Sustainability Report 2024

Company: CHOW TAI FOOK (1929)
Year: 2024
Published: 2024-06-20
Status: Processed
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Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit FY2022 FY2023 FY2024 Report Pages
Ammonia air emissions – Production Tonne 0.14 0.15 0.31 44
Dust air emissions – Production Tonne 3.79 3.88 2.82 44
Fluoride air emissions – Production Tonne 0.01 0.00 0.00 44
Hydrogen chloride air emissions – Production Tonne 3.09 1.86 1.15 44
Hydrogen cyanide air emissions – Production Tonne 0.00 0.00 0.00 44
Lead and other compounds air emissions – Production Tonne 0.0024 0.0010 0.00007 44
NOx air emissions from vehicles Tonne 0.37 0.40 2.10 44
NOx air emissions – Production Tonne 0.42 0.16 0.53 44
Non-methane hydrocarbon air emissions – Production Tonne 4.12 5.31 4.42 44
PM air emissions from vehicles Tonne 0.024 0.024 0.045 44
SOx air emissions from vehicles Tonne 0.004 0.006 0.005 44
SOx air emissions – Production Tonne 0.28 0.26 0.44 44
VOCs air emissions – Production Tonne 0.57 0.58 0.22 44

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit FY2019 FY2020 FY2021 FY2022 FY2023 FY2024 Report Pages
GHG emissions intensity (Tonne CO2e / HK$1 million revenue) Tonne CO2e / HK$1 million revenue 0.90 1.04 0.77 0.62 0.63 0.59 38
GHG emissions – Office Tonne CO2e 7152 6594 7433 43
GHG emissions – POS Tonne CO2e 33563 31155 34583 43
GHG intensity – Group Tonne CO2e/HK$1 million 0.62 0.63 0.59 43
GHG intensity – Production Kg CO2e/product manufactured 1.55 2.08 1.74 43
GHG removal Tonne CO2e 28 24 30 43
Reduction in GHG emissions intensity compared with FY2019 % -34 38
Scope 1 direct emissions Tonne CO2e 1449 1826 2507 43
Scope 2 indirect emissions Tonne CO2e 59007 56751 60733 43
Scope 3 other indirect emissions Tonne CO2e 816 726 722 43
Total GHG emissions Tonne CO2e 59723 59028 54038 61244 59279 63932 38
Total GHG emissions (Scope 1, 2, and 3) Tonne CO2e 63932 38
Total GHG emissions – Production Tonne CO2e 20529 21230 21916 43

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit FY2019 FY2020 FY2021 FY2022 FY2023 FY2024 Report Pages
HW06 hazardous waste Tonne 13.15 10.30 13.94 44
HW08 hazardous waste Tonne 15.11 3.65 5.78 44
HW09 hazardous waste Tonne 0.55 0.00 0.19 44
HW17 hazardous waste Tonne 27.58 42.85 38.09 44
HW22 hazardous waste Tonne 18.14 5.26 5.75 44
HW31 hazardous waste Tonne 11.23 10.51 7.62 44
HW33 hazardous waste Tonne 14.48 16.33 16.21 44
HW34 hazardous waste Tonne 64.28 30.10 50.50 44
HW35 hazardous waste Tonne 51.40 14.28 5.10 44
HW49 hazardous waste Tonne 48.80 38.08 70.08 44
Hazardous waste (percentage of total production waste) % 25.9 27.2 24.6 23.7 26.2 31.9 40
Hazardous waste intensity (g/product manufactured) g/product manufactured 33.8 37.3 27.7 20.0 16.6 16.9 40
Hazardous waste intensity – Production g/product manufactured 20.0 16.6 16.9 44
Total hazardous waste – Production Tonne 265 171 213 44
Total production waste tonnes 1120 1030 1003 1119 652 668 40

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit FY2019 FY2020 FY2021 FY2022 FY2023 FY2024 Report Pages
General waste intensity – Production g/product manufactured 64.6 46.6 36.0 44
General waste – Production Tonne 854 481 455 44
General waste/Domestic waste (mixed/living) Tonne 601 282 367 44
General waste/Domestic waste (non-hazardous) Tonne 253 199 88 44
Gold purchased from recycling/repurchase Tonne 17.66 17.25 18.46 44
Non-hazardous waste (percentage of total production waste) % 74.1 72.8 75.4 76.3 73.8 68.1 40
Non-hazardous waste intensity (g/product manufactured) g/product manufactured 96.7 100.0 84.8 64.6 46.6 36.0 40
Paper recycled Tonne 76 97 51 44
Plastic packaging used Tonne 44 29 39 44
Reduction in waste intensity from production compared with FY2019 % -60 40
Silver purchased from recycling/repurchase Tonne 0.12 0.01 0.05 44
Toner recycled Piece 1852 1510 1444 44
Toner used Piece 12719 18069 8408 44
Total silver purchased Tonne 1.04 0.79 1.86 44
Wax used Tonne 8 5 6 44

