2024 Sustainability & Environmental, Social and Governance(ESG)Report

Year: 2024
Published: 2025-03-21
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2022 2023 2024 Report Pages
Ammonia Nitrogen (NH3-N) emissions kg 28985.86 19333.44 17430.54 120
BOD emissions kg 69725.39 35038.36 32010.46 120
COD emissions kg 506790.46 327478.37 117482.60 120
Industrial waste gas SO₂ emissions (Horizon Healthcare) kg 60.00 0.00 35.14 123
Industrial waste gas VOC emissions (Horizon Healthcare) kg 5.00 0.18 0.00 123
Mobile-source exhaust emissions NOx (Horizon Healthcare) kg 14282.96 2086.12 996.00 123
Mobile-source exhaust emissions NO₂ (Horizon Healthcare) kg 627.10 2743.50 2202.80 123
Mobile-source exhaust emissions PM (Horizon Healthcare) kg 58.39 262.80 203.22 123
Mobile-source exhaust emissions SO₂ (Horizon Healthcare) kg 10.97 7.07 6.37 123
NOx emissions kg 14282.96 2086.12 20681.93 120
NOx mobile-source exhaust emissions kg 14260.51 24524.00 25232.27 121
PM emissions kg 2844.81 2711.29 2492.14 120
PM mobile-source exhaust emissions kg 1327.74 2350.00 2417.74 121
SO2 mobile-source exhaust emissions kg 534.13 197.00 209.85 121
SOx emissions kg 779.20 206.90 269.64 120
VOC emissions kg 5.00 0.18 0.00 120
Wastewater pollutants Ammonia Nitrogen (NH₃-N) (Horizon Healthcare) kg 25259.80 16729.02 17430.54 123
Wastewater pollutants BOD (Horizon Healthcare) kg 57970.02 20404.56 32010.46 123
Wastewater pollutants COD (Horizon Healthcare) kg 310867.67 97808.58 117482.60 123

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 2023 2024 2025 2030 Report Pages
Aggregate GHG emissions (Scope 1 and Scope 2) tCO2e 186211.91 133361.57 110877.39 119, 121
Aggregate GHG emissions (Scope 1) tCO2e 123602.98 32970.00 51912.24 119, 121, 122
Aggregate GHG emissions (Scope 1) (Horizon Education) tCO₂e 0.00 0.00 0.00 123
Aggregate GHG emissions (Scope 2) tCO2e 47767.05 44871.00 43907.40 119, 121, 122
Aggregate GHG emissions (Scope 2) (Horizon Education) tCO₂e 200.21 225.20 205.65 123
Base annual carbon emissions (organizational scope: consolidated statements of operations, operating control method) tCO2e 183600 36
Base annual carbon emissions intensity (organizational scope: consolidated statements of operations, operating control method) tCO2e/RMB million 5.46 36
Base annual carbon emissions intensity (per unit of revenue, achieved in 2024) tCO2e/RMB 10000 2.94 36
Financed emission target: Adjust temperature score of investment portfolio Scope 1 and 2 emissions °C 2.44 36
Financed emission target: Adjust temperature score of investment portfolio Scope 1 and 2 emissions (base year) °C 3.2 36
Financed emission target: Adjust temperature score of investment portfolio Scope 1, 2, and 3 emissions °C 2.56 36
Financed emission target: Adjust temperature score of investment portfolio Scope 1, 2, and 3 emissions (base year) °C 3.2 36
GHG emissions per unit of revenue (Scope 1 and Scope 2) tCO2e/RMB million 4.50 4.22 13.72 119, 121, 122
GHG emissions per unit of revenue (Scope 1 and Scope 2) (Horizon Education) tCO₂e/RMB million 3.12 2.88 3.61 123
Greenhouse gas emissions (Scope 1 and Scope 2) tCO2e 110877.38 6
Greenhouse gas emissions intensity per unit of revenue (Scope 1 and Scope 2) tCO2e/RMB million 2.94 6
Reduction in base annual carbon emissions intensity (2024 vs base year) % reduction 46.15 36
SO2 emissions kg 60.00 0.00 35.14 120
Scope 3 Category 15 Total investment aggregate GHG emissions tCO2e 2397549.64 2209781.40 1762053.40 119
Target annual carbon emissions intensity (Scope 1 and Scope 2) tCO2e/RMB million 5.02 3.93 36

