2024 Report of Corporate Social Responsibility (Environmental, Social and Governance)
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| CO emission of public vehicles owned by the Head Office | kg | 49.51 | 55.47 | 65 | 31 |
| NOx emission of public vehicles owned by the Head Office | kg | 2.23 | 3.83 | 3.64 | 31 |
| PM10 emission of public vehicles owned by the Head Office | kg | 0.24 | 0.3389 | 0.372 | 31 |
| PM2.5 emission of public vehicles owned by the Head Office | kg | 0.24 | 0.3202 | 0.355 | 31 |
| SOx emission of public vehicles owned by the Head Office | kg | 0.15 | 0.146 | 0.176 | 31 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Density of GHG emission at Head Office | Ton/m² floor area | 0.016 | 0.016 | 0.019 | 30 |
| Emission of canteen LNG emission (scope 1) at Head Office | Ton | 70.05 | 71.56 | 105.33 | 30 |
| Emission of vehicles (scope 1) at Head Office | Ton | 21.14 | 21.34 | 25.71 | 30 |
| Total GHG emission at Head Office | Ton | 1745.83 | 1707.41 | 1894.54 | 30 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Electricity consumption density of the Head Office | kWh/m² floor area | 29.59 | 28.94 | 30.98 | 31 |
| Electricity consumption of the Head Office | 10MWh | 314.75 | 307.76 | 316.72 | 31 |
| Emission of electricity use (scope 2) at Head Office | Ton | 1654.64 | 1614.51 | 1763.5 | 30 |
| Gas consumption density of the Head Office | m³/m² floor area | 0.3 | 0.31 | 0.35 | 31 |
| Gas consumption of the Head Office | 10000 m³ | 3.24 | 3.25 | 3.83 | 31 |
| Gasoline consumption (by vehicle) of the Head Office | 10000 l | 0.99 | 0.99 | 1.19 | 31 |
| Gasoline consumption density (by vehicle) of the Head Office | l/vehicle | 900 | 900 | 1081 | 31 |
| Total green loans | RMB100 million | 276.21 | 360.62 | 503.87 | 30 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Water consumption density of the Head Office | ton/m² floor area | 0.35 | 0.45 | 0.4 | 31 |
| Water consumption of the Head Office | 10000 tons | 3.76 | 4 | 4.08 | 31 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Energy Conservation and Environmental Protection green loans | RMB100 million | 49.11 | 52.44 | 63.13 | 30 |
| Green Upgrade of Infrastructure green loans | RMB100 million | 142.01 | 183.83 | 214.4 | 30 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Clean Energy Industry green loans | RMB100 million | 21.83 | 17.02 | 20.98 | 30 |
| Clean Production Industry green loans | RMB100 million | 7.21 | 20.91 | 32.63 | 30 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Proportion of female employees | % | 57.43 | 57.27 | 57.09 | 29 |
| Proportion of female managers | % | 29.07 | 28.7 | 27.57 | 29 |
| Total assets | thousand yuan | 684712563 | 759883870 | 856641840 | 29 |
| Total number of employees | persons | 4992 | 5284 | 5337 | 29 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Death in line of duty (the whole bank) | person | 1 | 30 |
Lost days due to work injury.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Lost time of work injury (the whole bank) | 3 | 243 | 342 | 30 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Balance of agricultural-related loans (100 million yuan) | 554.42 | 642.06 | 447.82 | 29 | |
| Balance of inclusive loans to micro and small businesses (100 million yuan) | 436.19 | 502.46 | 610.68 | 29 | |
| Balance of microloans (100 million yuan) | 968.19 | 1142.25 | 1491.29 | 29 | |
| Quantity of partnering suppliers in 2023 by region (Beijing) | 46 | 30 | |||
| Quantity of partnering suppliers in 2023 by region (Chongqing) | 97 | 30 | |||
| Quantity of partnering suppliers in 2023 by region (Guangdong) | 5 | 30 | |||
| Quantity of partnering suppliers in 2023 by region (Others) | 96 | 30 | |||
| Quantity of partnering suppliers in 2023 by region (Shanghai) | 18 | 30 | |||