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Indicator Unit FY2022 FY2023 FY2024 Report Pages
Domestic wastewater m³ 204209 184647 183973 43
Platinum purchased from recycling/repurchase Tonne 0.11 0.08 0.09 44

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit FY2019 FY2020 FY2021 FY2022 FY2023 FY2024 Report Pages
Direct energy consumption (fuels) GJ 23197 25095 25444 43
Direct energy consumption (renewables) GJ 2223 2334 2334 43
Energy intensity (GJ / HK$1 million revenue) GJ / HK$1 million revenue 5.73 6.58 5.29 4.19 4.23 3.90 38
Energy intensity – Group GJ/HK$1 million 4.19 4.23 3.90 43
Indirect energy consumption (purchased electricity) – Group GJ 388950 373255 396714 43
Indirect energy consumption (purchased electricity) – Production GJ 133468 140324 136042 43
Purchased electricity intensity – Production GJ/product manufactured 0.010 0.014 0.011 43
Total energy consumption GJ 382126 373198 370827 414370 400954 424492 38, 43
Total platinum purchased Tonne 3.10 1.76 0.34 44

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit FY2019 FY2020 FY2021 FY2022 FY2023 FY2024 Report Pages
Domestic wastewater produced m³ 50464 49132 41635 114843 63437 44669 39
Industrial wastewater m³ 114798 61842 44552 43
Industrial wastewater produced m³ 271919 246995 209095 204164 183072 183885 39
Municipal water withdrawal m³ 574707 486904 475643 529415 522984 522185 39
Paper used Tonne 101 95 92 44
Wastewater discharge – Production m³ 319007 246509 228524 43
Wastewater intensity (m³/product manufactured) m³/product manufactured 0.0376 0.0395 0.0281 0.0242 0.0239 0.0181 39
Wastewater intensity – Production m³/product manufactured 0.0242 0.0239 0.0181 43
Water intensity – Group m³/HK$1 million 5.35 5.52 4.80 43
Water intensity – Production m³/product manufactured 0.028 0.035 0.028 43
Water intensity — Group (m³/HK$1 million revenue) m³/HK$1 million revenue 8.62 8.58 6.78 5.35 5.52 4.80 39
Water withdrawal from municipal water supply m³ 529415 522984 522185 43
Water withdrawal – Production m³ 364510 363345 356137 43

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit FY2024 Report Pages
Reduction in energy intensity compared with FY2019 % -32 38

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Indicator Unit FY2022 FY2023 FY2024 Report Pages
CTF paper bag packaging material Tonne 635 470 599 44
Gift bag packaging material Tonne 69 39 46 44
Packaging material for finished products Tonne 704 509 645 44
Packaging material intensity kg/HK$1 million 7.1 5.4 5.9 44
Paper wrap used at diamond production Tonne 7 10 4 44

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit FY2022 FY2023 FY2024 Report Pages
Number of employees - Age - 30-50 Number 20716 21376 20974 42
Number of employees - Age - < 30 Number 6748 6351 6015 42
Number of employees - Age - > 50 Number 967 992 1021 42
Number of employees - Contract type - Full time Number 28419 28708 27985 42
Number of employees - Contract type - Part time Number 12 11 25 42
Number of employees - Entry level Number / 24377 21999 42
Number of employees - Function - Office Number 6649 7252 6256 42
Number of employees - Function - POS Number 16642 16685 16437 42
Number of employees - Function - Production Number 5140 4782 5317 42
Number of employees - Gender - Female Number 22181 22705 22008 42
Number of employees - Gender - Male Number 6250 6014 6002 42
Number of employees - Location - Hong Kong & Macau of China Number 3030 2715 2670 42
Number of employees - Location - Mainland China Number 25401 26004 25340 42
Number of employees - Middle level Number / 3999 5588 42
Number of employees - Senior level Number / 343 423 42
Number of staff taking parental leave Number 2079 43
Total number of employees Number 28431 28719 28010 42

Employee turnover rate by gender, age group and geographical region.

