Environmental, Social, and Governance Report 2024
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2023 | 2024 | Report Pages |
---|---|---|---|---|
Direct greenhouse gases (scope 1) | tons | 14.35 | 16.57 | 55 |
Indirect greenhouse gases (scope 2) | tons | 1383.61 | 1684.56 | 55 |
Total greenhouse gas emissions (scope 1- scope 2) | tons | 1397.96 | 1701.13 | 55 |
Total greenhouse gas emissions per employee | tons/employee | 0.45 | 0.48 | 55 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2023 | 2024 | Report Pages |
---|---|---|---|---|
Total discharge of hazardous waste | tons | 0.04 | 0.05 | 55 |
Total discharge of hazardous waste per employee | tons/employee | 0.00 | 0.00 | 55 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2023 | 2024 | Report Pages |
---|---|---|---|---|
Total discharge of harmless waste | tons | 503.04 | 550.52 | 55 |
Total harmless waste discharge per employee | tons/employee | 0.16 | 0.16 | 55 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
Indicator | Unit | 2024 | Report Pages |
---|---|---|---|
Collection efficiency compared with manual work | % | 300 | 24 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2023 | 2024 | Report Pages |
---|---|---|---|---|
Electricity consumption | 1276.20 | 1559.45 | 55 | |
Gasoline consumption | 52.20 | 55.20 | 55 | |
Total energy consumption | 1000 kWh | 1328.40 | 1614.65 | 55 |
Total energy consumption per employee | 1000 kWh/employee | 0.43 | 0.46 | 55 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2023 | 2024 | Report Pages |
---|---|---|---|---|
Total water consumption per employee | tons/employee | 20.07 | 19.90 | 55 |
Water consumption | tons | 62634 | 70181 | 55 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
Indicator | Unit | 2024 | Report Pages |
---|---|---|---|
Cumulative amount of loans injected into environmental protection industry enterprises | billion yuan | 19.16 | 49 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
Indicator | Unit | 2024 | Report Pages |
---|---|---|---|
Cumulative number of environmental protection industry enterprises assisted | 242000 | 49 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Indicator | Unit | 2023 | 2024 | Report Pages |
---|---|---|---|---|
New credit granted for industries such as retail and construction (Micro-Star program, fourth phase) | billion yuan | 80.2 | 20 | |
Number of employees aged 31-49 | persons | 1992 | 38 | |
Number of employees aged ≤30 | persons | 1525 | 38 | |
Number of employees aged ≥50 | persons | 10 | 38 | |
Number of employees by age: 30 to 50 years old | 1705 | 1992 | 56 | |
Number of employees by age: Over 50 years old | 6 | 10 | 56 | |
Number of employees by age: Under 30 years old | 1410 | 1525 | 56 | |
Number of employees by employee type: General staff | 2945 | 3357 | 56 | |
Number of employees by employee type: Middle management | 162 | 154 | 56 | |
Number of employees by employee type: Senior management | 14 | 16 | 56 | |
Number of employees by region: China | 3121 | 3527 | 56 | |
Number of employees by sex: Female | 1283 | 1462 | 56 | |
Number of employees by sex: Male | 1838 | 2065 | 56 | |
Number of employees by status of employment: Full-time | 3118 | 3521 | 56 | |
Number of employees by status of employment: Part-time | 3 | 6 | 56 | |
Number of employees in general staff | persons | 3357 | 38 | |
Number of employees in middle management | persons | 154 | 38 | |
Number of employees in senior management | persons | 16 | 38 | |
Number of female employees | persons | 1462 | 38 | |
Number of full-time employees | persons | 3521 | 38 | |
Number of male employees | persons | 2065 | 38 | |
Number of part-time employees | persons | 6 | 38 | |
Percentage of employees under age 30 | % | 43 | 38 | |
Percentage of female employees | % | 41 | 38 | |
Percentage of full-time employees | % | 99.8 | 38 | |
Percentage of male employees | % | 59 | 38 | |
Total number of employees | persons | 3121 | 3527 | 38, 56 |
Employee turnover rate by gender, age group and geographical region.
