ESG Report 2024
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2021 | 2024 | 2025 | 2030 | 2100 | Report Pages |
|---|---|---|---|---|---|---|---|---|
| CO2 emissions per employee | tonnes CO2e per employee | 2.46 | 96 | |||||
| CO2 per employee | tonnes | 2.46 | 149 | |||||
| Financed emissions - Corporate Bonds | MtCO2e | 6.44 | 88 | |||||
| Financed emissions - Direct Real Estate | MtCO2e | 0.06 | 88 | |||||
| Financed emissions - Listed Equity | MtCO2e | 0.87 | 88 | |||||
| Financed emissions - Power Generation Project Finance | MtCO2e | <0.01 | 88 | |||||
| Financed emissions for Corporate Bonds | mtCO2e | 0.87 | 149 | |||||
| Financed emissions for Direct Real Estate | mtCO2e | 0.06 | 149 | |||||
| Financed emissions for Listed Equity | mtCO2e | 6.44 | 149 | |||||
| Financed emissions for Power Generation Project Finance | mtCO2e | <0.01 | 149 | |||||
| GHG emissions intensity for Direct Real Estate portfolio (Scope 3 Category 15) | kgCO2e/m2 | 115 | 78 | 87 | ||||
| GHG emissions intensity for power generation general account portfolio | kgCO2e/MWh | 474 | 256 | 87 | ||||
| GHG emissions intensity of power generation portfolio (in-scope general account investments) | kgCO2e/MWh | 474 | 240 | 81 | ||||
| Global carbon dioxide emissions under SSP1 + RCP1.9 scenario | GtCO2/year | -20 | 139 | |||||
| Global carbon dioxide emissions under SSP2 + RCP4.5 scenario | GtCO2/year | 40 | 139 | |||||
| Global carbon dioxide emissions under SSP3 + RCP7.0 scenario | GtCO2/year | 100 | 139 | |||||
| Global carbon dioxide emissions under SSP5 + RCP8.5 scenario | GtCO2/year | 140 | 139 | |||||
| Greenhouse gas (GHG) emissions (Scope 1) | tonnes of CO2e | 2566 | 48 | |||||
| Greenhouse gas (GHG) emissions (Scope 2) (Location-Based) | tonnes of CO2 | 53138 | 48 | |||||
| Greenhouse gas (GHG) emissions (Scope 2) (Market-Based) | tonnes of CO2e | 53138 | 48 | |||||
| Other greenhouse gas (GHG) emissions (Scope 3) (business travel) | tonnes of CO2e | 8223 | 48 | |||||
| Power generation portfolio GHG emissions intensity (kgCO2e/MWh) for listed equities, corporate bond and project finance within in-scope general account portfolio | kgCO2e/MWh | 474 | 258 | 240 | 86 | |||
| Real estate portfolio GHG emissions intensity (kgCO2e/m²) for direct real estate within in-scope general account portfolio | kgCO2e/m² | 115 | 78 | 48 | 86 | |||
| Reduce Scope 1 and 2 emissions | ktCO2e | 74 | 56 | 149 | ||||
| Reduce power generation portfolio GHG emissions intensity | kgCO2e/MWh | 474 | 258 | 149 | ||||
| Reduce real estate portfolio GHG emissions intensity | kgCO2e/m² | 115 | 78 | 149 | ||||
| Reduction in GHG emissions intensity of power generation portfolio (in-scope general account investments) from 2019 baseline | % | 49.3 | 81 | |||||
| Reduction in power generation emissions intensity against 2019 baseline for in-scope general account assets | % | 46 | 28 | |||||
| Reduction in real estate emissions intensity against 2019 baseline for in-scope general account assets | % | 32 | 28 | |||||
| Reduction of Scope 1 and 2 emissions | % | -46.2 | 148 | |||||
| Reduction of Scope 1 and 2 emissions (near-term target) | % | -46.2 | 31 | |||||
| Reduction of emissions from in-scope power generation sector portfolio (per MWh) | % | -49.3 | 31 | |||||
| Reduction of emissions from in-scope real estate sector portfolio | % | -58.5 | 31 | |||||
| Scope 2 emissions (electricity consumption) | tonnes CO2e | 53132 | 96 | |||||
| Share of total emissions accounted for by Asia Pacific (APAC) | % | 60 | 133 | |||||
| Total CO2 emissions (Scope 1 and Scope 2) | tonnes CO2e | 63927 | 96 | |||||
| Total Financed Emissions (TFE) for in-scope general account investment portfolio | million tonnes of CO2e | 7.4 | 28 | |||||
| Total Scope 1 and Scope 2 emissions (for the Group) | tonnes of CO2e | 55704 | 48 | |||||