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 2024 Report Pages
Aggregate hazardous solid waste generation per unit of revenue ton/RMB million 0.43 122
Aggregate hazardous waste generation ton, ton/RMB million 74.00 157.60 1757.72 120, 121, 122
Aggregate solid waste generation ton 5098.57 1723.00 2191.41 120, 121, 122
Chemical waste (HW06, 09, 12, 13, 17, 21, 22, 33, 34, 35) ton 14.21 1712.36 5.70 120, 122
Electronic waste (HW10) ton 1.26 0.6 0.14 120, 122
Medical waste (HW01, HW02, HW03) ton 1533.03 1712.40 1962.33 120, 122
Other waste (HW49) ton 128.29 4.60 13.06 120, 122
Solid waste generation per unit of revenue ton, ton/RMB million 0.04 0.18 0.11 120, 121, 122

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2024 Report Pages
Aggregate recyclable solid waste ton 27.10 122

Description of emissions target(s) set and steps taken to achieve them.

Indicator Unit 2030 Report Pages
Absolute Scope 1 and 2 emissions reduction target (using 2022 as base year) % reduction 42.0 36

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 2024 Report Pages
Aggregate natural gas consumption 1589229.94 1619498.00 1374553.93 119, 122
Aggregate natural gas consumption (Horizon Education) 0.00 0.00 0.00 123
Aggregate steam and hot water procurement GJ 47554.16 51870.63 74852.45 119, 122
Diesel consumption of self-owned vehicles/mobile devices Liter, litre 179494.71 148175.00 218939.12 119, 121, 122
Electricity consumption per unit of revenue MWh/RMB million 1.30 17.28 19.44 121, 122
Energy consumption density per unit of revenue tce/RMB million 3.55 2.88 3.47 119, 121, 122
Energy consumption density per unit of revenue (Horizon Education) tce/RMB million 0.67 0.62 0.54 123
Energy consumption per unit of revenue MWh/RMB million 1.02 6
Gasoline consumption of self-owned vehicles/mobile devices Liter, litre 1556038 2355428 3356137.36 119, 121, 122
Photovoltaic power generation project capacity at Meizhou Teluqiiao Hospital in medical service industry - Horizon Healthcare KW 152703 43
Renewable energy production (aggregate) MWh 103283.00 728.00 1015.74 120, 122
Total electricity consumption MWh 78754.69 13285 79578.96 119, 121, 122
Total electricity consumption (Horizon Education) MWh 351.00 395.00 383.25 123
Total energy consumption tce 14961.09 49622.39 17662.35 119, 121, 122
Total energy consumption (Horizon Education) tce 43.14 48.53 47.10 123

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 2024 Report Pages
Aggregate water consumption 296906.00 1732435.00 243297.84 120, 121, 122
Aggregate water consumption (Horizon Education) 3297.00 5537.00 5577.74 123
Estimated rainwater collected by Jiading Base m³/year 68 42
Recycled water consumption 470 6350.00 68 120, 121, 122
Water consumption per single cleaning work order ton 0.25 42
Water consumption per unit of revenue m³/RMB million 320.21 408.79 424.06 6, 120, 121, 122
Water consumption per unit of revenue (Horizon Education) m³/RMB million 51.31 70.77 63.69 123
Year-on-year decrease in water cost for car washing % 12.6 42

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2024 Report Pages
Increase in repair value of old parts compared with 2023 in equipment operation industry - CDHORIZON % 292 43

