2023/24 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2023/2024 | Report Pages |
|---|---|---|---|
| Atmospheric pollutant emissions NOx (kilogram) | kilogram | 62.26 | 46 |
| Atmospheric pollutant emissions SO2 (kilogram) | kilogram | 0.44 | 46 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023/2024 | Report Pages |
|---|---|---|---|
| Direct GHG emissions (Scope 1) (tonnes carbon dioxide equivalent) | tonnes carbon dioxide equivalent | 68.58 | 46 |
| Direct GHG emissions (Scope 1) Diesel (tonnes carbon dioxide equivalent) | tonnes carbon dioxide equivalent | 20.96 | 46 |
| Direct GHG emissions (Scope 1) Petrol (tonnes carbon dioxide equivalent) | tonnes carbon dioxide equivalent | 47.62 | 46 |
| Indirect GHG emissions (Scope 2) (tonnes carbon dioxide equivalent) | tonnes carbon dioxide equivalent | 3900.44 | 46 |
| Indirect GHG emissions (Scope 2) Purchased electricity (tonnes carbon dioxide equivalent) | tonnes carbon dioxide equivalent | 3900.44 | 46 |
| Total GHG emissions (Scope 1 and Scope 2) (tonnes carbon dioxide equivalent) | tonnes carbon dioxide equivalent | 3969.02 | 46 |
| Total GHG emissions per unit area (Scope 1 and Scope 2) (tonnes carbon dioxide equivalent/square meter) | tonnes carbon dioxide equivalent/square meter | 0.05 | 46 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023/2024 | Report Pages |
|---|---|---|---|
| Total hazardous waste (tonnes) | tonnes | 219.11 | 46 |
| Total hazardous waste per unit area (kilogram/square meter) | kilogram/square meter | 2.8 | 46 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2023/2024 | Report Pages |
|---|---|---|---|---|
| Percentage of biodegradable garbage bags used instead of plastic ones | % | 55 | 52 | |
| Total non-hazardous waste (tonnes) | tonnes | 82.4 | 46 | |
| Total non-hazardous waste per unit area (kilogram/square meter) | kilogram/square meter | 1.05 | 46 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023/2024 | Report Pages |
|---|---|---|---|
| Per capita greenhouse gas emissions from purchased electricity reduction compared to 2022/2023 | reduction | 20% | 51 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023/2024 | Report Pages |
|---|---|---|---|
| Replacement rate for old wastewater treatment facilities | % | 65 | 54 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023/2024 | Report Pages |
|---|---|---|---|
| Percentage of business travel by high-speed railways | percent | 32 | 51 |
| Percentage of inverter air conditioners and energy-saving lamps installed | % | 96 | 53 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023/2024 | Report Pages |
|---|---|---|---|
| Per capita water consumption (Group) | slightly increased compared to 2022/2023 | 54 | |
| Wastewater discharge (tonnes) | tonnes | 116495.32 | 46 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023/2024 | Report Pages |
|---|---|---|---|
| Electricity consumption per capita reduction compared to previous year | % | -4 | 53 |
| Retrofitting rate of electronic valves in drainage piping systems | % | 100 | 54 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | 2023/2024 | Report Pages |
|---|---|---|---|---|
| Automatic sensor water tap installation rate (Group) | % | 75 | 54 | |
| Coverage of direct-drinking water in office buildings at all operating sites | % | 69 | 52 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2023/2024 | Report Pages |
|---|---|---|---|
| Number of employees by age: Age 30 and below | 1855 | 58 | |
| Number of employees by age: Aged 31 to 50 | 1761 | 58 | |
| Number of employees by age: Aged 51 and above | 282 | 58 | |
| Number of employees by employment type: Full-time | 3464 | 58 | |
| Number of employees by employment type: Part-time/Internship | 434 | 58 | |
| Number of employees by ethnicity: Han | 3674 | 58 | |
| Number of employees by ethnicity: Minority | 224 | 58 | |
| Number of employees by gender: Female | 3181 | 58 | |
| Number of employees by gender: Male | 717 | 58 | |
| Number of employees by geographical region: Beijing Area | 1202 | 58 | |
| Number of employees by geographical region: Non-Beijing area | 2696 | 58 | |
| Number of employees by job level: Administrative staff | 524 | 58 | |
| Number of employees by job level: Administrative staff, Number of female | 363 | 58 | |
| Number of employees by job level: Customer service staff | 702 | 58 | |
| Number of employees by job level: Customer service staff, Number of female | 672 | 58 | |