| Total Scope 1 emissions for our assured markets | tonnes of CO2e | 2566 | 48 | |||||
| Total Scope 2 emissions for our assured markets | tonnes of CO2e | 53138 | 48 | |||||
| Total financed emissions | MtCO2e | 7.4 | 88 | |||||
| Total financed emissions of in-scope general account investment portfolio | mtCO2e | 7.4 | 149 | |||||
| Weighted Average Carbon Intensity (WACI) - Listed Equity portfolio | tonnes CO2e per US$1 million revenue | 228 | 88 | |||||
| Weighted Average Carbon Intensity (WACI) for Listed Equity in in-scope general account investment portfolio | tonnes of CO2e per US$1 million revenue | 228 | 28 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility) | N/A | N/A | 49 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility) | tonnes | 710 | 558 | 49 |
| Waste generation volume (tracked data from 61% of total owned buildings) | tonnes | 558 | 96 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2019 | 2024 | 2025 | 2030 | 2050 | Report Pages |
|---|---|---|---|---|---|---|---|
| AIA Group targeted reduction in Scope 1 and 2 emissions by 2030 | % | 46.2 | 133 | ||||
| CO2 decrease compared to 2019 SBTi baseline | 25% | 149 | |||||
| CO2 emissions (Scope 1 and Scope 2, compared with 2019 Science Based Targets initiative baseline) | ktCO2e | 74 | 56 | 40 | 96 | ||
| In-scope portfolio setting SBTi-validated targets (long-term commitment) | % | 100 | 31 | ||||
| In-scope portfolio setting SBTi-validated targets (near-term target) | % | 31 | 31 | ||||
| Increase share of in-scope portfolio with validated SBTi targets (% of AuM) | % | 4 | 30 | 149 | |||
| Net-zero Scope 1 and 2 emissions | Net-zero | 148 | |||||
| Portfolio with successfully set and validated SBTi targets (Listed Equities and Corporate Bonds general account portfolio) | % | 30 | 87 | ||||
| Portfolio with successfully set and validated SBTi targets (Listed Equities and Corporate Bonds general account portfolio) - target | % | 31 | 87 | ||||
| Reduction in Scope 1 and Scope 2 emissions compared to 2019 SBTi baseline | reduction | 25% | 29 | ||||
| Reduction in Scope 1 and Scope 2 emissions compared to 2019 emissions baseline | reduction | 25% | 3 | ||||
| SBTi portfolio coverage for in-scope general account assets | % of in-scope AUM | 30 | 28 | ||||
| Share of in-scope portfolio with validated SBTi targets (% of AuM) for listed equities and corporate bonds within in-scope general account portfolio | % | 4 | 30 | 31 | 86 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Paper saved | tonnes | 1548 | 1776 | 97 |
| Paper saved across the Group | tonnes | 1776 | 29 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | 2026 | 2050 | Report Pages |
|---|---|---|---|---|---|---|
| Additional solar panel capacity to be installed at AIA Sentral | kWp | 16.38 | 95 | |||
| Additional solar panels to be installed at AIA Sentral | panels | 28 | 95 | |||
| Direct energy consumption | kWh | 10052560 | 47 | |||
| Direct energy consumption for our assured markets | kWh | 10052560 | 47 | |||
| Energy intensity per full-time employee | kWh/FTE | 4105 | 48 | |||
| Fossil fuel dependency in energy mix | % | 47 | 16 | 81 | ||
| Indirect energy consumption | kWh | 96413196 | 47 | |||
| Indirect energy consumption for our assured markets | kWh | 96413196 | 47 | |||
| Number of investee companies engaged on energy transition and power generation | 50 | 3 | ||||
| Number of solar panels installed at AIA Sentral | panels | 76 | 95 | |||
| Percentage of direct energy consumption assured | 100% | 47 | ||||
| Percentage of indirect energy consumption assured | 100% | 47 | ||||
| Renewables' share in energy mix | % | 37 | 74 | 81 | ||
| Total energy consumption | kWh | 106465755 | 47 | |||
| Total energy consumption across the Group | GWh | >105 | 149 | |||