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2022 2023 2024 Report Pages
Average attendance rate of directors at Board meetings during the year % 96 85
Employee compensation and benefits expenses RMB10000 467867.60 569226.30 565343.00 119
Employees aged 30 and 50 person 12134 11339 13935 124
Employees based in Hong Kong, Macao and Taiwan and overseas person 32 109 836 124
Employees based in the Chinese mainland person 21854 19228 21215 124
Employees engaged in other forms person 916 1151 2872 124
Employees over 50 person 1448 999 1224 124
Employees under 30 person 8304 6999 6892 124
Employees with a bachelor's degree or above person 8976 10948 11465 124
Employees with a master's degree or above person 1542 1595 1663 124
Employees with disabilities person 62 47 73 124
Female employees person 10045 9199 9617 124
Full-time contracted employees person 21859 18153 19171 124
Full-time dispatched employees person 27 33 8 124
Male employees person 11841 10138 12434 124
Number of female directors on the Board female director 1 85
Percentage of employees under the collective bargaining agreement % 100 100 100 125
Proportion of female employees in STEM related positions % 7.00 8.80 124
Proportion of female employees in management levels of business departments % 25.00 14.90 124
Proportion of independent directors on the Board % 33.33 85
Total assets RMB million, RMB100 million 3469.95 3514.83 3603.90 6, 119
Total number of employees person 21886 19337 22051 124
Total number of ethnic-minority employees person 1061 1365 1348 124

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2022 2023 2024 Report Pages
Employee turnover rate % 24.59 15.65 27.53 125
Turnover rate of employees based in Hong Kong, Macao and Taiwan and overseas % 17.95 10.66 4.18 125
Turnover rate of employees based in the Chinese mainland % 24.59 15.68 28.22 125
Turnover rate of employees between 30 and 50 % 24.16 15.68 27.31 125
Turnover rate of employees over 50 % 26.20 4.56 29.90 125
Turnover rate of employees under 30 % 24.92 16.98 27.56 125
Turnover rate of female employees % 18.08 7.04 18.52 125
Turnover rate of male employees % 29.35 22.19 33.23 125
Voluntary employee turnover rate % 14.56 21.53 125
Voluntary turnover rate of employees based in Hong Kong, Macao and Taiwan and overseas % 10.09 3.62 125
Voluntary turnover rate of employees based in the Chinese mainland % 14.59 22.10 125
Voluntary turnover rate of employees between 30 and 50 % 14.19 20.97 125
Voluntary turnover rate of employees over 50 % 4.00 21.59 125
Voluntary turnover rate of employees under 30 % 16.67 22.76 125
Voluntary turnover rate of female employees % 5.54 12.53 125
Voluntary turnover rate of male employees % 22.75 27.31 125

Lost days due to work injury.

Indicator Unit 2022 2023 2024 Report Pages
Working days lost due to work injury (CDHORIZON) day 360 376 589 127
Working days lost due to work injury (Group) day 877.0 1272.0 1596.5 127
Working days lost due to work injury (Horizon Healthcare) day 517 896 1007.5 127

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2022 2023 2024 Report Pages
Number of emergency drills (CDHORIZON) time 135 339 293 127
Number of emergency drills (Group) time 399 670 405 127
Number of emergency drills (Horizon Education) time 4 5 7 127
Number of emergency drills (Horizon Healthcare) time 234 278 89 127
Safety training and promotion participants (CDHORIZON) person-time 65774 63450 78718 127
Safety training and promotion participants (Group) person-time 85719 86720 101214 127
Safety training participants (Horizon Education) person-time 120 240 3600 127
Safety training participants (Horizon Healthcare) person-time 18085 21530 18396 127
Times of safety supervision (CDHORIZON) time 1921 2534 2638 127
Times of safety supervision (Group) time 2989 3318 3234 127
Times of safety supervision (Horizon Education) time 20 24 208 127
Times of safety supervision (Horizon Healthcare) time 718 656 333 127

