | ||
| Number of public welfare performances presented during 'Cultural Charity Walk' | 3 | 32 | ||
| Number of single-parent female employees receiving financial aid | persons | 556 | 28 | |
| Number of teams in 2nd 'Passion China Life' Badminton Competition | teams | 30 | 28 | |
| Number of university student volunteers and graduates who received support due to financial difficulties or critical illnesses or accidents | individuals | 650 | 18 | |
| Number of young volunteer teams established | teams | 350 | 33 | |
| Rural personal insurance, beneficiaries | beneficiaries | 46300000 | 40 | |
| Rural personal insurance, claims paid | billion RMB | 15.8 | 40 | |
| Rural personal insurance, insured amounts | trillion RMB | 32.5 | 40 | |
| Rural personal insurance, new policyholders added | policyholders | 270000000 | 40 | |
| Rural revitalization insurance coverage (RMB) | billion RMB | 18.5 | 29 | |
| Rural revitalization insurance coverage (bonds) | billion RMB | 3.18 | 29 | |
| Rural revitalization insurance coverage (number of beneficiaries) | million beneficiaries | 46.3 | 29 | |
| Rural revitalization insurance coverage (stocks) | billion RMB | 3.18 | 29 | |
| Serving regional development strategy investment scale exceeds | trillion RMB | 3 | 31 | |
| Small and micro enterprises provided coverage | enterprises | 5691 | 19 | |
| Student group insurance coverage | million children and adolescents | 70 | 19 | |
| Student group insurance coverage, children and adolescents | children and adolescents | 70000000 | 40 | |
| Total investment in the real economy | trillion RMB | 4.6 | 31 | |
| Year-on-year increase in participation in Consumer Rights Day and Financial Education Promotion Month | % | 52.5 | 23 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2022 | 2023 | 2023-2025 | 2024 | Report Pages |
|---|---|---|---|---|---|---|
| Advance payment amounted to more than | million yuan | 920 | 23 | |||
| China Life Charity Foundation, participants | participants | 40000 | 40 | |||
| China Life Charity Foundation, registered volunteers | volunteers | 3000 | 40 | |||
| China Life Charity Foundation, service initiatives | initiatives | 500 | 40 | |||
| China Life Charity Foundation, volunteer teams established | teams | 350 | 40 | |||
| Dedicated support personnel deployed for poverty alleviation | persons | 1027 | 40 | |||
| Distance covered by 'Cultural Charity Walk' | kilometers | 1000 | 32 | |||
| Donate funds | RMB 10000 | 3495.98 | 3699.8 | 2200 | 42 | |
| Expanded insurance coverage for selected graduates serving in villages | individuals | 1400 | 18 | |||
| Financial aid to single-parent female employees in need | million RMB | 1.3287 | 28 | |||
| Funding for Zuo Hai Project under Belt and Road Initiative | billion RMB | 2.5 | 31 | |||
| Green Finance Development Strategy developed | developed | 40 | ||||
| Guangzhou Sci-Tech Innovation Industry Fund total committed capital | billion RMB | 5 | 31 | |||
| Investment in Guangdong-Hong Kong-Macao Greater Bay Area Fund | billion RMB | 1.6 | 31 | |||
| Investment in rural revitalization | billion RMB | 30.7 | 40 | |||
| Number of elderly customers assisted by 95519 Senior Customer Service Line | 746400 | 22 | ||||
| Number of elderly people reached in 'Month of Respect for the Elderly' campaign (Chongqing Branch) | elderly people | 25000 | 33 | |||
| Number of employees participating in blood donation activity | employees | 100 | 33 | |||
| Number of in-person activities for 'Month of Respect for the Elderly' campaign (Chongqing Branch) | activities | 80 | 33 | |||
| Number of participants engaged in volunteer programs | participants | 40000 | 33 | |||
| Number of registered volunteers | volunteers | 3000 | 33 | |||
| Number of volunteer programs organized | programs | 600 | 33 | |||
| Poverty alleviation funding allocated | million RMB | 31 | 40 | |||
| Rural Revitalization: Investment in alternative investments | billion RMB | 20 | 20 | |||
| Rural Revitalization: Investment in bonds | billion RMB | 79.8 | 20 | |||
| Rural Revitalization: Investment in bonds (sub-category) | billion RMB | 3.8 | 20 | |||
| Rural Revitalization: Investment in equities | billion RMB | 20 | 20 | |||
| Rural Revitalization: Total investment | billion RMB | 103.7 | 20 | |||
| Total payout for Zhejiang Branch medical supplementary policy insurance for low-income farmers | million RMB | 21.08 | 31 | |||
| Total payouts for insurance protection to over one million people | million RMB | 86 | 18 | |||
| Value of agricultural products purchased through China Life e-commerce platform from agricultural product bases | million RMB | 12 | 30 | |||
| Value of agricultural products purchased through China Life e-commerce platform from designated poverty counties | million RMB | 18 | 30 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tons of carbon dioxide equivalent | 48385.05 | 4960.25 | 46852.52 |
| Indirect Energy Emissions (Scope 2) | tons of carbon dioxide equivalent | 659856.65 | 639990.83 | 629244.38 |
| Total GHG Emissions | tons | 708241.7 | 689851.08 | 676096.9 |
| Total GHG Emissions Intensity (By Revenue) | kg CO2 equivalent / RMB 10000 revenue | 8.57 | 8.23 | 13.41 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Hazardous Waste (Electronic and IT Equipment) | tons | 480.15 | 447.98 | 870.72 |
| Hazardous Waste (Used Batteries) | pieces | 565347 | 580239 | 1165130 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Non-Hazardous Waste (Kitchen Waste) | tons | 3710.42 | 3853.95 | 8235.53 |