| Number of employees by job level: Dentist | 1143 | 58 | |
| Number of employees by job level: Dentist, Number of female | 714 | 58 | |
| Number of employees by job level: Marketing staff | 269 | 58 | |
| Number of employees by job level: Marketing staff, Number of female | 168 | 58 | |
| Number of employees by job level: Nurse | 1260 | 58 | |
| Number of employees by job level: Nurse, Number of female | 1254 | 58 | |
| Number of female junior employees | 2747 | 59 | |
| Number of female junior employees in revenue generating positions | 2516 | 59 | |
| Number of female middle employees | 433 | 59 | |
| Number of female middle employees in revenue generating positions | 354 | 59 | |
| Number of female senior employees | 1 | 59 | |
| Number of internal transfers or internal recruitment | 51 | 59 | |
| Number of junior employees | 3276 | 59 | |
| Number of middle employees | 615 | 59 | |
| Number of newly hired Han employees | 830 | 59 | |
| Number of newly hired administrative staff | 95 | 59 | |
| Number of newly hired customer service staff | 116 | 59 | |
| Number of newly hired dentists | 321 | 59 | |
| Number of newly hired employees aged 30 and below | 613 | 59 | |
| Number of newly hired employees aged 31 to 50 | 233 | 59 | |
| Number of newly hired employees aged 51 and above | 53 | 59 | |
| Number of newly hired female employees | 726 | 59 | |
| Number of newly hired junior employees | 848 | 59 | |
| Number of newly hired male employees | 173 | 59 | |
| Number of newly hired marketing staff | 75 | 59 | |
| Number of newly hired middle employees | 51 | 59 | |
| Number of newly hired minority employees | 69 | 59 | |
| Number of newly hired nurses | 292 | 59 | |
| Number of senior employees | 7 | 59 | |
| Percentage of internal transfers or internal recruitment | 5.67% | 59 | |
| Total number of employees | 3898 | 58 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2023/2024 | Report Pages |
|---|---|---|---|
| Annual turnover rate | 24.22% | 58 | |
| Employee turnover rate | 24.22% | 59 | |
| Employee turnover rate (female) | 23.94% | 59 | |
| Employee turnover rate (male) | 25.62% | 59 | |
| Employee turnover rate by age group: Age 30 and below | % | 29.85% | 60 |
| Employee turnover rate by age group: Aged 31 to 50 | % | 17.90% | 60 |
| Employee turnover rate by age group: Aged 51 and above | % | 18.44% | 60 |
| Employee turnover rate by region: Beijing Area | % | 24.11% | 60 |
| Employee turnover rate by region: Non-Beijing area | % | 24.27% | 60 |
| Employee turnover rate of involuntary departures by position: Dentist | % | 2.68% | 60 |
| Employee turnover rate of involuntary departures by position: Nurse | % | 2.75% | 60 |
| Employee turnover rate of involuntary departures by position: Others | % | 7.46% | 60 |
| Employee turnover rate of voluntary departures by position: Dentist | % | 19.42% | 60 |
| Employee turnover rate of voluntary departures by position: Nurse | % | 22.99% | 60 |
| Employee turnover rate of voluntary departures by position: Others | % | 21.32% | 60 |
| Reduction in number of domestic/global business trips compared to 2021/2022 | reduction | 30% | 51 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2023/2024 | Report Pages |
|---|---|---|---|
| Proportion of trainees by employee category: Administrative staff | 100% | 68 | |
| Proportion of trainees by employee category: Customer service staff | 100% | 68 | |
| Proportion of trainees by employee category: Dentists | 100% | 68 | |
| Proportion of trainees by employee category: Marketing staff | 100% | 68 | |
| Proportion of trainees by employee category: Nursing staff | 100% | 68 | |
| Proportion of trainees by gender: Female | 100% | 68 | |
| Proportion of trainees by gender: Male | 100% | 68 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2023/2024 | Report Pages |
|---|---|---|---|
| Average training hours per employee by employee category: Administrative staff | hour | 10 | 68 |
| Average training hours per employee by employee category: Customer service staff | hour | 10 | 68 |
| Average training hours per employee by employee category: Dentists | hour | 18 | 68 |
| Average training hours per employee by employee category: Marketing staff | hour | 10 | 68 |
| Average training hours per employee by employee category: Nursing staff | hour | 12 | 68 |
| Average training hours per employee by gender: Female | hour | 13 | 68 |
| Average training hours per employee by gender: Male | hour | 13 | 68 |
Number of suppliers by geographical region.