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2022 2023 2024 Report Pages
Coverage rate of annual ESG training for directors % 100 85
Employee coverage of the employee engagement survey person 6621 6688 125
Employee engagement result % 84.71 82.62 125
Employee training coverage (Finance sector) % 98.89 98.50 98.55 126
Employee training coverage (Industry sector) % 96.50 96.56 96.62 126
Employee training expenditure (Finance sector) RMB10000 1279.00 1293.00 1201.00 125
Employee training expenditure (Industry sector) RMB10000 673.00 1097.00 594.00 125
Training coverage among Non-management employees (Finance sector) % 89.69 90.48 89.02 126
Training coverage among Non-management employees (Industry sector) % 93.83 99.56 99.58 126
Training coverage among female employees (Finance sector) % 28.27 24.78 23.54 126
Training coverage among female employees (Industry sector) % 49.42 52.43 52.06 126
Training coverage among male employees (Finance sector) % 71.73 75.22 76.46 126
Training coverage among male employees (Industry sector) % 50.58 47.57 47.94 126
Training coverage among middle managers (Finance sector) % 8.89 9.26 10.71 126
Training coverage among middle managers (Industry sector) % 5.45 0.43 0.41 126
Training coverage among senior managers (Finance sector) % 1.43 0.25 0.27 126
Training coverage among senior managers (Industry sector) % 0.72 0.01 0.01 126

The average training hours completed per employee by gender and employee category.

Indicator Unit 2022 2023 2024 Report Pages
Average hours of training that Non-management employees received (Finance sector) hour 38.10 37.73 37.71 126
Average hours of training that Non-management employees received (Industry sector) hour 33.22 36.95 33.70 126
Average hours of training that employees between 30 and 50 received (Finance sector) hour 39.43 38.05 126
Average hours of training that employees between 30 and 50 received (Industry sector) hour 39.09 33.76 126
Average hours of training that employees over 50 received (Finance sector) hour 32.67 37.92 126
Average hours of training that employees over 50 received (Industry sector) hour 34.14 31.91 126
Average hours of training that employees received (Finance sector) hour 38.24 38.05 38.09 125
Average hours of training that employees received (Industry sector) hour 33.55 36.94 33.72 125
Average hours of training that employees under 30 received (Finance sector) hour 36.80 38.19 126
Average hours of training that employees under 30 received (Industry sector) hour 37.68 33.98 126
Average hours of training that female employees received (Finance sector) hour 40.90 40.59 40.63 125
Average hours of training that female employees received (Industry sector) hour 36.10 37.29 36.13 125
Average hours of training that male employees received (Finance sector) hour 37.21 37.22 37.31 125
Average hours of training that male employees received (Industry sector) hour 31.09 36.57 31.14 125
Average hours of training that middle managers received (Finance sector) hour 40.44 41.25 41.27 125
Average hours of training that middle managers received (Industry sector) hour 37.11 36.30 37.48 125
Average hours of training that senior managers received (Finance sector) hour 33.83 32.67 32.66 125
Average hours of training that senior managers received (Industry sector) hour 45.53 31.00 45.60 125

Number of suppliers by geographical region.

Indicator Unit 2022 2023 2024 Report Pages
Number of suppliers based in Hong Kong, Macao, Taiwan and overseas Number 31 59 76 128
Number of suppliers based in the Chinese mainland Number 882 1033 1297 128
Total number of suppliers Number 913 1092 1373 128

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2022 2023 2024 Report Pages
Complaint handling rate % 100.00 100.00 100.00 124
Complaints received on products and services Items 6 10 5 124
Repair value of old parts completed in equipment operation industry - CDHORIZON million RMB 2.63 43
Total pre-tax profit RMB100 million 103.19 104.25 80.21 119

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Indicator Unit 2022 2023 2024 Report Pages
Number of corruption cases that were lodged against the issuer or its employees and were concluded during the reporting period case 4 3 128
Number of employees dealt with for corruption person 4 3 128
Total tax paid RMB100 million 54.09 51.45 54.23 119
Total tax payment RMB million 5423 6

Description of anti-corruption training provided to directors and staff.