| Total solar panel capacity at AIA Sentral | kWp | 44.46 | 95 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Total water consumed | m³ | 276906 | 50 |
| Water Intensity (per employee) | m³/FTE | 10.68 | 50 |
| Water consumption | m³ | 276906 | 96 |
| Water consumption per employee | m³ per employee | 10.68 | 96 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2025 | Report Pages |
|---|---|---|---|
| Percentage of total paper usage in 2025 compared to before e-policy implementation | percent | 5 | 99 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them | There is no material issue in sourcing or using water that is fit for purpose. Further, water consumption and efficiency are not material to AIA as a life insurer. | There is no material issue in sourcing or using water that is fit for purpose. Further, water consumption and efficiency are not material to AIA as a life insurer. | 51 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2023 | 2024 | 2025 | Report Pages |
|---|---|---|---|---|---|
| Amount of paper AIA Malaysia sends out in 2025 | sheets | 650000 | 99 | ||
| Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced | Packaging material is not applicable to the nature of our operations as a life insurer. | Packaging material is not applicable to the nature of our operations as a life insurer. | 51 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| MSCI ESG Rating | AA | 3 | |
| MSCI ESG rating | AA | 30 | |
| Number of green certified buildings | buildings | 16 | 29 |
Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.
| Indicator | Unit | 2023 | 2024 | 2050 | Report Pages |
|---|---|---|---|---|---|
| Number of newly applicable or developing laws or regulations related to ESG areas that have had a significant impact on our business | There are no newly applicable or developing laws or regulations related to ESG areas that have had a significant impact on our business. | There are no newly applicable or developing laws or regulations related to ESG areas that have had a significant impact on our business. | 51 | ||
| Potential decline in APAC region GDP without effective climate mitigation measures | % | 26.5 | 133 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2018 | 2021–2023 | 2023 | 2024 | 2024/2025 | May 2023 | Report Pages |
|---|---|---|---|---|---|---|---|---|
| AIA Australia customers who reported a mental health condition and did not seek treatment | percentage | 50% | 72 | |||||
| AIA Australia customers who reported a mental health condition in the three years from 2021 to 2023 | customers | 3000 | 72 | |||||
| AIA NZ 2024 Vitality annual MoleMap campaign increase in year-on-year skin cancer assessments | % | 31 | 70 | |||||
| AIA NZ 2024 Vitality annual MoleMap campaign malignant lesions identified | 111 | 70 | ||||||
| AIA NZ 2024 Vitality annual MoleMap campaign melanoma cases identified | 10 | 70 | ||||||
| AIA NZ 2024 Vitality annual MoleMap campaign pre-malignant lesions identified | 254 | 70 | ||||||
| Board membership: All AIA Group Limited Board members are Independent Non-Executive Directors (INEDs) aside from the Group Chief Executive and President | All except CEO/President | 30 | ||||||
| EDGE (Economic Dividends for Gender Equality) certification status | certified | 159 | ||||||
| Employees who are Gen Y and Gen Z | more than 70% | 109 | ||||||
| Full-time employment percentage | % | 99.1 | 99.3 | 55 | ||||
| Nationalities represented across AIA | 70 | 109 | ||||||
| Number of nationalities across AIA Group | nationalities | >70 | 29 | |||||
| Number of participating members of group insurance schemes | million | 16 | 3 | |||||
| Part-time employment percentage | % | 0.9 | 0.7 | 55 | ||||
| Percentage of leadership appointments filled by leaders in AIA's leadership pipeline | percent | 60% | 29 | |||||