Indicator | Unit | 2023 | 2024 | Report Pages |
---|---|---|---|---|
Employee turnover ratio | % | 20 | 28 | 56 |
Employee turnover ratio by age: 30 to 50 years old | % | 15 | 23 | 56 |
Employee turnover ratio by age: Over 50 years old | % | 29 | 56 | |
Employee turnover ratio by age: Under 30 years old | % | 21 | 34 | 56 |
Employee turnover ratio by region: China | % | 20 | 28 | 56 |
Employee turnover ratio by sex: Female | % | 19 | 25 | 56 |
Employee turnover ratio by sex: Male | % | 20 | 30 | 56 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Indicator | Unit | 2023 | 2024 | Report Pages |
---|---|---|---|---|
Percentage of employees trained by employee type: General staff | % | 100 | 83 | 56 |
Percentage of employees trained by employee type: Middle management | % | 97 | 5 | 56 |
Percentage of employees trained by employee type: Senior management | % | 49 | 6 | 56 |
Percentage of employees trained by sex: Female | % | 91 | 72 | 56 |
Percentage of employees trained by sex: Male | % | 92 | 85 | 56 |
The average training hours completed per employee by gender and employee category.
Indicator | Unit | 2023 | 2024 | Report Pages |
---|---|---|---|---|
Average hours of training completed by each employee - Female | hours | 6.33 | 13.9 | 57 |
Average hours of training completed by each employee - General staff | hours | 7.00 | 16.10 | 57 |
Average hours of training completed by each employee - Male | hours | 7.01 | 16.5 | 57 |
Average hours of training completed by each employee - Middle management | hours | 12.62 | 0.90 | 57 |
Average hours of training completed by each employee - Senior management | hours | 3.00 | 1.20 | 57 |
Number of suppliers by geographical region.
Indicator | Unit | 2023 | 2024 | Report Pages |
---|---|---|---|---|
Number of suppliers by region - Central China | 7 | 5 | 57 | |
Number of suppliers by region - East China | 52 | 42 | 57 | |
Number of suppliers by region - North China | 54 | 43 | 57 | |
Number of suppliers by region - Northwest China | 1 | 57 | ||
Number of suppliers by region - South China | 28 | 40 | 57 | |
Number of suppliers by region - Southwest China | 8 | 57 | ||
SMEs transaction increment achieved (Micro-Star program, third phase) | million yuan | 265 | 20 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
Indicator | Unit | 2024 | Report Pages |
---|---|---|---|
Number of counterfeit IOU apps shut down throughout the year | 4120 | 24 |
Number of products and service related complaints received and how they are dealt with.
Indicator | Unit | 2024 | Report Pages |
---|---|---|---|
Amount of user losses avoided | yuan | 284492900 | 30 |
News public opinion and mainstream complaint channel information collected | thousand pieces | 12 | 24 |
Number of AI anti-fraud reminders achieved | times | 138263 | 30 |
Number of new energy vehicle owners served | 191000 | 49 | |
Number of user services | times | 120000 | 30 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
Indicator | Unit | 2024 | Report Pages |
---|---|---|---|
Collected counterfeit App information | thousand pieces | 48 | 24 |
Collected counterfeit website information | million pieces | 13.84 | 24 |
Data Exchange Gateway - Improvement in operational efficiency | % | 30 | 23 |
Data Exchange Gateway - Number of handled data interactions | billion times | 4.366 | 23 |