| Indicator | Unit | 2023/2024 | Report Pages |
|---|---|---|---|
| % of total spend on significant suppliers in Tier-1 | 91% | 34 | |
| Number of Tier-1 suppliers | 30 | 34 | |
| Number of non Tier-1 suppliers | 8 | 34 | |
| Number of significant suppliers among Tier-1 suppliers | 20 | 34 | |
| Number of suppliers in China | 15 | 34 | |
| Number of suppliers in Europe | 14 | 34 | |
| Number of suppliers in South Korea | 3 | 34 | |
| Number of suppliers in the United States | 6 | 34 | |
| Total number of significant suppliers (Tier-1 and non Tier-1) | 20 | 34 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2023/2024 | Report Pages |
|---|---|---|---|
| % of significant suppliers assessed | 100% | 34 | |
| % of significant suppliers supported by the Group’s capacity building projects | 15% | 34 | |
| Total number of significant suppliers assessed | 20 | 34 | |
| Total number of significant suppliers supported by the Group’s capacity building projects | 3 | 34 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Indicator | Unit | 2023/2024 | Report Pages |
|---|---|---|---|
| % of significant suppliers with substantial actual/potential negative impacts with agreed corrective action/improvement plan | 0% | 34 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2023/2024 |
|---|---|---|
| NOâ‚“ Emissions | kilogram | 62.26 |
| SOâ‚“ Emissions | kilogram | 0.44 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023/2024 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes carbon dioxide equivalent | 68.58 |
| GHG Emissions from Purchased Electricity | tonnes carbon dioxide equivalent | 3900.44 |
| Indirect Energy Emissions (Scope 2) | tonnes carbon dioxide equivalent | 3900.44 |
| Total GHG Emissions | tonnes carbon dioxide equivalent | 3969.02 |
| Total GHG Emissions Intensity (By Area) | tonnes carbon dioxide equivalent/square meter | 0.05 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023/2024 |
|---|---|---|
| Total Hazardous Waste | tonnes | 219.11 |
| Total Hazardous Waste Intensity (By Area) | kilogram/square meter | 2.8 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023/2024 |
|---|---|---|
| Non-Hazardous Waste Disposed | tonnes | 82.4 |
| Total Non-Hazardous Waste Intensity (By Area) | kilogram/square meter | 1.05 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023/2024 |
|---|---|---|
| Percentage of Reduction in GHG Intensity Compared to Last Year | percent | 20 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023/2024 |
|---|---|---|
| Total Wastewater Discharge | tonnes | 116495.32 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023/2024 |
|---|---|---|
| Electricity Usage Reduction Percentage Compared to Last Year | % | -4 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2023/2024 |
|---|---|---|
| Number of Employees Aged 30-50 | persons | 1761 |
| Number of Employees Aged Above 50 | persons | 282 |
| Number of Employees Aged Below 30 | persons | 1855 |
| Number of Female Employees | persons | 3181 |
| Number of Full-time Employees | persons | 3464 |
| Number of Male Employees | persons | 717 |
| Number of New Employees | persons | 899 |
| Number of New Employees (Above 50) | persons | 53 |
| Number of New Employees (Aged 30-50) | persons | 233 |
| Number of New Employees (Aged Below 30) | persons | 613 |
| Number of New Employees (Female) | persons | 726 |
| Number of New Employees (Male) | persons | 173 |
| Number of Part-time Employees | persons | 434 |
| Number of Total Employees | persons | 3898 |
| Percentage of Employees Aged 30-50 | % | 45.19 |
| Percentage of Employees Aged Above 50 | % | 7.23 |
| Percentage of Employees Aged Below 30 | % | 47.6 |
| Percentage of Female Employees | % | 81.61 |
| Percentage of Full-time Employees | % | 88.85 |
| Percentage of Male Employees | % | 18.39 |
| Percentage of New Employees | % | 23.06 |
| Percentage of Part-time Employees | % | 11.13 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2023/2024 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 17.9 |
| Turnover Rate of Employees Aged Above 50 | % | 18.44 |
| Turnover Rate of Employees Aged Below 30 | % | 29.85 |
| Turnover Rate of Female Employees | % | 23.94 |
| Turnover Rate of Male Employees | % | 25.62 |
| Turnover Rate of Total Employees | % | 24.22 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2023/2024 |
|---|---|---|
| Percentage of Employees Trained | % | 100 |
| Percentage of Trained Administrative Employees | % | 100 |
| Percentage of Trained Female Employees | % | 100 |
| Percentage of Trained Male Employees | % | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2023/2024 |
|---|---|---|
| Average Training Hours (Administrative Employees) | hour | 10 |
| Average Training Hours (Female) | hour | 13 |
| Average Training Hours (Male) | hour | 13 |
| Average Training Hours (Marketing & Customer Service) | hour | 10 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2023/2024 |
|---|---|---|
| Number of Suppliers in Europe | 14 | |
| Number of Suppliers in Mainland China | 15 | |
| Number of Suppliers in United States | 6 | |
| Number of Total Suppliers | 38 | |
| Total Number of Suppliers in Korea | 3 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit | 2023/2024 |
|---|---|---|
| Percentage of Critical Suppliers Covered by CSR Audit | % | 100 |