2023/24 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2023/24 | Report Pages |
|---|---|---|---|---|
| Reduction in average annual greenhouse gas emissions per product by a major partner compared with previous year | % | 3 | 39 | |
| Reduction in greenhouse gas emissions from raw materials by a major brand partner in the upstream production stage | metric tons | 500000 | 39 | |
| Total GHG emissions (Scope 1 + Scope 2) year-on-year decrease | tCO2e | 583.0 | 9 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023/24 | Report Pages |
|---|---|---|---|
| Reduction in waste generated YoY | % | 6.2 | 13 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023/24 | Report Pages |
|---|---|---|---|
| Brand partners or affiliated groups committed to carbon neutrality targets by 2050 | % | over 50 | 9 |
| Brand partners or affiliated groups with carbon reduction targets | % | over 70 | 9 |
| Brand partners or their affiliated groups committed to carbon neutrality | % | >50 | 13 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023/24 | Report Pages |
|---|---|---|---|
| Waste generation year-on-year decrease | % | 6.2 | 9 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023/24 | Report Pages |
|---|---|---|---|
| Reduction in total energy consumption YoY | % | 10.3 | 13 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023/24 | Report Pages |
|---|---|---|---|
| Reduction in water usage YoY | % | 8.4 | 13 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023/24 | Report Pages |
|---|---|---|---|
| Total energy consumption year-on-year decrease | % | 10.3 | 9 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023/24 | Report Pages |
|---|---|---|---|
| Water usage year-on-year decrease | % | 8.4 | 9 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2023/24 | Report Pages |
|---|---|---|---|
| Mix of female within senior management | % | 35 | 13 |
| Number of employees | 29458 | 13 | |
| Number of employees of ethnic minorities - General staff | person | 1559 | 79 |
| Number of employees of ethnic minorities - Management | person | 8 | 79 |
| Number of female employees - Management (total) | person | 206 | 79 |
| Number of female employees - Middle management | person | 175 | 79 |
| Number of female employees - Senior management | person | 31 | 79 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2021/22 | Report Pages |
|---|---|---|---|
| Work-related fatalities | 1 | 61 |
Lost days due to work injury.
| Indicator | Unit | 2023/24 | Report Pages |
|---|---|---|---|
| Lost Time Injury Frequency Rate (LTIFR) for full-time employees | 0.87 | 61 | |
| Lost Time Injury Frequency Rate (LTIFR) for outsourced employees | 0.15 | 61 | |
| Work-related sick leave days | days | 3855.75 | 61 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2023/24 | Report Pages |
|---|---|---|---|
| Employee training coverage rate | % | >95 | 13 |
| Percentage of employees trained - Age group 31 to 40 | % | 96.77 | 79 |
| Percentage of employees trained - Age group 41 to 50 | % | 98.41 | 79 |
| Percentage of employees trained - Age group above 50 | % | 90 | 79 |
| Percentage of employees trained - Age group under 30 | % | 90.88 | 79 |
| Percentage of employees trained - Female | % | 95.89 | 79 |
| Percentage of employees trained - General staff | % | 95.34 | 79 |
| Percentage of employees trained - Male | % | 92.54 | 79 |
| Percentage of employees trained - Middle management | % | 96.85 | 79 |
| Percentage of employees trained - Senior management | % | 86.67 | 79 |
| Percentage of total employees trained | % | 95.33 | 79 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2023/24 | Report Pages |
|---|---|---|---|
| Average training hours per person - Age group 31 to 40 | hours/person | 87.54 | 79 |
| Average training hours per person - Age group 41 to 50 | hours/person | 87.44 | 79 |
| Average training hours per person - Age group above 50 | hours/person | 81.6 | 79 |
| Average training hours per person - Age group under 30 | hours/person | 88.16 | 79 |
| Average training hours per person - Female | hours/person | 87.93 | 79 |
| Average training hours per person - General staff | hours/person | 87.85 | 79 |
| Average training hours per person - Male | hours/person | 86.37 | 79 |
| Average training hours per person - Middle management | hours/person | 73.67 | 79 |
| Average training hours per person - Senior management | hours/person | 78.03 | 79 |
| Average training hours per person - Total employees | hours/person | 87.68 | 79 |
Number of suppliers by geographical region.