Indicator Unit 2022 2023 2024 Report Pages
Average hours of anti-corruption related training per director person/hour 1.00 1.00 128
Average hours of anti-corruption related training per employee person/hour 6.65 8.25 4.65 128
Coverage rate of annual anti-corruption training for directors % 100 85
Director attendance in anti-corruption related training person-time 3 3 128
Employee attendance in anti-corruption related training person-time 13376 15760 10502 128
Number of anti-corruption related training sessions session 185 197 212 128
Proportion of independent directors on the Audit Committee % 66.7 85

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2022 2023 2024 Report Pages
Basic earnings per share RMB, RMB/Share 1.46 1.47 0.92 6, 119
Number of participants in volunteer activities person 87 92 98 124

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2022 2023 2024 Report Pages
Government subsidies received RMB10000 16101.80 22537.70 26259.50 119
Spending in community public welfare RMB10000 859.62 882.42 905.21 124
Total cash dividend distributed million yuan 983.63 85
Total cash dividend distributed (including special dividend) million yuan 1062.55 85
Volunteer service hours hour 4790 5052 5328 124

The types of emissions and respective emissions data.

Standard Indicator Unit 2022 2023 2024
Airborne Particulate Matter (PM) Emissions kg 2844.81 2711.29 2492.14
NOₓ Emissions kg 14282.96 2086.12 20681.93
SOₓ Emissions kg 779.2 206.9 269.64

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022 2023 2024 2025 2030
Direct GHG Emissions (Scope 1) tCO2e 157630.16 108550.94 99265.31
Indirect Energy Emissions (Scope 2) tCO2e 116336.98 114443.83 108627.79
Scope 3 GHG Emissions (Investments) tCO2e 2397549.64 2209781.4 1762053.4
Total GHG Emissions tCO2e 183600 221673.91 173909.57 152536.23
Total GHG Emissions Intensity (By Revenue) tCO2e/RMB million 5.46 12.35 3.51 2.94 5.02 3.93

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023 2024
Hazardous Electronic Waste ton 1.26 0.6 0.14
Total Hazardous Waste ton 1672.29 1724.5 1757.72
Total Hazardous Waste Intensity (By Revenue) ton/RMB million 0.41 0.61 0.43

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023 2024
Non-Hazardous Waste Recycled ton 27.1
Total Non-Hazardous Waste Intensity (By Revenue) ton/RMB million 1.21 0.56 0.11

Description of emissions target(s) set and steps taken to achieve them.

Standard Indicator Unit 2030
Target Scope 1 and 2 Emissions Reduction Percentage by 2030 Compared to 2022 % reduction 42

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023 2024
Diesel Fuel Consumption litre 19970384.71 20582522 24725361.61
Energy Consumption Intensity (By Revenue) tce/RMB million 7.24 6.68 6.56
Gasoline Consumption litre 3843652.86 5394870 6011955.56
Natural Gas Consumption 1589229.94 2910583 2402970.86
Purchased Electricity MWh 193975.16 189902 201655.96
Purchased Electricity Intensity (By Revenue) MWh/RMB million 1.3 18.66 10.25
Purchased Heating GJ 95108.32 103741.63 149704.9
Renewable Energy Consumption MWh 103472.35 728411.5 131705.74
Total Energy Consumption tce 101024.68 79964.62 70525.95

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023 2024
Recycled Water Percentage % 0.661 0.305 0.184
Recycled Water Usage 26315.74 12700 7456
Water Consumption 3980276.86 4159288.4 4053887.58
Water Consumption Intensity (By Revenue) m³/RMB million 51.31 56.32 63.69

Description of energy use efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit
Investment in Energy-saving and Emission-reduction Technology Transformation RMB

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Standard Indicator Unit
Total Investment in Ecological Restoration RMB