Data Exchange Gateway - Number of times served | times | 11297 | 23 |
Providing anti-fraud and website risk identification for debit users | times | 11500 | 24 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
Indicator | Unit | 2023 | 2024 | Report Pages |
---|---|---|---|---|
A stop loss of | million yuan | 259 | 24 | |
Anti-fraud action - Increase in cases of remaining types of fraud handled | % | 16 | 23 | |
Anti-fraud action - Number of active black ash production channels monitored | channels | 200 | 23 | |
Anti-fraud action - Number of counterfeit IOUs shut down | IOUs | 4120 | 23 | |
Anti-fraud action - Number of counterfeit loan websites cracked down | websites | 4120 | 23 | |
Anti-fraud action - Number of fraudulent websites cracked down | websites | 14055 | 23 | |
Anti-fraud action - Number of high-risk data sellers investigated | sellers | 473 | 23 | |
Anti-fraud action - Number of sets of fraud source codes extracted for real-time monitoring | sets | 20 | 23 | |
Anti-fraud action - Shutdown rate of counterfeit IOUs | % | 100 | 23 | |
Number of corruption lawsuits filed against the company or employees of the company and concluded | 2 | 57 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
Indicator | Unit | 2024 | Report Pages |
---|---|---|---|
Improved the timely rate of public opinion discovery by | % | 90 | 24 |
Number of active black and gray industry channels monitored over the year | 200 | 24 | |
Number of anti-fraud blocking warnings related to fraud | times | 119106 | 30 |
Number of fraud websites cracked down on throughout the year | 14055 | 24 | |
Number of potential fraud victims dissuaded | people | 29744 | 30 |
Output anti-fraud warnings for the IOU security centre | million | 21.40 | 24 |
Shanhai Security Situation Awareness System - Amount saved by anti-fraud warnings | million yuan | 259 | 23 |
Shanhai Security Situation Awareness System - Boost in collection efficiency | % | 300 | 23 |
Shanhai Security Situation Awareness System - Boost in public opinion discovery timeliness | % | 90 | 23 |
Shanhai Security Situation Awareness System - Number of anti-fraud and website risk ID for debit users | times | 11500 | 23 |
Shanhai Security Situation Awareness System - Number of anti-fraud warnings for IOU security center | million | 21.4 | 23 |
Shanhai Security Situation Awareness System - Number of fake App pieces of info gathered | pieces | 48000 | 23 |
Shanhai Security Situation Awareness System - Number of fake websites gathered | million | 13.84 | 23 |
Shanhai Security Situation Awareness System - Number of negative public opinion work collected | news and complaint channel pieces | 12000 | 23 |
Shanhai Security Situation Awareness System - Number of phishing websites captured | websites | 7800 | 23 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
Indicator | Unit | 2024 | Report Pages |
---|---|---|---|
Amount of loans issued for new energy vehicles (assisted financial institutions) | billion yuan | 31.86 | 49 |
Boosted SME users in the construction industry (Micro-Star program, first phase) | million yuan | 490 | 20 |
Cumulative number of views of campaign promotion | person-times | 250000 | 30 |
Number of children who moved with their parents participating in Sunshine Stars Children's Aid Program | children | 60 | 36 |
Resources contributed (e.g. money or time) to the focus area.