| Percentage of women employees in workforce | percent | 57.3% | 29 | |||||
| Percentage of women in senior leadership | percent | 41.8% | 29 | |||||
| Proportion of women in company workforce | percent | 36 | 46 | 159 | ||||
| Target percentage of women employees in workforce (gender balanced workforce) | percent | 50% | 29 | |||||
| Target percentage of women in senior leadership | percent | 40% | 29 | |||||
| Top 1% Choice of Employers in 2025 and 2025 Graduates’ Choice of Employers to Work For #1 in Insurance Sector at Graduates’ Choice Award 2024/2025 (AIA Malaysia) | Top 1% | 4 | ||||||
| Women as percentage of employee population | % | 57.3 | 109 | |||||
| Women as percentage of senior leaders | % | 41.8 | 109 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Employee turnover by geographical region | This is not disclosed due to sensitivity | This is not disclosed due to sensitivity | 55 | |
| Employee turnover rate | % | 9.8 | 106 | |
| Participation in Gallup employee engagement survey | percent | 97% | 29 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of rabies cases in the Philippines in 2023 (one of the highest incidences in Asia) | reported cases | 350 | 68 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2024 | 2030 | Report Pages |
|---|---|---|---|---|
| Asia Pacific healthcare benefit cost increases (2024, reported by health insurers across the region) | consistent | 68 | ||
| Asia Pacific share of global healthcare spending (projected by 2030) | % | 20 | 68 | |
| Number of WELL health and safety rating accredited buildings | buildings | 21 | 29 | |
| Number of employees participating in Me@AIA mental resilience programme since mid-2023 | 5000 | 3 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2023 | 2024 | 2026 | Report Pages |
|---|---|---|---|---|---|
| AIA Vitality - at-risk members moved to healthy BMI range | members | 26% | 27 | ||
| AIA Vitality - at-risk members saw blood pressure levels improve | members | 51% | 27 | ||
| AIA Vitality - at-risk members saw cholesterol levels decline | members | 43% | 27 | ||
| AIA Vitality - at-risk members saw glucose levels reduce | members | 71% | 27 | ||
| AIA Vitality - average years Vitality Age is better than actual age for members | years | 4 | 27 | ||
| AIA Vitality - average years improved in Vitality Age since joining | years | 0.14 | 27 | ||
| AIA Vitality - year-on-year increase in number of customers with biometric result or Vitality Age improvement or PCM with diagnosis/treatment change | increase | 12% | 27 | ||
| AIA Vitality and AIA China Wellness - Number of live markets | 13 | 12 | 56 | ||
| AIA Vitality and AIA China Wellness - customers | customers | 3500000 | 27 | ||
| AIA Vitality and AIA China Wellness - live markets | markets | 12 | 27 | ||
| AIA Vitality programme total membership projection | more than two million | 70 | |||
| Employee engagement percentile in Gallup's global finance and insurance industry benchmark | 92nd percentile | 3 | |||
| Employee engagement score percentile in Gallup's global finance and insurance industry benchmark | percentile | 92 | 106 | ||
| Employee engagement survey completion rate | % | 97 | 106 | ||
| Increase in new AIA Vitality programme joiners | % | 8 | 70 | ||
| Mental health assessments completed (Think Well customer engagement) | 26937 | 73 | |||
| Number of advisors from 45 insurers participating in MDRT initiative | 429 | 108 | |||
| Number of markets with employees participating in Me@AIA mental resilience programme | 17 | 3 | |||
| Percentage of employees trained by gender and employee category | 100% of employees trained | 100% of employees trained | 55 | ||
| Percentage of women in programmes for leadership development | percent | >40% | 29 | ||
