Environmental, Social and Governance Report 2024
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Greenhouse Gas Emission Density | tCO2e/person, tCO₂e/person | 3.18 | 3.48 | 3.67 | 33, 49 |
| Total Greenhouse Gas Emissions | tCO2e | 8114.81 | 7499.02 | 6080.51 | 33 |
| Total greenhouse gas emissions | tCO₂e | 8114.81 | 7499.02 | 6080.51 | 49 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Hazardous Waste Density | ton/person | 0.000048 | 0.0000088 | 0.000012 | 49 |
| Total Hazardous Waste | ton | 0.12 | 0.02 | 0.02 | 49 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Hazardous Waste Density (non-hazardous) | ton/person | 0.08 | 0.08 | 0.03 | 49 |
| Total non-hazardous waste | ton | 195.97 | 160.95 | 53.13 | 49 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Energy Consumption Density | GJ/person | 18.73 | 21.97 | 24.60 | 33 |
| Energy consumption density | GJ/person | 18.73 | 21.97 | 24.60 | 49 |
| Total Energy Consumption | GJ | 47882.85 | 47337.35 | 40793.59 | 33 |
| Total energy consumption | GJ | 47828.25 | 47337.35 | 40793.59 | 49 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Total water consumption | m³ | 35533.00 | 13723.37 | 6056.96 | 49 |
| Water consumption density | m³/person | 13.90 | 6.37 | 3.65 | 49 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Employment contract signing rate | % | 100 | 100 | 100 | 50 |
| Participating rate of labor unions for employees in Mainland China | % | 100 | 100 | 100 | 50 |
| Social Insurance Coverage Rate | % | 100 | 100 | 100 | 50 |
| Total workforce | Person | 2556 | 1753 | 1563 | 49 |
| Workforce by age group - 30 and under | Person | 870 | 426 | 318 | 49 |
| Workforce by age group - 30-50 | Person | 1641 | 1294 | 1219 | 49 |
| Workforce by age group - 50 and above | Person | 45 | 33 | 26 | 49 |
| Workforce by employment type - full-time | Person | 2556 | 1753 | 1563 | 49 |
| Workforce by gender - Female | Person | 1434 | 1078 | 944 | 49 |
| Workforce by gender - Male | Person | 1122 | 675 | 619 | 49 |
| Workforce by geographical region - Chinese mainland | Person | 2551 | 1749 | 1559 | 49 |
| Workforce by geographical region - Overseas, HK, Macau and Taiwan | Person | 5 | 4 | 4 | 49 |
| Workforce by position type - Junior | Person | 2041 | 1304 | 1205 | 49 |
| Workforce by position type - Middle | Person | 449 | 390 | 317 | 49 |
| Workforce by position type - Senior | Person | 66 | 59 | 41 | 49 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover rate by age group - 30 and under | % | 66.44 | 54.00 | 16.98 | 49 |
| Employee turnover rate by age group - 30-50 | % | 28.86 | 48.38 | 11.08 | 49 |
| Employee turnover rate by age group - 50 and above | % | 32.50 | 52.00 | 50.00 | 49 |
| Employee turnover rate by gender - Female | % | 44.84 | 38.93 | 12.29 | 49 |
| Employee turnover rate by gender - Male | % | 37.70 | 65.88 | 11.95 | 49 |
| Employee turnover rate by geographical region - Chinese mainland | % | 41.71 | 50.17 | 12.19 | 50 |
| Employee turnover rate by geographical region - Overseas, HK, Macau and Taiwan | % | 40 | 44.44 | 0.00 | 50 |
| Total employee turnover rate | % | 50.17 | 12.16 | 49 |
Lost days due to work injury.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Lost days due to work injury | Day | 40 | 270 | 303 | 50 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Coverage rate for health check-up services | % | 100 | 100 | 100 | 50 |
| Number of post safety trainings | Times | 6 | 10 | 2 | 51 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of customer service trainings | Times | 89 | 68 | 52 | 50 |
| Percentage of employees trained by employee category - Junior | % | 77.10 | 50 | ||
| Percentage of employees trained by employee category - Middle | % | 20.28 | 50 | ||
| Percentage of employees trained by employee category - Senior | % | 2.62 | 50 | ||
| Percentage of employees trained by gender - Female | % | 60.40 | 50 | ||
| Percentage of employees trained by gender - Male | % | 39.60 | 50 | ||
| Training coverage rate for responsible marketing among all employees | % | 100 | 100 | 100 | 50 |
| Training coverage rate for responsible marketing among sales employees | % | 100 | 100 | 100 | 50 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Average training hours completed per employee by gender - Female | Hours | 79 | 177 | 177 | 50 |
| Average training hours completed per employee by gender - Male | Hours | 78 | 174 | 174 | 50 |
| Average training hours per employee by employee category - Junior | Hours | 78 | 175 | 175 | 50 |
| Average training hours per employee by employee category - Middle | Hours | 80 | 185 | 185 | 50 |