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2022 2023 2024
Number of Bachelor's Degree Employees person 8976 10948 11465
Number of Employees Aged 30-50 person 12134 11339 13935
Number of Employees Aged Above 50 person 1448 999 1224
Number of Employees Aged Below 30 person 8304 6999 6892
Number of Employees in Mainland China person 21854 19228 21215
Number of Employees in Overseas person 32 109 836
Number of Female Employees person 10045 9199 9617
Number of Full-time Employees person 21886 18186 19179
Number of Male Employees person 11841 10138 12434
Number of Master's Degree Employees person 1542 1595 1663
Number of Total Employees person 21886 19337 22051
Percentage of Bachelor's Degree Employees % 41.01 56.61 52
Percentage of Employees Aged 30-50 % 55.44 58.65 63.23
Percentage of Employees Aged Above 50 % 6.62 5.16 5.55
Percentage of Employees Aged Below 30 % 37.94 36.2 31.26
Percentage of Employees in Mainland China % 99.85 99.44 96.21
Percentage of Employees in Overseas % 0.15 0.56 3.79
Percentage of Female Employees % 45.91 47.57 43.57
Percentage of Full-time Employees % 100 94.04 87.01
Percentage of Male Employees % 54.09 52.43 56.43
Percentage of Master's Degree Employees % 7.05 8.25 7.55

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2022 2023 2024
Turnover Rate of Employees Aged 30-50 % 24.16 15.68 27.31
Turnover Rate of Employees Aged Above 50 % 26.2 4.56 29.9
Turnover Rate of Employees Aged Below 30 % 24.92 16.98 27.56
Turnover Rate of Employees in Mainland China % 24.59 15.68 28.22
Turnover Rate of Female Employees % 18.08 7.04 18.52
Turnover Rate of Male Employees % 29.35 22.19 33.23
Turnover Rate of Total Employees % 24.59 15.65 27.53

Lost days due to work injury.

Standard Indicator Unit 2022 2023 2024
Lost Days Due to Work-related Injuries day 877 1272 1596.5

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Standard Indicator Unit 2022 2023 2024
Number of People Receiving Training on Work Safety person-time 85719 86720 101214
Number of Production Safety Emergency Drills time 399 670 405

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2022 2023 2024
Percentage of Employees Trained % 98.89 98.5 98.55
Percentage of Trained Female Employees % 38.845 38.605 37.8
Percentage of Trained General Employees % 91.13 95.02 94.3
Percentage of Trained Male Employees % 61.155 61.395 62.2
Percentage of Trained Middle Management % 7.17 4.845 5.56
Percentage of Trained Senior Management % 1.075 0.13 0.14
Total Cost of Training RMB10000 1952 2390 1795

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2022 2023 2024
Average Training Hours (Employees Aged 30-50) hour 39.43 38.05
Average Training Hours (Employees Over 50) hour 32.67 37.92
Average Training Hours (Employees Under 30) hour 36.8 38.19
Average Training Hours (Female) hour 40.9 40.59 40.63
Average Training Hours (General Staff) hour 38.1 37.73 37.71
Average Training Hours (Male) hour 37.21 37.22 37.31
Average Training Hours (Middle Management) hour 40.44 41.25 41.27
Average Training Hours (Senior Management) hour 33.83 32.67 32.66
Average Training Hours per Employee hour 38.24 38.05 38.09

Number of suppliers by geographical region.

Standard Indicator Unit 2022 2023 2024
Number of Suppliers in Mainland China Number 882 1033 1297
Number of Total Suppliers Number 913 1092 1373

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2022 2023 2024
Complaint Growth Rate percent 66.67 -50
Number of Products and Service Related Complaints Items 6 10 5
Total Number of Customer Complaints Items 6 10 5

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Standard Indicator Unit 2023 2024
Number of Confirmed Incidents of Corruption case 4 3

Description of anti-corruption training provided to directors and staff.

Standard Indicator Unit 2022 2023 2024
Anti-corruption Training Coverage among Directors and Management % 100
Average Anti-corruption Training Hours for Directors and Management person/hour 1 1
Average Anti-corruption Training Hours for General Employees person/hour 6.65 8.25 4.65
Number of Anti-corruption Training Session session 185 197 212
Number of Directors and Management Attendance for Anti-corruption Training person-time 3 3
Number of General Employees Attendance for Anti-corruption Training person-time 13376 15760 10502

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2022 2023 2024
Number of Employees Participating in Volunteer Activities person 87 92 98
Total Social Investment RMB10000 859.62 882.42 905.21
Total Volunteer Service Hours hour 4790 5052 5328