| Target percentage of women in programmes for leadership development by end 2026 | percent | 45% | 29 | ||
| Top Workplaces in APAC award by Best Places to Work | 3rd consecutive year | 25 | |||
| Year-on-year increase in AIA Vitality customers with health improvement or treatment optimisation | 22.0% | 12.0% | 56 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Average non-mandatory training hours (Females) | hrs | 21.2 | 26.6 | 55 |
| Average non-mandatory training hours (General staff) | hrs | 20.5 | 25.8 | 55 |
| Average non-mandatory training hours (Males) | hrs | 22 | 27.5 | 55 |
| Average non-mandatory training hours (Middle management) | hrs | 23 | 28.6 | 55 |
| Average non-mandatory training hours (Senior leaders) | hrs | 29.3 | 33.1 | 55 |
| Average training hours | hrs | 26.5 | 30.2 | 55 |
| Average training hours (Females) | hrs | 25.9 | 29.9 | 55 |
| Average training hours (General staff) | hrs | 25.5 | 29.2 | 55 |
| Average training hours (Males) | hrs | 27.2 | 30.6 | 55 |
| Average training hours (Middle management) | hrs | 28 | 31.5 | 55 |
| Average training hours (Senior leaders) | hrs | 32.3 | 35.6 | 55 |
| Average training hours per employee | hours per employee | 30.2 | 29 | |
| Members' improved Vitality Age since joining the programme | 0.1 | 0.14 | 56 | |
| Target average training hours per employee by end 2024 | hours per employee | 24 | 29 |
Number of suppliers by geographical region.
| Indicator | Unit | 2024-12-31 | Report Pages |
|---|---|---|---|
| Total assets (AIA Group) | billion US dollars | 305 | 5 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Eligible Group-level Tier 1 suppliers attended AIA's ESG webinar | percent | 100 | 98 |
| Percentage of Tier 1 suppliers at Group Office rated in top 15% of all companies assessed by ESG supplier ratings provider | percent | 63% | 29 |
| Percentage of qualifying advisors from AIA markets | % | 61 | 108 |
| Suppliers independently assessed for sustainability performance as of 31 December 2024 | most | 98 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Coverage of general account investments against in-house ESG Rating Scorecard | % | 100 | 28 |
| Coverage of internally developed ESG Rating Scorecard across directly managed assets in the general account investment portfolio | 100% | 3 | |
| Percentage of buy submissions with ESG due diligence | 99% | 3 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2020 | 2021 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|---|
| Number of AIA Vitality customers | 1233898 | 1345054 | 1529780 | 1904249 | 2059737 | 71 | |
| Number of AIA Vitality markets (at year end) | 9 | 10 | 11 | 12 | 12 | 71 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2020 | 2021 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|---|
| Articles read (Think Well customer engagement) | 1260 | 73 | |||||
| Growth rate of AIA Vitality customers | percent | 9% | 14% | 24% | 8% | 71 | |
| Number of customers benefitted by AIA Malaysia outpatient coverage for common illnesses since April 2024 | customers | 1000 | 68 | ||||
| Number of individual policyholders served | million | 43 | 3 | ||||
| Percentage of communication with customers via digital channels | percent | 87% | 29 | ||||
| Percentage of service and claims transactions with ESG due diligence | 95% | 3 | |||||
| Personal Case Management (PCM) - customer satisfaction rate | satisfaction rate | 94.88% | 27 | ||||
| Personal Case Management (PCM) - diagnosis change | change | 17.99% | 27 | ||||
| Personal Case Management (PCM) - eligible lives | lives | 4700000 | 27 | ||||
| Personal Case Management (PCM) - live markets | markets | 11 | 27 | ||||
| Personal Case Management (PCM) - refined treatment plans | refined plans | 49.29% | 27 | ||||
| Personal Case Management (PCM) - year-on-year increase in number of PCM cases | increase | 6.42% | 27 | ||||