Indicator | Unit | 2024 | Report Pages |
---|---|---|---|
Amount increase rate for Micro-Star micro-support program | % | 100 | 20 |
Number of programming courses provided under Sunshine Stars Children's Aid Program | sessions | 20 | 36 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2023 | 2024 |
---|---|---|---|
Direct GHG Emissions (Scope 1) | tons | 14.35 | 16.57 |
Indirect Energy Emissions (Scope 2) | tons | 1383.61 | 1684.56 |
Total GHG Emissions | tons | 1397.96 | 1701.13 |
Total GHG Emissions Intensity (By Employee) | tons/employee | 0.45 | 0.48 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2023 | 2024 |
---|---|---|---|
Total Hazardous Waste | tons | 0.04 | 0.05 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2023 | 2024 |
---|---|---|---|
Non-Hazardous Waste Disposed | tons | 503.04 | 550.52 |
Total Non-Hazardous Waste Intensity (By Employee) | tons/employee | 0.16 | 0.16 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
Standard Indicator | Unit | 2024 |
---|---|---|
Non-Hazardous Waste Intensity Reduction Compared to Last Year (By Employee) | Tons/employee | 0.16 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2023 | 2024 |
---|---|---|---|
Gasoline Consumption | 52.2 | 55.2 | |
Total Electricity Consumption Intensity (By Employee) | 1000 kWh/employee | 0.43 | 0.46 |
Total Energy Consumption | 1000 kWh | 1328.4 | 1614.65 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2023 | 2024 |
---|---|---|---|
Water Consumption | tons | 62634 | 70181 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
Standard Indicator | Unit | 2024 |
---|---|---|
Investment in Energy-saving and Emission-reduction Technology Transformation | billion yuan | 19.16 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Standard Indicator | Unit | 2023 | 2024 |
---|---|---|---|
Number of Employees Aged 30-50 | persons | 1705 | 1992 |
Number of Employees Aged Above 50 | persons | 6 | 10 |
Number of Employees Aged Below 30 | persons | 1410 | 1525 |
Number of Employees in Mainland China | persons | 3121 | 3527 |
Number of Female Employees | persons | 1283 | 1462 |
Number of Full-time Employees | persons | 3118 | 3521 |
Number of General Employees | persons | 2945 | 3357 |
Number of Male Employees | persons | 1838 | 2065 |
Number of Middle Management Employees | persons | 162 | 154 |
Number of Part-time Employees | persons | 3 | 6 |
Number of Senior Management Employees | persons | 14 | 16 |
Number of Total Employees | persons | 3121 | 3527 |
Percentage of Employees Aged Below 30 | % | 43 | |
Percentage of Female Employees | % | 41.1 | 41 |
Percentage of Full-time Employees | % | 99.9 | 99.8 |
Percentage of Male Employees | % | 58.9 | 59 |
Employee turnover rate by gender, age group and geographical region.
Standard Indicator | Unit | 2023 | 2024 |
---|---|---|---|
Turnover Rate of Employees Aged 30-50 | % | 15 | 23 |
Turnover Rate of Employees Aged Above 50 | % | 29 | |
Turnover Rate of Employees Aged Below 30 | % | 21 | 34 |
Turnover Rate of Employees in Mainland China | % | 20 | 28 |
Turnover Rate of Female Employees | % | 19 | 25 |
Turnover Rate of Male Employees | % | 20 | 30 |
Turnover Rate of Total Employees | % | 20 | 28 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Standard Indicator | Unit | 2023 | 2024 |
---|---|---|---|
Percentage of Trained Female Employees | % | 91 | 72 |
Percentage of Trained General Employees | % | 100 | 83 |
Percentage of Trained Male Employees | % | 92 | 85 |
Percentage of Trained Middle Management | % | 97 | 5 |
Percentage of Trained Senior Management | % | 49 | 6 |
The average training hours completed per employee by gender and employee category.
Standard Indicator | Unit | 2023 | 2024 |
---|---|---|---|
Average Training Hours (Female) | hours | 6.33 | 13.9 |
Average Training Hours (General Staff) | hours | 7 | 16.1 |
Average Training Hours (Male) | hours | 7.01 | 16.5 |
Average Training Hours (Middle Management) | hours | 12.62 | 0.9 |
Average Training Hours (Senior Management) | hours | 3 | 1.2 |
Number of suppliers by geographical region.
Standard Indicator | Unit | 2023 | 2024 |
---|---|---|---|
Number of Suppliers in Central China | 7 | 5 | |
Number of Suppliers in East China | 52 | 42 | |
Number of Suppliers in North China | 54 | 43 | |
Number of Suppliers in Northwest China | 1 | ||
Number of Suppliers in South China | 28 | 40 | |
Number of Suppliers in Southwest China | 8 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
Standard Indicator | Unit | 2023 |
---|---|---|
Number of Concluded Corruption Lawsuits | 2 |
Resources contributed (e.g. money or time) to the focus area.
Standard Indicator | Unit | 2024 |
---|---|---|
Number of Volunteer Activities Sessions | sessions | 20 |