| Non-Hazardous Waste (Office Waste) | tons | 2472.89 | 4102.11 | 9165.55 |
| Non-Hazardous Waste Recycled | tons | 79.32 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Greenhouse gas reduction investment amount | RMB 10000 | 319.37 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Comprehensive Energy Consumption Intensity (By Revenue) | kg standard coal / RMB 10000 revenue | 2.43 | 2.34 | 3.72 |
| Diesel Fuel Consumption | L | 715450.91 | 319343.98 | 359108.61 |
| Fossil Fuel Consumption | kg | 144094.34 | 255013.02 | 263967 |
| Gasoline Consumption | L | 14496376.72 | 14918902.63 | 13524733.48 |
| LPG Consumption | kg | 330568.93 | 177122.21 | 170147.78 |
| Natural Gas Consumption | cubic meters | 6223177.72 | 7075475.49 | 8032966.36 |
| Purchased Electricity | kWh | 536106340.74 | 525679679.66 | 569113095.98 |
| Purchased Heating | GJ | 3219229.11 | 3092688.22 | 3220226.57 |
| Renewable Energy Consumption | kWh | 373637 | ||
| Total Energy Consumption | tons of standard coal | 201009.51 | 196328.24 | 205895.7 |
| Total Indirect Energy Consumption | kWh | 536106340.74 | 525679679.66 | 569113095.98 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Water Consumption Intensity (By Revenue) | kg / RMB 10000 revenue | 100.21 | 93.22 | 145.2 |
| Water Consumption in Office | tons | 8278165.86 | 7810594.04 | 7242205.19 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Packaging Material Consumption (Paper) | tons | 4472.58 | 4389.45 | 4622.66 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Total Investment in Ecological Restoration | million RMB | 970 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | person | 49184 | 49574 | 49585 |
| Number of Employees Aged Above 50 | person | 15109 | 14579 | 15265 |
| Number of Employees Aged Below 30 | person | None | None | None |
| Number of Female Employees | person | 56722 | 55689 | 55882 |
| Number of General Employees | person | 100219 | 97906 | 96493 |
| Number of Male Employees | person | 43456 | 42376 | 42807 |
| Number of New Employees | person | 3515 | 3002 | 3031 |
| Number of Senior Management Employees | person | 159 | 159 | 157 |
| Number of Total Employees | person | 100219 | 97906 | 96700 |
| Percentage of Female Employees | % | 57.46 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 0.73 | 0.84 | 0.59 |
| Turnover Rate of Employees Aged Above 50 | % | 0.2 | 0.26 | 0.13 |
| Turnover Rate of Employees Aged Below 30 | % | 4.35 | 3.81 | 3.03 |
| Turnover Rate of Female Employees | % | 1.85 | 1.62 | 1.24 |
| Turnover Rate of Male Employees | % | 2.17 | 2.04 | 1.47 |
| Turnover Rate of Total Employees | % | 1.99 | 1.8 | 1.34 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Fatalities Rate of the Last 3 Years | % | 0.0037 | ||
| Number of Fatalities as a Result of Work-related Injuries | person | 3 | 7 | 2 |
| Number of Fatalities of the Last 3 Years | person | 12 | ||
| Number of Work-related Fatalities | person | 3 | 7 | 2 |
| Work-related Fatalities Rate | % | 0.003 | 0.0071 | 0.001 |
Lost days due to work injury.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | day | 5777 | 7369.5 | 6399.5 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | 100 | 100 | 100 |
| Percentage of New Employees Trained | % | 100 | 100 | 100 |
| Percentage of Trained Female Employees | % | 100 | 100 | 100 |
| Percentage of Trained Male Employees | % | 100 | 100 | 100 |
| Percentage of Trained Middle Management | % | 100 | 100 | 100 |
| Percentage of Trained Senior Management | % | 100 | 100 | 100 |
| Total Cost of Training | RMB 100 million | 0.9449 | 2.4403 | 5.6483 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Average Training Hours (Female) | hours | 118.31 | 164.36 | 164.87 |
| Average Training Hours (General Employees) | hours | 109.46 | 157.83 | 158.23 |
| Average Training Hours (Male) | hours | 110.82 | 150.43 | 158.42 |
| Average Training Hours (Middle Management) | hours | 159.53 | 170.69 | 174.6 |
| Average Training Hours (Senior Management) | hours | 159.53 | 170.69 | 174.6 |
| Average Training Hours per Employee | hours | 114.56 | 159.18 | 159.75 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Suppliers in Overseas | 17 | 24 | 16 | |
| Number of Total Suppliers | 29442 | 38185 | 43784 | |
| Total Number of Suppliers in Taiwan | 36 | 30 | 20 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Total Number of Customer Complaints | cases | 29803 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Intellectual Property Rights Obtained by the Company | / | 38 | 23 | 50 |
| Number of Invention Patents | 4 | |||
| Number of Patents Applied | 15 | |||
| Number of Patents Granted | 6 | |||
| Number of Trademark Applications | 11 | |||
| Number of Trademark Registrations | 4 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Confirmed Incidents of Corruption | 2 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Anti-corruption Training Session | sessions | 5618 |
| Number of People Participated in Ethical Standards and Anti-corruption Training | persons | 63000 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Investment in Targeted Poverty Alleviation | RMB | 31000000 | ||
| Number of Employees Participating in Volunteer Activities | employees | 100 | ||
| Number of Participations in Volunteer Activities | participants | 40000 | ||
| Number of Registered Volunteers | volunteers | 3000 | ||
| Number of Volunteer Activities Sessions | programs | 600 | ||
| Total Public Welfare Donations | RMB | 34959800 | 36998000 | 22000000 |