| Personal Case Management - Number of live markets | 12 | 11 | 56 | ||||
| Telemedicine - Number of live markets | 10 | 8 | 56 | ||||
| Telemedicine - eligible lives | lives | 6700000 | 27 | ||||
| Telemedicine - live markets | markets | 8 | 27 | ||||
| Telemedicine - year-on-year increase in number of consults | increase | 23% | 27 | ||||
| Text-based consultations occurred (Think Well customer engagement) | 3355 | 73 | |||||
| Total benefits and claims paid | billion USD | 21 | 3 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Buy, service and claims transactions submitted digitally | % | 94 | 95 | 97 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Communication with customers via digital channels | % | 83 | 87 | 97 |
| Percentage of buy submissions submitted digitally | percent | 99% | 29 | |
| Percentage of buy, service and claims transactions submitted digitally | percent | 95% | 29 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations related to the HKSE ESG Subject Areas of Emissions, Employment, Health and Safety, Labour Standards, Product Responsibility and Anti-Corruption | There were no significant fines or non-monetary sanctions for non-compliance with laws and regulations during the reporting period. | There were no significant fines or non-monetary sanctions for non-compliance with laws and regulations during the reporting period. | 51 | |
| Number of consecutive years with MSCI ESG Rating of AA | years | 3 | 3 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Members on AIA Analytica with policies from Hong Kong, mainland China, Singapore, Malaysia, Thailand and the Philippines | 413000 | 73 | |
| Percentage of employees acknowledged compliance with the AIA Group Code of Conduct | % | 100 | 30 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2013 | 2016 | 2018 | 2019 | 2021 | 2022 | 2023 | 2024 | 2024-12-31 | Report Pages |
|---|---|---|---|---|---|---|---|---|---|---|---|
| AIA Healthiest Schools Programme registrations (Australia, Hong Kong, Indonesia, Malaysia, Vietnam, Thailand) | registrations | 2376 | 65 | ||||||||
| Cumulative total people engaged through AIA One Billion Community Programmes and Inspiring and Educational Digital Initiatives, Partnerships and Events before duplication discount factor | people | 496000000 | 57 | ||||||||
| ESG Rating Scorecard external validation | validated externally and approved by Group Chief Investment Officer | 80 | |||||||||
| ESG Rating Scorecard review frequency | at least once every 12 months | 80 | |||||||||
| Financial literacy levels in Indonesia | % | 21.84 | 65.43 | 157 | |||||||
| Hang Seng Index ESG ranking (top % of 550 companies) | % | 10 | 30 | ||||||||
| Hang Seng Index ESG rating | A+ | 30 | |||||||||
| Health and Wellness Summit held | event | 1 | 108 | ||||||||
| Inclusion in FTSE4Good Index | Included | 30 | |||||||||
| Inclusion in Global STOXX ESG Leaders Index | Included | 30 | |||||||||
| Inclusion in STOXX Asia Pacific ESG Leaders 50 Index | Included | 30 | |||||||||
| MSCI ESG Rating (AIA Group) | AA | 5 | |||||||||
| Membership in 30% Club (Hong Kong Chapter) | membership (Member) | 1 | 125 | ||||||||
| Membership in Asia Investor Group on Climate Change (AIGCC) | membership (Member) | 1 | 125 | ||||||||
| Membership in Climate Action 100+ | membership (Member) | 1 | 125 | ||||||||
| Membership in Hong Kong Green Finance Association (HKGFA) | membership (Member) | 1 | 125 | ||||||||
| Membership in Principles for Responsible Investment (PRI) | membership (Signatory) | 1 | 125 | ||||||||
| Membership in Principles for Sustainable Insurance (PSI) | membership (Signatory) | 1 | 125 | ||||||||
| Membership in Science Based Targets initiative (SBTi) | membership (Signatory) | 1 | 125 | ||||||||