| Average training hours per employee by employee category - Senior | Hours | 68 | 140 | 140 | 50 |
| Average training time for responsible marketing among sales employees | Hours | 39 | 39 | 35 | 50 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of overseas suppliers and suppliers from HK, Macau and Taiwan | Numbers | 4 | 4 | 8 | 50 |
| Number of suppliers in Chinese mainland | Numbers | 2528 | 3138 | 3911 | 50 |
| Total number of suppliers | Numbers | 2532 | 3142 | 3919 | 50 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Coverage rate for ESG-related training among suppliers | % | 100 | 100 | 100 | 50 |
| Suppliers with a supplier access determination score or performance evaluation | Numbers | 2532 | 3142 | 3919 | 50 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Supplier anti-commercial bribery clause coverage | % | 100 | 100 | 100 | 50 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Complaint resolution rate | % | 100 | 100 | 100 | 50 |
| Number of communications with investors | Times | 407 | 358 | 304 | 51 |
| Number of product and service-related complaints | Numbers | 7030 | 13169 | 6684 | 50 |
| Telephone service satisfaction | % | 97.7 | 97.9 | 98.1 | 50 |
| Telephone service satisfaction (person-time) | Person-time | 606 | 551 | 520 | 50 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Intellectual property training /campaign | Times | 21 | 7 | 50 | |
| Number of PCT patent applications | Piece | 45 | 50 | ||
| Number of copyright registrations | Piece | 2 | 1 | 50 | |
| Number of domestic patent applications | Piece | 325 | 368 | 117 | 50 |
| Number of patent authorizations | Piece | 35 | 208 | 202 | 50 |
| Number of trademarks approved | Piece | 30 | 47 | 36 | 50 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Complaint resolution satisfaction | % | 96.3 | 96.1 | 97.59 | 50 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| ISO 27001 information security management system certification coverage (including medical and healthcare related services and online mall) | % | 100% | 17 | ||
| ISO 27701:2019 privacy information management system certification coverage (including medical and healthcare related services and online mall) | % | 100% | 17 | ||
| ISO 27799 personal medical health information security management system certification coverage (including medical and healthcare related services and online mall) | % | 100% | 17 | ||
| Information/privacy security management certification ratio for the Company's businesses | % | 100 | 100 | 100 | 51 |
| Pass rate of information security awareness examination | % | 100 | 100 | 100 | 51 |
| TLC certificate for data security management capability of the Ministry of Industry and Information Technology coverage (including medical and healthcare related services and online mall) | % | 100% | 17 | ||
| Total number of information security trainings | Times | 55 | 37 | 33 | 51 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Audit frequency for business ethics standard | Year/Time | 1 | 51 | ||
| Audit frequency for information security policies and systems | Times/year | 2 | 3 | 2 | 51 |
| Employee coverage of risk management training | % | 100 | 100 | 100 | 51 |
| Interpretation of laws and regulations | Times | 32 | 17 | 17 | 51 |
| Number of internal anti-corruption/investigation activities | Times | 18 | 16 | 13 | 51 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Employee coverage of business ethics standard training | % | 100 | 100 | 100 | 51 |
| Number of anti-corruption training/incorruptible culture promotion | Times | 150 | 197 | 29 | 51 |
| Risk management training/promotion | Times | 121 | 197 | 205 | 51 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of investor performance briefings | Times | 2 | 2 | 2 | 51 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Total time of public charity activities/voluntary service activities | Hours | 5416 | 1800 | 800 | 51 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Total GHG Emissions | tCO2e | 8114.81 | 7499.02 | 6080.51 |
| Total GHG Emissions Intensity (By Employee) | tCO2e/person | 3.18 | 3.48 | 3.67 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Total Hazardous Waste | ton | 0.12 | 0.02 | 0.02 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Total Non-Hazardous Waste | ton | 195.97 | 160.95 | 53.13 |
| Total Non-Hazardous Waste Intensity (By Employee) | ton/person | 0.08 | 0.08 | 0.03 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Energy Consumption Intensity (By Employee) | GJ/person | 18.73 | 21.97 | 24.6 |