| Indicator | Unit | 2023/24 | Report Pages |
|---|---|---|---|
| Number of brand partners | 10+ | 13 | |
| Number of directly-operated stores | 6000+ | 13 | |
| Number of supply partners | 149 | 13 | |
| Orders to top 5 suppliers as percentage of total purchases | % | 91 | 13 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Indicator | Unit | 2023/24 | Report Pages |
|---|---|---|---|
| Procurement of eco-friendly products from brand partners | % | >50 | 13 |
| Share of environmental-friendly products procured from brand partners (including tier-1 suppliers) | % | over 50 | 9 |
| Suppliers signed Integrity Agreement | % | 100 | 13 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2023/24 | Report Pages |
|---|---|---|---|
| Consumer satisfaction rate | % | 90 | 13 |
| Number of users | 70000000+ | 13 | |
| Reduction in number of consumer complaints YoY | % | 15 | 13 |
| Revenue from sales of products of ZDHC-certified brands | % | >85 | 13 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2023/24 | Report Pages |
|---|---|---|---|
| Number of policies issued covering core ESG topics | 5 | 13 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2023/24 | Report Pages |
|---|---|---|---|
| Annual dividend payout ratio | % | 101 | 13 |
| Annual revenue | million RMB | 28933.2 | 13 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit |
|---|---|
| Airborne Particulate Matter (PM) Emissions | kg |
| NOâ‚“ Emissions | kg |
| SOâ‚“ Emissions | kg |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | t CO2e | 245.64 |
| Indirect Energy Emissions (Scope 2) | t CO2e | 714.84 |
| Total GHG Emissions | t CO2e | 960.47 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Total Hazardous Waste | kg |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023/24 |
|---|---|---|
| Non-Hazardous Waste Disposed | t | 16.09 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023/24 |
|---|---|---|
| Scope 1 and 2 Emissions Reduction Compared to Last Year | tCO2e | 583 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023/24 |
|---|---|---|
| Non-Hazardous Waste Intensity Reduction Percentage Compared to Last Year | % | 6.2 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023/24 |
|---|---|---|
| Energy Consumption Intensity (By Area) | MWh/m² | 0.08 |
| Gasoline Consumption | L | 92348.2 |
| Total Direct Energy Consumption | MWh | 851.28 |
| Total Energy Consumption | MWh | 2135.11 |
| Total Indirect Energy Consumption | MWh | 1283.83 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023/24 |
|---|---|---|
| Water Consumption | m³ | 15438.41 |
| Water Consumption Intensity (By Revenue) | m³/m² | 0.6 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023/24 |
|---|---|---|
| Energy Consumption Reduction Percentage Compared to Last Year | % | 10.3 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023/24 |
|---|---|---|
| Water Consumption Reduction Percentage Compared to Last Year | % | 8.4 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit |
|---|---|
| Packaging Material Consumption (Paper) | t |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2023/24 |
|---|---|---|
| Number of Contractors | person | 22753 |
| Number of Employees Aged 30-50 | person | 20054 |
| Number of Employees Aged Above 50 | person | 71 |
| Number of Employees Aged Below 30 | person | 9333 |
| Number of Employees in Mainland China | person | 29440 |
| Number of Employees in Overseas | person | 18 |
| Number of Female Employees | person | 24556 |
| Number of Full-time Employees | person | 6705 |
| Number of Male Employees | person | 4902 |
| Number of Middle Management Employees (Female) | person | 175 |
| Number of Senior Management Employees (Female) | person | 31 |
| Number of Total Employees | person | 29458 |
| Percentage of Contractors | % | 77.23 |
| Percentage of Employees Aged 30-50 | % | 68.1 |
| Percentage of Employees Aged Above 50 | % | 0.24 |
| Percentage of Employees Aged Below 30 | % | 31.7 |
| Percentage of Employees in Mainland China | % | 99.94 |
| Percentage of Employees in Overseas | % | 0.06 |
| Percentage of Female Employees | % | 83.35 |
| Percentage of Full-time Employees | % | 22.77 |
| Percentage of Male Employees | % | 16.65 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit |
|---|---|
| Turnover Rate of Employees Aged 30-50 | % |
| Turnover Rate of Employees Aged Above 50 | % |
| Turnover Rate of Employees Aged Below 30 | % |
| Turnover Rate of Employees in Mainland China | % |
| Turnover Rate of Female Employees | % |
| Turnover Rate of Male Employees | % |
| Turnover Rate of Total Employees | % |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2021/22 | 2021/22-2023/24 |
|---|---|---|---|
| Number of Fatalities of the Last 3 Years | 1 | ||
| Number of Work-related Fatalities | 1 |
Lost days due to work injury.
| Standard Indicator | Unit | 2023/24 |
|---|---|---|
| Lost Time Injury Frequency Rate (Contractor) | 0.15 | |
| Lost Time Injury Frequency Rate (Employees) | 0.87 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2023/24 |
|---|---|---|
| Percentage of Employees Trained | % | 95.33 |
| Percentage of Trained Employees Aged 30-50 | % | 96.77 |
| Percentage of Trained Employees Over 50 | % | 90 |
| Percentage of Trained Employees Under 30 | % | 90.88 |
| Percentage of Trained Female Employees | % | 95.89 |
| Percentage of Trained General Employees | % | 95.34 |
| Percentage of Trained Male Employees | % | 92.54 |
| Percentage of Trained Middle Management | % | 96.85 |
| Percentage of Trained Senior Management | % | 86.67 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2023/24 |
|---|---|---|
| Average Training Hours (Employees Aged 30-50) | hours/person | 87.49 |
| Average Training Hours (Employees Over 50) | hours/person | 81.6 |
| Average Training Hours (Employees Under 30) | hours/person | 88.16 |
| Average Training Hours (Female) | hours/person | 87.93 |
| Average Training Hours (General Staff) | hours/person | 87.85 |
| Average Training Hours (Male) | hours/person | 86.37 |
| Average Training Hours (Middle Management) | hours/person | 73.67 |
| Average Training Hours (Senior Management) | hours/person | 78.03 |
| Average Training Hours per Employee | hours/person | 87.68 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2023/24 |
|---|---|---|
| Number of Total Suppliers | 149 | |
| Proportion of Spending on Local Suppliers | % | 91 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Standard Indicator | Unit | 2023/24 |
|---|---|---|
| Percentage of Suppliers Adopting Green Procurement Standards | % | >50 |
| Percentage of Suppliers Using Green Materials and Recycling Packaging | % | >50 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2023/24 |
|---|---|---|
| Complaint Growth Rate | % | -15 |