| Membership in Singapore Sustainable Finance Association (SSFA) | membership (Member) | 1 | 125 | ||||||||
| Membership in Sustainable Energy Association of Singapore (SEAS) | membership (Member) | 1 | 125 | ||||||||
| Membership in Taskforce on Climate-related Financial Disclosures (TCFD) | membership (Supporter) | 1 | 125 | ||||||||
| Membership in UN Global Compact | membership (Signatory) | 1 | 125 | ||||||||
| Membership in Women in Finance Asia (WiFA) | membership (Member) | 1 | 125 | ||||||||
| Named among 'Most Honoured' companies and ranked within top three 'Best in ESG' in Asia Pacific in 2024 Institutional Investor Research Asia Pacific (Ex-Japan) rankings | Top 3 | 30 | |||||||||
| Number assured on Community Programmes and Inspiring and Educational Digital Initiatives, Partnerships and Events before duplication discount factor | people | 3331000 | 57 | ||||||||
| Number of health advisors who shared wellness insights at Health and Wellness Summit | advisors | 5 | 108 | ||||||||
| Number of health policies (407 policies) issued by AIA Singapore | policies | 407 | 108 | ||||||||
| People engaged through AIA One Billion by end of 2024 | people | 496000000 | 27 | ||||||||
| People engaged through AIA One Billion to live Healthier, Longer, Better Lives by end of 2024 | million | 496 | 3 | ||||||||
| Regional Health Passport - Number of live markets | 10 | 11 | 56 | ||||||||
| Regional Health Passport - live markets | markets | 11 | 27 | ||||||||
| Regional Health Passport - providers globally | providers | 10000 | 27 | ||||||||
| Regional Health Passport - top 100 upper-tier hospitals in Asia | hospitals | 100 | 27 | ||||||||
| Top 40 GoodCompany Award at the 2024 GoodCompany Awards (AIA Australia) | Top 40 | 4 | |||||||||
| Tottenham Hotspur Football Club clinics participants (mostly children) across AIA markets | participants | 153516 | 65 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2020–2024 | 2023 | 2024 | 2024-12-31 | Report Pages |
|---|---|---|---|---|---|---|
| Area of mangrove forests in Can Gio supported for climate action by AIA Vietnam | hectares | 10 | 10 | |||
| Charitable donations | Over US$6 million | Over US$7.5 million | 56 | |||
| Employees volunteered | hours | Over 7500 hours | Over 20000 hours | 56 | ||
| Hong Kong Observation Wheel and AIA Vitality Park visitors in 2024 alone | million visitors | 65 | ||||
| Investment in ESG bonds in general account investment portfolio | billion US dollars | 6.8 | 28 | |||
| Number of bicycles provided to underprivileged children by AIA Vietnam | bicycles | 13000 | 10 | |||
| Number of people engaged through AIA One Billion by the end of 2024 | people | 496000000 | 64 | |||
| Number of teachers and students reached through the Healthiest Schools programme by AIA Vietnam | people | 20000 | 10 | |||
| Number of trees funded by AIA New Zealand since 2020 | trees | 21900 | 66 | |||
| Number of trees planted by AIA New Zealand in 2024 | trees | 4240 | 66 | |||
| Number of visitors to 2024 Seoul International Garden Expo | million visitors | 7.8 | 66 | |||
| Percentage of total number assured on Community Programmes and Inspiring and Educational Digital Initiatives, Partnerships and Events before duplication discount factor | percent | 97 | 57 | |||
| Videos watched (Think Well customer engagement) | 152 | 73 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2024 | 2030 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes CO2e | 2566 | ||
| GHG Emissions from Purchased Electricity | tonnes CO2e | 53132 | ||
| Indirect Energy Emissions (Scope 2) | tonnes CO2e | 53138 | ||
| Scope 1 GHG Emissions Intensity (By Area) | kgCO2e/m2 | 115 | 78 | 48 |
| Scope 1 GHG Emissions Intensity (By Energy) | kgCO2e/MWh | 474 | 258 | 240 |
| Scope 3 GHG Emissions (Business Travel) | tonnes CO2e | 8223 | ||
