Environmental, Social and Governance Report for the year ended 31 March 2024
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Total Emission from Electricity Consumption | Tonnes CO2e | 3263.98 | 3351.15 | 3942.05 | 13 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Hazardous Waste | Tonnes | 4.97 | 5.76 | 10.54 | 15 |
| Hazardous Waste Per HK$ million of Revenue Generated | Tonnes/HK$ million | 0.0017 | 0.0015 | 0.0025 | 15 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Non-hazardous Waste | Tonnes | 71.01 | 63.94 | 73.53 | 15 |
| Non-hazardous Waste Per HK$ million of Revenue Generated | Tonnes/HK$ million | 0.0243 | 0.0165 | 0.0175 | 15 |
| Total Emission of Non-Hazardous Waste Treatment | tonnes CO2e | 14.91 | 13.43 | 15.44 | 13 |
| Total Non-Hazardous Waste Produced | tonnes | 71.01 | 63.94 | 73.53 | 13 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Greenhouse gas (Scope 2) emission intensity reduction target (annual) | 8% | 5 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Electricity Consumption Per Square Foot | kWh/sq. ft. | 9.23 | 9.79 | 12.37 | 14 |
| Total Electricity Consumption | kWh | 4929464 | 6913921 | 8126462 | 13 |
| Total electricity consumption | kWh | 4929464 | 6913921 | 8126462 | 14 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Total water consumption | m³ | 16011 | 11928 | 14434 | 14 |
| Water Consumption Per Square Foot | m³/sq. ft. | 0.03 | 0.02 | 0.02 | 14 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Percentage of facilities with completed installation of LED lights | % | 74 | 5 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Females in senior management and department head roles | percent | 45% | 6 | |
| Total number of employees | people | 2579 | 2611 | 24 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Employee training hours, annual increase | percent | 21% | 6 |
Number of suppliers by geographical region.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| number of service points across Greater China | 182 | 3 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| customer satisfaction rate | % | 99.98 | 3 |
| repurchase rate | % | 69 | 3 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Community outreach and health talks sessions organized | sessions | 50 | 6 |
| People reached by community outreach and health talks | people | 6000 | 6 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Nursing homes covered by outreach program | nursing homes | 45 | 6 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| GHG Emissions from Purchased Electricity | Tonnes CO2e | 3263.98 | 3351.15 | 3942.05 |
| Indirect Energy Emissions (Scope 2) | Tonnes CO2e | 3263.98 | 3351.15 | 3942.05 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Total Hazardous Waste | Tonnes | 4.97 | 5.76 | 10.54 |
| Total Hazardous Waste Intensity (By Revenue) | Tonnes/HK$ million | 0.0017 | 0.0015 | 0.0025 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Total Non-Hazardous Waste Intensity (By Revenue) | Tonnes/HK$ million | 0.0243 | 0.0165 | 0.0175 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Percentage of Reduction in GHG Intensity Compared to Last Year | % | 8 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Total Electricity Consumption | kWh | 4929464 | 6913921 | 8126462 |
| Total Electricity Consumption Intensity (By Area) | kWh/sq. ft. | 9.23 | 9.79 | 12.37 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Water Consumption | m³ | 16011 | 11928 | 14434 |
| Water Consumption Intensity (By Revenue) | m³/sq. ft. | 0.03 | 0.02 | 0.02 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Number of Employees Aged 30-50 | people | 1621 | |
| Number of Employees Aged Above 50 | people | 533 | |
| Number of Employees Aged Below 30 | people | 457 | |
| Number of Total Employees | people | 2579 | 2611 |
| Percentage of Employees Aged 30-50 | percent | 62 | |
| Percentage of Employees Aged Above 50 | percent | 20 | |
| Percentage of Employees Aged Below 30 | percent | 18 | |
| Percentage of Female Employees | percent | 76 | |
| Percentage of Male Employees | percent | 24 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Average Training Hours per Employee | percent | 21 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Suppliers in Mainland China | 182 |