Indicator Unit FY2022 FY2023 FY2024 Report Pages
Employee turnover rate % 24 27 22 42
Employee turnover rate - Age - 30-50 % 16 19 15 42
Employee turnover rate - Age - < 30 % 48 53 45 42
Employee turnover rate - Age - > 50 % 24 15 27 42
Employee turnover rate - Function - Office % 29 24 15 42
Employee turnover rate - Function - POS % 30 30 21 42
Employee turnover rate - Function - Production % 22 20 32 42
Employee turnover rate - Gender - Female % 23 27 20 42
Employee turnover rate - Gender - Male % 28 28 29 42
Employee turnover rate - Location - Hong Kong & Macau of China % 15 18 16 42
Employee turnover rate - Location - Mainland China % 25 28 23 42
Total employee turnover Number 6761 7709 6175 42

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit FY2022 FY2023 FY2024 Report Pages
Injury rate per 1000 employees Rate 2.5 1.6 2.5 43
Work injury cases Number 72 45 69 43

Lost days due to work injury.

Indicator Unit FY2022 FY2023 FY2024 Report Pages
Lost days due to work injuries Number 1680 1286 936 43

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit FY2022 FY2023 FY2024 Report Pages
Percentage of employees trained % 94 71 81 43

The average training hours completed per employee by gender and employee category.

Indicator Unit FY2022 FY2023 FY2024 Report Pages
Average training hours per employee Hour 64 35 35 43
Hours of in-depth experiential programmes Hour 13520 22728 31632683 43
Total training hours Hour 1808526 1020745 994189 43

Number of suppliers by geographical region.

Indicator Unit FY2022 FY2023 FY2024 Report Pages
Non-product goods and services suppliers – Hong Kong, China Number 698 684 758 41
Non-product goods and services suppliers – Mainland China Number 3228 3234 3083 41
Non-product goods and services suppliers – Other regions Number 411 465 407 41
Product suppliers – Hong Kong, China Number 245 227 187 41
Product suppliers – Mainland China Number 305 290 253 41
Product suppliers – Other regions Number 105 85 81 41
Total gold purchased Tonne 145.07 175.88 151.27 44
Total number of non-product goods and services suppliers Number 4337 4383 4248 41
Total number of product suppliers Number 655 602 521 41

Number of products and service related complaints received and how they are dealt with.

Indicator Unit FY2022 FY2023 FY2024 Report Pages
Core operating profit HK$ million 10002 9439 12163 41
Jewellery manufactured Piece 13207122 10327895 12626123 41
Number of complaints received related to product health and safety Case 14 1 41
POS (Points of Sale) Number 6029 7590 7728 41

Description of quality assurance process and recall procedures.

Indicator Unit FY2022 FY2023 FY2024 Report Pages
Inspection pass rate – in-house products % 99.6 99.8 99.8 41
Inspection pass rate – outsourced products % 98.0 99.0 99.4 41

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit FY2022 FY2023 FY2024 Report Pages
Participants in in-depth experiential programmes Number 6326 8004 54228 43
Participants in mass engagement activities Number 1180377 479129 57221507 43

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit FY2022 FY2023 FY2024 Report Pages
Donations HK$ million 54.8 47.7 34.5 43
Employee volunteer participants Number 8804 11615 3757 43
Non-employee volunteer participants Number 611 1284 770 43
Revenue HK$ million 98938 94684 108713 41
Total volunteer service hours Hour 18738 18433 15069 43

The types of emissions and respective emissions data.

Standard Indicator Unit 2022 2023 2024
Airborne Particulate Matter (PM) Emissions Tonne 3.814 3.904 2.865
NOₓ Emissions Tonne 0.79 0.56 2.63
SOₓ Emissions Tonne 0.284 0.266 0.445

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021 2022 2023 2024
Direct GHG Emissions (Scope 1) Tonne CO2e 1449 1826 2507
Indirect Energy Emissions (Scope 2) Tonne CO2e 59007 56751 60733
Total GHG Emissions Tonne CO2e 59723 59028 54038 61244 59279 63932
Total GHG Emissions Intensity (By Revenue) Tonne CO2e / HK$1 million revenue 0.9 1.04 0.77 0.62 0.63 0.59
Total GHG Emissions Intensity (By Unit Product) Kg CO2e/product manufactured 1.55 2.08 1.74
Total Other Indirect Energy Emissions (Scope 3) Tonne CO2e 816 726 722

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021 2022 2023 2024
Total Hazardous Waste tonne 265 171 213
Total Hazardous Waste Intensity (By Unit Product) g/product manufactured 33.8 37.3 27.7 20 16.6 16.9

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021 2022 2023 2024
Non-Hazardous Waste (Domestic Waste) Tonne 601 282 367
Paper Waste Tonne 76 97 51
Total Non-Hazardous Waste Intensity (By Unit Product) g/product manufactured 96.7 100 84.8 64.6 46.6 36