| Total Energy Consumption | GJ | 47882.85 | 47337.35 | 40793.59 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Water Consumption | m³ | 35533 | 13723.37 | 6056.96 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | Person | 1641 | 1294 | 1219 |
| Number of Employees Aged Above 50 | Person | 45 | 33 | 26 |
| Number of Employees Aged Below 30 | Person | 870 | 426 | 318 |
| Number of Employees in Mainland China | Person | 2551 | 1749 | 1559 |
| Number of Employees in Overseas | Person | 5 | 4 | 4 |
| Number of Female Employees | Person | 1434 | 1078 | 944 |
| Number of Full-time Employees | Person | 2556 | 1753 | 1563 |
| Number of Junior Management Employees | Person | 2041 | 1304 | 1205 |
| Number of Male Employees | Person | 1122 | 675 | 619 |
| Number of Middle Management Employees | Person | 449 | 390 | 317 |
| Number of Senior Management Employees | Person | 66 | 59 | 41 |
| Number of Total Employees | Person | 2556 | 1753 | 1563 |
| Percentage of Employees Aged 30-50 | % | 64.23 | 73.83 | 77.99 |
| Percentage of Employees Aged Above 50 | % | 1.76 | 1.88 | 1.66 |
| Percentage of Employees Aged Below 30 | % | 34.06 | 24.3 | 20.35 |
| Percentage of Employees in Mainland China | % | 99.8 | 99.77 | 99.74 |
| Percentage of Employees in Overseas | % | 0.2 | 0.23 | 0.26 |
| Percentage of Female Employees | % | 56.09 | 61.49 | 60.39 |
| Percentage of Full-time Employees | % | 100 | 100 | 100 |
| Percentage of Junior Management Employees | % | 79.91 | 74.41 | 77.13 |
| Percentage of Male Employees | % | 43.91 | 38.51 | 39.61 |
| Percentage of Middle Management Employees | % | 17.57 | 22.25 | 20.28 |
| Percentage of Senior Management Employees | % | 2.58 | 3.37 | 2.62 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 28.86 | 48.38 | 11.08 |
| Turnover Rate of Employees Aged Above 50 | % | 32.5 | 52 | 50 |
| Turnover Rate of Employees Aged Below 30 | % | 66.44 | 54 | 16.98 |
| Turnover Rate of Employees in Mainland China | % | 41.71 | 50.17 | 12.19 |
| Turnover Rate of Female Employees | % | 44.84 | 38.93 | 12.29 |
| Turnover Rate of Male Employees | % | 37.7 | 65.88 | 11.95 |
| Turnover Rate of Total Employees | % | 41.71 | 50.17 | 12.16 |
Lost days due to work injury.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | Day | 40 | 270 | 303 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Health Check Coverage for Employees | % | 100 | 100 | 100 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Percentage of Trained Female Employees | % | 60.4 |
| Percentage of Trained General Employees | % | 77.1 |
| Percentage of Trained Male Employees | % | 39.6 |
| Percentage of Trained Middle Management | % | 20.28 |
| Percentage of Trained Senior Management | % | 2.62 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Average Training Hours (Female) | Hours | 79 | 177 | 177 |
| Average Training Hours (General Employees) | Hours | 78 | 175 | 175 |
| Average Training Hours (Male) | Hours | 78 | 174 | 174 |
| Average Training Hours (Marketing & Customer Service) | Hours | 39 | 39 | 35 |
| Average Training Hours (Middle Management) | Hours | 80 | 185 | 185 |
| Average Training Hours (Senior Management) | Hours | 68 | 140 | 140 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Suppliers in Mainland China | Numbers | 2528 | 3138 | 3911 |
| Number of Total Suppliers | Numbers | 2532 | 3142 | 3919 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Suppliers Participating in ESG Training | Numbers | 2532 | 3142 | 3919 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Products and Service Related Complaints | Numbers | 7030 | 13169 | 6684 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Intellectual Property Rights Obtained by the Company | Piece | 112 | 255 | 239 |
| Number of Patents Applied | Piece | 370 | 368 | 117 |
| Number of Patents Granted | Piece | 35 | 208 | 202 |
| Number of Trademark Registrations | Piece | 30 | 47 | 36 |
| Total Training Sessions on Intellectual Property Protection | Times | 21 | 7 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Employee Coverage of Data Security Training | % | 100 | 100 | 100 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Percentage of Employees Anti-corruption Policies have been Communicated to | % | 100 | 100 | 100 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Coverage Rate of Ethical Standards and Anti-Corruption Training | % | 100 | 100 | 100 |
| Number of Anti-corruption Training Session | Times | 150 | 197 | 29 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Total Volunteer Service Hours | Hours | 5416 | 1800 | 800 |