| Quantity of partnering suppliers in 2023 by region (Sichuan) | 19 | 30 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Green Services green loans | RMB100 million | 3.22 | 0.86 | 1.73 | 30 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Customer complaints | 2221 | 2733 | 1718 | 29 | |
| Customer satisfaction (score) | 95.27 | 96.71 | 97.11 | 29 | |
| Substitution rate of electronic transaction volume | % | 97.7 | 97.6 | 97 | 29 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Bank outlets | 166 | 183 | 199 | 29 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Capital adequacy ratio | % | 12.72 | 13.37 | 14.46 | 29 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Shareholders' equity | thousand yuan | 493336512 | 56911734 | 61070973 | 29 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Charity donation | thousand yuan | 3480 | 4180 | 3200 | 29 |
| Ecological Environment Industry green loans | RMB100 million | 52.83 | 85.57 | 111.01 | 30 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| NOₓ Emissions | kg | 2.23 | 3.83 | 3.64 |
| PM10 Emissions | kg | 0.24 | 0.3389 | 0.372 |
| PM2.5 Emissions | kg | 0.24 | 0.3202 | 0.355 |
| SOₓ Emissions | kg | 0.15 | 0.146 | 0.176 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | Ton | 91.19 | 92.9 | 131.04 |
| Mobile Combustion Emissions | Ton | 21.14 | 21.34 | 25.71 |
| Stationary Combustion Emissions | Ton | 70.05 | 71.56 | 105.33 |
| Total GHG Emissions | Ton | 1745.83 | 1707.41 | 1894.54 |
| Total GHG Emissions Intensity (By Area) | Ton/m² floor area | 0.016 | 0.016 | 0.019 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Gasoline Consumption | l | 9900 | 9900 | 11900 |
| Natural Gas Consumption | m³ | 32400 | 32500 | 38300 |
| Purchased Electricity | MWh | 3147.5 | 3077.6 | 3167.2 |
| Purchased Electricity Intensity (By Area) | kWh/m² floor area | 29.59 | 28.94 | 30.98 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Water Consumption in Office | 10000 tons | 3.76 | 4 | 4.08 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Total Investment in Ecological Restoration | RMB100 million | 29.04 | 37.93 | 53.61 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | persons | 3875 | ||
| Number of Employees Aged Above 50 | persons | 578 | ||
| Number of Employees Aged Below 30 | persons | 884 | ||
| Number of Female Employees | persons | 3047 | 3047 | 3047 |
| Number of Male Employees | persons | 2290 | 2290 | 2290 |
| Number of Total Employees | persons | 4992 | 5284 | 5337 |
| Percentage of Female Employees | % | 57.43 | 57.27 | 57.09 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit |
|---|---|
| Turnover Rate of Employees Aged 30-50 | persons |
| Turnover Rate of Employees Aged Above 50 | persons |
| Turnover Rate of Employees Aged Below 30 | persons |
| Turnover Rate of Female Employees | persons |
| Turnover Rate of Male Employees | persons |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Number of Fatalities as a Result of Work-related Injuries | person | 1 | |
| Number of Fatalities of the Last 3 Years | person | 1 | |
| Number of Work-related Fatalities | person | 1 |
Lost days due to work injury.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | days | 3 | 243 | 342 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit |
|---|---|
| Percentage of Trained Female Employees | % |
| Percentage of Trained General Employees | % |
| Percentage of Trained Male Employees | % |
| Percentage of Trained Middle Management | % |
| Percentage of Trained Senior Management | % |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit |
|---|---|
| Total Training Hours | hours |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Total Suppliers | 281 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Complaint Growth Rate | % | 23.04 | -37.13 | |
| Total Number of Customer Complaints | 2221 | 2733 | 1718 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Total Public Welfare Donations | thousand yuan | 3480 | 4180 | 3200 |
| Total Social Investment | thousand yuan | 3480 | 4180 | 3200 |