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021 2022 2023 2024
Energy Consumption Intensity (By Revenue) GJ/HK$1 million 5.73 6.58 5.29 4.19 4.23 3.9
Percentage of Renewable Energy Consumption ratio 0.0054 0.0058 0.0055
Purchased Electricity Intensity (By Unit Product) GJ/product manufactured 0.01 0.014 0.011
Renewable Energy Consumption GJ 2223 2334 2334
Total Direct Energy Consumption GJ 23197 25095 25444
Total Energy Consumption GJ 382126 373198 370827 414370 400954 424492
Total Indirect Energy Consumption GJ 388950 373255 396714

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021 2022 2023 2024
Discharge of Domestic Wastewater m³ 50464 49132 41635 114843 63437 44669
Discharge of Industrial Wastewater m³ 271919 246995 209095 204164 183072 183885
Municipal Water Consumption m³ 574707 486904 475643 529415 522984 522185
Total Wastewater Discharge m³ 322383 296127 250730 319007 246509 228524
Wastewater Discharge Intensity m³/product manufactured 0.0376 0.0395 0.0281 0.0242 0.0239 0.0181
Water Consumption Intensity (By Revenue) m³/HK$1 million revenue 8.62 8.58 6.78 5.35 5.52 4.8

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Standard Indicator Unit 2022 2023 2024
Packaging Material Consumption (Paper) Tonne 635 470 599
Packaging Material Consumption (Plastic) Tonne 44 29 39
Packaging Material Intensity (By Revenue) kg/HK$1 million 7.1 5.4 5.9
Packaging Materials Consumed Tonne 704 509 645

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2022 2023 2024
Number of Employees Aged 30-50 Number 20716 21376 20974
Number of Employees Aged Above 50 Number 967 992 1021
Number of Employees Aged Below 30 Number 6748 6351 6015
Number of Employees in Hong Kong Number 3030 2715 2670
Number of Employees in Hong Kong and Mainland China Number 28431 28719 28010
Number of Employees in Mainland China Number 25401 26004 25340
Number of Female Employees Number 22181 22705 22008
Number of Full-time Employees Number 28419 28708 27985
Number of Male Employees Number 6250 6014 6002
Number of Middle Management Employees Number 3999 5588
Number of Part-time Employees Number 12 11 25
Number of Senior Management Employees Number 343 423
Number of Total Employees Number 28431 28719 28010
Percentage of Employees Aged 30-50 Percent 72.89 74.45 74.91
Percentage of Employees Aged Above 50 Percent 3.4 3.45 3.65
Percentage of Employees Aged Below 30 Percent 23.75 22.12 21.48
Percentage of Employees in Hong Kong Percent 10.66 9.46 9.53
Percentage of Employees in Hong Kong and Mainland China Percent 100 100 100
Percentage of Employees in Mainland China Percent 89.34 90.54 90.47
Percentage of Female Employees Percent 78.02 79.06 78.57
Percentage of Full-time Employees Percent 99.96 99.96 99.91
Percentage of Male Employees Percent 21.98 20.94 21.43
Percentage of Part-time Employees Percent 0.04 0.04 0.09

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2022 2023 2024
Turnover Rate of Employees Aged 30-50 % 16 19 15
Turnover Rate of Employees Aged Above 50 % 24 15 27
Turnover Rate of Employees Aged Below 30 % 48 53 45
Turnover Rate of Employees in Hong Kong and Mainland China % 15 18 16
Turnover Rate of Employees in Mainland China % 25 28 23
Turnover Rate of Female Employees % 23 27 20
Turnover Rate of Male Employees % 28 28 29
Turnover Rate of Total Employees % 24 27 22

Lost days due to work injury.

Standard Indicator Unit 2022 2023 2024
Lost Days Due to Work-related Injuries Number 1680 1286 936

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2022 2023 2024
Percentage of Employees Trained % 94 71 81

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2022 2023 2024
Average Training Hours per Employee Hour 64 35 35
Total Training Hours Hour 1808526 1020745 994189

Number of suppliers by geographical region.

Standard Indicator Unit 2022 2023 2024
Number of Suppliers in Hong Kong Number 943 911 945
Number of Suppliers in Mainland China Number 3533 3524 3336
Number of Suppliers in Overseas Number 516 550 488
Number of Total Suppliers Number 4992 4985 4769

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2022 2023
Number of Product Health and Safety Complaints Case 14 1

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2022 2023 2024
Number of Employees Participating in Volunteer Activities Number 8804 11615 3757
Total Volunteer Service Hours Hour 18738 18433 15069