| Scope 3 GHG Emissions (Investments) | MtCO2e | 7.4 | ||
| Total GHG Emissions | tonnes CO2e | 63927 | ||
| Total GHG Emissions Intensity (By Area) | kgCO2e/m2 | 115 | 78 | 48 |
| Total GHG Emissions Intensity (By Employee) | tonnes CO2e/employee | 2.46 | ||
| Total GHG Emissions Intensity (By Energy) | kgCO2e/MWh | 474 | 258 | 240 |
| Total GHG Emissions Intensity (By FTE) | tonnes CO2e/FTE | 2.46 | ||
| Total GHG Emissions Intensity (By Revenue) | tonnes CO2e/US$1 million revenue | 228 | ||
| Total Other Indirect Energy Emissions (Scope 3) | tonnes CO2e | 8223 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Non-Hazardous Waste Disposed | tonnes | 710 | 558 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2024 | 2030 |
|---|---|---|---|
| CO2 Emissions Reduction Percentage Compared to Last Year | % | 25 | |
| Scope 1 and 2 Emissions Reduction Percentage Compared to Last Year | % | 25 | |
| Target Scope 1 and 2 Emissions Reduction Percentage by 2030 Compared to 2019 | % | 46.2 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 | 2050 |
|---|---|---|---|---|
| Energy Consumption Intensity (By FTE) | kWh/FTE | 4105 | ||
| Fossil Fuel Consumption | % | 47 | 16 | |
| Percentage of Renewable Energy Consumption | % | 37 | 74 | |
| Total Direct Energy Consumption | kWh | 10052560 | ||
| Total Energy Consumption | kWh | 106465755 | ||
| Total Indirect Energy Consumption | kWh | 96413196 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Total Water Withdrawal | m³ | 276906 |
| Water Consumption | m³ | 276906 |
| Water Consumption Intensity (By Revenue) | m³/FTE | 10.68 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2025 |
|---|---|---|
| Packaging Material Consumption (Paper) | sheets | 650000 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2018 | 2023 | 2024 |
|---|---|---|---|---|
| Number of New Employees | 3868 | |||
| Number of New Employees (Female) | 2204 | |||
| Number of New Employees (Male) | 1655 | |||
| Percentage of Employees in Mainland China | percent | 23.7 | ||
| Percentage of Employees in Singapore | percent | 5.7 | ||
| Percentage of Female Employees | percent | 36 | 57.3 | |
| Percentage of Full-time Employees | percent | 99.1 | 99.3 | |
| Percentage of Part-time Employees | percent | 0.9 | 0.7 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | |
| Turnover Rate of Employees Aged Above 50 | % | |
| Turnover Rate of Employees Aged Below 30 | % | |
| Turnover Rate of Female Employees | % | |
| Turnover Rate of Male Employees | % | |
| Turnover Rate of Total Employees | % | 9.8 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Percentage of Employees Trained | % | 100 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Average Training Hours (Female) | hours | 25.9 | 29.9 |
| Average Training Hours (General Staff) | hours | 25.5 | 29.2 |
| Average Training Hours (Male) | hours | 27.2 | 30.6 |
| Average Training Hours (Middle Management) | hours | 28 | 31.5 |
| Average Training Hours (Senior Management) | hours | 32.3 | 35.6 |
| Average Training Hours per Employee | hours per employee | 26.5 | 30.2 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Suppliers Participating in ESG Training | percent | 100 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit |
|---|---|
| Percentage of Recalled Products for Safety and Health Reasons |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit |
|---|---|
| Number of Products and Service Related Complaints | complaints per customer |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Percentage of Employees Anti-corruption Policies have been Communicated to | % | 100 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Number of Employees Participating in Volunteer Activities | employees | 120 | |
| Total Volunteer Service Hours | hours | 7500 | 20000 |